INTRODUCTION TO MEMBER SERVICES

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1 INTRODUCTION TO MEMBER SERVICES

2 WELCOME TO A A A The largest, most recognized and most trusted emergency road service organization in the nation. We look forward to providing you with outstanding service for, what we hope, will be many years to come. This Introduction to Member Services lays out AAA s three membership options and introduces a wider scope of services available to members of AAA Washington.

3 During the past century, motorists have come to trust AAA for more than our reliable roadside assistance. They now depend on our professionals for guidance in matters of travel, insurance and other automotive-related needs present in their daily lives. Receiving Emergency Road Service Keep your membership card with you at all times. When you need assistance, call the phone number printed on the front of your membership card AAA-HELP. A customer service representative will help you diagnose the problem and send a service technician to assist you. 24-hour Online Access to AAA You can find a wealth of information about AAA anytime at AAA.com. Online, you can upgrade your membership for extended coverage, book hotels, cruises and rental cars, and find a list of AAA s approved automotive repair shops. You can also order free TripTik routings, request a free insurance quote and check out our abundance of discount partners. AAA.com gives you 24-hour access to your club. Classic membership provides the comprehensive benefits of America s best emergency road services organization.* When you make that nationwide toll-free call at any time, AAA will come to your aid for any of the following emergency road services: Five miles of towing Mechanical first aid $50 toward eligible locksmith service Flat tire change Battery boost Fuel delivery at cost (where available) Winching service ADD ASSOCIATES TO YOUR MEMBERSHIP. Make sure your loved ones, no matter how young, won t be stranded even if they re not traveling with another AAA member. CLASSIC MEMBERSHIP An Associate Membership provides AAA services to your spouse or other household member residing at your same address, and any unmarried children age 25 and younger living at your home or away at school. If you have AAA Plus or AAA Plus RV coverage, your associate(s) receive the same coverage at no additional charge beyond the original Associate Membership fee. To add an Associate to your AAA membership account, go to AAA.com, call (800) or complete the form at the back of this brochure and mail to: P.O. Box 91245, Bellevue, WA NOTE: Your membership covers you when you re stranded in any eligible vehicle, whether it s the one you own or not even if you re not the driver.

4 AAA PLUS, our most popular plan and best-value membership, adds extended emergency road service coverage to all of the privileges of the AAA Classic plan.* With AAA Plus, you ll also receive: An increase from five to 100 miles of towing Coverage of up to $100 for on-site service from a AAAprovided locksmith or up to $100 reimbursement for a locksmith of your choice if ours is not available (does not include coverage for locking gas caps or anti-theft devices) Enough free fuel to reach the nearest supply source Expanded winching service, including an initial truck at no cost and a second truck and driver, if necessary, at no additional cost for up to one hour AAA Plus memberships are for people who drive more than five miles in a typical day, and/or for those drivers who want the peace of mind that comes with the protection of 100 miles of towing when traveling longer distances. For more information on how you can upgrade your membership to AAA Plus or AAA Plus RV, or to add an Associate, contact your local AAA office, call (800) or log on to AAA.com. AAA PLUS RV* applies all of the AAA Plus membership services and benefits to your: RV Motor home Motorcycle It also applies to the following trailers: Boat Travel Horse Motorcycle Snowmobile Personal watercraft Golf Car Utility *Motorcycles can receive locksmith and fuel delivery services with AAA Classic and AAA Plus. Full service for motorcycle towing is available only with AAA Plus RV. Never worry about finding a reputable auto mechanic again. Every AAA membership protects the member all the way to the repair facility. When you see a AAA Approved Auto Repair or AAA Approved Auto Body Repair sign in your neighborhood or anywhere else across the country, it means: PLUS & PLUS RV MEMBERSHIP The repair facility meets AAA s rigorous operational standards The workmanship is guaranteed AAA will investigate repair disputes between you and the facility Find a list of approved shops on AAA.com.

