School of Workforce & Continuing Education. Spring Your Success Happens Here facebook.

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1 School of Workforce & Continuing Education Spring 2016 Your Success Happens Here facebook.com/capitalccce

2 Welcome to Capital Community College s School of Workforce & Continuing Education your resource for new and innovative programming to enhance your skills and knowledge. The speed of change in the business world has increased vastly over the past decade. We want to help you keep up with these changes and improve your marketability. This semester, we ve added a business analytics series of courses, computer courses held in Spanish, sexual assault crisis training, health information technology, sustainable food service, community health worker and more. Whatever your learning style, we can accommodate you from courses on campus and online, nights and weekends, accelerated career training certificate and private courses! Check us out! 4 EASY WAYS TO REGISTER By Phone (860) Mon.-Fri 9am to 4:30pm Mastercard, Visa, or Company PO By Mail Continuing Education Capital Community College 950 Main Street, Hartford, CT By Fax (860) ATTN: Damaris Torres TABLE OF CONTENTS Career Training Center Payment Options...3 Healthcare...4 Business...9 Social Service...10 Food Service...11 LEARN to EARN Programs...11 Professional Development Center Business Language...13 Business Skills...13 MBA BootCamp...14 Business Analytics Series...15 Computers...17 Communication & Writing Skills...15 ESL...12 Finance...23 Foreign Language...20 Healthcare...21 Sexual Assault Crisis Training...22 Wellness...24 Capital Arts & Music Center Private Lessons...27 Concerts@Capital...27 Online Learning@Capital...25 Capital On the Road...26 Registration Form...28 General Information Center Contact Directory...33 On-Campus Resources...32 In-Person Continuing Education Capital Community College Rm. 316 (3rd Floor) 950 Main Street, Hartford, CT Refund Policy For Credit-Free Courses Bus Passes The College reserves the right to cancel courses with insufficient enrollment. If a course you have registered for is cancelled, you will be notified and offered the option of receiving a full refund of fees or applying your course fee to another credit-free course in the same semester. Refunds take at least 4-to-6 weeks. No refunds are issued for credit-free courses unless you withdraw three (3) business days before the first class meeting, in writing or in person, to the office of Continuing Education, 3rd Floor, room 316, 950 Main Street, Hartford, CT Please Note: If you register for a course, you are responsible for payment whether or not you attend. Do not assume you will be deregistered for a course if you do not pay. See above paragraph. A limited number of bus passes will be offered to students enrolled in one of the career certificates on a First Come, First Served basis. Students will have to pay $26 with a bank check or money order only, payable to Capital Community College. Bus passes will be available a few weeks after classes start. Instructions will be provided to instructors when bus passes are available. For help selecting courses, please call Odile Dilone (860) , or via , odilone@capitalcc.edu. Spring 2016 Register Now (860)

3 STUDENT STORY Jeffery St. Jean Jeffery St. Jean was a student who was underemployed, holding a part-time job which only provided 20 hours per week. He knew that he needed to get an opportunity that was more lucrative, permanent and provided benefits. During this challenging time, Jeffery was also assisting in taking care of his parents who provided great support for him to advance in his career. Jeffery decided to take a step, and that step was to get more education. By making this decision to get more education, Jeffery chose Capital Community College s Sustainable Food program. Through the program, Jeffery who has already worked in the food industry for many years, was able to advance his culinary skills and earn the ServSafe certification, an important credential in this field. Upon completing the course and his internship, it was now time to market himself for better employment. Jeffery took the skills from the program and used all of the techniques he learned to impress potential employers. These skills included networking to gain access, being prepared for his interview, making himself available to prepare meals for the head chef, and presenting an overall high level of professionalism. Jeffery is now employed full-time with benefits. Congratulations Jeff! From day one you will be surrounded by positive people with great connections in this field. The class motivated me to upgrade my employment situation and I am much happier now. All of the concepts from class will not only help you get a job but will help you do well in that job. My advice is say yes to everything. The class gives you what you need, and nothing you don t. I would recommend it as an affordable entry into a new career, or a way to increase your marketability. Jeffery St. Jean 2 Spring 2016 Register Now (860)

4 payment options We offer several payment options for our continuing education programs. Our career training certificates, shortterm professional development workshops and personal enrichment courses may be covered by employers or other organizations. Call (860) for more information. Payment Plans We have payment plans available for some of our career training certificates. Payment plans are divided into 2 payments. For more information on the details for specific certificates, please call our Customer Service Center at SNAP-ET Scholarships If you currently receive SNAP-ET benefits, you may be eligible to receive a scholarship to participate in a career training certificate program offered at Capital. Our experienced faculty are experts in their fields and provide the necessary strategies and skills to ready you for the workforce. Classes are offered at various times to work with your schedule. Refer to the course offerings in this catalog for full descriptions, days and times. SNAP-ET eligible Spring 2016 certificate programs available include: Administrative Medical Assistant, Administrative Assistant, Bookkeeper Assistant, Certified Nurse Aide (CNA), Certified Nurse Aide Refresher, Community Health Worker, Customer Health Care, ECG/EKG Technician, Emergency Medical Technician (EMT-B), Health Information Technology Support Specialist, Medical Coding & Billing, Mobile Apps Developer, Networking/Cybersecurity Technician, Patient Care Technician (PCT), Personal Care Assistant (PCA), Personal Trainer, Pharmacy Technician, Small Business Development & QuickBooks, Social Services Assistant, Sustainable Food Service, and Weatherization Reach out to program coordinator Nurith Vidal at (860) to learn more about eligibility requirements and class offerings. the following information: student name, course title, course CRN, dates, times, and a promise to pay, as well as the address where the invoice is to be sent. Please contact our Customer Service Center, , for more information on tuition authorization letters. Veterans Benefits For more information on Veterans Benefits, please contact Margaret Abraham, Veterans Coordinator, at (860) , Room 208. Workforce Innovation and Opportunity Act (WIOA) Funds WIOA funds are available to those who qualify and will cover tuition on a variety of class offerings. For more information on how to apply for the program, visit the American Job Center at your local CT Department of Labor (in Hartford: 3580 Main Street). Program information is also available at For an overview of the WIOA program, please go to WIA-Eligible Spring 2016 certificate programs available include: Administrative Medical Assistant, Administrative Assistant, Certified Nurse Aide, Certified Nurse Aide Refresher, Community Health Worker, Emergency Medical Technician (EMT-B), Health Information Technology Support Specialist, Medical Coding & Billing, Mobile Apps Developer, Networking/Cybersecurity Technician, Patient Care Technician (PCT), Personal Care Assistant (PCA), Pharmacy Technician, Sustainable Food Service, Small Business Development & QuickBooks, and Social Services Assistant. Contact Continuing Education Coordinator Odile Dilone for more information on WIOA and WIOA-Eligible certificates, at (860) Third Party Tuition Authorization If your employer, or other organization, is going to pay for your class, a tuition authorization letter needs to be completed before you can enroll in the course. The authorization letter should be printed on company letterhead, and must include WANTED Teachers Who Inspire Greatness Do you enjoy sharing your expertise with others? Are you passionate about what you do and know? Can you inspire a classroom filled with adult learners? Consider joining the adjunct faculty at Capital Community College. We are always looking for GREAT teachers to provide wisdom, knowledge and on the job expertise to our students in the School of Workforce & Continuing Education. Connect with Andrea Baylock in our Professional Development Center at (860) or abaylock@capitalcc.edu. Spring 2016 Register Now (860)

