Choosing the Right CRM Why We Recommend Salesforce

Size: px
Start display at page:

Download "Choosing the Right CRM Why We Recommend Salesforce"

Transcription

1 Choosing the Right CRM Why We Recommend Salesforce A CRM system is a significant long-term investment that your organization should take very seriously. The right CRM can help push your sales figures to new heights. The wrong one can disrupt your sales and marketing team, forcing them to succeed in spite of a dysfunctional system. Your growing organization needs a CRM that can grow with it a CRM that s easy to scale and customize as your business requirements evolve. This white paper explains why we encourage our customers to choose Salesforce.

2 Introduction Still on the fence about which on-demand CRM to choose? We ve been there and we know it s a bit nerve-racking. If you ve already done some research online, then you re probably familiar with names like Salesforce, SugarCRM, NetSuite, and Highrise and you know that heavyweights Microsoft, Oracle, and SAP offer on-demand CRM systems, as well. Although a competitive CRM market is to your advantage, it also makes your decision more difficult. Which on-demand CRM is right for your organization? How might your needs change in the next 5 years? With so many systems out there, how do you even begin to evaluate them all? And what about custom apps? How should they figure into your calculations? Do you really need to think about developer tools? After all, you re just looking for a CRM. (The answer to that last question is yes, but more about developer tools later.) We know there s a lot to consider and the evaluation process can be quite challenging. That s why clients ask our opinion about which on-demand CRM system is the best value. For the last few years, we ve been giving them the same answer: Salesforce. This white paper briefly assesses some popular on-demand CRM systems and then presents simple criteria that you can use to narrow down your list of likely candidates. The paper then goes on to explain why we prefer Force.com, the Salesforce development platform, for delivering custom sales and marketing apps to small and medium-sized enterprises. What s Out There? We assume that you re interested in managing customer relationships, not computer servers, so we re going to talk exclusively about Web-based, ondemand CRM systems that require no additional IT infrastructure and no installation. Although competition is heating up, Salesforce.com continues to be the dominant player in this market. Of course, that really isn t surprising because, as an early entrant and trendsetter, it s had quite a head start on the rest of the pack. The meteoric rise of Salesforce.com is certainly compelling, but we re resultsoriented technology consultants and software developers so we can t afford to let the commercial success of a product influence our estimation of its value or the value of competing systems. However, despite marked improvements in many of the other on-demand CRMs, we ve yet to find evidence that contradicts our initial conclusion: Salesforce is still the system to beat. To help you understand our point of view, we ve prepared thumbnail assessments of some cloud-based CRMs that you might have come across in your research. Here they are: 1

3 Salesforce Salesforce is the on-demand CRM industry leader. It has a user-friendly interface with lots of functionality and the system is easy to scale up or down according to the needs of your organization. Salesforce was made to be customized, with options ranging from basic tuning and third-party apps to custom development on the Force.com platform. Oracle CRM On Demand Organizations that already have an Oracle ERP in the back office might be attracted to this system. Unfortunately, Oracle CRM On Demand lacks a lot of functionality that s standard in other CRMs, a weakness that you might have to address up front with third-party apps and custom development. It s questionable whether the system is a viable solution for medium-sized enterprises or large organizations. Microsoft Dynamics CRM Online Two of Microsoft s key selling points for this CRM are close integration with Office applications and the ability to leverage an existing MS stack. However, former users of Dynamics CRM Online report poor usability, slow performance, and less functionality than was advertised in demos. System implementation set up, tuning, and scaling can be very challenging for an IT department, requiring expensive resources. The fact that Dynamics was an on-premise solution before Microsoft shoehorned it into the cloud could explain some of these issues. Zoho CRM This is a one-size-fits-all CRM: It can t be customized. Unfortunately, it also has limited functionality compared to other CRMs, which means your organization could eventually grow out of it and have to switch to another system. SugarCRM Sugar s low initial price tag is somewhat misleading because of hidden costs associated with managing and maintaining an open source system. Small organizations that try to save money by choosing SugarCRM often end up paying more because they didn t factor this into their calculations. For example, a version upgrade routine and automatic with other CRMs can be a labour-intensive exercise with Sugar. Although this CRM has a limited feature set, you might be able to customize it to get functionality that s standard in other systems provided you re willing to pay for programming and maintenance. Keep in mind that a version upgrade can break your customizations, leading to downtime and additional programming costs. NetSuite This system is targeted at customers who want a complete on-demand CRM/ERP solution. Users have very few options when it comes to customizing this system and many have complained of ongoing problems 2

