TRAINING SUMMER/FALL 2013 SUMMER/FALL Certificate Programs Adding Greater Value

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1 UMMER/FALL 2013 UMMER/FALL 2016 Certificate Programs Adding Greater Value Employee and Organizational Development (EOD) began offering new certificate programs earlier this year to foster continuous improvement in its employee training and performance improvement services. New format and content combinations have provided enhancements to each program. EOD training certificates have been well received since they were made available, and continuing feedback suggests several areas of value for the employee and UT. EOD certificate programs encompass several courses of similar topical focus that develop knowledge and skills needed to successfully contribute to UT s job duties. By completing the multiple courses required and demonstrating one s application of the material, the employee is awarded a certificate for that specific program. Both in-person and online certificate enhancements for 2016 include renewed combinations of content, along with the demonstration of the content application with a specified deadline. Certificates add value by encouraging multiple course completions, reinforcing specific areas of workplace performance, and demonstrating commitment to skills improvement. Certificates support the HR-128 policy which encourages at least 32 hours of training per year, by giving a specific structure to training completion. Online certificates add value by providing the flexibility of learning from the employee s own workstation, reducing travel time and costs, and enabling immediate application of the learning. This summer is a great time to plan and complete development for the second half of the 2016 performance review period. Remember, EOD certificate programs are only offered for a limited period of time and then are replaced by new learning events and programs. Please consider the valuable benefits of learning associated with a certificate program, and sign up today! Dr. Ron Tredway, PHR, CPLP, HRM-CP Executive Director

2 the basics UMMER/FALL 2016 REGITRATION There are two ways to register for courses: call our office at (865) , or register online at You may also register in person during our regular office hours, which are noted at right. LOCATION OF CLAE Training classes are held in the UT Conference Center Building, 600 Henley treet, Rooms 218 or 238, unless otherwise noted. Computer courses are held in Room 219. To arrive at these locations, you may take the trolley, which runs from 7 a.m. to 6 p.m., or park in the UT Parking garage on the corner of Clinch and Locust treets. If you park in the garage, please bring your ticket with you so that it can be validated. Parking is free unless otherwise noted. CHARGE/CANCELLATION POLICY Charges are sometimes made to cover costs of materials, speakers, facilities, or equipment. All computer courses cost $75, unless otherwise indicated. Fees for computer courses and seminars will be charged directly to the departments through electronic billing. The entire fee will be charged for cancellations made less than five business days before classes and ten business days before conferences and seminars. Departments are welcome to send substitutes. Make-up classes are not allowed. REMINDER We will make every attempt to contact you with reminders one week before classes. However, a reminder is only a courtesy; it is not a confirmation of your registration. Once you register, please consider yourself committed to the class and note our policy for cancellations. If you are unable to attend, please notify us as soon as possible so those on waiting lists may be contacted. University of Tennessee Employee & Organizational Development uite 220, UT Conference Center Building 600 Henley treet Knoxville, TN Phone: (865) Fax: (865) Employee & Organizational Development taff Ron Tredway Laura Jo Anderson Linda Blocksom Angie McLemore Johanna Owenby Ivory Patten Gina Walkowiak Our Mission Employee & Organizational Development serves the University of Tennessee by providing faculty and staff with opportunities for growth in their careers. We promote a community that embraces lifelong learning and respect for individual differences, celebrates competence and extraordinary accomplishments, and enhances the quality of work life. Office Hours Monday-Friday: 8:00 a.m. to 5:00 p.m. Employee & Organizational Development observes the university s holiday and administrative closing schedule. 2