5 Your Membership Goes Farther Farther than you probably ever imagined it could in your everyday life. Your AAA membership gives you access to a host of valuable services and products, each of which have benefits that could easily save you the cost of your membership with just one use. Don t wait to start using them. These benefits could start saving you money right now. AAA Discounts Enjoy savings around town and worldwide through the popular Show Your Card & Save program. Simply show your AAA card at any of our participating partners, including more than 175,000 businesses nationwide, around the world and online, and save money on places you go, products and services you buy, and on activities you do every day. AAA Travel Your membership gives you access to free maps of the United States and Canada, free TripTik routings and TourBook and CampBook guides, international driving permits, low-cost passport photos and more. In addition, AAA members receive special discounts and complete, professional travel planning from the nation s largest leisure-travel agency AAA Travel. AAA s travel experts can help you with auto travel, air, hotels, rental cars, rail journeys, Disney vacations, cruises and land tours. Plus, you can book travel online at your convenience 24 hours a day. AAA Travel Store Receive extensive member discounts at these retail outlets located in most AAA offices, where you can enjoy one-stop shopping for all your travel needs. Get luggage, passport photos, travel accessories, travel books and more. AAA Insurance One of the largest personal-lines insurance agencies in the Northwest, AAA represents nationally prominent insurance companies, offering our members a complete line of insurance plans at reasonable rates and at times, with valuable member discounted rates. Come in to a AAA office to speak with an agent or request a free quote on AAA.com anytime. Journey Magazine Six times a year, you ll receive Journey, our award-winning magazine, sent to your home. In addition to thoughtprovoking articles, you ll discover valuable information about club services, member-only discounts and consumer information on travel, insurance, legislation, and automotive and safety issues. Plus, a reprint of certain magazine features and an expanded list of regional events can be found on AAAJourney.com. Financial Products Members receive special rates and benefits on financial products and services, including a AAA credit card with WorldPoints Rewards, auto loans, certificates of deposit, and money market and individual retirement accounts. Public Service AAA represents the interests of motorists and other travelers at the state and federal level in support of fair transportation taxation, as well as traffic safety, energy, environmental, general travel and tourist issues. Traffic Safety AAA pioneered, and continues to support, valuable safety programs, including the AAA School Safety Patrol, teen and adult driver education, child-seat safety and more.

6 Additional Member Services AAA provides various services to assist members in need of: Notary services ($5 per stamp) Vehicle theft rewards and legal reimbursement services (available for members through your nearest AAA office) These legal services are not to be confused with the assistance you d seek from an attorney. AAA does not in any way practice law. However, programs for limited reimbursement for attorney fees are available to AAA members. Join Today! Complete form and mail to: AAA Washington, P.O. Box 91245, Bellevue, WA, A. Mailing Address Street Address/Apt.# City State Zip Phone address Upgrading members: please complete sections A, B and E. New members: please complete sections A, C, D and E. B. Upgrade My Membership Already a member and want to upgrade your membership to Plus or RV? Visit AAA.com or call: (800) Upgraded membership will take effect upon receipt of payment and does not cover pre-existing breakdowns. C. New Membership Application Primary Member Year of Birth First Associate Member q Spouse q Household member q Child Year of Birth Second Associate Member (Child age 25 and younger) Year of Birth D. Type of Coverage AAA Plus Our Best Value! $99 AAA Plus RV (covers RVs and motorcycles) $135 Classic Membership $66 Each Associate Membership $32 Please bill my dues annually to my credit card.* - $5 Send an authorization form to have my dues billed annually to my checking account. E. Payment Information Amount Enclosed (total from section D): $ Check or Money Order (payable to AAA ) Charge my: Visa American Express MasterCard Discover Find out more about all of these services online at AAA.com or by calling (800) Card Number Signature Expiration Date Date *Save an extra $5 with Automatic Renewal! Authorize us to bill dues annually to your credit card or checking account, and each year we ll send you a statement in time for you to make any changes. We ll give you a one-time $5 deduction (for new accounts) or one-time $5 off your next renewal. (Check the authorization box in section D.) $2 is included in the membership dues for an annual subscription to Western Journey or Puget Sound Journey. This amount cannot be deducted. When you provide a check as payment, you authorize AAA Washington either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

7 AAA OFFICE LOCATIONS AAA is proud to serve the many communities of Washington and northern Idaho. All offices are open from 8:30 a.m. 5:30 p.m., Monday through Friday. To find the office LOCATION nearest to you: Call: (800) Click: AAA.com Consult: Your Local Phone Book Services and Information Emergency Road Service (800) AAA-HELP ( ) Member Services (800) Travel Reservations (800) Insurance Customer Service (877) AAA-INSURE ( ) P.O. BOX Bellevue, Washington FM2006 REV 1/10

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