MEDICAL OFFICE AssIsTANT CERTIFICATE PROGRAM

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1 CAReeR / VOCATiOnAL Continuing Education or MEDICAL OFFICE AssIsTANT CERTIFICATE PROGRAM This program prepares students to work in a wide variety of medical settings as a Medical Office Assistant (MOA). The program is part-time, and classes are during evening hours. Students may take up to two years to complete all of the program requirements. About MOA Services... Patti Scott has owned and operated West Coast MOA Services, with a full team of qualified and industry-experienced instructors, since Patti has worked in the health care field for over twenty years. She has been teaching since 1998 and has her Provincial Instructors Diploma. She is presently working on completing a Bachelors Degree in Adult Education. Patti loves teaching and coordinating MOA courses for Continuing Education throughout the Lower Mainland. Learn more about Patti Scott at: 26 The program offers a full complement of both administrative and clinical skills. Students will be prepared for work directly assisting the physician, or for clerical work in a more administrative capacity. Trained Medical Office Assistants experience diverse employment choices, as the demand for medical services continues to increase due to an aging population. Students may find employment in physicians offices, clinics, public or private hospitals, nursing homes, or community health care facilities. Medical clerical positions are also available in research and care agencies, pharmaceutical firms, medical supply firms and related service businesses. Certificate Program Core Courses Medical Terminology & Human Anatomy Medical Office Procedures Medical Transcription Level 1 Computerized Medical Records, Billing & Scheduling Ethics in Health Care Standard First Aid With CPR C Practicum in medical office (60 hours minimum) Word Level 1, and Word Level 2 Other Program Requirements Computer Basics course (or equivalent) By the completion of all Certificate courses and requirements, students must achieve a minimum typing speed of 50 wpm. Practice times and speed and accuracy testing is available on an on-going basis. Recommended Supplemental Courses Medical Transcription Level 2 Math Skills for Health English Skills for Health Building Your Health Care Career Job Search for Health Keyboarding course Microsoft Word 2007 Level 1 & 2 Microsoft Excel 2007 Level 1 & 2 PMOA Upgrade course (Private Practice Medical Office Assistant) Note: Students who already have the skills covered in any of the required courses or prerequisites, may apply to have the requirement waived. Medical Terminology & Human anatomy 20 sessions CV12 $ This 60-hour, in-depth medical terminology with human anatomy course meets the curriculum standards and prerequisite requirements of most public and private colleges for students entering MOA, Nursing Unit Clerk, Medical Lab Assistant, and other medical related Diploma Programs. The course also prepares you to apply medical terminology in the clinical setting. This course covers anatomy, physiology, pharmacology, and common diseases. It is excellent preparation for occupations in hospital departments, such as Admitting and Medical Records, or in clinical settings such as X-ray and Lab, and in medical offices. Persons already working in a hospital or medical related job often use this course as a refresher to brush up on their terminology and understanding of human anatomy. A Certifi cate is awarded upon completion of the course. A textbook/cd purchase of $100 is payable with course registration. Offering 1 Mon & Wed, 6:45-9:45 pm Sept 27-Dec 6 MOA Services Offering 2 Tues & Thurs, 6:45-9:45 pm Sept 28-Dec 7 MOA Services W.J. Mouat Sec, Abbotsford

