Product Support Notice

Transcription

1 PSN # PSN003403u Product Support Notice 2012 Avaya Inc. All Rights Reserved. Original publication date: 23-Aug-11. This is Issue 2, published date: 16- Severity/risk level Medium Urgency Optional May-12. Name of problem Avaya Common Server HP DL360 G7 End of Life for 146GB Hard Disk Drive. Products affected Avaya Common Server HP DL360 G7 Avaya Aura SIP Enablement Services (SES): Releases Avaya Aura Communication Manager (CM): Releases and 6.x Application Server 5300 (AS5300) Avaya Aura Messaging: Release 6.x Media Processing Server (MPS) Avaya Aura Session Boarder Controller: Release 6.0.x Multiservice Access Switch (MAS) Midsize Business Template (MBT) Avaya Aura Session Manager: Release 6.x Avaya Aura System Manager: Release 6.x Communication Server 1000 (CS1000) Avaya Agile Communication Environment (ACE) Hospitality Messaging Server 400 (HMS) Voice Portal (Avaya Aura Experience Portal) Avaya one-x Speech Avaya Modular Messaging Proactive Contact Avaya one-x Client Enablement Services Problem description HP has announced End of Life for the 2.5 SAS 146GB 10K RPM Hard Disk Drives (146GB HDD) used in the majority of HP DL360 G7 server configurations sold by Avaya. The last ship date of servers from HP with this HDD is November 30, Resolution Overview Issue 2 of this PSN covers all product server transitions that occurred after the original publication. The 146GB HDD will be replaced by the 2.5 SAS 300GB 10K RPM HDD (300GB HDD) which is being qualified by all Avaya applications impacted by this change. Avaya applications will transition to the 300GB HDD servers in two phases. The first phase will transition to the 300GB HDD by September The remaining Avaya applications will transition to the 300GB HDD by October Actual shipment of the new server configurations from Avaya for both phases depends on existing inventory levels. After qualification, the new configurations will be ordered on a case-by-case basis as existing inventory is sufficiently depleted. In some cases the servers will also transition from a 3x 146GB HDD configuration to a 2x 300GB HDD configuration due to the added capacity of the replacement HDD. In other cases, the number of disk drives and RAID configuration will not change. Since server capacity and functionality are essentially unchanged, none of the server material codes will change regardless of the before and after HDD/RAID configuration. Since material codes will not change, Avaya may have mixed inventory of old and new configurations for any particular product during this transition, and either or both could ship on the same order. In the case of duplicated systems, it is possible and acceptable that one server has146gb HDDs and the other has 300GB HDDs. In general, no product software updates are required to support the new server configurations. However, there may be minor enhancements to optimize RAID status command output or other non-critical functionality. Refer to product specific documentation and release notes for additional information.

