Social media Content Coordinator (online marketing manager)

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1 Social media Content Coordinator (online marketing manager) We serve private, non profits and governmental agencies. We are seeking to grow our digital media department as well as the company s digital media presence and increase sales through our online presence. We are to recruit an experienced Social Media Coordinator and Manager with the following requirements: 1. The writer Regularly writes content for blogs, promotional posts for social networks, and copy for websites as necessary. Being able to create different kinds of content for different platforms is a critical part of the job. 2. The developer There s more to understanding social platforms than knowing how to post a tweet or update a Facebook status. Facebook, Twitter, YouTube and WordPress release several major updates and layout changes every year, and most of them are rolled out without any advanced notice. It is the personnels job to stay up to date on those changes and make sure we re always using the platforms in the best way possible. You should be knowledgeable with things like the dimensions of profile pictures on most social networks and the character limitations for all platforms as well as the requirements for each platform. Maintaining great designs; Whether it s status updates, landing pages or Facebook ads, what the audience sees is what they ll remember. Making sure it is consistent, compelling and gets point across. 3. The teacher - Part of personnels job is to teach coworkers and clients about current social trends and explain how they impact our industry in particular and those of our clients.

2 Twenty4 has worked with the hospitality industry, non profit organisations as well as governmental agencies. Person must be aware of how to use emerging platforms e.. Instagram, Google+, Pinterest etc. with our client s goals and keep regulations in mind (Risk management) 4. The community manager (Engagement Strategy) Must be social and able to facilitate conversations among people online and interact with others to answer any questions they may have and provide support. Be able to impact conversations that will reach target audience for Twenty4 and it s clients in the chosen geographical locations 5. The analyst (Measure & Analyze to establish ROI) Must be knowledgeable of metrics one can use to measure engagement in social media. Ability to create reports based on those metrics to draw insights from the previous month s interactions. What kinds of content performed the best on our Facebook Timeline? What were our most popular blog posts for the previous month? How can we adjust our posting schedule to maximize our reach? Sort through tons of data generated from the best analytical tools like Google analytics, Radian6, Brandwatch, Facebook Insights, and Omniture to build the reports. Be able to use all of this information and insights to determine how we can best serve our clients and consumers and maximize the value of those social media channels. Essential Duties Manage Social Media marketing campaigns and dayto-day activities including:

3 Curate relevant content to reach the company s ideal customers. Create, curate, and manage all published content (images, video and written). Monitor, listen and respond to users in a Social way while cultivating leads and sales. Conduct online advocacy and open stream for cross- promotions. Develop and expand community and/or blogger outreach efforts. Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog). Design, create and manage promotions and Social ad campaigns. Compile report for management showing results (ROI). Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate. Demonstrate ability to map out marketing strategy and

4 then drive that strategy proven by testing and metrics. Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly. Monitor trends in Social Media tools, applications, channels, design and strategy. Identify threats and opportunities in user generated content surrounding the business. Report notable threats to appropriate management. Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns. Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results. Qualifications and Experience Possesses knowledge and experience in the tenets of traditional marketing. Marketing degree is welcomed but not required with relevant work experience.

5 Demonstrates creativity and documented immersion in Social Media. (Give links to profiles as examples). Proficient in content marketing theory and application. Experience sourcing and managing content development and publishing. Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound. Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest, etc.) and how each platform can be deployed in different scenarios. Maintains excellent writing and language skills. Enjoys a working knowledge of the blogging ecosystem relevant to the Company s field. Displays ability to effectively communicate information and ideas in written and video format. Exceeds at building and maintaining sales relationships, online and off. Is a Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).

6 Makes evident good technical understanding and can pick up new tools quickly. Maintains a working knowledge of principles of SEO including keyword research. Highly knowledgeable in the principles of Search and Social. Possesses functional knowledge and/or personal experience with WordPress. Demonstrates winning Social Customer Service techniques. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues. Knowledge of online campaign management is a plus especially for growth and promotion Ability to work with a team and be willing to share knowledge to grow team Salary: TT m per month + NSSF

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