Transforming Citizen Experience with Mobile Service Delivery

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Transforming Citizen Experience with Mobile Service Delivery"

Transcription

1 Transforming Citizen Experience with Mobile Service Delivery Delivering mobile municipal services in Township Angelo Callisto, Township of King Catherine Erhardt, Imex Systems Inc

2 Agenda Traditional service delivery Shift to Mobile service delivery How King uses mobile service delivery Township Information Mobile service request submission to CRM Waste management with SharePoint integration Mapping Services Why these services were selected. How the mobile app is enhancing staff productivity How the mobile app is changing how citizens communicate with the Township Future of mobile technology in the government Mobile development best practices

3 Traditional Service Delivery Access to services directly at Town Hall Speak directly to those responsible for a service request Dependent on Town Hall hours. Service requests by mail 2 way correspondence by letter No acknowledgement of receipt Dependent on Postal Service Service requests by phone Speak with municipal staff to make a request Dependent on Town Hall hours

4 Online Service Delivery In the late 1990s and early 2000s, municipalities began moving to online communication. the municipality: No Filtering of incoming Move to online forms: Captures specific information with mandatory fields Request submitted to an administrator Ability to specify a department Record retention Captcha to prevent spam Instant reply for request receipt Webpage No image upload No access to request history

5 Shift to Mobile What s next? Smart Phone usage has exceeded Desktop usage 62% of Canadian cell phones are smart phones 56% of Canadian adults use smart phones 43% of smart phone owners use more than one device (phone, tablet, e-reader etc.) Instant access to services on their mobile devices any time, any where Most preferred method to access various services and applications, including request submission Quick and Convenient Canadians are expecting government services available via mobile devices

6 Shift to Mobile Lack of land line connectivity for majority of citizens SMS is a popular means of communication (increased adoption) Mobile platforms have matured with location based services Opportunity to reach under-serviced citizens No additional investment in back-end systems Minimizes operational costs while ensuring customer availability across multiple platforms Voice/data convergence Fast communication to the outside world Supports e-democracy

7 Shift to Mobile Some governments have already embraced mobile technology- City of Calgary State of Arkansas 511NY Some governments have also started utilizing SMS messaging. City of Barcelona Government of Hong Kong City of Brisbane For alerts and notifications, SMS is a better tool than

8 Mobile Government in Canada The Township of King has implemented one of the first mobile portal and service delivery applications in Canada. The mobile app provides residents with: Township Information Calendar of Local Events Ability to submit service requests Waste Management Information Township Maps Available on both ios and Android platforms

9 King service delivery goals Improve Website Experience for Mobile Users Improve Service Availability to residents Provide residents with real-time alerts Improve Township Staff-Resident communication Improve Council Resident communication Improve accessibility functions on mobile website

10 Mobile Information The Township of King mobile app- King micity, helps citizens with: Latest updates on local news Municipal calendars and maps Access to Township Events (present and future) Council agenda/minutes Parks and Recreation registration information Access to Township information 24/7 Mobile access to online registration Access to real-time alerts and notifications

11 Events and Mapping Events calendar Mapping and directions

12 Citizens have the ability to initiate Service, Information and Inspection Requests from their mobile phones. Attach photo Capture GPS coordinates CRM Integration Workflow Txt notification Mobile Service Requests and CRM

13 Building inspection requests Mobile Service Requests and CRM Inspection requests submitted via the mobile app generates a new case in the CRM.

14 Mobile Service Requests and CRM How do residents use the app? Report road issues(i.e. pothole) Report water issues(i.e. broken water main) Report park issues(i.e. trail vandalism) Request a building inspection Request information about a particular Township service Overall, the citizen has the added convenience of being able to make a service request from anywhere using their mobile device that captures and transmits vital information back to King staff.

15 Waste Management The King micity app includes the following waste management features: Waste and recycling information Calendar synced with device Change calendar via map selection Waste depots and hours

16 Waste Management The King micity mobile app is integrated with SharePoint. Updating the King waste information lists updates the mobile app in real time.

17 Waste Management The mobile app also connects with the device calendar. This allows the waste notifications to happen without opening the app.

18 Waste Management Citizens use the Mobile waste information to better plan for garbage and recycling pickup, find out where to dispose of bulky or hazardous materials, and what to do with their lawn clippings. How does this transform the Citizen experience? Updates for holiday schedules and specialty pick-ups Eliminates the need for a paper waste calendar Reduces the time spent searching for information In the future, SMS notification of route schedule change or pickup delays can be sent by the Township.

