PrinterOn Mobile Applications for ios and Android

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1 PrinterOn Mobile Applications for ios and Android

2 Table of Contents 1. Key Features & Functionality Printer Discovery Location-Based Search Keyword Search Authorized Enterprise Discovery Network Printers One-Step QR Code Discovery Print History and Background Print Integrated Remote Job Release Touch ID Support (ios 8 only) Printer Details Save Printer Add/Remove Printer to Address Book Update Printer Print Options Application Security Account and User Information Network Security PrinterOn with ios Extensions Print Workflow Search and Discover Printers QR Code Search and Account Management Authorized/Enterprise Search Network Search Location Search Keyword Search Submission Printing with ios Extensions Printing a Document ios 8 and later Printing a Photo Printing an attachment ios Printing a Document from cloud storage app Box Printing a Document from cloud storage app Dropbox Reprinting a Job ios only Configuration Automatically configure settings using QR Codes Manually configure settings for use with PrinterOn Server Manually Configure Settings for use with PrinterOn ACLs Localization App Upgrades AirWatch Integration Overview Good Dynamics Integration Overview Good Dynamics Print Service Integration App Enablement Overview Requesting the PrinterOn App PrinterOn Provided Application PrinterOn Server Install and Configuration Guide 2

3 10. MobileIron Integration Overview Adding the PrinterOn Mobile App for Android Adding the PrinterOn Mobile App for ios Trademarks and Service Marks Copyright Notice PrinterOn Server Install and Configuration Guide 3

4 1. Key Features & Functionality The PrinterOn Mobile Apps introduce key features and functionality that are intended to provide a significant improvement in the overall print workflow and user experience compared to other solutions. PrinterOn Mobile for ios supports ios 7+. PrinterOn Mobile for Android supports Android Printer Discovery A new Printer Discovery Panel combines the wide range of discovery options into a single easy to access Discovery dashboard. Users can select from one of a number of methods to discover a printer including: Location-Based Search GPS based discovery offers a wide range of tools and options efficiently presented to both visualize and locate printers. Explore a location by dragging the map and use the Search This Location option to find printers in the vicinity. A Summary Printer List may be overlaid on the map to view additional printer information while exploring the map for more printers Paged results allow users to view and expand the field of view on the map and explore a broader radius of printers A location-based search bar allows the user to enter locations, city names and points of interest to navigate to the location and search for printers. PrinterOn Server Install and Configuration Guide 4

5 Keyword Search Leverage PrinterOn s keyword based search by entering a word or phrase available in a printer s details. Simply enter a keyword for a known printer and receive a list of matching printers based on criteria including: Descriptive Printer Label Printer name Street address City State Zip/postal code (space is required in postal code searches) Paged Results allow users to view the best matches with fast response times and minimized network overhead while continuing to allow users to view additional printers with a single tap for more printers Authorized Enterprise Discovery Selecting this option will return all printers enabled for the user through the PrinterOn server. Discover and access PrinterOn Servers and printers regardless of network access. Supports both local network and Internet-based communication. Leverage PrinterOn s role based access control to retrieve only authorized printers from configured PrinterOn servers Network Printers Automatically discover network printers, combine PrinterOn Discovery and other network services such as Bonjour to locate printers and PrinterOn Servers on the network. PrinterOn Discovery can use Bonjour for local network discovery of PrinterOn Servers and is highly optimized for large networks with many services. PrinterOn Server Install and Configuration Guide 5

6 One-Step QR Code Discovery By using a combination of the information included on a QR code, the mobile application, and a supported Cloud Server, either Public or Private, the PrinterOn Mobile Application can locate and configure access to a printer in a single step. This unique approach allows the PrinterOn Mobile App to determine not only the printer but also the Cloud Print Service with which the printer is associated. This eliminates the need for users to pre-configure their print service and provides more mobility to users, regardless of network. If authentication is required for the printer you scan and matching details are not already stored in the app, users will be prompted to select from the credentials stored. Users will also be able to create a new Account to use with this printer at this time if necessary. The Services area will also be updated with the Service URL used and stored for future submissions. PrinterOn Server Install and Configuration Guide 6