5 career training center CCC Gets You Career Ready Welcome to the Career Training Center at Capital Community College. We have assembled a dynamic array of training programs. We are eager to help develop your knowledge and skills to achieve your career goals. Led by subject matter experts, our certificate programs provide real-life experiences, along with essential academic lessons. WHAT S NEW Our certificate programs have been enhanced to provide you with better preparation for the world of work and how to make a successful transition from training to career. As part of your certificate, you will learn work readiness and career planning skills. TOPICS COVERED: Business writing tips Problem solving Decision making Time management Professional behavior in the workplace Job search strategies Resume and cover letter writing tips Interviewing techniques HEALTHCARE CERTIFICATES Administrative Medical Assistant You will be prepared to perform administrative tasks in a medical office or facility. You will learn how to greet patients, answer the phone, schedule appointments and surgeries, update medical records, and process medical correspondence. You will also learn how to determine insurance coverage and gain extensive insight on accounting, filing procedures and customer service. The training will highlight government regulations including HIPAA, OSHA, DEA and CLIA. Computer basics and an introduction to MS Word and Excel will be covered. Prerequisites: You must have a high school diploma or GED Basic computer skills Take assessment tests for reading and math Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills HMED-5333 Administrative Medical Assistant Skills HMED-5256 Medical Terminology (Please refer to page 21 for the Medical Terminology dates. Two sessions to choose from) Course Code: HMED G $1,279 Dates: Mar. 4 May 27, 2016 (No class 3/25, 3/26) Day/Time: Friday (9am to 2pm) & Saturday (9:30am to 12:30pm) Room: 617 Instructor: Amy Koehler Course Code: HMED G $1,279 Dates: Feb. 24 May 4, 2016 (No class 3/23, 3/25, 4/27) Day/Time: Mondays/Wednesdays/Fridays, 5:30pm to 8:30pm Room: 617 Instructor: Ann Patterson 4 Spring 2016 Register Now (860)

6 career training center Medical Coding & Billing Medical coders are essential team players in physician offices and clinics, working with accuracy and diligence to ensure health care providers are properly reimbursed. In this course, you will learn ICD-9 CM & PCS, ICD-10 CM & PCS, HCPCS and CPT-4 codes, billing, and medical terminology. Prerequisites Participants must have a high school diploma or GED Take assessment tests for reading and math. Call our information center at (860) to schedule testing. Individuals with college experience may request the assessment tests be waived Have basic computer skills Other Information: Participants will be prepared to take this certification: NHA Billing & Coding Specialist Certification, nhanow.com/billing-coding.aspx AAPC Certified Professional Coder Apprentice (CPC-A status. A candidate with coding experience may apply for CPC certification status), certification/cpc/ Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills HMED-5361 Medical Coding & Billing Skills HMED-5256 Medical Terminology (Please refer to page 21 for the Medical Terminology dates. Two sessions to choose from) Course Code: HMED G Cost $2,495 Dates: Feb. 19 Jun. 27, 2016 (No class 3/25, 5/30) Day/Time: Monday/Wednesday/Friday, 5:30pm to 8:30pm Room: 616 Instructor: Pierre Gourbourn ECG/EKG Technician Are you interested in working in an acute healthcare setting? Do you think you would enjoy collecting valuable health data? Capital Community College is offering a certificate training program to prepare you as an entry level Electrocardiogram (ECG/EKG) Technician. This course is recommended for students considering employment in the acute care/outpatient healthcare setting or those currently employed in healthcare looking to enhance their career mobility or further knowledge in this field. This course is also appropriate for current ECG technicians seeking certification in this field. Students will learn key customer service concepts, basic anatomy and physiology of the cardiovascular system, calculating heart rate, identifying sinus atrial, AV junction, ventricular and AV block rhythms and 12-lead ECG interpretation including myocardial infarction. Students will explore real life scenarios in classroom and laboratory learning environments. This course requires the use of current ECG equipment in the skills lab. Textbook, BLS for Healthcare Providers and a national certification test are included in the course cost. Prerequisites: Participants must have a high school diploma or GED Training and one year of healthcare experience preferred Take assessment tests for reading and math. Call our information center at (860) to schedule testing. Individuals with college experience may request the assessment tests be waived Other Information: Students will be prepared to take an EKG Technician certification test Courses required to complete the certificate: HMED-G5385 ECG/EKG Technician Skills Course Code: HMED G5385 $989 (includes textbook) Dates: Feb 22-May 3, 2016 Day/Time: Monday/Tuesday, 5pm-8pm Room: TBA Instructor: Kareen Ambroise, RN Spring 2016 Register Now (860)

