Sheikh Khalifa Bin Zayed Al Nahyan

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1 TRANSFORMATION starts here

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3 The Federation of the United Arab Emirates has relied, and will continue to rely, on the rich and diverse contributions of its true wealth, its people, to guarantee its prosperity. Sheikh Khalifa Bin Zayed Al Nahyan 1

4 2 VISION starts here

5 TRANSFORMATION TAKES EXCEPTIONAL TALENT On our journey to be the World s Best Arab Bank, we need people who share our progressive outlook and our passion for serving our customers with excellence. This commitment to our customers is paramount. It directs the way we think and how we act. It requires us to think long-term and build relationships on the basis of trust and partnership. To be core to our chosen customers, we need to work together as one team, with a commitment to doing the right things the right way. In essence, we aim to be the role model for a new generation of modern Arab bankers. Our ability to attract and develop exceptional people lies at the heart of our success, now and in the future. At NBAD, we are committed to identify talent and providing the support and opportunities needed to realise one s full potential. I believe this makes NBAD an excellent choice for ambitious individuals who want to transform their careers in a challenging and dynamic environment. Working with great people anything is possible and together we will become the World s Best Arab Bank. Alex Thursby Group Chief Executive Officer 3

6 4 SUCCESS starts here

7 TRANSFORMING CAREERS At NBAD, we recognise the importance of nurturing our most valuable asset: our people. We provide our people outstanding opportunities to realise their aspirations through challenging roles in a multinational environment and investing in opportunities for learning and growth. The realisation of our vision to be the World s Best Arab Bank rests on the shoulders of the 6,000 diverse and talented people in our offices across the Middle East and North Africa, China, Hong Kong, Malaysia, France, Switzerland, the UK, the USA and Brazil. Our commitment to their on-going development is reflected in the world class learning solutions we offer at the NBAD Academy. To meet our significant growth ambitions we are continually searching for talent - people who have the attitude, commitment and world class experience we need to drive our business forward. As we transition to an international financial services company we are able to offer a great variety of challenging roles and a wealth of opportunities for individuals who are ambitious, motivated and forward thinking. I invite you to read about some of the people who are helping transform NBAD (pages 14-19) Ehab Hassan, Senior Managing Director & Group Chief Human Resources Officer 5

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9 THE PATH TO TRANSFORMATION We are passionate about serving our customers with excellence, striving to be a trusted advisor and partner of choice and helping our customers grow their businesses. Our commitment to Abu Dhabi Vision 2030 and the transformation of the Emirate recognises the significance of our strategic location at the heart of the West-East Corridor. With our financial strength and banking expertise we are well placed to become a dominant player in this global and rapidly growing trade and investment corridor. Further developing what is already the largest international network among UAE banks will strengthen our ability to support our customers. We will continue to expand our footprint in key cities spanning the West-East trade axis, from Hong Kong and mainland China in the Far East to Africa in the West. This pursuit of growth goes hand-in-hand with our commitment to financial strength, transparency, exceptional customer service, innovation and fostering long term relationships with our customers. All of which means investment in our people is fundamental if we are to compete successfully and fulfil our growth ambitions. 7

10 8 POSSIBILITIES start here

11 AMBITION LEADING TO GROWTH If you decide to choose a career in banking and financial services, we believe the sky s the limit. The question then will be how far you want to go. Whatever your ambition it is likely your career aspirations will be well served in the financial services sector. At NBAD we offer a wide range of careers, not only in Finance and Banking but in other disciplines too, such as Human Resources, Information Technology, Product Development, Strategy, Marketing and Legal. These opportunities can be pursued locally and internationally. As an international and culturally diverse bank NBAD offers the opportunities to interact with people from different backgrounds, nationalities and cultures. Not surprisingly a career in banking can be very rewarding financially. The industry is among the most highly paid with the average income of employees in the UAE rising significantly over the last three years. And as one of the fastest growing sectors in the UAE there are fantastic opportunities for talented people who are looking to develop personally and professionally. 9

