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1 membership, aaa s elite level AAA.com/Premier

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3 welcome to AAA Premier It is our privilege to welcome you to AAA s elite level of service AAA Premier. We invite you to experience all the ways this exclusive membership can save you time and money and give you the added peace of mind you ve come to expect from AAA. On the following pages, you will find brief descriptions of the services AAA offers to Premier members. This enhanced membership gives you access to many special benefits and we want to be sure you enjoy them. Please feel free to call or visit your local AAA office whenever you need assistance. It is always our pleasure to serve you! AAA.com/Premier 1

4 Roadside assistance AAA s history of service is based upon our world renowned ability to provide assistance to stranded motorist 24 hours a day, seven days a week. As a Premier member you are entitled to our highest level of service which also includes one 200-mile tow each year. u Towing Service u Tire Service u Fuel Delivery Service u Battery Service u Lockout & Key Service u Extrication/Winching Service u Trip Interruption Reimbursement u Auto/Stereo Theft Protection u Legal Defense Reimbursement u Roadservice Regulatory Information u Rental Car Reimbursement Download our free AAA Roadside app for your smart phone by scanning the QR code below Roadside Assistance Inside NC/SC 800-AAA-HELP Outside NC/SC To learn about AAA s mobile solutions for members on the go, visit AAA.com/Mobile. 3

5 vacations Your membership gives you access to quality travel products, value added member benefits and enhanced service through AAA s worldwide travel agency. Because AAA is the world s largest travel organization, you reap the benefits of our buying power. Plus, as a AAA Premier member, you are eligible for reduced service fees on airline bookings. AAA Carolinas professional and friendly travel sales specialists are waiting to plan your next dream vacation. Stop dreaming and start traveling. u Cruises u Maps u TourBook Guides u TripTik Routings u Air Travel u Disney Vacation Packages u Land Tours u Soft Adventure Travel 4 AAA s expert travel sales specialists are available for live online chat consultation at AAA.com/Vacations AAA.com/Vacations 5

6 show your card & save There are more than 160,000 places to save using your AAA card, and all you have to do is Show Your Card & Save. Whether you re shopping, dining out, traveling or visiting attractions in the Carolinas and throughout the U.S. your AAA card keeps more money in your pocket. 6 AAA.com/Discounts Find out how fast your membership pays for itself with our savings calculator at AAA.com/Discounts. 7

7 Car Care AAA goes beyond roadside assistance. Our ASE certified technicians offer maintenance and repair at state-of-the-art AAA Car Care locations throughout the Carolinas. Take advantage of clean waiting areas, free wi-fi, complimentary coffee, shuttle service and more. Stop by a AAA Car Care facility and experience the AAA peace of mind in your car repair and maintenance. u Oil Changes u A/C Service u CV Repair u Alignment and Suspension u Cooling Systems u Brakes u Electrical Systems u Belts and Hoses u Other Maintenance & Repair Needs 8 Start saving today with our exclusive online AAA Car Care coupons at AAA.com/CarCare AAA.com/CarCare 9 8

8 Auto Sales AAA Auto Sales will help you find the car, truck, van or SUV you ve been looking for. See for yourself how easy the car buying experience can be. u New or Pre-owned u Trade-ins Accepted u Multi-Point Inspection u Free Delivery Anywhere in the Carolinas u Extended Service Contract u Clean CARFAX History u GAP Insurance u Competitive Finance and Lease Rates u Car Reviews Let us walk you through our car buying process. 10 AAA.com/AutoSales Visit AAA.com/AutoSales. 11

9 Insurance When it comes to auto, home and life insurance, there s no better choice than AAA your trusted companion on the road with a century-long history of protecting the things you cherish. Call for your free evaluation and discover no matter where you are in life, we have an insurance policy made especially for you. u Auto Insurance u Home Insurance u Life Insurance u Health Insurance u Business Insurance u Travel Insurance u Motorcycle/Boat Insurance u Umbrella Policies u Annuities Find out how AAA can save you money on your insurance. Visit AAA.com/Insurance for your free quote AAA.com/Insurance

10 Auto Glass Our experienced AAA Auto Glass fleet provides convenient replacement or glass repair throughout the Carolinas. Fast and professional service delivering total peace of mind. u One-year Replacement Warranty for AAA Members u Wiper Fluid Rain-X Top-off u Certified Technicians u Convenient On-site Service u Insurance Claim Assistance u Original Equipment Manufacturer Standards 14 AAA.com/AutoGlass AAA members get discounted rates on auto glass replacements. 15

11 Community AAA s involvement in the community isn t limited to what happens on the roads. In addition to serving as an advocate for the motoring public, we also understand the importance of supporting the community through such avenues as charity work and local sporting events. AAA members even have the option of donating to Make-A-Wish by upgrading to a Carolina Panthers-branded AAA membership card. u Make-A-Wish Foundation u Carolina Panthers u Casual for a Cause u Foundation for Traffic Safety u North Carolina High School Athletic Association u American Cancer Society Making Strides Against Breast Cancer u Special Olympics u ROHR Rockstars u The Harvest Center of Charlotte You can have an immediate effect on your community by upgrading to the 16 Carolina Panthers-branded AAA card. AAA contributes to Make-A-Wish for each card requested. Visit MyAAAMembership.com to add this to AAA.com/Community 17 your membership.

