Need Good Reliable F/T Or P/T Employees Yet Have A Tight Budget?

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1 Need Good Reliable F/T Or P/T Employees Yet Have A Tight Budget? We Get You F/T Or P/T Workers For Around $5 Per Hour! You read that correctly. For as little as just $299 per month you can solve your staffing problems. Whether you need: Appointment Setters, Customer Service Reps, Marketing Specialists, Virtual Assistants, Telemarketers, Tech Support, Programmers, Book Keepers or more, we can help. We ve helped hundreds of companies find quality, experienced and trainable workers that fit perfectly into their budgets. We ve carefully designed the most affordable and advantageous staffing solution that can be found anywhere. Period. How You Benefit From Outsourcing Small business owners often try to do everything themselves. This can work when a new business is just getting off the ground, as it keeps costs down. But as a business acquires more clients, it becomes more and more difficult for the business owner to do everything. Even many larger companies are guilty of this having one person wearing too many hats syndrome. One way to solve this problem is to identify the tasks which you don t want to do yourself the repetitive, or even technical jobs which need to be performed consistently every day and to get someone else to do them. Many back office jobs, call center employees, customer service positions, programming and even billing/payables are ideal for outsourcing (see a list of various positions that are traditionally outsourced on page 10 of this brochure). And let s face it, there s no better way to lower costs and become more competitive. One of the most obvious benefits are the savings. When you hire someone as an employee, you have to pay on average 15-20% more in taxes plus any other incentives that you offer. For example: you hire an employee and agree to pay them $10 per hour. Well your actual cost is $12 per hour just with payroll taxes alone. Then add in health insurance, employee incentives, 401K, office space, phone systems, business cards, computers, internet, IT support, etc. and you see how the costs quickly add up. Not with Wharton. You save the 15-20% in payroll taxes (unemployment, social security, federal, city and state taxes, etc.), health insurance, employee incentives, office space, equipment and the rest. All you pay for your worker is around $5 per hour.

2 And since we bill you directly as a company, it s a straight taxable deduction. Clean and simple. Lastly, we refer to our workers as agents or reps because you do not hire them as employees. Other benefits of outsourcing include seeing a big increase in your profits, productivity, level of quality, business value, business performance and more. When you outsource, you can save on time, effort, infrastructure and manpower. Outsourcing can help you save on training costs which will help bring about an increase in your revenue. Your organization also gets access to specialized services and can enable you to gain a competitive edge in the market. By outsourcing all your non-essential functions, you re free to concentrate on your core business, current employees can be put to better use and you ll see a huge growth in your core business. Finally, another benefit of outsourcing is increased efficiency. Your non-core business functions will be performed efficiently by us, your outsourcing partner, while your core functions can be efficiently carried out in-house. In this way, you can achieve overall efficiency and see an increase in your profits. You also get access to specialized services for different business processes and thereby provide your customers with best-of breed services. Such strategic outsourcing can give your business a huge competitive edge among your peers. How We Can Do This We provide offshore business process outsourcing services through our affiliate outsourcing center in the Philippines. Because there s so much local talent available, we prescreen and select our reps very carefully. Our agents have to pass strict criteria for us to hire them. They must have very good English, pass a background check, have experience, and be very reliable. If ever there are any discrepancies with their reliability they are instantly fired and replaced at no additional cost to you. On average, only 1 interviewee in 70 gets hired by our company. We choose only the best to work for you. We chose the Philippines as our target destination for our services for several reasons. First, their culture is very close to our own. In fact, their constitution was influenced by ours and there s a picture of the US flag on their currency. Second, because of the quality of English spoken in the Philippines. Did you know that the Philippines is the 3rd largest English speaking country in the world by population? And third, Philippino workers take a lot of pride in their positions. Not like some other employees who waltz into the office with an air of entitlement, speaking to friends on the phone and surfing the internet when they re supposed to be working. All of our agents are experienced in many of the positions that you need filled and have knowledge of computers and Windows programs. Often times, many have a college education. Even Indian outsourcing firms are tapping into the Philippines and its 7,000-plus islands in search of better voice based services. More and more companies are receiving scores of complaints from their customers about the poor English spoken by many of the Indian outsourcing firms. As a result, the trend in India is to subcontract Philippino outsourcing firms to fulfill their client s needs. Many U.S. companies don t realize this and end up paying much more unnecessarily. 2.

