20-20 Voice and Data Switching System. Building a Better Communications Network

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1 20-20 Voice and Data Switching System Building a Better Communications Network

2 Teltronics. Understanding VoIP In today s competitive business environment, we all face challenges but the decision of integrating a Voice over Internet Protocol (VoIP) network shouldn t be one of them. Teltronics makes the choice easier by delivering a comprehensive answer for providing unsurpassed reliability and feature-rich IP-enabled solutions. With the system, companies can retain the benefits of profiting from digital telephony while still enjoying the enhanced capabilities of VoIP. The communications systems enable businesses to build revenue and capture market share through software and business-building applications focused on company needs. Teltronics. Building a Better Communications Network.

3 Building a Better Communications Network Architectural Flexibility For several decades, the communications system with its % QoS, mission critical reliability and flexibility has earned a loyal following in businesses and government facilities worldwide. Scaling from 256 to 9216 ports and an unlimited number of VoIP ports, the flexible and modular now delivers a converged network communications solution for small, medium and large enterprises with single and multiple locations. By updating your current communications investment with a IP-enabled solution, your company can preserve the viability of its existing PBX and deliver innovative features that are only supported by Voice over IP. Leveraging Existing Infrastructure Companies are finding new ways to maximize investments by converging voice and data on the same network. The Teltronics seamlessly integrates with existing corporate local and wide area networks to deliver telephony and multimedia services over a converged IP infrastructure. The system offers a number of options designed to address unique communications and business requests. The VoIP solution leverages existing voice and data communications infrastructures. Calls can be processed through the existing voice network or VoIP whichever is more appropriate for a particular need. This gives customers the widest possible selection of communications options. Building on Existing Investment With the Teltronics IP-enabled solution, you can determine where to introduce IP telephony in order to maximize the return on investment. A phased implementation approach allows you to protect investments, maintain the level of service expected and move to a VoIP solution at a pace that makes sense. Current users of the can preserve their investment, add high-end applications, and migrate to VoIP without a forklift upgrade. The transition to VoIP takes place in a controlled fashion without disruption of telephony services while converged voice and data networks are established. As a Teltronics customer for several years, the products have proven their reliability with us. We have their product in over 350 schools throughout New York. Teltronics undertakes with speed and diligence the installations, repairs and service for their products. Mark Spencer Director Telecommunications NY Board of Education

4 Teltronics. Focusing on Business Needs With over thirty years experience in developing and designing voice and data communications solutions, Teltronics has the experience to deliver high performance Internet Telephony solutions. By enhancing the with IP, companies can realize the business benefits IP Telephony has to offer. Organizations can reduce costs, enhance productivity, improve customer service, simplify migration and protect their existing communications investment. The majority of global enterprises consider Voice over IP as the next generation solution for their business. Customers are looking at VoIP solutions as key enablers to achieve savings, revenue generation and business innovation factors that will allow their businesses to gain a competitive edge. Frost & Sullivan World Enterprise IP Telephony Solutions Markets 2002 Key Benefits of a IP-Enabled Solution Simplified Migration. The implementation path allows organizations to choose the best approach based on their business needs, budget, comfort with the technology, or current investment in voice and data communications. Investment Protection users have a clear migration path toward IP Telephony. The common software, system elements, management environment and user interface protects existing investments. Cost Reduction. Using the IP-enabled solution, a cost savings is seen in reduced toll charges, network consolidation, and remote user access. Increased Productivity and Customer Service. The Teltronics multimedia applications provide employees with powerful communications tools that can increase productivity and customer service.

