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1 Your Every Need Everything Your Business Needs T: E: Your Every Need Ltd, Eden House, Hartlebury Trading Estate, Hartlebury, Worcestershire DY10 4JB

2 A GREAT WAY TO GET AHEAD IN BUSINESS SET MONTHLY FEE - NO HIDDEN EXTRAS Tempted to set up a small office and employ someone to take your calls so you can do more work? Think twice! Your own office can be expensive. Start-up costs of a small office:- 2 months office rental deposit 900 Computer 380 Printer 85 Desk 220 Chair 60 Total 1645 Monthly small office costs:- Employee salary (based on minimum wage) 1230 Employer s national insurance 159 Office rent 450 Office rates 215 Phone and broadband 34 Stationery and ink 85 Total 2173 Having your own office and staff can have its pros and cons... Pros Someone to answer calls so you don t lose out on potential customers. Someone to do admin work, letter typing, invoicing and credit control amongst other daily duties. A professional address to go on your stationery. Someone available to handle your post and banking. A place to meet clients away from home File storage so your house is no longer cluttered. Someone to sort through your s and post and action accordingly. Someone to manage your diary and appointments. Cons Expensive to set-up and run. Finding the right candidate and then training them. Illness and holidays can leave the office unmanned. Employer obligations such as employer national insurance. Relevant health and safety requirements need to be in place. Paying staff wages whilst they are on maternity or paternity leave or holiday. Someone to set up social media for your company..02

3 T: We can offer you all the pros without any of the cons Your Every Need Ltd specialise in helping small to medium size companies grow by assisting them with their admin needs, so that they can focus on growing their company and doing what they do best. Too many business owners lose out on sales because they can t answer the phone whilst they are busy on site, driving or even in areas of poor reception. We have a solution to all your problems and business needs to ensure you no longer miss the sales you deserve. Offering one of our three graded packages or a bespoke service tailored to your needs, Your Every Need will help you make the best of your time. We pride ourselves on providing an excellent service with a simple payment system. We don t charge by the minute, instead we have set monthly prices with no hidden extras, so you will always know what your bill is. DO YOU... Constantly miss calls from prospective customers? Have to answer your phone while on site or driving? Have spare rooms full of work files and paperwork? Have to do all your paperwork in the evenings and weekends? WE CAN HELP... We can offer you a solution whereby we will handle all of your incoming calls with a professional greeting from your designated account manager. We will also take care of all your admin requirements leaving you with plenty of free time to do what you do best. Find more information on our website: Call:

4 A GREAT WAY TO GET AHEAD IN BUSINESS SET MONTHLY FEE - NO HIDDEN EXTRAS SELECT THE BUILDING BLOCKS THAT YOU REQUIRE! Your Every Need Ltd offers three set packages to cover your requirements, depending on the size of your business and how keen you are to grow your company. We can also offer you a bespoke package whereby you can choose which services you require from each different package, we will then create a bespoke package for you and quote accordingly. While there are a couple of companies across the UK that offer a similar service, none of them offer a service quite as personal as ours. You will have your own designated account manager who will deal with your workload for you. Unlike other companies we do not charge you per minute for call answering, and we don t charge you hourly for admin work leaving you wondering if we are working as hard as we should be. You will have a set monthly fee which will cover all the work and costs involved in taking your business forward. The Basic Package CALL ANSWERING This is by far the most important service we offer and it is the one that boosts business for our clients. With our call answering service every call will be answered with a polite greeting from your designated member of staff and they will then take messages or deal with the call accordingly, whichever suits your needs the most. Never again will you lose out on orders from prospective clients because you are unable to answer your mobile. VIRTUAL OFFICE Having a home address for your business highlights to prospective customers that you are a small company. We will allow you to use our prestigious office address as the address for your business, giving your company a professional look. If any of your customers want to visit your office address they will have a professional office to meet you at. FREEPHONE NUMBER A professional business phone number will give your customers confidence, as this implies that your company is large, renowned and well-established. Research suggests that providing an 0800 number can increase enquiries by as much as 175%, so it can be well worth the small investment. POST FORWARDING If you are using our virtual office option you can have all your mail sent to us, which we will then either forward onto your home address or open and action as you wish. This will save you the time and hassle of being sat at home wasting your business day waiting to receive that one piece of important mail..04

5 T: The Small Business Package INCLUDING ALL THE ELEMENTS FROM THE BASIC PACKAGE PLUS... PROFESSIONAL ADDRESS is a high ranking method of communication. You will want to have a professional and memorable address no longer cuts it. An such as will give your business credibility and will let your customers know they are communicating with the right company. MANAGEMENT Why not let us deal with your incoming and outgoing s- we will respond however you ask us to and we will sift through the junk mail for you. We will also set you up with your own signature and logo. This will save you the time and hassle of having to stop what you are doing to read and respond to your s. DIARY MANAGEMENT If a customer wants a quote and you are busy working or driving around, let us manage your diary and we will book appointments in for you around the times that you give us. We will also remind you of the next day s appointments the night before by text or . SOCIAL MEDIA PACKAGE To be seen as a real company these days you need a Facebook page and a Twitter account. These are not easy to create and equally pesky to manage on a daily basis. Our social media specialist will set you up with your own company Facebook page and Twitter account. We will also post things for you on a weekly basis and check messages, with the aim to generate more enquiries for you. LETTER TYPING A lot of our clients are filled with dread at the thought of coming home after a long days work to be met with the task of typing letters to customers and sending them out. We will type your letters for you as you dictate, we will then mail them out to your selected customers 1st class with no charge for postage. MEETING ROOM USAGE There is a point when all business owners need to have meetings with customers, suppliers, installers, bank managers etc. We will provide you with a quiet, professional meeting room and make sure there are refreshments brought to you and your guests. I m sure you can agree this is more professional than conducting the meetings at your kitchen table. DELIVERY ACCEPTANCE Out on the road all day? Have your deliveries sent to us. We will sign for them on your behalf and store them until you are ready to collect. This means that you will no longer need to be sat at home for the day waiting for a delivery to arrive. Your account manager will simply notify you on arrival. Find more information on our website: Call:

