FROM INDIA OR INDIANA? People are more comfortable speaking with people from their own nation or WOULD CUSTOMERS RATHER SPEAK TO SOMEONE

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1 WOULD CUSTOMERS RATHER SPEAK TO SOMEONE FROM INDIA OR INDIANA? People are more comfortable speaking with people from their own nation or culture. That s a fact of business life around the world. Yet there s another fact of business life: The Bottom Line. As you well know, the price of contracting your own Domestic Call Center can easily be 30, 40, even 50 percent more than taking it to foreign countries. So what s the solution? Well... WE VE ANSWERED YOUR CALL: For now your company can have a Domestic Call Center at prices equal to or even less than those you find overseas. In other words, we ve made it affordable to have Americans speaking to Americans again. HERE S THE BOTTOM LINE: Whether you get 5 million calls a month or only 5, all our clients receive the same low rates. Our set-up costs are a fraction of the industry standard. There s no minimums, no security deposits, and you can cancel anytime. Plus you can make changes to your script whenever you like -- at no extra cost! We even supply your company an 800 number absolutely free! MORE THAN FINANCIAL BENEFITS: Since phone representatives influence the image of your business, think of the additional conversions and upsells created by using friendly American operators to take calls. This not only inspires loyalty to your products, but provides an edge over your competition, especially those who have outsourced their Call Centers overseas. SCMPR1 1

2 LOW-PRICED CALL CENTERS SHOULDN T BE A FOREIGN CONCEPT How many times have you dialed up your local cable or credit card company and wound up speaking to someone 12,000 miles away? Was there something missing? Whatever you call it, a comfort level or sense of familiarity, it is one of the key elements for not only branding but expanding your business. Here at SCM, you ll find our live operators are highly trained and professional, dedicated to offering the most courteous degree of customer service. What s more, with virtually the lowest turnover rate in the business, our Domestic Call Centers are unsurpassed for reliability and consistent quality. OUR GOAL IS SIMPLE: We want to bring back great jobs to America while offering any size business substantial savings. It s a Win/Win situation! Get in touch with us today we ll show you how quick and easy the process can be or visit our web site for more information. THERE S NO DOUBT ABOUT IT -- WE SURE BEAT OFF-SHORE! Contact our Sales Dept: (888) 876 CALL AMERICAN OPERATORS. OVERSEAS PRICING. 2 SCMPR1

3 WANT TO TAKE YOUR CALL CENTER OFF-SHORE? ARE YOU SURE? SCM has made it affordable for any size business to operate like a Fortune 500 company with a 24 hour live order processing department staffed by American Operators right here in the United States. Until now, with typical Domestic Call Center set-up costs between $ $5000 plus 90 cents per minute, 24/7 live operators were only a reasonable option for large companies. Even so, despite the negative impact on their images, many companies have still opted to take their call center business off shore. This is no longer necessary -- or even advisable. Our prices are substantially lower than any U.S. based competitor in the industry and equal to or less than most foreign competitors. SCM s inbound and outbound Call Centers are located throughout the United States, so not only do you have outstanding security, but convenience as well. We re Giving Our Competitors Some Major Hang-Ups! With an agent turnover rate of less than 2%, we have the best trained and most experienced live operators in the business. Due to their loyalty, and longevity on the job, our operators have the highest sales conversion rates. They are experts in attaining accurate and complete information from every single customer. At SCM, we pride ourselves on our superior level of professional service. While we can create your own dedicated Call Center, we can also work with your present facilities to handle customer overflow or to help you evaluate new products or services. In fact, we re so confident of our productivity that we invite you to test us against any Call Center you re currently using. 3

4 SO HOW DO OUR LOW COST DOMESTIC CALL CENTERS SOUND? GREAT! The quality of our proprietary technology is unsurpassed. It allows us to provide advanced telecommunication services at a fraction of the price that you would normally expect. Here are all the standard features included with your SCM Domestic Call Center package. Your own dedicated, toll free 800 number. 24/7 live operator customer support with Q&A. 24/7 live operator order processing (including Checks, CODs, PayPal, Visa, Master- Card, American Express, Discover and ATM/ Debit Cards). English and Spanish speaking operators. Private online access to real-time customer sales and tracking reports. Your own online Web Order Center where you can add and remove products, modify your sales script, add and remove services, view customer reports and process received orders in real time. Changes to your account are activated immediately. Customer tracking of their own orders through our online system. And of course Upsells are available on all calls at your option. (Your Upsells or ours) Secure Service For Even The Most Insecure People At SCM, we give your customers something quite extraordinary and unique -- Absolute Privacy! Unlike less advanced Call Centers, where operators have complete access to your customer s financial information, our live operators have no access to this sensitive data whatsoever. In fact, they cannot see, hear, or even record financial information. Thanks to our Interactive Voice Response (IVR) system, we have the highest level of security in place to protect your customers personal, credit and banking data, which means that the last barrier to callers placing an order has finally broken down. And your customer knows it! Access That Never Takes A Recess! You can access your order information 24/7 (in real time) within a private encrypted area on our secure servers. In addition, each purchase automatically generates a complete invoice. You then have the option of downloading your order or having it ed directly to an account of your choice. Of course, all credit information is transferred securely from our IVR to your Web Order Center for you to route through your bank. 4

