Environmental Services Business Case Development. Presentation to CHICA Saskatchewan Mark Heller

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Environmental Services Business Case Development. Presentation to CHICA Saskatchewan Mark Heller"

Transcription

1 Environmental Services Business Case Development Presentation to CHICA Saskatchewan Mark Heller September 20 th, 2013

2 My Background Sector Experience 25 years of healthcare experience Led environmental hygiene programs in over 570 healthcare facilities Trained with 100 s of operations managers Coast to coast and multi-national experience Career Executive leader of North America s largest (in-house) environmental services portfolio National leader of Canada s largest private sector (contracted) environmental services provider North American healthcare leader for a leading hygiene supply logistics leader Today, I consult with leading private and public operators in the areas of environmental hygiene and service operations Mark Heller, MBA Project Lead, Environmental Services 3sHealth (Share Services Saskatchewan) Memberships Association for Professionals in Infection Control and Epidemiology (APIC) 10 years Association for the Healthcare Environment (AHE) Healthcare Financial Management Association (HFMA) Community and Hospital Infection Control Association (CHICA) Canada The Society for Healthcare Epidemiology of America (SHEA) Chair Environmental Hygiene Interest Group, CHICA - Canada 2

3 Understanding 3sHealth

4 Creating 3sHealth Patient First Provides a mandate for Shared Services Shared Services Office (SSO) established by Council of CEOs Joined national group purchasing organization (HealthPRO) Joint purchasing accelerated Two major quality and savings improvement projects were started: Provincial Linen Services Project Gateway Online (Improved HR processes) 2012: SAHO Inc. Collective Bargaining and Labour Relations 3sHealth: Health Shared Services Saskatchewan Shared Service Office, Payroll, Benefits, Procurement 4

5 3sHealth: Health Shared Services Saskatchewan Vision: Province-wide services that better support a high performing, sustainable patient-centered health system. Mission: Health Shared Services Saskatchewan (3sHealth) provides efficient, customer focused, quality province-wide common services to the Saskatchewan Health Sector. Goals: 1. Improving Service Quality 2. Lowering the Cost Curve 3. Creating Enhanced Value to the System 5

6 6 Who are our Customers?

7 3sHealth Strategic Advantage Leverage Economies of Skill and Scale Standardization with Best Practice Focus Leverage Competition where appropriate Stage-gated decision making process Active Participation / Engagement Model Lean Management System expertise Dedicated Change Management Capacity 3sHealth Board 7

8 Millions Health System Savings (by month, projected trajectory to target comparison) $8.3m (see YTD achievements) Target $7m Current Projection Past Projection

9 3sHealth Strategy 2012/ / /14 Build Trust & Confidence Establish Mandate Creating Winning Conditions Defining Opportunities Business Cases & Quick Wins Capturing the Value for Patients and Families (Quality + Savings) Yesterday Today Tomorrow 9

10 10 Engagement

11 11 Telling the Story

12 Establishing Mandate June 13 September 13 October 9 October 31 November 6-7 November 14 November 15 CEOs review potential shared services and a stage gated decision making process CEOs Rate Opportunities Strategic approaches and draft 3 Year Plan presented to CEOs BD&SR Committee briefed on engagement & the draft 3 Year Plan Level 1 Hoshin Kanri & IT/IM license approved CEOs suggest revisions & provide support for 3 Year Plan 3sHealth Board approves 3 Year Plan February CEOs/CFOs/ADM Budget Planning Meeting (Accelerate and Quick Wins) March 1, 2013 Governing Council Meeting approves 3 Year Plan 12

13 Shared Services Business Case Development Phase 1 Supply Chain Services Laboratory Services Phase 2 Pharmacy Services (CEO s requested move to phase 2) Phase 3 Diagnostic Imaging Services (CEO s requested move to phase 1) Environmental Services Capital Projects (CEO s requested move to phase 1) Enterprise Risk Management Transcription Services (CEO s requested add to phase 1) IT/IS Services (Approved in Prov. Hoshin Kanri) Facility Services * * Facility Services = Facilities Maintenance and Engineering; Biomedical Equipment Maintenance; Real Estate; Protective Services and Parking Internal Audit Food Services Business Intelligence Services 13 Blue boxes approved by 3sHealth Board on November 15, 2012

14 Timeline June 1/13 Jan 1/14 June. 31/14 Sep 30/15 6 months 6 months 18 months Business Case Development Transformation Implement Improvement Projects DECISION: Go / No Go Capturing Value 14

15 Business Case Development Phasing April May June July Aug Sept Oct Nov Dec Jan Feb Mar Laboratory Services Diagnostic Imaging Supply Chain Environmental Services Transcription Services IT/IM Capital ERM 15

16 Building a Business Case Defining the Opportunity and Creating Winning Conditions Vision or Future State Business Case Detail Recommendation and Approvals Best Practice Future State Quick wins Data collection and validation Develop Options Analysis and Review Implementation plans to create winning conditions CEOs 3sHealth Governing Council Ministry of Health 16

17 Building a Business Case Business Case Detail Options Development VP - Operations - Finance - Human Resources - Communications Patient Advisors, Others Data collection and validation Detailed Financial, Labour Relations, and Operating analysis (according to Business Case Template) Transition Plan, Business Continuity Plan, Stakeholder Analysis, Risks and Sensitivities, Iterative process looking for system leaders to participate 17

18 The Value Proposition of Environmental Services

19 Saves Lives! Environmental Services made in Saskatchewan solution! We clean and disinfect surfaces to break the chain of infection and reduce opportunities for cross contamination! We are on the frontline of patient care; our employees clean without disrupting medical treatment and clinical care! We create an environment that is ready for care; the right service, at the right time! We perform our cleaning in a safe manner, protecting the health our employees, patients and visitors! 19 copyright 2013 Mark Heller Consulting Inc.

