Discussing the Future of Digital Government

Size: px
Start display at page:

Download "Discussing the Future of Digital Government"

Transcription

1 Discussing the Future of Digital Government Challenges Priorities Insights and Smart Solutions Global Webinar 5 June minutes

2 F u t u r e o f D i g i t a l G o v e r n m e n t 1 The Approach T h e H i g h - L e v e l E x p e r t s, L e a d e r s a n d P r a c t i t i o n e r s ( H E L P ) N e t w o rk w a s c r e a t e d i n t o f a c i l i t a t e t h e d y n a m i c e x c h a n g e o f k n o w l e d g e a b o u t g o v e r n m e n t t r a n s f o r m a t i o n b e t w e e n g o v e r n m e n t p e e r s. M o l d o v a, M o n g o l i a a n d R w a n d a a m o n g m a n y o t h e r s h a v e b e n e f i t t e d f r o m t h e s h a r i n g o f b r e a k t h r o u g h e x p e r i e n c e s, s t r a t e g i e s a n d i n s i g h t s t h a n k s t o t h e f i n a n c i a l s u p p o r t f r o m t h e K o r e a n I C T T r u s t F u n d. T h e s e b e n e f i t s a r e e v i d e n t i n t h e d e s i g n, g o v e r n a n c e a n d i m p l e m e n t a t i o n o f n a t i o n a l s t r a t e g i e s a n d e - g o v e r n m e n t i n f r a s t r u c t u r e. N o w, i n a s s o c i a t i o n w i t h t h e I n t e r n a t i o n a l C o u n c i l f o r I T i n G o v e r n m e n t A d m i n i s t r a t i o n, t h e N e t w o r k i s r e s p o n d i n g t o r e q u e s t s t o b e c o m i n g m o r e i n c l u s i v e a n d o p e n f o r d i a l o g u e w i t h t h e g l o b a l e x p e r t c o m m u n i t y. T h i s W e b i n a r w a s c o n d u c t e d i n v o l v i n g m e m b e r s o f t h e H E L P N e t w o r k a n d t h e I C A, a n d c o - o r d i n a t e d b y t h e I C T S e c t o r U n i t o f t h e W o r l d B a n k. I n d i v i d u a l p a r t i c i p a n t s f r o m 3 5 c o u n t r i e s w e r e a b l e t o r e g i s t e r a n d p a r t i c i p a t e. E x p e r t p a n e l i s t s r e s p o n d e d t o n o m i n a t e d q u e s t i o n s a n d J a n e T r e a d w e l l a n d F r a n k L e y m a n f a c i l i t a t e d d i s c u s s i o n. W e b i n a r p a r t i c i p a n t s w e r e i n v i t e d t o p a r t i c i p a t e u s i n g t h e w e b i n a r c h a t f u n c t i o n o r t h r o u g h t w i t t e r o n # d i g i g o v. T h e f u t u r e o f d i g i t a l g o v e r n m e n t m e a n s : G o v 3. 0 w i l l d e v e l o p t h r o u g h o p e n p a r t n e r s h i p s w i t h c i v i l s o c i e t y a n d t h e p r i v a t e s e c t o r a n d w i l l g e n e r a t e j o b s, g r o w t h & h a p p i n e s s t h e j u d i c i o u s b a l a n c e b e t w e e n t o p - d o w n a n d o u t s i d e - i n d e f i n e d p r i o r i t i e s f o r g o v e r n m e n t s e r v i c e s ; a s h a r e d d i g i t a l e - i n f r a s t r u c t u r e s f o r g o v e r n m e n t, b u s i n e s s a n d c i v i l s o c i e t y ; t h e c o - d e s i g n a n d d e l i v e r y o f a p p s a n d s e r v i c e s w i t h c i t i z e n s a n d s m a l l e n t e r p r i s e s ; a n d s e r v i c e s a n d i n i t i a t i v e s t h a t a r e u n d e r p i n n e d b y a d i g i t a l b y d e f a u l t a n d o p e n d a t a p o l i c i e s. T h i s i s a l l a n t i c i p a t e d a n d b e i n g p u r s u e d b y m a n y n a t i o n s. C o l l e c t i v e l y, t h e s e i n s i g h t s m a y p r o v i d e p o t e n t i a l l e a p f r o g o p p o r t u n i t i e s f o r d e v e l o p i n g n a t i o n s t o m o v e f o r w a r d, f a s t e r a n d b e t t e r. t h e r e i s a l m o s t n o t h i n g t h a t g o v e r n m e n t c a n o r s h o u l d d o a l o n e ( p a n e l i s t )

