ACCELERATE PROGRAM. Now our rewards program is built right into the site for an even easier experience!

Transcription

1 CUSTOMER NEWSLETTER FALL 2015 ACCELERATE PROGRAM We are pleased to introduce Accelerate, our new rewards program! Griffin Brothers FREE program that rewards customers for every purchase made at any of our 10 locations. Participation is easy - simply register for a free account, select what type of reward you d like to earn and start earning on every purchase you make at any Griffin Brothers location. Choose from a variety of popular reward currencies such as airline miles, hotel points and gift card points, as well as our very own Griffin Brothers Points which can be redeemed for a variety of items, including $25, $50 and $100 tire or service vouchers or non-profit donations. So next time you re in, ask your Service Advisor for more details or visit GriffinBrothers.com to start earning today! NEW WEBSITE Be sure to check out the website on all of your devices, large or small! Now our rewards program is built right into the site for an even easier experience! Updated content and features throughout the site! We always strive to offer our customers the best experience possible for keeping each of their cars happy. This experience goes beyond the store and continues to our website, which we have recently updated and hope that you ll find more useful. A cleaner layout, more simplified navigation and a responsive framework ensures the same great content and experience is consistent, whether you access it on a tablet, smart phone or desktop computer. It s easier to read and easier to get what you re looking for, so please take a look and let us know what you think!

2 EMPLOYEE SPOTLIGHT Here at Griffin Brothers, we believe our dedicated employees make all the difference. By hiring experienced, professional staff we re able to offer the very best service to our customers. With that being said, we want to congratulate our very own, Tony Lamphear, because he fits that description. Tony was a familiar face at our University store for over 13 years as a Service Advisor and now is a Business Development Center (BDC) call center representative. His vast experience and friendly personality make him an excellent fit to assist customers. Tony is originally from Knoxville, Tennessee, and has been working with Griffin Brothers for over 13 years and has been in the automotive service industry since When we asked Tony what his favorite thing about working with Griffin Brothers was, he simply responded, The relationships I have with my customers. Sometimes it seems like I grew up with some of them. I know the kids and pets names and watch their kids grow up who are now driving and getting service. It s an awesome feeling. When he isn t at work, you ll find him enjoying a good meal made on one of his two homemade smokers. Sometimes it seems like I grew up with some of [our customers]. I know the kids and pets names and watch their kids grow up. BEST OF LAKE NORMAN 2015 A special shout out to all the folks in the Lake Norman area! We sincerely appreciate your confidence and trust, and thank you for voting for us! Congratulations to our Cornelius and Mooresville locations in winning Best Tire Dealer and Best Mechanic in the 2015 Reader s Choice Best of Lake Norman Sponsored by The Charlotte Observer. DOUBLE EXTENDED WARRANTY Griffin Brothers has always guaranteed its parts and labor through a 12-month or 12,000-mile nationwide warranty. To provide customers with even more security and satisfaction, we doubled our standard warranty to 24 months or 24,000 miles! One of the first in the industry to offer this type of coverage, our goal and commitment is to provide each and every customer with the peace of mind they deserve. Stop by any one of our 10 locations and speak with a Service Advisor to find out more.

3 PEACE OF MIND MAINTENANCE PACKAGE Keep your vehicle ready for the road this season with this truly one-of-a-kind, special deal! The Griffin Brothers Peace of Mind Maintenance Package includes a Full Synthetic transmission fluid exchange with a cleaner and conditioner, Full Synthetic power steering fluid exchange, coolant fluid exchange with cleaner and conditioner and a fuel system tune-up (cleans fuel injectors, throttle body and intake). While these may add up elsewhere, you can have it all for only $ including taxes and fees with us. That s a savings of over $125! Stop by any of Griffin Brothers 10 locations today and ask a Service Advisor for pricing and details. ANOTHER SATISFIED CUSTOMER Making our customers happy certainly makes our job worthwhile. Thank you, Matt, for your loyalty to Griffin Brothers! Today, I took my 2009 Lexus RX350 in to your Idlewild Rd, Matthews, NC shop to have them check out a front brake chatter. I had the brakes repaired there in November, Chris Wright and his associate could not have been nicer or more professional. They quickly diagnosed Chris Wright and his associate could not have been nicer or more professional. the problem as out of round (warped) rotors. They repaired the problem and I was on my way in less than 1 hour. I was pleasantly surprised when Chris told me that there would be no charge as this problem occurred during the warranty period. As a retired mechanical engineer who spent my entire career in the repair business (rotating equipment such as steam and gas turbines) I was impressed at the professionalism and promptness Chris and his associates exhibited. I will certainly return to this shop when I need further auto repairs. You should be proud of your staff at this location and I hope you will give them my thanks! Matt Long MATTHEWS Visit locations to view/write reviews for each of our 10 locations around the area!