19 Why These Services were Selected Why mobile service requests? Access (ios, Android, Blackberry (mobile site) Easy Integration with CRM (using IMEX icity) Why waste management? Using mywaste- change to integrated app Why information and mapping? Elections Hamlet specific information

20 How does this transform Citizen Experience? The King micity app allows citizens to better their life on one device- Event information and maps Garbage pick-up reminders Waste Depot Information Service Requests from anywhere log in anonymous

21 Citizen Communication The King micity mobile app is changing how citizens communicate with the Township: Provides flexible options for communication with Town Staff Better reporting of service issues Images Geolocation Two-way acknowledgement Improved access to information from anywhere Access to Township information in an emergency Log-in access for secure reporting

22 Increase in Efficiency The King micity app is also changing how Township staff work: Improved Communication with citizens SMS Notifications to Staff

23 Future of Mobile Technology for King Township What King citizens will be expecting in 5 years? Mobile Parks & Recreation program registration Mobile access to detailed GIS Mapping Information Mobile friendly Agenda / Calendar Integration Mobile password recovery tool Emergency SMS & Alert Utility Future goals for mobile service delivery include: Mobile payments Mobile permit applications Increased field use by staff Txt for info

24 Future of Mobile Technology for Government Mobile Development best practices- Experience matters!

25 Mobile App Checklist Define a mobile strategy Decide on the type of App Stand alone App, Integrated with existing applications/database Decide on the nature of App for the functionality you need Responsive Web, Native App or Hybrid App Build on a consistent feature set and experience across multiple platforms ios, Android, Windows, Blackberry Select the right development and test platforms Use the right Mobile App delivery platform Market your App!!!

26 Development and Delivery Checklist Does it support multiple device platforms? Can it provide build once and deploy on different devices? Can it provide access to native features of each device type? Can it support integration of native, web and third party code? Does it support geo-location, geo fencing etc.? Does it support SMS and Push Notifications? Can it support data encryption between the app and the enterprise applications? Does it support open standards for integration with back-end applications? Can it integrate with existing authentication and security mechanisms? Does it provide usage statistics - new and returning users, usage frequency, response time, crash statistics etc. How flexible and open is the development platform?

27 Performance is Important! Application Performance is critical to ensure user experience 60% of users likely abandon the App after 10 seconds Performance should at least match the desktop App stability, response, reliability, and scalability are important factors Performance to be designed-in from the beginning Minimize App complexity Use Performance monitoring tools Identify performance issues and bottle necks Fix the problem before a large number of users are impacted

28 Questions?

29 905) Thanks! Angelo Callisto Application Support Specialist, Township of King Phone: (905) Catherine Erhardt Client Experience Executive, Imex Systems Inc. Phone: (647) ext

Glyder Mobile Doc s(for commercial business & healthcare) May, 2014

Glyder Mobile Doc s(for commercial business & healthcare) May, 2014 Glyder Mobile Doc s(for commercial business & healthcare) May, 2014 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation

More information

What We Do: Simplify Enterprise Mobility

What We Do: Simplify Enterprise Mobility What We Do: Simplify Enterprise Mobility AirWatch by VMware is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. Our scalable

More information

RESCO MOBILE CRM USER GUIDE. Access your CRM data on any mobile platform ipad, iphone, Android, Windows Phone or Win XP/Vista/7/8

RESCO MOBILE CRM USER GUIDE. Access your CRM data on any mobile platform ipad, iphone, Android, Windows Phone or Win XP/Vista/7/8 RESCO MOBILE CRM USER GUIDE Access your CRM data on any mobile platform ipad, iphone, Android, Windows Phone or Win XP/Vista/7/8 Contents Synchronization... 1 1.1. How to synchronize your device... 1 1.2.

More information

BEST PRACTICES, General

BEST PRACTICES, General 2013 COMMUNITY EXCELLENCE AWARDS Category Worksheet BEST PRACTICES, General Name of Local Government: CITY OF KELOWNA Project Title: Reporting Problems On The Go A Unique Approach www.kelowna.ca/servicerequests

More information

Application Development Best Practices

Application Development Best Practices Application Development Best Practices THE ENTERPRISE MOBILUTION ERA An InfoStretch White Paper August 2014 Elevating confidence 3200 Patrick Henry Drive, Suite 250 Santa Clara, CA 95054 408.727.1100 info@infostretch.com

More information

Where are Organizations Today? The Cloud. The Current and Future State of IT When, Where, and How To Leverage the Cloud. The Cloud and the Players

Where are Organizations Today? The Cloud. The Current and Future State of IT When, Where, and How To Leverage the Cloud. The Cloud and the Players The Current and Future State of IT When, Where, and How To Leverage the The and the Players Software as a Service Citrix VMWare Google SalesForce.com Created and Presented by: Rand Morimoto, Ph.D., MCITP,

