4G Trial Friendly Users Guide v1.0

Transcription

1 4G Trial Friendly Users Guide v1.0 Welcome to the O2 4G/LTE Friendly User Trial! Enclosed is your Samsung 4G dongle containing a 4G SIM card that will be loaned to you for the duration of the trial. Both items are already registered on the network so by following this guide we should have you up and running on the 4G Network in no time at all. Please keep the box, extension lead and instructions for return with the dongle at the end of the trial. 1. The O2 4G Trial Network Coverage Central London The O2 4G trial network coverage area is shown below in Figure 1. The network covers an area of approximately 40km 2 throughout central London but please note as with any mobile network, coverage everywhere cannot be guaranteed. However if you do think you are having coverage problems inside the coverage area of the network, please let us know where abouts you have the problem and we will try to rectify coverage at that location. Figure 1 The O2 4G Trial Network Coverage Area 1

2 2. Installation of the Samsung 4G Dongle Drivers Before you can start using your Samsung 4G Dongle, you will need to install the drivers on to your computer. You must have local Admin Rights on your PC to install the Dongle software on your PC and it is recommended that you backup you PC and close all applications prior to installing the drivers. It is also recommended that where possible your local IT department performs the installation to avoid any problems with laptops with a particular corporate build that may not be compatible with the 4G dongle drivers. The instructions are the same for both Windows (XP, Vista, 7) and Mac OS, but keep an eye on the O2 4G trials website for updates. It should be noted that by agreeing to take part in the trial and installing the 4G dongle drivers you accept that O2 will not be held responsible for loss of user data during the 4G trials. To install the Samsung 4G Dongle Software: 1) Make sure you are within the coverage area shown in Figure 1 to enable you to connect to the LTE network once the driver installation is complete. 2) Insert your LTE Dongle into the USB port on the PC that you intend to use for the trial. a. It has been noticed that PCs can be quite specific with regards to the installation of drivers to USB ports and will not recognise an installed dongle in some USB ports. b. After a few seconds, you will see the dialogue box below appear on your screen. 3) Click Next to begin the installation. 4) Click Install to begin installation of the drivers. 2

3 5) The installation should now commence and once the process is complete, you will see the dialogue box below. Click on the Finish button to complete the installation. 6) You will then be asked to re-start your computer. Before clicking on Yes, please ensure that you have saved all of your work and have no other programs open. 7) Your PC will now re-start and complete the initial installation process. 8) Leave the 4G dongle connected to your PC and after the PC restart the following prompt will appear. 9) Select Telia, or, if you receive an alternative dialogue box such as the one shown below jump to instruction 18. 3

4 10) You will now be presented with the Samsung 4G Connection Manager Application Interface and if you are within the 4G Coverage area you should see the following 11) Click anywhere within the large blue circle to connect to the internet using the 4G dongle. 12) Once successfully connected to the internet the 4G dongle software will request that you download the most recent version of the software from the internet. 4

5 13) Click Yes and downloading of the new 4G Dongle software will being. 14) Following successful download you will be asked to click Yes to begin installation of the updated drivers and connection manager. 15) Click Next to begin installation. 5

6 16) Click OK to complete installation. 17) Click Yes to restart your PC again to complete the updated 4G Dongle software, remembering to leave your 4G Dongle connected to your PC. 18) The following dialogue should now be on your PC screen. 19) Select Others 20) Select 102: U.K. (O2-UK) from the drop down profile list, the APN box will be automatically populated with MOBILE.O2.CO.UK then click OK. 6

7 21) You will now be presented with the Connection Manager Interface and after initialising the Modem (Dongle) you should be presented with the following screen. 22) Click on the cog in the lower right hand part of the interface 7

8 23) Select Settings. 24) Select Network Mode and highlight 4G (LTE) Only, then Apply. This will set the 4G Dongle to only look for the 4G network as the SIM included in your 4G Dongle does not have access to the O2 2G or 3G networks. 25) Allow the modem to initialise and lock on to the 4G network. 8

9 26) Once the 4G network is detected click anywhere within the large blue circle in the centre of the connection manager and you should shortly be connected to the internet via the O2 4G Trial network. You are now connected to the internet via O2 s 4G Network, enjoy! 9