6 A GREAT WAY TO GET AHEAD IN BUSINESS SET MONTHLY FEE - NO HIDDEN EXTRAS The Business Grower Package INCLUDING ALL THE ELEMENTS FROM THE BASIC & SMALL BUSINESS PACKAGE PLUS... POST MANAGEMENT There is nothing worse than coming home in the evening and opening the post, to find you have received an urgent letter that you now cannot act on until the next day. We will open your post each morning and call you to discuss the contents. You can then ask us to reply to certain items, bank cheques and make any calls needed. It can then be forwarded to you 1st class. TAKING CARD PAYMENTS Most customers prefer to pay by card as it saves them carrying cash, and cheques will slowly be phased out. If you are eligible we will set you up to receive card payments which you can do through a hand held terminal, or we can do for you over the phone to customers. DAY TO DAY BANKING When you re busy, it is hard to find time during the day to go into town and bank any cheques / cash you have received from customers however with 5 day clearance times you also want them to be paid in as soon as possible. Why stand in line at the bank when you can let us do that for you? This works even better if we are opening your post as we can bank the payments as they come in. Alternatively, drop your payments in with us when you re driving past, 24 hours a day. CHASING PAYMENTS Nothing can damage a small business like a few bad debts customers avoiding payment are usually hard to contact. We will chase all outstanding payments for you and our experienced team can also send final demands and begin court proceedings for you. FILE STORAGE Fed up of losing your spare room or being constantly buried underneath paperwork? We can box and store your files in a dry safe location where they will be easily accessible upon request. If you do need any documents, we will dig them out for you to scan and over at your request. TRAVEL ARRANGEMENTS Work away? Let us book your hotels, congestion charges or anything else for you. If you run over on a job we can source a local hotel at a good rate and book it for you, which is a lot easier than attempting to do it on your phone. INVOICING Bookkeeping can often be a laborious task. We can ease the stress for you slightly by raising invoices for your customers, enabling you to keep accurate accounts of payments received. This will free you up with more time than you can imagine and allow you to focus on what you do best..06

7 T: BUSINESSES ARE UNIQUE WE ARE FLEXIBLE TO YOUR NEEDS See a service you would like but don t want to have the full package? No problem we can offer a bespoke quote to any services you wish to have in your own custom packages. Just select the building blocks you require from our three base packages and we will build you a pack of your own unique to your business needs. Call: or Let us give your business the room to grow. Specialist Services ON TOP OF OUR ADMIN SERVICES, WE ALSO OFFER A BESPOKE SERVICE TO HELP YOUR BUSINESS WITH ITS DESIGN AND MARKETING NEEDS Marketing We work very closely with a design and print company who are fantastic at designing company logos, leaflets and other marketing material. If your company leaflets and stationery need a fresh look, then we can help you. Website Design Whether you need a website, or whether your existing one needs a facelift, we can help you. Our web and design company will offer a detailed quotation to fulfil all your requirements. Business Growth Seminar The one thing that has helped us grow is having a team of people with different skill sets and ideas. Why not book a meeting with us for a day or half a day and we can discuss new projects, give you advice on how to increase your marketing or boost your sales. We can also research ways for you to save costs or time as well as promoting your company name. Whatever you re struggling with, we can offer help and advice. Working on your own is great, but having an ideas meeting with a team of people there to support and guide you is even better. YEN gives you space, freedom and affordable business support... Grow your business with YEN and take the next step. Find more information on our website: Call:

8 THE DIRECTOR S STORY A few years ago I started my own company. One of the main problems I had was trying to juggle my admin tasks whilst out on the road quoting customers all day. Lots of my time was spent hopping from one layby to another to listen to voic s from calls I had just missed, then trying to find quiet areas with good phone reception to return those calls without the sound of traffic rushing by. On top of that I spent most evenings and weekends trying to work from my kitchen table whilst visitors came by and our dogs jumped all over me. Needless to say, it was not practical at all! The day finally came where I decided to open a small office and employ someone to answer all the calls and deal with all the paperwork side of things for me. This was a great decision however I never realised how daunting and expensive it could be. Placing a job advert and interviewing staff was a lengthier process than I had imagined and I was amazed at the red tape involved with suddenly being an employer. Up until that point my only health and safety concern was to not crash whilst driving around the country. Being a highly motivated and hard working individual, I spent as much time checking up on our office admin staff to make sure they were working as I did, having done the actual work myself previously. If someone had offered me what we are about to offer you back then, I would have been a fool to say no. I have since built up two market leading companies that are turning over more than a million a year. Let me and my team help grow your business too. P. Hinton Your Every Need Call: Your Every Need Ltd, Eden House, Hartlebury Trading Estate, Hartlebury, Worcestershire DY10 4JB

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