2 Continuing Education or CAREER / VOCATIONAL Medical Office Procedures CV13 10 sessions $ This comprehensive, hands-on course will cover the main functions of running a medical office. It will cover both administrative tasks and clinical procedures. You will learn medical office appointment scheduling, filing and charting, record-keeping, telephone skills, correspondence, referrals, pharmaceuticals, handling emergencies, and assisting the physician with minor office procedures and surgeries. A Certificate will be issued upon course completion. A $25 text fee is payable at time of registration. Tuesdays, Oct 12-Dec 14 Medical Transcription Level 1 CV14 5 sessions (30 hours) $ This is an introduction to the field of medical transcription. Students will learn how to transcribe dictation from a variety of medical reports, consultation letters, chart notes, lab reports, patient history records, and much more. There will be a focus on editing and skill building. Completion of this valuable course will help you gain employment in medical offices, medical facilities, hospitals, insurance companies, or starting your own home-based medical transcription business. A Certificate will be issued upon course completion. Prerequisite: Medical Terminology, MS Word Level 1, 35 wpm keyboarding. Textbook/CD required. Contact Registration Office for details. Oct 16-Nov 13 Medical Transcription Level 2 CV15 5 sessions (30 hours) $ This course offers the student an opportunity to deal with dictation in the medical specialties, as well as pharmacology, advanced editing, and tips and tricks to surviving in the transcription field. Upon completion, students will be ready for entry-level transcription positions in hospitals or private transcription companies. Students may also choose to start their own homebased, medical transcription business. A keyboarding speed of 50 wpm net is required in order for students to receive a completion certificate. Oct 16-Nov 13 Computerized Medical Records, Billing & Scheduling CV16 3 sessions $ A working knowledge of computerized medical scheduling, EMR (electronic medical records) and computerized medical billing is essential for anyone seeking employment in a medical office. This is the course you need! You will work with the latest in medical office technology, and get hands-on experience and a working knowledge of the software. A Certificate will be issued upon course completion. Prerequisite: Computer Basics course or equivalent; Medical Office Procedures course, or experience working in a medical office. A $20 text fee is payable to Instructor at first class. Nov 20, 27 & Dec 4 Ethics in Health Care CV17 8 sessions $ This essential course will teach you the professional skills necessary to communicate and work effectively in a medical office or other clinical setting within the health care field. The focus will be on medical ethics, confidentiality, professional responsibility, and communication skills. Oct 14-Dec 9 Job Search For Health CV hr or 2-6 hr sessions $ This course is designed to prepare you for your job search in health care. You will create a customized resume, cover letters, and develop a job search plan. The medical industry is specific and you will learn the unique interview skills required to navigate this industry. Offering 1 (4 sessions) Nov 18 -Dec 9 Offering 2 (2 sessions) Jan 15 & 22 What do OFFERING and SESSIONS mean...? Offering tells you how many different times the entire course is being offered this term. A course with four offerings means the course is being offered four different times. Sessions tells you the number of individual classes during the course. An evening course with four sessions means that you will attend four different evenings to complete the course. You can visit us online at education.ca.life-long Learning 27

3 CAReeR / VOCATiOnAL Continuing Education or Building Your Health Care Career CV19 3 sessions $ Don t know where the listed school is located? Turn to page 10 for a complete list of course location addresses. Continuing Education s Registration Office is located at: Suite th Ave. Langley This course is designed to assist you with choosing a career in health care. You will explore the options available, and match this with an analysis of your interests, skills and abilities. The course includes selfassessments and guided career exploration. A $30 text fee is payable at time of registration. Mondays, 6:45-9:45 pm MOA Service Jan Math skills For Health CV20 10 sessions $ This unique new course will cover basic math skills required for careers in health care. This course will review basic math functions as used in the health care industry, and then move on to general accounting, the metric system, measurement applications and dose conversions, with an introduction to statistics and graphing. This course would be extremely valuable for anyone considering a career within a Hospital or Extended Care Facility, including Nursing, LPN, Rehab Assistant, Pharmacy Technician, etc. A $65 text fee for textbook, Math Skills For Health Professionals, is payable at time of registration. Tuesdays, Oct 5-Dec 7 english skills For Health CV hr sessions $ This course is designed to prepare students for communication that occurs in the health care environment. Basic English and grammar skills are covered and practiced. Students will gain knowledge and confidence with basic communication skills required for health care workers. This is not an ESL course, but is designed to accelerate English writing skills commonly used in health care. A $ text fee is payable at time of registration. Oct 7-Dec 16 MOa Practicum CV22 60 hours (minimum) $ (fee waived for full program students) A working practicum in a medical office of 60 hours minimum is a requirement for students receiving the Medical Office Assistant Certificate. Students taking a number of individual MOA Program courses, but not the full program, may still arrange to complete a medical office practicum. Private Practice MOa Upgrade Course CV23 10 sessions $595 (includes all materials) This course is intended for persons who have completed a Medical Office Assistant Program and wish to upgrade their knowledge and skills for the private health care work environment. You will learn the differences between public and private health care. Private health care is a fast growing industry. Private health care includes surgical centres, naturopathic, podiatric, optometric, and chiropractic practices, to name just a few. Private health care practitioners need staff who are focused on customer service and customer retention. You will learn marketing as it is used in private health care. The private health care community also uses different computer software than the public system. Upon completion of this 30-hour course you will be ready to seek employment in the exciting and fast growing private medical industry. Mondays, Oct 18-Dec 20 28

