1501 Kincaid Street Eugene, Oregon EDUCATION

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1 DAVID H. KETCHUM 1501 Kincaid Street Eugene, Oregon EDUCATION Master of Library and Information Science University of Southern Mississippi 2008 Bachelor of Arts, Liberal Studies University of Montana 2004 EMPLOYMENT Co-Interim Head, Access Services University of Oregon Libraries June 2015 Present Provide functional and strategic leadership in the operation and management of the Access Services Department at the University of Oregon Knight Library (Resource Sharing: ILL, Document Delivery, Summit Processing; Lending Services: Circulation, Stacks Maintenance, Reserves) Provide functional and strategic leadership in the Access Services-related programs across the UO library system (seven libraries) Provide vision and leadership in developing and implementing Access Services-related programs to meet the needs of students, faculty, staff and community members Establish goals, policies and procedures in concert with the Libraries strategic plan Set workflow and organize priorities within the Department to ensure initiatives and projects are accomplished Direct strategic planning for the Department and engage in continual examination of evolving user needs Compile, maintain and utilize data to oversee, analyze and assess Departmental activities, priorities and directions Serve on Library Council and collaborate with other Department Heads on library-wide planning and initiatives Manage projects and pilot programs related to Access Services Monitor the Access Services budget and suggest revisions as needed Motivate and lead staff in the provision of high-quality services Set expectations for work performance and public service in Access Services, take disciplinary action as needed, work with program coordinators and Departmental staff to determine and resolve training, equipment and other needs Recommend and direct implementation, changes and upgrades to Access Services-related software and hardware Liaise between Access Services and other departments throughout the UO Libraries Represent the UO Libraries Access Services-related needs and interests in the Orbis Cascade Alliance and Greater Western Library Alliance consortia Provide or delegate the provision of documentation on Access Services-related technology, procedures and policies Interpret policies and procedures for staff and patrons, and arbitrate appeals of library charges as necessary Contribute to the advancement of the Libraries mission by serving on library and UO committees and teams, and contribute to the academic, professional and local communities through service and scholarship Resource Sharing Librarian University of Oregon Libraries February 2012 Present Provide functional and strategic leadership in the operation and management of the Resource Sharing programs at the University of Oregon Libraries (ILL, Summit Processing and Document Delivery); seven libraries processing approximately 215K transactions per year (75K ILL, 70K Summit, 65K DocDel) Provide full range of supervisory duties for the Resource Sharing unit in Knight Library; 5.5 FTE classified employees and approximately 4.5 FTE student assistants

2 Provide vision and leadership in developing and implementing Resource Sharing programs to meet the needs of students, faculty, staff and community members Set expectations for work performance and public service in Resource Sharing, take disciplinary action as needed, and work with program coordinators and departmental staff to determine and resolve training, equipment and other needs Motivate and lead staff in the provision of high-quality services Direct strategic planning for the unit and engage in continual examination of evolving user needs Compile, maintain and utilize data to oversee, analyze and assess unit activities, priorities and directions Provide or delegate the provision of documentation on Resource Sharing-related technology, procedures and policies Collaborate with other members of library leadership on cross-departmental planning and initiatives Monitor Resource Sharing budget and suggest revisions as needed Develop, document and administer policies, procedures, training and orientation program for Resource Sharing Interpret policies and procedures for staff and patrons, and arbitrate appeals of library charges as necessary Recommend and direct implementation, changes and upgrades to Resource Sharing-related software and hardware Manage projects and pilot programs related to Resource Sharing Design and revise Resource Sharing-related forms, webpages, notifications, etc. to ensure staff efficiency, appropriate patron notification, positive user experience and compliance with internal and external policies and guidelines Ensure copyright compliance across Resource Sharing programs Ensure compliance with consortial, national and international ILL agreements, codes and guidelines Serve as the UO Representative in the Orbis Cascade Alliance Discovery and Delivery Team and Courier Program Serve as the UO Representative on the Greater Western Library Alliance Resource Sharing and Document Delivery Advisory Committee Contribute to the advancement of the Libraries mission by serving on library and UO committees and teams, and contribute to the academic, professional and local communities through service and scholarship Interlibrary Loan Technician Mansfield Library, University of Montana May 2004 February 2012 Facilitated lending and borrowing of library material, processing approximately 35K transactions per year Maintained, manipulated, organized and recalled records within and from a variety of library catalog, tracking and database systems including ILLiad, Voyager ILS, OCLC Resource Sharing, Docline and others Hired, trained and supervised student employees Remained current with ILL technology and service trends and provided recommendations for both Provided detailed, accurate and courteous customer service Required knowledge of copyright compliance and principles of fair use Provided reference assistance and database instruction to library users Required proficiency in OPACs, bibliographic databases and Web searching Required knowledge of library policies, procedures, arrangement and functionality Required effective interpersonal communication skills and ability to maintain working relationships with coworkers and campus community Required excellent organizational and problem solving skills and ability to prioritize Technical Support/Reference Assistant Mansfield Library, University of Montana August 2003 May 2004 Provided computer use instruction and technical support for library users