3 training services BENEFIT REVIEW Departments may request in-house benefits reviews. This program includes information regarding retirement, insurance, deferred compensation, and other benefits available to employees. For more information, contact Benefits and Retirement, (865) ELEARNING COURE (killoft) killoft elearning provides interactive courses offered electronically. The elearning courses offered through Employee & Organizational Development provide great personal and professional development alternatives to physical classroom attendance when time away from the job is limited. To be eligible to use killoft, the employee must be a regular UT faculty or staff member. To register, Laura Jo Anderson at laurajo@utk.edu. COACHING ERVICE Problems in communicating are common in most organizations. The coaching process has proven to be an effective method of resolving interpersonal conflict and improving individual performance. EOD offers confidential coaching services. These services include consultation, action planning, commitment agreement, and formal coaching. For more information, contact Ron Tredway at (865) or Linda Blocksom at (865) PERFORMANCE CONULTING ERVICE At times, either departmental or individual performance fails to meet the mark, and it is difficult to ascertain the root cause for the performance problem. EOD provides services from consulting and counseling to training and planning that will identify needs and offer options to address those needs. Follow-up is included to assess effectiveness. For more information, contact our office at (865) PROFEIONAL DEVELOPMENT PROGRAM The University of Tennessee encourages faculty and staff to take advantage of professional development programs. These programs are designed to empower and enlighten employees who work at all levels. Each course provides a rewarding learning experience. As outlined in the HR128 policy, UT employees are encouraged to complete a minimum of 32 hours of development per year. EOD development programs may also be offered on-site for a department upon request by the Department Head. For further information, call (865) RECERTIFICATION FOR CAP & OM Certain training classes offered through EOD may be eligible for recertification points. To be eligible, the class must be related to the CAP and OM examination outline and must be at least one hour in length. Related computer classes can also count towards recertification. Points are assigned for each hour of learning content (actual hours in classroom; average completion time for elearning). Eligibility is determined by IAAP. Certificates or transcripts of EOD course completions are available on request. To request certificates, contact EOD, (865) HORT COURE hort courses are designed to provide additional learning opportunities for busy faculty and staff. These courses offer concentrated information on various topics. The sessions are informative yet casual enough for employees to enjoy their lunch while learning. To register, call (865) PECIALIZED DEPARTMENTAL & RETREAT EOD can help plan and facilitate staff development retreats or on-site training! An EOD representative will meet with the department head and their delegate to identify needs, prepare activities, and guide the arrangements to assist in providing continuing staff development for the requesting department. Contact Ron Tredway, (865) , for more information. TRATEGIC PLANNING ERVICE A strategic plan is essential to a department s success. Having a clear vision and mission statement for the department is key to guiding workplace effectiveness. When the vision, mission, and values of the work team are aligned with the strategic plan goals, greater clarity leads to a greater sense of purpose and commitment to effective completion of those goals. EOD provides strategic planning facilitation services to help department leaders create a guiding coalition for their employees while actively participating in the collaborative process. Call (865) for more information. VOLUNTEER TRAINER Volunteer Trainers are faculty and staff who are interested in promoting training and development for those who work at the university. If interested in becoming a Volunteer Trainer, contact Ron Tredway, (865) UMMER/FALL

4 customer relations & communication NEW! Customer Relations & Communication Certificate The Customer Relations & Communication Certificate aims to equip university employees at all levels with tools on customer service and communication topics that are essential to executing the university mission in a spirit of excellence. Intended Audience This certificate program is designed to benefit various levels of staff at the university. Individual contributors from all departments are encouraged to participate in this development opportunity. What s In It for You? Participants will acquire knowledge and techniques to enhance job performance and improve professional relationships. The course content is designed to be practical and engaging. Information covered can be applied immediately towards established personal and professional goals. At the end of the certificate, participants will have a greater understanding of the impact their specific role has on the university. Registration Register online for the new Customer Relations & Communication Certification classes. Certificate Completion Expectation Each participant is expected to complete the full certificate curriculum within one year of taking their first class (i.e. if a participant completes their first class in July 2016, they will have until July 2017 to complete the certificate program). Participants who do not complete the certificate requirements within one year will be evaluated on a case by case basis to determine whether additional requirements may be appropriate for completion of the certificate program. Program Contact For specific questions about the new certificate program, please contact Ivory Patten at ipatten@utk.edu. Curriculum - Required Courses FOUNDATION OF CUTOMER RELATION AND COMMUNICATION (PREREQUIITE) July 27, 9:00-11:00 ection COMMUNICATION TYLE August 3, 8:30-11:30 ection WE V. ME: WORKPLACE COOPERATION AND TEAMWORK August 18, 9:00-11:00 ection COMMUNICATING WITH AERTIVENE & CREDIBILITY August 31, 8:30-11:30 ection ACTIVE LITENING eptember 8, 8:30-11:30 ection NAVIGATING DIFFICULT CUTOMER ERVICE ITUATION eptember 14, 8:30-11:30 ection NONVERBAL COMMUNICATION FOR PROFEIONAL October 25, 8:30-11:30 ection CUTOMER RELATION & COMMUNICATION IMULATION Intended Audience: Customer Relations & Communication certificate participants ONLY. November 10, 1:00-5:00 ection All Customer Relations & Communication Certificate courses may be taken as stand-alone classes except the Customer Relations & Communication imulation which may only be taken by certificate participants. 4