More information

SPOK MOBILE USER FAQS

SPOK MOBILE USER FAQS SPOK MOBILE USER FAQS Installation and Registration What is my username and password? There are a few passwords that you will need to know to install, register, and use Spok Mobile: To download Spok Mobile

More information

Slide 1. Slide 2. Agenda

Slide 1. Slide 2. Agenda Slide 1 Slide 2 Agenda American Messaging introduction IntelliMessage Mobile Application Registration and Welcome email Download the app Login, Password and PIN Settings and Screen Orientation Status Sending

More information

Ben Hall Technical Pre-Sales Manager

Ben Hall Technical Pre-Sales Manager Ben Hall Technical Pre-Sales Manager LANDESK MDM Solutions Mobility Manager (MDM in the Cloud) Secure User Management Suite with CSA LetMobile (Secure Mobile Email) Core MDM Functionality MDM Functionality

More information

STRONGER AUTHENTICATION for CA SiteMinder

STRONGER AUTHENTICATION for CA SiteMinder STRONGER AUTHENTICATION for CA SiteMinder Adding Stronger Authentication for CA SiteMinder Access Control 1 STRONGER AUTHENTICATION for CA SiteMinder Access Control CA SITEMINDER provides a comprehensive

More information

MDM Mobile Device Management

MDM Mobile Device Management Page 1 About 1Mobility 1Mobility has successfully established itself as a global company, offering cloud based, internationalized and scalable Enterprise Mobility Management (EMM) solution that monitors,

More information

CRM. itouch Vision. This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality.

CRM. itouch Vision. This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality. itouch Vision CRM This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality. For further information, about implementation and pricing please contact us.

More information

Why are e-payslips the future?

Why are e-payslips the future? Why are e-payslips the future? The current way of producing and distributing payslips is outdated. This handy guide explains how you can bring your payslips into the 21st century. Payslips need to change

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android 1 Table of Contents GO!Enterprise MDM

More information

Introducing Databackup.com Cloud Backup. File Locker File Sharing & Collaboration EndGaurd EndPoint Protection & Device Management

Introducing Databackup.com Cloud Backup. File Locker File Sharing & Collaboration EndGaurd EndPoint Protection & Device Management Introducing Databackup.com Cloud Backup File Locker File Sharing & Collaboration EndGaurd EndPoint Protection & Device Management Global Explosion of Data The demand for cloud storage is just getting started.

More information

PrinterOn Mobile Applications for ios and Android

PrinterOn Mobile Applications for ios and Android PrinterOn Mobile Applications for ios and Android Table of Contents 1. Key Features & Functionality... 4 1.1. Printer Discovery... 4 1.1.1. Location-Based Search... 4 1.1.2. Keyword Search... 5 1.1.3.

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

SECTION C SCHEDULE A: PROJECT BRIEF PART 1: SCOPE OF SERVICES

SECTION C SCHEDULE A: PROJECT BRIEF PART 1: SCOPE OF SERVICES Table of Contents Page C1/ 1 Statement of Work and Business Requirements... 2 1.1 Objective... 2 1.2 General Requirements... 2 1.3 Technical Requirements... 2 1.4 Services List... 4 1.5 Implementation

More information

SAP Mobile Documents. December, 2015

SAP Mobile Documents. December, 2015 SAP Mobile Documents December, 2015 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your

More information

Mobile Commerce / Product Catalog Application

Mobile Commerce / Product Catalog Application Mobile Commerce / Product Catalog Application Mobile Web and Native Apps RapidValue Enabling Mobility Client Overview and Background The client is the world's largest online retailer of street-wear including

More information

Offer Specifications Dell Email Management Services (EMS): mobilencrypt

Offer Specifications Dell Email Management Services (EMS): mobilencrypt Offer Specifications Dell Email Management Services (EMS): mobilencrypt Services Overview mobilencrypt is an on-the-device email encryption solution that enables mobile users to send and receive encrypted

More information

NHSmail: Skype for Business Mobile Device Installation Guide

NHSmail: Skype for Business Mobile Device Installation Guide NHSmail: Skype for Business Mobile Device Installation Guide Version 2.0 October 2016 Contents 1 Introduction 3 2 Exchanging Patient & Sensitive Information 3 3 ios (Apple) Devices 3 3.1 Installing 3 3.2

More information

CRM Comparison Report: Act! & Microsoft Dynamics

CRM Comparison Report: Act! & Microsoft Dynamics CRM Comparison Report: & Microsoft Dynamics is a leading contact management system used by small businesses and sales teams to manage their customers, prospects, opportunities and activities. But as organisations

More information

UNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description

UNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description UNCLASSIFIED 11/12/2015 v2.2 UK Email Archiving powered by Mimecast Service Description Cobweb s UK Email Archiving, powered by Mimecast, provides businesses with a secure, scalable cloud-based message

More information

Choosing the Best Mobile Backend

Choosing the Best Mobile Backend MOBILE APP DEVELOPER S GUIDE blog.kii.com Choosing the Best Mobile Backend A brief guide to selecting a trustworthy Mobile Backend as a Service (MBaaS). www.kii.com Share this e-book YOU RE A MOBILE APP

More information

UpToDate Anywhere: Reference Guide

UpToDate Anywhere: Reference Guide UpToDate Anywhere: Reference Guide This Reference Guide outlines specific instructions on registering for an account, accessing UpToDate, and earning and redeeming CME credits. TABLE OF CONTENTS Fast and

More information

A Winning Combination!!