3 Provided courteous face-to-face and virtual reference assistance and database instruction Required extensive knowledge of Office Suite, various Windows-based applications and multimedia equipment Required ability to utilize print and electronic library resources Installed, updated and maintained computer lab hardware and software Circulation Assistant Mansfield Library, University of Montana January 2002 August 2003 Circulated and tracked library material using various electronic systems Shifted, shelved and organized library material Assisted patrons in locating and utilizing library resources Interlibrary Loan Assistant Mansfield Library, University of Montana August 2000 August 2003 Supported staff in lending and borrowing library material including data entry, mailing, faxing, scanning, transferring electronic files, patron service and various other tasks Circulated and tracked library material using various electronic systems Retrieved, shelved and organized library material TEACHING UNC University Transition University of Montana Fall 2006, Fall 2007 Instructed 230 transition (incoming freshmen, transfer and non-traditional) students per term Introduction to academic research including choosing a topic, identifying and evaluating resources, identifying and utilizing print and electronic resources, constructing a thesis and appropriately citing resources LIBRARY SERVICE Library Council, UO Libraries 2015 Present UO Libraries Collection Managers Group 2015 Present UO Representative Orbis Cascade Alliance Discovery & Delivery Team 2015 Present UO Libraries Integrated Data & Systems Team 2015 Present UO Libraries Strategic Planning Updates Task Force 2014 Present UO Library Assessment Team 2013 Present Presiding Officer University of Oregon Libraries Faculty Committee UO Acquisitions Librarian Search Committee UO Representative GWLA RSDD Advisory Committee 2012 Present UO Representative Orbis Cascade Alliance Courier Program UO Lending Services Manager Search Committee 2012 Present 2012 Vice Presiding Officer University of Oregon Libraries Faculty Committee Mansfield Library Diversity Plan Task Force Mansfield Library ERMS Implementation Committee Mansfield Library Recycling and Sustainability Committee PROFESSIONAL SERVICE Orbis Cascade Alliance Summit 3 Working Group GWLA RSDD Reciprocity Revision Task Force 2015 Present 2015 Present

4 , Editorial Advisory Board Advances in Library Administration and Organization 2014 Present GWLA Onsite Reciprocity Revision Task Force RUSA STARS Board Present Co-Chair RUSA STARS Research and Assessment Committee 2014 Present & Website Administrator RUSA STARS Research and Assessment Committee NW ILL/RS Conference Planning Committee 2013 Present 2012 Present WEST Access and Delivery Working Group Chair & Editor Montana Interlibrary Sharing Protocol Revision Group 2009 Chair Montana Library Association Interlibrary Loan Interest Group UNIVERSITY SERVICE University Hearings Board 2014 Present & Trainer Internet2/EDUCAUSE E-Text Pilot Team COMMUNITY SERVICE Library Volunteer Edison Elementary School, Eugene, OR 2013 Present Library Volunteer Lolo School/Community Library, Lolo, MT 2010 PROFESSIONAL AFFILIATIONS Progressive Librarians Guild 2013 Present American Library Association Present Library Leadership and Management Association (LOM) Reference and User Services Association (STARS) Ethnic and Multicultural Information Exchange Round Table Intellectual Freedom Round Table Social Responsibilities Round Table Montana Library Association Interlibrary Loan Interest Group Montana Interlibrary Sharing Protocol Revision Group Library and Information Science Student Association PRESENTATIONS Ketchum, D., Jones, W., & Mulligan, M. (Accepted, 2015). IDS Logic: Lending Availability Service at UO Libraries. Presented at the 2015 Northwest Interlibrary Loan and Resource Sharing Conference, Portland, OR, September 10-11, Ketchum, D. (Moderator) (2014). ILL Discussion Group. OCLC Forum, Portland, OR, November 20, Ketchum, D. & Frederiksen, L. (2014). Introduction to ILL for new practitioners. Presented at the 2014 Northwest Interlibrary Loan and Resource Sharing Conference, Portland, OR, September 11-12, Ketchum, D. (2014). Transcending the silos: Moving beyond lenders and borrowers in resource sharing (Poster). Presented at the 2014 OCLC ILLiad International Conference, Virginia Beach, VA, March 19-20, 2014.

5 Ketchum, D. & Nance, H. (2014). The Little Mermaid has lost yet another voice: Alternatives to Ariel. Presented as part of the Regional Medical Library Rendezvous, hosted by the National Network of Libraries of Medicine Pacific Northwest Region, February 26, Ketchum, D. (2013). We re all in it together: Cross-training and rotating task schedules in Resource Sharing. Presented at the 2013 Northwest Interlibrary Loan and Resource Sharing Conference, Portland, OR, September 11-13, Ketchum, D. & Chappell, S. (2012). ESP: Employee Satisfaction Program: Designing an employee onboarding program at the University of Oregon Libraries. Presented at the 2012 Northwest Interlibrary Loan and Resource Sharing Conference, Portland, OR, September 12-14, Ketchum, D. & Vance, C. (2011). Fast and (eco) friendly: Using ILLiad and other technologies to increase efficiency and decrease resource use in ILL lending (Poster). Presented at the 2011 OCLC ILLiad International Conference, Virginia Beach, VA, March 23-25, Ketchum, D. (2008). How much time does Odyssey *really* save in the ILL borrowing process (and thereby $$)? Presented at the 2008 Montana Library Association Annual Conference, Great Falls, MT, April 9-11, Collins, P., Ketchum, D. & Vance, C. (2008). Increasing user satisfaction through ILLiad: Features that increase service, raise user satisfaction and save staff processing time (Poster). Presented at the 2008 OCLC ILLiad International Conference, Virginia Beach, VA, March 13-14, PUBLICATIONS Ketchum, D. (2013). A review of Libraries for users: Services in academic libraries. Alvite, L. and Barrionuevo, L. Oxford, UK: Chandos Publishing Journal of Access Services, 10(3), Adams, N., Astier, J., Broadwater, D., Crear, A., Gleason, M., Goldman-Adams, S., et al. (2006). Katrina-related online publications: Non-government publications, state government publications, US Government publications.