3 F u t u r e o f D i g i t a l G o v e r n m e n t 2 P a r t i cipants 1 a nd Facilitators Jean-Philbert Nsengimana Minister of Youth and ICT, Rwanda Rwanda Liam Maxwell UK Government Chief United Kingdom Technology Officer Dave Adamson Deputy CIO for Canada at Canada Treasury Board of Canada Secretariat Rajendra Kumar Joint Secretary (e-gov) at India Department of Electronics and IT, India Wonki Min Spokesperson, Korean Korea Ministry of Science, ICT & Future Planning Stela Mocan Executive Director of the e- Moldova Government Centre, Moldova Facilitators Jane Treadwell Former CEO DesignGov, Australia Australian Government, and government CIO Frank Leyman Former President, ICA and Belgium World Bank Hosts Chris Vein Randeep Sudan Oleg Petrov ICT Global Sector Chief Innovation Officer Sector Manager HELP Co-ordinator Global Contributors 1 A p o l o g i e s w e r e r e c e i v e d f r o m M r A l e x e y K o z y r e v, D e p u t y M i n i s t e r o f T e l e c o m & M a s s C o m m u n i c a t i o n s, R u s s i a, w h o u n f o r t u n a t e l y w a s u n a b l e t o a t t e n d d u e t o t h e c o n t i n u a t i o n o f a p r i o r g o v e r n m e n t m e e t i n g

4 F u t u r e o f D i g i t a l G o v e r n m e n t 3 I n t r o d u c t i o n a n d w elcome R a n d e e p S u d a n, I C T S e c t o r M a n a g e r, W o r l d B a n k T h e W o r l d B a n k i s s e e k i n g t o d r a w o n t h e b e s t g l o b a l e x p e r t i s e t o h e l p d e v e l o p i n g c o u n t r i e s i n t h e i r u s e o f I C T this a g e n d a i s a t t h e f o r e f r o n t o f t h e I C T S e c t o r U n i t s c o l l a b o r a t i v e w o r k. T h e b e n e f i t s o f t h i s a p p r o a c h w e r e d e m o n s t r a t e d f o l l o w i n g t h e m e e t i n g b e t w e e n t h e P r i m e M i n i s t e r o f M o l d o v a a n d t h e P r e s i d e n t o f W o r l d B a n k w h e r e t h e y s h a r e d a d e s i r e t o c o n t a c t t h e b e s t e x p e r t s a n d e n c o u r a g e t h e s e e x p e r t s to d i s c u s s t h e f u t u r e o f e - gove r n m e n t a n d h o w i t m i g h t b e s t b e a p p l i e d i n a d e v e l o p i n g c o u n t r y. T h i s n e t w o r k s u b s e q u e n t l y e m e r g e d w i t h m a n y i n s i g h t s c a p t u r e d o n t h e m u l t i p l e c h a l l e n g e s a n d i s s u e s f a c i n g g o v e r n m e n t s a r o u n d t h e w o r l d. D e v e l o p i n g c o u n t r i e s h a v e t h e o p p o r t u n i t y t o l e a p f r o g j u s t t r y i n g t o r e p l i c a t e s u c c e s s f u l m o d e l s i n t h e d i g i t a l w o r l d, m a y b e a p a t h t o f a i l u r e beca u s e t e c h n o l o g i e s a r e c h a n g i n g s o q u i c k l y. I t m a y b e b e s t t o t h i n k a b o u t t h e n e x t w a ve a n d t o t r y t o a n t i c i p a t e w h a t i s o v e r t h e h o r i z o n. T h i s m a y i d e n t i f y t h e o p p o r t u n i t i e s t h a t deve l o p i n g c o u n t r i e s c a n a c h i e v e b y l e a p f r o g g i n g t h e e x p e r i e n c e s o f d e v e l o p e d n a t i o n s. T o d a y s d i s c u s s i o n o f t h e f u t u r e i s t h e r e f o r e v e r y i m p o r t a n t a n d t h e v i t a l q u e s t i o n i s : W h a t s h o u l d b e t h e s h a p e a n d f o r m o f D i g i t a l G o v e r n m e n t a s w e g o f o r w a r d? C h r i s V e i n, C h i e f I n n