7 career training center Nurse Aide Certification (CNA) Build a career in healthcare while earning college credits! In 2014 our CNA course was evaluated for credit-worthiness, and was the first CNA program in CT to be awarded college credits! Upon successful completion of our Nurse Aide Certification (CNA) course you will be eligible for 3 college credits from Capital Community College or 4 college credits from Charter Oak State College! Certified nurse aides (CNAs) are valuable members of the healthcare team who provide basic nursing care in a variety of settings. Capital Community College is licensed by the CT Department of Public Health to present our 141-hour part-time course. Classroom and skills laboratory instruction are held at the College. Clinical experience is held at area skilled nursing facilities. Formats: 8-week weekday course 11-week evening course Prerequisites: Participants must be 17 years of age or older Take assessment tests for reading and math. Call our information center at (860) to schedule testing. Individuals with college experience may request the assessment tests be waived Provide a physical exam including TB screening, immunization record and flu vaccine documentation (during flu season) Course Code: HMED G Cost: $1,219 Dates: Jan. 20 Apr. 7, 2016 Day/Time: Wednesdays/Thursdays/Friday, 6pm to 9pm (Lecture) Wednesdays/Thursdays, 6pm to 9pm and Saturday, 8:30am to 2:30pm (Skills Lab) Fridays, 4pm to 6pm (Skills Lab Review) Wednesdays/Thursdays, 5pm to 9pm and Saturday, 8am to 2pm (Clinical) Rooms: 317 (Lecture), 820 (Lab) and local skilled nursing facility (Clinical) Instructor: Gina Bailey, J.D., RN Course Code: HMED G $1,219 Dates: Mar. 7 May 3, 2016 Day/Time: Mondays Fridays, 9:30am to 12:30pm (Lecture) 8:30am to 2:30pm (Skills Lab), 8am to 2pm (Clinical) Rooms: 317 (Lecture), 820 (Lab) and local skilled nursing facilities (Clinical) Instructor: Marvia McDonald-Dias, BSN, RN Course Code: HMED G $1,219 Dates: May 9 Jun. 30, 2016 Day/Time: Mondays Fridays, 9:30am to 12:30pm (Lecture) 8:30am to 2:30pm (Skills Lab), 8am to 2pm (Clinical) Rooms: 317 (Lecture), 820 (Lab) and local skilled nursing facilities (Clinical) Instructor: Kareen Ambroise, RN Other Information: State competency testing is included at the end of the course Textbook and workbook are included in the course cost The following required items are not included in tuition: uniform, travel expense to clinical, physical exam, and CT Nurse Registry application fee A class calendar outlining the days and times for the lectures, labs and clinical will be provided Upon successful completion of the course you will be eligible for 3 college credits from Capital Community College or 4 college credits from Charter Oak State College Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills HMED-5023 Nurse Aide Certification Course Code: HMED G Cost: $1,219 Dates: Jan. 11 Mar. 9, 2016 Day/Time: Mondays Fridays, 9:30am to 12:30pm (Lecture) 8:30am to 2:30pm (Skills Lab), 8am to 2pm (Clinical) Rooms: 317 (Lecture), 820 (Lab) and local skilled nursing facilities (Clinical) Instructor: Kareen Ambroise, RN 6 Spring 2016 Register Now (860)

8 career training center CNA Refresher Need to brush up on your CNA (Certified Nurse Aide) skills? Has your certification lapsed? Do you need to retake the CNA competency examination? Our 24-hour refresher course is designed to help you get up to speed on the basics. Our instructors are RNs who review principles of care, lab skills and test taking strategies. Prerequisites: Must have a CNA certification and be entered into the CT Nurse Aide Registry *Note: If you have an out of state certification that has expired, you may have to take the CNA course, instead of the CNA Refresher. Please contact Ruth Krems at (860) for more information. Courses required to complete the certificate: HMED-G5166 CNA Refresher Patient Care Technician (PCT) Become an integral part of the health care team with a PCT certificate. This course will build upon your CNA knowledge and skills. You will learn advanced patient care skills, HIPPA compliance, Basic Life Support (BLS) for healthcare providers, introduction to ECG and pulse oximetry, introduction to computers, cultural diversity in healthcare and introduction to health careers and education pathways. Prerequisites: Must possess a CNA certification Courses required to complete the certificate: HMED-G5228 Patient Care Technician Skills Course Code: HMED G $999 Dates: Jan. 19 May 15, 2016 (no class 2/15) Day/Time: Mondays/Tuesdays, 6pm to 9pm Room: 317 Instructor: Gina Bailey, J.D., RN and team Course Code: HMED G $289 (textbook included) Dates: Jan. 27 Feb. 24, 2016 (no class 2/12) Day/Time: Wednesdays/Fridays, 5pm to 8pm Room: 820 Instructor: Jill Gauthier, BA, RN Course Code: HMED G $289 (textbook included) Dates: Apr. 6 Apr. 29, 2016 Day/Time: Wednesdays/Fridays, 5pm to 8pm Room: 820 Instructor: Jill Gauthier, BA, RN Patient Care Technician (PCT) Become an integral part of the health care team with a PCT Spring 2016 Register Now (860)

