Zoho weaves more of its own apps together, pulls in threads to third-party software

Size: px
Start display at page:

Download "Zoho weaves more of its own apps together, pulls in threads to third-party software"

Transcription

1 19 August 2009 IMPACT REPORT Zoho weaves more of its own apps together, pulls in threads to third-party software Analysts: China Martens & Kathleen Reidy When we last met with Zoho, the on-demand productivity and business applications arm of parent AdventNet had taken a bit of a break from debuting new software in favor of establishing stronger links between its existing offerings. Integration continues to be a key endeavor for the division and its 19 applications and one that it has even extended to overall company branding. AdventNet formally renamed itself Zoho Corp at the end of May. The move has enabled the parent company to be more closely associated with Zoho, its youngest and strongest brand, while also making it easier for the Zoho division itself to point to its backer and the 13-year history of Zoho Corp. So, for clarity's sake when we refer to Zoho in this report, we're talking about the Zoho unit, sometimes referred to as Zoho.com, not the parent company. The 451 Take Zoho continues to push forward on establishing tighter and deeper links between the members of its large apps portfolio, as well as building more hooks out to third-party software. Its efforts represent a gradual process, but one where integrations so far have appeared on a timely basis. Re-branding the entire company as Zoho was a smart move, and we're intrigued about future technology cross-fertilizations across the organization. In particular, we'd expect the addition of more ManageEngine capabilities to Zoho CRM in order to raise its potential appeal to larger organizations. With rivals keeping a close eye on Zoho, we guess a mark of how seriously they view the outfit will be when those firms debut specific anti-zoho price or migration deals. Context Founded in 1996, Zoho Corp is privately held and splits its business into three divisions Zoho, ManageEngine and WebNMS. Zoho Corp's main focus for its applications is the SMB space, but it also nurtures enterprise ambitions. ManageEngine provides enterprises with IT management software, while WebNMS targets OEMs in search of a network management suite. Zoho Corp has been profitable throughout its 13 years and has yet to take any external funding and it shows no sign of changing that strategy. While it doesn't discuss its Copyright 2008 The 451 Group Page 1 of 5

2 financials in details, the vendor does say its Zoho CRM business is now profitable. The company is not looking to be acquired, but claims it has received several offers over the past year, not just for its Zoho business but also for its other divisions. Zoho Corp now has around 1,000 employees, compared with 750 a year or so ago, and its Zoho division currently employs 330 staff, up from 250 in July The company's headquarters are in Pleasanton, California, but the majority of its staff is based in Chennai, India. It has other US locations in Austin and New Jersey and offices in Beijing, London and Tokyo. Products Zoho's online applications consist of 10 productivity and collaboration offerings and nine business applications. Many of the product names are self-explanatory, and all are preceded by the Zoho brand. In the productivity camp are its Zoho Mail , Writer word processor, Sheet spreadsheet, Show presentation tool, Docs document management, Notebook note taker and Share centralized repository, as well as the Wiki, Planner and Chat apps. Turning to the business applications, there's Zoho CRM; Meeting Web conferencing; Creator platform-as-a-service to build online database apps or customize existing templates; Invoice invoicing; Projects project management; Reports (formerly DB Reports) for reporting and business intelligence; People human resources information systems and applicant tracking; Business hosting and a bundling of many of Zoho's productivity applications with security and management capabilities; and Marketplace, where users can buy or request applications built on Zoho Creator. Many of the applications began life as stand-alone offerings, and Zoho has been gradually working on stripping out any remaining redundancies within individual products, such as their own calendars, as well as building plenty of integration between its applications. In particular, it's been constructing more bridges between its productivity and business applications, recently announcing a particularly important link, marrying its Zoho CRM and Mail products. Typically, sales reps adopt either the CRM application or the software as their primary working environment. By creating tight links between the two applications, Zoho can better cater to both those sets of users, enabling, for instance, a Zoho Mail tab to appear within Zoho CRM and the automatic display of all exchanged with a particular contact and conversely allowing Mail users to save contacts directly into Zoho CRM. It's also charging an additional fee for the integration $3 per user per month. It's interesting to contrast the approach Zoho is taking to upgrading its CRM versus its Projects applications. It recently debuted version 2 of the project management software, with new features including integration with Zoho Chat, the hooking of its time sheet into Zoho Invoice, the ability to create a central wiki and Twitter-like user status bars. With CRM, Zoho is not releasing a full-blown version all at once; instead it's fine-tuning the application one screen at a time and doing a lot of work revamping its user interface. Within the next 3-6 months, Zoho hopes to come out with several more integrations with its CRM software. Given that some customers are already starting to put Zoho CRM to non- CRM uses, hooking it into Zoho Creator to make customization easier is one direction to Copyright 2008 The 451 Group Page 2 of 5