o v a t i o n O f f i c e r f o r G l o b a l I C T D e v e l o p m e n t C h r i s w e l c o m e d t h e p a n e l i s t s a n d r e g i s t e r e d p a r t i c i p a n t s i n d i c a t i n g h i s e n t h u s i a s m f o r t h i s H E L P n e t w o r k p r o v i d i n g u s e f u l g u i d a n c e a n d h e l p t o d e v e l o p i n g c o u n t r i e s a n d t h o s e i n t h e M i d d l e E a s t w h e r e h e h a d r e c e n t l y t r a v e l l e d. Jane T r e a d w e l l, F a c i l i t a t o r I n t r o d u c t i o n M a n y g o v e r n m e n t s a r o u n d t h e w o r l d h a v e p u r s u e d e - g o v e r n m e n t a n d n o w d i g i t a l g o v e r n m e n t s t r a t e g i e s a n d t r a n s f o r m a t i o n m a s t e r p l a n s o v e r m a n y y e a r s. I t h a s i n v o l v e d m a n y l a y e r s o f a c t i o n & d e c i s i o n - m a k i n g s t r a t e g i c / t a c t i c a l / o p e r a t i o n a l ; p o l i c y / s e r v i c e s ; b u s i n e s s ; i n f o r m a t i o n a n d I C T ( s e e s l i d e ) a n d t h e r e h a s b e e n m u c h a c t i o n, i n v e s t m e n t, d i s r u p t i o n, c h a n g e, e x c i t e m e n t, r e w o r k i n g, g r o w t h, c h a n g e s i n l e a d e r s h i p s t y l e a n d a w a r e n e s s a b o u t I C T, c o n f r o n t i n g c u l t u r e, d e c i s i o n - m a k i n g a n d r e s o u r c e u s e.

5 F u t u r e o f D i g i t a l G o v e r n m e n t 4 I n d i f f e r e n t c o u n t r i e s ; t h e r e h a v e b e e n d i f f e r e n t p r i o r i t i e s, b u t m a n y s i m i l a r c h a l l e n g e s. W e w i l l d i s c u s s a n y o r a l l o f t o p i c s e. g. d e a l i n g w i t h t h e d e s i g n a n d d e l i v e r y o f d i g i t a l g o v e r n m e n t t h e r a n g e o f s t a k e h o l d e r s, c o n t r o l s, r e g u l a t i o n s, m a n d a t e s, c h a n g e, i n n o v a t i o n, a c c o u n t a b i l i t y, r e l a t i o n s h i p s a n d e x p e c t a t i o n s. I t m a y o p e n u p p o s s i b i l i t i e s f o r t h o s e i n o t h e r p a r t s o f t h e w o r l d t o d i g d e e p e r a n d d i s c o v e r n e w i d e a s a n d t e c h n i q u e s t o a p p l y. F r a n k L e y m a n - I n t e r n a t i o n a l C o u n c i l f o r I T i n G o v e r n m e n t A d m i n i s t r a t i o n ( I C A ) 2 T h e I C A i s a n I n t e r n a t i o n a l o r g a n i s a t i o n e s t a b l i s h e d i n , c o m p r i s i n g r e p r e s e n t a t i v e s o f n a t i o n a l g o v e r n m e n t s w h o l e a d t h e e G o v e r n m e n t s t r a t e g y i m p l e m e n t a t i o n a n d / o r a r e t h e g o v e r n m e n t C I O. I t s e e k s t o k e e p u p t o d a t e o n w h a t i s b e i n g d o n e i n v a r i o u s c o u n t r i e s a n d t o e x p l o r e c o m m o n c h a l l e n g e s a n d w a y s t o m o v e f o r w a r d o n t h e d i g i t a l g o v e r n m e n t a g e n d a. 2 T h e I n t e r n a t i o n a l C o u n c i l f o r I n f o r m a t i o n T e c h n o l o g y i n G o v e r n m e n t A d m i n i s t r a t i o n ( I C A ) i s a n o n - p r o f i t o r g a n i s a t i o n e s t a b l i s h e d t o p r o m o t e t h e i n f o r m a t i o n e x c h a n g e o f k n o w l e d g e, i d e a s a n d e x p e r i e n c e s b e t w e e n C e n t r a l G o v e r n m e n t I T A u t h o r i t i e s o n a l l a s p e c t s o f t h e i n i t i a t i o n, d e v e l o p m e n t a n d i m p l e m e n t a t i o n o f c o m p u t e r - b a s e d s y s t e m s i n a n d b y G o v e r n m e n t.