4 with performance, reliability, and ease of use. To make matters worse, NetSuite s customer service/support is notorious in the industry and customer turnover has been high. SAP Business ByDesign This is a new version of the original ByDesign CRM/ERP product that launched in 2007 and went nowhere (When SAP released the new version in 2010, they still had only 100 customers. 1 ) Although SAP has enjoyed great success with its on-premise ERP systems, the company has a poor SaaS track record. Highrise and RightNow These are online contact management systems, not full-blown CRMs. They have limited functionality that s suitable for very small businesses with tiny budgets and no need for customization. Narrowing the Field with 5 Simple Questions With so many CRM systems out there, you might want to adopt some go/nogo criteria to narrow down your choices. Here are 5 basic questions that you can ask yourself to screen out unsuitable candidates: 1. What do we need right now and what will we need in 5 years? Don t just buy for today. Sure, simple contact management software is cheap but eventually you ll want to do more. Then you ll have to throw out the old system and replace it with a more sophisticated CRM. A better approach is to start with an open-ended CRM a scalable system and grow with it. 2. What CRM system will be the most secure investment? A CRM is a big, long-term investment, so before choosing a system, you should carefully scrutinize each potential provider. Do they have sufficient resources to maintain the best possible security at their data centres? Is it likely that the CRM provider will be around 10 years from now? When you re confident that your data is secure and your CRM is here to stay, you can focus on growing your business without unnecessary distractions. 3. In the long term, what will be the most cost-effective CRM system? A scalable, user-friendly CRM will be the most cost-effective, having the lowest total cost of ownership (TCO). IT departments find TCO especially meaningful because software has hidden costs that can get out of control. With a user-friendly application, you can benefit from higher efficiency, lower training costs, and happier employees who are more willing to buy into the system. Keep in mind that when the sales and marketing team give their 3

5 stamp of approval to a scalable CRM, your organization is less likely to incur onerous switching costs down the road. Even if your current budget limits you to a CRM system with the most basic features, you should still put scalability and ease of use at the top of your requirements list. Then, as your needs change and your budget increases, you can incrementally expand the system with minimal negative impact on your organization. 4. When your organization needs more than standard functionality, what kind of developer tools will be available to you? Be sure to invest in a CRM that comes with powerful developer tools. Without adequate tools, you may not be able to expand the functionality of the CRM system enough to meet your organization s growing list of requirements. If that happens, you ll incur significant switching costs when you outgrow the CRM and replace it with a more potent system that can be customized. 5. Which CRM provider has a genuine commitment to innovation? The word innovation means different things to different people, so perhaps we should restate the question as What have you done for me lately? If a CRM provider hasn t introduced a significant new feature in the last 6 months, look out! Why Force.com? Every organization has unique processes and distinct needs, so it s not reasonable to expect that any CRM system even the best ones out there will provide a 100% solution out-of-the-box. As your organization grows larger, you ll find that the ability to customize your CRM becomes increasingly important. We re software developers so naturally we have strong opinions about proper engineering, sound architecture, and custom apps in general. Before we build custom software, we have to know that we ve chosen the best development platform for the application. That said, when it comes to building applications for small and medium enterprises, we prefer Force.com as a development platform. Here are the reasons: Force.com has extensive developer tools Salesforce.com offers a powerful set of developer tools based on a Java-like language called Apex. Tools like classes, triggers, and Visualforce pages allow software developers to implement useful Salesforce enhancements and build versatile standalone apps. For example, to solve a specific problem, we might simply create a few custom screens in Salesforce a modular and very cost-effective approach to building infrastructure. Force.com developer tools perform equally well 4

6 when we use them to build complex custom applications for clients with more extensive requirements. Keep in mind that many other CRM systems don t have any developer tools at all, which limits their ability to grow with an organization. Force.com has a large and growing developer community Salesforce developers share information in forums, blogs, articles, and videos and at Salesforce.com s annual Dreamforce event, which now includes a full developer conference. AppExchange makes it easier to add new functionality The AppExchange is Salesforce.com s online market for third-party business applications and services. When one of our clients wants to enhance their CRM with a special feature for example, integrated marketing we always check the AppExchange before developing a custom application. If our client needs a particular feature, it s likely that other organizations have also identified the same need. And if a suitable app has already been created elsewhere, there s a good chance we ll find it on the AppExchange. If we do, it often means we can deploy a solution faster and for a lower price. Salesforce.com is dedicated to its development platform Unlike a lot of other CRM companies, Salesforce.com has actually designed its applications to be customized. Why? Because it realizes that one-size-fitsall isn t good enough: Organizations need CRM systems that are configured to their unique specifications. We re able to roll out all sorts of powerful features to our clients because Salesforce.com makes it so easy to seamlessly integrate custom apps into their core systems. Salesforce.com applications are in the cloud With Salesforce, we can develop custom apps much faster because we don t have to set up complicated IT infrastructure that an on-premise system from Microsoft or SAP would require. Salesforce is hugely scalable Salesforce.com has built all of its applications on the Force.com development platform, which means a small business can start with a basic Salesforce CRM package and expand it as needed even if the company grows into a huge multinational corporation. With Salesforce, there s no need to switch systems midstream. Salesforce is cost-effective Since Salesforce customers buy only what they need, they can incrementally expand their CRM as their organizations grow. If they need custom apps, they might be able to purchase them on the AppExchange instead of commissioning new development projects that will only reinvent the wheel. Every time you add new features to your CRM and make it better, you re giving yourself the ability to make your organization even more profitable. 5