3 Who We Are Wharton Business Foundation is one of the foremost respected consulting firms helping companies to grow their business to the next level and beyond. With clients spanning across the nation as well as around the globe, our name has become synonymous with cutting edge expertise and timely intelligence. Though many of our clients know us for our business building experience and marketing expertise, we are quickly becoming known as the Premier Outsourcing Firm in the continental United States. Our mission is to help you grow your business to the next level and beyond. Whether that means taking your business to the point of hypergrowth where you open up multiple locations, launching a nationwide rollout or just simply increasing your annual sales revenues. Wharton has unique solutions for most problems that many modern businesses face. Many of our clients learn that they can achieve their business growth goals by more effectively leveraging outsourcing, technology and automation. Actually this is one of our mantras. We believe that the outsourcing trend should not only benefit Fortune 500 companies. Our goal is to make outsourcing affordable to all businesses regardless of size. Our clients say that we ve succeeded. We help businesses increase revenues and productivity, lower their expenses while creating opportunities for good, honest hardworking people. As a result, our clients are now growing their businesses and hiring more U.S. based employees. We specialize in bringing businesses the very best in outsourced talent for the most affordable price possible. You too may be surprised to discover that your business can run more efficiently, more effectively and, most importantly, more profitably by leveraging outsourcing, technology and automation. How The Process Works 1.) First, you give us a job description of what you need done or the job that needs to be filled. 2.) We match you up with several appropriate candidates with the skill level, education and experience you desire. We have very strict criteria for each candidate that we present to you to interview and it usually takes us about 50 to 80 extensive interviews to select even one person that we feel makes the grade. 3.) We set up an interview where you can ask the candidates any questions that you like to determine which agent(s) are the best fit for you. 4.) Lastly, you select your agent(s) and they start working for you. It s that simple. Unlike other companies, we allow you to choose your employee(s). The possibilities are endless. After you select your candidate, we then help your candidate get set up and connected to the phone service provider that you ll be using. Your agents work directly for you each month for part-time or full-time work. For full time, they work 172 hours a month, 5 days a week, 8 hours a day. For part-time, they work 88 hours a month, 5 days a week, 4 hours a day. For our Exclusive Internet Marketing Specialist package, they work 20 hours per month. 3.

4 Our IRONCLAD 1 Year Guarantee We guarantee that if one of your agent(s) doesn t work out or if they decide to move on from working with you, then we ll replace them for FREE during the first year. What Your Agents/Reps Come With You get an experienced agent with knowledge of computers and Windows programs. Your agent will often times have a college education. Each dedicated rep. will have: Local US number in ANY area code Complete phone system with Call Transfer Headset & Personal Voic Unlimited incoming/outgoing calls Call-tracker to track their dials everyday Latest PC with Office Software High speed internet connection Support of American management on site How We Support You We provide the infrastructure and whole host of services to your dedicated agent that if you had to pay for in the US would cost a lot more than the $5-6 an hour you pay us. You also get: The Human Resources staff to find, interview and retain your dedicated employee(s) Ongoing bi-weekly general sales & business training as well as monthly testing of your rep. Your agent receives continuing education through Wharton University. They re trained in the latest and most advanced techniques of sales, marketing & business. Next, they re then tested each month to ensure that your agent is always getting better. This ensures that you always get the Very BEST results! The Payroll clerk to calculate and pay your dedicated employee. The space your dedicated employee works in, including desk, chair, etc. Complete phone system with Headset for your agent A dedicated phone line with unlimited incoming/outgoing calls Any IT or computer repair issues are taken of. The paper, ink, office supplies & a whole lot more... We allow your agent to come to our Free English and Sales Skills Classes We allow your agent to come to our monthly team building events so they feel a part of an existing team. We can also help assist in time of emergency if something goes wrong and act as your American counterpart here in the Philippines to ensure accountability. Add this all up and you re getting 1000's of dollars worth of built in stress free value. 4.