5 Building a Better Communications Network Modules of the IP-enabled Solution The IP Modules allow you to incrementally enable your system for high-quality voice transmission over an IP network on the line side and trunk side of your existing circuit-switched infrastructure. IP Trunk Unit. The IP Trunk Unit (IPTU) is a point-topoint gateway between two systems that allows voice traffic over an IP-based data network. With trunk side gateways, network facilities are consolidated and costs are reduced by using the data network for telephony. IP Station Unit. The IP Station Unit (IPSU) is a station side module that connects VoIP telephone sets to the over an IP-based network. The addition of the IPSU allows a smooth transition to VoIP at the desktop while maintaining all current capabilities of the system. IP Telephones. The Teltronics family of IP Phones provides a state of the art desktop solution. These phones use an enhanced H.323 feature set that allows IP station users to access all existing subscriber features as well as additional IP-enabled telephone features. IP Gateway. The IP Gateway (IPGW) provides a true multi-point, IP network solution. Calls are routed through the IP network as virtual connections to other Gatewayequipped systems or to standards-based H.323 gateways. The system also connects transparently to other VoIP telephone systems at the packet level without going through analog or digital gateways decreasing latency and unnecessary costs. IP Phones Windows Based Attendant PSTN T1/E1 PRI/SS7 Public Network Switching VisionWorks Centralized Voice Mail Analog Public Network Switching IXP Los Angeles LAN/WAN LAN Network Switching T1/E1 PRI/VoIP Private Network Switching OMNIWorks server IXP New York Analog Phone LAN/WAN PSTN ClearCom Digital Phone OMNIWorks Contact Center Remote Offices

6 Architecting your Communications Tools Teltronics suite of applications provides employees with powerful communications tools that can increase productivity and build customer relationships. Superior Customer Interaction Customer loyalty is the cornerstone of business growth. Interaction with customers through contact centers has evolved from being a cost center to a mission critical business component. Customers must have successful access to information and service when and how they want it, whether it is via voice, , chat or co-browsing. Teltronics offers a unique approach to providing superior customer interaction. The system provides an in-system ACD assembled for small or departmental contact centers. The LAN-based OMNIWorks meets the requirements for large volume multimedia call center applications. The OMNIWorks solution enables interaction among multiple contact centers, easily integrates into the existing voice and data infrastructures, creates flexible management and reporting tools, and incorporates web browsing and collaboration. The Case for IP Telephony Productivity increases 20%-30% from using unified communications Operation expenses lowered 40% Moves, Adds, Changes and Administration Telecommunications costs decrease 30% - one converged network Advanced Conferencing Today s business world often demands collaboration among numerous individuals either at one or many locations. Teltronics embedded conferencing technology, VoiceForum, allows a business to operate multiple conferences for the whole organization without incurring outside overhead. Sophisticated Security High-risk environments demand specialized calling and reporting functionality. Teltronics Special Security Advantage package is especially designed for high-sensitivity and highvisibility environments campus, healthcare, utilities, federal, state and municipal organizations and correctional facilities that require security and emergency notifications. Unified Messaging Enterprise business is expanding and organizations must incorporate data and voice communications across a wide variety of mediums. Teltronics powerful unified messaging solution combines , fax and voic , allowing employees to maximize productivity and enjoy the flexibility of easy, anywhere access to messages from a single source. Integrated Computer Telephony The digital platform merges voice communications and information processing technologies to provide a powerful platform for integrated switch-computer applications. Customer support, telemarketing, operator services and enhanced services provisioning are just a few of the applications developed and available with the Teltronics. Creating unlimited possibilities.

7 Building a Better Communications Network Making the Right Choice Teltronics provides a solid foundation for IP telephony implementation. The solution meets the specific needs of businesses while keeping the commitment of investment protection. Enterprises can migrate at the pace that best suits their needs, reaping the many benefits of VoIP without disrupting vital communications service. The VoIP solution: Where the immediacy of voice meets the power of data to help organizations increase profitability, lower total cost of ownership and improve customer service. Teltronics. Building a Better Communications Network.

8 Teltronics Ideas that Communicate For over 30 years, Teltronics has been helping people communicate. It s who we are. It s what we do. From traditional circuit-based switching systems, sophisticated alarms management systems, and custom-built electronics, to lifesaving E911 solutions and robust, feature-rich IP-centric and IP-enabled communications solutions, Teltronics has a solution to meet your most vital communications needs Whitfield Industrial Way Sarasota, Florida (941) Specifications subject to change without notice Teltronics Incorporated. Teltronics is a registered trademark and 20-20, VisionWorks, OMNIWorks, VoiceForum are trademarks of Teltronics Incorporated. All other products mentioned are the trademarks of their respective owners. Europe + 44 (0) Mexico +52 (55) Part # Rev A

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