ONE SINGLE ADDRESS FOR ALL YOUR ONLINE PROCEDURES. as part of your professional activity. Business Portal

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1 ONE SINGLE ADDRESS FOR ALL YOUR ONLINE PROCEDURES as part of your professional activity Business Portal

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3 WHY CHOOSE MYGUICHET?

4 MyGuichet is a secure interactive platform available on guichet.lu. It allows administrative procedures to be carried out electronically with ease. This platform is aimed at both citizens and businesses, and provides access to a growing number of procedures. With MyGuichet, you can fill in online forms, sign them electronically, attach any supporting documents and then send them to the competent authorities, without leaving your office.

5 Examples of procedures declaration of a job vacancy declaration of salary account statements for businesses corporate income tax return business permit

6 MyGuichet, a secure espace

7 CONSULTATION OF BUSINESS DATA MyGuichet provides access to certain business data held by the administration, such as the "VAT balance" of businesses. Users can easily access various information about their company, which they can refer to whenever they want. YOUR ONLINE PROCEDURES SAFELY The business espace containing your data and administrative files is accessible through an electronic identity card (eid) or a LuxTrust product, which allow you to safely authenticate yourself. These products also offer a signature certificate enabling you to electronically sign your administrative procedures online. This guarantees that your electronic signature has the same legal value as a handwritten signature. WHY LOGIN? When you carry out an administrative procedure via MyGuichet, security is crucial. Using electronic certificates, it is possible to verify the identity of a person authorized to access various sources of information or services, such as MyGuichet, an e-banking application or the MultiLine professional payment service. The complete list of applications accessible through an eid card or a LuxTrust product is available on:

8 Before carrying out your administrative procedures online via MyGuichet, you must perform the following steps: Acquire a LuxTrust product Get a LuxTrust product at your bank or at the LuxTrust company. You can also use your eid, provided you have activated the certificates. Activate LuxTrust 2Register and activate the LuxTrust certificate. One certificate is valid for several applications (administrations, institutions, banks, etc.).

9 4 Create a business espace 3 Register on MyGuichet Create a shared workspace for your business procedures and documents. Create your own account on by authenticating yourself with your LuxTrust certificate or eid card. Confirm the registration with the received . 5 Invite co-workers Invite co-workers to join the workspace. Assign a specific role to each person: administrator, manager, role without signature. More questions? For more information, please visit the available help on myguichet.lu or contact our helpdesk on (+352)

10 ACCESS MYGUICHET You can access MyGuichet on guichet.lu. When you log in, click "Access my espace", then select your certificate and enter your pin code, or your username and password if you are using a Token. On the homepage, you will have to choose the business espace you want to access. START A PROCEDURE To start a new procedure, simply click "Select a procedure among all the procedures in the catalogue". The catalogue shows all administrative procedures available on guichet.lu. Online procedures can be directly carried out by clicking "Create". Once a procedure is started, an assistant will guide you step by step to complete the form.

11 MyGuichet, your help to carry out your procedures

12 What are the advantages of MyGuichet online services for my business?

13 SAVE TIME dynamic questionnaires that adapt to the user's profile and guide them step by step and without unnecessary loss of time throughout the procedure; pre-filling of forms by uploading structured files (XML) or by using personal data saved on the business espace (once only); customization of the list of supporting documents; accessibility 24/7; electronic exchanges between businesses and administrations. TRANSPARENCY highly secure exchanges and confidentiality of personal data; immediate identification of the competent authority; online file tracking and consultation of electronic messages sent by the administration via the personal dashboard. COLLABORATION invite co-workers to join a shared workspace; assign a specific role to each co-worker (administrator, manager, role without signature); revoke access to a user.

14 CERTIFICATION OF YOUR BUSINESS ESPACE For some specific sectors, the competent authority may recommend professionals to certify their business espace. This certification allows the administration concerned to confirm that the person registered on MyGuichet has sufficient rights to represent and consult data on a company. With this certification, you will have access to the procedures relevant to your business sector and you will be granted access to specific data held by the administration on the legal person in question.

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16 guichet.lu 11, rue Notre-Dame L-2240 Luxembourg Grand Duchy of Luxembourg Phone: (+352) Editor: CTIE / Ministry of the Economy Print: Print and Office supplies Division - CTIE 01/02/2016