9 career training center Personal Trainer Certification Course According to the latest fitness industry salary guide, Personal Trainers are earning on average of $34 an hour. Whether a career move or for your own personal knowledge, get all the information you need to become a Certified Personal Trainer. Capital Community College and World Instructor Training Schools (WITS) bring you this challenging course which is taught over an 8-week period for better retention and hands on skill competency. The national exams are held on the 9th week. This course includes lectures, hands on practical training and an internship. Students must take a CPR/AED course and complete a 30 hour internship in order to receive their certificate. The course prepares you for success with key topics that include biomechanics, exercise physiology, fitness testing, and equipment usage and health assessment. You will be prepared to work with clients and stand out in any gym as the expert in your field. Prerequisites: None Other Information: The Personal Trainer Certification by World Instructor Training Schools (WITS) is included in this course This course includes a CPR/AED certification, which is required to receive a WITS certification Lectures are held on campus on Tuesdays, and hands on practice on Thursdays will be held at an off-campus location Courses required to complete the certificate: PRFD-G5589 Work Readiness & Career Planning Skills RECR-G5014 Personal Trainer Skills HMED-G CPR/AED Certification Course Code: RECR-G5014 Cost $899 Spring 2016 Contact Odile Dilone, odilone@capitalcc.edu, for more information Pharmacy Technician The need for quality pharmacy technicians is on the rise nationally and in Connecticut. Designed in partnership with the Connecticut Pharmacists Association, this comprehensive program will prepare you for an entry-level position in community, hospital, or long-term care settings. Course highlights include medical terminology, reading and interpreting prescriptions, and defining drugs by generic and brand names. Learn dosage calculations and dose conversion, dispensing of prescriptions, control, billing, and insurance reimbursement. Prerequisites: Participants must have a high school diploma or GED Basic computer skills Take assessment tests for reading and math. Call our information center at (860) to schedule testing. Individuals with college experience may request the assessment tests be waived Other Information: The course will prepare you to take Pharmacy Technician Certification Board (PTCB) national certification exam, which is a separate cost. Those with a felony conviction may not be able to take the certification exam. Please contact PTCB for more information, Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills HMED-5356 Pharmacy Technician Skills Course Code: HMED G Cost $949 Dates: Feb. 17 May 2, 2016 Day/Time: Mondays/Wednesdays, 9:30am to 12:30pm Room: 318 Instructor: Peter Sposato Course Code: HMED G Cost: $949 Dates: Feb. 16 Apr. 28, 2016 Day/Time: Tuesdays/Thursdays, 5:30pm to 8:30pm Room: 318 Instructor: Peter Sposato/Jody Kremzar 8 Spring 2016 Register Now (860)

10 career training center Personal Care Assistant (PCA) Personal Care Assistants (PCAs) have held 767,000 of the jobs in the United States. This total is expected to grow by 46% by 2018 based on U.S. Department of Labor employment projections. PCAs are and will continue to be in high demand as the population continues to age and individuals transition from longterm care facilities to homecare. In addition, earlier hospital discharges and the need to care for veterans returning from service will further increase the demand for trained PCAs. The training was developed in consultation with a variety of state and non-profit entities, along with patients and their families. This course will cover topics including the role of the personal care assistant, care of elderly and disabled individuals, proper body mechanics, nutrition, infection control, vital signs, fall prevention, safe wheelchair use, cultural competency, respect, communication, CPR and First Aid Certification, and specific diseases. The program will also cover the social service aspects of a PCA s responsibilities. Guest presenters include family and patients currently employing PCAs, as well as nonprofit agency representatives whose constituents needs may be met by trained PCAs. Prerequisites: Participants must have a high school diploma or GED Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills HMED-5366 Personal Care Assistant Skills BUSINESS Administrative Assistant Running a small to mid-sized office is rewarding work, especially if you have the right skills to manage effectively. In this course, you will be provided with the tools and strategies to help you manage day-to-day tasks with confidence, including projects, people and situations. You will be armed with time management and organizational skills so that you can build effective business relationships and exceed customer expectations. This course features MS Office basics, office organization, record keeping, report writing, customer service training, time management, math strategies and professional tips. Prerequisite: You must have a high school diploma or GED Basic computer skills Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills AOP-5034 Administrative Assistant Skills Course Code: AOP G Cost: $899 Dates: Feb. 16 Apr. 28, 2016 Day/Time: Tuesdays/Thursdays, 5:30pm to 8:30pm Room: 604 Instructor: Staff Course Code: HMED G $899 Dates: Mar. 1 Jun. 2, 2016 Day/Time: Tuesdays/Thursdays, 11am to 2pm Room: 303 Instructor: Patricia Corcoran Course Code: HMED G $899 Dates: Mar. 1 Jun. 2, 2016 Day/Time: Tuesdays/Thursdays, 5pm to 8pm Room: 303 Instructor: Patricia Corcoran Spring 2016 Register Now (860)

11 career training center Small Business Development w/word, Excel and QuickBooks Do you dream of owning your own business? Capital Community College has the small business start-up training you need to make it happen. A business leader who understands what it takes will guide you through the process. Course highlights include how to apply for financing, develop a marketing plan, prepare budget projections, write a business plan, understand government regulations and handle operations (human resources, accounting and bookkeeping). Computer basics, MS Word, MS Excel, as well as QuickBooks Pro will be covered. Prerequisites: A high school diploma or GED is recommended Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills BIS-5000 Small Business Development w/word, Excel & QuickBooks Skills Course Code: BIS G Cost: $899 Dates: Feb. 16 May 10, 2016 Day/Time: Tuesdays/Thursdays, 5:30pm to 8:30pm Room: 616 Instructor: Odell Cooper SOCIAL SERVICE Social Services Assistant Social Services Assistants help social workers and healthcare workers provide services to individuals in their care. In this course, you will learn how to evaluate client needs, assist clients with obtaining services including welfare, Medicaid and food stamps, and techniques for providing person-centered support. Techniques for organizing and facilitating group activities and providing daily living skills to prepare individuals living in halfway and supportive housing will be discussed. Prerequisite: Participants must have a high school diploma or GED Courses required to complete the certificate: PRFD-5589 Work Readiness & Career Planning Skills AOP-5038 Social Services Assistant Skills Course Code: HREL-G Cost: $799 Dates: Feb. 17 May 2, 2016 Day/Time: Mondays/Wednesdays, 9:30am to 12:30pm Room: 303 Instructor: Joette Johnson Course Code: HREL-G Cost: $799 Dates: Feb. 17 May 2, 2016 Day/Time: Mondays/Wednesdays, 5:30pm to 8:30pm Room: 303 Instructor: Joette Johnson 10 Spring 2016 Register Now (860)

