Susan L. Jennings Lead Librarian for Desk Services Belk Library and Information Commons

Transcription

1 Susan L. Jennings Lead Librarian for Desk Services Belk Library and Information Commons Education Master of Science (Information Sciences - ALA Accredited) The University of Tennessee, Knoxville (UTK), Knoxville, Tennessee 2007 Master of Arts (U.S. History - Southern Religious History) Appalachian State University (ASU), Boone, North Carolina 1998 Bachelor of Arts (Major: European History / Minor: Communication Arts) Appalachian State University (ASU), Boone, North Carolina (Magna cum Laude) Associate of Arts (College Transfer) Western Piedmont Community College (WPCC), Morganton, North Carolina 1985 Awards and Honors 2010 American Library Association Emerging Leaders Class of SIS Outstanding Service Award 2006 Gary R. Purcell Scholarship Recipient 1997 Lynn May Research Grant recipient (Southern Baptist Convention Library and Archives) Scholarship Publications: Articles: With Ken Johnson, Ending the Turf War: Circulation, Reference, and Instruction on One Team," (in process) Jennings, Susan, Wendy Cornelisen, Jodie Gambill, and Kevin Reynolds. Marketing Yourself: Mind, Body and SOLE, (in process) Marketing Your Library On the Cheap, (in process) Creating a User Centered Environment: What DO our patrons want? August 2009, Tennessee Libraries. Traditional Values Changing Times: Translating the "Five Laws" into Today's Library August 2009, Tennessee Libraries. With Jamie Price, Be My Friend: Using Facebook in Libraries, August 2008, Tennessee Libraries. On the Same Page: A Wiki Redux, August 2008, Tennessee Libraries.

2 Emergence of Wiki Technology in Library Services, August 2007, Tennessee Libraries Book Chapters Johnson, Ken and Susan Jennings. Managing Overnight, Book Chapter in Library Management Tips That Work. (forthcoming) Jennings, Susan and Ken Johnson. Facebook for Student Assistants, Book Chapter in Library Management Tips That Work. (forthcoming) Book Reviews: Book Review of Marie Rudisill s Fruitcake: Heirloom Recipes and Memories of Truman Capote and Cousin Sook. Chapel Hill: University of North Carolina Press, 2010 (forthcoming) Book Review of Lincoln on Trial 60 (2) 2010 Tennessee Libraries. Encyclopedia Articles: Church Archives, in Encyclopedia of Appalachia, University of Tennessee Press, Instructional Modules: Google Docs and Friends Module for Tenn-Share s Learn and Discover Program Continuing Education Website, summer Wiki Week Module for Tenn-Share s Learn and Discover Program Continuing Education Website, summer 2009 Thesis: Honourable Women: the Varied Roles of Women within the Southern Baptist Convention, A Master s Thesis, Appalachian State University, Boone, NC, Presentations: I m holding out for a HERO: Developing Leaders and Nurturing Leadership in Troubled Times, Presentation, Tennessee Library Association, Murfreesboro, TN, March 25, (upcoming) With Ken Johnson, Ending the Turf War: Circulation, Reference, and Instruction on One Team," Access Services Conference, Atlanta, GA, November 11, Emerging Leaders Project J-Bot Poster Session, American Library Association, Washington, DC, June 24, With Wendy Cornelisen, Jodie Gambill, and Kevin Reynolds. Marketing Yourself: Mind, Body and SOLE, Presentation, Tennessee Library Association, Memphis, TN March 18-19, 2010.

3 Marketing Your Library On the Cheap, Presentation, Tennessee Library Association, Memphis, TN March 18-19, Creating a User Centered Environment: What DO our patrons want? Tennessee Library Association, Nashville, TN, April 9, 2009 Traditional Values Changing Times: Translating the "Five Laws" into Today's Library Tennessee Library Association, Nashville, TN, April 10, 2009 With Jamie Price, Be My Friend: Using Facebook in Libraries, Tennessee Library Association, Kingsport, TN, April 11, On the Same Page: A Wiki Redux, Tennessee Library Association, Kingsport, TN, April 11, Uses of Wikis in Public Services, College and University Section of the Tennessee Library Association, Nashville, TN, October 2007, presentation. Emergence of Wiki Technology in Library Services, Tennessee Library Association, Chattanooga, TN, April 10, 2007, presentation. With Rachel Kirkland, The Real World: Pursuing an MLS from a Distance, April 2006, Tennessee Library Association, Memphis, TN, presentation. With Rachel Kirkland, The Real World: Pursuing an MLS from a Distance, October 2005, Virginia Library Association, Williamsburg, Virginia, presentation. (Panelist), Organizational Change in Academic Libraries: The Appalachian Experience, University of North Carolina at Greensboro Seminar, Greensboro, NC, May 11, 1995, presentation. Professional Affiliations American Library Association (2005 present) Association of College and Research Libraries (ACRL) ( ) Instruction Section (IS) ( ) University Library Section (ULS) ( ) Government Documents Round Table (GODORT) ( ) Library Support Staff Interest Round Table (LSSIRT) (2005 present) Reference and User Services Association (RUSA) (2009 present) New Member Round Table (NMRT) (2005 present) Tennessee Library Association (TLA) (2005 present) Pi Gamma Mu, Alpha Chi (honorary societies) Technical Proficiencies Planetary Scanner; GAIN Inventory System; Interlibrary Loan Software: Illiad, Docline, OCLC, Ariel; ILS: Innovative Interfaces, Inc (III) and Aleph; Beginning EAD, Cataloging, Collection Development, and Grant Writing, Retention Schedule

