Education for 21 st Century Law Practice The Law Firm as a Factory for Producing Legal Services Florida Coastal School of Law

Size: px
Start display at page:

Download "Education for 21 st Century Law Practice The Law Firm as a Factory for Producing Legal Services Florida Coastal School of Law"

Transcription

1 Education for 21 st Century Law Practice The Law Firm as a Factory for Producing Legal Services Florida Coastal School of Law

2 What do these organizations have in common? World Class Hotel Chain World Class Hospital World Class Law Firm

3 Commonalities Consistent Quality Every Time Processes in Place that Eliminate Waste and Cost Processes That Are Designed to Continually Improve Output Feedback Loops A Culture of Innovation Say Yes Not No!

4 Trends in the Legal Industry Commoditization and Standardization Change in Business Model Solution Shop to Value-Chain Business Model Lean Lawyering The Internet is becoming the new platform for the delivery of legal services. Consumers and small business want legal services that re faster, more convenient, and less expensive. Consumers and small business want fixed fee, limited legal services.

5 Business Model Innovation Two Kinds of Business Models: law practice today o Solution-Shop - Law Firms Problem solving Every problem is unique Based on information asymmetry Command of a specialized technology Fee for services. Cost is no object. Based on Expertise Experts/people are the primary resource. o Value-Chain like a factory.

6 Value- Chain Business Model- A Law Factory Value Proposition + resources+ processes + profit formula. Transformation of inputs into products Value proposition = cheaper, better, faster o Resources, processes and profit formula support the value proposition.

7 Different Markets Require Different Models Corporations and individuals have different needs when it comes to legal services. Law firm s as solution shop providers have real difficulty moving down market to serve consumers. When law firm s employ limited legal services methods, combined with technology and the effective use of paralegals. Combined with process engineering technologies such as legal project management that can create a new value proposition that delivers legal services better, faster, and cheaper.

8 Law School Education Law schools teach students exclusively to work in a solution shop environment. This works if you are going to be employed in a large law firm serving corporate clients. If you are going into solo to small law firm practice, consumers and small business the training and education requirements are different. If law students are not taught how to serve this marketplace with value chain solutions they will loose out to providers like LegalZoom who know how to serve this marketplace.

9 Solo and Small Law Firm Practice Evolving towards the Value-Chain Business Model So are some large law firms Requires different skills sets Disconnect in legal education: Training for the wrong marketplace except top tier law schools

10 What do we mean by a Value Chain Model Law? Lower your overhead - whether you re in-house or in private practice improve turnaround times increase client satisfaction (internal or external) price more accurately free up limited resources for other valuable work

11 Lean Law: -- Value Criteria does your work move the matter forward? is it what the client wants and is willing to pay for? is your work done right the first time? Is the quality of your work consistent over time? Anything that doesn t add value is waste?

12 Attorneys as Project Managers I didn t go to law school to be a project manager. Except you a project manager anyway. Every legal matter is a project. Commonsense approach to managing work flow used by every other business.

13 Why Process Management Technologies? Help you better control or understand the cost. Control of predict the time spent, both cumulative time (hours) and running time (start to finish). Be better prepared for events, especially unplanned events. Engage the most appropriate resources to do the work bested suited to them. o o o Out-source? Paralegal? Junior Associate Improve communication with the client.

14 Doing Legal Work If you can t break down a legal matter into tasks, deadlines, costs, people, etc., you really don t know what you are doing.

15 Analogy Think of what it takes to build a house. Think of the estimates that the subcontractors make. Think what happens if a subcontractor misses a deadline or under estimates the budget. If a general contractor can build a $5,000,000 a house and bring it on budget and on time, why can t a lawyer estimate how much a legal project will take to complete even assuming that certain risks are unknown. Risks are always built into the project for building a house.

16 Framework Not about the practice of law, but the mechanics of practice. The law per se is not a business, but the practice of law is. Law firms exist to make a profit Even the practice of Public interest law requires that cases be managed with budget and time constraints and be completed.

17 Project Management Analyze Tasks Steps to Take Determine Time Requirements Create Deadlines Determine who is assigned to which task. Staffing the Steps Determine cost parameters. Create a budget. Link budget to tasks and deadlines. Communications What s likely to go wrong build in risks.

18 Process Maps

19 Metrics Client Satisfaction Adherence to Deadlines Workload (hours) Adding Business Value Client Retention Renewal Business Consistent Quality No Matter What The Deal.

20 Fixed Fee Practice You need to know your costs; You need to determine in advance who will do the work; You need to know how long it will take to do each tasks.