5 conferences & seminars Register online at: For detailed descriptions, please visit the website listed above. Cancellations policy applies to conferences and seminars. (ee Page 2). EVEN HABIT FOR MANAGER COT: $289 and Managers August 17 & 24, 8:30-4:30 ection EVEN HABIT OF HIGHLY EFFECTIVE PEOPLE COT: $289 eptember 15 & 22, 8:30-4:30 ection LEADING AT THE PEED OF TRUT COT: $289 Intended Audience: Leaders, managers, and individual contributors who lead major program or project areas. Program content is geared toward those who influence the work of others and serve in a supervisory capacity or above. eptember 28 & 29, 8:30-4:30 ection OFFICE PROFEIONAL UPER EMINAR COT: $125 Intended audience: Administrative support and office professionals. October 13, 8:30-5:00 4th Floor, Conference Center Building ection Coordinator: Linda Blocksom ADMINITRATIVE PROFEIONAL RETREAT COT: $299 Intended audience: Non-exempt administrative support and office professionals. Introducing an online application in 2016! Registration by supervisor nomination or application deadline July 31, Find application and retreat information at : November 2, 11:00-5:00 November 3, 9:00-5:00 November 4, 9:00-12:00 Holiday Inn, Nashville Airport Coordinator: Johanna Owenby 5 CHOICE TO EXTRAORDINARY PRODUCTIVITY COT: $289 INTENDED AUDIENCE: GENERAL. December 8 & 9, 8:30-4:30 ection training classes JULY OVERVIEW OF ACCOUNTING FOR PONORED PROJECT who work with ponsored July 26, 8:30-11:30 ection FOUNDATION OF CUTOMER RELATION AND COMMUNICATION July 27, 9:00-11:00 ection AUGUT COMMUNICATION TYLE August 3, 8:30-11:30 ection PROJECT MANAGEMENT August 9, 8:30-11:30 ection Facilitator: hane Colter UNDERTANDING YOUR CREDIT REPORT AND CORE August 9, 12:00-1:00 ection Facilitator: Teri Branam UT Federal Credit Union HOW DO WE RELATE? EXPLORING INTERPERONAL TYLE WITH FIRO-B COT: $35 August 11, 8:30-11:30 ection WE V. ME: WORKPLACE COOPERATION AND TEAMWORK August 18, 9:00-11:00 ection LAW & YOU: INTERACTING WITH LAW ENFORCEMENT August 18, 10:00-11:00 ection Facilitator: UT Police Department UMMER/FALL

6 training classes DEALING WITH EMPLOYEE LEAVE IUE August 23, 8:30-11:30 ection Facilitator: Mike Herbstritt BUINE & PROFEIONAL ETIQUETTE EENTIAL August 24, 8:30-11:30 ection UNDERTANDING F&A COT who work with ponsored August 30, 8:30-11:30 ection COMMUNICATING WITH AERTIVENE & CREDIBILITY August 31, 8:30-11:30 ection EPTEMBER ICK LEAVE BANK AND YOU eptember 7, 9:00-10:30 ection Facilitator: Jonathan Ramsey ACTIVE LITENING eptember 8, 8:30-11:30 ection MOTIVATION & RECOGNITION OF EMPLOYEE and Managers eptember 8, 8:30-11:30 ection DECIION MAKING KILL and Managers eptember 13, 8:30-11:30 ection TAKE CONTROL OF YOUR FUTURE: HYBRID RETIREMENT PLAN eptember 13, 8:30-10:30 ection Facilitator: Todd Wilson Empower Retirement HELPING MILLENNIAL PLAN FOR A BRIGHTER FUTURE eptember 13, 2:30-4:30 ection Facilitators: Andrew Craft & Matt Prince, VALIC Financial Advisors, Inc. NAVIGATING DIFFICULT CUTOMER ERVICE ITUATION eptember 14, 8:30-11:30 ection MANAGING & MOTIVATING TUDENT WORKER who supervise student workers. eptember 14, 11:30-1:00 ection Facilitator: Tabitha Cannon COMMUNITY REPONE TO AN ACTIVE HOOTER eptember 15, 10:30-11:30 ection Facilitator: UT Police Department INTERVIEWING BET PRACTICE eptember 20, 9:00-11:00 ection Facilitator: Natalie Johnson EFFECTIVE PREENTATION KILL eptember 20, 8:30-11:30 ection INTERNAL CONTROL OVERVIEW eptember 1, 8:30-11:30 ection Facilitators: andy Jansen & James Hodge YOUR RETIREMENT PLAN AT WORK eptember 21, 8:30-10:30 ection Facilitators: Andrew Craft & Matt Prince, VALIC Financial Advisors, Inc. TAKE CONTROL OF YOUR FUTURE: HYBRID RETIREMENT PLAN eptember 21, 2:30-4:30 ection Facilitator: Todd Wilson Empower Retirement COT TRANFER who work with ponsored eptember 27, 8:30-11:30 ection RETIREMENT INCOME TRATEGIE/OCIAL ECURITY MAXIMIZATION eptember 27, 11:30-1:00 ection Facilitator: John Fawaz UT Federal Credit Union WHAT MY LEADERHIP TYLE? Intended Audience: Team Leaders, upervisors and Managers eptember 28, 8:30-11:30 ection TRAVEL REGULATION Intended audience: Individuals who travel or individuals responsible for informing employees of the travel policy. eptember 28, 1:30-4:30 ection Facilitator: Cindy tockdale OCTOBER THE CHALLENGE OF MANAGING AND WORKING WITH HUMAN BEHAVIOR October 4, 8:30-11:30 ection