5 Why US Over Other Companies 1.) We re Located In The United States: There are many scam companies operating in foreign countries. Especially third world countries like India and the Philippines. BEWARE! They are not located on US soil. So they are not regulated nor do they abide by US law. Regardless of what they may say, you have no recourse against them if they take your money and run. 2.) We re American Managed: Many outsourcing companies are managed by Non-Americans. This situation poses unique challenges because many Non-Americans aren t familiar or experienced with our business culture and expectations. There s a very large disconnect in the Philippines between what English speaking countries desire and from what many call centers provide. Also, management styles vary widely by country and what s acceptable to them may not be acceptable to us. Many call centers simply hire anyone that speaks English and then put them on the phone. Ignoring the innerpersonal relationship skills that an agent must have to be able to identify with the culture of United States, European and Australian mentality. Working with an American company whose managers actually live in the country where they re working, is almost impossible to find in the outsourcing industry. This is a huge advantage of working with Wharton. We solve the problem by having managers in the Philippines who have experience running American call centers, performing business to business sales and more. We understand the needs of our English speaking clientele and work hard to get you the very best in what you re looking for. 3.) We Have The English Advantage: You ve probably been on the phone, at least once, with a customer service agent that can barely speak English. It s a struggle to keep from biting your lip from frustration. Few things are as annoying. This is why we only look for people that speak an ABOVE AVERAGE level of English, sometimes to the point where you can t even tell that they re in the Philippines. Having a management team from the United States means that we understand what s acceptable and what s not acceptable to you and your customers. 4.) Our Zero Tolerance Policy: Our agents have to pass very strict criteria for us to hire them. They must have very good English, pass a background check, have experience, and be very reliable. On average, only 1 interviewee in 70 gets hired by our company. We choose only the best to work for you. If ever there are any discrepancies with their reliability, they are instantly fired and replaced at no additional cost to you (see our IRONCLAD Guarantee above). 5) The Price & The Policy: Call Centers charge an astronomical amount. They charge anywhere from $2,000-4,000 per month for the same service. In addition, they lock you into contracts. With Wharton, we beat their prices by more than 75%! And with us, you can cancel at any time. Also, try calling any call center in America and you ll find a lot of people that don t want their jobs. So the leads usually aren t very good. As a result, they don t deliver good results. Not so with Wharton. Philippino workers take a lot of pride in their positions and are happy to have their jobs. So our leads are much better. These are just a few of the reasons that set us above the rest in the virtual office industry and why we have such a great reputation with our clients American management on site 5.

6 Pricing There is a one-time setup and recruitment fee of just $1,499 per full-time agent, just $1,299 per part-time agent or just $699 for an exclusive internet marketing rep (this includes their first months pay). We do a lot of work to select each and every candidate that s hired. From constantly running employment ads, internet advertising, interviewing, testing, reviewing resumes, verifying background checks, verifying past employment and more. Therefore the small fee that we charge is very insignificant compared to what a recruiting company in the United States would charge. Then just $999 per month per full time employee (40 hours per week; 172 hours per month). Or just $599 per month per part time employee (20 hours per week; 88 hours per month). Or just $299 per month per exclusive internet marketing rep (20 hours per month). We ve made getting started as risk free as possible. This means YOU PAY NOTHING UPFRONT. You actually interview your potential applicants to determine which rep(s) you want to hire first. Only after you decide which rep(s) you want will you be billed. New! Predictive Dialing Services Increase your agent s efficiency and contact rates by 400%! Predictive dialers take away the headache and inefficiency of slow, manual dialing and automate the entire calling process. Pricing: Full Time Rep: just $99/month Part Time Rep: just $69/month New! Call Queuing is Here! We are proud to introduce our latest value added service, Call Queuing. Call Queuing feature will allow your customers/callers to be placed in a queue while they wait for the next available agent or representative. This feature is ideal for the small business that receives incoming calls into functional areas such as sales, technical support, customer service and much more. Those days of losing potential sales are gone! Call Queuing includes: Queue Max: 1-20 Callers per Queue Group Up to 6 Queue Groups Free Voic per Queue Group Up to 10 Extensions per Queue Group Secondary Queue Group The Investment: $35 Monthly $35 one-time activation Applicable Taxes and Fees *Call Queuing requires a minimum of one Queuing Virtual Number ($8 additional) 6.