21 Skills Necessary Project Management Knowledge of Smart Technologies Outsourcing and Management of Paralegals Design of Limited Legal Services Web Development Skills and Virtual Law Firm Technologies Mobile Technologies Fixed fee and pricing strategies Law Practice Technologies

22 Tomorrow s Lawyers: An Introduction to Your Future by Richard Susskind

23 Susskind s Disruptive Technologies Automated Document Assembly Relentless connectivity- Mobile The electronic legal marketplace Online Legal Guide Legal Open Sourcing Workflow and Legal Project Management Embedded Legal Knowledge: Expert Systems Ediscovery Management Online Dispute Settlement

24 Certificate in Law Practice Technology and Management at Florida Coastal School of Law COURSE IN LAW PRACTICE TECHNOLOGY AND LAW PRACTICE MANAGEMENT (3 CREDITS). At least 10 one credit electives. Modular approach Career-oriented. On-line Interactive National faculty -- major thought leaders. Advisory Board

25 Law School Program Based on Tomorrow s Lawyers 1. Training Lawyers as Entrepreneurs (1 credit) 2. Ethics of Online Legal Services (1 credit) 3. Social Media in Law Practice (1 credit) 4. Document Automation Applications (2 credits) 5. Legal Project Management (1 credit) 7. Legal Process Outsourcing (1 credit)

26 Elective courses ( 1 credit each) 7.. Legal Expert Systems (2 credits) 8. ediscovery Management (1 credit) 9. Legal Process Re-Design Technology (Lean Engineering) (1 credit) 10. Access to Justice and Legal Technology (1 credit) 11. Law Practice Technology and Management (3 credits)

27 Research and Development: How our technologies support the delivery of online legal services Web Legal Advisors Smart Legal Documents Legal Expert Systems Workflow Design. Legal Process Engineering Web delivery workflow GUI Usage Interface Visualization Big Data Mobile technologies

28 Training in Legal Technology Specialties equals New Careers Legal Processing Engineering Virtual Lawyering Law Practice Management ediscovery and Document Management Predictive Coding Document Automation Expert Legal System Development Legal IT Management Legal Outsourcing Management

29 Dedicated Educational Site from Florida Coastal School of Law

Why Traditional Legal Professionals Don t Stand a Chance Technology s Impact on the Future of the Legal Professional

Why Traditional Legal Professionals Don t Stand a Chance Technology s Impact on the Future of the Legal Professional Why Traditional Legal Professionals Don t Stand a Chance Technology s Impact on the Future of the Legal Professional Chere B. Estrin President & Co-Founding Member Organization of Legal Professionals (OLP)

More information

Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW

Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION IN DOCUMENT REVIEW Simplifying Cost Savings in E-Discovery PROVEN, EFFECTIVE STRATEGIES FOR RESOURCE ALLOCATION

More information

Do More With Less: Australian in-house lawyers views on workplace efficiency

Do More With Less: Australian in-house lawyers views on workplace efficiency Do More With Less: Australian in-house lawyers views on workplace efficiency October 2014 Introduction The in-house lawyer role has never been more important and challenging than it is today. As well as

More information

Manufacturing Flow Management

Manufacturing Flow Management Manufacturing Flow Management Distribution D Distribution Authorized to Department of Defense and U.S. DoD Contractors Only Aim High Fly - Fight - Win Supply Chain Management Processes Information Flow

More information

Global trends in procurement of Legal Services

Global trends in procurement of Legal Services Global trends in procurement of Legal Services The Association of Danish Law Firms Copenhagen 24 January 2013 Soren Lundsberg-Nielsen Group General Counsel 14jan13/sn/v(2) High value / Specialist Secondments

More information

Legal Project Staffing

Legal Project Staffing Legal Project Staffing www.lawyerstaffing.com recruiters@lawyerstaffing.com Member of the National Association of Legal Search Consultants Richmond 6800 Paragon Place Suite 501 Richmond, Virginia 23230

More information

Online Companion: The Law of Corporations and Other Business Organizations 5E

Online Companion: The Law of Corporations and Other Business Organizations 5E Online Companion: The Law of Corporations and Other Business Organizations 5E Career Resources Paralegal Associations The Law Firm as an Employer The Corporate Legal Department as an Employer How Do Corporate

More information

Workflow and Productivity in the Legal Industry. How today s legal professionals are responding to the changing landscape

Workflow and Productivity in the Legal Industry. How today s legal professionals are responding to the changing landscape Workflow and Productivity in the Legal Industry How today s legal professionals are responding to the changing landscape September 2014 FOREWORD The rise of the use of technology in the legal profession

More information

White Paper. Workflow Automation: Why It s Key to your Success. August 2014. In-plant/Corporate Printers. Service Areas. Comments or Questions?

White Paper. Workflow Automation: Why It s Key to your Success. August 2014. In-plant/Corporate Printers. Service Areas. Comments or Questions? White Paper August 2014 Workflow Automation: Why It s Key to your Success In-plant/Corporate Printers Service Areas On Demand Printing & Publishing Production Workflow & Customized Communication Solutions

More information

for Oil & Gas Industry

for Oil & Gas Industry Wipro s Upstream Storage Solution for Oil & Gas Industry 1 www.wipro.com/industryresearch TABLE OF CONTENTS Executive summary 3 Business Appreciation of Upstream Storage Challenges...4 Wipro s Upstream

More information

Blue Data Management. An introduction February 2014

Blue Data Management. An introduction February 2014 Blue Data Management An introduction February 2014 Blue Data Management - The Permanent Data Room Concept - Rethinking data rooms The M&A market is defined by highly specialised processes and players.