7 training classes 946-CARE PROGRAM OVERVIEW October 4, 12:00-1:00 ection Facilitator: Julie Roe TIME MANAGEMENT October 5, 8:30-11:30 ection ACCELERATING INNOVATION COT: $35 October 6, 8:30-11:30 ection CAP INFORMATION EION Intended audience: Administrative support and office professionals October 11, 9:00-11:00 ection Facilitator: Cheryl Hodge GETTING REULT BY MANAGING CONFLICT October 12, 8:30-11:30 ection Facilitator: Julie Roe HELPING MILLENNIAL PLAN FOR A BRIGHTER FUTURE Intended Audience: General October 18, 8:30-10:30 ection Facilitators: Andrew Craft & Matt Prince, VALIC Financial Advisors, Inc. TAKE CONTROL OF YOUR FUTURE: HYBRID RETIREMENT PLAN Intended Audience: General October 18, 2:30-4:30 ection Facilitator: Todd Wilson Empower Retirement CREATING A REPECTFUL WORKPLACE October 19, 8:30-11:30 ection LAW & YOU: INTERACTING WITH LAW ENFORCEMENT October 19, 10:00-11:00 ection Facilitator: UT Police Department WHY WE BUY: THE PYCHOLOGY OF PENDING October 20, 12:00-1:00 ection Facilitator: Teri Branam UT Federal Credit Union NONVERBAL COMMUNICATION FOR PROFEIONAL October 25, 8:30-11:30 ection ADVANCED TOPIC AND UBCONTRACT MONITORING who work with ponsored October 25, 8:30-11:30 ection TAKE CONTROL OF YOUR FUTURE: HYBRID RETIREMENT PLAN Intended Audience: General October 26, 8:30-10:30 ection Facilitator: Todd Wilson Empower Retirement YOUR RETIREMENT PLAN AT WORK October 26, 2:30-4:30 ection Facilitators: Andrew Craft & Matt Prince, VALIC Financial Advisors, Inc. BALANCING YOUR WORK & LIFE FOR WELL-BEING October 27, 8:30-11:30 ection FAMILY AND MEDICAL LEAVE October 27, 9:00-11:00 ection Facilitator: Jonathan Ramsey NOVEMBER PUNCTUATION BAIC November 1, 8:30-11:30 ection Facilitator: Bonnie Hinds BEYOND BRAINTORMING: CREATIVE PROBLEM-OLVING November 3, 8:30-11:30 ection I-9/EVERIFY Intended audience: Individuals responsible for processing new hire paperwork. November 8, 9:00-11:30 ection Facilitator: Cathy Milligan CHARTING YOUR COURE: A FINANCIAL GUIDE FOR WOMEN November 9, 12:00-1:00 ection Facilitator: Christine Williams, TIAA- CREF IRI REPORT FOR PONORED PROJECT who work with ponsored November 10, 8:30-11:30 ection CUTOMER RELATION & COMMUNICATION IMULATION Intended Audience: Customer Relations & Communication certificate participants ONLY. November 10, 1:00-5:00 ection NEXT TEP ON YOUR UT CAREER PATH November 15, 9:00-11:00 ection Facilitator: Natalie Johnson UMMER/FALL