7 Frequently Asked Questions Here Are Answers To The Questions You re Just Dying To Ask 1. Is outsourcing un-american? Not at all. When you outsource your lower paying jobs to workers overseas, you free up cash that can be invested to grow your business. The result is more better paying jobs in this country. As your business increases, you ll need more managers to handle that growth. And let s face it, we do business in a global economy now. We need to take advantage of every strategy that we can. It s become a necessity to outsource certain components of a business in order to even remain competitive. The increased profits that you earn from outsourcing can be invested back into our domestic economy. 2. Can the agents speak fluent English? The Philippines places an extremely high emphasis on the English language and many of the agents have actually taught English while they were in college. There s a night and day difference when it comes to an agent from the Philippines and many other countries. Although many people speak Tagalog and Cebuano there, English is quickly becoming the predominant language. 3. How many hours will my agent be working for me? Your agent will be working for you full-time or part-time. Full-time means that they will be working 8 hours a day, 5 days a week, 4.3 weeks a month. Part-time means that they will be working 4 hours a day, 5 days a week, 4.3 weeks a month. 4. What type of phone service does the agent use to communicate to the United States? We have tested almost every service and device accessible and we have found that there are many good services but few that are cost effective. The most cost effective solution we have found that provides a very good quality of service is VOIP. 5. How do we know if an agent is calling? The VOIP service has a call tracker log service built into it. You can have your agent send you the call logs each day or week. It s a very good service to help keep track of the productivity of the agent. 6. Do you provide the leads or do we? You would be responsible for providing leads, however we have some great recommendations that we can give you. 7. Does the agent work for me or for you? The agent works directly for you. We are essentially your Human Resources department. We provide light management. Yet the agents answer directly to you. 8. Who is responsible for training the agent? The product training, motivation and accountability will come from you, however we ll find you experienced agents in both outbound and inbound calling, internet marketing, office assisting, etc. We also get very involved on the sales training side of things to help ensure optimum success of your agent. In addition, we do a weekly audio that each agent can listen to with tips to increase their performance and English skills. 9. How do I pay you? To make it simple, fast and cost effective, we simply bill you electronically each month. 10. How often do I get billed? We bill just once per month. 7.

8 11. If I hire an outbound sales agent or appointment setter, do you guarantee a certain amount of appointments set? The selling accountability, the motivation and the encouragement will come from you. Sales is a very interesting industry and true sales people live and breathe on success as well as verbal and financial incentives. The environment in which you set for them, even though they are working across the ocean is vital as to how well they will perform, as is the product in which they are selling. 12. Should I give my agent bonuses for performance? You certainly can. It s not mandatory. Yet you know all employees are motivated by incentives. Any bonuses that you award your agent are paid directly to them. 13. When do I pay the $1,499 setup fee? Once you interview and select the person that you d like to hire, we send you an invoice. 14. You say that you will replace my agent if he or she does not work out, what does that mean? In a perfect world, an agent would never quit, each agent will be perfect for the job, and every agent will work to the best of their ability. Although this is not a perfect world, we work hard to find you the very best of the best agents. If an agent does not work out, then we will replace that agent at no additional charge (see our IRONCLAD Guarantee). 15. Are there any other hidden fees? There are no hidden fees whatsoever. 16. What industries use outsourcing? Virtually every industry uses outsourcing. Some of the industries include: Insurance, Telecommunications, Mortgage, Real Estate, Investors, VOIP Companies, Information Technology, Software, All Companies with Sales Teams, Construction, Non Profit Organizations, Technology, Hospitality & Travel, Retail, Financial Services, Consumer Products and more. 17. Do I get to choose my own agent? Absolutely! We give Clients as little or as much input in choosing their representative as they like. We will allow you to interview your applicants and pick out someone who you are comfortable with and who can meet your needs. You will speak with your applicants before hiring them. 18. Can I set my reps ours and days? Yes, you choose the day and hours that suit your business needs. Any shift or time zone is fine. 19. What happens if my rep is out sick? Since your rep is like your own in house staff, this is a possibility. We can not manage people s health and prevent illnesses and other unforeseen events. You would deal with this in the same fashion as you would if it were at your US location. You might require make up days for your representative and/or extended work hours until the hours are made up. 20. Am I locked into a contract? Nope, you can cancel at any time. 21. How long does it take to get started? Depending on your unique requirements, after you select your agent(s), it takes 3-5 days for your agents to be set up and get started 8.