10 27) To disconnect, click anywhere within the large blue circle in the centre of the connection manager again and you should be disconnected from the LTE Network. 28) To remove your dongle from your PC, close the Samsung 4G Connection Manager then remove your LTE Dongle from your PC (no need to use Windows to remove the Dongle just pull it out of the USB port). 29) At all times during the testing remember to check that you have your LAN cable unplugged and your WLAN (WiFi) disabled or else you may be just be testing your corporate LAN/Home WiFi connection rather than the O2 4G network. 10

11 Notes on installing the Samsung 4G Dongle and 4G connectivity. Any problems installing the connection manager software? Any problems getting the dongle to connect to the network? Did the connection ever drop unexpectedly in good coverage? If so please describe the issue and record the date and time. 11

12 3. Suggested Trial Activity Please use the 4G trial network as you would your home fixed broadband network, it s free (we won t charge you anything for the data that you consume) and there are no limits to the amount of data you can download in fact we actually encourage you to use the network as much as possible! Your 4G Dongle can theoretically achieve a throughput of up to 100Mbps in the downlink and 50Mbps in the uplink although you re likely to see a typical throughput of around 20-50Mbps in the downlink and 10-20Mbps in the uplink. If you run out of ideas of how to test the 4G network below are a few ideas. General Web Browsing Testing Try visiting some of the external high bandwidth websites listed below. Have a play on the sites, click a few of the links, and make a note if you see any Buffering on the sites TIP: If you want to clear your locally stored cached copy of the site just press F5 (internet explorer) or CTRL F5 (Firefox) this will make your browser download a clean copy of the webpage. Compare the speed of download on 4G to the speed on another PC connected across a fixed LAN or WiFi connection. Is 4G faster or slower? Are you getting a true broadband web experience? Any other comments? 12

13 Video Streaming Testing Video streaming is very bandwidth hungry and if anything is going to stress the 4G network this is it. Have a go at streaming videos from some of the following sites. Normal BBC iplayer Site BBC HD iplayer Site Vimeo HD Site Youtube Site remember to select 720p/1080p from the bottom right hand corner of the Youtube player for higher definition streams. Some example streams are given below. If you get an error just refresh the page or press F5: (320p/480p Video) (320p/480p/720p Video) (320p/480p/720p/1080p Video) (320p/480p/720p/1080p Video) (320p/480p/720p/1080p Video) Also to watch live TV on your PC check out the following website - it s free but you need to sign up. or check out BBC iplayer s new live streaming service. Notes on video streaming on LTE network, buffer time, quality of videos (image quality not video/musical tastes please). Again compare the experiencing of video streaming on 4G to the speed on another PC connected across a fixed LAN or WiFi connection. Is 4G faster or slower to start the video? Is the quality better or worse on 4G? 13

14 Internet Bandwidth Speed Tests If you want to test the speed of the 4G network try one of the following online speed checkers. Speedtest.net Gadget Show Speed Checker What sort of Downlink and Uplink speeds did you achieve? What was the latency achieved? How does this compare to a PC on the LAN or WiFi? VoIP and Video Call Testing If you have Skype or a similar internet voice service installed on your PC and a built in or external microphone/speakers/headset have a go at performing a voice call to a friend. If you have a webcam have a go making a Skype video call to a friend. Notes on Skype voice and video calling if you get chance to try it. Did it work, was the sound quality good? If you made a video call how was the quality? Was there a long delay on the call? Was the voice and video in sync? And that s it for now, thanks for taking time to run the tests, the 4G Trials Team at O2 look forward to receiving your feedback and look out for some further invitations to take part in some co-ordinated tests to really stress the network in the coming weeks/months. 14

15 Overall LTE Trials Feedback Please Complete at the End of the Trial Name: Company: Installation of Dongle & Software Marks out of 10: Comments: Connection Reliability Marks out of 10: Comments: Web Browsing Experience Marks out of 10: Comments: Video Streaming Experience Marks out of 10: Comments: Overall LTE Network Experience Marks out of 10: Comments: Thanks for your time in taking part in the O2 4G trials we hope you had fun. 15

16 LTE Internal Friendly User Support In case of problems please contact one of the 4G Trials support team - details below. 4gtrials@o2.com End of document 16