More information

ADVANCED LAW OFFICE MANAGEMENT

ADVANCED LAW OFFICE MANAGEMENT ADVANCED LAW OFFICE MANAGEMENT INTRODUCTION Law office management is the term used to describe the many daily tasks and the long-range planning and management practices needed to run an effective and modern

More information

Process Streamlining. Whitepapers. Written by A Hall Operations Director. Origins

Process Streamlining. Whitepapers. Written by A Hall Operations Director. Origins Whitepapers Process Streamlining Written by A Hall Operations Director So, your processes are established and stable, but are clearly inefficient and you are not meeting your performance expectations.

More information

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE Ensuring Reliability in Lean New Product Development John J. Paschkewitz, P.E., CRE Overview Introduction and Definitions Part 1: Lean Product Development Lean vs. Traditional Product Development Key Elements

More information

Working Smarter with Outsourced Accounting

Working Smarter with Outsourced Accounting Working Smarter with Outsourced Accounting Leveraging economies of scale to offer lower cost and higher quality of service Working Smarter with Outsourced Accounting Outsourcing your back-office accounting

More information

HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION

HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION ACHIEVE BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION EXTEND LEARNING

More information

Undergraduate Degree Map for Completion in Four Years

Undergraduate Degree Map for Completion in Four Years Page 1 of 6 Undergraduate Degree Map for Completion in Four Years College: College of Science, Engineering & Technology Department: Elec. & Computer Engineering Name of Program: COMPUTER ENGINEERING TECHNOLOGY

More information

OPTIMIZING PRODUCTION

OPTIMIZING PRODUCTION REAL WORLD SCENARIOS Volume 2 Cases 7-12 OPTIMIZING PRODUCTION SQUEEZE MORE OUT OF PRODUCTION OPTIMIZING SCHEDULING PRODUCTION FLOW IMPROVEMENTS INTEGRATED MAINTENANCE PLANNING INTEGRATED PROJECT MANAGEMENT

More information

APPLICATION PORTFOLIO ANALYSIS FOR OFFSHORING

APPLICATION PORTFOLIO ANALYSIS FOR OFFSHORING APPLICATION PORTFOLIO ANALYSIS FOR OFFSHORING A Portfolio Analysis Approach to Plan for Offshore Outsourcing of IT Application Development & Maintenance Activities - Raghuvir Kamath, PMP Key to the success

More information

Cisco UCS and Quantum StorNext: Harnessing the Full Potential of Content

Cisco UCS and Quantum StorNext: Harnessing the Full Potential of Content Solution Brief Cisco UCS and Quantum StorNext: Harnessing the Full Potential of Content What You Will Learn StorNext data management with Cisco Unified Computing System (Cisco UCS ) helps enable media

More information

Enhance Production in 6 Steps Using Preventive Maintenance

Enhance Production in 6 Steps Using Preventive Maintenance Enhance Production in 6 Steps Using Preventive Maintenance 1 Enhance Production in 6 Steps Using Preventive Maintenance Preventive Maintenance (PM) is 30% less expensive than reactive approaches Using

More information

What it examines. Business Working Responsibly CR/Sustainability Governance Section

What it examines. Business Working Responsibly CR/Sustainability Governance Section Business Working Responsibly CR/Sustainability Governance Section 1. Corporate Responsibility/ Sustainability Governance What it examines The Corporate Responsibility (CR)/Sustainability Governance area

More information

Graduate Business Education for the Energy Industry

Graduate Business Education for the Energy Industry Graduate Business Education for the Energy Industry Region of Peel 2010 Energy Matters Summit Col. John Turner, GEM Executive Director What is GEM 3? GEM 3 = Partnerships Hybrid-online graduate education

More information

The Evolution of Finance and Accounting Outsourcing (FAO)

The Evolution of Finance and Accounting Outsourcing (FAO) The Evolution of Finance and Accounting Outsourcing (FAO) The Finance and Accounting Outsourcing (FAO) industry is undergoing tremendous change driven primarily by customer demand from the CFO/Controller

More information

An Overview of etera Consulting Europe and Our In Country Capabilities

An Overview of etera Consulting Europe and Our In Country Capabilities An Overview of etera Consulting Europe and Our In Country Capabilities Table of Contents etera Europe... 3 An Overview Of etera Europe Locations And In Country. Capabilities... 3 Data Collection... 3 Data

More information

The leading magazine for building sales with today s upward moving market of paralegal professionals

The leading magazine for building sales with today s upward moving market of paralegal professionals The Authority for the Paralegal Profession The leading magazine for building sales with today s upward moving market of paralegal professionals Serving the inforamtion needs of the paralegal professional