7 References 1. Pallatto, John. Confusion Clouds Introduction of SAP Business ByDesign, eweek.com, May 18, 2010, Introduction-of-SAP-Business-ByDesign /, accessed on November 15, Architech Solutions is a Toronto-based technology consulting and software development firm. We design and build powerful, user-centred systems that work. We re agile, disciplined, and passionate about delivering for our clients. Architech Solutions 70 Bond Street Suite 400 Toronto, Ontario M5B 1X3 To book a free on-site Discovery Workshop led by our team of consultants, or visit us at Phone: (416) Fax: (416) Architech Solutions Consulting Services Inc. All rights reserved. 6

So with hundreds of CRM service providers vying for your attention, why should you select OSF Global Services as your partner?

So with hundreds of CRM service providers vying for your attention, why should you select OSF Global Services as your partner? If you ve concluded that Customer Relationship Management is a strategic priority for your business, you ve no doubt started to evaluate CRM solutions and service providers. Which means you ve heard the

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating CRM The Essential Guide 1 THE ESSENTIAL CRM BUYER S GUIDE INTRODUCTION What s in this Guide This guide is meant to help business who are using Zoho CRM software, specifically

More information

BENCHMARKING: ON-DEMAND SOLUTIONS

BENCHMARKING: ON-DEMAND SOLUTIONS BENCHMARKING: ON-DEMAND SOLUTIONS THE BOTTOM LINE On-demand solution adoption is growing: a Nucleus survey finds 51 percent of organizations are using some on-demand solutions today. Both small and large

More information

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations Issue in Focus: Assessing the Cloud PLM Opportunity Evaluating Benefits, Requirements, and Considerations Tech-Clarity, Inc. 2012 Table of Contents Introducing the Issue... 3 The Cloud Meets PLM... 3 Evaluating

More information

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV 13875 Cerritos Corporate Dr., #A Cerritos, CA 90703 Toll Free : (800) 969-APEX Tel : (562) 926-6820 E-mail

More information

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based

More information

How Informatica Built and Launched a Successful SaaS Business

How Informatica Built and Launched a Successful SaaS Business How Informatica Built and Launched a Successful SaaS Business A Neovise Case Study, Prepared for Zuora 2011 Neovise, LLC. All Rights Reserved. Being successful with SaaS isn t just about web -based software

More information

DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU

DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU Book 4 of 4 DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU PART OF THE CRM SUCCESS SERIES Introduction It s Time for a CRM Solution Congratulations. Your business is growing and you ve decided the time is

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

WHITEPAPER. Why Software as a Service for CRM

WHITEPAPER. Why Software as a Service for CRM Why Software as a Service for CRM Contents The Future of Software... 2 Faster Return on Investment... 2 Startup Costs...2 Startup Risks...3 Ongoing Costs...3 Time to Benefit...3 Economies of Scale...4

More information

Datamation. 5 Reasons to Consider SaaS for Your Business Applications. Executive Brief. In This Paper

Datamation. 5 Reasons to Consider SaaS for Your Business Applications. Executive Brief. In This Paper 5 Reasons to Consider SaaS for Your Business Applications In This Paper SaaS-based business applications offer a number of advantages for line-of-business managers Oracle offers a suite of SaaS business

More information

Software Firm Relieves Customers of Infrastructure Worries with Cloud Offering

Software Firm Relieves Customers of Infrastructure Worries with Cloud Offering Software Firm Relieves Customers of Infrastructure Worries with Cloud Offering Overview Country or Region: Sweden Industry: Professional services Software Customer Profile makes a modular software suite

More information

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Agile, Secure, Reliable: World-Class Customer Service in the Cloud Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating NetSuite CRM The Essential Guide 1 INTRODUCTION What s in this Guide This guide is meant to help business who are using NetSuite CRM, specifically around implementing, customizing