20 Define the Patient Experience! Environmental Services made in Saskatchewan solution! We spend more time with the patient and visitors than almost any other employee; our employees interact directly with patients in a private & personal way! We create an environment that instills trust and confidence; our services set the first impression of patient satisfaction! We know more about the day-to-day activities on the patient care unit than almost any other employee! We set the tone of morale for the facility; our services impact the attitudes and behaviors of every member of the patient care team! 20 copyright 2013 Mark Heller Consulting Inc.

21 Maintain the trust of Saskatchewan! We are the second largest workforce (after Nursing) in the healthcare system; our staff are highly integrated into the fabric of the local community! We set the first impression of every visitor to our facilities; thereby every Saskatchewan resident! We create the environment for efficient medical and clinical care; our work ensures a sustainable health system! We contribute to a healthy province through sustainable cleaning practices and responsible waste management! We maintain our facilities like they were our home; preserving the most-valued built environment in our community! 21 copyright 2013 Mark Heller Consulting Inc.

22 Environmental Hygiene Program it s a small world that is, until you have to clean it! 210 Facilities Urban, Rural, Remote Locations Acute, Long Term Care, Specialty & Community Health Large, Medium, Small Sizes One Province, One Patient, One Goal! 22 copyright 2013 Mark Heller Consulting Inc.

23 23 The emerging Value Proposition of Environmental Hygiene, represents a paradigm shift for Healthcare and cleaning service providers, and is a potential threat or an opportunity the outcome is up to you!

24 The Environmental Services Project Visioning Day June 19, 2013

25 We defined our collective focus To enhance patient safety through infection prevention and control Increase patient and public confidence through patient satisfaction in facility cleanliness Current State of Environmental Services Improve access to care through better patient flow Savings are an outcome of quality and efficient service 25

26 We articulated our desired attributes of the future state Patient/Residents/Family Experience Observe a clean and tidy facility Interact with employees who are motivated, positive and competent Service that is consistent throughout their stay Receive timely access to care with the right services at the right time Employees Engaged as a component of the patient care team Empowered to stop the line Be provided with the right equipment and supplies to do the job Well trained, certified, and competent 26

27 We articulated our desired attributes of the future state (cont d) Province Wide Consistency Evidence-Based Standard Work Consistent methodology for workload assessment Uniform operating and quality standards, performance metrics, and outcomes Roles, responsibilities, and accountabilities clearly communicated 27

28 28 We defined the opportunities we d like to see in the future state

29 The Environmental Services Project Current State

30 Environmental Services Current State Provincial ES Services Portfolio 72 million sq. ft of facilities cleaned 2,387 employees $ 66 million annual spend 78% hourly labor 8% management 7% cleaning supplies 4% waste management 3% other Predominantly an in-house provided service; outsourced cleaning exists at administrative, ambulatory care and support facilities Leadership is motivated on the need to improve services that add value Consensus on the contribution environmental services can make to support organizational goals of Patient Safety, Access to Care, Confidence/Satisfaction. Operations team are (generally) well equipped with the tools for staff to perform their work While not universally implemented, that are excellent examples of Daily Visual Management (DVM) impacting the performance of ES team and driving positive service outcomes 30

31 Environmental Services - Opportunities Establish a provincial mechanism to measure and report on environmental hygiene performance Standardized audit program will avoid duplication of effort (tools development) Provincial balance dashboard will improve accountability, transparency and (smart) comparisons Align environmental hygiene with clinical outcomes and returns on financial investments Standardized routine cleaning practices of clinical environments (critical and emergency care departments, surgical suites, inpatient units, resident home units) Improve patient safety through infection prevention Address critical gaps in cleaning practice Improve the predictability of resourcing (based on standard work engineering) Improve employee performance and ease of resource sharing 31 Standardized terminal bed cleaning processes and systems Improve patient safety through infection prevention Improve predictability of resourcing (based on clinical volumes) Improve patient throughput through standard work, comparable and measureable performance data

32 Environmental Services - Opportunities Standardized routine cleaning practices of non-environments (administrative, public, support and ancillary spaces) Improve patient confidence and community satisfaction Improve workplace safety and employee morale Improve the predictability of resourcing (based on standard work engineering) Improve employee performance and ease of resource sharing Standardize employee recruitment, on-boarding and training process Improve the ability to source and develop high caliber applicants Reduce employee (new hire) turnover Increase quality and productive of new hires Improve efficiency of the onboarding process Avoid duplication of effort (tools development) Standardize waste management practices across the province Improve health sector performance as a leader in sustainable practices at the community and provincial level Reduce organizational risk from incidents of improper waste handing and disposal Improve cost efficiency by leveraging provincial waste volumes to drive new opportunities (and markets) for recycling 32

33 Opportunities for Provincial Standard Work - Enhance safety through infection prevention & control - Improve access through better patient flow - Increase patient and public confidence - Savings through quality and efficiency 1.0 Protocol quality standards 2.0 Products & Equipment 3.0 People (staffing) 4.0 Processes (Daily Work) 5.0 Performance Reporting and Improvement Rural + Urban + Acute Care + Long Term Care Pilots = Provincial Standard Work = Sustain = Replicate = Automate 33 Standard Exists Research/Replication is Next Step Standard Can Be Finalized without RPIW RPIW Needed to Develop Standard Work

34 Environmental Services - Successes Broad and enthusiastic engagement at the ES visioning day Provincial consensus on the business-case evaluation frameworks for Quality, Risk and Economics Visit of representational facilities from every RHA and SCA Patient representation and input into the process Regular engagement of provincial Lead and Operations committees; all RHAs are represented on both bodies IPC participation in the process The population of a provincial statistical profile and database, representing 92% of healthcare facilities. 34