More information

BI 2015: View of the Future of Intelligence in Firms

BI 2015: View of the Future of Intelligence in Firms BI 2015: View of the Future of Intelligence in Firms Audrey Mungal Director, Redwood Analytics Product Management 2012 Redwood Analytics User Conference Analysis. Insight. Action. BI 2015: View of the

More information

NUIX WHITE PAPER THE INVESTIGATIVE LAB: A MODEL FOR EFFICIENT COLLABORATIVE DIGITAL INVESTIGATIONS WHITE PAPER

NUIX WHITE PAPER THE INVESTIGATIVE LAB: A MODEL FOR EFFICIENT COLLABORATIVE DIGITAL INVESTIGATIONS WHITE PAPER NUIX WHITE PAPER THE INVESTIGATIVE LAB: A MODEL FOR EFFICIENT COLLABORATIVE DIGITAL INVESTIGATIONS WHITE PAPER CONTENTS Executive summary...2 The digital forensic investigation impasse...3 Lessons from

More information

Environmental Services Business Case Development. Presentation to CHICA Saskatchewan Mark Heller

Environmental Services Business Case Development. Presentation to CHICA Saskatchewan Mark Heller Environmental Services Business Case Development Presentation to CHICA Saskatchewan Mark Heller September 20 th, 2013 My Background Sector Experience 25 years of healthcare experience Led environmental

More information

Process Improvement Training Portfolio

Process Improvement Training Portfolio Process Improvement Training Portfolio evolve To stay competitive, all businesses focus on achieving increasingly better bottom-line results. That s why it s essential to develop and maintain business

More information

Law Aid. Legal Process Outsourcing Service Provider

Law Aid. Legal Process Outsourcing Service Provider Legal Process Outsourcing Service Provider Law Aid is a full service and research-based Legal Process Outsourcing service provider. We offer comprehensive legal operational practice in the areas of No-fault,

More information

Outsourcing: Moving from Tactics to Strategy

Outsourcing: Moving from Tactics to Strategy Outsourcing: Moving from Tactics to Strategy Everyone knows what IT outsourcing is. You assign the technical call center to India. Right? Not any more. Outsourcing traditionally has been about reducing

More information

Item number 2010-129a

Item number 2010-129a The Cowen Group s Annual Salary Study Fifth Edition (2010) Copyright 2010 Cowen Search, Inc. All rights reserved. No part of this report may be reproduced in any form or by any means without permission

More information

General Counsel with Power? The implications for legal practice, law firms and the global value chain in law. Novak druce centre insights No.

General Counsel with Power? The implications for legal practice, law firms and the global value chain in law. Novak druce centre insights No. General Counsel with Power? The implications for legal practice, law firms and the global value chain in law Novak druce centre insights No. 7 contents 01 Introduction: The Winds of Creative Destruction

More information

Meeting E-Discovery Challenges with Confidence

Meeting E-Discovery Challenges with Confidence Meeting E-Discovery Challenges with Confidence Meeting today s e-discovery and information governance challenges while setting the foundation for tomorrow s requirements is the goal of every legal team.

More information

The No. 1 magazine for building sales action in today s booming market of Paralegal Professionals

The No. 1 magazine for building sales action in today s booming market of Paralegal Professionals The Authority for the Paralegal Profession The No. 1 magazine for building sales action in today s booming market of Paralegal Professionals Published continuously since 1983 Formerly Legal Assistant Today

More information

CIPS Exam Report for Learner Community:

CIPS Exam Report for Learner Community: CIPS Exam Report for Learner Community: Qualification: Diploma in Procurement and Supply Unit: Unit D2: Business Needs in Procurement and Supply Exam series: November 2014 Question 1 Learning Outcome 1

More information

PARADIGMS THAT DRIVE COSTS IN MANUFACTURING. The whole purpose of a business enterprise is pretty simple to make a profit by selling

PARADIGMS THAT DRIVE COSTS IN MANUFACTURING. The whole purpose of a business enterprise is pretty simple to make a profit by selling PARADIGMS THAT DRIVE COSTS IN MANUFACTURING The whole purpose of a business enterprise is pretty simple to make a profit by selling products or services to persons who desire those particular goods or

More information

CHVP-FOLIENSAMMLUNG-201401-V003

CHVP-FOLIENSAMMLUNG-201401-V003 1 CHVP-FOLIENSAMMLUNG-201401-V003 2 LAWYERING IN AN AGE OF INTELLIGENT MACHINES, by Marc Lauritsen, to be found at http://www.law.harvard.edu/programs/plp/pdf/003-03358_03358-ch0002.pdf Large international

More information

Awareness-raising questionnaire

Awareness-raising questionnaire 1. Introduction This questionnaire will help you think about your company s efforts towards responsible entrepreneurship by raising questions on the possible ways you could improve your business in a profitable

