Mobile Broadband: E160 Software Upgrade User Guide

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Jody McLaughlin
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1 MBB_UpgradeGuide_v1 Mobile Broadband: E160 Software Upgrade User Guide The software on your Modem is divided into two parts: 1. Connection Manager (also known as dashboard or Modem Manager) 2. Firmware (also known as Modem Update). Depending on when you bought your modem you may already have the latest versions, so there s no need to upgrade! The latest versions of software are (as of 08/2009): FW Version: Windows Connection Manager Version: Mac Connection Manager Version: Please note: This Software is ONLY for an E160 Modem (please check the back of your Modem if you are unsure which model number you have This software is NOT suitable for E160G for example). How do I check which software version I have? Open the Connection Manager with the Modem connected: For Firmware version: Go to Tools > Diagnostics (see the number in red circle below): 1

The latest versions of software are (as of 08/2009): FW Version: 11.609.08.00.156 Windows Connection Manager Version: 11.002.03.25.100 Mac Connection Manager Version: 11.110.02.19.

2 For Connection Manager version: Go to Help > About (see the number in red circle below): Page 2 of 9

3 Upgrade Installation Guide Firstly, you will need to download the software from Three website and save it to your PC. Software updates are available at the following link: Mobile Broadband Software Updates There are 3 Steps to upgrading your modem: 1. Upgrading the Firmware on your modem (Modem Update). 2. Upgrading the Connection Manager on your modem. 3. Upgrading the Connection Manager on your computer. Please Note: for MAC users: this upgrade can only be done using a Windows Operating system. Please note: Before beginning the upgrade it is recommended to backup any content such as SMS messages within thin the existing connection manager. Part 1: Upgrading the Firmware: 1. Insert your modem into your PC. The Modem will be recognised by your system and the Connection Manager will automatically launch. 2. Close the Connection Manager to continue with the Firmware update. 3. Double click the file named E160Update_ B409 from within the zip archive. You may see a security warning; click Run to continue the upgrade. Page 3 of 9

Upgrading the Connection Manager on your modem. 3. Upgrading the Connection Manager on your computer. Please Note: for MAC users: this upgrade can only be done using a Windows Operating system.

4 4. Click on I Accept, then click Next: 5. This will start the search for the connected Modem: 6. Once the device is detected, you will see your modem s details: Page 4 of 9

5 7. After you click next, you will see a warning screen: 8. Click Start to begin the installation. 9. The firmware update will commence. It can take up to 5 minutes to complete. Page 5 of 9

6 10. Click OK to confirm the update success, and then click Finish to exit the updater application. Part 2: Upgrading the Connection Manager your Modem: To upgrade the Connection Manager that is stored on the modem, please follow the steps below: 1. Wait for your modem to be recognised by your system, and your Connection Manager to automatically start. 2. Close the Connection Manager so that it is not running. 3. Double click the file named UTPS _MAC exe from within the zip archive. You may see a security warning, click Run to continue the installation. 4. Select I Accept The Agreement and then click Next. Page 6 of 9

Wait for your modem to be recognised by your system, and your Connection Manager to automatically start. 2. Close the Connection Manager so that it is not running.

7 5. This will start the search for the connected Modem: 6. Once the Modem is detected, click Next: 7. You will then get a warning screen, click Start to begin: Page 7 of 9

8 8. The updated Connection Manager will then be installed your Modem, this may take several minutes. 9. Once completed, click OK and then Finish. You have now upgraded your Connection Manager on your Modem. Please see Part 3 to update the connection manager on your PC. Page 8 of 9

9 PART 3: Upgrading the 3 Connection Manager on your PC: 1. Disconnect the your Modem from your computer. 2. Un-install your Connection Manager on your computer by going to: Start > Control Panel > Add or Remove Programs > 3 MobileBroadband > Remove 3. Reconnect your Modem and follow the prompts to re-install the updated Connection Manager onto your PC. Troubleshooting For further assistance with upgrading your Internet Key Modem or re-installing the 3 Connection Manager, please contact the 3 Technical Support Team on Page 9 of 9

Remove 3. Reconnect your Modem and follow the prompts to re-install the updated Connection Manager onto your PC.

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