3 take. The other is integrating Zoho CRM with Reports so that users can create reports and charts from their CRM database. In the planning stage is integration between Zoho CRM and Docs to enable sharing of documents between sales reps, which they've been sharing with customers. Zoho is also readying integration between CRM and Zoho Chat. With CRM part of Zoho's single-sign-on since February, there's the ability for users to log into Zoho CRM via their Google or Yahoo accounts. There are also already hooks between CRM and Zoho Meeting, Invoice and Sheet. At the same time, Zoho is also keen to integrate with more third-party technologies for instance, its plug-ins between Zoho CRM and Microsoft Office and Microsoft Outlook. Most often, users are looking to carry out mail merges, and Zoho's next step probably in the next six months would be to create mail merges between Zoho CRM and its own Write documents. Zoho is also readying an interesting integration for its CRM later this month, hooking it into Intuit's QuickBooks accounting software. Zoho provides additional plug-ins and add-ons to link its products with other Microsoft offerings, including a recent integration with Microsoft SharePoint, which lets documents stored in SharePoint use Zoho for online access and processing. Documents display within SharePoint and are saved locally, but integration with Zoho enables multiple simultaneous viewers and editors. Strategy Zoho has deliberately not strongly branded itself as a SaaS apps vendor because it does also offer on-site deployments of its software. It's also taking care not to push too hard on cloud computing either, seeing the term currently more applied to computing infrastructure versus its positioning as an application player. That said, Zoho did roll out CloudSQL late last year it's a developer tool to link data stored in its applications to third-party SaaS or onpremises software via various SQL versions. One area where Zoho is set to expand is in the cross-fertilization of technologies across Zoho Corp as a whole. The company's ManageEngine division has over 30,000 customers and already has some links with its Zoho counterpart. The applications division employed some of ManageEngine's technology to launch its Zoho Status website, while the IT management operation took advantage of Zoho's cloud computing framework to build out its first SaaS product, a version of its OpManager network and IT systems management offering. Looking ahead, Zoho might seek to bring in more ManageEngine technologies, particularly its helpdesk, as a way to increase customer service and support automation for Zoho CRM. Clearly, there's also plenty of opportunities as Zoho applications embody more enterprise functionality to potentially cross-sell them to existing ManageEngine customers. Customers Zoho currently has two million registered users for its apps, a doubling in size over the past year or so. That growth has mostly come about through word-of-mouth referrals, although Copyright 2008 The 451 Group Page 3 of 5

4 Zoho is also seeing more individuals and companies coming to its website after searching for 'CRM' on Google or for alternatives to Microsoft Office. Zoho has about 225 resellers around the world and is keen to ramp up indirect sales. It's also looking to partner with systems integrators as it attempts to win more enterprise deals. Most of Zoho's productivity and collaboration applications are free, while it charges for its business software. For example, Zoho CRM is free for a maximum of three users, and then costs $12 per user per month for the professional edition, and $25 per user per month for the enterprise edition. Zoho's target market is the SMB space, and it claims to get about 15-20% conversion to paid users from free accounts. Earlier this year, it launched Zoho Business, which is the main vehicle for customers looking to use multiple Zoho productivity apps together with group administration capabilities (there are plans for this to support LDAP and Active Directory soon). Zoho Business is free for the first 10 users, and then carries a $50-per-user annual charge. Use of individual apps is free, but if companies want group administration capabilities or the ability to provision access to multiple apps simultaneously, then Zoho Business is required. Competition Zoho faces off against Microsoft and Google most often with many of its productivity applications. While Google's offerings are on-demand and come in free and paid business versions, Microsoft has just begun talking about its plans to offer free Web versions of applications like Excel, OneNote, PowerPoint and Word next year. With Oracle soon to complete its purchase of Sun Microsystems, it will be interesting to see whether the new owner decides to push Sun's OpenOffice.org strongly or not. In terms of CRM rivals, Salesforce.com is Zoho's main focus, particularly given that the SaaS vendor has a variety of Salesforce CRM editions catering to small, midsize and enterprise customers. Zoho's addition of tight integration between its CRM and software was geared toward Salesforce.com customers whose CRM has hooks into Google's Gmail, Microsoft's Outlook and IBM's Lotus Notes. Last month Zoho announced Zwitch, a program targeting existing Salesforce CRM users, which includes free data migration and a 15-day trial of Zoho CRM with the user's own data. Microsoft is also a competitor with its Dynamics CRM Online as well as the on-premises and partner-hosted versions of its CRM software. Zoho says it has yet to encounter commercial open source players like SugarCRM. SWOT analysis Strengths As promised, Zoho has delivered on the integrations and added functionality that it committed to a year ago, and it's set to release further hooks between its own applications and to apps from third parties. It's also doubled the number of registered users of its Weaknesses However, Zoho still faces the same issue that besets commercial open source software players how to get more of its registered users to expand their usage of its applications so that they start paying for them. Copyright 2008 The 451 Group Page 4 of 5