35 Questions? Thank You!

Stakeholders discuss the future of environmental services for health care

Stakeholders discuss the future of environmental services for health care Backgrounder report card Fall 2013 Stakeholders discuss the future of environmental services for health care Members of the operations team consider the data presentations. The Lead and Operations Team

More information

Health Shared Services Saskatchewan. Presentation to Saskatchewan School Board Association

Health Shared Services Saskatchewan. Presentation to Saskatchewan School Board Association Health Shared Services Saskatchewan Presentation to Saskatchewan School Board Association Date: April 11, 2014 2 Saskatchewan Healthcare Landscape Provincial Strategic Intent Better Health Better Care

More information

By transforming how transcription services are delivered, patient care will be enhanced by:

By transforming how transcription services are delivered, patient care will be enhanced by: The business case for transcription services in Saskatchewan The Ministry of Health and 3sHealth, together with provincial healthcare leaders, are examining strategies to reduce medical service wait times,

More information

Better Health. Better Care Better Teams Better Value

Better Health. Better Care Better Teams Better Value SUNRISE HEALTH REGION STRATEGIC PLAN Better Health Better Care Better Teams Better Value FIVE-YEAR PLAN 2012-2017 Date: May 30, 2012 Page 2 of 15 SUNRISE HEALTH REGION Message from the Board Chair and

More information

EMR and ehr Together for patients and providers. ehealth Conference October 3-4, 2014

EMR and ehr Together for patients and providers. ehealth Conference October 3-4, 2014 EMR and ehr Together for patients and providers ehealth Conference October 3-4, 2014 DISCLOSURES: Commercial Interests NONE Susan Antosh is CEO of ehealth Saskatchewan Vision: Empowering Patients, Enabling

More information

Purchased Services Areas of Opportunity:

Purchased Services Areas of Opportunity: Purchased Services Areas of Opportunity: How Texas Children's Hospital Achieved Significant Cost Savings For Its Contract Staffing Purchased Services Presented by Edward M. Lewis, C.P.M., CMRP Supply Chain

More information

Health PEI Business Plan: April 1, 2010-March 31, 2011

Health PEI Business Plan: April 1, 2010-March 31, 2011 ONE ISLAND FUTURE ONE ISLAND HEALTH SYSTEM Business Plan: April 1, 2010-March 31, 2011 Published by: Health PEI PO Box 2000 Charlottetown PEI Canada, C1A 7N8 September 2010 Cover: Strategic Marketing and

More information

2014-15 Five Hills Health Region Strategic Plan

2014-15 Five Hills Health Region Strategic Plan 2014-15 Five Hills Health Region Strategic Plan Better Health Better Care Better Teams Better Value Introduction We are pleased to present the Five Hills Health Region s Strategic Plan for the 2014-145

More information

Using the Balanced Scorecard to Manage Lab Performance

Using the Balanced Scorecard to Manage Lab Performance Using the Balanced Scorecard to Manage Lab Performance Andrew Bridgeman, MBA DISCLOSURE Relevant Financial Relationship(s) None Off Label Usage None 1 Today s Discussion The Balanced Scorecard What it

More information

Stacy McLaughlin, RN, MSN. Director of Quality & Performance Improvement

Stacy McLaughlin, RN, MSN. Director of Quality & Performance Improvement Stacy McLaughlin, RN, MSN Director of Quality & Performance Improvement 25-bed CAH 21 beds: acute / observation / swingbed 4 bed ICU ED volumes: 14,400 encounters/year 5 Clinics: Rural Health / Primary

More information

Presentation Objectives

Presentation Objectives Get On-Board with New Employee On-Boarding Aaron Austin, MBA VP of Administration & Chief Human Resources Officer, Saint Joseph Regional Medical Center (South Bend, IN) Jennifer Straw Director of Compensation

More information

Business Continuity in Healthcare

Business Continuity in Healthcare Business Continuity in Healthcare Cynthia Simeone, CBCP, PMP Director Business Resilience Catholic Health Initiatives Scott Ream President Virtual Corporation 1 Session Speakers Cynthia Simeone, CBCP,

More information

CENTRAL ONTARIO HEALTHCARE PROCUREMENT ALLIANCE QUESTIONS AND ANSWERS

CENTRAL ONTARIO HEALTHCARE PROCUREMENT ALLIANCE QUESTIONS AND ANSWERS CENTRAL ONTARIO HEALTHCARE PROCUREMENT ALLIANCE QUESTIONS AND ANSWERS 1. How will compliance with the new purchasing programs be managed? What programs will be instituted to gain compliance from clinical

More information

Vd.11ETS. Supervisor Guide to Onboarding Veterans and Military Service Members. U.S. Department ofveterans Affairs YOUR GATEWAY TO VA CAREERS

Vd.11ETS. Supervisor Guide to Onboarding Veterans and Military Service Members. U.S. Department ofveterans Affairs YOUR GATEWAY TO VA CAREERS Vd.11ETS YOUR GATEWAY TO VA CAREERS Supervisor Guide to Onboarding Veterans and Military Service Members I U.S. Department ofveterans Affairs Message from the Veteran Employment Services Office (VESO)

More information

Leading in a Lean Management System: Implications for Boards and Senior Leaders Maura Davies, FCCHL, President & CEO, Saskatoon Health Region Jim

Leading in a Lean Management System: Implications for Boards and Senior Leaders Maura Davies, FCCHL, President & CEO, Saskatoon Health Region Jim Leading in a Lean Management System: Implications for Boards and Senior Leaders Maura Davies, FCCHL, President & CEO, Saskatoon Health Region Jim Rhode, Chair, Saskatoon Regional Health Authority National