4 construction; Web Design Products: Macromedia Dreamweaver; Dialog and various databases. Relevant Work Experience Lead Desk Services Librarian & Assistant Professor Appalachian State University Belk Library Boone, North Carolina 7/2008 present Leading the Learning and Research Services team in setting customer service standards and effective workflow for student assistants, library staff, and library faculty members at public service desks, supervising four desk services staff whose responsibilities include managing reference, circulation, and periodical functions and supervising student assistants, creating training materials for public service desk personnel, guiding the adoption and implementation of library policies and procedures, participating in the library s instruction program (55 classes ), including classroom instruction and individual consultations both on and off-campus. Lower Level Service Desk Manager - Periodicals/Films/Microfilms/Government Documents - Appalachian State University - Belk Library Boone, North Carolina 10/2005 present Coordinating the day-to-day operations of the Lower Level Service Desk; Managing the Periodicals/Films/Microfilms/Government Docs collections; Hiring, training, supervising, and evaluating student assistants; providing reference assistance. Archival Assistant- International Mission Board-Southern Baptist Convention Richmond, Virginia 5/ /2005 Identifying, evaluating and processing records for archival value and preservation; Analyzing archival records for transfer to inactive records center and Southern Baptist Historical Library and Archives; Assisting in research and other ARM projects as assigned by the archivist or records manager; Retrieving records via reference research requests per approved records access policies; Assisting archivist in inventorying and cataloging the IMB museum/artifacts collection; Preparing and indexing records for the ARM Computer System (GAIN); Compiling statistics on projects for inclusion in monthly reports; Microfilming as backup for lead microfilm/records technician on planetary scanner; Drafting Records Retention and Disposition schedules; Reviewing microfilmed archival material for quality assurance. Resource Delivery Borrowing Assistant/Office Mgr. Virginia Commonwealth University - James Branch Cabell Library Richmond, Virginia 9/2003 5/2004 Coordinating the day-to-day operations of Resource Delivery (Borrowing, Lending and Document Delivery) at the academic library; Hiring, training, supervising, and evaluating one full time staff member (lending assistant) as well as student assistants; Providing backup for Medical Library Resource Delivery counterparts; Ordering and processing Interlibrary Loan requests via Illiad Document Delivery software, OCLC, and Docline; Delivering materials electronically through Illiad, fax and Ariel; Providing reference assistance while working at the service desk at the Medical Library; Preparing statistical reports.

5 Appalachian State University - Belk Library Boone, North Carolina 8/1992 9/2003 [The following positions reflect responsibility changes within the library as a result of organizational change and not employment interruptions] ABC Express Coordinator/ILL Lending Assistant Coordinating the ABC Express 3-day/week delivery service between ASU, UNC- Asheville, and Western Carolina University; Coordinating the Interlibrary Loan Lending service; Providing backup to the Document Delivery Manager in searching and ordering Interlibrary Loan requests via OCLC and Illiad; Providing reference assistance; and preparing statistical and other reports. ILL Lending Assistant / Weekend Library Supervisor Coordinating the Interlibrary Loan Lending service; Providing backup to the Document Delivery Manager in searching and ordering Interlibrary Loan requests via OCLC and Illiad; Supervising overall library operations (including 5 service desks and multiple student assistants) on weekends. Reserve/Periodicals Night/Weekend Library Supervisor Coordinating the Reserve/Periodicals Department and supervising students; Providing night desk supervision at Circulation and Reserve reading desks; Supervising overall library operations (including 5 service desks and multiple student assistants) on weekends; Creating and implementing new Reserve/Periodicals procedures; Maintaining periodical stacks, newspaper room and bound shelf list. Part-Time Adjunct Faculty Instructor - World Civilization II Western Piedmont Community College- Morganton, North Carolina, Appalachian State University- Boone, North Carolina & Caldwell Community College - Watauga Division - Boone, North Carolina 8/1990-4/1991, 9/ /1987, 1/2002-5/2003, 1/ /2001 Instructing students in World Civilizations II (1650 present); evaluating student work based on outlined criteria; advising students regarding academic progress and other academic matters. Service Professional Organizations American Library Association New Members Roundtable, 3M/NMRT Grant Committee, Chair New Members Roundtable, Resume Review Committee, Member Emerging Leaders, Class of 2010 New Members Roundtable, Mentoring Committee, Member New Members Roundtable, 3M/NMRT Grant Committee, Member University of Tennessee, School of Information Sciences SIS Alumni and Friends Spring Event, Co-Coordinator and Host, March 27, Focus Group Member, Accreditation, 2008

6 SIS Alumni Board, member-at-large, Orientation Assistant, UTK Panelist, Knoxville, TN, August 2006 Student TRITEN Cohort Facilitator, Tennessee Library Association Membership Committee, Co-Chair Scholarship Committee, Member, UTK Student Chapter, Distance Education Liaison, University Service Appalachian State University Faculty Senate Student Welfare Committee, Chair Distance Education/Online Education Task Force, 2010 Member at Large Student Welfare Committee, Member Appalachian State University, Staff Council Representative Representative, Traffic & Safety Committee, , Representative to the Library Services Committee, Library & Library Network Service Belk Library and Information Commons Web Content Committee, Member, present Internal Building Group, Information Literacy Librarian, Chair Student Training Taskforce, Member, present Strategic Planning Committee, Member, Organization Implementation Coordinating Committee, Task Force on Travel Paraprofessional Organization, President , Secretary Strategic Planning Committee, Member, Search Committee for Social Sciences Collection Development Librarian, member, Effectiveness Task Force Western North Carolina Library Network ABCirc Committee, Chair, , Member Network Organization Task Force, Member and Recording Secretary 1999 ABC Express Committee, Chair, 1999, , Member