2 All HP DL360 G7 servers sold by Avaya will be supported identically through the end of manufacturer support regardless of these hardware variations. Product Server Transitions The server material codes and using applications that have transitioned are shown in Table 1 which also indicates the before and after HDD/RAID configuration. Table 1. Product Server Transitions to 300GB HDD Material ID SAP Description Where Used Application DL360G7 SRVR AA EXPERIENCE PORTAL Voice Portal NORTEL RESERVED AS5300 HP SW EXPERT AC AS5300 AC DL360G7 SRVR 2CPU MID MPS AC DL360G7 SRVR 2CPU MID MAS AC DL360G7 SERVER SESSION MANAGER Session Manager DL360G7 SERVER SES SES NORTEL RESERVED AS5300 HP SW EXPERT DC AS5300 DC DL360G7 SRVR 2CPU MID MPS DC DL360G7 SRVR 2CPU MID MAS DC HDD/RAID configuration 2x 146GB HDD DL360G7 SRVR 1CPU MID BASE One-X speech DL360 MM ONE-X SPEECH SRVR DUAL PT One-X Speech DUAL PT DL360 MM ONE-X SPEECH SRVR QUAD PT One-X Speech Quad PT DL360 MM ONE-X SPEECH SRVR CLUSTER One-X Speech Cluster DL360G7 SRVR 1CPU MID BASE MM MAS DL360 MAS SRVR MM AVSTR MM MAS AVSTR 2x 300GB HDD DL360 MAS SRVR MM EXC/DOMSTR MM MAS EXC/DOMSTR DL360 MAS MM AVSTR SUP/OLA MM MAS AVSTR SUP/OLA DL360 MAS MM EXDOM SUP/OLA/WC/WSO MM MAS EXDOM SUP/OLA/WC/WSO DL360G7 SRVR 1CPU MID Proactive Contact DL360G7 SERVER CM HIGH DUPLEX CM 5.2.1/6.0.1 Duplex DL360G7 SERVER SYSTEM MANAGER System Manager DL360G7 SRVR 2CPU MID ACE (Old) DL360G7 SRVR 1CPU MID CS HMS DL360G7 SERVER CM S/D/MBT/SBC CM 5.2.1/6.0.1 Simplex/Duplex DL360G7 SERVER CM S/D/MBT/SBC MBT DL360G7 SERVER CM S/D/MBT/SBC Session Border Controller Messaging Standard DL360G7 AVAYA ONE-X CES R6.X SRVR One-X CES DL360G7 SRVR ACE ACE (New) 3x 146GB HDD 2x 300GB HDD 4x 146GB HDD 3x 300GB HDD 2012 Avaya Inc. All Rights Reserved. Page 2

3 FRU Server Transitions The following Field Replaceable Unit (FRU) servers have also transitioned to the 300GB HDD. Table 2. FRU Server Transitions to 300GB HDD Material ID SAP Description Where Used HDD/RAID configuration DL360G7 SRVR 1CPU HI FRU DL360G7 SRVR 2CPU MID DC FRU DL360G7 SRVR 2CPU MID FRU x 146GB HDD changing to 2x 300GB HDD DL360G7 SRVR 1CPU MID FRU HDD FRU The existing 300GB HDD FRU (below) should be used for all HP DL360 G7 Server variations since it can be used to replace failed 146GB or 300GB HDDs. When a failed 146GB HDD is replaced with a 300GB HDD, the 300GB HDD is treated as if it were a 146GB HDD by the RAID array and the same virtual drive size is presented to the operating system. To simplify the logistics of HDD field replacement, Avaya will discontinue the 146GB HDD FRU since it obviously cannot be used for servers with the 300GB HDDs. Material ID FRU Description DL360G7 SRVR 300GB 10K SAS 2.5" HDD Visual Identification of HDD Type The Hard Disk Drives are assessable on the front panel of all HP DL360 G7 Servers and the number and size of HDDs present can be readily determined (there is a label with the HDD type and size on the left front of each drive as shown below). DL360 G7 Server with 3x 2.5 SAS 146 GB HDDs 2012 Avaya Inc. All Rights Reserved. Page 3

4 Further, HP DL360 G7 server configurations shipped from Avaya that have transitioned to the 300GB HDD will have a B suffix added to the Material ID on both the product label that is applied to the server and to the packaging label as pictured below for Communication Manager. This makes it possible to identify the server HDD size before they are unboxed. Sample Communication Manager HP DL360 G7 Server Product label Sample Communication Manager HP DL360 G7 Packaging label Workaround or alternative remediation Remarks Patch Notes The information in this section concerns the patch, if any, recommended in the Resolution above. Backup before applying the patch Download Patch install instructions Verification Service-interrupting? No 2012 Avaya Inc. All Rights Reserved. Page 4

5 Failure Patch uninstall instructions Security Notes The information in this section concerns the security risk, if any, represented by the topic of this PSN. Security risks Avaya Security Vulnerability Classification Not Susceptible Mitigation For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified. Avaya Support Contact Telephone U.S. Remote Technical Services Enterprise U.S. Remote Technical Services Small Medium Enterprise U.S. Remote Technical Services BusinessPartners for Enterprise Product BusinessPartners for Small Medium Product Please contact your distributor. Canada Caribbean and Latin America Europe, Middle East, and Africa Asia Pacific Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA ), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA. All trademarks identified by or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Avaya Inc. All Rights Reserved. Page 5