More information

10 things you should look for. Choosing HR software

10 things you should look for. Choosing HR software 10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won

More information

MICROSOFT DYNAMICS CRM. Comparing the xrm Application Framework and Force.com: A Guide for Technical Decision Makers

MICROSOFT DYNAMICS CRM. Comparing the xrm Application Framework and Force.com: A Guide for Technical Decision Makers MICROSOFT DYNAMICS CRM Comparing the xrm Application Framework and Force.com: A Guide for Technical Decision Makers January 2011 CONTENTS Foundations for Business Applications: xrm and Force.com... 3 Why

More information

A COMPARISON OF FIVE LEADING SAAS AND CLOUD VENDORS

A COMPARISON OF FIVE LEADING SAAS AND CLOUD VENDORS A COMPARISON OF FIVE LEADING SAAS AND CLOUD VENDORS Copyright 2013 Panorama ulting Solutions All Rights Reserved. 3773 Cherry Creek North Drive Suite 720 Denver, CO 80209 720-515-1377 Panorama-ulting.com

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating SugarCRM The Essential Guide 1 INTRODUCTION What s in this Guide? Ease of Use and System Design: How easy is the system to use for your company s users? What are the best features

More information

Evaluating SaaS vs. on premise for ERP systems

Evaluating SaaS vs. on premise for ERP systems Evaluating SaaS vs. on premise Increasingly organizations are given more options and evaluating SaaS vs. on premise options can be challenging for organizations. In this expert E-Guide, readers will learn

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating Microsoft Dynamics CRM The Essential Guide 1 INTRODUCTION What s in this Guide Ease of Use and System Design: How easy is the system to use for your company s users? What are

More information

Integrating and Customizing. Salesforce.com. The Essential Guide

Integrating and Customizing. Salesforce.com. The Essential Guide Integrating and Customizing Salesforce.com The Essential Guide 1 INTRODUCTION What s in this Guide? Ease of Use and System Design: How easy is the system to use for your company s users? What are the best

More information

WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM

WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM WHY CUSTOMERS CHOOSE SUGARCRM OVER MICROSOFT DYNAMICS CRM SugarCRM is being deployed by more and more organizations over Microsoft Dynamics CRM

More information

CRM Buyers Guide CRM Buyers Guide

CRM Buyers Guide CRM Buyers Guide CRM Buyers Guide If you have any questions, please call +46 8 59038010 where one of our analysts will be happy to help you understand your options and find a good solution. Introduction CRM solutions provide

More information

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

Hitting Your Numbers. Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY

Hitting Your Numbers. Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY Hitting Your Numbers Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY It is already a given that a CRM system can help drive sales performance. So the decision to be made now is which

More information

How to Evaluate a CRM System

How to Evaluate a CRM System How to Evaluate a CRM System Implementing an effective Customer Relationships Management (CRM) software system is becoming increasingly necessary for companies struggling to weather the recession to build

More information

THE CORNERSTONE DIFFERENCE

THE CORNERSTONE DIFFERENCE THE CORNERSTONE DIFFERENCE INTRODUCTION In a market that has markedly shifted over the last few years towards large, generalist ERP suites and mixed delivery models, it has become quite clear that Cornerstone

More information

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth When making choices on whether to build or buy software tools, food companies must

More information

Hello, and welcome to today's podcast featuring. IBM WebSphere Cast Iron business partner NetSuite. My name

Hello, and welcome to today's podcast featuring. IBM WebSphere Cast Iron business partner NetSuite. My name IBM Podcast [ MUSIC ] Hello, and welcome to today's podcast featuring IBM WebSphere Cast Iron business partner NetSuite. My name is Jeff Miller, and I'm responsible for WebSphere Cast Iron Cloud Integration

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008 SAP Solutions for Small Businesses and Midsize Companies Press Fact Sheet March 2008 Small businesses and midsize companies (SME) are facing greater competition than ever across diverse industries. With

More information

Change Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012

Change Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012 Change Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor s product or service. Cloud computing

More information

State of the Public Cloud: The Cloud Adopters Perspective

State of the Public Cloud: The Cloud Adopters Perspective State of the Public Cloud: The Cloud Adopters Perspective October 2010 Table of Contents Executive Summary and Methodology... 3 Cloud Adopters View Things Differently... 5 IT Skeptics Have Turned Into

More information

1.2. The key benefits of the shift to the cloud... 3. 1.3. The emergence of No-code metadata driven application platforms... 4