12 LEARN to EARN Programs Available for Veterans, Displaced Workers, Unemployed & Underemployed Individuals Capital Community College s Department of Labor grant program provides veterans, displaced workers (TAA-eligible), unemployed and underemployed individuals with the opportunity to advance their careers through programs designed with you in mind. Choose from an array of continuing education programs in the areas of IT, healthcare and environmental technologies. This program provides job placement assistance and internship opportunities. Community Health Worker First session starts February 22 - Second session starts June 6 Community Health Workers are becoming an essential part of the healthcare system. They help community members gain access to care, increase their knowledge, help prevent disease and improve health outcomes. In this program, you ll learn about the role of the Community Health Worker, how to provide culturally appropriate health education and outreach, advocate for your clients and more. You will be prepared for the Mental Health First Aid Certifi cation. Customer Healthcare Technology Specialist First session starts March 7 - Second session starts May 9 Learn how to become a customer service specialist with an emphasis on the healthcare industry. Customer Healthcare Specialists can work in a variety of positions within the customer service eld, fi both in healthcare and non-healthcare industries. You will gain the skills necessary to excel as a customer service specialist. Topics include: Professionalism/Customer Service, Communication Skills, Basic Math, Fundamentals of the Affordable Care Act, Fundamentals of Health Insurance, Medical Terminology, Medicaid Benefi ts, Time Management, Basic Computer skills, Cultural Competency and more. You will be prepared for a customer service certifi cation. EMT-B Classes start April 5 This training prepares students for the Connecticut state-certified EMT -B exam. Training includes hands on instruction in administering firstaid and life-support functions including: patient assessment; airway management; shock and resuscitation, various medical emergencies, trauma, EMS operations; and more. Health Information Technology Support Specialist Classes start March 14 The Healthcare IT industry is exploding with opportunities for skilled IT professionals. In this course you will gain the knowledge and skills required to support the installation and maintenance of electronic health record (EHR) systems in various clinical settings. You will become familiar with configuring EHRs, working with Health IT systems, Networking and Health Information Exchange and more. Participants will be prepared to take two of the Certified Healthcare T echnology Specialist exams: Implementation Support Specialist and Technical/Software Support Specialist. Sustainable Food Service First session starts March 14 - Second session starts June 12 You will learn everything you wanted to know about food in this program. Topics include growing food and procurement methods, menu planning, quantity production and cost control, food delivery and production systems, kitchen layout and design, customer satisfaction and quality improvement, sanitation and safety, and the culinary arts of preparing and presenting delicious, nutritious meals. You will be prepped to take the ServSafe certifi cation exam. Weatherization EWW NEW Classes Start March 21 This training includes hands-on instruction in health and safety measures, safe work practices and instruction in theory, methods, techniques and tools for the installation of energy effi ciency retrofi ts including the most commonly installed measures, attic insulation, sidewall insulation, air sealing/infi ltration, basement/crawlspace ceiling insulation, pipe and duct insulation, storm windows/doors and primary windows/doors. SUMMER 2016 * Community Health Worker, starting June 6 * Customer Healthcare Technology Specialist, starting May 9 * Mobile Apps Development, starting June 6 * Sustainable Food Service, starting June 12 To find out about our LEARN to EARN program, reach out to Jo-Anne Leventhal at jleventhal@capitalcc.edu or (860) , or Randall Ward at rward@capitalcc.edu or (860) This workforce solution is funded through a grant awarded by the U.S. Department of Labor s Employment and Training Administration. Spring 2016 Register Now (860)

13 professional development center ONLINE COURSES Take a class without leaving home! We have an extensive variety of courses to choose from. From our 6-week skill building courses, to career training certificates, available entirely online. Please see a partial list below. For more information, please go to page week Skill Building Courses Starting at $99 Accounting Fundamentals Business Finance Discover Sign Language Distribution and Logistics Management Employment Law Foreign Languages (French, Japanese, Italian, Spanish) GMAT Preparation GRE Preparation - Part 1 (Verbal and Analytical) GRE Preparation - Part 2 (Quantitative) HIPAA Compliance Human Anatomy and Physiology Keyboarding LSAT Preparation Programming Courses (C++, Java, Flash, Python) Real Estate Investing Real Estate Law SAT/ACT Preparation Teaching Courses New Courses Added Monthly Upcoming Certificates Spring 2016: Community Health Worker Customer healthcare Technology Specialist ECG/EKG Technician Health Information Technology Support Specialist Personal Trainer Certification Real Estate Principles & Practices Sustainable Food Service Weatherization Upcoming Courses Spring 2016: Data Analysis & Decision Making English as a Second Language (ESL) Lean Processing Technical Project Management Call our Customer Service Center (860) to sign up for our mailing list. Would you like to be the first to know about new courses? Like our Facebook page and stay up to date on what is happening at Capital: Career Training Certificates Starting at $499 3DS Max Administrative Dental Assistant Android Application Developer Building Analyst Quick Start Chartered Tax Professional Cisco CCNA Certification Training CompTIA Training Digital Arts Certificate Event Management and Design Fitness Business Management Forensic Computer Examiner Graphic Design With Photoshop CS5 Training Help Desk Analyst: Tier 1 Support Specialist Human Resources Professional ICD-10 Medical Coding Lean Mastery Medical Terminology Medical Transcription Microsoft Office Certification Training Payroll Practice and Management Preston Bailey s Floral Design Professional Interpreter Project Management Purchasing and Supply Chain Management Video Game Design and Development 12 Spring 2016 Register Now (860)