5 applications in a year. Opportunities There continues to be plenty of interest in easy-to-use, inexpensive alternatives to Microsoft's Office suite, as well as interest from those new to CRM or keen to try out options to their current deployed software. Zoho is well positioned to appeal to many of these individuals and companies given the breadth of its portfolio and its focus on tying those pieces tightly together. Threats Look at any of the 19 applications Zoho fields, and it's up against some sizable competitors in the shape of Google, Microsoft and Salesforce.com, as well as many other smaller outfits in the on-premises, ondemand and commercial open source worlds. Reproduced by permission of The 451 Group; copyright This report was originally published within The 451 Group s Market Insight Service. For additional information on The 451 Group or to apply for trial access, go to: Copyright 2008 The 451 Group Page 5 of 5

Product Information. Sugar vs Zoho. Features Comparison

Product Information. Sugar vs Zoho. Features Comparison Product Information vs Zoho Features Comparison CRM Community Price / user / month $0 $35 $45 $60 $100 $0 $12 $25 Price / user / year $0 $420 $540 $720 $1,200 $0 $144 $300 User limits no limit no limit

More information

Editions Comparison Chart

Editions Comparison Chart Sugar Professional Sugar Enterprise Sugar Ultimate List price / user / month $35 $60 $150 List price / user / year (contractual term) $420 $720 $1,800 Application or user limits no limits no limits no

More information

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + +

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + + Professional Corporate Enterprise Ultimate List price / user / month $35 $45 $60 $150 List price / user / year (contractual term) $420 $540 $720 $1,800 Application or user limits no limits no limits no

More information

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + +

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + + Professional Corporate Enterprise Ultimate List price / user / month $35 $45 $60 $100 List price / user / year (contractual term) $420 $540 $720 $1,200 Application or user limits no limits no limits no

More information

Zoho Projects. Social collaborative project management platform

Zoho Projects. Social collaborative project management platform Zoho Projects is a feature- rich and easy- to- use cloud- based collaborative project management platform for small to medium- sized businesses as well as teams and departments in larger companies. Its

More information

Zoho Recruit. Recruitment and applicant tracking software

Zoho Recruit. Recruitment and applicant tracking software Zoho Recruit is an all- in- one recruitment and applicant tracking system that caters to the needs of both recruiting agencies and in- house corporate recruiters by simplifying the entire hiring process,

More information

Google Apps Premier Edition. Email Included Yes Yes Yes Email Storage 25 GB Varies by deployment

Google Apps Premier Edition. Email Included Yes Yes Yes Email Storage 25 GB Varies by deployment 7 Keys to Comparing with Microsoft Exchange Server 2003/2007 Partner Guide Introduction is Google s Software as a Service (SaaS) solution for business messaging, collaboration, and security. It includes

More information

AdventNet Zoho Offerings

AdventNet Zoho Offerings AdventNet Zoho Offerings Agenda AdventNet Overview Zoho Services at a glance Zoho CRM Overview Total Cost of Ownership Contact Details AdventNet- Company Overview Founded in 1996. Privately held. No Venture

More information

HyperOffice and the On-Line Collaboration Marketplace

HyperOffice and the On-Line Collaboration Marketplace August 2011 HyperOffice and the On-Line Collaboration Marketplace By Amy Wohl About the Author Amy Wohl Amy Wohl is a widely known computer industry analyst who specializes in the commercialization of

More information

Statement of Direction

Statement of Direction Microsoft Dynamics NAV Statement of Direction Product strategy and roadmap for Microsoft Dynamics NAV Date: May 2012 www.microsoft.com/dynamics/nav Page 1 CONTENTS Welcome... 3 Overview of Microsoft Dynamics

More information

Emails + Zoho CRM. for Your Business. Customer Relationship Management. Email

Emails + Zoho CRM. for Your Business. Customer Relationship Management. Email Emails + Zoho CRM for Your Business Customer Relationship Management Email 2 Contents The Basics The Email + CRM Solution Built-in Option to Send Emails Zoho Mail Add-on BCC Dropbox Plug-in for Microsoft

More information

Verio enables cloud service brokerage with VerioCatalyst

Verio enables cloud service brokerage with VerioCatalyst Verio enables cloud service brokerage with VerioCatalyst Analyst: Agatha Poon 30 Aug, 2013 Verio has been in controlled beta since April, but recently announced the commercial availability of its channel-oriented

