Session 3 Careers Services Framework & Design
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- Samantha Hancock
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1 Session 3 Careers Services Framework & Design
2 Contents 1. Evolution of the Careers Service 2. Skills Development Scotland 3. Career Management Skills Framework 4. Key Customer Groups
3 Evolution of the Careers Service The Education (Choice of Employment) Act Independent Careers Service Companies Careers Scotland Skills Development Scotland
4 Skills Development Scotland Scottish Government Policies: Career Information Advice and Guidance Strategy Youth Employment Strategy Opportunities for All Skills Strategy Economic Strategy
5
6 What s driving change? CIAG Strategy (2011) Framework for Service Redesign and Improvement Skills/Economic strategies Response to economic conditions Youth Employment Opportunities for All Curriculum for Excellence GIRFEC (Getting it right for every child)
7 Development of Career Management Skills skills for life, empowering us to make effective career decisions and realise our potential structured way for individuals to gather, analyse, synthesise and organise self, educational and occupational information. ability to access and use effectively full range of career management products and services, including partner organisations, at a time and place that suit their needs identify opportunities to develop their learning goals and employability skills and understand how the labour market works identify how they can progress within the workplace and equip themselves to do so
8 CMS Framework for Scotland consistent definition and description across all partners in Scotland 4 themes: Self, Strengths, Horizons and Networks 17 competencies aimed at organisations in Scotland responsible for the planning, management and delivery of career services and those providing career related learning
9 Career Management Skills Framework self strengths horizons networks competencies that enable individuals to develop their sense of self within society competencies that enable individuals to acquire and build on their strengths and to pursue rewarding learning and work opportunities competencies that enable individuals to visualise, plan and achieve their career aspirations throughout life competencies that enable individuals to develop relationships and networks of support
10 Career Management Skills Framework
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12 Delivery through a coaching approach Key Coaching Themes Structured conversation Facilitative approach Deep/ active listening Incisive questions Reflecting back Links between mindset and behaviour -challenging limiting beliefs Use of visualisation/ imagination Identifying and building on strengths Enabling customer to come up with their own answers Setting goals to work towards
13 CIAG delivery SDS offer CIAG services through a blended approach dependent on customer need. 3 main channels of delivery: Face to Face My World of Work web service Contact Centre
14 CIAG staff Target and Universal Services Revised service offer led to creation of new job roles Career Coach Work Coach Personal Adviser
15 Key Customer Groups School Pupils Unemployed st Transition Unemployed nd Transition Young people aged in employment, learning or training. Adults aged 20+ Partnership Action for Continuing Employment
16 Criteria for prioritising customers in Priority Groups Customers not ready to access SDS Support Customers at varying levels of risk of not achieving an opportunity Customers at minimum risk of not achieving an opportunity
17 Service Offer School Pupils Customers not Ready to Access SDS Support: Referral to most appropriate partner as agreed at meeting with partners in school Ongoing review Referral back to SDS when ready to engage
18 Service Offer School Pupils Customers at maximum/medium risk of not achieving an opportunity: Ongoing relationship throughout final school year(s) More intensive support Build resilience, motivation and confidence Supported by School Career Coach Warm hand over to Work Coach (if required)
19 Service Offer School Pupils Customers at minimum risk of not achieving an opportunity: Group sessions My World of Work & CMS Universal offer via MyWoW Referral via Pastoral Care Team for face to face session if required (coaching approach to guidance) Supported by School Career Coach
20 Service Offer Post School Customers Not Ready to Access SDS Support: Referral to most appropriate partner as agreed at school partner meeting Ongoing review Referral back to SDS when ready to engage
21 Service Offer Post School Customers at medium risk of not achieving an opportunity: Re-assessment of CMS Coaching approach to guidance Use of My World of Work to develop CMS Continue to develop CMS through Career Development Plan Supported by Post School Career Coach / Personal Adviser
22 Service Offer OfA Groups Customers at minimum risk of not achieving an opportunity: Universal offer via My World of Work Employability Support Guidance intervention if required Supported by Personal Adviser with referral to Post School Career Coach if required
23 Service Offer My World of Work as universal offer Contact Centre Support Face to face coaching session if required
24 Service Offer - IES My World of Work as part of initial engagement process Contact Centre Support Appropriate diagnosis and referral for face to face career coaching sessions Wider Partnership working
25 Service Offer Partnership Action for Continuing Employment Initial information sessions register on My World of Work Contact Centre support CMS workshops Career Coaching sessions if required
26 Service Offer - FE Priority Groups - Winter Leavers - Young people in non advanced courses Other groups - My World of Work as universal offer - Contact Centre Support - Career Coaching sessions as required Delivery in college or centre
27 In Summary SDS offer CIAG Services through a blended approach (Face to Face; My World of Work; & Contact Centre) Focus on development of CMS Service offer is dependent on customer need Coaching approach to delivery of CMS using 3 stage model A clear service offer for each customer group
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