14 professional development center BUSINESS SKILLS Introduction to Business Analytics Organizations are relying on business analytics or the use of data, statistical and quantitative analysis, exploratory and predictive models, and fact-based management to make decisions and develop action plans. This course covers the foundation and business use as well as a working model of capacity planning. You will also learn the terms, techniques, and how business decisions are made with business analytics. Course Code: BIS G Cost: $90 Date: Apr. 22, 2016 Day/Time: Friday, 9am to 4pm Room: 307 Instructor: Staff Human Capital: Managing Talent & People An employer s most valuable assets are its people. A company s success depends on the growth and success of the people who work there. Happy employees, translate to happy customers, and better productivity. Developing talent goes hand in hand with successful employee retention and productivity. Employers often forget about this integral part in their strategic planning, and are quick to cut training funds when in need. Developing talent starts on the first day, with an effective onboarding plan, and continues with the employee s development through training and on the job opportunities. From establishing an effective onboarding plan, to continued employee development, we will discuss the benefits this will bring to your company. Making employee development a priority, will help you increase your bottom line and retain employees. Explore a successful employee development strategy plan, from onboarding, training and development, to exit interviews and how to use them to improve your plans. Course Code: HREL G Cost: $90 Date: Apr. 12, 2016 Day/Time: Tuesday, 9am to 4pm Room: 307 Instructor: Staff NEW Leadership for Project Management NEW Project management leadership skills differ from other leadership skills. A project manager is responsible for managing the project, and the successful completion of it, depends on his ability to look at the big picture. As a project manager, you must have the ability to engage all member of the team, and the other stakeholders involve in the project. They must have excellent communication skills and be able to get other members to collaborate. A project manager must be able to guide the other members of the team. They must possess integrity, enthusiasm, empathy, team-building and problem solving skills. Course Code: PRFD G1773 Cost: $90 Date: Mar. 17, 2016 Day/Time: Thursday, 9am to 4pm Room: 307 Instructor: Stanley Beckford Transitioning from Peer to Supervisor Making the change from peer to supervisor can be challenging. Learn how to overcome the fear of losing friendships and the temptation of performing old work responsibilities. Techniques for dealing with change, avoiding favoritism, building trust, credibility, and clear boundaries, and maintaining confidentiality will be covered. Course Code: MGMT G Cost: $90 Date: Apr. 20, 2016 Day/Time: Wednesday, 9am to 4pm Room: 307 Instructor: Christopher Service, Sr. Win-Win Negotiation Skills Negotiation skills are important when selling a product, providing customer service, or obtaining resources for projects. Individuals with effective negotiation skills work more productively with customers, colleagues, partners, vendors, and others. Successful negotiators possess the knowledge and skills that will leave everyone in a win-win situation. In this workshop individuals will learn the tactics used by successful negotiators, develop their personal negotiating style, and understand strategies to bargain successfully and ethically. The material will be delivered through lectures, group exercises, and individual feedback. Course Code: PRFD G Cost: $90 Date: Mar. 31, 2016 Day/Time: Thursday, 9am to 4pm Room: 307 Instructor: Stanley Beckford Spring 2016 Register Now (860)

15 professional development center MBA BootCamp Get grounded in the essential elements of high-level business courses in just five, one-day sessions. These sessions are presented by a team of expert faculty specializing in accounting, strategy, marketing and management. With practical examples, case studies and practice, this series is your opportunity to accelerate to the next level of professional excellence. This is a 5-day course over five weeks. 4/7/16: Managing for High Performance Students learn the basic functions of management, Emotional Intelligence (EI), leadership skills, goal setting, techniques to motivate and increase morale, and enhance productivity, building and leading effective teams, shared values, and other factors to support organizational goals. 4/14/16: Human Resources Training and Development Students learn the essentials of Human Resources, how to facilitate the growth of an organization through recruitment, training and development, and how to enforce an organization s policies and regulations. Legal issues, performance assessment, training, compensation, and labor relations will also be covered. 4/21/16: Financial Management Students learn about financial management, financial statement review, budgeting, budget and variance analysis, cost benefit analysis, metrics, and GAAP /28/16: Marketing and Communications Students will dissect the five zones of a marketing plan and through creative and interactive exercises, discover how to elevate their personal and organizational brand. Key influences and characteristics of our six unique generations will be introduced, along with social media and measurement, and marketing tips. 5/5/16: Getting to the Next Level On this final day of the course, students will learn about effective networking, mentors, public speaking and presentation skills. There will be discussion about career management, organizational fit, skills assessment, and understanding how your skills relate to your industry s needs. Course Code: MGMT G Cost: $450 Date: Apr. 7 May 5, 2016 Day/Time: Thursdays, 9am to 4pm Room: 307 Instructor: Stanley Beckford, Christopher Service, Sr. Interested in taking one of these courses individually? Call (860) Spring 2016 Register Now (860)

16 professional development center Business Analytics Series NEW Introduction to Business Analytics Organizations are relying on business analytics or the use of data, statistical and quantitative analysis, exploratory and predictive models, and fact-based management to make decisions and develop action plans. This course covers the foundation and business use as well as a working model of capacity planning. You will also learn the terms, techniques, and how business decisions are made with business analytics. Course Code: BIS G $90 Date: Apr. 22, 2016 Day/Time: Friday, 9am to 4pm Room: 307 Instructor: Staff Business Analytics Using Excel 2013 In today s business world, understanding business analytics can give your organization a competitive advantage. This course uses MS Excel, the foundational data analysis tool, to cover advanced Excel formulae, concepts, and applications using larger and more professional worksheets, and focuses on the data modeling approach using Excel vs. the calculator approach. Topics include if-then modeling, built-in functions, charting, transferring data across applications, PivotTables, Spark Lines, Slicers, Power Pivots, and Macros. Prerequisite: For the intermediate Excel user. Course Code: COMP G $95 Date: May 6, 2016 Day/Time: Tuesday, 9am to 4pm Room: 604 Instructor: Cecilia Walpole-Griffin Room: 613 Excel 2013: Pivot Tables, PowerPivot, Pivot Chart & V-Lookup Pivot Tables allow you to analyze raw data for business analysis purposes, but they are limited. Due to Excel s own limitations you cannot analyze more than rows of data, and there may even be limitations in analyzing data from two or more spreadsheets. The PowerPivot Add-In allows importing, merging and analyzing data from several data sources at once, with barely any limitations. Turn your raw data into a Pivot Table to help you gather business analytics. Create a Pivot Chart from your Pivot Table. V-Lookup is another neat tool found in Excel. It allows you to look at a value in one column, and finds its corresponding value on the same row in another column, based on a unique identifier. Explore these amazing tools in Excel, and make the most of your data. Prerequisite: Students must have Excel intermediate level skills, and need to know how to use formulas and functions in Excel. Course Code: COMP G Cost: $95 Date: Apr. 8, 2016 Day/Time: Friday, 9am to 4pm Room: 616 Instructor: Jan Gyurko Spring 2016 Register Now (860)

