1 Business & Talent. Aligned.
2 Regardless of the economic environment, your industry or geography, your size or your earnings, your most valuable asset is your workforce. How you manage this asset spells the difference between success and failure. Increasingly, the demands and composition of the workforce are shifting in response to economic, social and demographic trends. Given growing shortages in technical skills needed in the workforce, the scarcity of leadership talent and a gradual shift in the balance of power from employers to employees, it has never been more challenging to manage your workforce effectively. Right Management is a global leader in talent and career management workforce solutions within ManpowerGroup. Right Management has more than 30 years of experience creating and delivering a wide range of workforce solutions. We have proven expertise in helping our clients align their talent and business strategy. If you are seeking innovative ways to grow talent, reduce costs and accelerate the performance of your workforce, I invite you to read further to learn more about our capabilities. As part of ManpowerGroup, we reach more than 400,000 clients in 82 countries. Together, we are fully committed to realizing our vision of leading in the creation and delivery of services that enable our clients to win in the changing world of work, applying our vast knowledge and innovative solutions for the benefit of our clients. We d like to do the same for you. Owen J. Sullivan CEO, Right Management President, Specialty Brands ManpowerGroup
3 Right Management. Right Now. Powerful forces shape the world of work today, compelling employers to ask some difficult questions about their talent strategy. Now is not the time to simply react; strong leadership is required to turn your workforce into a competitive advantage. Right Management can help you achieve this by growing talent, reducing costs and accelerating the performance of your organization. 1
4 For three decades, we have assisted diverse, dynamic organizations in aligning talent strategy with business strategy in five key areas: Talent Assessment, Leader Development, Organizational Effectiveness, Employee Engagement, and Workforce Transition and Outplacement. Let our talent work with you to manage your talent more effectively. Our clients include over 80% of the Fortune 500 and over 70% of the Fortune Global 500. With over 3,500 employees and more than 3,000 associates working out of 300 service locations in over 50 countries around the world, Right Management possesses the skills, resources and expertise to solve your workforce management challenges. More than that, we have the passion to ensure you succeed. Borderless strategies. Total workforce solutions. Right Management. 2
5 The Talent and Career Management Experts How do you build out your leadership pipeline and increase talent bench strength? How do you retain your best and brightest talent? How do you increase the productivity of your workforce, help key people proactively manage their careers or assist employees during phases of a career transition? Right Management can assist you in managing your workforce more efficiently. We are talent and career management experts, helping organizations build leader capability, retain valued talent and increase workforce productivity. We proactively develop, redeploy and transition employees to help you meet changing market and workforce needs. The Right Management Difference Right Management delivers effective solutions that address the workforce challenges that position you for success in the changing world of work. In simplest terms, it s all about our people working to strengthen the productivity and performance of your people. The scope and scale of our capabilities and solutions are unparalleled in our industry. Our global footprint in over 50 countries means we can provide borderless strategies and total workforce solutions, no matter what your industry or geography. Testimony to this capability is the success we have had working with a multinational chemical manufacturer, where we successfully led a global organizational effectiveness program in 10 countries, preparing 130 internal facilitators worldwide to implement the culture strategy program we designed. The size, stability and financial success of ManpowerGroup, our parent company, nurtures our continued growth and ability to partner with clients, whether multi-nationals or fast-growing local companies. Our work is outcome-oriented and proven successful through thousands of client engagements worldwide. By way of example, we have saved a global technology and telecommunications client over $2.4 million in outplacement-related expenses by working with them to find immediate employment. Our approach is collaborative, our people are responsive, and our values ensure that how we work is as important as how well we work. Because client satisfaction is paramount, we invest in independent, external measurement of our impact, the quality of our thinking and service efficacy. We are proud to have achieved a client satisfaction level of 91% globally, and 98% of clients would recommend Right Management to others. RIGHT MANAGEMENT. RIGHT NOW. 3
6 Broad Capabilities. Innovative Solutions. We understand that the scarcity of skilled talent and a changing working population are major headwinds for global business leaders. They can also present tremendous opportunity, if managed correctly. We have earned our reputation as a true pioneer in strategic workforce management through the sustained excellence of our execution, for our responsiveness and for the wisdom of our counsel. Because of this, we approach each consulting engagement as a dialogue, starting with the needs and challenges of our clients. Our goal is to become your trusted business partner, carefully customizing our offerings to the needs of your specific situation. When making crucial workforce decisions, you need a partner with a breadth of capability and depth of insight to create real-world solutions. Right Management s capabilities in talent assessment, leader development, organizational effectiveness, employee engagement, workforce transition and outplacement span the entire workforce lifecycle and can be deployed to address your most critical concerns. 4