4 CAReeR / VOCATiOnAL Continuing Education or Private Medical Office Assistant Certificate Program start Your Career Today! T his Certificate program is the fi rst of its kind in Canada, and prepares individuals for a career in the fast-growing private health care setting. The US health care industry continued to create more jobs than any other industry in 2009, and Canada s health care climate is quickly following suit. and commitment toward their success. Students may choose between morning or evening classes. Seating is very limited, with a pre-enrolment interview required to determine suitability. Students with prior secretarial/reception and sales skills preferred, and male students are welcomed. This program differs from other MOA programs in that it focuses on private consumerpay health care, and requires the student to have a professional appearance and demeanor, with an attitude toward patient-centred, 5-Star customer service and sales. The program consists of six separate two-week courses, and a no-fee three-week practicum. Practicum hours can be completed during, or upon completion of, the program. Graduates will find employment in a wide variety of private medical settings, including cosmetic surgery, day surgery centres, naturopathic, podiatric, optometric, and chiropractic clinics. This is a part-time day or evening program that requires students to have a full-time attitude LIMITED TO ONLY 12 STUDENTS! Program begins September 27 Information Sessions This program is offered by Call now to attend a Free Information Session, and learn about one of the most exciting and well paying medical career opportunities of the future. Langley Continuing Education There is a $50 fee for First Aid CPR & EAD Certifi cation, provided in-class. in partnership with Maverick Communications Group Inc. About the Program Instructor Marilyn Lawrie, EMD has been training individuals for over 15 years, to achieve business and career success. Marilyn currently works as a marketing and management consultant in health care, but brings expertise from a consulting background in retail, education, and investor relations, to convey a broad perspective to the specialty of helping aspiring health care career professionals find a rewarding vocation, and achieve their goals. Marilyn s students enjoy a relaxing, yet elegant classroom environment, and lessons filled with as much laughter as intense learning activities. Marilyn was nominated for the Canadian Entrepreneur of the Year award for her contribution to training in BC. All classes are held at the Suite Ave., Langley.Life-Long Learning 29

5 CAReeR / VOCATiOnAL Continuing Education or PRIVATE MEDICAL OFFICE AssIsTANT CERTIFICATE PROGRAM Red Cross First Aid Certificates Continuing Education offers a variety of different first aid certification courses. The most popular first aid course is Emergency First Aid with CPR. It covers basic first aid and CPR for babies to adults. It should be considered a must-take for all parents. Find details for all the first aid courses on page 49. introduction to Private Medicine CV51 Understand how micro and macro economics and government regulations drive private medicine. Understand where opportunities in private health care exist, and why. Visits from and to local high-profile private medical physicians/practitioners. Sept 27-Oct 7 Terminology CV52 Private health care providers have specific needs from their administrative staff. We provide basic medical terminology, but also provide specific tutoring for each student to understand and use the medical language spoken within their chosen area of specialty: Cosmetic, Chiropractic, Naturopathic, Optometric, and Podiatric terminologies are addressed. Oct star patient Service & loyalty CV53 Students learn what drives patients to buy private health care, and how to deliver service to patients wants versus needs, to elite private fee-paying customers. Learn how to create a patient/customer service code of ethics, which ensures your clinic provides world-class service to customers, so they remain loyal and refer. Oct 25-Nov 4 Office Procedures CV54 Office Assistants must provide creamof-the-crop support for their private practitioners. Develop a typing speed of 55 wpm, learn effective time management, telephone etiquette, clinical office skills, use of Clinical Essentials scheduling software, inventory control, accurate billing, and cash balancing skills. Nov 8-18 Office Leadership CV55 Learn how to become an effective leader within your team, to showcase your skills and that of your team. Students will learn goal setting, team building, how to structure team meetings and public events. Students will also learn how to create event invitations and PowerPoint presentations. Nov 22-Dec 2 Office Benchmarking and Quality Control CV56 Benchmarking and quality controls are two of the most important, yet little known, skill sets for private medical administration staff. Students will learn how to develop benchmarks, and evaluate patient service success outcomes, to become highly valuable members of their clinical team. Develop policies and procedures to provide structure for sound quality controls, which ensure all staff deliver the same calibre of service every day, every time. Dec 6-16 Practicum CV57 3 weeks No Charge Students complete a three-week working practicum with a private practitioner involved in the specialty area they choose to work in. 30

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