7 1.2. Print History and Background Print The PrinterOn Mobile App s rich Print History and Background Print functionality provide an intuitive user interface to manage active and past print jobs. The Background Print functionality allows the user to submit multiple print jobs and receive notifications about the progress of each print job individually. The Print History catalog provides detailed information about print jobs including: Job Summary Information Secure Release Code Information Review image of your job, (if available) to provide a visual reminder of the request Printer Details are easily accessible by tapping the printer icon Print Release Interface Access Release your print job directly from your mobile device PrinterOn Server Install and Configuration Guide 7

8 1.3. Integrated Remote Job Release When enabled by the service owner, users can release print jobs directly from the PrinterOn Mobile App regardless of network or location using PrinterOn s patented network-bridging technology. When reviewing a printed job, the user will be presented with a Release option to choose to release their job on the selected printer Touch ID Support (ios 8 only) Devices using ios 8 or later can leverage the additional security of protecting their Release Codes, and Remote Release with the help of Apple s Touch ID. After tapping the Unlock Release button, users will be prompted to provide their Touch ID. As with all Touch ID interfaces, users may also provide their ios access code. NOTE: The Touch ID functionality is provided by Apple and only activated by the PrinterOn App. PrinterOn cannot access any personal information with this functionality. PrinterOn Server Install and Configuration Guide 8

9 1.5. Printer Details PrinterOn s Mobile App is able to provide a large amount of information in an easy to understand format. The Details page will also provide quick access to features such as deleting saved printers and adding printer address information to contacts Save Printer After locating a printer, tap Save to save the printer information. The printer can be used later under the Saved printers tab Add/Remove Printer to Address Book Add/Remove Information about the printer s location and address to/from the device s address book Update Printer Use the Update printer to contact the server and update the printer settings. PrinterOn Server Install and Configuration Guide 9

10 1.6. Print Options Support for some of the most common print options is included allowing users to select options including Number of copies Page range. Color/Black & White Paper Size Duplex Print options presented to users in the mobile app are based on the printer s actual configuration Application Security Significant efforts have been made to ensure a high degree of security while using the PrinterOn Mobile application. This includes both on-device storage and network security Account and User Information The PrinterOn Mobile Application stores all user and account information used within the application in the most secure and safest manner possible. This includes a combination of both OS-specific security capabilities as well as PrinterOn specific enhancements. Account information is encrypted and stored using vendor recommended secure storage, such as the ios Keychain. In addition to the OS specific tools, PrinterOn additionally encrypts information prior to saving within the OS secure encrypted services, providing 2 levels of encryption Network Security The PrinterOn Mobile application ensures that all communication is done securely and works with the user to ensure they are informed of their network activity. Users will be notified whenever connecting any discovered services using a self-signed certificate to ensure users are aware of the service identity. PrinterOn Server Install and Configuration Guide 10

11 2. PrinterOn with ios Extensions ios Extensions allow PrinterOn to integrate more closely with ios. With ios Extensions and PrinterOn, users can print from some applications, without leaving the application. Please note that not all applications support PrinterOn s ios Extensions. If printing is not supported using the ios Extension, you can continue to use the ios Open In options Print Workflow 1. Select your content, such as browsing to a webpage 2. Tap the Action button 3. If this is the first time select the More option a. Note, this is only required the first time you activate the PrinterOn ios Extensions 4. Enable the Print with PrinterOn option 5. Select the Print with PrinterOn option. 6. Enable the Print with PrinterOn option 7. Select the Print with PrinterOn option 8. You will be taken to the PrinterOn Print Screen within the app to select your printer and modify your settings to your preference PrinterOn Server Install and Configuration Guide 11

12 3. Search and Discover Printers 3.1. QR Code Search and Account Management 1. Launch the app 2. Tap the QR code on the main page 3. Line up your device to a QR code of a PrinterOn printer 4. Printer Details will be displayed a. You can choose to Save this printer to the app & add the printer s address to your contacts from this page 5. Select this printer as your destination by tapping the checkmark If authentication is required, the user will be prompted to Add Account or link an existing account to the Service. If the user chooses to create a new account, they will be prompted to enter an Account Name and Password, as well as provide a description for the Account. Once scanned and accepted, the Service information will be saved in the Services settings. If a printer from the same Service is scanned, the information from the initial configuration will be used. This eliminates the need for users to re-enter their information each time. PrinterOn Server Install and Configuration Guide 12