1.2. The key benefits of the shift to the cloud... 3. 1.3. The emergence of No-code metadata driven application platforms... 4 Table of Contents 1. Fundamental shifts driving imminent change for Enterprise Software Applications... 3 1.1. The emergence of the Cloud Computing paradigm... 3 1.2. The key benefits of the shift to the

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

New to the Cloud? DSG s Guide to Cloud Accelerated Business. dsgcloud.com A DSG WHITE PAPER

New to the Cloud? DSG s Guide to Cloud Accelerated Business. dsgcloud.com A DSG WHITE PAPER A DSG WHITE PAPER New to the Cloud? DSG s Guide to Cloud Accelerated Business Copyright 2014. All Rights Reserved. Demand Solutions Group. The inherent simplicity and costeffectiveness of Cloud computing

More information

A Buyer s Guide to Enterprise Performance Management Suites

A Buyer s Guide to Enterprise Performance Management Suites White Paper A Buyer s Guide to Enterprise Performance Management Suites Seven Key Requirements in Choosing an EPM Solution Table of Contents Seven key requirements to evaluate in an EPM solution 3 1. Breadth

More information

Overview. The Cloud. Characteristics and usage of the cloud Realities and risks of the cloud

Overview. The Cloud. Characteristics and usage of the cloud Realities and risks of the cloud Overview The purpose of this paper is to introduce the reader to the basics of cloud computing or the cloud with the aim of introducing the following aspects: Characteristics and usage of the cloud Realities

More information

Options that make sense for you. Table of Contents. How companies are confidently migrating core industry processes to the cloud

Options that make sense for you. Table of Contents. How companies are confidently migrating core industry processes to the cloud Technical Paper Infor Business Cloud How companies are confidently migrating core industry processes to the cloud Options that make sense for you The Infor Business Cloud suite of applications has experienced

More information

RESEARCH NOTE FORCE.COM DRIVES FASTER DEVELOPMENT

RESEARCH NOTE FORCE.COM DRIVES FASTER DEVELOPMENT Document J29 RESEARCH NOTE FORCE.COM DRIVES FASTER DEVELOPMENT THE BOTTOM LINE Nucleus analyzed existing Force.com application deployments and found an average of 4.9 times faster development. End customers,

More information

Buying, Using and Integrating NetSuite

Buying, Using and Integrating NetSuite Buying, Using and Integrating NetSuite By About This guide is meant to help business considering implementing NetSuite. Regardless of whether you re a small business implementing a CRM or EPR for the first

More information

2013 Cloud Computing Outlook: Private Cloud Expected to Grow at Twice the Rate of Public Cloud

2013 Cloud Computing Outlook: Private Cloud Expected to Grow at Twice the Rate of Public Cloud Private Cloud Expected to Grow at Twice the Rate of Public Cloud In This Paper Security, privacy concerns about the cloud remain SaaS is the most popular cloud service model in use today Microsoft, Google

More information

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership MOVING TO THE CLOUD: Understanding the Total Cost of Ownership The most significant cost of owning and managing software applications is tied up in operating and maintaining the software, along with the

More information

SaaS. A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect

SaaS. A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect SaaS A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect The Architect The Architects Role I doubt we will ever all agree what an architect is! Sometimes we are

More information

SOFTWAREFIT. *Subscription fee's apply

SOFTWAREFIT. *Subscription fee's apply Overview ACT! Pro ACT! Premium ACT! Premium SQL Salesforce Group Salesforce Pro Salesforce Enterprise On-Demand (cloud) Deployment On-Site (own the product) Concurrent User License Custom Reporting Web

More information

Can Cloud Database PaaS Solutions Replace In-House Systems?

Can Cloud Database PaaS Solutions Replace In-House Systems? Can Cloud Database PaaS Solutions Replace In-House Systems? Abstract: With the advent of Platform-as-a-Service as a viable alternative to traditional database solutions, there is a great deal of interest

More information

A Cloud-Based Foundation for Enterprise Mobility

A Cloud-Based Foundation for Enterprise Mobility SAP Product Brief SAP Technology SAP Mobile Platform Objectives A Cloud-Based Foundation for Enterprise Mobility Comprehensive support for mobile solutions Comprehensive support for mobile solutions Make

More information

Top Reasons to Purchase a Business Solution from Microsoft. A White Paper for Small and Midsize Businesses

Top Reasons to Purchase a Business Solution from Microsoft. A White Paper for Small and Midsize Businesses Top Reasons to Purchase a Business Solution from Microsoft A White Paper for Small and Midsize Businesses 0 Contents Introduction 2 It s More Than Just ERP 2 Helps Your People Work Better, Faster, and

More information

Which CRM System Suit an Organization Needs? A Comprehensive Literature Survey of Customer Relationship Management Systems

Which CRM System Suit an Organization Needs? A Comprehensive Literature Survey of Customer Relationship Management Systems Which CRM System Suit an Organization Needs? A Comprehensive Literature Survey of Customer Relationship Management Systems Khaled Almgren PhD Candidate Department of Computer Science University of Bridgeport

More information

Is Cloud ERP Really Cheaper?