More information

Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace

Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace Donna King, BSN, MBA, RN, NE-BC, FACHE Vice President, Clinical Operations/Chief Nurse Executive Overview... About Advocate Health

More information

Building a Cathedral Managing Complexity in Mega Projects

Building a Cathedral Managing Complexity in Mega Projects Building a Cathedral Managing Complexity in Mega Projects easydaysnight.com/page_1233589968609.html Mike Ryal, PMP Edited version of RSC02 session presented by Laura Aziz, PhD, PMP Introduction Mega Project

More information

Evaluating Your Hospitalist Program: Key Questions and Considerations

Evaluating Your Hospitalist Program: Key Questions and Considerations Evaluating Your Hospitalist Program: Key Questions and Considerations Evaluating Your Hospitalist Program: Key Questions and Considerations By Vinnie Sharma, MBA, MPH Manager, Physician Advisory Services

More information

Ministry of Health and Health System. Plan for 2015-16. saskatchewan.ca

Ministry of Health and Health System. Plan for 2015-16. saskatchewan.ca Ministry of Health and Health System Plan for 2015-16 saskatchewan.ca Statement from the Ministers We are pleased to present the Ministry of Health s 2015-16 Plan. Saskatchewan s health care system is

More information

Sooner, Safer, Smarter: Transforming Surgical Care in Saskatchewan. Taming of the Queue Ottawa March 21, 2013

Sooner, Safer, Smarter: Transforming Surgical Care in Saskatchewan. Taming of the Queue Ottawa March 21, 2013 Sooner, Safer, Smarter: Transforming Surgical Care in Saskatchewan Taming of the Queue Ottawa March 21, 2013 About the Saskatchewan Surgical Initiative Four-year timeframe: April 1, 2010 to March 31, 2014

More information

Physician-Led Emergency Department Optimization Dashboard

Physician-Led Emergency Department Optimization Dashboard Physician-Led Emergency Department Optimization Dashboard Enhancing Efficiencies in the ED and Beyond ehealth 2015: Making Connections June 1, 2015 Dr. Tony Meriano, Chief Medical Information Officer TransForm

More information

Introduction. More time to run their business, Less HR cost to reinvest back to their organization and

Introduction. More time to run their business, Less HR cost to reinvest back to their organization and Introduction The Barbelo Group is a one stop Human Resources Outsourcing, Staffing and Consulting firm. It is the only outsource and consulting HR organization in the industry to apply Six Sigma methodologies

More information

Revolutionising the health supply chain. Megan Main Chief Executive Health Purchasing Victoria

Revolutionising the health supply chain. Megan Main Chief Executive Health Purchasing Victoria Revolutionising the health supply chain Megan Main Chief Executive Health Purchasing Victoria A revolution? 2 Health Purchasing Victoria Working with Victoria s health sector to achieve best-value supply

More information

Hoshin Kanri in Saskatchewan, Canada Bonnie Brossart, Jim Rhode and Suann Laurent

Hoshin Kanri in Saskatchewan, Canada Bonnie Brossart, Jim Rhode and Suann Laurent Hoshin Kanri in Saskatchewan, Canada Bonnie Brossart, Jim Rhode and Suann Laurent IHI National Forum Session C14 December 11, 2012 1:30 pm 2:45 pm These presenters have nothing to disclose Session Objectives

More information

Culture Change. 5 Big Mistakes Healthcare Organizations Make

Culture Change. 5 Big Mistakes Healthcare Organizations Make Culture Change 5 Big Mistakes Healthcare Organizations Make Agenda 1. Trends in Healthcare 2. The 5 Big Mistakes We Make 3. Components of Culture Change 4. Quiz Results Who We Are: Lynn Godat Corporate

More information

Shared Services Saskatchewan Health

Shared Services Saskatchewan Health Shared Services Saskatchewan Health Taking Care of Business June 4 2012 Project Goal Identify and leverage opportunities to drive business process improvement for key back office functions, including:

More information

Reducing healthcare associated infections: An organisational perspective A summary of best practice

Reducing healthcare associated infections: An organisational perspective A summary of best practice Reducing healthcare associated infections: An organisational perspective A summary of best practice Introduction Sustainable reductions in healthcare associated infections (HCAIs) require the proactive

More information

Provincial Health Human Resources S T R AT E G I C P L A N 2 0 0 8-2 0 1 1

Provincial Health Human Resources S T R AT E G I C P L A N 2 0 0 8-2 0 1 1 Provincial Health Human Resources S T R AT E G I C P L A N 2 0 0 8-2 0 1 1 Provincial Health Human Resources S T R AT E G I C P L A N 2 0 0 8-2 0 1 1 This strategy sets out the direction that the Ontario

More information

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014 Human Resources Service Delivery Initiative Findings and Recommendations Campus Update November 2014 Context for the Initiative HR activities touch virtually everyone on the campus and present an area

More information

HOSPIRA (HSP US) HISTORICAL COMMON STOCK PRICE INFORMATION

HOSPIRA (HSP US) HISTORICAL COMMON STOCK PRICE INFORMATION 30-Apr-2004 28.35 29.00 28.20 28.46 28.55 03-May-2004 28.50 28.70 26.80 27.04 27.21 04-May-2004 26.90 26.99 26.00 26.00 26.38 05-May-2004 26.05 26.69 26.00 26.35 26.34 06-May-2004 26.31 26.35 26.05 26.26