A Winning Combination!! Connect Cloud Continuity and 1 A Winning Combination!! Hosted Cloud Differentiators 2 TelePacific Cloud Services Communications Compliance & Security Collaboration Back up & Recovery Professional Services

More information

Symantec Mobile Management 7.2

Symantec Mobile Management 7.2 Scalable, secure, and integrated device management Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any previous technology

More information

Mobile Collaborative Search App

Mobile Collaborative Search App Mobile Collaborative Search App Setting up your agent-branded Mobile Collaborative Search Setup your agent-branded Mobile Collaborative Search and begin inviting clients today! Getting started * For ios

More information

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere OneDrive for Business with Hosted SharePoint Secure UK Cloud Document Management from Your Office Anywhere Cloud Storage is commonplace but for businesses that want secure UK Cloud based document and records

More information

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages...

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages... The Packages... Lite Low cost, entry level live chat software, available for small businesses with a single operator. This option allows unlimited chats, and offers a great range of button images and chat

More information

Mobile Access Software Blade

Mobile Access Software Blade Mobile Access Software Blade Dimension Data BYOD event Jeroen De Corel SE BeLux 2012 Check Point Software Technologies Ltd. [PROTECTED] All rights reserved. 2012 Check Point Software Technologies Ltd.

More information

Egnyte Cloud File Server. White Paper

Egnyte Cloud File Server. White Paper Egnyte Cloud File Server White Paper Revised July, 2013 Egnyte Cloud File Server Introduction Egnyte Cloud File Server (CFS) is the software as a service layer that powers online file sharing and storage

More information

Appscend Mobile Platform Whitepaper

Appscend Mobile Platform Whitepaper A Appscend Platform Presentation Appscend Mobile Platform Whitepaper V V a l u e 1 A d d e d Appscend Platform Presentation Table of Contents Overview... 3 About the company... 3 The Amazing Mobile Application

More information

Login Instructions. 1. Type web URL https://www.getrave.com/login/wmichmed into your browser s address bar.

Login Instructions. 1. Type web URL https://www.getrave.com/login/wmichmed into your browser s address bar. Rave Alert System WMed has partnered with Rave Mobile Safety to provide an emergency alert system to inform you of emergency situations, closures, and other important notifications. The system allows for

More information

Mobilize Email with Enterprise-Grade Security and a Great Experience

Mobilize Email with Enterprise-Grade Security and a Great Experience White Paper Mobilize Email with Enterprise-Grade Security and a Great Experience Data protection for your business. Flexibility for IT. Seamless productivity for your workforce. People need to be able

More information

Dell World Software User Forum 2013

Dell World Software User Forum 2013 Dell World Software User Forum 2013 December 9-12 Austin, TX SaaS Mobile Management Overview of Cloud Client Manager and integration with KACE K1000 Introducing Dell Enterprise Mobility Management Your

More information

IT Peace of Mind. Powered by: Secure Backup and Collaboration for Enterprises

IT Peace of Mind. Powered by: Secure Backup and Collaboration for Enterprises Powered by: Secure Backup and Collaboration for Enterprises Firewall IT Peace of Mind Do You Know Where Your Data Is? Cloud-based back-up and collaboration Your employees are using cloud-based services

More information

ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT. uniflow canon.com.au/business

ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT. uniflow canon.com.au/business ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT uniflow canon.com.au/business INTEGRATED, PRODUCTIVE CONTROL OF PRINTING, COPYING SCANNING, AND FAXING uniflow is an integrated print

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents 1 PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents Email Access via a Web Browser... 2 Email Client Setup... 3 Outlook 2007, 2010 & 2013 for Windows... 3 Outlook for Mac 2011... 5 Mac OS X

More information

Smarter working. Capture and output connectivity solutions for mobile and cloud services. you can

Smarter working. Capture and output connectivity solutions for mobile and cloud services. you can Smarter working Capture and output connectivity solutions for mobile and cloud services you can Make your business agile - mobile and cloud connectivity Technology is fast evolving, offering you new opportunities

