NEW YORK CITY COLLEGE OF TECHNOLOGY CITY UNIVERSITY OF NEW YORK HUMAN SERVICES DEPARTMENT (718)

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1 FALL 2012/ SPRING 2013/SUMMER 2013 NEW YORK CITY COLLEGE OF TECHNOLOGY CITY UNIVERSITY OF NEW YORK HUMAN SERVICES DEPARTMENT (718) HUS4804: MANAGEMENT CONCEPTS IN HUMAN SERVICES Section Number: Instructor: Address: Office Hours: Course Description: This course examines the nature of human services management. Attention is given to building the foundation, pursuing the mission, and managing the non-profit organization. The focus is on strategies and efforts that make human services organizations and programs more effective and humane. Prerequisites: HUS 4701 and HUS 3610 Credits 3 Credits, 3 Hours Required Texts: Kettner, P.M. (2002). Achieving excellence in the management of human service organizations. Boston, MA: Allyn and Bacon. Course Requirements: Attendance as described in the college catalogue Midterm examination Term project: written (APA Style) and oral presentation Final examination Compliance with CUNY s Policy on Academic Integrity (attached to this syllabus) Grading: Midterm examination 30% Term project written 25% Term project oral presentation 10% Participation 5% Final examination 30% Instructional/Learning Methods: Lectures, group projects, case studies, discussions, class presentations. Professors, please note: Please submit the mid term exam to the course coordinator by the second week of classes and the final exam by mid-semester. Professors may provide students with additional written instructions and supplemental assignments but may not change the course requirements. Please submit a copy of handouts and instructions to the course coordinator. HUS 4804 Revised 06/12 MP

2 Course Objectives: Knowledge and Measurable Outcomes: Upon completion of this course students will: Knowledge 1. Explain the role of a manager in a human service organization. 2. Demonstrate an understanding of management organizational theories. 3. Explain the importance of structure and options for departmentalization. 4. Explain the concepts of job and work design and redesign. Measurable Outcomes In midterm exam and weekly assignments, students will be able to describe the manager s role in a human services organization. In midterm exam and weekly assignments, students will be able to demonstrate competency relating to management organizational theories. In midterm exam, students will demonstrate understanding of departmentalization. In midterm exam, students will discuss their knowledge on job and work design and redesign. 5. Demonstrate an understanding of the major theories of motivation and rewards. 6. Provide an understanding of the types of data needed by internal and external constituents. In midterm exam, students will demonstrate their understanding of the major theories of motivation and rewards. indicate the data needed by constituents. 7. Evidence an understanding of program budgeting. discuss the importance of program budgeting. 8. Demonstrate an understanding of the significance of human resource planning. 9. Explain the difference among job analysis, job description, and job specifications demonstrate their knowledge of human resource planning. compare and contrast jobs HUS 4804 Revised 06/12 (MP) Page 2 of 9

3 10. Evidence an understanding of sound recruitment practices 11. Discuss the process of maximizing employee potential through training and development. 12. Describe the components of monitoring and evaluating organizational efforts and accomplishments. Skills and Measurable Outcomes: Upon completion of this course students will be able to: Skills 1. Write a mission statement for human service organizations. 2. Develop an organizational chart for a human service organization. 3. Assess internal and external systems and subsystems of human services organizations. 4. Apply job-design concepts to a specific organization and job. 5. Identify reward systems within a human service organization. 6. Create an illustration of line item, functional, and program budgets. 7. Prepare a job announcement and plan a structured interview that complies with the human resource law. analysis, job description, and job specifications. describe effective recruitment practices. demonstrate their knowledge of training and development. demonstrate their knowledge of monitoring and evaluation within an organization. Measurable Outcomes In term paper, students will state the mission of agency selected for term project. In term paper, students will provide an organizational chart of selected agency. In term paper, students will utilize the text to assess (sub)systems of selected agency. In term paper, students will apply job-design concepts to a role in selected agency. In midterm exam, students will identify rewards used in an agency. In classroom activities and assignments, students will create an illustration of line item, function, and program budgets. In classroom activities and assignments, students will develop a job announcement for a human services organization. HUS 4804 Revised 06/12 (MP) Page 3 of 9