More information

Improving Outcomes in Document Imaging and Conversion

Improving Outcomes in Document Imaging and Conversion Improving Outcomes in Document Imaging and Conversion New Methodologies to Measure Scan Capture Performance in HIM IOD Incorporated 1030 Ontario Road Green Bay, WI 54311 800.236.3355 iodincorporated.com

More information

Sailing Solo. By Daniel J. Siegel

Sailing Solo. By Daniel J. Siegel Sailing Solo By Daniel J. Siegel 30 the philadelphia lawyer summer 2009 One lawyer s journey into the sea of practicing alone can do it. That s what my wife said when I was deciding whether to open my

More information

Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP

Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP 2 Better Design. Better Decisions. Better Results. Creating value isn t easy. Creating value

More information

Reducing Total Cost and Risk in Multilingual Litigation A VIA Legal Brief

Reducing Total Cost and Risk in Multilingual Litigation A VIA Legal Brief Reducing Total Cost and Risk in Multilingual Litigation A VIA Legal Brief Most ediscovery exercises are based on the assumption that the documents of interest are in English. However, in today s globalized

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

Understanding Manufacturing Execution Systems (MES)

Understanding Manufacturing Execution Systems (MES) Understanding Manufacturing Execution Systems (MES) Presented by: Shirley Schmidt Freedom Technologies 10370 Citation Dr., Suite 200 Brighton, MI 48116 Phone: 810-227-3737 www.freedomcorp.com What is a

More information

Our solutions reduce costs, streamline process and increase efficiencies. Facilities Management Litigation and Document Solutions

Our solutions reduce costs, streamline process and increase efficiencies. Facilities Management Litigation and Document Solutions Discover Possibilities With Pitney Bowes Legal Solutions Our suite of solutions is the differentiator in today s complex legal environment. We manage the business of law Pitney Bowes is the market leader

More information

Maximize Telecom Savings with TEM Business Process Outsourcing

Maximize Telecom Savings with TEM Business Process Outsourcing Maximize Telecom Savings with TEM Business Process Outsourcing As telecom expense management (TEM) continues to provide significant savings to the enterprise, organizations are considering business process

More information

Outsourcing Performance Management

Outsourcing Performance Management Outsourcing Performance Management June 2005 - Sam S. Adkins According to a study conducted in April 2004 by the Conference Board, only 9 percent of companies are entirely against outsourcing some or all

More information

Program Insurance: A different approach to building your business

Program Insurance: A different approach to building your business Program Insurance: A different approach to building your business Program Insurance: A different approach to building your business Perhaps you are wondering what exactly program insurance is and how it

More information

Virtual Law Practice: Success Factors

Virtual Law Practice: Success Factors Virtual Law Practice: Success Factors An Analysis of the Factors that Contribute to the Success of a Virtual Law Practice By Richard S. Granat CEO, DirectLaw, Inc. 1 Virtual Law Practice: Success Factors

More information

Hotel Marketing Automation

Hotel Marketing Automation Hotel Marketing Automation By Shayne Paddock June 2013 Introduction Hotel Marketing Automation is technology that helps hoteliers reduce costs and optimize their limited resources by introducing automated

More information

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models WHITE PAPER Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Sponsored by: Viewpointe LLC Michael Versace October 2013 Randy Perry IDC OPINION Executive Summary Cost optimization

More information

ERP Survey Questionnaire

ERP Survey Questionnaire 0 ERP Survey Questionnaire Thank you for your participation in the EDUCAUSE study of Enterprise Resource Planning (ERP) systems. The survey is a key part of a major study on ERP in higher education in

More information

WHAT DOES DATA AGGREGATION MEAN TO YOU? LotusGroup Advisors. Third in a series of personal success stories from financial advisors

WHAT DOES DATA AGGREGATION MEAN TO YOU? LotusGroup Advisors. Third in a series of personal success stories from financial advisors Third in a series of personal success stories from financial advisors issue no. 3 How leveraging outsourced technology enables an active trading shop to attract young, successful professionals as clients

More information

The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage

The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage Xerox Event, Riyadh, 14 May 2012 Tobias Kleu Research Manager Imaging and Hardcopy Peripherals, Print Services & Document

More information

Top 3 Reasons To Outsource Product Development By Ralph Paul Director of Product Engineering MPR Product Development

Top 3 Reasons To Outsource Product Development By Ralph Paul Director of Product Engineering MPR Product Development Top 3 Reasons To Outsource Product Development By Ralph Paul Director of Product Engineering MPR Product Development Copyright 2014 MPR Associates, Inc. All Rights Reserved In today s environment, almost

More information

The Legal Innovation Matrix Legal market insight

The Legal Innovation Matrix Legal market insight Legal market insight Xenion Legal white paper series Edition 1 September 2014 www.xenionlaw.com Foreword We live in exciting times. As Xenion Legal, we are inherently interested in what is happening in

More information

Applying CMMI SM In Information Technology Organizations SEPG 2003

Applying CMMI SM In Information Technology Organizations SEPG 2003 Applying CMMI SM In Information Technology Organizations Mark Servello, Vice President Jim Gibson, Senior Consultant ChangeBridge, Incorporated Page 1 Portions Copyright 2002 Carnegie Mellon University