13 3.2. Authorized/Enterprise Search 1. Launch the app 2. Press Tap here to change printers from the Home page 3. Tap Authorized/Enterprise 4. A list of all printers specifically authorized to you based on the User Account enabled will be displayed 5. Select this printer as your destination by tapping the printer name a. View printer details by tapping the i info icon beside the printer name i. You can choose to Save this printer to the app & add the printer s address to your contacts from this page 3.3. Network Search 1. Launch the app 2. Press Tap here to change printers from the Home page 3. Tap Network 4. If this feature has been enabled on the network your device is currently connected to, you will see a list of printers 5. Select this printer as your destination by tapping the printer name a. View printer details by tapping the i info icon beside the printer name i. You can choose to Save this printer to the app & add the printer s address to your contacts from this page 3.4. Location Search 1. Launch the app 2. Press Tap here to change printers from the Home page 3. Tap Location 4. The app will locate you and indicate printers that are close by a. You can search a different location by dragging the map or using the Search Location field at the top of the map 5. To view printers in a list, tap the List icon 6. Select the printer you wish to use by tapping its name from the map or list a. View printer details by tapping the i info icon beside the printer name i. You can choose to Save this printer to the app & add the printer s address to your contacts from this page PrinterOn Server Install and Configuration Guide 13

14 3.5. Keyword Search 1. Launch the app 2. Press Tap here to change printers from the Home page 3. Tap Search 4. Enter a keyword associated with the printer you re looking for (e.g. City, street address, zip/postal code, location name) 5. Select the printer you wish to use by tapping its name from the list a. View printer details by tapping the i info icon beside the printer name i. You can choose to Save this printer to the app & add the printer s address to your contacts from this page PrinterOn Server Install and Configuration Guide 14

15 4. Submission The following section will outline steps to submit print jobs using the PrinterOn Mobile Print App Printing with ios Extensions Please note that not all applications support PrinterOn s ios Extensions. If printing is not supported using the ios Extension, you can continue to use the ios Open In options. 9. Select your content, such as browsing to a webpage 10. Tap the Action button 11. If this is the first time select the More option a. Note, this is only required the first time you activate the PrinterOn ios Extensions 12. Enable the Print with PrinterOn option 13. Select the Print with PrinterOn option. 14. Enable the Print with PrinterOn option 15. Select the Print with PrinterOn option 16. You will be taken to the PrinterOn Print Screen within the app to select your printer and modify your settings to your preference PrinterOn Server Install and Configuration Guide 15

16 4.2. Printing a Document ios 8 and later 17. Launch the app 18. Select your printer by scanning a QR code, selecting a saved printer or searching for a new printer 19. Confirm the printer you wish to submit to is shown in the Printer box on the app s Home page Storage Providers are introduced in ios 8. If your device is using prior to ios8, the Documents section will not be available. Management of the Providers and the associated credentials are managed by the Storage Provider directly and not by the PrinterOn App. The Storage Provider app must be installed on your device to access it from the PrinterOn app. 20. Tap Documents 21. Select your Storage provider, or tap More to Manage Storage Provider 22. Locate and tap on the desired document. 23. You will now see a preview of the job when available 24. To select copies and page range where applicable, tap the option icon in the top right corner 25. Tap Print to submit your job PrinterOn Server Install and Configuration Guide 16