4 Attitudes and Measurable Outcomes: Upon completion of this course students will have: Attitudes 1. Demonstrate the values and attitudes of the human service profession. 2. Demonstrate respect for differences in culture, race/ethnicity, religion, gender, sexual orientation, age, and disabilities as they apply to human service administration. 3. Appreciate change as vital and essential to the maintenance and growth of institutions. 4. Believe in the inherent competencies and resources of individuals and of organizations and their potential to change and improve. 5. Commit to work collaboratively in planning and implementing programs. 6. Commit to ongoing self-development as well as others with whom they work Students will be expected to come to class on time and act within a professional manner in the classroom. Students will be expected to participate in classroom discussions. Measurable Outcomes In class presentation and discussions, students will reflect their level of commitment and respect for the human service profession. In class discussions and presentation, students will reflect their respect and sensitivity to cultural differences. In class discussions and presentation, students will demonstrate their appreciation for change as part of institutional development. In class discussions and presentation, students will reflect their understanding of the value of individuals and organizations. In class discussions and activities, students will work collaboratively in small groups to discuss the planning and implementation of programs. In class discussions and presentation, students will reflect their growth and commitment to selfdevelopment. Students attendance and behavior will be reflected in their class attendance and participation grade. HUS 4804 Revised 06/12 (MP) Page 4 of 9

5 HUS 4804 Management Concepts in Human Services WEEKLY ASSIGNMENTS* SESSION TOPIC Kettner* 1 Introduction to the Course and Review of Course Requirements Perspectives on excellence in management Ch. 1 2 Developing a theory for the management of human service organizations. Ch. 2 3 Understanding the organization from a systems perspective Ch. 3 4 Using structure to support the mission Ch. 4 5 Using job design; Motivation and reward systems Ch. 5 Ch st period: Mid-term examination on Chapters nd period: Using data to achieve excellence Ch. 7 7 Managing resources to support excellence Ch. 8 8 Human resources planning; Job analysis Ch. 9 Ch Recruitment, selection and hiring practices Ch Staff training and development Ch Supervision, appraisal, rewards, termination Ch Evaluating organizational effectiveness Ch Written term project and class presentation outline due; Case Analyses / Class presentations 14 Case Analyses / Class presentations/ Recap 15 Final Exam **Additional readings and learning activities may be assigned by the professor. HUS 4804 Revised 06/12 (MP) Page 5 of 9

6 HUS 4804 TERM PROJECT This project is an application of the concepts you learned in this course to your field placement agency. Your answers should be based on your experience and observations of the agency. You will need a copy of the agency s organizational chart and mission statement. Written paper Part 1: The agency and its mission. (2 pages) State the mission of the agency and describe its revenue sources. Use the framework for assessing the systems and subsystems that make up an organization (Kettner, Chapter 3) to determine areas of strength and areas that need improvement at your agency. Include examples of factors in the external environment that affect the function of the agency. Part 2: Organizational structure (2 pages) Examine your agency s organizational chart. Discuss its formal structure. Provide examples of how the structure of your agency affects its day to day work and its effectiveness in achieving its mission. Refer to Kettner, Chapter 4. Note: You are required to attach a copy of your agency s organizational chart to your paper. Delete all names from the organizational chart but leave the job titles and the names of programs and department. Part 3: Personal reflection (2 pages) Conclude with a personal reflection on your experience in terms of the management concepts and skills you found most helpful to your development as a human professional. Topics may include motivation and reward systems, recruitment and selection of employees, staff training, supervision, and appraisals, etc. Provide specific examples from your field placement experience as evidence of your understanding of the concepts you are describing. Papers are due the 12 th week of classes. The written assignment (APA format, one inch margins, and 12 pt. font) should be at least six pages in length not including the bibliography, the title page, and organizational chart. Class presentation The oral presentation must be based on the written paper. It should be ten to fifteen minutes in length and presented from an outline. The outline for the oral presentation is due on the 12 th week of classes with the written paper. Do not staple the outline to the paper. Additional written instructions will be provided by the professor. HUS 4804 Revised 06/12 (MP) Page 6 of 9

