Alcatel-Lucent Business Communication Solutions for enterprises with up to 1000 employees. Becoming a Dynamic Enterprise

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1 Alcatel-Lucent Business Communication Solutions for enterprises with up to 1000 employees Becoming a Dynamic Enterprise

2 What s different in the Dynamic Enterprise? In the Dynamic Enterprise you and your employees can stay connected however you choose using whatever technologies most practical at any given moment. In your office or at your desk, you ll have your business phone, PC and PDA, just as you do today. You are one user, one account, one identity across all devices that travel with you wherever you go. And wherever you go includes customer sites, hotels and other remote locations: their phones become your phones. Their PCs become your PCs. It s no longer about hardware or facilities or the network you re on: it s about the services you re able to access and receive voice, data, media, the entire converged bundle that productivity and efficiency depend on. The new work environment Business users have their own distinct communications needs in the enterprise context, yet at the same time they are also technology consumers with their own preferences, interests and expectations. The net effect is a consumerization of the enterprise. The technology deployed in business must meet user needs and permit participatory, creative, communitybased content development and exchange. While this is often referred to as social networking (part of the phenomenon of Web 2.0), it s not wholly social anymore. Such behavior is at the center of the Dynamic Enterprise. Web-based collaboration draws on all the rich-media capabilities of today s IP networks. It allows colleagues to work together seamlessly, proactively and instantly; to personalize their experience; and to accelerate decisionmaking and time to market.

3 Become a Dynamic Enterprise with Alcatel-Lucent Enhance employee efficiency Your users define the communications needs of your enterprise. To ensure their maximum efficiency, it s essential for you to know who they are, what they are trying to accomplish and which tools they need to succeed. Categorizing your users by their different requirements will help you define the communication solutions required to meet everyone s needs. Profile-based communications give users more control over their technology while simplifying procurement and maintenance for your IT department. PROFILE EXAMPLES CHARACTERISTICS Office Worker At desk: 85% Away: 15% Attendant Helpdesk Finance, Legal Mobile Professional Away from desk: 40% to 60% Sales Force Technical Field Force Consultant Executive At desk: 40% Within company: 30% Outside company: 30% C-level Executives On-site Roamer In office not at desk: 80% In a shared office: 20% IT Staff Security On-site Maintenance Team Worker In office: 70% Away: 30% Project Manager Line Manager BEING THERE WITHOUT BEING THERE The conference call is being displaced by the kind of interactive multimedia experience available through the Alcatel-Lucent OmniTouch MyTeamwork application. This blended application uses a web-based interface to share information in real time, with support for instant messaging, audio- and video-conferencing and file transfer. No matter where people are, such applications reinforce the sense of coming together to get the job done.

4 Enrich your customers experience We help you optimize your customers communications with you through IP-based applications that intelligently distribute and handle calls including sophisticated greeting center and contact center capabilities. Greeting Center: A wide range of phones adapted to individual needs Easy deployment Contact Center: Security combined with a high level of customer service Minimal training requirements Ensure operational continuity Through centralized management of wired and wireless communications, high availability and robust network security, we make the management and operation of your network exceptionally simple, efficient and cost effective. Ensure business continuity with: Centralized management Cost-effective resilience Protection against threats such as viruses, worms and hackers CONSOLIDATE YOUR DATA AND VOICE INFRASTRUCTURE We provide the infrastructure to support the full range of IP communications combining data and voice into a seamless, integrated package. ALCATEL-LUCENT OMNIPCX ENTERPRISE COMMUNICATION SERVER The world s leading IP communications platform for medium-sized and large enterprises offers: Extensive call handling capabilities Easy scalability Multimedia call processing for Alcatel-Lucent and third-party clients/phones (IP, SIP, TDM) Full support for technology convergence ALCATEL-LUCENT SWITCHES AND ACCESS DEVICES The Alcatel-Lucent OmniSwitch and OmniAccess switches, access points and devices provide: Secure wired and wireless connectivity in any configuration you require Full support for data and voice traffic Essential interconnections between your network, your people, your processes and corporate knowledge