12 Driver Education AAA works to make our highways a safer place for all users, whether we are motorists, passengers, pedestrians or bicyclists. Our services and products empower others to join this movement. u AAA Foundation for Traffic Safety u School Safety Patrol Program u Driver Improvement Courses for Point Reduction and Court Referral u Teacher Certification Program u Continuing Education Program u Traffic Safety Supplies u Fleet Courses u Online and In-classroom Traffic Safety Courses u AAA Approved Driving Schools Find a AAA-approved driving school near you 18 AAA.com/Safety by visiting AAA.com/ApprovedSchools.

13 AAA.com From creating your own TripTik to requesting a battery jump, many of our products and services can be accessed online for your convenience. Also, sign up for our monthly e-newsletter at AAA.com/ to stay up-to-date with all of the latest discounts and benefits that are included with your membership. u Book a Flight, Hotel, Car Rental or Cruise u Get Insurance Quotes u Browse Go Magazine Online u Enter Contests u Search for a New or Pre-owned Vehicle u Locate AAA Offices u Live Chat with a Travel Agent u Review AAA Diamond-rated Hotels and Restaurants u Find new Show Your Card & Save partners u Access to Coupons u Manage Your Membership and Renewal u Book a Cruise u And much more! Join the conversation and get the latest updates Looking for the lowest fuel prices near you? 20 Visit AAAMaps.com for gas prices, directions, lodging, attractions and more. AAA.com 21

14 Financial Services AAA Member Rewards Visa credit card* earn TRIPLE points on air, hotel, or car rentals and qualifying AAA office purchases. u Earn Triple points on qualifying AAA and travel purchases u Earn Double points on gas, grocery and drug store purchases u 1 point per $1 for all other purchases u Points redeemable for AAA vouchers good for AAA travel even car repairs, merchandise, gift cards, cash back or unique experiences u Up to $500,000 travel accident Insurance** u Lost luggage insurance** u Emergency card replacement** u Supplemental auto rental collision damage waiver** To apply, Visit AAA.com/CreditCard or a AAA office. For access to your account visit aaanetaccess.com. For information about rates, fees, other costs and benefits associated with the use of this credit card, visit a AAA office or the web site above and refer to the disclosures accompanying the online credit application. This credit card program is issued and administered by FIA Card Services, N.A. *Earn 1 point per dollar of new net retail purchase transactions (qualifying purchases less credits, returns, and adjustments) charged to the card each billing cycle. Earn 2 points per dollar for purchases made with the card at any eligible gas, grocery or pharmacy retail merchant categories as designated by us. Earn 3 points per dollar for purchases made with the card through any participating AAA Club when AAA is the merchant of record, or at eligible retail travel merchant categories as designated by us. Additional restrictions apply. Details accompany new account materials. **Certain restrictions apply. See application for details. AAA Deposit Program Members save more with the AAA Deposit Program. Special benefits include: u Preferred member rates on the most popular AAA CD terms*, with competitive rates on additional CD terms, IRA CDs, Money Market and Online Savings Accounts u No minimum required to open a CD, IRA CD or Money Market Account (Money Market Accounts require a minimum balance of $1,500 after 60 days) and low opening deposit amount for Online Savings Accounts u Quick account opening online, by phone, or via mail and easy, secure access to your account information online or by phone Discover the AAA difference in high-yield savings accounts. Call toll-free or go online to AAA.com/Deposits for more information. *As of 12/1/12, approximately three quarters of the AAA CD portfolio was compiled of 12, 24 and 60 month CDs. AAA members receive a preferred rate on 12, 24 and 60 month CDs and IRA CDs. Visit AAA.com/Deposits for rates on other CD terms and deposit products. Deposit accounts offered through Discover Bank, Member FDIC. Free Personal Notary Service. Stop by your local AAA office the next time you need a notary. As a AAA Premier member, you receive most personal notary transactions free of charge. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from Visa U.S.A. Inc. 22 AAA.com/Premier AAA.com/Premier 23

15 AAA F.A.Q. Q What are the toll-free phone numbers for AAA? Road Service in NC/SC A Road Service AAA-HELP ( ) Member Relations/Reimbursements Website Support Travel Car Care Auto Sales Health/Life Insurance Auto/Home Insurance Q How many tows am I entitled to per year? A As a general rule, you receive four (4) service calls for the primary, three (3) for the first associate, two (2) for the second associate, and one (1) for each additional associate with a maximum of eleven (11). Q Where can I get a complete listing of all AAA offices within the Carolinas? A To view a map of offices throughout the Carolinas and a complete listing by city (including addresses and phone numbers) please visit AAA.com/Offices. Q What s the difference between a Primary and an Associate member? A The Primary member is the initial holder of the membership. Associate members may be a spouse or dependent child of the Primary member. Dependent children must be 25 and under years of age. To add an associate to your account please visit MyAAAMembership.com or call Q Do you need my vehicle information? A No. AAA covers you no matter what vehicle you are in, whether driving or riding as a passenger (as long as the vehicle is eligible according to your specific type of membership). Because we cover you, and not the vehicle, we request that you be present with the vehicle when requesting service. Add family members to your membership as associates so they are covered if they are driving your vehicle. Q If I am interested in AAA for my business, who do I contact? A From Corporate AAA Memberships to Fleet Vehicle Coverage AAA is here for your business. Visit AAA.com/Business for a listing of all the business solutions AAA can help you with. 24 AAA.com/Premier

16 For more detailed information concerning your AAA membership, visit AAA.com/MemberGuide for a downloadable PDF or call to have a print out mailed to you.

17 AAA CAROLINAS HEADQUARTERS 6600 AAA Drive, Charlotte, NC aaa.com MB PRBR (1/13) AAA.com/Premier

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