More information

Patient Flow and Care Transitions Strategy 2013-2018. Updated September 2014

Patient Flow and Care Transitions Strategy 2013-2018. Updated September 2014 Patient Flow and Care Transitions Strategy 2013-2018 Updated Introduction Island Health s Patient Flow and Care Transitions 2013-2018 Strategy builds on the existing work within the organization to address

More information

Tim Lenartowych, RN, BScN, LLM Director of Nursing & Health Policy RNAO

Tim Lenartowych, RN, BScN, LLM Director of Nursing & Health Policy RNAO Tim Lenartowych, RN, BScN, LLM Director of Nursing & Health Policy RNAO Outline This presentation provides a high-level overview of: Why the task force was initiated Membership Mandate Work Plan Next steps

More information

The Plan Category. Middle East Academy For Training & Consulting. Training Plan 2016. Public Relations. Leadership and Management. Sales and Marketing

The Plan Category. Middle East Academy For Training & Consulting. Training Plan 2016. Public Relations. Leadership and Management. Sales and Marketing Middle East Academy For Training & Consulting ل د للتدريب واإلستشارات Training Plan 2016 The plan contains about Eighteen specialty specialty contain all the programs listed. Each program contains three

More information

MedIT Strategic Plan. Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions.

MedIT Strategic Plan. Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions. MedIT Strategic Plan 2010 2013 Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions. The UBC Faculty of Medicine and MedIT work

More information

Analytic-Driven Quality Keys Success in Risk-Based Contracts. Ross Gustafson, Vice President Allina Performance Resources, Health Catalyst

Analytic-Driven Quality Keys Success in Risk-Based Contracts. Ross Gustafson, Vice President Allina Performance Resources, Health Catalyst Analytic-Driven Quality Keys Success in Risk-Based Contracts March 2 nd, 2016 Ross Gustafson, Vice President Allina Performance Resources, Health Catalyst Brian Rice, Vice President Network/ACO Integration,

More information

Public Service Commission. Plan for 2015-16. saskatchewan.ca

Public Service Commission. Plan for 2015-16. saskatchewan.ca Public Service Commission Plan for 2015-16 saskatchewan.ca Statement from the Minister I am pleased to present the Public Service Commission s (PSC) Plan for the 2015-16 fiscal year. This Plan aligns

More information

LOCAL GOVERNMENT NEW ZEALAND TECHNICAL ASSISTANCE FACILITY

LOCAL GOVERNMENT NEW ZEALAND TECHNICAL ASSISTANCE FACILITY PacificTA LOCAL GOVERNMENT NEW ZEALAND TECHNICAL ASSISTANCE FACILITY COOK ISLANDS MINISTRY OF INFRASTRUCTURE AND PLANNING NOVEMBER 2013 This report has been prepared for the Ministry of Infrastructure

More information

Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients

Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients Editor s Note: In Introduction of a Dedicated Admissions Nurse to Improve Access to Care for Surgical Patients

More information

Integrated Quality and Safety Framework

Integrated Quality and Safety Framework Integrated Quality and Safety Framework Updated: Dec 2015 Developed by: Patient Experience and Quality Improvement Department Page 2 of 12 Contents Introduction 4 Background 4 Glossary of Key Terms 4 Purpose

More information

INTEGRATED PROJECT MANAGEMENT (IPM) DOCUMENT SECTION 1

INTEGRATED PROJECT MANAGEMENT (IPM) DOCUMENT SECTION 1 PMO QA/Approval: September 11, 2015 Project Title/Subject: INTEGRATED PROJECT MANAGEMENT (IPM) DOCUMENT SECTION 1 Back Office Collaboration and Integration Project GENERAL INFORMATION [this section completed

More information

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897

Lead Provider Framework Draft Scope. NHS England / 13/12/13 Gateway Ref: 00897 Lead Provider Framework Draft Scope NHS England / 13/12/13 Gateway Ref: 00897 1 Introduction The commissioning support lead provider framework is being developed in response to requests from CCGs for a

More information

Corporate Patient Flow Performance

Corporate Patient Flow Performance Corporate Patient Flow Performance In Corporate Patient Flow Performance St. Michael s Hospital (SMH) describes the impact of an internal change management and performance office catalyzing improvements

More information

Strategic Plan

Strategic Plan South East CCAC Strategic Plan 2011 2014 www.se.ccac-ont.ca Message from the South East CCAC CEO and Board Chair The South East Community Care Access Centre (South East CCAC) has undergone significant

More information

Ministry of Health. Plan for saskatchewan.ca

Ministry of Health. Plan for saskatchewan.ca Ministry of Health Plan for 2016-17 saskatchewan.ca Table of Contents Statement from the Ministers... 1 Response to Government Direction... 2 Operational Plan... 3 Highlights...10 Financial Summary...11

More information

Provide Appropriate Care: Ensure the right care is provided to the right patient with the right resource at the right time.

Provide Appropriate Care: Ensure the right care is provided to the right patient with the right resource at the right time. 2 STRATEGIC PLAN 2015-2018 Who We Are BC Emergency Health Services (BCEHS) is responsible for the delivery, coordination and governance of out-ofhospital emergency health services and inter-facility patient

More information

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015 Office of the Auditor General AUDIT OF IT GOVERNANCE Tabled at Audit Committee March 12, 2015 This page has intentionally been left blank Table of Contents Executive Summary... 1 Introduction... 1 Background...