More information

emapp background We are dedicated to enterprise mobility and creating strong long-term partnerships with our customers

emapp background We are dedicated to enterprise mobility and creating strong long-term partnerships with our customers 1 st This document outlines a new or existing mobile application concept. All information/specifications are subject to change without notice. 2015, emappetizer Inc., Montreal, Canada, 1st is a trademark

More information

Thru. Secure File Sync And Share - For The Enterprise

Thru. Secure File Sync And Share - For The Enterprise Thru Secure File Sync And Share - For The Enterprise An Introduction Built exclusively for the business user and enterprises, Thru is an end to end file sharing and collaboration solution, that not only

More information

Compare versions with Maximizer CRM 12: Summer 2013

Compare versions with Maximizer CRM 12: Summer 2013 Compare versions with Maximizer CRM 12: Summer Group and Enterprise Editions The Summer release of 12 continues to build on the theme of enhanced performance, usability and productivity while maintaining

More information

Security and Compliance challenges in Mobile environment

Security and Compliance challenges in Mobile environment Security and Compliance challenges in Mobile environment Emerging Technologies November 19, 2013 Bob Bastani Introductions Bob Bastani, Security & Compliance Program Manager, IBM, 301-803-6078, bbastani@us.ibm.com

More information

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to

More information

Delivering Customer Delight... One Field Agent at a Time!

Delivering Customer Delight... One Field Agent at a Time! Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise

More information

ONVELOP FOR ANDROID TABLET

ONVELOP FOR ANDROID TABLET ONVELOP FOR ANDROID TABLET USER MANUAL www.onvelop.com Contents 1. Introduction... 4 1.1 Onvelop Mobile Productivity Suite for Enterprises... 4 1.2 Onvelop Benefits... 4 2. Getting Onvelop Client... 5

More information

A SURVEY ON GROUPWARE TOOLS

A SURVEY ON GROUPWARE TOOLS A SURVEY ON GROUPWARE TOOLS Hadi Nategh New University of Lisbon hnt@uninova.pt May 2011 Introduction What is groupware? Like an electronic sinew that binds teams together, the new groupware aims to place

More information

ipecs UCS Unified Communications Solution Easy to access and activate Highlights Single server solution

ipecs UCS Unified Communications Solution Easy to access and activate Highlights Single server solution ipecs UCS Unified Communications Solution In today s world of remote and dispersed workers, the ipecs UCS application provides tools to enhance productivity and mobility while improving employee collaboration

More information

Symantec Mobile Management 7.1

Symantec Mobile Management 7.1 Scalable, secure, and integrated device management Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any previous technology,

More information

Symantec Mobile Management 7.2

Symantec Mobile Management 7.2 Scalable, secure, and integrated device management Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any previous technology

More information

Resco Mobile CRM for Microsoft Dynamics CRM. Quick Guide for ios, Android, Windows

Resco Mobile CRM for Microsoft Dynamics CRM. Quick Guide for ios, Android, Windows Resco Mobile CRM for Microsoft Dynamics CRM Quick Guide for ios, Android, Windows Synchronize Synchronize your mobile device with Microsoft Dynamics CRM. Tap the Sync button and: select the user mode Standard

More information

QUICK FEATURE GUIDE OF SNAPPII'S ULTRAFAST CODELESS PLATFORM

QUICK FEATURE GUIDE OF SNAPPII'S ULTRAFAST CODELESS PLATFORM QUICK FEATURE GUIDE OF SNAPPII'S ULTRAFAST CODELESS PLATFORM (* Click on the screenshots to enlarge) TABLE OF CONTENTS 1. Visually Develop Mobile Applications 2. Build Apps for Any Android or ios Device

More information

IBM MobileFirst Hands-on Labs environment with Linux on z Systems and z/os

IBM MobileFirst Hands-on Labs environment with Linux on z Systems and z/os IBM MobileFirst Hands-on Labs environment with Linux on z Systems and z/os Session Nr: 16772 + 16773 Wilhelm Mild Executive IT Architect wilhelm.mild@de.ibm.com Erich Amrehn Distinguished Engineer amrehn@de.ibm.com

More information

SAP Document Center. May 2016. Public

SAP Document Center. May 2016. Public SAP Document Center May 2016 Public The Big Picture for a Digital Platform Applications Applications IoT IoT Platform (Micro-) Services Extensions Icon Digital Boardroom Analytical Applications S/4HANA

More information

ParlaMI, Enterprise Instant Messaging

ParlaMI, Enterprise Instant Messaging ParlaMI, Enterprise Instant Messaging A step forward for the optimization and protection of corporate communications Why should you use instant messaging in your business environment? Optimize business