5 Simplify your path to advanced communications Without a major technology investment, you can now put the full range of advanced communications capabilities at the disposal of your organization, all pre-integrated in a single, industry-standard server. With the new Alcatel-Lucent Business integrated Communication Solution (BiCS), purchase the licenses you need and take advantage of software-based advanced communications immediately. Try before you buy BiCS is consistently and predictably priced. What s more, its flexibility gives you the freedom to try before you buy, rather than take the risk of investing in an immovable, infrastructure-intensive solution. Pay as you grow Highly flexible, eminently scalable, BiCS comes pre-installed with all the applications you require. Simply pay as you grow by activating licenses as needed to put the right array of tools in the hands of your users. TAKE ADVANTAGE OF: Cost-effective, full-featured enterprise telephony capabilities Pay-as-you-grow functionality Flexibility and reliability Easy user management Telephony Softphone Alcatel-Lucent Management Mobility Integrated Messaging Contact Center 3rd party Applications Fax Server POWERFUL PRESENCE, SEAMLESS EXPERIENCE Alcatel-Lucent OmniTouch TM 8600 My Instant Communicator integrates the full set of business tools that today s users need to stay in touch and in the know enabling truly in-the-moment collaboration. The world's first integrated, multimedia, multisession, multidevice UC client solution, My Instant Communicator allows users to enjoy a single, predictable communication experience regardless of device or connection. My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or PDA.

6 Supporting you with expert services AND CONSULT DESIGN PROJECT INTEGRATE MANAGEMENT CUSTOMER SATISFACTION AND DEPLOY BUILD CONSULT AND DESIGN Solution Architects Network Architects Business Consulting Business Consultants Technical Consultants INTEGRATE AND DEPLOY Network Engineers Solutions Experts PROJECT MANAGEMENT Technical Project Managers Project Managers OPERATE AND MAINTAIN RUN OPERATE AND MAINTAIN Service Desk Network Operation Center Technical Support Center Field Engineers Resident Engineers Stay ahead of your competition To help you stay ahead of your competition, Alcatel-Lucent sets the pace for advances in communications technologies by combining what is possible in science and technology with what is required by the markets. With Alcatel-Lucent and its network of more than 2100 partners around the world, you gain a global partner with local presence to ensure the longterm success of your Business Communication Solutions. THE ALCATEL-LUCENT BUSINESS PARTNER NETWORK A worldwide resource of Business Partners accredited through a demanding Business Partner Program is ready to help you choose the Alcatel-Lucent solution that s right for your business needs. Your network is going green All Alcatel-Lucent switches are designed for minimum environmental impact, achieving the lowest power consumption rates available in most markets and complying with environmental standards such as RoHS, WEEE and NEBS Level 3.

7 Your time. Your money. Your business. Advanced communications solutions that work for you Companies around the world have realized enormous gains in productivity, efficiency and convenience through the uptake of Information and Communications Technology (ICT). , the Internet, mobile voice and data all have produced meaningful benefits and changed the ways of working, making business more flexible, immediate and responsive than ever before. With the advent of Unified Communications and Collaboration (UC & C), the paradigm is about to shift once again. Instead of simply supporting the business of the enterprise, ICT is becoming an integrated part of that business. More than an enabler, ICT is an essential component of the Dynamic Enterprise. What if you could put all the pieces together? Enabling today s DYNAMIC ENTERPRISE Reachability Multimedia Collaboration Networks of People Presence DYNAMIC ENTERPRISE Availability Exchanges of Knowledge When enterprises connect their Network, People, Processes and Knowledge, they produce, innovate, perform and transform making technology a competitive differentiator and their enterprise more dynamic.

8 Business Communication Solutions ENT EN 12/ Alcatel-Lucent Enterprise - 32, avenue Kléber Colombes - France - RCS Paris B Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. Copyright 2008 Alcatel-Lucent. All rights reserved. Photos: EBG Photo Library. Printed in EEC on chlorine-free paper.