17 4.3. Printing a Photo 1. Launch the app 2. Select your printer by scanning a QR code, selecting a saved printer or searching for a new printer 3. Confirm the printer you wish to submit to is shown in the Printer box on the app s Home page 4. Tap Photos 5. Select the photo you wish to print 6. Tap the Printer icon in the top right corner 7. You will now see a preview of the job when available 8. To select copies and page range where applicable, tap the option icon in the top right corner 9. Tap Print to submit your job 4.4. Printing an attachment ios 1. Launch the native Mail app 2. Navigate to the which contains the attachment you wish to print 3. Tap and hold the attachment 4. Select Open in PrinterOn or Print with PrinterOn from the options that appear 5. You will now see a preview of the job when available 6. If necessary, select your printer by scanning a QR code, selecting a saved printer or searching for a new printer 7. To select copies and page range where applicable, tap the option icon in the top right corner 8. Tap Print to submit your job 4.5. Printing a Document from cloud storage app Box 1. Launch Box app 2. Navigate to the document you wish to print 3. Expand the options using the icon in the top right corner 4. Tap the Open In icon 5. Select Open in PrinterOn or Print with PrinterOn from the options that appear 6. You will now see a preview of the job when available 7. If necessary, select your printer by scanning a QR code, selecting a saved printer or searching for a new printer 8. To select copies and page range where applicable, tap the option icon in the top right corner 9. Tap Print to submit your job PrinterOn Server Install and Configuration Guide 17

18 4.6. Printing a Document from cloud storage app Dropbox 1. Launch Dropbox app 2. Navigate to the document you wish to print 3. Tap the Open In icon 4. Select Open in 5. Select Open in PrinterOn from the options that appear 6. You will now see a preview of the job when available 7. If necessary, select your printer by scanning a QR code, selecting a saved printer or searching for a new printer 8. To select copies and page range where applicable, tap the option icon in the top right corner 9. Tap Print to submit your job 4.7. Reprinting a Job ios only Users can choose to reprint an existing print job submitted from their mobile application. Reprinting is managed in the mobile application through the Job History page, allowing users to modify their print options or even the selected printer. Please note, when reprinting, the document is resubmitted to the server for processing. PrinterOn Server Install and Configuration Guide 18

19 5. Configuration The following section will provide detailed steps on some of the basic app functionality Automatically configure settings using QR Codes The PrinterOn Mobile App supports a simple and easy configuration process. Using the QR code created with your PrinterOn Server users can be walked through the process of: Setting up a server address Creating user accounts Setting default servers 1. Launch app 2. Tap the QR Code icon and scan the provided QR code 3. Follow the steps to create an account and activate your service. PrinterOn Server Install and Configuration Guide 19

20 5.2. Manually configure settings for use with PrinterOn Server 1. Launch app 2. Tap Settings 3. Tap Services 4. Tap Add Service 5. Enter Description of this service (e.g. EMP Corporation) 6. Enter Service URL (e.g Save changes by tapping the checkmark 8. Tap the back arrow to enter Settings again 9. Tap User Accounts 10. Tap Add Account 11. Enter Account (e.g. jsmith) NOTE: Enter your network login without domain 12. Enter network password 13. Enter Description for this user account (e.g. EMP credentials) 14. Under Default Account, select the Service with which these credentials should be used a. When enabled, the slider will be to the right and the background will be green. 15. Save changes by tapping the checkmark After these settings are entered, when searching for printers a user can tap the Enterprise option from the search types along the bottom of the app and retrieve the full list of printers to which their credentials give them access. PrinterOn Server Install and Configuration Guide 20

21 5.3. Manually Configure Settings for use with PrinterOn ACLs 1. Launch app 2. Tap Settings 3. Tap User Accounts 4. Tap Add Account 5. Enter Account (e.g. NOTE: This will be an address 6. Enter your PrinterOn.com password 7. Enter Description for this user account (e.g. PrinterOn credentials) 8. Under Default Account, select PrinterOn Hosted a. When enabled, the slider will be to the right and the background will be green 9. Save changes by tapping the checkmark After these settings are entered, when searching for printers a user can tap the Authorize option from the search types along the bottom of the app and retrieve the full list of printers to which their credentials give them access. PrinterOn Server Install and Configuration Guide 21

22 6. Localization PrinterOn Mobile supports a wide range of growing localizations integrated within the application including: English French Spanish German Dutch Danish Italian Japanese Brazilian Portuguese Simplified Chinese Traditional Chinese Korean 7. App Upgrades When upgrading from version 3.0 through the app store, Services, Users & saved printers will be retained. EXCEPTION: When upgrading from 1.6 to 3.0, the previously configured items will not be retained. This includes saved printers, Service URL & Username/Password. PrinterOn Server Install and Configuration Guide 22