More information

Providing a Enterprise File Share and Sync Solution for

Providing a Enterprise File Share and Sync Solution for INVESTOR NEWSLETTER ISSUE N 3 Storage Made Easy Providing a Enterprise File Share and Sync Solution for Amazon S3 Storage Made Easy Enterprise File Share and Sync Solution for Amazon S3 The Storage Made

More information

Parla, Secure Cloud Email

Parla, Secure Cloud Email Parla, Secure Cloud Email Secure Email, Instant Messaging, Calendar, Contacts, Tasks, File sharing and Notes across all devices The 1 st Secure Email and Instant Messaging from and European Security Vendor

More information

Building Apps for iphone and ipad. Presented by Ryan Hope, Sumeet Singh

Building Apps for iphone and ipad. Presented by Ryan Hope, Sumeet Singh Building Apps for iphone and ipad Presented by Ryan Hope, Sumeet Singh 1 Let s continue the conversation! @MaaS360 [Share comments, continue Q&A, suggest future topics] #MaaS360Webinar Click the link in

More information

THE MOBILE HELIX SECURE DELIVERY PLATFORM

THE MOBILE HELIX SECURE DELIVERY PLATFORM SECURE ENTERPRISE HTML5 THE MOBILE HELIX SECURE DELIVERY PLATFORM A MOBILE HELIX WHITEPAPER THE MOBILE HELIX SECURE DELIVERY PLATFORM This whitepaper describes the way the Mobile Helix solution delivers

More information

Smart Anytime, Safe Anywhere. Climax Home Portal Platform. Envisage and Enable a Connected Future

Smart Anytime, Safe Anywhere. Climax Home Portal Platform. Envisage and Enable a Connected Future Smart Anytime, Safe Anywhere Climax Home Portal Platform Envisage and Enable a Connected Future Climax Home Portal Platform An IP/GPRS-Based Solution to Deliver Smart Home and Mobile Control Services Reliable

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android with TouchDown 1 Table

More information

MOBILE DEVICE MANAGEMENT (MDM)

MOBILE DEVICE MANAGEMENT (MDM) PRODUCT DESCRIPTION Product Number: 0.0.0 MOBILE DEVICE MANAGEMENT (MDM) Effective Date: Month 00, 0000 Revision Date: Month 00, 0000 Version: 0.0.0 Product Owner: Product Owner s Name Product Manager:

More information

Version Comparison. Maximizer CRM 12 Winter Version Comparison Chart. Performance, Usability, Simplicity Enhanced

Version Comparison. Maximizer CRM 12 Winter Version Comparison Chart. Performance, Usability, Simplicity Enhanced Maximizer CRM 12 Winter Version Comparison Chart Performance, Usability, Simplicity Enhanced The Winter release of Maximizer CRM 12 continues to build on the theme of enhanced performance, usability and

More information

Self-Update Portal (incl. Self-Add)

Self-Update Portal (incl. Self-Add) Self-Update Portal (incl. Self-Add) Guide & User Instructions Revised 04/2013 726 Grant Street Troy Ohio 45373 877.698.3262 937.335.3887 onecallnow.com support@onecallnow.com America s Largest Message

More information

3. GENERALI MOBILE APPLICATION CONTENT. 3 P a g e

3. GENERALI MOBILE APPLICATION CONTENT. 3 P a g e User Manual Generali Mobile application iphone и Android 1. MOBILE APPLICATION INSTALLMENT Generali Mobile application can be used after installation from the application markets Play Store (Android) and

More information

Microsoft Dynamics SL Web Apps

Microsoft Dynamics SL Web Apps Microsoft Dynamics SL Web Apps Microsoft Dynamics SL 2011 Web Apps Take control of your project time entry and travel-related expenses View and approve project related items Review Project financial information

More information

Record Management in SharePoint

Record Management in SharePoint Record Management in SharePoint JULY 2013 (please consult http://www.katprotech.com/whitepapers for the latest version of this paper) ABOUT KATPROTECHNOLOGIES: Katpro Technologies is an advanced technology

More information

Increase visibility, control and performance of field resources in the Utilities Industry

Increase visibility, control and performance of field resources in the Utilities Industry Increase visibility, control and performance of field resources in the Utilities Industry Using low cost mobile phone technology to empower the utility workforce and enhance operational effectiveness.