12 10 OPPORTUNITIES start here

13 STABILITY THAT ENABLES TRANSFORMATION When choosing an employer you want to be assured your potential will be recognised, your talents developed, your aspirations guided and your career fed with opportunities so you flourish personally and professionally. What makes NBAD an exceptional choice for a career in banking? Here are some reasons to consider a career with us: Our History: Since 1968, we have played an integral role in the vision of H.H. Sheikh Zayed bin Sultan Al Nahyan when he established the National Bank of Abu Dhabi as his central bank. We are proud of our heritage and this shared history which continues to this day. Our Strength: Euromoney magazine has recognised NBAD as the Best Bank in the UAE for three years running and we have an outstanding reputation for financial strength and security. We are also one of the World s 50 Safest Banks and the Safest Bank in the Emerging Markets. Our Opportunities: This region is poised for immense growth and at NBAD, through our rapidly developing network of international offices, we are well positioned to use our geographic advantage to propel us to even greater heights. Our Commitment: We are committed to identifying talent and to promote career development. Through the NBAD Academy we have programmes specifically designed to equip our employees with the knowledge and skills needed to deliver outstanding products and services to our customers. Our Vision: We are on a journey to become the World s Best Arab Bank, a journey which will stimulate and challenge you to be the best you can be. Because we recognise it is only with exceptional people doing exceptional work will we be able to fulfil our ambition. 11

14 12 POTENTIAL starts here

15 CAREERS TRANSFORMED AT NBAD We are expanding our global reach and attracting people from around the world to work at NBAD. Being an international bank means we attract people with different backgrounds. But within this diversity we share a common belief that we are more than just a bank; that we are a business with the power to transform lives and in doing so become the World s Best Arab Bank. We would like to introduce you to some of the employees at NBAD who are helping us do just that. 13

16 ROLA ABU MANNEH Senior Managing Director & Head of Client Relationships - Wholesale Banking 14 Tell us about your background? I graduated from The Royal Holloway College, University of London with a BSc in Operational Research. I have over 20 years experience in syndications, project finance, and managing Institutional Relationships. What is the best thing about your role? My role has changed last year to managing the Client Relationships for the Wholesale Bank within NBAD. Ensuring the client has Multiple Touch points with NBAD along with offering excellent service. What do you enjoy about working at NBAD? Getting the opportunity to learn new things which really helps develop my banking skills. What else makes NBAD a great place to work? NBAD is a leading financial services institution which has been growing locally and internationally in line with international best practices. What does customer service mean to you? Making a difference. Being accessible, approachable and responsive. Developing strong and long-term relationships.

17 THOMAS DONOHOE Relationship Manager London What attracted you to work for NBAD? Prior to joining NBAD London in 2006 I had worked with British Bank of Middle East and HSBC Private Banking. I wished to continue to work for a bank with a presence in the Gulf region. Describe your role In the Private Banking team in London I have a customer facing role. I handle real estate financing transactions from small residential to large commercial deals. What makes NBAD a great place to work? NBAD is a loyal and fair employer who recognises professionalism, effort and achievement. It is growing whilst retaining its fundamental core values. What would be your advice for anyone wanting to join NBAD? As a first class employer which recognises and rewards progress, there are tremendous opportunities if you are committed and eager. What is your main business focus? The customer is always at the centre of our business. Building a reputation for first class service is a keystone to strengthening relationships and developing new business. 15