17 professional development center COMMUNICATION AND WRITING SKILLS Art of Tact & Diplomacy Learn how to choose and use the most appropriate words and emotional tone for positive results. Practice techniques for receiving and transferring information, ideas, thoughts, feelings, and needs. Participants will understand how to navigate difficult situations, build consensus, and manage change with diplomacy and tact. Course Code: COMM G Cost: $90 Date: Apr. 1, 2016 Day/Time: Friday, 9am to 4pm Room: 307 Instructor: Yasmin Shenoy Developing Emotional Intelligence Emotional Intelligence (EI) is cutting edge knowledge that sets the savvy business professional apart from the rest. Skills will get you just so far. EI involves your ability to read your own emotions, as wells those around you, and use this information to manage your behavior and responses around others. The real glass ceiling in leadership/career has more to do with a combination of emotional intelligence and attitude than any other factor. This is a 2-day class. Course Code: COMM G Cost: $180 Date: Mar. 15 Mar. 22, 2016 Day/Time: Tuesdays, 9am to 4pm Room: 307 Instructor: Mark Petruzzi Effective Business Writing in Plain English Do you struggle with writing s and business correspondence? Would you like to learn better ways to streamline your writing, get to the point, but still maintain appropriate professionalism and courtesy? Do you worry if you have grammar and punctuation mistakes? Then this two-day class is for you! In this class, you will learn the importance of effective business writing, how to identify your audience and customize your messaging, and how to create business documents that say what you mean and achieve the results you want. This course not only covers the basics of how to improve your professional writing skills, but also how to achieve the right results from your written correspondence. Participants should be prepared to engage in hands-on, collaborative writing practice. This is a 2-day class. Course Code: COMM G Cost: $180 Date: May 6 May 13, 2016 Time: Fridays, 9am to 4pm Room: 613 Instructor: Yasmin Shenoy Effective Communication Skills for Managers Communication is an essential component to the success of your workplace. Conflicts, misunderstandings, and criticism can all affect the way your employees interact with each other. Whether you want your employees to learn how to listen to each other better or just get past their differences so they can get their jobs done, this workshop offers a number of communication skills, practical exercises designed to help you communicate more effectively. Learn how to use communication to improve teamwork and smooth over those people problems that can otherwise add stress and interfere with your subordinate s capability to do their best work. Learn skills that help you put aside your differences, control your emotions, and move forward. Course Code: COMM G Cost: $90 Date: May 26, 2016 Day/Time: Thursday, 9am to 4pm Room: 307 Instructor: Stanley Beckford 16 Spring 2016 Register Now (860)

18 professional development center Grant Writing Basics Learn the basics of successful grant writing. Learn how to find funding opportunities, interpret requests for proposals (RFPs), and writing to meet the requested proposal criteria in specific grants. Samples of successful grants will be reviewed. This workshop focuses on the basics parts of a proposal, do s and don ts, and follow up procedures. Course Code: PRFD G Cost: $90 Date: Apr. 6, 2016 Day/Time: Wednesday, 9am to 4pm Room: 616 Instructor: Amy Blackwood Grant Writing Beyond the Basics This course builds on the materials presented in Grant Writing Basics. It is designed to be the next stage for those looking to apply for state and federal grants. The course covers the online systems that one must navigate to find, research, and successfully apply for state and federal grant funding. Prerequisite: Grant Writing Basics or equivalent experience Course Code: PRFD G Cost: $90 Date: Apr. 13, 2016 Day/Time: Wednesday, 9am to 4pm Room: 616 Instructor: Amy Blackwood Positive Assertiveness NEW NEW Identify the differences between passive, assertive, and aggressive behaviors in the office and in life. In this class participants will learn appropriate communication approaches to achieve goals and help others. Understand the personality type drivers behind win/lose and lose/win approaches to going after wants. Learn to achieve professional goals and influence others through role plays to bolster skills and promise greater workplace effectiveness for future success. Public Speaking in an Organizational Setting The ability to speak on short notice and to shine at the same time empowers the audience and frees the speaker to connect naturally. A valuable skill for leadership development or employee growth is learning how to speak clearly. In this class, learn how to state facts and opinions in conversation or in a formal presentation. Discover tools to put your audience and yourself at ease in any environment. Course Code: COMM G Cost: $90 Date: Apr. 15, 2016 Day/Time: Friday, 9am to 4pm Room: 307 Instructor: Yasmin Shenoy COMPUTER COURSES Access 2013: Introduction Learn the basics of creating and updating and Access database. You will learn how to create table and queries, and prepare a basic form and a report based on your queries and tables. Use queries to pull information from different tables, and help you in your data analysis. Prerequisite: Students need to have basic computer skills, which include opening and closing programs, creating, saving and opening documents, and using a mouse. Familiarity with other Office programs is recommended. Course Code: COMP G Cost: $95 Date: Mar. 21, 2016 Day/Time: Monday, 9am to 4pm Room: 616 Instructor: Michael Montgomery NEW Course Code: LFST G Cost: $90 Date: Apr. 11, 2016 Day/Time: Monday, 9am to 4pm Room: 307 Instructor: Staff Spring 2016 Register Now (860)