More information

MRI Process Improvement

MRI Process Improvement The Ontario Provincial MRI Process Improvement Project Phase 3: Sustaining Continuous Improvement and Accountability for Better Access to Medical Imaging By: The Joint Department of Medical Imaging Toronto,

More information

Nursing Informatics Competencies:

Nursing Informatics Competencies: Nursing Informatics Competencies: Weaving Computer & Information Literacy Skills into Organizational Support Structures & Processes Ruth Schleyer MSN, RN-BC, CPHIMS Colleen Burch RN MSN July 2007 Objectives

More information

Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012

Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Title of Report: Status: Board Sponsor: Author: Appendices HR Quarterly Report For information Lynn Vaughan, Director of Human Resources

More information

2013-14 Five Hills Health Region Strategic Plan

2013-14 Five Hills Health Region Strategic Plan 2013-14 Five Hills Health Region Strategic Plan Better Health Better Care Better Teams Better Value We are pleased to present the Five Hills Health Region s Strategic Plan for the 2013-14 fiscal year.

More information

An Introduction to the. Society Program Portfolio Management Process

An Introduction to the. Society Program Portfolio Management Process An Introduction to the Society Program Portfolio Management Process Presentation Topics What is Society Program Portfolio Management or SPPM? What is the Goal of SPPM? Who Oversees SPPM? Who Participates

More information

Median and Average Sales Prices of New Homes Sold in United States

Median and Average Sales Prices of New Homes Sold in United States Jan 1963 $17,200 (NA) Feb 1963 $17,700 (NA) Mar 1963 $18,200 (NA) Apr 1963 $18,200 (NA) May 1963 $17,500 (NA) Jun 1963 $18,000 (NA) Jul 1963 $18,400 (NA) Aug 1963 $17,800 (NA) Sep 1963 $17,900 (NA) Oct

More information

West Gippsland Healthcare Group. Position Description Emergency Department

West Gippsland Healthcare Group. Position Description Emergency Department West Gippsland Healthcare Group Position Description Emergency Department Position Title: Registered Nurse Grade 2 Hours of Work: Reporting Relationship: Enterprise Agreement: Division: Classification:

More information

First Nations Health Authority Chief Executive Officer Update

First Nations Health Authority Chief Executive Officer Update First Nations Health Authority Chief Executive Officer Update Where we have come from www.fnha.ca www.fnha.ca Tripartite Success Factors for Transfer 1. Ensuring no disruption and minimal adjustment required

More information

Nursing Strategic Plan. Fiscal Year 2015. Shaping the Future of UCLA Nursing at Ronald Reagan UCLA Medical Center

Nursing Strategic Plan. Fiscal Year 2015. Shaping the Future of UCLA Nursing at Ronald Reagan UCLA Medical Center Nursing Strategic Plan Fiscal Year 2015 Shaping the Future of UCLA Nursing at Ronald Reagan UCLA Medical Center The strategic plan of the Ronald Reagan UCLA Medical Center Department of Nursing aligns

More information

Performance Dashboard Appendix 1 Trust Board - 19th June 2012

Performance Dashboard Appendix 1 Trust Board - 19th June 2012 Performance Dashboard Appendix 1 Trust Board - 19th June 2012 Code Integrated Performance Measure Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Criteria for Traffic

More information

2015 ASHP STRATEGIC PLAN

2015 ASHP STRATEGIC PLAN 2015 ASHP STRATEGIC PLAN ASHP Vision ASHP s vision is that medication use will be optimal, safe, and effective for all people all of the time. ASHP Mission The mission of pharmacists is to help people

More information

Shaping our Physician Workforce

Shaping our Physician Workforce Shaping our Physician Workforce Our Vision Every Nova Scotian should have access to a family doctor and other primary care providers. When Nova Scotians need to see a specialist, they should get the best

More information

Contact us to find the program that s right for you: Phone: 780-492-5832 // executiveeducation@ualberta.ca

Contact us to find the program that s right for you: Phone: 780-492-5832 // executiveeducation@ualberta.ca September 2014- August EXECUTIVE EDUCATION PROGRAM CALENDAR START HERE Executive Education Program Calendar Executive Education s 2014- professional development programs are listed within this guide. Select

More information

A Roadmap for Modernizing the Health Care Revenue Cycle

A Roadmap for Modernizing the Health Care Revenue Cycle A Roadmap for Modernizing the Health Care Revenue Cycle 1 March 2016 Timothy Panks Senior VP, Finance and Revenue Management Douglas Hires Senior VP, Strategic Client Relationships Conflict of Interest

More information

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to:

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to: NEW YORK STATE-WIDE PAYROLL CONFERENCE Presented to: Felicia Cheek, Practice Leader Global Time to Pay Advisory 15 September 2014 Statement of Confidentiality and Usage Restrictions This document contains

More information

JAMS HR Solutions. HR Outsourcing Service Provider in UAE. ISO 9001 : 2008 Certified Firm

JAMS HR Solutions. HR Outsourcing Service Provider in UAE. ISO 9001 : 2008 Certified Firm JAMS HR Solutions HR Outsourcing Service Provider in UAE ISO 9001 : 2008 Certified Firm Profile JAMS HR Solutions JAMS HR Solutions is one of the leading HR Service provider company in UAE. Established

More information

Appendix 1. Tiered Care

Appendix 1. Tiered Care Appendix 1 Tiered Care A tiered system provides a way of thinking of the range of services across mental health and addictions and related services. The intention is that a person/family could access services

More information

Course Riyadh Jeddah Al Ahsa

Course Riyadh Jeddah Al Ahsa # Course Riyadh Jeddah Al Ahsa Date Month Date Month Date Month 1 Certified Patient Safety Officer 22 to25 Mar 2 Certified in Healthcare Financial Management 12 to 15 Apr 3 Certified Professional in Human

More information

Creating Tomorrow s Public Service. May, 2009. A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service

Creating Tomorrow s Public Service. May, 2009. A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service Creating Tomorrow s Public Service May, 2009 A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service 1 The Role of Public Service Employees As professionals,