More information

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus versus 8 Reasons Microsoft is the Better Investment 2015 versus : The Choice is Clear When you choose a business management system, the last thing you want is to be surprised once you ve gone through the

More information

Mobile and analytics highlight SAVO's summer release

Mobile and analytics highlight SAVO's summer release Mobile and analytics highlight SAVO's summer release Analyst: Martin Schneider 17 Jul, 2012 SAVO Group has long been entrenched in some very large businesses as a sales-enablement tool. Over the years

More information

TRANSITION TO THE CLOUD

TRANSITION TO THE CLOUD TRANSITION TO THE CLOUD Learn about cloud computing and see how software-as-a-service is changing the way businesses manage their IT Presented by w w w. b i 1 0 1. c o m Software-as-a-Service and the cloud

More information

Zoho CRM. Getting Started. Guidelines for Beginners

Zoho CRM. Getting Started. Guidelines for Beginners Zoho CRM Getting Started Guidelines for Beginners - 1 - Getting Started on Zoho CRM Welcome to Zoho CRM, an On-demand Customer Relationship Management (CRM) software for managing your customer relations

More information

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs. Chris Bucholtz

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs. Chris Bucholtz CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs Chris Bucholtz Contents Executive Overview...3 Vendor Pricing Analysis...4 Microsoft Dynamics CRM 2011...4 Microsoft Dynamics CRM...4 Microsoft

More information

RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012

RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012 RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012 THE BOTTOM LINE Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are

More information

TimeTrade Salesforce Connector Administrator Guide

TimeTrade Salesforce Connector Administrator Guide TimeTrade Salesforce Connector Administrator Guide TimeTrade Systems, Inc. Step- by- step instructions for installing and configuring the Salesforce Connector Installation & Configuration Guide Table of

More information

Intermedia continues adding business tools to Office in the Cloud product

Intermedia continues adding business tools to Office in the Cloud product Intermedia continues adding business tools to Office in the Cloud product Analyst: Liam Eagle 18 Jun, 2013 Intermedia is a service provider that has historically focused on delivering hosted Microsoft

More information

TOP 10. Features Small and Medium Businesses

TOP 10. Features Small and Medium Businesses Introduction Once thought of as only relevant for enterprises, CRM technology is increasingly being used by small and medium businesses across industries. Even the smallest organizations recognize the

More information

Speed, Agility: The SaaS Killer Apps

Speed, Agility: The SaaS Killer Apps Cognizant 20-20 Insights Speed, Agility: The SaaS Killer Apps Executive Summary Buying software as a service (SaaS) helps companies compete by democratizing, decentralizing and speeding application deployment.

More information

CRM and Salesforce Product Comparison

CRM and Salesforce Product Comparison CRM and Salesforce Product Comparison VERSION 1.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information contained in this document

More information

Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services

Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services October 2010 Sponsored by Verio, Inc. ABSTRACT In this report, readers will learn about the specific needs of small

More information

CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock

CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock Whitepaper CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock An Analysis of Fees, Subscriptions and Hidden Costs Contents Executive Overview 3 Vendor Pricing Analysis 5 Microsoft Dynamics CRM 5

More information

Corporation Fact Sheet

Corporation Fact Sheet Corporation Fact Sheet About Zoho Corp. Zoho Corp. is a privately held, profitable organization focused on building quality and affordable software for businesses. It consists of three divisions: Zoho.com,

More information

Building The Business Case For Launching an App Store

Building The Business Case For Launching an App Store Building The Business Case For Launching an App Store Why Telcos and ISPs are perfectly positioned to become the SaaS channel for their SMB customers This paper is intended to help ISPs and Telcos realize

More information

Top 7 Trends and Innovations Driving CRM

Top 7 Trends and Innovations Driving CRM Top 7 Trends and Innovations Driving CRM Top 7 Trends Driving CRM Welcome to the age of the customer. As consumers of all stripes continued to move marketing away from its traditional push model and into

More information

SWOT Assessment: Alfresco, Alfresco One, v5.0

SWOT Assessment: Alfresco, Alfresco One, v5.0 SWOT Assessment: Alfresco, Alfresco One, v5.0 Analyzing the strengths, weaknesses, opportunities, and threats Publication Date: May 5 th, 2015 Product code: IT0014-003012 Sue Clarke Summary Catalyst When

More information

Volume Licensing reference guide. Microsoft Office

Volume Licensing reference guide. Microsoft Office Volume Licensing reference guide Microsoft Office Introduction This guide can help Microsoft Volume Licensing customers understand how the latest Microsoft Office suites are licensed through Microsoft

More information

The Cloud at Crawford. Evaluating the pros and cons of cloud computing and its use in claims management

