1 Introduction to Records Management in SharePoint 2013 Real World tips and tools to build out your SharePoint 2013 Records Management System Noorez March 10 th, 2015
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4 Speaker Bio Noorez Khamis aka Rez Solutions Architect Microsoft MVP About me: blog: Rez s SharePoint Blog Spot - SharePoint Solutions Toyota Canada 13+ years in managing, leading, designing and implementing SharePoint business solutions across a wide variety of verticals Involved in hundreds of projects spanning entire SharePoint spectrum including enterprise scale document and records management systems Active blogger and involved in GTA SharePoint community MBA, MCTS, MCDBA, MCSD, MVP
5 So what s this session about anyways? Provide insight on how you can build a scalable and adaptable Records Management system on the SharePoint 2013 (and Office 365) system Show many of the built in and add-on features that will help ease your SharePoint 2013 Enterprise Records Management deployment Target Audiences: IT Professional SharePoint Administrator SharePoint Architect Information Architect
6 Agenda Talk a little about the history of Records Management and SharePoint SharePoint 2013 Records Management features breakdown Walkthrough of some sample client requirements and help from YOU to choose which features we could use to implement them Demo some sample configurations to meet those requirements
7 First Off. What is a Record? Electronic or physical entity Organizationally important Requires retention for time period When do you need Records Management functionality? Documents retained for legal, business, or regulatory reasons You need to lock records from being edited You need to dispose records when retention is met Pressure to comply with corporate and regulatory policies ediscovery and holding - locating and protecting records related to litigation Provides Governance - Reduces Risk - Helps ensure Compliance
8 In SharePoint 2007.
9 In SharePoint 2010.
10 SharePoint 2010 Introduced. Document IDs Managed Metadata Service (Term Store) Site Collection Auditing Content Organizer Compliance Details Holds and ediscovery Content Type Publishing Hubs Multi-Level Retention Virtual folders and metadata based navigation Scaling Send To... Document Sets More Info: Introduction
11 In SharePoint 2013 Minor Improvements on most of the SharePoint 2010 features plus: Unified ediscovery & Holds Site Policies for Closure and Deletion Site Mailbox To the Cloud. Main focus for Microsoft with 2013 Majority of the new and existing Records Management (and other IM) features have feature parity with Office 365! More Info: -What s-new-and-different- Part-1
12 SharePoint 2013 Records Management
13 So where do we start as a SharePoint Admin? First thing, think Scalability and Performance! In-depth current content inventory of Records (terabytes?) Growth estimates Bottom Line: Invest time in planning the SharePoint Logical Architecture for your Records Center Why? Flexibility, Boundaries & Limitations
14 Boundaries and Limitations More Info: harepoint-2010-vs--sharepoint Boundaries-and-Limits-Comparison
15 How SharePoint 2013 can help with scaling Features to make it easier to scale to massive archives Remote Blob Storage Database query optimizations Internal timer job processing improvements New database indexing strategies, Minimal Download Distributed Cache, Highly scalable search, Request Management Shredded Storage Send deltas to BLOBS in SQL This allows: Tens of millions of records in a single Records Center Hundreds of millions of records in a distributed archive allowing many Record Centers to bind together to act as one logical repository Fast searching
16 In Place Records Overview
17 In Place Records versus Records Centers Records Center In Place Organizing Records Automatically routes to site or library via new content organizer Loosely and flexibly organized Securing Records Full control on who can view, edit & delete Permissions can t change but can restrict editing and deleting Locating Records All in one location Spread across your farm Versioning Records Each version must be explicitly sent Automatically assumes all versions Finding Records without leaving your collaboration site Not automatic, as requires a query but there is the new option of leaving a short-cut to the record Automatic Untidiness with Records vs. non Not a problem, only records here Mix of both here but can create views Records Auditing Enabled Depends on parent site ediscovery Records only Records and non-records Admin Security Records Manager Site Admins Number of Sites Extra Records Center sites to manage Fewer Sites to manage Scalability Reduces size of team sites and can expand Records Center site Greater database and site collection size collections into separate databases Management Separate site or farm needed No additional site needed Storage and Backup Can be stored and backed up in separate databases Same database as other documents Document Sets Allowed Not supported source:
18 The biggest drawbacks of In Place RM All of your Records are mixed in with non Records What if you have a team site that you want to delete but can t because of one declared Record? Backing up Records is very important but using In Place requires backing up non Records as well Less control of Records and Security for your Records Managers There is no easy mechanism to report on all In Place Records across your SharePoint environment
19 But wait. (Shameless Plug) In Place Records Viewer on CodePlex allows you to nicely report on all of your In Place Records source:
20 Managed Metadata Service Centrally managed terms that you can define, and then use as attributes for list items in SharePoint Can be used across lists, libraries, sites, site collections & web applications Dynamic (better than choice field) as only managed in one location rather than each list column needs to be changed
21 How SharePoint 2013 can help with Taxonomy Use Content Type Publishing Hubs Central location (any site collection) where you manage and publish content types Web applications can subscribe to hub and pull down published content types from hub and receive updates on the published content types
22 Allows routing decisions to be centrally organized Users guided to enter appropriate metadata rather than being allowed to dump documents wherever they like Used to route documents to the right folder based on content types and any other metadata that you require Deploy the Content Organizer
23 Turn on Auditing on Site, List or Content Type Customized audit report about individual record, item, column, content type, search or permissions Specify events to audit such as open, edit, check out/in, move, copy, delete & restore Predefined reports in excel format