6 F u t u r e o f D i g i t a l G o v e r n m e n t 5 T h e i n t e n t o f t h e I C A a l i g n s p e r f e c t l y w i t h t h e e f f o r t s o f t h e W o r l d B a n k a n d t h i s n e t w o r k, w h i c h i s p a r t i c u l a r l y w e l l - a s s i s t e d b y this H E L P p l a t f o r m. I n a p p r o a c h i n g d i g i t a l g o v e r n m e n t i n d e v e l o p i n g c o u n t r i e s t h e s a m e c h a l l e n g e s s e e m t o i n s p i r e m o r e c r e a t i v e a p p r o a c h e s a n d t h i s n e t w o r k c a n b r i n g t h e t w o p a r t s o f t h e w o r l d t o g e t h e r. C h a l l e n g e 1. W h a t d o yo u s e e a s t h e n e x t p h a s e o r i t e r a t i o n o f d i g i t a l g ove r n m e n t i n yo u r c o u n t r y or w or l dw ide? R w a n d a h t t p : / / w w w. g o v. r w / C a b i n e t I n R w a n d a w e a r e g r a t e f u l t o b e a b l e t o d r a w o n t h e e x p e r t i s e o f t h e H E L P n e t w o r k. R w a n d a i s g o i n g t h r o u g h a m a s s i v e t r a n s f o r m a t i o n i n h o w g o v e r n m e n t c a n b e t t e r l e v e r a g e n e w t e c h n o l o g i e s t o b e m o r e e f f i c i e n t, t r a n s p a r e n t a n d r e s p o n s i v e ( O f f i c e o f t h e M i n i s t e r f o r P u b l i c S e r v i c e ). W e h a v e h e a t e d d i s c u s s i o n s o n h o w t h i s c a n b e s t b e d o n e. The t r a n s f o r m a t i o n p r o c e s s w i l l h a v e a p r o f o u n d i m p a c t o n t h e e f f e c t i v e n e s s o f g o v e r n m e n t m o v i n g f o r w a r d, a n d o n t h e c o s t s o f g o v e r n m e n t. I t w i l l d e p e n d o n t h r e e f a c t o r s : T e c h n o l o g y The c o n s u m e r s i d e o f t e c h n o l o g y e n a b l e s a c c e s s t h r o u g h m o b i l e t e c h n o l o g y a n d b r o a d b a n d s e r v i c e s ; w i t h t h e c o n s o l i d a t e d b a c k e n d d e l i v e r e d v i a t h e N a t i o n a l D a t a C e n t r e a n d c l o u d s e r v i c e s t h r o u g h t h e C l o u d F i r s t P o l i c y. W i t h t h e s e i n i t i a t i v e s, G o v e r n m e n t w i l l b e a b l e t o a c c e s s i n f o r m a t i o n, i n c l u d i n g t h a t o f i t s o w n p e r f o r m a n c e ; t h e C o m m a n d C e n t r e w i l l p r o v i d e r e a l t i m e d a t a a n a l y s i s a n d s u b s e q u e n t d e c i s i o n - m a k i n g w i l l t r a n s f o r m h o w w e o p e r a t e a s a g o v e r n m e n t ; h o w e f f e c t i v e w e c a n b e i n d e l i v e r i n g s e r v i c e s t o t h e c i t i z e n. D e m a n d D e m a n d f o r n e w s e r v i c e s, f a s t e r s e r v i c e s a n d s i m p l i c i t y i n p r o v i d i n g s e r v i c e s, t h r o u g h i n n o v a t i o n, a n d t h e n a d j u s t i