The Cloud at Crawford. Evaluating the pros and cons of cloud computing and its use in claims management The Cloud at Crawford Evaluating the pros and cons of cloud computing and its use in claims management The Cloud at Crawford Wikipedia defines cloud computing as Internet-based computing, whereby shared

More information

ManageEngine SupportCenter Plus Training

ManageEngine SupportCenter Plus Training ManageEngine SupportCenter Plus Training Course Objectives SupportCenter Plus is a Customer Service and Support Software. This training will help the Customer Service Manager, Customer Support Staff and

More information

Outline. What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages

Outline. What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages Ivan Zapevalov 2 Outline What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages 3 What is cloud computing? 4 What is cloud computing? Cloud computing is the

More information

Managed service provider Bell Techlogix shines its BEAM to differentiate

Managed service provider Bell Techlogix shines its BEAM to differentiate Analyst: Katy Ring 1 Nov, 2013 Managed service provider Bell Techlogix shines its BEAM to differentiate Bell Techlogix is a midsized US managed service provider (MSP) that is ahead of the curve in getting

More information

Switchvox. It s more than a phone system. It s a better way to communicate.

Switchvox. It s more than a phone system. It s a better way to communicate. Switchvox It s more than a phone system. It s a better way to communicate. DIGIUM The Company That s Reinventing the Phone System Digium provides the VoIP solutions that small, medium, and large businesses

More information

Virtualization and Cloud Computing

Virtualization and Cloud Computing Written by Zakir Hossain, CS Graduate (OSU) CEO, Data Group Fed Certifications: PFA (Programming Foreign Assistance), COR (Contracting Officer), AOR (Assistance Officer) Oracle Certifications: OCP (Oracle

More information

Twitter the love to #smbnation and #gs103 My twitter handle = directorcia Survey forms. Questions at the end.

Twitter the love to #smbnation and #gs103 My twitter handle = directorcia Survey forms. Questions at the end. Twitter the love to #smbnation and #gs103 My twitter handle = directorcia Survey forms. Questions at the end. What customers want Why SharePoint is critical World of Web Apps With Office 2010 Deployment

More information

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM Saves You Money Switchvox comes standard with more features and is more affordable than proprietary systems that have fewer features!

More information

4 ways to grow your small business with Salesforce CRM

4 ways to grow your small business with Salesforce CRM 4 ways to grow your small business with Salesforce CRM Contents Executive Summary... 2 Make everyone more productive... 2 Customize: Make Salesforce CRM work the way you do... 2 Organize: Centralize your

More information

Driving Sales by Leveraging Analytics with Oracle Cloud. Presented by: Elizabeth Kensicki October 2, 2014

Driving Sales by Leveraging Analytics with Oracle Cloud. Presented by: Elizabeth Kensicki October 2, 2014 Driving Sales by Leveraging Analytics with Oracle Cloud Presented by: Elizabeth Kensicki October 2, 2014 BizTech Oracle advisory, resale, implementation, hosting, management, and support. BizTech Clients:

More information

Software as a Service (SaaS)

Software as a Service (SaaS) Software as a Service (SaaS) Software as a service, usually abbreviated to SaaS, is a way of delivering software applications via the cloud to your business, and so reducing your requirement for technology

More information

Hosted CRM Comparison Guide. Focus Research March 2009

Hosted CRM Comparison Guide. Focus Research March 2009 Hosted CRM Comparison Guide Focus Research March 2009 Focus Research 2009 Salesforce.com Inc. SalesBoom Sage Software RightNow Technologies Inc. Oracle Salesforce On Demand CRM, SageCRM.com RightNow CX

More information

Expert Reference Series of White Papers. Microsoft and the Cloud: Five Essential Things To Know

Expert Reference Series of White Papers. Microsoft and the Cloud: Five Essential Things To Know Expert Reference Series of White Papers Microsoft and the Cloud: Five Essential Things To Know 1-800-COURSES www.globalknowledge.com Microsoft and the Cloud: Five Essential Things To Know Kerry Doyle Introduction

More information

Dell and Boomi: Doubling Down on Integration

Dell and Boomi: Doubling Down on Integration Laurie McCabe Sanjeev Aggarwal April 2011 Dell and Boomi: Doubling Down on Integration When big companies gobble up smaller ones, you always wonder whether the acquired company will get swallowed up into

More information

Welcome to Zoho, your online productivity and collaboration suite of

Welcome to Zoho, your online productivity and collaboration suite of In This Chapter Chapter 1 Getting Started with Zoho The Zoho advantage: Why it s right for so many people Signing up for Zoho Finding out about the Zoho apps covered in this book Welcome to Zoho, your

More information

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS for ASP.NET Complete Website Creation and Management Solution Helping create successful websites

More information

Statement of Direction

Statement of Direction Microsoft Dynamics SL Statement of Direction Product strategy and roadmap for Microsoft Dynamics SL Date: January 2012 www.microsoft.com/dynamics/sl Page 1 CONTENTS Welcome... 3 Overview of Microsoft Dynamics

More information

8 Ways CRM Can Improve Your Small or Medium Business

8 Ways CRM Can Improve Your Small or Medium Business 8 Ways CRM Can Improve Your Small or Medium Business In more than thirty years of years working in sales and sales consulting I ve been exposed to the broad challenges that all sales organizations face.