More information

Certified Human Resources Professional Competency Framework

Certified Human Resources Professional Competency Framework Certified Human Resources Professional Competency Framework Table of Contents About the CHRP 3 Application of the Competency Framework 3 Path to Obtain the CHRP 4 Maintaining the CHRP 4 Overview of the

More information

Our Journey to the MAP Award. Thursday, March 19, 2015

Our Journey to the MAP Award. Thursday, March 19, 2015 Our Journey to the MAP Award Thursday, March 19, 2015 Mission As a Catholic Healthcare Ministry, we provide comprehensive and compassionate care that improves the health of the people we serve. Snapshot

More information

Professional Practice Model Boards. Kelly Hancock, MSN, RN, NE-BC, Executive CNO, CCHS and Chief Nursing Officer, Cleveland Clinic YORN ID: 507

Professional Practice Model Boards. Kelly Hancock, MSN, RN, NE-BC, Executive CNO, CCHS and Chief Nursing Officer, Cleveland Clinic YORN ID: 507 Professional Practice Model Boards Kelly Hancock, MSN, RN, NE-BC, Executive CNO, CCHS and Chief Nursing Officer, Cleveland Clinic YORN ID: 507 Professional Practice Model Boards Patient Experience Summit

More information

Enterprise Risk Management VCU Process

Enterprise Risk Management VCU Process VCU Process What is Enterprise Risk Management? An organization-wide systematic approach to identify and tactically manage risk. A best practice to prioritize risk and implement processes to monitor risk.

More information

Nurses at the Forefront: Care Delivery and Transformation through Health IT

Nurses at the Forefront: Care Delivery and Transformation through Health IT Nurses at the Forefront: Care Delivery and Transformation through Health IT Ann OBrien RN MSN CPHIMS National Senior Director of Clinical Informatics Kaiser Permanente Robert Wood Johnson Executive Nurse

More information

Comprehensive Cost and Margin Improvement

Comprehensive Cost and Margin Improvement Comprehensive Cost and Margin Identify your organization s most challenging areas and find the biggest opportunities for savings and process improvement. From labor resource and compensation optimization

More information

Test Content Outline Effective Date: January 12, 2016. Nurse Executive Board Certification Examination

Test Content Outline Effective Date: January 12, 2016. Nurse Executive Board Certification Examination Board Certification Examination There are 175 questions on this examination. Of these, 150 are scored questions and 25 are pretest questions that are not scored. Pretest questions are used to determine

More information

Ten Overlooked Opportunities For Significant Performance Improvement and Cost Savings

Ten Overlooked Opportunities For Significant Performance Improvement and Cost Savings Ten Overlooked Opportunities For Significant Performance Improvement and Cost Savings Ten Overlooked Opportunities For Significant Performance Improvement and Cost Savings Huron Healthcare s Performance

More information

Anatomy of an Enterprise Software Delivery Project

Anatomy of an Enterprise Software Delivery Project Chapter 2 Anatomy of an Enterprise Software Delivery Project Chapter Summary I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific

More information

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST Appendix A PERFORMANCE MANAGEMENT FRAMEWORK Corporate Performance Document PATIENT EXPERIENCE CSF 1: Measure and exceed patient expectations, improving the

More information

Strategic Plan 2014 2018

Strategic Plan 2014 2018 DEPARTMENT OF HEALTH Strategic Plan 2014 2018 We focus on improving internal systems and processes in the Vermont Department of Health s Strategic Plan. By successfully implementing the Plan s objectives,

More information

The New Complex Patient. of Diabetes Clinical Programming

The New Complex Patient. of Diabetes Clinical Programming The New Complex Patient as Seen Through the Lens of Diabetes Clinical Programming 1 Valerie Garrett, M.D. Medical Director, Diabetes Center at Mission Health System Nov 6, 2014 Diabetes Health Burden High

More information

THE UNIVERSITY OF BOLTON

THE UNIVERSITY OF BOLTON JANUARY Jan 1 6.44 8.24 12.23 2.17 4.06 5.46 Jan 2 6.44 8.24 12.24 2.20 4.07 5.47 Jan 3 6.44 8.24 12.24 2.21 4.08 5.48 Jan 4 6.44 8.24 12.25 2.22 4.09 5.49 Jan 5 6.43 8.23 12.25 2.24 4.10 5.50 Jan 6 6.43

More information

RQHR Multi-Year Strategic Plan. March 26, 2014

RQHR Multi-Year Strategic Plan. March 26, 2014 RQHR Multi-Year Strategic Plan March 26, 2014 Objectives Review status of strategic planning/hoshin Kanri Present RQHR Multi-year Strategic Plan for Board adoption Why we are here Our Purpose Status of

More information

Saskatchewan Provincial Health Information

Saskatchewan Provincial Health Information Saskatchewan Provincial Health Information Skilled, dedicated people are at the heart of the health system, and Saskatchewan Health has targeted improvements in training, workplace safety, ad other human

More information

Provincial Forum on Adverse Health Event Management

Provincial Forum on Adverse Health Event Management Provincial Forum on Adverse Health Event Management Using Information Systems for the Management of Adverse Events WORKSHOP 1 Salon B May 26, 2008 WORKSHOP 1 Salon B Using Information Systems for the Management

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information

CedarCrestone 2013 2014 HR Systems Survey Highlights. In Denver!

CedarCrestone 2013 2014 HR Systems Survey Highlights. In Denver! CedarCrestone 2013 2014 HR Systems Survey Highlights HR Technologies, Deployment Choices, and Metrics 16 th Annual Edition In Denver! Lexy Martin Vice President, Research and Analytics CedarCrestone alexia.martin@cedarcrestone.com

More information

Branch Human Resources

Branch Human Resources Introduction The Human Resources Branch provides strategies, programs, services and consultation to attract and retain a diverse, engaged, innovative and skilled workforce to build a great city. Recruitment

More information

Performance Measurement: Accelerating Health System Transformation in Saskatchewan?

