ALCATEL-LUCENT ENTERPRISE WELCOME TO THE NEW PC ERA. August 2013

Transcription

1 ALCATEL-LUCENT ENTERPRISE WELCOME TO THE NEW PC ERA August 2013

2 REFERENCE COMPILATION ON HOSPITALITY This compilation features an overview of many projects from all over the world. Alcatel-Lucent Customer Reference Program

3 DISCOVER OUR CUSTOMERS TESTIMONIAL ALL OVER THE WORLD... EUROPE MEA APAC NORTH AMERICA & CALA 3

4 ALCATEL-LUCENT PROVIDE A SINGLE, CENTRAL SOLUTION TO ENHANCE AND PERSONALIZE THE LUXURIOUS GUEST EXPERIENCE AT 45 PARK LANE 45 PARK LANE To deploy a single, central device to control all in-room features such as climate, lighting, media and phone The flexibility to be able to add new features as and when required A portable solution which allows guests to move around with no loss of functionality Technology that had to match the type of luxurious products that our customers would have in their home Alcatel-Lucent 8082 My IC Phone Better guest experience, strengthening customer loyalty Improved guest access to services, meaning higher revenues per room Streamlined operations, creating greater operational efficiencies Alcatel Lucent enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset. - Marc Campbell, Chief Information Officer, Dorchester Collection Location: London, UK Number of users: 45 rooms and suites WATCH THE VIDEO Just click on the icon 4

5 MARTINHAL BEACH RESORT & HOTEL ENSURES FIRST-CLASS GUEST SERVICES AND OPERATIONAL EFFICIENCY MARTINHAL BEACH RESORT & HOTEL Deploy a converged flexible and reliable communications infrastructure to enable future growth Deliver VoIP communications, IPTV and Video on Demand (VoD), with internet access in all rooms and public areas Consolidate management of Communications and Network Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniSwitch 9700 Chassis LAN Switch Alcatel-Lucent OmniVista 2500 and 4760 Network Management Systems Alcatel-Lucent WLAN Access Points Industry-leading entertainment system, with IPTV and VoD and ability to tailor services based on customer behavioural data Internet access available anywhere in the resort Centralized management of IT functions, with clear internet usage reporting DEAL FACTS AND FIGURES Date initial deal won: January 2010 Implementation date: May 2010 Business Partner: NextiraOne Alcatel-Lucent and NextiraOne did a great job in making the case for all the technology, providing a solution that will support the future demands of our guests, for increased mobility and access to multimedia information. - Luis Silva, Director of IT, Martinhal Beach Resort & Hotel Location: Sagres, Portugal Number of Users: 14 acre site with 160 employees 5

6 GUESTS ENJOY THE BEST AT RIXOS SUNGATE THANKS TO A CENTRALIZED SOLUTION THAT RUNS HOTEL APPLICATIONS OVER A HIGH-SPEED, FACILITY-WIDE NETWORK RIXOS SUNGATE Build a modern, IP-based communication infrastructure for a large facility in a limited timeframe Support a range of communications and network services Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniAccess WLAN Access Point family Alcatel-Lucent OmniSwitch 6850 Stackable LAN Switch Alcatel-Lucent OmniSwitch 9000 family High-quality and continuous communication An easily operable and manageable system Full compatibility to future technologies An IP network solution compatible with the Dynamic Enterprise approach Increased sales and customer satisfaction DEAL FACTS AND FIGURES Business Partner: Sistas We were establishing a new facility and looking for a completely integrated solution. We wanted to have a flexible and dynamic structure where IT and voice communication engage. - Deniz Oztoprak, IT General Manager, Rixos Sungate Location: Antalya, Beldibi, Turkey Number of Users: 1174 guest rooms and 400 offices 6

7 RIU S ALCATEL-LUCENT DATA CENTERS ENSURE HIGH AVAILABILITY AND OPTIMIZED PERFORMANCE RIU HOTELS & RESORTS Wanted to improve user experience Required high availability data centers Wanted to improve access to data and therefore optimize performance Alcatel-Lucent OmniSwitch 10K Modular LAN Chassis (x2) Alcatel-Lucent OmniSwitch 6400 Stackable Gigabit LAN Switch Alcatel-Lucent OmniSwitch 6250 Stackable Fast Ethernet Switch As the solution was already pre-configured before installation, migration was a very quick and successful process Ease of management of a virtual environment DEAL FACTS AND FIGURES Deal won: January 2013 Deal implemented: April 2013 Business Partner: BC Sistemas WATCH THE VIDEO The first reason we chose Alcatel-Lucent for the core network solution was because the proposal they made put forward a comprehensive solution. By that I mean that it had a whole series of functionalities that we thought Riu needed. That was the first reason, another was that it was within the budget we had. - Manuel Ramírez, CTO, Riu Hotels & Resorts, Mallorca Location: Mallorca, Spain Number of users: 107 hotel in 16 countries Just click on the icon 7