More information

With $8.7m series A funding in the bag, Cirro looks to shore up its federation business

With $8.7m series A funding in the bag, Cirro looks to shore up its federation business With $8.7m series A funding in the bag, Cirro looks to shore up its federation business Analyst: Krishna Roy 11 Jun, 2014 Cirro is building a business in the integration sector, where it provides a federated

More information

Cloud Computing INTRODUCTION

Cloud Computing INTRODUCTION Cloud Computing INTRODUCTION Cloud computing is where software applications, processing power, data and potentially even artificial intelligence are accessed over the internet. or in simple words any situation

More information

Software as a Service (SaaS)

Software as a Service (SaaS) Software as a Service (SaaS) Software as a service, usually abbreviated to SaaS, is a way of delivering software applications via the cloud to your business, and so reducing your requirement for technology

More information

HP officially launches Cloud Services key to its vision of hybrid IT service delivery

HP officially launches Cloud Services key to its vision of hybrid IT service delivery HP officially launches Cloud Services key to its vision of hybrid IT service delivery Analyst: Carl Brooks William Fellows 13 Jun, 2012 Hewlett-Packard has taken the wraps off Cloud Services its portfolio

More information

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid.

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid. Best CRM Products G2 Crowd rated these products highest based on reviews and data gathered by June 9, 2013: n Leaders: Salesforce.com and Microsoft Dynamics CRM n High Performers: Workbooks, SugarCRM,

More information

Zoho CRM and Google Apps Synchronization

Zoho CRM and Google Apps Synchronization Zoho CRM and Google Apps Synchronization Table of Contents End User Integration Points 1. Contacts 2. Calendar 3. Email 4. Tasks 5. Docs 3 6 8 11 12 Domain-Wide Points of Integration 1. Authentication

More information

On the Radar: Syncplicity Panorama

On the Radar: Syncplicity Panorama On the Radar: Syncplicity Panorama New mobile content access tools for modern business work styles Publication Date: 11 Mar 2015 Product code: IT0021-000064 Richard Edwards Summary Catalyst The typical

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

LotusLive Engage Integrated online social networking and collaboration tools so you can work smarter before, during and after your meeting.

LotusLive Engage Integrated online social networking and collaboration tools so you can work smarter before, during and after your meeting. LotusLive Engage Integrated online social networking and collaboration tools so you can work smarter before, during and after your meeting. Ray Chan IBM China/HK Limited 2006 IBM Corporation Agenda Smarter

More information

SugarCRM for Law Firms A Whitepaper

SugarCRM for Law Firms A Whitepaper SugarCRM for Law Firms A Whitepaper Summer 2010 Prepared by David Gilroy (Sales & Marketing Director) Conscious Solutions Limited Royal London Buildings, Baldwin Street, Bristol, BS1 1PN Tel: 0117 325

More information

Enterprise 2.0 and SharePoint 2010

Enterprise 2.0 and SharePoint 2010 Enterprise 2.0 and SharePoint 2010 Doculabs has many clients that are investigating their options for deploying Enterprise 2.0 or social computing capabilities for their organizations. From a technology

More information

ASG CloudFactory Cloud Transformation in Telecommunications. Technology to rely On

ASG CloudFactory Cloud Transformation in Telecommunications. Technology to rely On ASG CloudFactory Cloud Transformation in Telecommunications Technology to rely On Lead Your Customers into the Cloud Unlock new revenue in a Cloud model As a telecommunications provider, you understand

More information

SWOT Assessment: CoreMedia, CoreMedia 7

SWOT Assessment: CoreMedia, CoreMedia 7 SWOT Assessment: CoreMedia, CoreMedia 7 Analyzing the strengths, weaknesses, opportunities, and threats Reference Code: IT014-002848 Publication Date: 09 Dec 2013 Author: Sue Clarke SUMMARY Catalyst Web

More information

WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM

WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM SugarCRM is being deployed by more and more organizations over Microsoft Dynamics CRM

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

Amazon Web Services 100 Success Secrets

Amazon Web Services 100 Success Secrets Amazon Web Services Amazon Web Services Made Simple: Learn how Amazon EC2, S3, SimpleDB and SQS Web Services enables you to reach business goals faster Copyright 2008 Amazon Web Services 100 Success Secrets

