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1 Subject Code Subject Title APSS5773 Principles & Methods of Social Service Administration Credit Value 3 Level 5 Pre-requisite / Co-requisite/ Exclusion Nil Minimum Pass Grade D Methods 100% Continuous Individual Group 1. Seminar presentation & participation 40% 2. Reflection summary 10% 3. Term paper 50% 0% Examination Objectives 1. To learn and apply the principles, methods, and skills in managing social services in changing contexts with competing values. 2. To actualize learning experience through an active and participative approach. Students are drawn together as a group to collaborate in working out personalized coping strategies to tackle problems identified from daily work. Contribution to Master of Social Work Programme 1. Contextualized understanding of social work practice in the Hong Kong context. 2. Ability to deal with the competing values and ethical dimensions in decisionmaking and to address tension, uncertainty or conflict arising from the decision-making process. 3. Ability to integrate knowledge with practice, particularly to synthesize knowledge from a number of disciplines when addressing complex practice situations. 4. Ability to articulate a coherent personal perspective of and approach to social Last updated in June

2 work practice in the Chinese context. 5. Ability to contribute to the continuing professional development of personnel in social work or related human service organizations. 6. Commitment in taking up greater responsibilities in their professional career, such as senior practitioners, human service administrators, and planners. 7. Development of critical and creative thinking, social and national responsibility, cultural appreciation, lifelong learning, entrepreneurship and leadership. Intended Learning Outcomes Upon completion of the subject, students will be able to: a. critically reflect on their values and beliefs in analyzing management problems relating to social service administrative, b. understand the argument of various theoretical perspectives in social service administration, their applicability in local context, as well as strengths and weaknesses, c. identify the similarities and differences between profit-making organizations and not-for-profit organizations, d. develop their own framework for analyzing management problems, issues and problems in their professional practice, f. appreciate and apply the organizational theories, leadership theories, and management theories into social service organizations, g. understand the structure, functions, and processes of social service organizations, h. plan a service program, draft a program proposal, promote the service, and assess the effectiveness of the client(program?) outcome, i. prepare a budget, build up the resource network, and raise funding for a service program, j. identify his/her own leadership style and understand the key factors in motivating the staff in a social service organization, k. enhance the learning culture of an organization through various organizational learning methods, l. analyze an organization and make suggestions for organizational changes, and m. able to be aware of the major current issues faced by social service organizations in Hong Kong (e.g. managerialism, quality management, budget cut) Subject Synopsis/ Indicative Syllabus Nature of Social Service Administration Revisited Concepts, Content, and Context Multiple Accountabilities: Professional Accountability, Administrative Accountability, Financial Accountability, Political Accountability, and Personal Accountability Clienthood: Consumer vs. Customer Similarities and Differences between Business Firms and Social Service Organizations Revisit of Organizational Theories and Leadership Theories Competing Values Model Revisited and Managerial Skills Last updated in June

3 Boundary Spanning Skills Directing Skills Human Relations Skills Coordination Skills Boundary Spanning Skills Network Building and Resource Management Social Service Marketing Directing Skills Strategic Planning and Management SWOT Analysis & Strategies Development Human Relations Skills Team Building and human Resource Development Organizational Culture and Behaviour Conflict Management Coordinating Skills Programme Planning & Evaluation Quality Control, Quality Assurance and Total Quality Management Quality Audit and Performance Balanced Scorecard, Case management Approach Crisis Management & Conflict Management Capacity Building for Social Service Administration Capacity Building Framework Learning Organization Teaching/Learning Methodology Teaching and Learning Methods 1. Lecture and seminar 2. Case studies 3. Management Workshop 4. Agency visit Methods in Alignment with Intended Learning Outcomes Specific assessment methods/tasks % weighting Intended subject learning outcomes to be assessed (Please tick as appropriate) a b c d e f g h i j k l m 1. Seminar presentation & participation 2. Reflection summary 40% 10% 3. Term paper 50% Total 100% Last updated in June