7 TALENT ASSESSMENT LEADER DEVELOPMENT Competency Modeling Organizational Assessment Team Assessment Individual Assessment TALENT ASSESSMENT LEADER DEVELOPMENT Leadership Pipeline Development Leader Coaching Succession Management Performance Management TRANSITION & OUTPLACEMENT WORKFORCE TALENT AND CAREER MANAGEMENT ORGANIZATIONAL EFFECTIVENESS WORKFORCE TRANSITION & OUTPLACEMENT Outplacement Redeployment Career Decision Career Development EMPLOYEE ENGAGEMENT EMPLOYEE ENGAGEMENT Strategic Communications Planning Workforce Engagement and Retention Strategies Wellness and Productivity Management ORGANIZATIONAL EFFECTIVENESS Strategy Implementation Strategic Workforce Alignment Change Management BROAD CAPABILITIES. INNOVATIVE SOLUTIONS. 5
8 How do we ensure that we have the right talent, when and where we need it? Talent Assessment Talent is the critical ingredient to delivering on business objectives and sustaining competitive advantage. The ability to strategically assess the talent you have and the talent you need underpins the ability to meet and exceed the goals of your organization. With the right talent in place, you can build your brand more effectively, achieve your goals more consistently and deliver higher competitive value to customers and stakeholders. Our talent assessment solutions extend from evaluating current talent to forecasting future needs; the resulting gap analysis provides a roadmap for sourcing, on-boarding, developing and accelerating talent and aligning performance with your business direction. Our talent assessment solutions extend from evaluating current talent to forecasting future needs aligning performance with your business direction. We provide competency modeling including success profiles and value maps to align and integrate what the business needs to do with the talent needed to make it happen. Our organizational assessment capability creates understanding and meaningful diagnosis of key drivers for engagement, retention, change adaptability and organizational values fit. Using global benchmarking norms, we can compare and evaluate your performance against your peer group. Individual and team assessments help pinpoint existing strengths as well as areas for development. 6
9 How do we build our leadership pipeline and increase talent bench strength? Leader Development To build global leadership capacity that is both deep and wide, organizations must continually identify, develop, nurture and retain their leaders as part of an ongoing talent development strategy. Drawing from a global network of more than a thousand expert coaches, Right Management can help you identify leadership talent among your workforce and provide them with the coaching, skills and tools needed to become the lifeblood of your winning organization. Leadership Pipeline Development enables you to unlock and align your top people s potential the first step in ensuring a steady flow of leaders to continue to grow the company over time. Right Management s Leader Coaching solution uniquely integrates the needs of the leader, his or her manager or sponsor, and the organization to achieve the desired performance outcomes. Succession management focuses not merely on who is next in line, but also how to ensure a smooth, seamless transition from one leader to the next and the one after that. Not merely the right skills but also the right commitment and demeanor are essential. For leaders, ultimately only one metric matters: performance. Our performance management capability ensures that your managers have the processes, tools and skills needed to set goals; provide ongoing feedback and coaching; and evaluate performance effectively. Right Management s Leader Coaching solution uniquely integrates the needs of the leader, his or her manager or sponsor, and the organization to achieve the desired performance outcomes. BROAD CAPABILITIES. INNOVATIVE SOLUTIONS. 7
10 How do we increase organizational effectiveness and the productivity of our workforce? Organizational Effectiveness Winning organizations create sustainable competitive advantage by aligning talent and business strategies. These companies pursue a well-articulated strategic direction in terms of execution, performance and, of course, workforce management. Right Management takes a holistic approach to strategic workforce planning, helping clients build the capabilities, processes and attitudes needed to increase productivity and business performance. Having a strategy is only half the challenge: strategy implementation requires a sustainable, proactive process to effect a smooth transition that ensures employees understand and execute strategic imperatives and are operationally supported in doing their jobs. Based on proven Six- Sigma methodologies, our RightNavigator diagnostic process is used to assess and prioritize organizational workforce strategies. Strategic workforce alignment is a core, critical solution to help companies assess and prioritize workforce strategies, employee needs and investments. Our change management process guides leaders in developing a plan with measurable goals. It identifies and promotes effective change management behaviors within the workforce by implementing a process that includes leadership and management support, effective communication and measurements for success. How do we retain our best talent and motivate all employees? Employee Engagement Do your employees view working for you as a job or as a career? Are they aligned with corporate goals and strategies? Do they take pride in their work and ownership of their projects? In short, are they engaged? The more employees know, the better they can perform. Right Management offers strategic communications planning to enable organizations to clearly and effectively articulate business strategy, vision, mission and purpose to the entire workforce. Employees need to feel they have a stake in the company s success. Our workforce engagement and retention strategies help employees understand the significance of their role and how they directly participate in achieving the company s business objectives and performance goals today and in the future. Helping employees understand their role in achieving business goals is a key driver of employee engagement and plays an important role in an organization s retention strategy. 8 Our wellness and productivity management solutions comprise tools and techniques at both the individual and organizational levels to provide insight and actions to tackle the underlying causes affecting employee well-being and performance.