More information

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth When making choices on whether to build or buy software tools, food companies must

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM SMB Cloud InsightsTM 2015 POLAND THE OVERALL SMB CLOUD SERVICES MARKET IN POLAND zł 3.4B 2015 ($996M USD) Odin SMB Cloud Insights has entered its fifth year of research into the consumption of cloud services

More information

Office 365: The Lawyer's Preview

Office 365: The Lawyer's Preview Written by Catherine Sanders Reach & Wells H. Anderson Presenters Catherine Sanders Reach Wells H. Anderson Table of Contents Introduction... 3 Overview... 3 Scope of the Topic... 3 Terminology... 3 The

More information

IBM WebSphere Cast Iron Cloud Integration

IBM WebSphere Cast Iron Cloud Integration IBM WebSphere Cast Iron Cloud Integration Andrew Daniel Katherine Sanders adaniel@uk.ibm.com katherine_sanders@uk.ibm.com Agenda Cast Iron Overview What's New Cast Iron Express with Demo What's New Additional

More information

Cisco TelePresence Management Suite Extension for Microsoft Exchange

Cisco TelePresence Management Suite Extension for Microsoft Exchange Data Sheet Cisco TelePresence Management Suite Extension for Microsoft Exchange Product Overview Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) is an extension for Cisco

More information

Choosing the Right CRM Why We Recommend Salesforce

Choosing the Right CRM Why We Recommend Salesforce Choosing the Right CRM Why We Recommend Salesforce A CRM system is a significant long-term investment that your organization should take very seriously. The right CRM can help push your sales figures to

More information

Managing Customer Relationships with SAP Business One

Managing Customer Relationships with SAP Business One SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers

More information

Gauging the Real Value of Software as a Service (SaaS) E-mail for Small and Medium Businesses

Gauging the Real Value of Software as a Service (SaaS) E-mail for Small and Medium Businesses July 29, 2009 Gauging the Real Value of Software as a Service (SaaS) E-mail for Small and Medium Businesses The e-mail market is rapidly evolving as new business-grade software as a service (SaaS) e-mail

More information

INTEGRATION. How Integration with Other Microsoft Products and Technologies Adds Value. Microsoft Dynamics NAV TM. White Paper. Integrated Innovation

INTEGRATION. How Integration with Other Microsoft Products and Technologies Adds Value. Microsoft Dynamics NAV TM. White Paper. Integrated Innovation INTEGRATION Microsoft Dynamics NAV TM How Integration with Other Microsoft Products and Technologies Adds Value White Paper Integrated Innovation Date: April, 2007 www.microsoft.com/dynamics Introduction

More information

L i f e S c ie nce CRM Software 2 0 13

L i f e S c ie nce CRM Software 2 0 13 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com E XCERPT I DC MarketScape: Worldwide L i f e S c ie nce CRM Software 2 0 13 Vendor Asse ssment

More information

Evaluation Framework: To Build or to Buy CRM Software?

Evaluation Framework: To Build or to Buy CRM Software? White paper Evaluation Framework: To Build or to Buy CRM Software? Abstract Creating new customers and managing loyalty of existing customers has become a key challenge for businesses in today s hyper-competitive

More information

MARKET FOCUS REPORT THE VALUE OF MOBILE AND SOCIAL FOR CRM

MARKET FOCUS REPORT THE VALUE OF MOBILE AND SOCIAL FOR CRM Document M13 MARKET FOCUS REPORT THE VALUE OF MOBILE AND SOCIAL FOR CRM THE BOTTOM LINE Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers,

More information

32 Benefits of Pipeliner CRM

32 Benefits of Pipeliner CRM SLIDE DECK: 32 Benefits of r CRM www.pipelinersales.com 32 Benefits of r CRM r originally was designed as a tool for sales empowerment. With its newest release r meets the highest requirements for enterprise

More information

L i f e S c ie nce CRM Software 2 0 13

L i f e S c ie nce CRM Software 2 0 13 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com E XCERPT I DC MarketScape: Worldwide L i f e S c ie nce CRM Software 2 0 13 Vendor Asse ssment

More information

Google Apps Powered by Import House IT Solutions

Google Apps Powered by Import House IT Solutions Google Apps Powered by Import House IT Solutions Business challenges are changing Information overload Volume of information is increasing radically Sort, file, and find is a broken paradigm Collaboration

More information

Best Practices in Selecting Loan Servicing Software

Best Practices in Selecting Loan Servicing Software Best Practices in Selecting Loan Servicing Software An Action Plan from the Inside-Out By Greg Hindson Making the right call on software to help your corporate support group run more smoothly is tough,

More information

Application Software

Application Software PowerPoint Presentation to Accompany Chapter 2 Application Software Objectives 1. Identify the types and uses of business productivity software. 2. Identify types and uses of personal software. 3. Assess