23 8. AirWatch Integration Overview In addition to the standard PrinterOn App, PrinterOn also provides an AirWatch SDK-integrated application. This integration involves adding AirWatch libraries and frameworks to the standard PrinterOn app. By providing an SDK integration, administrators and organizations can benefit from increased security and control including: Improved data loss protection through containerization. Greater analytics Improved compliance The following provides an overview of the app enablement process for AirWatch. Additional details and configurations can be found in the AirWatch documents. This documentation assumes you have access to and are logged into the AirWatch Console. 1. Under the Apps & Books section click Add. 2. Use the Add Application page to locate the PrinterOn Application a. Under Managed By enter PrinterOn b. Under Platform, select Apple ios or Android depending on your desired configuration c. Under Name, enter PrinterOn i. This will be used to search the App Store d. Enable Search App Store 3. From the list of applications returned, select PrinterOn for AirWatch PrinterOn Server Install and Configuration Guide 23

24 4. After reviewing the information on the Add Application summary page, select the Deployment tab Select Yes for the Application uses AirWatch SDK option. This will allow AirWatch to provide additional options and configuration for the application. 5. Click Review and Publish Your application is now available in the list of published applications. Changes can now be applied to the configuration. PrinterOn Server Install and Configuration Guide 24

25 9. Good Dynamics Integration Overview Good Dynamics provides a secure framework for you to deploy partner applications. These Good Dynamics applications such as the PrinterOn Mobile App are certified by Good Technology Good Dynamics Print Service Integration The PrinterOn Mobile Apps offer a tightly integrated print workflow within the Good Dynamics ecosystem. The PrinterOn Mobile Apps are registered with Good Dynamics as a registered Print Service. This means that applications that offer printing, can use the PrinterOn app. This integration offers a secure and intuitive workflow for users wishing to print. Good Share Select Print Job Sent to PrinterOn Print! PrinterOn Server Install and Configuration Guide 25

26 9.2. App Enablement Overview Please note, the section below describes how to deploy the Good Dynamics Partner application. Publishing the standard PrinterOn app is similar to publishing any other public application This short guide explains how to make a partner application available to your end users. In summary, these are the required steps: Good Dynamics Partner Applications such as PrinterOn s cannot be registered in your Good Control Console (GC), without requesting PrinterOn to publish their applications to you. This step of publishing makes the application visible in your GC. Before PrinterOn may publish any applications to your GD organization, you must first request the application from within the Good Dynamics Marketplace. Important: the PrinterOn application will be published on GC's registered to your GD organization. Select 'Manage License' from the Cockpit page to confirm you own the GC servers. If you are a member of your company's GDN Enterprise group, your request will be on behalf of your company rather than you as an individual. PrinterOn Server Install and Configuration Guide 26

27 9.3. Requesting the PrinterOn App Browse to the Good Dynamics Marketplace. Locate the PrinterOn application Select the 'Get Application' button. Review the form and indicate if you would like the publisher to arrange a trial or production license. Click 'Submit'. PrinterOn Server Install and Configuration Guide 27

28 9.4. PrinterOn Provided Application PrinterOn handles all aspects of the application licensing, so any change from trial to production can be managed without making a further request from the catalog. PrinterOn will be notified of your request. You will also receive confirmation that the request has been sent and be provided the contact details for the publisher. You will be informed by once the partner publishes the application to you. The application will immediately appear in all GC consoles within your organization. You may select 'Manage Application' from within your GC to confirm the partner application is listed. If the application doesn't appear under 'Manage Applications' in your GC, it is likely that the GC server you are using is not assigned to your GDN account. Please check your Server & Licenses within the Good Dynamics Network and contact support if you need assistance. Once the PrinterOn application is visible in your GC console you may deploy it to your end users in the same way as any other Good Dynamics application. Select the User or Group you wish to entitle to use the Partner Application. Select against 'Allowed Applications'. Filter the view by 'Partner Apps' and select the required application. You should entitle ALL application versions so when an ISV upgrades their application on an external app store your users have permission to run the latest application. Provision an 'Access Key' for each user who requires the application. Please see the help documentation in your GC Console for further instructions on entitling an application and provisioning an Access Key. PrinterOn Server Install and Configuration Guide 28

