Contents. Business Everywhere user guide. 1. Introduction. 2. How to Install/Uninstall Business Everywhere. 3. The Business Everywhere interface

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2 Contents 1. Introduction 2. How to Install/Uninstall Business Everywhere 3. The Business Everywhere interface 4. Launching Business Everywhere 5. Connection 6. Business Everywhere management tools 7. Troubleshooting 8. Frequently asked questions (FAQs) 2

3 1. Introduction Welcome to the world of Business Everywhere! Business Everywhere provides your corporate network with Internet access wherever you want, as easily as if you were at home, thanks to the reach of the EE mobile broadband 4G/3G+ network. The software is easy to install and simple to use. It gives you access to the best available network, allows you to monitor your usage, and lets you enjoy the best possible mobile Internet experience. 3

4 2. Install /Uninstall Business Everywhere 2.1 Required configuration Your computer must be configured as follows: Operating system Mac OS 10.5 ( Leopard ) Mac OS 10.6 ( Snow leopard ) Mac OS 10.7 ( Lion ) (The hardware specification of your Mac must meet the recommended requirements for your installed operating system) 40MB available space on hard drive 1 free USB port to connect your device 4

5 2. Install/Uninstall continued 2.2 Step by step installation Please remove all previous versions of Business Everywhere before installing Version 9 Insert the SIM card into the slot indicated on your dongle (if necessary refer to the instruction leaflet that came with your device) If your IT manager has provided you with software directly, or if you are downloading software from the EE website, please install this software before plugging in your dongle If your Mac allows plug and play installation, simply plug in your dongle and the software installation should start automatically Follow the on-screen instructions To uninstall the Business Everywhere software, please launch the Business Everywhere uninstaller available in the Applications directory of your MacOS system. CONTENt 5

6 3. The Business Everywhere interface The Business Everywhere connection manager software will always remain active on your computer Your Business Everywhere connection manager 1. Connection status and network name 2. Connection duration and volume of data 3. Connect to the Internet or the corporate network (Intranet) 4. Disconnect from current connections (enabled when you are connected) 5. Signal level and network type

7 4. Launching the connection MANAGER Business Everywhere launches itself automatically when you insert your dongle. Once your dongle is connected, the software may ask you to enter your SIM PIN code Type in your PIN code and click on Confirm To set or change your PIN code, please refer to Section 6.1 Changing the PIN code If you enter the wrong PIN code 3 times, the software will ask you to enter your PUK code. Please contact EE Customer Services to get this PUK code Business Everywhere is ready to connect 7

8 5. CONNECTION Business Everywhere allows you to connect to the Internet or your corporate network and to switch rapidly between the two with one click. 5.1 First Connection When you make your first mobile broadband connection, the connection manager will determine all technical settings, so you do not need to enter them. This may take a few minutes. 8

9 5. Connection continued 5.2 Connection status Connection not established. Click Connect to Internet or Connect to Intranet (when available) A connection has been established but cannot connect directly to the Internet. An intranet IP address has not been confirmed (or has not been programmed.) Internet connection successful 9

10 5. Connection continued 5.2 Connection status (continued) Connection established, and VPN client launched Your VPN client is running and Business Everywhere has confirmed that you are connected to your intranet (an intranet IP address has been detected.) 10

11 5. Connection continued 5.3 Business Everywhere networks Business Everywhere will detect and advise you if your Mac is already connected to a network with a network cable (e.g. in the office) or via private WiFi (e.g. in the home.) When on the move, Business Everywhere automatically detects and displays the best available network, giving priority to the EE 4G/3G+ mobile network, over 3G and EDGE To connect to the mobile network, click on the connect to Internet or connect to Intranet (when available) button in Business Everywhere 11

12 5. Connection continued 5.4 Select mobile network operator You can manually change the mobile network operator from the Change network operator menu when you are working abroad Available operators in your current location will be displayed in a new window You can select the mobile network operator you prefer to use > > 12

13 5. Connection continued 5.5 Connecting to the Intranet (VPN) Business Everywhere also allows you to connect remotely to your company s intranet by automatically launching your preferred VPN client To do this, you need to launch the Business Everywhere Configuration utility located in the Applications directory of your MacOS system This window allows you to set the parameters of your VPN. (You may need to contact your IT manager to do this.) 13

14 5. Connection continued 5.5 Connecting to the Intranet (VPN) (continued) To use Business Everywhere in internetonly mode, please select VPN disabled. You can still launch your VPN client manually if you have one, although this will not be detected by the Business Everywhere connection manager To access both your corporate network and the Internet, select VPN enabled, then complete the lines for the Start / Stop commands of the VPN client. (Your IT manager may have to do this for you.) network Business Everywhere can monitor ongoing access to your corporate network from your Mac. To activate this setting, enable Intranet monitoring, and enter a known private IP address on your corporate network. (Your IT manager may have to provide this for you.) If you d rather not use this function, uncheck Intranet monitoring. Precise information on the status of the corporate network connection will disappear but the VPN launched status will still be shown. If you enter incorrect VPN client command lines, Business Everywhere will display an error message as it tries to connect to your Intranet. 14