Is Cloud ERP Really Cheaper? Is Cloud ERP Really Cheaper? A Simple Guide to Understanding the Differences Between Cloud and On- Premise Distribution Software This guide attempts to outline all of the principal considerations that

More information

Hosted CRM Buyer s Guide

Hosted CRM Buyer s Guide Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. Hosted CRM Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved

More information

Quick guide: Using the Cloud to support your business

Quick guide: Using the Cloud to support your business Quick guide: Using the Cloud to support your business This Quick Guide is one of a series of information products targeted at small to medium sized enterprises (SMEs). It is designed to help businesses

More information

Interlinx Associates. Craving

Interlinx Associates. Craving Interlinx Associates Craving Agenda Why SugarCRM? SugarCRM deployment options Your Presenters Elaine Koyama, Interlinx Associates Sales and Marketing Executive CRM Consultant Partner & Co-Founder Greg

More information

Welcome to the Force.com Developer Day

Welcome to the Force.com Developer Day Welcome to the Force.com Developer Day Sign up for a Developer Edition account at: http://developer.force.com/join Nicola Lalla nlalla@saleforce.com n_lalla nlalla26 Safe Harbor Safe harbor statement under

More information

A Hotel in the Cloud. Bruno Albietz. bruno.albietz@ehl.ch 079 308 3056

A Hotel in the Cloud. Bruno Albietz. bruno.albietz@ehl.ch 079 308 3056 A Hotel in the Cloud Bruno Albietz bruno.albietz@ehl.ch 079 308 3056 Cloud Computing: Any interest for the hospitality industry? The new paradigm for hosting and delivering services over the internet?

More information

ASG CloudFactory Cloud Transformation in Telecommunications. Technology to rely On

ASG CloudFactory Cloud Transformation in Telecommunications. Technology to rely On ASG CloudFactory Cloud Transformation in Telecommunications Technology to rely On Lead Your Customers into the Cloud Unlock new revenue in a Cloud model As a telecommunications provider, you understand

More information

Project Management Office: Seeing the Whole Picture

Project Management Office: Seeing the Whole Picture Cloud Solutions for IT Management WHITE PAPER Project Management Office: Seeing the Whole Picture Project Portfolio Management gives PMOs the tools and techniques to get lean in lean times. Executive Summary

More information

Global 2011 CRM Survey of SMBs Commissioned by OSF Global Services

Global 2011 CRM Survey of SMBs Commissioned by OSF Global Services Global 2011 CRM Survey of SMBs Commissioned by OSF Global Services Laura DiDio Principal Which option best describes the industry of your primary business operations? IT/Technology Svcs Government Manufacturing

More information

Simplify Software as a Service (SaaS) integration

Simplify Software as a Service (SaaS) integration IBM Software WebSphere Thought Leadership White Paper Simplify Software as a Service (SaaS) integration By Simon Peel January 2011 2 Simplify Software as a Service (SaaS) integration Contents Introduction

More information

a guide to the cloud Understanding the cloud and recreation management understanding the cloud and recreation management a guide to the cloud 683_14

a guide to the cloud Understanding the cloud and recreation management understanding the cloud and recreation management a guide to the cloud 683_14 understanding the cloud and recreation management a guide to the cloud Understanding the cloud and recreation management 672_14 Introduction 1n 1969, Joni Mitchell sang I ve looked at Clouds from both

More information

Top Reasons to Purchase a Business Solution from Microsoft

Top Reasons to Purchase a Business Solution from Microsoft Top Reasons to Purchase a Business Solution from Microsoft Introduction You ve worked hard to build your small or midsize business and when it comes to the technology that helps you run it, there s no

More information

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

More information

The Benefits of Modern Customer Service: Moving Your On-Premise Contact Center to the Cloud

The Benefits of Modern Customer Service: Moving Your On-Premise Contact Center to the Cloud The Benefits of Modern Customer Service: Moving Your On-Premise Contact Center to the Cloud Many contact center managers are now deliberating whether to upgrade their traditional systems or start over

More information

Public or Private Cloud: The Choice is Yours

Public or Private Cloud: The Choice is Yours white paper Public or Private Cloud: The Choice is Yours Current Cloudy Situation Facing Businesses There is no debate that most businesses are adopting cloud services at a rapid pace. In fact, a recent