n g a n d r e s p o n d i n g t o d e m a n d i s f u n d a m e n t a l. O n e o f t h e b i g g e s t i s s u e s w i t h m y c o l l e a g u e s i n t h e p u b l i c s e c t o r i s a g r e e i n g o n t h e s t r u c t u r e o f h o w I T i s d e l i v e r e d a c r o s s t h e g o v e r n m e n t a n d s u b s e q u e n t l y u s e d t o d e l i v e r s e r v i c e s t o t h e c i t i z e n s. A s w e c a n n o t p r e d i c t w i t h c e r t a i n t y w h a t a n d w h e r e d e m a n d w i l l g o w e a r e n o t a b l e t o s u b s e q u e n t l y d e t e r m i n e t h e p e r f e c t s t r u c t u r e. G ove r n m e n t n e e d s t o b e f l e x i b l e, be i n n o v a t i v e, a n d c a n u s e P P P s t o o v e r c o m e s o m e o f t h e c h a l l e n g e s.

7 F u t u r e o f D i g i t a l G o v e r n m e n t 6 R e s o u r c e s I n a d e v e l o p i n g e c o n o m y, e s p e c i a l l y a r e s o u r c e - c o n s t r a i n e d e c o n o m y t h e r e i s m o u n t i n g p r e s s u r e t o c u t r e s o u r c e s t h a t a r e s p e n t w h i l s t s t i l l i n v e s t i n g i n I T. T h i s s h o u l d n t b e a p r o b l e m, b e c a u s e g o v e r n m e n t c a n m a k e u s e o f i n v e s t m e n t s a l r e a d y m a d e. L e t g o v e r n m e n t p r o v i d e t h e p l a t f o r m a n d l e t p r i v a t e s e c t o r b u i l d f r o m t h e r e i n o r d e r t o a c c o m p l i s h o u r m i s s i o n. T h i s w i l l s u p p o r t t h e m o v e a n d a c h i e v e m e n t o f t h e S M A R T R w a n d a v i s i o n U n i t e d K i n g d o m h t t p s : / / w w w. g o v. u k S i n c e , t h e G o v e r n m e n t h a s b e e n s p e n d i n g 1 % o f i t s e c o n o m y o n i n t e r n a l a d m i n i s t r a t i o n. S o w e h a v e m a d e s i g n i f i c a n t c h a n g e s b y c o n c e n t r a t i n g t e c h n o l o g y o n t h e u s e r p o p u l a t i o n. A l l t h e d e s i g n a n d a r c h i t e c t u r a l q u e s t i o n s h a v e f o c u s e d a r o u n d u s e r d e s i g n. P r e v i o u s l y g o v e r n m e n t u s e d t o t r a d i t i o n a l l y w o r k b y c o m m i s s i o n i n g a b u s i n e s s c a s e ( f o r I T - e n a b l e d d e v e l o p m e n t s ) a n d s o m e b o d y w o u l d e v e n t u a l l y c o m e a n d b u i l d i t. Y o u s h o u l d o n l y o u t s o u r c e t h e t h i n g s y o u k n o w a b o u t a s y o u k n o w e x a c t l y h o w t h e y w o r k a n d t h e s e r v i c e s / e x p e r i e n c e s t h a t w i l l b e t r a n s f o r m ed t h r o u g h d i g i t a l g o v e r n m e n t. N o w w e d e s i g n a r o u n d u s e r s, a n d d o a n e n o r m o u s a m o u n t o f u s e r t e s t i n g t o m e e t a n d m a t c h n e e d s. T h e U K G o v e r n m e n t h a s c