15 5. Connection continued 5.6 Switch between the Internet and VPN Once you ve entered the commands for connecting to / disconnecting from the VPN into Business Everywhere you ll be able to switch between the Internet and your corporate network on the go 1. Click this button to switch between Internet and your Intranet 1 15

16 5. Connection continued Practical example: If you are not at your office and you need to search for some information on the Internet: Click on Connect to Internet Once connected, you find the information you need, and now need a business document from your intranet While remaining connected to the Internet, you click on Connect to Intranet Business Everywhere launches your VPN client and switches directly to your Intranet To return to the Internet, you click «Connect to Internet» to return to an Internet connection Disconnect disconnects you from the corporate and mobile networks at the same time 16

17 6. Business everywhere management tools 6.1 Changing the PIN code By default the PIN code is However, as a security measure, we encourage you to change it. Use the Manage PIN option on the main menu to change the PIN code Click on Change PIN and follow the instructions You can also enable or disable the PIN code request by clicking on Enable/Disable PIN code on the same menu If you select No PIN, your device will not be PIN protected in the event of loss or theft 17

18 6. BUSINESS EVERYWHERE management tools Continued Managing your usage: counters and thresholds Use the Manage counters and thresholds... option on the main menu to monitor your usage You can browse connection statistics for the current and previous month for mobile broadband and partner WiFi as well as for national and international networks You can also set up usage alert thresholds for national and international mobile networks Please note that, while this tool helps track your usage by allowing you to monitor the exchange of data used by Business Everywhere, this is for information purposes only. It is not synchronised with statistics gathered on the network operator side and has no contractual validity 18

19 6. BUSINESS EVERYWHERE management tools Continued Receiving messages Business Everywhere allows you to receive information messages from EE To access the log of messages received, click on the Message icon visible in the Dock Business Everywhere automatically checks to see if there are new text messages. wifi access 19

20 6. BUSINESS EVERYWHERE management tools Continued Sending text messages Business Everywhere allows you to send text messages from your Mac Click on the Answer button on the text Messages tab to open the Send message tab You can now write your new text message and send it to your recipient > 20

21 6. BUSINESS EVERYWHERE management tools Continued Access to Business Everywhere Online Support Online Support is available in the main menu of the software. (The menu option is only enabled if an Internet connection is established.) Clicking on this menu item launches your Web browser to the dedicated EE Business Everywhere page 21

22 6. BUSINESS EVERYWHERE management tools Continued Support Click on the Help option in the main Business Everywhere menu to see support information. Selecting the Help... option shows you how to contact Customer Services Click on the More info button to open the Advanced Customer Service window. This window shows more detailed technical information that your EE advisor might ask for 22

23 6. BUSINESS EVERYWHERE management tools Continued About Business Everywhere The About Business Everywhere option is available in the main Business Everywhere menu. Clicking on this shows the current version details of the main components of the software 23

24 7. Troubleshooting 7.1 General Can t connect to mobile broadband using Business Everywhere? Check that your device is properly connected Check that your SIM card is inserted correctly Check that you re in an area with good mobile coverage 7.2 Customer services Need some help? If your company has a business account with EE, please call your dedicated services assistant or dial 158 from an EE phone or from any other line The EE mobile number for your device is listed under the Help main menu: please quote this number when prompted. Re-start your computer Still can t connect? Please contact EE customer services 24

25 8. Frequently asked questions (FAQs) What happens if the SIM card is not correctly inserted into the dongle? Without the SIM card correctly inserted, you can t connect to the mobile network. In which countries can I use Business Everywhere? To browse a list of countries in which you can use Business Everywhere, visit Before you travel, check that the device you re using is compatible with the networks in the countries you are visiting. What should I do if my connection doesn t work after returning from sleep mode? Unplug your device, wait a few seconds and plug it in again. If the problem persists, restart your laptop. What is a Mac with an integrated module? A Mac with an integrated module is one which can have a SIM card inserted directly into it so that connection can be made without plugging in a separate dongle How do I know which are the best available networks? Business Everywhere automatically connects to the best available network. What is a VPN? A VPN (Virtual Private Network) provides secure connectivity between your Mac and your corporate network (Intranet). You may need to consult your IT department to configure this correctly. Can I connect to my private WiFi via Business Everywhere? No, to connect to your private WiFi you must use the Mac OS X Airport connection manager. Business Everywhere only manages mobile broadband and public WiFi partners. How can I close Business Everywhere? Shut down Business Everywhere by clicking the cross in the top right hand corner or by right-clicking on the taskbar icon and selecting Quit. You ll have to re-launch Business Everywhere from the shortcut on the desktop or from your Mac OS X Applications folder before establishing a new connection. 25

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