More information

TRANSITION TO THE CLOUD

TRANSITION TO THE CLOUD TRANSITION TO THE CLOUD Learn about cloud computing and see how software-as-a-service is changing the way businesses manage their IT Presented by w w w. b i 1 0 1. c o m Software-as-a-Service and the cloud

More information

TOP 7 THINGS Every Executive Should Know About Cloud Computing EXECUTIVE BRIEF

TOP 7 THINGS Every Executive Should Know About Cloud Computing EXECUTIVE BRIEF TOP 7 THINGS Every Executive Should Know About Cloud Computing EXECUTIVE BRIEF As interest in cloud computing increases, so does the confusion surrounding it. What is cloud computing? Can the technology

More information

FREQUENTLY ASKED QUESTIONS ABOUT CLOUD ERP

FREQUENTLY ASKED QUESTIONS ABOUT CLOUD ERP FREQUENTLY ASKED QUESTIONS ABOUT CLOUD ERP Copyright 2012 Panorama Consulting Solutions All Rights Reserved. 3773 Cherry Creek North Drive Suite 720 Denver, CO 80209 720-515-1377 Panorama-Consulting.com

More information

A SMALL BUSINESS GUIDE MOVING YOUR SMALL BUSINESS TO THE CLOUD

A SMALL BUSINESS GUIDE MOVING YOUR SMALL BUSINESS TO THE CLOUD A SMALL BUSINESS GUIDE MOVING YOUR SMALL BUSINESS TO THE CLOUD Cloud computing is taking off. In the past year several analyst firms have increased their cloud revenue projections, which remains a small

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

SaaS vs. ASP. Learn.com. White Paper

SaaS vs. ASP. Learn.com. White Paper Learn.com SaaS vs. ASP TM The Knowledge Platform Introduction As the momentum for software-as-a-service (SaaS) continues to grow, many vendors are rushing to claim that they offer SaaS solutions. Unfortunately,

More information

New World of Customer Expectations

New World of Customer Expectations New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered

More information

12090c 12090c. Is Cloud the way forward for Manufacturing Industries?

12090c 12090c. Is Cloud the way forward for Manufacturing Industries? 12090c 12090c Is Cloud the way forward for Manufacturing Industries? Table of Contents Introduction Challenges in the Manufacturing Industry So how can these Critical Business Imperatives be addressed

More information

Transform your customer relationships. Avanade Customer Relationship Management Services

Transform your customer relationships. Avanade Customer Relationship Management Services Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights

More information

Crush Your Competitors with Custom Software

Crush Your Competitors with Custom Software Crush Your Competitors with Custom Software Information technology (IT) can be a strategic asset to any company, but unfortunately, business leaders often perceive IT as a problem rather than a solution.

More information

Hexaware E-book on Q & A for Cloud BI Hexaware Business Intelligence & Analytics Actionable Intelligence Enabled

Hexaware E-book on Q & A for Cloud BI Hexaware Business Intelligence & Analytics Actionable Intelligence Enabled Hexaware E-book on Q & A for Cloud BI Hexaware Business Intelligence & Analytics Actionable Intelligence Enabled HEXAWARE Q & A E-BOOK ON CLOUD BI Layers Applications Databases Security IaaS Self-managed

More information

WHY CUSTOMERS CHOOSE SUGARCRM OVER SALESFORCE.COM

WHY CUSTOMERS CHOOSE SUGARCRM OVER SALESFORCE.COM WHY CUSTOMERS CHOOSE SUGARCRM OVER SALESFORCE.COM WHY CUSTOMERS CHOOSE SUGARCRM OVER SALESFORCE.COM More and more customers are choosing SugarCRM over Salesforce.com every day. Why? That s because SugarCRM

More information

How to Choose the Best Inbox Integration for Salesforce

How to Choose the Best Inbox Integration for Salesforce How to Choose the Best Inbox Integration for Salesforce This guide is written for information technology specialists who are looking for ways to improve Salesforce productivity. Salesforce is one of the

More information

Achieving Retail Agility

Achieving Retail Agility Achieving Retail Agility Is Cloud Computing the Answer? By Bharat Popat and Jon Stine Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. It

More information

Is cloud CRM really that great?

Is cloud CRM really that great? Is cloud CRM really that great Cloud CRM is considered the new norm in deploying your CRM for smart, forward thinking businesses, but is it really that good Cloud CRM As cloud has matured, it s reached

More information

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors Bringing the Cloud into Focus A Whitepaper by CMIT Solutions and Cadence Management Advisors Table Of Contents Introduction: What is The Cloud?.............................. 1 The Cloud Benefits.......................................