18 SAMIRA ZAKOUR Team Leader Private Banking What attracted you to NBAD? NBAD is the strongest bank in the Middle East. I had the opportunity to be a part of a respected institution at a time when change was being promoted and embraced. It gave me the opportunity to be a part of the change and working towards becoming the best and number one bank of choice. What achievement are you proud of? I am particularly proud of launching our corporate pension and savings scheme launched in February NBAD is currently the only local bank licensed by the UAE Central Bank to offer a pension and savings scheme for expatriate employees. Where do you see yourself in the future? I see myself being part of the expansion of NBAD within GCC countries as Regional Head for Private Banking of the GCC. What does exceptional customer service mean to you? It s ensuring that the customer creates a bond with the organisation. A level of satisfaction with our services and service providers that translates to customers being loyal to NBAD. What gives you most satisfaction in your role? When a client thanks me by introducing me to new potential clients. 16

19 WOO PAK YAN ELI Director & Manager Corporate & Institutional Banking - Hong Kong Tell us a bit about your background. I earned a Master of Science in Applied Accounting and Finance. I have been working in the banking and finance industry for more than 19 years, with experience in relationship management and credit analysis. What is the best thing about your role? I can explore different types of clients including corporates and financial institutions to identify business opportunities. What attracted you to NBAD? I believe I will have more opportunities here. Also, I was inspired by the Hong Kong Regional Manager, who has clear objectives and a vision for our business. What would be your advice to anyone wanting to join NBAD? NBAD is a great place to work, because of the strength of the bank, openess to new ideas and the potential for career development. How do you deliver exceptional service? Listening and good communication are very important. We listen for feedback so we can improve. 17

20 BADER RAHI Director Global Markets 18 What attracted you to NBAD? The AFAQ programme, where I received a full scholarship to complete my Masters in Finance. I was also attracted by NBAD s structured Career Development Plan. What is your current role, and what are the challenges? I am working on E-commerce and Mobility projects. My challenges are to coordinate effectively with other departments and to deliver projects before the set deadline. What do you enjoy about working in NBAD? I like the friendly working environment. It s non-hierarchical and communication is open. I m motivated by my peers, and I m learning from highly experienced individuals. What else makes NBAD a great place to work? It s constantly trying to develop the human capital of our country for example the AFAQ programme. How do you deliver exceptional service? Talking and listening to customers, understanding their needs so we can anticipate their expectations and requirements.

21 MAY KARATZENIS Private Banker Switzerland Tell us about your background I studied Business Administration at the European Business School in London. I joined Bear Stearns for a year before moving to Geneva to begin my Private Banking career at Société Générale. I joined NBAD Private Bank in What attracted you to NBAD? The opportunity to work for one of the top financial institutions in the Middle East which is expanding globally. What makes NBAD a great place to work? Many things: great management; wonderful team spirit; a spotless reputation among financial institutions; it s a bank in expansion mode with a culture of recognising employees contributions. What does customer service mean to you? Focusing on the client s needs, staying service focused, being consistent and addressing requests in a timely manner. What is the best thing about your role? Working in a close-knit team as well as meeting and dealing with clients on a daily basis. 19

22 20 GROWTH starts here

23 TRANSFORMING OUR TALENT NBAD Academy delivers internationally accredited programmes which provide outstanding opportunities for our people at all levels to raise their performance and accelerate their career development. We believe transformation starts with people, supported by a culture of learning and growth and a wide range of world class development programmes: Building the Customer Experience Culture making our customers the focus of our business and aiming to deliver above and beyond their expectations. Being the Trusted Advisor ensuring that collectively we have the knowledge, capability and mindset to build long-term relationships on the basis of trust and responsibility. This also means working as one team to deliver end to end solutions for our customers. Whether it s e-learning, distance learning, a traditional classroom setting, facilitated workshops, one-to-one coaching or on the job training, our aim is to help our people recognise the possibilities and realise their potential. Because it is only with committed, talented people that we will fulfil our vision of becoming the World s Best Arab Bank. Leadership empowering our leadership group to be the role models for the behaviours and values which inspire their teams to deliver exceptional results. 21