29 10. MobileIron Integration Overview In addition to the standard PrinterOn App, PrinterOn also provides a MobileIron SDK-integrated application. This integration involves adding MobileIron libraries and frameworks to the standard PrinterOn app. By providing an SDK integration, administrators and organizations can benefit from increased security and control including: Improved data loss protection through containerization. Greater analytics Improved compliance The following provides an overview of the app enablement process for MobileIron. Additional details and configurations can be found in the MobileIron documents. Please Note: MobileIron does not provide an Android-based SDK. As a result, additional steps are required to enable the PrinterOn Mobile App for Android. This documentation assumes you have access to and are logged into the MobileIron Console Adding the PrinterOn Mobile App for Android To add the PrinterOn Mobile app for Android to MobileIron, follow the instructions below:: 1. Import the app to MobileIron: a. In the MobileIron Admin Portal, select the Apps tab. b. On the App Distribution Library tab, in the Select Platform drop-down list, select Android. c. Click Add App and click Next d. Configure the following information: i. Distribution Type: Select Recommended App ii. App Name: PrinterOn iii. App Package Name: com.printeron.droid.phone iv. Min OS Version: 3.0 v. Click Next e. Configure the following information: i. Description: Include a short description of the app. ii. Featured: Select whether the app should be featured iii. Category: Select the category in which to place the app. f. Click Finish 2. Apply the Android label to the app: a. Browse to the App Distribution Library tab on the Apps tab b. Select PrinterOn Mobile c. Click Actions -> Apply To Label. PrinterOn Server Install and Configuration Guide 29

30 d. Select the Android label, e. click Apply -> OK Adding the PrinterOn Mobile App for ios To add the PrinterOn Mobile app for ios to MobileIron, import it from the Apple App Store and complete the configuration below: 1. Import the app from the Apple App Store: a. In the MobileIron Admin Portal, select the Apps tab. b. On the App Distribution Library tab, in the Select Platform drop-down list, select ios. c. Click App Store Import. d. In the App Name field, type PrinterOn. e. Select the appropriate country. f. Click Search. g. Click Import next to the PrinterOn for MobileIron app, i. Click OK h. Close the App Store Search dialog box. i. From the App Distribution Library on the Apps tab, click Edit. The Edit App for ios dialog box is displayed. i. Make any desired changes ii. Click Save. 2. Apply the ios label to the app: a. Browse to the App Distribution Library tab on the Apps tab b. Select PrinterOn Mobile c. Click Actions -> Apply To Label. d. Select the ios label e. Click Apply -> OK. PrinterOn Server Install and Configuration Guide 30

31 Trademarks and Service Marks The following are trademarks or registered trademarks of PrinterOn Inc. in Canada and other countries: PrinterOn, PrintAnywhere, Print Simply Anywhere, PrintWhere, PRINTSPOTS, the PrinterOn Logo, the PrinterOn Symbol, PrintConnect and PrintValet are trademarks and/or registered trademarks of PrinterOn. The following are trademarks or registered trademarks of other companies: Windows, Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio are trademarks or registered trademarks of Microsoft Corporation. ipad, iphone and AirPrint and OS X are trademarks or registered trademarks of Apple. ios is a trademark or registered trademark of Cisco in the U.S. and other countries and is used by Apple under license. Android, Chrome OS and Chromebook are trademarks or registered trademarks of Google Inc. BlackBerry is a registered trademark of BlackBerry, Ltd. Other brands and their products are trademarks or registered trademarks of their respective holders. Copyright Notice Copyright 2015 by PrinterOn Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of PrinterOn Inc. Disclaimer: PrinterOn Inc. makes no warranty with respect to the adequacy of this documentation, programs, or hardware, which it describes for any particular purpose, or with respect to the adequacy to produce any particular result. In no event shall PrinterOn Inc. be held liable for special, direct, indirect, or consequential damages, losses, costs, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature or kind. Version 1.2 July 2015 PrinterOn Server Install and Configuration Guide 31

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