4 CONCORD 851 Concord Pkwy. N. Sat 7:30 am-2 pm CORNELIUS W. Catawba Ave. Sat 7:30 am 5 pm HIGHLAND CREEK 5805 Highland Shoppes Dr. Sat 7:30 am-5 pm MOORESVILLE 278 W. Plaza Dr. Sat 7:30 am-2 pm PINEVILLE Park Rd. Sat 7:30 am-5 pm SHELBY 301 E. Marion St. M-F 7:30 am-5:30 pm Sat 7:30 am-12:30 pm GRIFFIN BROTHERS IS GOING GREEN In an effort to reduce waste, please make sure we have your address on file so you can continue to receive our quarterly newsletter, service receipts and special offers! Visit griffinbrothers.com and fill out the entry at the bottom of the page! Or, if you are on your mobile, tap CONNECT. LINCOLNTON 702 E. Main St. M-F 7:30 am-5:30 pm Sat 8 am-12 pm MATTHEWS Idlewild Rd. M-F 7a 6p Sat 7:30a 5p UNIVERSITY 8040 N. Tryon St. Sat 7:30 am-5 pm WELLS FARGO CIC 1525 West W.T. Harris Blvd. M-F 7 am-5:30 pm Griffin Brothers is the OFFICIAL tire and automotive provider for the Charlotte 49ers and the Charlotte Knights. AUG 31 - SEPT 27 BUY 4 TIRES & GET UP TO $ 70 * Now is the perfect time to buy tires, with two incredible brands offering an even more incredible deal! Just buy four select Michelin or BFGoodrich brand tires and get up to $70* back via reward card after submission. * See redemption form for qualifying tires eligible for either the $50 or $70 Reward Card offer. Offer expires 09/27/2015. Void where prohibited. The Reward Card cannot be reloaded with additional funds, nor can it be used at an ATM. Reward Card expires six (6) months after issuance. For complete terms, conditions and fees, see the Cardholder Agreement in your card package. Reward Card issued by U.S. Bank National Association pursuant to a license from MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. Be on the look out for our Rainy Day Special - it could hit stores at anytime! Check our website regularly for the most up-to-date deals! Tire pressure check Alignment check Top off all fluids Battery system check Charging system check **Visit Griffin Brothers for complete offer details. Offer valid for most vehicles, some restrictions may apply. Void where prohibited.

5 MERCEDES? VOLVO? BMW? At Griffin Brothers, our certified technicians are trained in servicing most vehicles, including European imports. So whether it s a simple service or a major engine overhaul, we typically offer lower pricing and faster service while providing top-rate care for your European vehicle, all while keeping your warranty in tact. So, next time your Mercedes, Volkswagen or BMW needs service or repairs, stop by any of our 10 locations. We ll save you time, money and stress. At Griffin Brothers we re family owned and customer driven. Griffin Brothers will save you time, money and stress. GET OUR CARD & GET 10% OFF! We ve all been there. The car goes in for a simple oil change and another issue pops up that requires immediate attention. At Griffin Brothers, we put our customers needs first, which is why we offer the Griffin Brothers Credit Card to help finance the tires and services you need. But that s not all! Anyone who applies for a Griffin Brothers credit card and uses it on their first purchase will get 10%* OFF! Charge everything from major repairs and scheduled maintenance to the wide selection of name-brand tires including Michelin, BFGoodrich, Uniroyal, Bridgestone/ Firestone, Goodyear/Dunlop and Continental tires. This card can be used at all 10 of our locations. *Maximum discount of $50. Our BDC team members are essential for our operation. from left: Joanna Palmer, Tiyell Barnes, Mary Craven, Geoff Silverstein and Tony Lamphear. BUSINESS DEVELOPMENT CENTER In keeping with our goal of offering the very best in customer service, we have a dedicated Business Development Center (BDC). Five professionally-trained staff members operate the call center and accept all incoming store calls and make followup calls to ensure customer satisfaction. Additionally, employees periodically contact customers to notify them of current specials and promotions. In addition to transferring calls to various locations and Service Advisors they can also assist customers with any questions, comments or concerns they may have regarding their vehicle.

6 In the event of a recall, we can quickly generate a report of each and every customer who purchased the affected tire and contact them. PENDING FEDERAL LEGISLATION In the unlikely event of a safety-related tire recall, it s extremely important to notify the consumer as quickly as possible to have the tire(s) replaced immediately. Griffin Brothers amended our point-of-sale system several years ago to document the exact tire(s) a customer purchases. In the event of a recall, we can quickly generate a report of each and every customer who purchased the affected tire and contact them. There is pending federal legislation that would require all tire dealers to do the same. If this passes there will be a cost to comply, but at Griffin Brothers, our customers safety is just as important as their satisfaction, which is why we have been already practicing it for over four years. Feel confident that if you purchase tires at Griffin Brothers, you and your family s safety will always be a top priority. THE BEST VALUE Griffin Brothers continues to offer a low price guarantee on tires! We will BEAT any competitor s tire price or we will refund the difference plus 10 percent of that difference! NAMES YOU TRUST The names you trust: Michelin, BFGoodrich, Uniroyal, Goodyear, and Continental are all here. Now, Griffin Brothers happily welcomes Dunlop, Kelly, Firestone and Bridgestone to the lineup. AUTHORIZED DEALER OF