24 22 REWARDS start here

25 TRANSFORMING COMPENSATION Our employees are highly valued because in a service business it s people who make the difference and determine our success. It s critical that we not only attract the right calibre of people, but retain them too. Our compensation packages are designed with this in mind: Competitiveness We externally benchmark our reward practices and maintain competitiveness to attract and retain the best talent. Performance We use a balanced scorecard and performance management system to recognise superior performance and help determine bonuses and salary increases. Sustainability We use longer term compensation and incentive programmes along with recognition schemes to reinforce core values and behaviours. Flexibility As part of our total compensation philosophy we promote flexible benefits, work/life policies, career management and learning and development opportunities. Transparency We pro-actively engage with our people to improve transparency and promote understanding of our reward practices. Fairness We strive to maintain internal equity by adopting a principle of meritocracy balanced with external competitiveness. Effective Delivery We ensure that communication and implementation of our reward practices is done promptly, transparently and accurately. 23

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29 THE TRANSFORMATION OF ABU DHABI In three short decades the Emirate-City of Abu Dhabi has evolved into a dynamic, sophisticated and increasingly cosmopolitan centre of global significance, sitting at the crossroads of three continents and in the heart of the West-East Corridor. Under the guidance of Vision 2030, Abu Dhabi is rapidly emerging as a hub for commerce and culture and serves as a model for transformation, demonstrating what can be achieved with vision, leadership and values. The direction is clear: Abu Dhabi is creating a stronger more diversified economy, open and accessible to global business, with centres of excellence in technology, culture and renewable energy, and driven by a highly skilled work force. We see evidence of this in Masdar, a bold, pioneering initiative which aims to create a carbon neutral city; Etihad Airways one of the world s fastest growing international airlines; world-class infrastructure projects such as the mould-breaking Formula 1 Grand Prix circuit on Yas Island; the new performing arts centre and three new museums, including regional galleries of the Guggenheim and Louvre. The emergence of Abu Dhabi has also been the inspiration behind our drive at NBAD to create a truly world class bank. 27

30 28 THE FUTURE starts here

31 SUSTAINABLE TRANSFORMATION We are focused on ensuring that whatever we do today builds a brighter future for our customers, investors, stakeholders, communities and of course our people. This means we are constantly assessing risks, identifying opportunities and considering how global realities will affect our products and services. It also means an unswerving commitment to honesty, fairness and transparency in all our dealings; accessibility and responsiveness to the communities where we do business; and the management of our businesses in ways that minimise our impact on the environment. Our aspiration of becoming the World s Best Arab Bank is not a short term goal but one guided by a vision anchored in sustainable business practices designed to make the world a better place for the generations who follow. Transformation of our Future Leadership Integral to sustainability is our commitment to identifying and nurturing the talent of Emiratis as the next generation of leaders in the UAE. So we are always on the lookout for talented Nationals who are interested in pursuing a career in banking and financial services. We believe that by enhancing the capabilities of our people today, we are transforming ourselves for a better, brighter tomorrow. 29

32 OUTSTANDING OPPORTUNITIES FOR EMIRATIS We offer three world class education programmes at the NBAD Academy specifically for UAE Nationals: AFAQ Management Trainee Programme for Finance Graduates Our Flagship programme fast tracks talented finance graduates into leadership roles. Through AFAQ, graduates have the opportunity to combine an internationally accredited post graduate Masters degree in Finance with on-the-job work experience. TOMOUH Sponsored Internship Programme for Undergraduates (International Study) This programme offers undergraduate students the opportunity for full time study abroad followed by guaranteed work placement through sponsored internship. Students also have the opportunity to join AFAQ or Al Sadara on completion of their undergraduate studies. MUSTAQBALI Sponsored Internship Programme for Undergraduates (UAE Study) This offers undergraduates the scope of full time local study with an internship. It also includes the opportunity to join AFAQ or Al Sadara on completion of their undergraduate studies. 30

33 If you are interested in finding out more about opportunities to transform your career with us, we would like to hear from you. Please visit: careers at

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