8 AL RAYYAN S LUXURIOUS FIVE STAR HOTELS OFFER GUESTS AND STAFF RELIABLE WI-FI ACCESS EVERYWHERE AL RAYYAN HOSPITALITY As the organization owns seven hotels, the main key challenges was to centralize the different systems To make management of the systems easier To allow the integration of existing hotel systems Alcatel-Lucent OmniSwitch products Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniTouch 8082 My Instant Communicator Phones A problem-free solution for staff and guests Great local support from Alcatel-Lucent A solution that can be easily adapted for future needs DEAL FACTS AND FIGURES Deal won: February 2013 Deal implemented: March 2013 Business Partner: Intercol Alcatel-Lucent gives great support in Qatar all over the Middle East but in Qatar especially. And this is why we decided to go with Alcatel-Lucent, to get something for our guests and our administration which is not just reliable but problem-free. - Saeed Rehman, Cluster IT Manager, Al Rayyan Hospitality Location: Doha, Qatar Number of users: 500 staff and all guests in the seven properties WATCH THE VIDEO Just click on the icon 8

9 LEMON TREE HOTELS ENHANCES EFFICIENCY AND CUSTOMER EXPERIENCE WITH ALCATEL-LUCENT PLATFORM LEMON TREE HOTELS Required a solution that would deliver efficiency, an enhanced customer experience, and provide a flexible platform for future growth Needed to be designed specifically to meet the needs of the hospitality market Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniVista 4760 Network Management System The solutions helps staff to deliver a seamless and efficient service to customers Voice Guidance functionality allows guests to set their phones to do not disturb, get reminder prompts whenever they pick up the handset, and also still make calls Designed without the need to integrate any other third party solutions DEAL FACTS AND FIGURES Date initial deal won: August 2011 Implementation date: September 2011 Business Partner: ABS India We chose the solution proposed by ABS India and Alcatel Lucent because it provides a perfect fit for our organization. It provides the simplicity and functionality we need because it is designed specifically to meet the needs of the hospitality market. - Ajai Kumar, Chief Information Officer, Lemon Tree Location: India Number of users:

10 IMPROVING EMPLOYEE ENGAGEMENT AND PRODUCTIVITY SHANGRI-LA HOTELS AND RESORTS Optimizing the workforce for customer service Multiple languages, time-zones and channels Unique and distinctive hotels and offerings High-end leisure market guests expect extensive, accurate and individualized information Integrating a customer service loyalty program into a booking-centre environment Alcatel-Lucent OmniPCX Enterprise Communication Server Routing to most appropriate agent Optimized staffing plans Quality management of call and system usage Optimized training programs Management reporting on quality and performance DEAL FACTS AND FIGURES Date initial deal won: February 2011 Business Partner: Alcatel-Lucent Professional Services Service is everything. The one thing that sets us apart is customer service. Anyone can create the most beautifully decorated hotel in a stunning location. However, customers come to our contact center first. Alcatel- Lucent and Genesys help us to immediately reach these customers and set a good impression straight away. - Han San, Director of Customer Contact Center, Shangri-La Hotels and Resorts Location: Hong-Kong 10

11 BEVERLY HILLS HOTEL AND HOTEL BEL-AIR UPGRADE COMMUNICATIONS TO IMPROVE GUEST EXPERIENCE AND EMERGENCY RESPONSE TIMES THE BEVERLY HILLS HOTEL AND HOTEL BEL-AIR Communication systems were not standardized Needed to improve management of guest Needed to improve guest expectation by proposing personalizable room features Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent OmniVista 8770 Network Management System Alcatel-Lucent Emergency Notification Server Alcatel-Lucent OmniTouch 8450 Fax Software, IP Touch 4068 Alcatel-Lucent OmniPCX Record Suite Alcatel-Lucent OmniTouch 8082 My Instant Communicator Phone Alcatel-Lucent Professional Services Costs cut down by centralizing the call center where we were taking on online reservations Advanced bedroom control and complete personalized service for each bedroom Immediate notification of emergency calls which enables faster responses times System accountability through different reporting tools of the admin console DEAL FACTS AND FIGURES One of the unexpected benefits of the ENS E911 was the admin console. Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the reaction and the awareness and the accountability that was provided to them when they accessed the different reporting tools of the admin console. - Adam Jones, IT Director, Dorchester Collection Hotels Location: California, United States Number of users: Guests in 313 bedrooms and suites WATCH THE VIDEO Just click on the icon: Date deal won: 2010 Implementation date: 2010 Business Partner: None 11

12 SPECTACULAR HOTEL EXCEEDS EXPECTATIONS OF ITS DEMANDING CLIENTELE TRUMP PANAMA HOTEL Provide LAN and telephony services to guests and staff throughout new hotel Zero tolerance for any negative impact on guest experience or quality of service Provide easy-to-manage infrastructure, minimizing network overheads, both operational and maintenance Alcatel-Lucent OmniSwitch family, including multiple 9700E, 6850, 6400 and 6250 devices Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent 4059 IP Attendant Console Alcatel-Lucent 8 Series IP Touch phones including 4068, 4028, 4018 and 4039 models Reliable, secure, high-performance infrastructure enables staff to deliver on guest expectations Intuitive management console and powerful integration between LAN and IP PBX allows environment to be efficiently operated, minimizing operating expenses Infrastructure easy to adapt to meet volatile future needs Alcatel-Lucent solutions give us exactly what we need; great reliability, lower operating expenses, improved functionality and the flexibility to rapidly adapt the infrastructure to meet the changing needs of our business. I tell anyone who asks: We definitely made the right choice in partnering with Alcatel- Lucent! - Fabio Vasquez, IT Manager, Trump Panama Hotel Location: Panama City, the Republic of Panama Number of users: Guests in 369 bedrooms and staff DEAL FACTS AND FIGURES Date initial deal won: 2005 Implementation date: 2011 Business Partner: EBD e-business Distribution 12

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