11 How do we help employees manage their careers or transition to new employment opportunities? Workforce Transition and Outplacement When changing market conditions or emerging business opportunities call for workforce restructuring, organizations around the world choose Right Management. In fact, 94% of all candidates recently surveyed indicated that they were satisfied or very satisfied with our services, and 98% of our clients would refer us to their colleagues and peers. Workforce Transition and Outplacement enables organizations to proactively respond to changing business realities, remain viable and competitive in the marketplace, and position themselves for improved performance. It is about strategically mobilizing and sizing your workforce to meet the needs of your business, minimize turnover and maintain employee productivity. 91% of our clients are highly satisfied with our service quality, and 98% of our clients would refer us to their colleagues and peers. Our outplacement offerings include services for individuals at all levels and backgrounds from executives through front-line staff. We have vast experience in supporting organizations during the entire workforce transition process from planning a reduction in force to candidate notification and separation. We are there to address employee reactions, counsel them toward their next steps and connect them with Right Management consultants for a productive career transition. Our enabling technology solutions provide web-based tools for career assessment, job-search resources, skills enhancement and other essential career transition capabilities. Enhanced job lead development and market research are also available through our Job Resource Consultants. Responsive, agile organizations use redeployment as a tool to help minimize turnover and strategically reassign talent where it is most needed. We help clients evaluate workforce needs in growing sectors of the organization and design customized services to redeploy talented employees to new roles within the company. Much of this work involves helping employees position themselves for redeployment by aligning their strengths to opportunities within the organization. Career decision is a self-awareness and career decision-making solution to assist employees in making informed career choices about voluntary separation. Activities are designed to allow individuals to explore what they want and what they offer the organization, and empower them to make considered decisions about the future of their career, whether inside or outside the organization. Our career development solution is a facilitated process for employees to develop skills and competencies aligned with organizational needs. We provide assessments and coaching to help employees create a detailed career map and action plan to take control of their careers. BROAD CAPABILITIES. INNOVATIVE SOLUTIONS. 9
12 What Makes Us Different Right Management helps you more effectively manage your people through the entire workforce lifecycle, from building leadership capacity to assisting with career transition and outplacement challenges. We are passionate about using our experience and expertise to enable you to achieve business goals and in so doing, earn your trust and become an indispensable partner. Owen J. Sullivan CEO, Right Management President, Specialty Brands ManpowerGroup 10
13 Client Relationships Guided By Core Values As a ManpowerGroup company, our goal is not simply to sell you solutions, but to build a relationship predicated on shared goals and trust. To that end, our exceptionally talented professionals are fully committed to our core values: People. We care about people and the role of work in their lives. We respect people as individuals and enable them to achieve their aims in work and in life. We help people develop their careers through planning, work, coaching and training Woodrow Wilson International Award for Corporate Citizenship The Woodrow Wilson International Center for Scholars honored ManpowerGroup Chairman and CEO Jeff Joerres with the 2008 Woodrow Wilson Award for Corporate Citizenship. This award is a tribute to ManpowerGroup employees worldwide and the thousands of hours they give each year to charitable causes in the communities where they work. Knowledge. We invest in building knowledge and creating thought leadership so that our clients are ahead of the curve on trends and responsive to changing conditions. At the same time, we learn from our clients, actively listening and asking questions to improve our relationships and services. Innovation. We dare to innovate, to pioneer and to evolve. We are constantly redefining the status quo and challenging ourselves to find new and better ways to achieve real results. We thrive on our entrepreneurial spirit, creating bold solutions that mitigate risk and deliver measurable results. Social Responsibility At the most fundamental level, our business is an ongoing demonstration of social responsibility in action. Not only do we want to help our clients in growing and developing their people, but we also seek to enhance our communities and our environment. As a ManpowerGroup company, Right Management is aligned with our corporate parent s commitment to social responsibility, diversity and environmental respect. We conduct our business with consideration for the environment by minimizing our impact on it through reduction of waste and energy consumption. FTSE4Good Index Series ManpowerGroup has been named to the FTSE4Good Index Series. This index, created by the Financial Times Stock Exchange, includes only companies that meet globally recognized and accepted criteria used to measure socially responsible business practices. We continue to explore opportunities to reduce our environmental footprint even further and are proud to have been recognized for our commitment to social and environmental responsibility. WHAT MAKES US DIFFERENT 11
14 Let Us Be Your Trusted Partner In the changing world of work, the one constant is the need for an exceptional workforce. Right Management partners with organizations who want to achieve the most through their people. As the experts in talent and career management within ManpowerGroup, we provide total workforce solutions to organizations of all sizes. We create and deliver strategies that help companies grow talent, reduce costs and accelerate performance. We welcome the opportunity to learn about your business, your challenges and opportunities, and the ways we can help you align your talent strategy and your business strategy. Please feel free to contact us for more information or to request a meeting. Visit our website at to learn more about our solutions and to find local contact information for the office nearest you.
16 Right Management is a global leader in talent and career management workforce solutions within ManpowerGroup. The firm designs and delivers solutions to align talent strategy with business strategy. Expertise spans Talent Assessment, Leader Development, Organizational Effectiveness, Employee Engagement, and Workforce Transition and Outplacement. With offices in over 50 countries, Right Management partners with companies of all sizes including more than 80% of the Fortune 500 to help grow and engage their talent, increase productivity and optimize business performance. A ManpowerGroup Company Product #1100-1US rev 1/ Right Management. All Rights Reserved.