More information

Reviewer Guide Core Functionality

Reviewer Guide Core Functionality securing your personal data Sticky Password Reviewer Guide Core Functionality Sticky Password is the password manager for the entire lifecycle of your passwords. Strong passwords the built-in password

More information

U S E R S G U I D E Last Modified: 12/06/2012 1

U S E R S G U I D E Last Modified: 12/06/2012 1 USER S GUIDE Last Modified: 12/06/2012 1 Contents 2 Welcome 3 User Service Activation 4 Introduction 4 Purpose 5 Key Features 6 Activate 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices

More information

CUSTOMER MANAGEMENT IN THE CLOUD

CUSTOMER MANAGEMENT IN THE CLOUD CUSTOMER MANAGEMENT IN THE CLOUD SPEED UP YOUR BUSINESS WITH CRM2HOST. COST-EFFICIENT, FLEXIBLE, INTUITIVE AND SECURE. Business requirements steadily grow. You need efficient processes and central information

More information

Software AG TechEd 2015 User Conference Mobile Enabler for Natural

Software AG TechEd 2015 User Conference Mobile Enabler for Natural Software AG TechEd 2015 User Conference Mobile Enabler for Natural April 21-22, 2015 Eric Wood Principal Systems Engineer, Adabas-Natural Software AG 1 Mobile use Continues to Grow Of US adult population

More information

RESCO MOBILE CRM QUICK GUIDE. for MS Dynamics CRM. ios (ipad & iphone) Android phones & tablets

RESCO MOBILE CRM QUICK GUIDE. for MS Dynamics CRM. ios (ipad & iphone) Android phones & tablets RESCO MOBILE CRM for MS Dynamics CRM QUICK GUIDE ios (ipad & iphone) Android phones & tablets Windows Phone 7 & 8, Windows XP/Vista/7/8.1 and RT/Surface, Windows Mobile Synchronize Synchronize your mobile

More information

Overview. Timeline Cloud Features and Technology

Overview. Timeline Cloud Features and Technology Overview Timeline Cloud is a backup software that creates continuous real time backups of your system and data to provide your company with a scalable, reliable and secure backup solution. Storage servers

More information

Kofax White Paper. Mobile Technology for Advanced AP Automation. Executive Summary

Kofax White Paper. Mobile Technology for Advanced AP Automation. Executive Summary Kofax White Paper Mobile Technology for Advanced AP Automation Executive Summary Mobile devices, including iphones, ipads, and Android devices are an engaging and fast-growing method for enterprise interaction

More information

Adobe Experience Manager Apps

Adobe Experience Manager Apps Adobe Experience Manager Apps Capability Spotlight Adobe Experience Manager Apps Enable marketing and development teams to collaborate and deliver more engaging mobile app experiences that drive higher

More information

BTC STUDENT EMAIL GUIDE

BTC STUDENT EMAIL GUIDE BTC STUDENT EMAIL GUIDE All students have a BTC email account. If you are unable to access your account, please contact your instructor. Student Email Each student has an email account. Your email address

More information

Music to your ears. Get hosted communication and collaboration solutions that work in perfect harmony with your business. Vodacom Power to you

Music to your ears. Get hosted communication and collaboration solutions that work in perfect harmony with your business. Vodacom Power to you Music to your ears Get hosted communication and collaboration solutions that work in perfect harmony with your business. Vodacom Power to you D35585 SaaS Brochure FA4.indd 1 2013/12/19 12:53 PM Vodacom

More information

FileDrawer An Enterprise File Sharing and Synchronization (EFSS) solution.

FileDrawer An Enterprise File Sharing and Synchronization (EFSS) solution. FileDrawer An Enterprise File Sharing and Synchronization (EFSS) solution. In today s world the potential for ready access to data from virtually any device over any type of network connection creates

More information

Whitepaper. Insurance Mobile Solutions. Published on: September 2011 Alok Ranjan. Hexaware Technologies. All rights reserved. www.hexaware.

Whitepaper. Insurance Mobile Solutions. Published on: September 2011 Alok Ranjan. Hexaware Technologies. All rights reserved. www.hexaware. Published on: September 2011 Alok Ranjan Hexaware Technologies. All rights reserved. Table of Contents 1 M-Enable Insurance Applications 1.1 Introduction 1.2 Business drivers for mobile solutions for Insurance

More information

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices End-of-Life Notice Please note that GO!Enterprise MDM server version 3.6.3 is the last to officially

More information

IIT MOBILEPRINT. Mobileprint Workflow

IIT MOBILEPRINT. Mobileprint Workflow IIT MOBILEPRINT Mobileprint integrates with existing OTS printing system to enable user to print documents, images and email messages using email client or a web capable devices. This include smartphones,

More information

Securing Enterprise Mobility for Greater Competitive Advantage

Securing Enterprise Mobility for Greater Competitive Advantage SAP Brief SAP Technology SAP Afaria Objectives Securing Enterprise Mobility for Greater Competitive Advantage Build a strong foundation for mobile success Build a strong foundation for mobile success Enterprise

More information

One Day Wonderware User Conference

One Day Wonderware User Conference One Day Wonderware User Conference THURSDAY, JUNE 4, 2015 MONONA TERRACE MADISON, WI Join the conversation! Going Mobile...... Mobile Solutions Presented by: Joe Finn Wonderware Midwest What s driving