More information

tibbr Now, the Information Finds You.

tibbr Now, the Information Finds You. tibbr Now, the Information Finds You. - tibbr Integration 1 tibbr Integration: Get More from Your Existing Enterprise Systems and Improve Business Process tibbr empowers IT to integrate the enterprise

More information

Rhetorik Salesforce CRM Services Product Overview

Rhetorik Salesforce CRM Services Product Overview Factsheet Rhetorik Salesforce CRM Services Product Overview The ICT Business Intelligence Experts 1. Rhetorik Salesforce CRM Services Over 100,000 of the world s most innovative companies decided to deploy

More information

The Cloud Backup Opportunity

The Cloud Backup Opportunity The Cloud Backup Opportunity BackupAgent for Service Providers Parallels EMEA Partner Forum 2010 October 2010 1 BackupAgent Online Backup for Service Providers Agenda Introduction of BackupAgent Introduction

More information

SaaS A Product Perspective

SaaS A Product Perspective SaaS A Product Perspective Software-as-a-Service (SaaS) is quickly gaining credibility and market share against traditional packaged software. This presents new opportunities for product groups and also

More information

HP floats cloud-managed Wi-Fi offering for campus unified wired/wireless network access

HP floats cloud-managed Wi-Fi offering for campus unified wired/wireless network access HP floats cloud-managed Wi-Fi offering for campus unified wired/wireless network access Analyst: Christian Renaud 17 Apr, 2014 At Interop Las Vegas, Hewlett-Packard announced products for both on-premises

More information

ServiceNow looks to move IT beyond helpdesk to managing service relationships

ServiceNow looks to move IT beyond helpdesk to managing service relationships ServiceNow looks to move IT beyond helpdesk to managing service relationships Analyst: Dennis Callaghan 31 May, 2013 At its recent Knowledge13 customer conference, ServiceNow laid out its vision for becoming

More information

On the Radar: CipherCloud

On the Radar: CipherCloud Cloud access security delivered on enterprise gateways Publication Date: 18 Feb 2015 Product code: IT0022-000305 Rik Turner Summary Catalyst CipherCloud develops cloud visibility and security technology

More information

2 e 2 : A S t r o n g S t o r y i n D a t a c e n t e r T r a n s f o r m a t i o n a n d C l o u d

2 e 2 : A S t r o n g S t o r y i n D a t a c e n t e r T r a n s f o r m a t i o n a n d C l o u d I N S I G H T 2 e 2 : A S t r o n g S t o r y i n D a t a c e n t e r T r a n s f o r m a t i o n a n d C l o u d Mette Ahorlu I D C O P I N I O N IDC EMEA, 389 Chiswick High Road, London, W4 4AE, U.K.

More information

//. Cloud solutions for your small business Sieburth Presentation. Sieburth //.

//. Cloud solutions for your small business Sieburth Presentation. Sieburth //. Cloud solutions for your small business Sieburth Presentation Cloud Computing for Small Business How Small Business can leverage Cloud Solutions Today. INTERNET BASED APPLICATION & HARDWARE 1 Software

More information

Second CRM ON Demand CRM Solution

Second CRM ON Demand CRM Solution Second CRM ON Demand CRM Solution Business Plan Presentation April, 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Business Plan SoftSolvers Technologies Q n A 2010 Soft Solvers

More information

80 Reasons to Love GoldMine CRM

80 Reasons to Love GoldMine CRM 80 Reasons to Love GoldMine CRM Over the last few years the idea of an on premise, Windows based CRM program has been overshadowed by, on-line, web based, or hosted CRM programs, like SalesForce.com, SugarCRM,

More information

Got CRM? Small Business CRM Software Guide White Paper

Got CRM? Small Business CRM Software Guide White Paper Got CRM? for Small Business Preface There are many articles on Customer Relationship Management (CRM) and its benefits. However, most articles cater to large organizations and don t concentrate on the

More information

CRM Buyers Guide CRM Buyers Guide

CRM Buyers Guide CRM Buyers Guide CRM Buyers Guide If you have any questions, please call +46 8 59038010 where one of our analysts will be happy to help you understand your options and find a good solution. Introduction CRM solutions provide

More information

Quick guide: Using the Cloud to support your business

Quick guide: Using the Cloud to support your business Quick guide: Using the Cloud to support your business This Quick Guide is one of a series of information products targeted at small to medium sized enterprises (SMEs). It is designed to help businesses

More information

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com MaaSter Microsoft Ecosystem Management with MaaS360 Chuck Brown Jimmy Tsang www.maas360.com Introductions Chuck Brown Product Management IBM MaaS360 Jimmy Tsang Director of Product Marketing IBM MaaS360

More information