o n t i n u e d t o f o c u s a n d r e s h a p e s t r u c t u r e s t o e n a b l e e a s y a c c e s s t h r o u g h a s i n g l e p o i n t o f e n t r y f o r a l l c i t i z e n s t o g o v e r n m e n t. T h e n b u i l d i n g o n t h e s i n g l e p o i n t o f e n t r y, 2 5 o f t h e b i g g e s t s e r v i c e s i n g o v e r n m e n t a r e n o w b e i n g t r a n s f o r m e d i n t o d i g i t a l s e r v i c e s. T h i s c r e a t e s a n e c o n o m y o f A P I s a m o n g s t o u r s e r v i c e s a n d o u r d e p a r t m e n t s. T e c h n i c a l s o l u t i o n s a l l o w t h e s h a r i n g o f d a t a i n a n e f f e c t i v e a n d a n e t h i c a l w a y. W e h a v e c o m p o n e n t s a n d p r i n c i p l e s t h a t w e a r e d r i v i n g t h i s a c r o s s g o v e r n m e n t ( s e e G D S S l i d e s h a r e p r e s e n t a t i o n ) W e s u p p o r t o p e n s o u r c e a n d a r e v e r y s t r o n g a d v o c a t e s o f o p e n d a t a a s i l l u s t r a t e d b y t h e U K G o v e r n m e n t r e c e n t p r e s i d e n c y o f O p e n G o v P a r t n e r s h i p s. T h i s p r i n c i p l e e x t e n d s t o o p e n m a r k e t s a n d r e l a t e d p r o c u r e m e n t f r a m e w o r k s t h a t a l l o w a l e v e l p l a y i n g f i e l d f o r s m a l l a n d f o r l a r g e b u s i n e s s e s. W e h a v e p u t a l a r g e a m o u n t o f t h e w o r k w i t h s m a l l b u s i n e s s e s t h r o u g h t h e G - C l o u d t h a t f a c i l i t a t e s e c o n o m i c g r o w t h a n d s i g n i f i c a n t l y m o r e c o s t e f f e c t i v e s o l u t i o n s, e. g. a t l e a s t 5 0 % r e d u c t i o n i n c o s t s a n d w e a r e n o w l o o k i n g f o r 9 0 % o f f w h a t w e h a v e b e e n q u o t e d p r e v i o u s l y. W e r e d o i n g i t w o r k i n g w i t h i n g o v e r n m e n t, w i t h d e p a r t m e n t s, f o r d e p a r t m e n t s a n d d e p a r t m e n t s w o r k i n t h e s a m e. T h i s c e n t r a l i s a t i o n p e r i o d w e a r e g o i n g t h r o u g h a t t h e m o m e n t i s g e n e r a t i n g s o m e a m a z i n g s o l u t i o n s b y s o m e e x e m p l a r s o f d e p a r t m e n t s.

8 F u t u r e o f D i g i t a l G o v e r n m e n t 7 T h e r e i s l o t o f I n f o r m a t i o n a b o u t w h a t w e a r e doi n g a n d t r a n s f o r m i n g t h e s i t e s l e t y o u s e e o n l i n e t h e 2 5 s e r v i c e s c u r r e n t l y b e i n g t r a n s f o r m e d h t t p s : / / w w w. g o v. u k / s e r v i c e - m a n u a l h t t p s : / / w w w. g o v. u k / g o v e r n m e n t / o r g a n i s a t i o n s / g o v e r n m e n t - d i g i t a l - s e r v i c e # p o l i c i e s I n d i a h t t p : / / i n d i a. g o v. i n / e - g o v e r n a n c e / n a t i o n a l - e - g o v e r n a n c e - p l a n I n d i a s U n i o n G o v e r n m e n t a p p r o v e d t h e N a t i o n a l e - G o v e r n a n c e P l a n ( N e G P ), c o m p r i s i n g 2 7 M i s s i o n M o d e P r o j e c t s ( M M P s ) a n d 1 0 c o m p o n e n t s o n M a y 1 8, T h e N e G P a i m s a t i m p r o v i n g d e l i v e r y o f G o v e r n m e n t s e r v i c e s t o c i t i z e n s a n d b u s i n e s s e s w i t h t h e f o l l o w i n g v i s i o n : " M a k e a l l G o v e r n m e n t s e r v i c e s a c c e s s i b l e t o t h e c o m m o n m a n i n h i s l o c a l i t y, t h r o u g h c o m m o n s e r v i c e d e l i v e r y o u t l e t s a n d e n s u r e e f f i c i e n c y, t r a n s p a r e n c y & r e l i a b i l i t y o f s u c h s e r v i c e s a t a f f o r d a b l e c o s t s t o r e a l i s e t h e b a s i c n e e d s o f t h e c o m m o n m a n. " E i g h t y e a r s i n t o t h e N e G P, w e a r e a p p r o a c h i n g d i g i t a l g o v e r n m e n t f r o m b o t h d e p a r t m e n t a n d c i t i z e n s i d e s : 1. E n h a n c i n g s e r v i c e s t o c i t i z e n s 2. D e s i g n i n g f o r d e l i v e r i n g 3. U s i n g s t a n d a r d s a n d p r o t o c o l s f o r e f f i c i e n c y a n d i n t e g r a t i o n 4. M o b i l i t y p l a t f o r m f o r d e l i v e r i n g s e r v i c e s 5. A p p l y i n g b u s i n e s s I n t e l l i g e n c e f o r d e l i v e r i n g n e w s e r v i c e s, b i g d a t a 6. C o n c e n t r a t i n g o n l a n g u a g e l o c a l i z a t i o n 7. E d u c a t i o n i s a p r e c u r s o r f o r e n a b l i n g a c c e s s 8. O p e n d a t a f o r e m p o w e r i n g c i t i z e n s, a n d c r e a t i n g n e w o p t i o n s f o r d e p a r t m e n t s e r v i c e s E u r o p e h t t p : / / e c. e u r o p a. e u / d i g i t a l - a g e n d a / l i f e - a n d - w o r k / p u b l i c - s e r v i c e s E u r o p e a n c o u n t r i e s s i n c e t h e G F C h a v e d e a l t w i t h c o n s o l i d a t i o n a n d c o s t e f f i c i e n c y B o r d e r I n t e r o p e r a b i l i t y i s a n o t h e r c h a l l e n g e n o t s o m u c h a t e c h n i c a l c h a l l e n g e T e c h n o l o g y e x p a n d i n g o u r s e r v i c e s t h r o u g h m o b i l e p h o n e p l a t f o r m C a n a d a h t t p : / / w w w. i c. g c. c a / e i c / s i t e / n s f / e n g / h _ h t m l C a n a d a s j o u r n e y w i t h S h a r e d S e r v i c e s a n d t h e a s s o c i a t e d G o v e r n m e n t I T p l a t f o r m h a s m o v e d f r o m i n d i v i d u a l d e p a r t m e n t a l i n f r a s t r u c t u r e s i n t o a s e p a r a t e a u t o n o m o u s a g e n c y. W e a r e 2 y e a r s i n t o a s e v e n y e a r t r a n s f o r m a t i o n p l a n.