19 professional development center Access 2013: Forms & Reports You are familiar with the basics of creating an Access database, but you are looking to learn about the advanced functions in Access. With Access forms and reports, you can create automatic letters (without having to use the mail merge function in Word), or labels from a customer database; you can create a form that pulls information in order to send an directly from your database. Create reports that calculate totals from your queries. And using query parameters, you can filter your data by adding parameters (for example, in an inventory table, you can show only records that are valued over a certain amount, or records that show only if they are made in a certain country). Access is a great tool for your data analysis, and it can help you save time with all of its features. Prerequisite: Access 2013: Introduction, or equivalent experience. You need to know how to create tables and queries. Course Code: COMP G Cost: $95 Date: Mar. 28, 2016 Day/Time: Monday, 9am to 4pm Room: 616 Instructor: Michael Montgomery Adobe Acrobat Pro Basic This course will cover the basics of Adobe Acrobat Pro. Topics covered are: what a Portable Document Format (PDF) is, difference between Adobe Reader and Adobe Acrobat, explore the menus and panels of the program, work with pages, combine PDFs, create PDFs from other programs, scanning documents to PDF, printing to PDF, exporting data, hyperlinks and bookmarks, headers, footers, page numbers, dates, comments, sticky notes, creating PDF portfolios, protecting documents, creating forms, ing forms, embed multimedia objects, create watermarks, and optimizing file size. Prerequisite: Students need to have basic computer skills, which include opening and closing programs, creating, saving and opening documents, and using a mouse. Course Code: COMP G Cost: $95 Date: Apr. 8, 2016 Day/Time: Friday, 9am to 4pm Room: 617 Instructor: Michael Montgomery NEW NEW Adobe Acrobat Pro Advanced In this follow up course, students will explore the more advanced features of Adobe Acrobat Pro. Topics include: making documents accessible and flexible, creating PDFs from Word, combining PDFs, creating portfolios, editing text from scanned PDFs; adding interactivity, annotations, bookmarks, hyperlinks, digital signature, and security settings. We will also explore using calculations and JavaScript calculations in forms, submitting forms to a web server, shared folder and by ; streamline collaborative workflow, using barcodes, and extend reader features. Prerequisite: Adobe Acrobat Pro Basic or equivalent experience is required. Course Code: COMP G Cost: $95 Date: Apr. 15, 2016 Day/Time: Friday, 9am to 4pm Room: 617 Instructor: Michael Montgomery Business Analytics Using Excel 2013 In today s business world, understanding business analytics can give your organization a competitive advantage. This course uses MS Excel, the foundational data analysis tool, to cover advanced Excel formulae, concepts, and applications using larger and more professional worksheets, and focuses on the data modeling approach using Excel vs. the calculator approach. Topics include if-then modeling, built-in functions, charting, transferring data across applications, PivotTables, Spark Lines, Slicers, Power Pivots, and Macros. Prerequisite: For the intermediate Excel user. Course Code: COMP G Cost: $95 Date: May 6, 2016 Day/Time: Friday, 9am to 4pm Room 604 Instructor: Staff Computer Basics: Windows, Word, and Excel NEW Are you new to computers? We have a basic computers course that will get you started using your computer. Learn how to use the Windows 7 platform, open and close files, save, move and create new files and folders. Learn how to write letters, flyers and more in Microsoft Word; and learn how to use spreadsheets to store and analyze data with Microsoft Excel. Course offered March Contact Odilone@capitalcc.edu for more information. 18 Spring 2016 Register Now (860)

20 professional development center Cybersecurity Training Cyber-attacks, preventive measures and how does it affect my organization NEW Cybersecurity attacks are on the rise. Every day we see news stories from companies that suffered some type of cyberattack, and how thousands or records have been exposed. From stolen laptops and hacked smartphones, to s with viruses, there are many ways a company can become a victim. Hackers are becoming more innovative in the ways they are stealing information, and employees need to be better aware of what cybersecurity means for their company. Employees can, unknowingly, be an integral part of a cyber-attack. Prevention measures should include training employees to recognize these attacks, and what the proper steps are after they have identified it. Some methods used by hackers are: sending s with links or attachments that can cause the computer to become infected; downloading free toolbars, hacking an employee s smartphone to gain access to the company s network when the employee uses WI-FI; giving out free computer hardware (flash drives, for example) with a virus; and more. We will explore the possible ways attackers can access your computer, and what you can do to prevent this. We will review viruses, malware, adware, Trojans, phishing sites and how these work. We will explore previous cyber-attack cases, their consequences, and steps taken by the companies affected. Course Code: COMP G Cost: $95 Date: May 20, 2016 Day/Time: Friday, 9am to 4pm Room: 616 Instructor: Staff Creating Electronic Forms with Word and Google Drive Forms In this digital era, electronic forms are a must. There are many programs available that you can use for this purpose. In this workshop you will learn about two of these programs: Google Drive and Microsoft Word. Google Drive Forms is a free form creation/data collection tool. You can create registrations, prepare polls, collect contact information, and more. With a wide array of themes and the possibility of using your own pictures or logos, you can customize your forms any way you want. Let others help you, by adding collaborators. Add random questions, question skipping, and YouTube videos. Invite an unlimited number of respondents by sharing the URL or ing an embedded form. Analyze the responses that are collected automatically from your forms with Google Sheets and charts. For the second part of the workshop, you will learn how to create forms from scratch in Microsoft Word Create userfriendly forms that can be completed electronically and saved by the end-user. You will learn about Templates, which are premade documents that you can customize. Prerequisite: Basic computer skills. Course Code: COMP G Cost: $95 Date: Apr. 22, 2016 Day/Time: Friday, 9am to 4pm Room: 616 Instructor: Jan Gyurko Spring 2016 Register Now (860)