8 training classes MYER-BRIGG TYPE INDICATOR COT: $35 November 17, 8:30-11:30 ection UCCEION PLANNING: THE FUTURE OF YOUR DEPARTMENT Intended Audience: Managers, Directors, Department Heads November 22, 8:30-11:30 ection COMMUNITY REPONE TO AN ACTIVE HOOTER November 29, 10:30-11:30 ection Facilitator: UT Police Department IMPROVING EMPLOYEE CONDUCT November 30, 8:30-11:30 ection Facilitator: Mike Herbstritt DECEMBER REPECT & CIVILITY IN THE WORKPLACE December 1, 8:30-11:30 ection ANNUAL PERFORMANCE REVIEW: THE VALUE OF PERFORMANCE Intended Audience: General December 1, 1:30-4:30 ection Facilitator: Julie Roe HR HIRING PROCE Intended audience: Individuals responsible for processing hires in IRI and Taleo. December 6, 9:00-11:00 ection Facilitators: Natalie Johnson & Jennifer Daniels RAPE AGGREION DEFENE (RAD) December 6-8, 12:30-4:30 UT Police Department Community Room ection Facilitator: UT Police Department MANAGING ACRO GENERATION December 7, 8:30-11:30 ection CHEDULE OF FINAL CHARGE (CLOEOUT) who work with ponsored December 8, 8:30-11:30 ection iris classes Register for IRI classes online at: For detailed descriptions of IRI classes, please visit the website listed above. IRI classes are held in room 150 Conference Center Building unless otherwise noted. APPROVAL July 27, 8:30-11: eptember 21, 8:30-11: November 15, 8:30-11: Prerequisite: None AET MANAGEMENT OVERVIEW August 23, 8:30-11: October 20, 8:30-11: Prerequisite: Valid production user ID, IRI Overview. BAIC FINANCIAL CONCEPT July 12, 8:30-11: August 4, 8:30-11: eptember 13, 8:30-11: October 5, 1:30-4: November 2, 8:30-11: Prerequisite: IRI Overview BAIC HR MATER DATA August 3, 8:30-11: eptember 7, 1:30-4: October 12, 1:30-4: November 8, 8:30-11: Prerequisite: IRI Overview and Valid User ID. 8

9 iris classes BAIC REPORTING FOR HUMAN REOURCE August 25, 1:30-4: November 16, 1:30-4: Prerequisite: Valid User ID, one month s experience using IRI, Basic HR Master Data CAH DEPOIT August 10, 8:30-11: October 6, 8:30-11: DOCUMENT TRACKING July 20, 8:30-4: eptember 27, 8:30-4: November 10, 8:30-4: Prerequisites: Valid User ID, one month s experience using IRI; EFFORT CERTIFICATE REPORT eptember 15, 9:00-11: Prerequisite: None; FUND REERVATION July 14, 8:30-11: October 19, 8:30-11: HUMAN REOURCE TRANACTION July 19, 8:30-11: October 13, 1:30-4: Basic HR Master Data INTERNAL ORDER August 30, 8:30-11: INTERNAL TRANFER July 13, 1:30-4: eptember 8, 1:30-4: November 15, 1:30-4: INVOICE eptember 28, 8:30-4: November 29, 8:30-4: OVERVIEW OF IRI August 2, 8:30-11: eptember 7, 8:30-11: October 4, 1:30-4: November 1, 8:30-11: Prerequisite: None PAYROLL ENCUMBRANCE August 24 1:30-4: Prerequisites: IRI Overview; PROCUREMENT CARD eptember 15, 1:30-4: November 2, 1:30-4: PURCHAING eptember 21, 1:30-4: November 3, 1:30-4: REQUETING VENDOR RECORD FOR INVOICE PAYMENT July 27, 1:00-3: eptember 20, 1:00-3: November 9, 1:00-3: an IRI Production ID for looking up vendors; Invoices recommended TIME ENTRY July 19, 1:30-4: eptember 13, 1:30-4: November 8, 1:30-4: Basic HR Master Data TRAVEL July 21, 8:30-4: August 9, 8:30-4: eptember 14, 8:30-4: October 11, 8:30-4: November 17, 8:30-4: UING REPORT TO MANAGE YOUR FUND July 26, 1:30-4: eptember 22, 1:30-4: November 16, 8:30-11: Prerequisites: IRI Overview, Valid User ID, one month s experience using IRI; Basic Financial Concepts UING REPORT TO MANAGE YOUR WB ELEMENT August 30, 1:30-4: eptember 29, 1:30-4: November 30, 1:30-4: Prerequisites: Using Reports to Manage Your Funds, Valid User ID, one month s experience using IRI; WORKING WITH DEPARTMENTAL LEDGER August 31, 8:30-11: October 25, 1:30-4: Prerequisites: IRI Overview, Valid User ID; Basic Financial Concepts UMMER/FALL

10 planner Date Courses to Take Hours Completed Total: 10