More information

Contents. 2 Welcome. 20 Settings. 3 Activation Steps. 4 Introduction. 4 Purpose. 20 Offline Mode Change Password. 5 Key Features

Contents. 2 Welcome. 20 Settings. 3 Activation Steps. 4 Introduction. 4 Purpose. 20 Offline Mode Change Password. 5 Key Features User s Guide Contents 2 Welcome 3 Activation Steps 4 Introduction 4 Purpose 5 Key Features 6 Activation 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices 10 For Manual Entry 12 Cash

More information

Delivering Field Service Management... on the Microsoft Dynamics Platform

Delivering Field Service Management... on the Microsoft Dynamics Platform Delivering Field Service Management... on the Microsoft Dynamics Platform How to address the challenges and expectations of a customer as they evaluate Field Service solutions. Growing Challenges and Expectations

More information

Office 365 deploym. ployment checklists. Chapter 27

Office 365 deploym. ployment checklists. Chapter 27 Chapter 27 Office 365 deploym ployment checklists This document provides some checklists to help you make sure that you install and configure your Office 365 deployment correctly and with a minimum of

More information

The new Backend as a Service to rule all your apps.

The new Backend as a Service to rule all your apps. The new Backend as a Service to rule all your apps. http://start.cat hello@start.cat Backend as 2 CORUS The new Service Backend as a Service (BaaS) is a model for providing web and mobile developers with

More information

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications

More information

A Guide to IRIS OpenPayslips

A Guide to IRIS OpenPayslips A Guide to IRIS OpenPayslips iris.co.uk/openpayslips Contents What is OpenPayslips? 3 Steps to setting up and using OpenPayslips 3 How to create an OpenPayslips account 4 How to update the payroll software

More information

Swisscom Mobile Device Services Quick Start Guide: Set-up Remote Management basic. Mobile Device Services Februar 2014

Swisscom Mobile Device Services Quick Start Guide: Set-up Remote Management basic. Mobile Device Services Februar 2014 Swisscom Mobile Device Services Quick Start Guide: Set-up Remote Management basic Mobile Device Services Februar 2014 Contents 2 Login «Welcome to Swisscom MDS» First steps Step 1: Installing the MDM certificate

More information

Deltek Touch Time & Expense for GovCon. User Guide for Triumph

Deltek Touch Time & Expense for GovCon. User Guide for Triumph Deltek Touch Time & Expense for GovCon User Guide for Triumph November 25, 2014 While Deltek has attempted to verify that the information in this document is accurate and complete, some typographical or

More information

True Enterprise Content Management (ECM) & BPM SUITED FOR HEALTHCARE, TELECOM, BANKING, INSURANCE & HIGH SECURITY INDUSTRIES

True Enterprise Content Management (ECM) & BPM SUITED FOR HEALTHCARE, TELECOM, BANKING, INSURANCE & HIGH SECURITY INDUSTRIES True Enterprise Content Management (ECM) & BPM SUITED FOR HEALTHCARE, TELECOM, BANKING, INSURANCE & HIGH SECURITY INDUSTRIES SHARE INFORMATION, STREAMLINE WORKFLOWS, MAXIMIZE PRODUCTIVITY Freedoc is an

More information

Accelerate your sales with SuiteBox

Accelerate your sales with SuiteBox Accelerate your sales with SuiteBox SuiteBox transforms customer interaction with intuitive video and telephony, document collaboration, selective recording and real-time signing, helping you accelerate

More information

Office Professional Plus - Outlook, Word, Excel, PowerPoint, Publisher, Access, InfoPath, Lync and more...

Office Professional Plus - Outlook, Word, Excel, PowerPoint, Publisher, Access, InfoPath, Lync and more... Office 365 The future of technology for the small business Microsoft Office 365 provides the latest email, communication, messaging, staff productivity and collaboration tools over the Web, ideally suited

More information

Secure Mail Message Retrieval Instructions

Secure Mail Message Retrieval Instructions 2015 Secure Mail Message Retrieval Instructions IT Security University Medical Center 1/26/2015 Table of Contents INTRODUCTION... 3 REGISTRATION MESSAGES... 3 RETRIEVING THE SECURE EMAIL... 4 SECURE MESSAGE...

More information

Cloud Services MDM. Control Panel Provisioning Guide

Cloud Services MDM. Control Panel Provisioning Guide Cloud Services MDM Control Panel Provisioning Guide 10/24/2014 CONTENTS Overview... 2 Accessing MDM in the Control Panel... 3 Create the MDM Instance in the Control Panel... 3 Adding a New MDM User...

More information