5 PLUS EVEN MORE SOPHISTICATED OPTIONS! Optional custom scripting services (pricing based on services requested). Our automated signup script provides all the features necessary for most companies to set up their live operator order processing service. However, some companies may need more specialized services. Examples are: Companies with a large number of products: Our automated add products feature requires that each product, style, price and description be entered individually. Companies may prefer to have our technical specialists access their existing product database and upload in bulk. Companies who need to track inventory in real-time: Some companies require real-time inventory tracking and will need our technical specialists to create a custom script that integrates with their existing inventory database. Companies who would prefer features not available in our automated script: Although our script provides all the features necessary for most companies, some may wish to have our technical specialists create customized scripts specifically tailored to their needs. In addition, SCM also offers Inbound and Outbound telemarketing; OEM and Private Labeling; Platform licensing; CRM; 3rd Party Verification; Data Entry; Surveys; Fundraising; Lead Generation; Equity Partnerships; Client Upsell Programs & Affiliate Upsell Programs. To find out more about our Customized Services, please contact our Sales Department at: (888) 876 CALL AMERICAN OPERATORS. OVERSEAS PRICING. 5

6 HAS YOUR WEB SITE BECOME A DEAD SITE? ADD A 24/7 LIVE OPERATOR OPTION TO YOUR STOREFRONT! SCM is proud to introduce SCI LIVE, a special division for businesses who could never before afford a live operator. As you well know, on the internet there s no human contact between your products or services and your potential customers. Therefore, many people become browsers rather than buyers. In fact, many web sites are losing over 50% of their potential sales by simply not having 24/7 operators on the line who can help turn inquiries into REAL orders. Operators who can turn passive browsers into active buyers, customers who may indeed purchase from you again and again. Fortunately, it s never been easier to correct this situation. SCI Live provides you with your own tollfree number which can then be immediately displayed on your web site. But here s the really impressive part. Our operators use our exclusive Interactive Voice Response (IVR) system. Simply put, this means your customers are guaranteed total security and privacy, since no operator has access to their sensitive financial information. As a matter of fact, you can even... Create A Customized Sales Script For Your Company - - Automatically! Thanks to our proprietary technology, the process is truly painless. All you have to do is answer a number of questions about your business and products on-line at SCILIVE.COM. Then our sophisticated computer program (based on our years of experience in the call center industry) does all the rest. From your responses, a customized sales script is generated. It s then read by our live operators when taking orders for your products or services, allowing them to answer questions from your potential customers knowledgeably and skillfully. And should you wish to update your script, no problem. Our template gives you private access to make any changes (at NO charge!) which are then transmitted to our operators instantly. So no matter what, we re always on the same page! 6

7 GET SET-UP WITHOUT GETTING SET-UP Whether you receive 5 million calls a month or only 5, our clients all receive the same low rates. You ll find this a strong departure from our competitors who strictly base their prices on fixed levels of volume. What s more, SCI LIVE set-up costs are a small fraction of the industry standard. There s no minimums, no security deposits, and you can cancel your service at any time with no penalty. We even supply companies their own 800 number absolutely free. You ll find setting up an account with SCI LIVE is fast and easy. Fees can be paid through credit cards, checks, even PayPal. Here s our simple pricing plan: $ one time set-up fee $.60 per minute live operator call charge $.25 Customer order tracking charge per call (not per minute). Charge applies when your customers access our online center to track their order. $2.00 per month 800 number maintenance fee Additional 800 numbers - You can add additional 800 numbers for marketing, sales and customer tracking purposes for only a $2.00 monthly maintenance fee per number. Each number generates separate customer and sales tracking reports. This is very useful if you wish to track different marketing campaigns or are acquiring customers through multiple sources such as e-commerce sites, an auction site, TV commercials, radio promotions, an campaign, etc. Affiliate Program 800 numbers - You can add additional 800 numbers to provide to your affiliates (who have their own replications of your web site) for tracking of their commissions and sales for only a $2.00 monthly maintenance fee per number. Each number generates separate customer and sales tracking reports. All of which makes it great for business opportunity programs. Additional Campaigns - Additional campaigns can be added for a $ each. Additional campaigns are useful for companies who own multiple store fronts, are testing new markets, or are marketing different product offers/prices. For more information on adding a 24/7 live operator to your web-based business, contact the SCI LIVE sales department at: (888) 876 CALL SCI LIVE. ANOTHER GREAT PART OF SECURE CALL MANAGEMENT. 7

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