More information

The Silver Lining: To Build an Effective Cloud Computing Infrastructure, Start With the Right Core Technology

The Silver Lining: To Build an Effective Cloud Computing Infrastructure, Start With the Right Core Technology White Paper The Silver Lining: To Build an Effective Cloud Computing Infrastructure, Start With the Right Core Technology For cloud service providers, choosing optimal enabling technologies is vital to

More information

Is it Time to Purchase a Fashion Enterprise Solution?

Is it Time to Purchase a Fashion Enterprise Solution? Is it Time to Purchase a Fashion Enterprise Solution? Determining whether to replace an ERP, PLM or other system is a major decision for any apparel and fashion business. Fortunately, recent technology

More information

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It 1 Presenter Jon Setuain Senior Consultant at Openbravo 2 Trusted Vendor World leader

More information

How to Select and Implement an ERP System

How to Select and Implement an ERP System How to Select and Implement an ERP System Prepared by 180 Systems Written by Michael Burns 180 Systems WHAT IS ERP?... 3 ANALYSIS... 4 VENDOR SELECTION... 6 VENDOR DEMONSTRATIONS... 8 REFERENCE CALLS...

More information

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial Sage CRM Sage CRM v7.1 Cloud sagecrm.com/trial Sage CRM provides your business with a complete view of prospect and customer interactions, enabling effective communication throughout the organisation.

More information

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges 2015 Industry Report Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges By Scribe Software Conducted in conjunction with Spiceworks TABLE OF CONTENTS 3 Introduction 4 Executive

More information

Shaping Your IT. Cloud

Shaping Your IT. Cloud Shaping Your IT Cloud Hybrid Cloud Models Enable Organizations to Leverage Existing Resources and Augment IT Services As dynamic business demands continue to place unprecedented burden on technology infrastructure,

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

Saudi Arabia CRM Software Market Forecast and Opportunities, 2020

Saudi Arabia CRM Software Market Forecast and Opportunities, 2020 Brochure More information from http://www.researchandmarkets.com/reports/3197131/ Saudi Arabia CRM Software Market Forecast and Opportunities, 2020 Description: According to Saudi Arabia CRM Software Market

More information

MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable

MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable Version 1.0, August 2009 This white paper discusses how a cloud-based architecture makes wireless LAN easier and more affordable for organizations

More information

TOP 10. Features Small and Medium Businesses

TOP 10. Features Small and Medium Businesses Introduction Once thought of as only relevant for enterprises, CRM technology is increasingly being used by small and medium businesses across industries. Even the smallest organizations recognize the

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

21 Crucial Questions to Ask in Your Admissions CRM RFI. A resource from Fire Engine RED

21 Crucial Questions to Ask in Your Admissions CRM RFI. A resource from Fire Engine RED 21 Crucial Questions to Ask in Your Admissions CRM RFI Introduction Looking for an admissions CRM? Sending a Request for Information (RFI) is a great way to gather information about the vendor s company

More information

Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change

Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change Leveraging an On-Demand Platform for Enterprise Architecture Preparing for the Change David S. Linthicum david@linthicumgroup.com The notion of enterprise architecture is changing quickly. What was once

More information

Making Open Source BI Viable for the Enterprise. An Alternative Approach for Better Business Decision-Making. White Paper

Making Open Source BI Viable for the Enterprise. An Alternative Approach for Better Business Decision-Making. White Paper Making Open Source BI Viable for the Enterprise An Alternative Approach for Better Business Decision-Making White Paper Aligning Business and IT To Improve Performance Ventana Research 6150 Stoneridge

More information

I-Business Network Cloud News

I-Business Network Cloud News I-Business Network Cloud News In This Issue: Cloud vs. On-Premise The Soaring Popularity of the Cloud Six Reasons Businesses Choose the Cloud Volume 1: 2015 I-BN is an SAP dedicated hosting provider and

More information

HOW A CRM HELPS YOUR BUSINESS GROW

HOW A CRM HELPS YOUR BUSINESS GROW Book 1 of 4 HOW A CRM HELPS YOUR BUSINESS GROW PART OF THE CRM SUCCESS SERIES Introduction BEYOND THE HANDSHAKE You ve likely heard the saying, Business begins with a handshake It sounds so simple. But

More information

Is a Cloud ERP Solution Right for You?

Is a Cloud ERP Solution Right for You? Is a Cloud ERP Solution Right for You? By Spencer Arnesen, CPA There s been a lot of hype recently about how cloud software solutions are the wave of the future. In the consumer environment, you can use

More information