More information

Virtual Law Practice and the Online Delivery of Legal Services

Virtual Law Practice and the Online Delivery of Legal Services Virtual Law Practice and the Online Delivery of Legal Services presented by Stephanie Kimbro Attorney, Kimbro Legal Services Technology Consultant, Total Attorneys Canadian Discipline Administrators Conference

More information

Common mistakes in datacentre planning

Common mistakes in datacentre planning Common mistakes in datacentre planning White Paper Last edited: March 2013 Document Control Document Information Title Author Common mistakes in datacentre planning Nick Ewing This document is based upon

More information

From Schedule Push to Reality Pull: Reality Pull prefers Retail 1

From Schedule Push to Reality Pull: Reality Pull prefers Retail 1 From Schedule Push to Reality Pull: Reality Pull prefers Retail 1 By Frans van der Reep, Professor of ebusiness, INHOLLAND University, The Netherlands The Internet is changing the way we organise work.

More information

Enrollment in a similar plan

Enrollment in a similar plan Automatic Plan Renewals If you bought a health plan through the Marketplace in 2014, you ll probably be automatically enrolled for 2015. If you don t take any action, your coverage will start January 1,

More information

WHEN INDIVIDUALS SUCCEED ORGANIZATIONS WIN

WHEN INDIVIDUALS SUCCEED ORGANIZATIONS WIN WHEN INDIVIDUALS SUCCEED ORGANIZATIONS WIN THE WORKPLACE IS CHANGING There s a new dynamic in employee and employer relationships. Employees want to learn and grow throughout their entire careers. They

More information

CONSULTING RESEARCH TRAINING VOLUME 2 - ISSUE 11. Three Hot Trends in Recruiting and Retaining Sales Talent

CONSULTING RESEARCH TRAINING VOLUME 2 - ISSUE 11. Three Hot Trends in Recruiting and Retaining Sales Talent CONSULTING RESEARCH TRAINING VOLUME 2 - ISSUE 11 Three Hot Trends in Recruiting and Retaining Sales Talent The Miller Heiman Sales Performance Journal, Volume 2, Issue 11 Copyright 2007 by Miller Heiman,

More information

Performance Matrix Exhibit 1

Performance Matrix Exhibit 1 Background A White Paper Optimizing your Call Center through Simulation By Bill Hall, Call Center Services and Dr. Jon Anton, Purdue University The challenge for today's call centers is providing value-added

More information

Control scanning, printing and copying effectively with uniflow Version 5. you can

Control scanning, printing and copying effectively with uniflow Version 5. you can Control scanning, printing and copying effectively with uniflow Version 5 you can Bring more control and added efficiency to your scanning and print environment. What is uniflow? uniflow is a software

More information

Performance Management. Berlin, 30 May 2011 Urs Waelchli

Performance Management. Berlin, 30 May 2011 Urs Waelchli Performance Management Berlin, 30 May 2011 Urs Waelchli Session 103 (Sabine Brumme/Urs Waelchli) Legal Matter and Performance Management commonly describes the task of organizing and systematizing the

More information

Sign Up. Numbers. Buy. Agents. Add. How to Create a Call Center in 5 Minutes with Talkdesk. Configure. Routing. Calls. Make

Sign Up. Numbers. Buy. Agents. Add. How to Create a Call Center in 5 Minutes with Talkdesk. Configure. Routing. Calls. Make Sign Up Buy Numbers Add Agents How to Create a Call Center in 5 Minutes with Talkdesk Configure Routing Make Calls How to Create a Call Center in 5 Minutes with Talkdesk Table of Contents Introduction

More information

Software solutions for manufacturing operations management. Helping manufacturers optimize the Digital Enterprise and realize innovation

Software solutions for manufacturing operations management. Helping manufacturers optimize the Digital Enterprise and realize innovation Siemens PLM Software Software solutions for manufacturing operations management Helping manufacturers optimize the Digital Enterprise and realize innovation www.siemens.com/mom A holistic approach to optimize

More information

TODAY S CLIENT ACCOUNTING SERVICES: NEW NAMES FOR THE SAME SERVICE? June 23, 2015

TODAY S CLIENT ACCOUNTING SERVICES: NEW NAMES FOR THE SAME SERVICE? June 23, 2015 TODAY S CLIENT ACCOUNTING SERVICES: NEW NAMES FOR THE SAME SERVICE? June 23, 2015 Kalil Merhib Enterprise Business Development Manager, CPA.com 7+ years of experience in tax and accounting technology industry

More information

Simplifying the audit through innovation

Simplifying the audit through innovation Simplifying the audit through innovation Simplifying the audit through innovation New performance Smoother workflows and stronger collaboration New clarity Consistent execution and greater visibility New

More information

WHITE PAPER. Six Simple Steps to Improve Service Quality and Reduce Costs

WHITE PAPER. Six Simple Steps to Improve Service Quality and Reduce Costs WHITE PAPER Six Simple Steps to Improve Service Quality and Reduce Costs INTRODUCTION Do you have challenges with maintaining your SLA commitment? Does your customer support department get more complex

More information

Managed Print Services

Managed Print Services A Guide to Managed Print Services How to Achieve the Trifecta of Corporate Benefits Saving Money Saving Time Saving the Environment 2 A Guide to Managed Print Services Introduction to Managed Print Services

More information

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc. OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder

More information

Could your utility improve efficiency and performance with third-party services?