9 Testimonials (Our reps names are purposely edited out of the testimonials) Our rep is great. She s very professional and very easy to work with. She s doing a great job of scheduling appointments and our sales team is very happy. They can finally focus on performing more presentations and follow ups than on chasing down appointments. Sales are up. - Kerry Dugan, Insurance Industry (Commercial) I started my own telecom company 5 years ago. Business had been okay but I wanted it to be better. None of the incentive programs seemed to get our sales people to close any better. A colleague of mine told me about Wharton and hiring appointment setters. I thought about it and figured for $5 an hour it was worth a shot. Having someone else set and confirm the appointments has made a huge difference. Our sales team was never that great at appointment setting and following up. We hired four reps total. Three of our reps set and confirm appointments. The other one does inbound customer service, tech support and accounting. They re all very good. Because of them, we had a record year. Sales increased by more than 30%. I ve recommended Wharton to several of my colleagues as well. - Tim Chuan, Telecom Industry My virtual assistant is a Godsend! At first I wasn t sure how it would work out...having never done this before. Yet now she s indispensable. She answers phones, sends faxes, checks my s which I never have time to do, prepares my proposals and all of my paperwork, schedules and confirms my appointments, pays my bills and even does my mass marketing to my clients every week. As corny as it sounds I enjoy my business a lot more. Most of my headaches are outsourced to my rep! I have been able to double my home sales and even gotten more listings as a result of freeing up my time and not being locked in the office all day. I d recommend a virtual assistant to everyone. Even if you re not in business! - Liz Movis, Realtor I spent weeks scouring the internet for companies that offered a complete BPO service within the US without success. After one call to Wharton, I interviewed several reps that fit my needs perfectly. I would recommend Wharton to anyone looking to take the guesswork out of outsourcing. - Liam Jaeger, Information Technology Industry We needed someone to handle our marketing but we didn t have the budget to pay a lot of money to a marketing consultant. We were referred to Wharton by one our clients. After talking with them, we decided to hire a part time rep to do our marketing. He writes all of our ads, designed and maintains our website, does all of the internet marketing, twitters for us, does Facebook and blogs. He literally does everything. I was amazed at the increase in leads that we experienced when we finally had someone marketing CONSISTENTLY for us. I wouldn t have believed it before. We are very pleased with our rep. No complaints. I d recommend Wharton to anyone. - Mike Cole, Mortgage Industry 9.

10 Positions Traditionally Outsourced Our reps are trained in all the important aspects of not just running your business but GROWING your business! You also want a rep who is eager to learn and willing to put in the time to learn new technologies and new industries. Now with online classes the possibilities are endless! Appointment Scheduling & Sales Sales, Appointment Setting Serve as an answering service Building Agent Channel - New Dealer Attainment Direct Mail Follow-up Info & Literature Fulfillment Lead Generation, qualifying leads & management of employees (on conference calls) Up Sell/Cross Sell Campaigns Answering Service & Surveys Process & fulfill Orders (direct mail, tv, catalog & web) Market Intelligence Services Product and Seminar Promotion Telephone and Web Based Business Development Virtual Office Assistant Scheduling, customer Service, surveys & collections Serve as an answering service Legal and Medical Transcription Word processing & Document creation Document Prep (fill out forms, contracts, agreements, applications, etc.) Direct Mail Follow-up Info & Literature Fulfillment Accounting and Billing services Medical Billing, event and business planning Back Office Operations and Distribution Management Management Services Help Desk Solutions Marketing Marketing Agent Write & design print & internet ads Overseeing direct mail campaigns Tracking results of all advertising Building Agent Channel - New Dealer Attainment Direct Mail Follow-up Sales follow up Info & Literature Fulfillment Lead Generation & qualifying leads Data Entry and Mining Up Sell/Cross Sell Campaigns Process & fulfill Orders (direct mail, tv, catalog & web) Market research intelligence gathering Product and seminar promotion Telephone & web based business development Surveys Internet Marketing & E-Commerce Write & Design Internet Ads Online Newsletter and EBlasting Post Internet Ads Handle Customer Service Issues Tracking results of all advertising management Tech Support Data Entry and Mining Process Orders and Fulfill Orders 10.