4 Explanation of the appropriateness of the assessment methods in assessing the intended learning outcomes: Student Study Effort Required Class contact: Lecture 24 Hrs. Seminar 18 Hrs. Other student study effort: Preparation for Seminar Presentation 24 Hrs. Agency Visit 4 Hrs. Self Study 80 Hrs. Total student study effort 150 Hrs. Medium of Instruction Medium of English English Reading List and References Essential Patti R. J. (Ed.). (2009). The Handbook of Human Service Management. Thousand Oaks, CA: Sage. Poertner, J., & Rapp, C. (2007). Textbook of Social Administration: The Consumer centered Approach. New York: The Harworth Press. Skidmore, R. A. (1995). Social Work Administration: Dynamic Management and Human Relationships (3 rd ed.). Englewood Cliffs, NJ: Prentice Hall. Tsui, M. S., & Cheung, F. C. H. (2009). Social work administration revisited: A reexamination of concepts, contexts, and content. Journal of Social Work, 9(2), Supplementary Austin, D. M. (2002). Human Services Management: Organizational Leadership in Social Work Practice. New York: Columbia University Press. Austin, M. J., & Hopkins, K. M. (Eds.). (2004). Supervision as Collaboration in the Human Services: Building a Learning Culture. Thousand Oaks, CA: Sage. Brody, R. (2005). Effectively Managing Human Service Organizations. Thousand Oaks, CA: Sage. Edwards, R. L., & Yankey, J. A. (1998). Skills for Effective Human Services Last updated in June

5 Management. Silver Spring, MD: NASW Press. Hall. C. et al. (Ed.). (2003). Constructing Clienthood in Social Work and Human Services: Interaction, Identities and Practices. London: Jessica Kingsley. Healy, K. (2002). Managing human services in a market environment: What role for social workers? British Journal of Social Work, 32, Kadushin, A., & Harkness, D. (2002). Supervision in Social Work. (4 th ed.) New York: Columbia University Press. Kettner, P. M. (2002). Achieving Excellence in the Management of Human Service Organizations. Boston: Allyn and Bacon. Kettner, P. M., Moroney, & Martin, L. L. (2008). Designing and Managing Programs: An Effectiveness-based Approach (3 rd ed.). Thousand Oaks, CA: Sage Publications. Kotler, P. (2008). Social Marketing: Improving the Quality of Life. Los Angeles: Sage. Lohmann, R. A., & Lohmann, N. (2002). Social Administration. New York: Columbia University Press. Martin, L. (1993). Total Quality Management in Human Service Organizations. Newbury Park, CA: Sage. Martin, L. (2001). Financial Management for Human Service Administrators. Boston: Allyn and Bacon. Patti, R. J. (2003). Reflections on the state of management in social work. Administration in Social Work, 27(2), Permutter, F. D. (2004). Changing Hats While Manage Change: From Social Work Practice to Administration (2 nd ed.). Washington DC: National Association of Social Workers. Pfeffer, N., & Coote, A. (1991). Is Quality Good for You? A Critical Review of Quality Assurance in Welfare Services. London: Institute for Public Policy Research Tsui, M. S. (2005). Social Work Supervision: Contexts and Concepts. Thousand Oaks, CA: Sage. Tsui, M. S., & Cheung, F. C. H. (2004). Gone with the wind: The impacts of managerialism on human services. British Journal of Social Work, 34, Weinback, R. (2008). The Social Worker as Manager: A Practical Guide to Success. (5 th ed.). Boston: Allyn & Bacon. Zietlow, J., Hankin, J. A., & Seidner, A.G. (2007). Financial Management for Nonprofit Organizations. Hoboken, NJ: Wiley. 王 名 ( 編 著 ) (2002) 非 營 利 組 織 管 理 概 論 中 國 人 民 出 版 社 蕭 新 煌 ( 編 ) (2000) 非 營 利 部 門 組 織 與 運 作 台 北 : 巨 流 圖 書 江 明 修 ( 編 ) (2001) 第 三 部 門 : 經 營 策 略 與 社 會 參 與 台 北 : 智 勝 郭 敏 清 (2000) < 管 理 學 速 讀 本 > 香 港 : 香 港 零 至 壹 出 版 有 限 公 司 沙 依 仁 (2004) < 社 會 工 作 管 理 > 台 北 : 五 南 圖 書 出 版 公 司 張 兆 球, 蘇 國 安, 陳 錦 漢 (1999) < 活 動 程 序 計 劃, 執 行 和 評 鑑 > 香 港 : 香 港 城 市 大 學 出 版 社 張 曙 (2002) 社 會 工 作 行 政 北 京 : 社 會 科 學 文 獻 出 版 社 徐 明 心 何 會 成 (2003) < 社 會 工 作 督 導 : 理 論 實 踐 與 反 思 > 香 港 : 香 港 基 督 教 服 務 處 范 志 海 (2004) 社 會 工 作 行 政 上 海 : 華 東 理 工 大 學 出 版 社 黃 源 協 (2000) < 社 會 工 作 管 理 > 台 北 : 揚 智 謝 家 駒 (1994) < 全 面 優 質 管 理 > 香 港 : 三 聯 書 店 Last updated in June

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