7 ACADEMIC INTEGRITY STANDARDS CUNY Policy on Academic Integrity Academic Dishonesty is prohibited in The City University of New York and is punishable by penalties, including failing grades, suspension and expulsion. NEW YORK CITY COLLEGE OF TECHNOLOGY POLICY ON ACADEMIC INTEGRITY Students and all others who work with information, ideas, texts, images, music, inventions, and other intellectual property owe their audience and sources accuracy and honesty in using, crediting, and citing sources. As a community of intellectual and professional workers, the College recognizes its responsibility for providing instruction in information literacy and academic integrity, offering models of good practice, and responding vigilantly and appropriately to infractions of academic integrity. Accordingly, academic dishonesty is prohibited in The City University of New York and at New York City College of Technology and is punishable by penalties, including failing grades, suspension, and expulsion. The complete text of the College policy on Academic Integrity may be found in the catalog. Definitions and Examples of Academic Dishonesty Cheating is the unauthorized use or attempted use of material, information, notes, study aids, devices or communication during an academic exercise. The following are some examples of cheating, but by no means is it an exhaustive list. Copying from another student during an examination or allowing another to copy your work. Unauthorized collaboration on a take-home assignment or examination. Using notes during a closed-book examination. Taking an examination for another student, or asking or allowing another student to take an examination for you. Changing a graded exam and returning it for more credit. Submitting substantial portions of the same paper to more than one course without consulting with each instructor. Preparing answers or writing notes in a blue book (exam booklet) before an examination. Allowing others to research and write assigned papers or do assigned projects, including use of commercial term paper services. Giving assistance to acts of academic misconduct/dishonesty. Fabricating data (all or in part). Submitting someone else s work as your own. Unauthorized use during an examination of electronic devices such as cell phones, palm pilots, computers or other technologies to retrieve or send information. HUS 4804 Revised 06/12 (MP) Page 7 of 9

8 Plagiarism is the act of presenting another person s ideas, research or writings as your own. The following are some examples of plagiarism, but by no means is it an exhaustive list: Copying another person s actual words without the use of quotation marks and footnotes attributing the words to their source. Presenting another person s ideas or theories in your own words without acknowledging the source. Using information that is not common knowledge without acknowledging the source. Failing to acknowledge collaborators on homework and laboratory assignments. Internet plagiarism includes submitting downloaded term papers or parts of term papers, paraphrasing or copying information from the internet without citing the source, and cutting and pasting from various sources without proper attribution. Obtaining Unfair Advantage is any activity that intentionally or unintentionally gives a student an unfair advantage in his/her academic work over another student. The following are some examples of obtaining unfair advantage, but by no means is it an exhaustive list: Stealing, reproducing, circulating or otherwise gaining advance access to examination materials. Depriving other students of access to library materials by stealing, destroying, defacing, or concealing them. Retaining, using or circulating examination materials which clearly indicate that they should be returned at the end of the exam. Intentionally obstructing or interfering with another student s work. Falsification of Records and Official Documents The following are some examples of falsification, but by no means is it an exhaustive list: Forging signatures of authorization. Falsifying information on an official academic record. Falsifying information on an official document such as a grade report, letter of permission, drop/add form, ID card or other college document. HUS 4804 Revised 06/12 (MP) Page 8 of 9

9 HUS 4804 References Anheier, H.(2005) Nonprofit organizations: theory, management, policy. New York: Routledge. Bryson, J. (2004). Strategic planning for public and nonprofit organizations: a guide to strengthening and sustaining organizational achievement. California: Jossey-Bass, 3 rd ed. Busch, Monique & Folaron, Gail (2005).Accessibility and clarity of state child welfare agency mission Statements. Child Welfare, 84 (3), Dolgoff, F. (2006). Introduction to supervisory practice in Human Services. Baltimore: University of Maryland. Ginsberg, L., & Keys, P.R. (Eds.). (2006). New Management in human services. (3 nd ed.). Washington, DC: NASW Press. Lucas, Georgina. (2005). The emerging sophistication in human service management: A welcome and essential evolution. Journal of Community Practice, 13 (3), Internet resources Center for Nonprofit Management Council for Nonprofit Innovation Free Management Library: Support Center for Nonprofit Management: HUS 4804 Revised 06/12 (MP) Page 9 of 9

10 HUMAN SERVICES MANAGEMENT CLASS EXERCISES HUS 4804 Revised 06/12 (MP) Page 10 of 9