Could your utility improve efficiency and performance with third-party services? White Paper Outsourced Smart Grid Services: A Smart Approach for AMI and Beyond Could your utility improve efficiency and performance with third-party services? Jim Blake Director of Customer Operations

More information

Civil Engineering & Construction

Civil Engineering & Construction RoadWorks Civil Infrastructure WaterWorks Contract Services Site Preparation Building Construction Track and Rails Works Concrete Works General contracting Civil Engineering & Construction for Microsoft

More information

Guide to Evaluating Online Proofing Tools

Guide to Evaluating Online Proofing Tools Guide to Evaluating Online Proofing Tools Ambiguous, complicated, tedious and inefficient: do these words sound familiar? If you ve ever been involved in the review and approval process of a creative asset,

More information

LEAN SUPPLY CHAIN MANAGEMENT TOPICS IN. Marc J. Schniederjans. Dara G. Schniederjans. Ashlyn M. Schniederjans. :.,.' If I.

LEAN SUPPLY CHAIN MANAGEMENT TOPICS IN. Marc J. Schniederjans. Dara G. Schniederjans. Ashlyn M. Schniederjans. :.,.' If I. TOPICS IN LEAN SUPPLY CHAIN MANAGEMENT Marc J. Schniederjans University of Nebraska-Lincoln, USA Dara G. Schniederjans Texas Tech University, USA Ashlyn M. Schniederjans Harvard University, USA :.,.' If

More information

FÖRBERED DIG FÖR HORIZON2020

FÖRBERED DIG FÖR HORIZON2020 EFFRA:s nya roadmap ger vägledning FÖRBERED DIG FÖR HORIZON2020 Factories of the Future 2020 RESEARCH & INNOVATION PRIORITIES Processingnovel novel materials and structures into products Manufacturing

More information

Document Automation in the Cloud Virtual Lawyering on Steroids

Document Automation in the Cloud Virtual Lawyering on Steroids Group Legal Services Association Solo, Small Firm, and General Practice Section 2014 Annual Conference May 1-3, 2014, Las Vegas, Nevada Document Automation in the Cloud Virtual Lawyering on Steroids Friday,

More information

Chapter 1 - Introduction to Management Accounting

Chapter 1 - Introduction to Management Accounting Chapter 1 - Introduction to Management Accounting MULTIPLE CHOICE 1. is devoted to providing information for external users. a. Management accounting b. Financial accounting c. Internal accounting d. Cost

More information

How to Do More with Less?

How to Do More with Less? The best companies outsource to win, not to shrink. They outsource to innovate faster and more cheaply in order to grow larger, gain market share, and hire more and different specialists not to save money

More information

Breaking with Tradition in the Insurance Industry: Strategies to Insure Operational Efficiency and Future Growth

Breaking with Tradition in the Insurance Industry: Strategies to Insure Operational Efficiency and Future Growth Breaking with Tradition in the Insurance Industry: Strategies to Insure Operational Efficiency and Future Growth An Executive Perspective Authored by Deb Miller 1 Business process SOLUTIONS EXEcutive Perspective

More information

Service supply chain as a source of competitive advantage How businesses are creating value from the service supply chain

Service supply chain as a source of competitive advantage How businesses are creating value from the service supply chain Service supply chain as a source of competitive advantage How businesses are creating value from the service supply chain May 2014 At a glance Product companies have focused on reducing fulfillment supply

More information

ARC VIEW. Inductive Automation s Ignition Technology Offers Potential to Disrupt HMI/SCADA Market VISION, EXPERIENCE, ANSWERS FOR INDUSTRY

ARC VIEW. Inductive Automation s Ignition Technology Offers Potential to Disrupt HMI/SCADA Market VISION, EXPERIENCE, ANSWERS FOR INDUSTRY ARC VIEW By Craig Resnick ARC Advisory Group JANUARY 2014 Inductive Automation s Ignition Technology Offers Potential to Disrupt HMI/SCADA Market Overview... 2 What Makes a Technology Disruptive?... 2

More information

Localization provision In-house versus outsourced models

Localization provision In-house versus outsourced models Localization provision In-house versus outsourced models Prepared by: Anna Simpkins Applied Language Solutions March 2011 www.appliedlanguage.com Page2 EXECUTIVE SUMMARY There are key drivers that straddle

More information

Summer 2013. The Changing Workflow Habits of Paralegals UT $4.50 ET $5.00 00

Summer 2013. The Changing Workflow Habits of Paralegals UT $4.50 ET $5.00 00 Summer 2013 The Changing Workflow Habits of Paralegals UT $4.50 ET $5.00 00000 0000 00 Contents 4 Letter from the Editor 6 How to Efficiently Delegate to Your Assistant 7 When Persuading, Body Language

More information

At Vertis Communications that s what we do best. Applying proprietary research,

At Vertis Communications that s what we do best. Applying proprietary research, Better ROI comes down to people and their emotions. Inspiring your target consumers to buy means connecting with them at multiple touchpoints with messages that build relationships and impact decision.