24 Implement Multi-Level Retention Policies Depending on how your logical architecture is setup, retention policies can be set by content type, library or folder Multiple stages retention policies allow specification of entire document lifecycle as one policy (e.g. review Contracts every year, and delete after 7 years) Ability to create hierarchal folder structures and manage retention at each folder in the hierarchy (or inherit from parent folders)
25 Turn on Document ID s Document ID is a unique identifier for any document Provides static URL or permalink that opens the document associated with the ID, regardless of the location Format can be customized to meet your specific needs
26 Metadata Defaults and Navigation Defaults: Allows ability for automatically filling in Metadata for a user Can be done at site level, list level OR folder level Allows metadata defaults on hidden columns Navigation Allows tree view navigation via metadata
27 Implement Send To on other SharePoint Sites Send to" ECB menu option can be customized to send documents to multiple records management centers, not just one. It can: Move document Copy the document Move it and leave a link to it so it is still accessible from original library Configured in Central Admin General Application settings Configure Send to Connections When sent to is configured to move and use a link, document appears with a short-cut symbol to it and points to the doc id
28 Site Mailboxes Exchange and SharePoint integration Provide 1 view in SharePoint or Outlook One expiration policy for both SharePoint and Exchange Drag s from into document libraries Manage s as records
29 Corporate Data Loss and Protection Data loss huge issue for every company (i.e. Sony) In Office 365/Exchange 2013, DLP (Data Loss Protection) now a core component Inspect flow by using Conditions, Actions and Exceptions
30 DLP - Turn on unified ediscovery and holds ediscovery allows RM s or Lawyers to find and lock down content related to litigation For example, if a company is sued about how they use the word ediscovery, records manager needs to find and process all content that contains the words ediscovery or electronic discovery Works across Exchange, SharePoint and Lync No impact to user In Place holds for SharePoint and Exchange New Discovery Center site template
31 Site Policies Retention policy extended to entire SharePoint sites Site Compliance closure events expiry events Read only events
32 Support for Folders and OneNote Search results Document Set Identification Default documents set CBS & CBQ web parts can query Versioning improvements* Capture full document set as version Search directly in document set Document Set Improvements
33 Sample Records Management Requirements &
34 Sample File Plan & Retention Schedule - Finance Record Code FIN01 Record Type Accounts Payable May contain: Employee Expense Reports Invoices Purchase Orders Receipts Requisitions Vendor and Supplier Invoices Vendor Setup Vouchers for Payments Responsible Department FINANCE AND ACCOUNTING Event Retention Period Official Version N/A Declared Date + 3 (Delete Versions) Declared Date + 5 (Delete Permanently) In Finance Records Center
35 Requirement #1: System support of many records Client has requirement to build out Logical Architecture to support a file plan/retention schedule that has 5 primary categories (i.e. 100 Business Management, 200 Finance & Accounting, 300 Human Resource, 400 Legal & Procurement, 500 Construction) Client would like to use Records Center s to achieve this Each primary category has been estimated to support up to 150 GB of content What are some of the RM aspects you should be considering?
36 Requirement #2: File codes for Finance All Primary and Sub-Categories will need to have unique file codes All documents in the Finance sub-site will need to be prefixed with FIN01 so that they are easy to be found Once sent to the Records Center, these should persist What are some of the RM aspects you should be considering?
37 Requirement #3: IT Records IT doesn t want to send records to the Records Center, they would rather have their Records stay within their site What are some of the RM aspects you should be considering?
38 Requirement #4: Default IT Invoices information When anyone uploads an invoice to the IT Invoices folder, the responsible owner should be changed to Jane Doe What are some of the RM aspects you should be considering?
39 Requirement #5: Payment Vouchers Payment Vouchers are used across the organizations for various departments Whenever they are uploaded to the system, user should be prompted to input currency (globally used field) and amount What are some of the RM aspects you should be considering?
40 Requirement #6: Records Center A payment voucher needs to be sent to the Records Center before being declared a Record System should then move it, declare a record and leave a short cut on the original location What are some of the RM aspects you should be considering?
41 Requirement #7: Currency Folders Once a payment voucher gets to the Records Center, it should be routed to a Payment Vouchers library where it should be placed in a folder that matches the currency There are thousands of Payment Vouchers each month What are some of the RM aspects you should be considering?
42 Requirement #8: IT Records IT would like a Technical Requirements document library where they can declare records directly in Those items that aren t declared a record should be deleted to recycle bin after 3 years and then permanently deleted after another 2 years What are some of the RM aspects you should be considering?
43 Requirement #9: IT Auditing IT would like full auditing turned on within their technical requirements document library What are some of the RM aspects you should be considering?
44 Requirement #10: IT Team Sites Retention IT would like to have sites that are not in use be closed for 1 year and then deleted after another 2 years What are some of the RM aspects you should be considering?
46 In Closing While SharePoint 2013/Office 365 is vastly becoming a big player in Records Management, it takes careful planning and execution to implement a full solution that meets your RM needs Use all or a combination of discussed SharePoint 2013 features Be aware of OOTB limitations: Physical Records, Unique Identifiers, non meta-data based security, No event based retention, No ability to Supersede and Obsolete item, Disposition tracking, File Plan Management, Reporting Metadata and versions Consider 3 rd party add-ons (Collabware, Gimmal, RecordPoint, etc )
47 Session Evaluations Go to Evaluations on the home page of It is important to get your feedback Please fill out evaluations for all the sessions you attend Following the conference, a random drawing from all completed evaluations will be selected The winner will receive a $250 Future Shop gift card, valid online or in store
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