Performance Measurement: Accelerating Health System Transformation in Saskatchewan? Performance Measurement: Accelerating Health System Transformation in Saskatchewan? Sharon Bishop PhD Candidate Johnson-Shoyama Graduate School of Public Policy University of Regina, Saskatchewan 1 Strategic

More information

Services Provided. PO Box 5057 Amman 11953, Jordan Telefax: + 962 6 585 12 19 info@shareek-hr.com www.shareek-hr.com

Services Provided. PO Box 5057 Amman 11953, Jordan Telefax: + 962 6 585 12 19 info@shareek-hr.com www.shareek-hr.com At a time when service-oriented businesses are fast outnumbering all other types of businesses, more and more organisations are citing human resources as their number one asset. Having said that, it only

More information

Context. An aging population and workforce as the first wave of baby boomers turn 65 in 2011.

Context. An aging population and workforce as the first wave of baby boomers turn 65 in 2011. OHA Provincial Health Human Resources Work Plan 2011-2013 Context The OHA Provincial Health Human Resources Work Plan 2011-2013 sets out the direction that the Ontario Hospital Association (OHA) will take

More information

Oregon Healthcare Lean Community of Practice. September 12, 2014

Oregon Healthcare Lean Community of Practice. September 12, 2014 Oregon Healthcare Lean Community of Practice September 12, 2014 WELCOME Norm Gruber, CEO Why the Decision to Adopt Lean The changing healthcare environment Need for culture change Involvement of our Board

More information

of all hourly workers leave new jobs within the first 4 months of employment. of external senior hires fail within the first 18 months.

of all hourly workers leave new jobs within the first 4 months of employment. of external senior hires fail within the first 18 months. OnBoard Overview At KPMG, we ve created an employee onboarding solution developed directly out of the expertise we bring to clients every day. KPMG OnBoard offers a new perspective on an age-old problem:

More information

Release of the Draft Cybersecurity Procurement Language for Energy Delivery Systems

Release of the Draft Cybersecurity Procurement Language for Energy Delivery Systems Release of the Draft Cybersecurity Procurement Language for Energy Delivery Systems Energy Sector Control Systems Working Group Supporting the Electricity Sector Coordinating Council, Oil & Natural Gas

More information

Helping Midsize Businesses Grow Through HR Technology

Helping Midsize Businesses Grow Through HR Technology Helping Midsize Businesses Grow Through HR Technology As a business grows, the goal of streamlining operations is increasingly important. By maximizing efficiencies across the board, employee by employee,

More information

Improvements Across the Continuum of Care at a National Top 10 Academic Medical Center

Improvements Across the Continuum of Care at a National Top 10 Academic Medical Center Improvements Across the Continuum of Care at a National Top 10 Academic Medical Center A national top 10 academic medical center and leader in healthcare innovation engaged Tefen to improve the efficiency

More information

Ministry of Health. Plan for 2013-14

Ministry of Health. Plan for 2013-14 Ministry of Health Plan for 2013-14 PLan for 2013-14 Statement from the Ministers The Honourable Dustin Duncan Minister of Health The Honourable Randy Weekes Minister Responsible for Rural and Remote Health

More information

07/18/2011. sodexousa.com

07/18/2011. sodexousa.com 07/18/2011 sodexousa.com Overview Sodexo Who We Are Talent Management of Olde Competency Model Going Online Performance Cycle Online Process 2004-2011 Benefits Realized Succession Planning Data 2009 Decision

More information

World Class Service Customer Engagement Journey. Courtney Stevens, Manager, Customer Engagement

World Class Service Customer Engagement Journey. Courtney Stevens, Manager, Customer Engagement World Class Service Customer Engagement Journey Courtney Stevens, Manager, Customer Engagement Objectives Assess their current patient satisfaction and customer engagement goals and determine a course

More information

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators www.pwc.com/ca Driving Operational and Financial Improvements using Balanced Scorecards and Key Mining Minds Introductions Paul Ingram Managing Director, PwC Mining Centre of Excellence, Toronto Business

More information

Strategic & Operational Clinical Networks. Campus Alberta April 24 th, 2012 Tracy Wasylak & Tom Noseworthy

Strategic & Operational Clinical Networks. Campus Alberta April 24 th, 2012 Tracy Wasylak & Tom Noseworthy Strategic & Operational Clinical Networks Campus Alberta April 24 th, 2012 Tracy Wasylak & Tom Noseworthy 1 Non-sustainable healthcare cost increases in Canada: Alberta is above average 23.4M people 34.2

More information

MATERIALS AND SUPPLIES INVENTORY

MATERIALS AND SUPPLIES INVENTORY Filed: September, 00 EB-00-00 Schedule Page of.0 STRATEGY MATERIALS AND SUPPLIES INVENTORY Hydro One Transmission maintains and optimizes materials and supplies inventory in support of our reliability,

More information

strategic workforce planning: building blocks to success

strategic workforce planning: building blocks to success strategic workforce planning: building blocks to success Foreword by Tom Kaminsky The ability to attract and retain people with valuable skills that meet business objectives is vital for companies seeking

More information

A Workplace Safety Strategy for Nova Scotians

A Workplace Safety Strategy for Nova Scotians A Workplace Safety Strategy for Nova Scotians 2013 2017 Together, workers and employers will make Nova Scotia the safest place to work in Canada. A safe Nova Scotia is a productive Nova Scotia Deaths,

More information