More information

BUILDING A BRIDGE 5/5/2015. Empowering CPA s in a Digital World. CPA.com an AICPA company Empowering CPAs and Businesses for the Digital Age

BUILDING A BRIDGE 5/5/2015. Empowering CPA s in a Digital World. CPA.com an AICPA company Empowering CPAs and Businesses for the Digital Age BUILDING A BRIDGE to the CPA Firm of the Future. ERIK ASGEIRSSON President, Chief Executive Officer CPA.com CPA.com an AICPA company Empowering CPAs and Businesses for the Digital Age Erik Asgeirsson,

More information

Lean for Law: Legal Process Improvement Checklist

Lean for Law: Legal Process Improvement Checklist Lean for Law: Legal Process Improvement Checklist Resource type: Checklist Status: Maintained Jurisdiction: USA A Checklist of the key steps to take for improving or Leaning out legal processes at a law

More information

LEGAL SERVICES OF GREATER MIAMI, INC. (LSGMI) 2014 PAI PLAN Applicant Number 610040

LEGAL SERVICES OF GREATER MIAMI, INC. (LSGMI) 2014 PAI PLAN Applicant Number 610040 LEGAL SERVICES OF GREATER MIAMI, INC. (LSGMI) 2014 PAI PLAN Applicant Number 610040 1. Priority Legal Needs of Eligible Clients Legal Services of Greater Miami, Inc. conducted a legal needs assessment

More information

Advanced Enterprise Work and Asset Management for Performance-Driven Utilities

Advanced Enterprise Work and Asset Management for Performance-Driven Utilities Advanced Enterprise Work and Asset Management for Performance-Driven Utilities Asset & Resource Management (ARM) 2 CGI s Asset & Resource Management (ARM) 2 suite is a solution designed to streamline the

More information

How Incentive Compensation Has Failed to Evolve

How Incentive Compensation Has Failed to Evolve How Incentive Compensation Has Failed to Evolve [ in-'sen-tiv ] noun: something which encourages a person to do something 1 An Outdated Compensation Strategy We have analyzed many sales incentive compensation

More information

Mobile Usability Testing your website in the real world

Mobile Usability Testing your website in the real world Best Practices Guide Mobile Usability Testing your website in the real world oho.com 617 499 4900 @ohointeractive With more and more people regularly accessing the Internet from hand-held devices, websites

More information

BMC Control-M Workload Automation

BMC Control-M Workload Automation solution overview BMC Control-M Workload Automation Accelerating Delivery of Digital Services with Workload Management Table of Contents 1 SUMMARY 2 FASTER AND CHEAPER DYNAMIC WORKLOAD MANAGEMENT Minimize

More information

TIME KEEP LEGAL BILLING SOFTWARE REQUIREMENTS SPECIFICATION

TIME KEEP LEGAL BILLING SOFTWARE REQUIREMENTS SPECIFICATION TIME KEEP LEGAL BILLING SOFTWARE REQUIREMENTS SPECIFICATION 1. Introduction: This document defines the Software Requirements Specification (SRS) for the Time Keep Legal Billing software application. This

More information

JBoss. choice without compromise

JBoss. choice without compromise JBoss Enterprise Middleware choice without compromise JBOSS ENTERPRISE APPLICATION PLATFORMS: CHOICE WITHOUT COMPROMISE The JBoss open choice strategy In today s dynamic business world, the need to quickly

More information

By Bruce Schneider, Ambassador Education Solutions

By Bruce Schneider, Ambassador Education Solutions School Operations Bookstore Best Practices: What's in it For Your Students, and What's in it For You? By Bruce Schneider, Ambassador Education Solutions Course material distribution has changed dramatically.

More information

8MS Overview. 270 Davidson Avenue Somerset, NJ 08873 T 732-356-6999 F 732-302-0799 8mssales@csfcorp.com www.8msweb.com Page 1

8MS Overview. 270 Davidson Avenue Somerset, NJ 08873 T 732-356-6999 F 732-302-0799 8mssales@csfcorp.com www.8msweb.com Page 1 8MS Overview Page 1 Is There An Easier Way To Manage My Toll Free Provisioning? Modern Responsible Organizations (Resp Orgs) access SMS/800 to reserve toll-free numbers for their customers and to set up

More information