9 F u t u r e o f D i g i t a l G o v e r n m e n t 8 W e a r e n o w s e e i n g t h e b e n e f i t s o f h a v i n g a c o n v e r g e d i n f r a s t r u c t u r e and s h a r e d p l a t f o r m s. I t a l s o c r e a t e s t h e p o t e n t i a l t o l e v e r a g e p r i v a t e s e c t o r c l o u d - b a s e d o f f e r i n g s f o r i n f r a s t r u c t u r e a s a s e r v i c e, a n d p l a t f o r m a s a s e r v i c e a s w e l l. C a n s e e t h i s a p p r o a c h a s a k e y l e v e r t o m o v e f o r w a r d f o r t h o s e c o u n t r i e s t h a t a l r e a d y h a v e s i g n i f i c a n t i n v e s t m e n t s i n t h e i r g o v e r n m e n t p l a t f o r m s a n d s y s t e m s. M o l d o v a h t t p : / / w w w. e g o v. m d / i n d e x. p h p / e n / I n M o l d o v a, w e h a v e l o c a l i s i n g t h e m o s t i n n o v a t i v e p r a c t i c e s t h a t a r e b e i n g i m p l e m e n t e d i n m any o t h e r p a r t s o f t h e w o r l d. W e h a v e t o p p o l i t i c a l s u p p o r t f o r t h is t r a n s f o r m a t i o n a n d i n n o v a t i o n a g e n d a C o n n e c t i n g a n d p a r t n e r i n g w i t h t h e p r i v a t e s e c t o r + i n n o v a t i ng w i t h i n g o v e r n m e n t a r e k e y e l e m e n t s o f t h e a g e n d a. The e - g o v e r n m e n t p l a t f o r m c r e a t e d i n i s n o w b e i n g i m p l e m e n t e d a c r o s s a l l l e v e l s o f g o v e r n m e n t, i n c l u d i n g l o c a l g o v e r n m e n t. C l o u d t e c h n o l o g i e s, e l e c t r o n i c p a y m e n t s, e l e c t r o n i c s i g n a t u r e a n d m o b i l e p a y m e n t s a r e k e y t o t h i s. We a r e w o r k i n g t o i m p l e m e n t a n i n t e r o p e r a b i l i t y p l a t f o r m, l e a r n i n g m u c h f r o m t h e E s t o n i a n s b u t a l s o o t h e r E u r o p e a n U n i o n m e m b e r c o u n t r i e s. In c o m i n g y e a r s w e w i l l b e l o c a l i z i n g t h e e - g o v e r n m e n t a g e n d a f u r t h e r, w i t h t h e f a s t e r s e r v i c e s i m p l e m e n t a t i o n a c h i e v e d t h r o u g h p o l i c i e s s u c h a s D i g i t a l b y D e f a u l t, a n d O p e n d a t a b y D e f a u l t ; a s w e l l b y i n c r e a s i n g t r a n s p a r e n c y t o r e d u c e c o r r u p t i o n a n d t o l i f t e c o n o m i c d e v e l o p m e n t. W e a r e i n t e r e s t e d i n t r a n s f o r m a t i o n p o l i c i e s a n d h o w t h e y a r e b e i n g i m p l e m e n t e d i n d i f f e r e n t g o v e r n m e n t s a n d b y d i f f e r e n t m e a n s a n d e f f o r t s i n c l u d i n g t h e i r s u p p o r t i n u s i n g d i f f e r e n t d i g i t a l t o o l s. O u r o v e r a l l a p p r o a c h i s t o Re- e n g i n e e r f i r s t, t h e n d i g i t i z e t h r o u g h i n n o v a t i o n, a n d b u i l d t h i s m i n d s e t i n g o v e r n m e n t. Q u e s t i o n s f r o m t h e d i g i t a l f l o o r 1. Q u e s t i o n : A s a U g a n d a n, I d l i k e t o a s k R w a n d a M i n i s t e r, i f y o u c a n h i g h l i g h t e f f o r t s i f a n y, t h a t a r e b e i n g d o n e t o s u p p o r t o r e n c o u r a g e t h e o t h e r c o u n t r i e s t o f o l l o w s u i t, i n t e r m s o f p o l i t i c a l w i l l a n d i n v e s t m e n t i n I C T? A N S W E R f r o m J a c o b : M a l e n i, S e n e g a l a n d c o u n t r i e s o f t h e S m a r t A f r i c a n A l l i a n c e a r e h e l p i n g A f r i c a n c o u n t r i e s t o p u t I C T a t t h e h e a r t o f t h e i r g o v e r n m e n t s d e v e l o p m e n t a g e n d a, i n c l u d i n g e -

10 F u t u r e o f D i g i t a l G o v e r n m e n t 9 g o v e r n m e n t 3. T h e i n i t i a t i v e i s s t i l l y o u n g a n d w a s s p e a r h e a d e d b y R w a n d a, U g a n d a a n d K e n y a i n K i g a l i i n N o v Q u e s t i o n : W h a t r o l e d o y o u s e e f o r c o m m u n i t y - d r i v e n d e c e n t r a l i z e d t e c h n o l o g y ( v i r t u a l c u r r e n c i e s, i p a i d a b r i b e. c o m, d i s a s t e r r e l i e f m a p s ) c o m p a r e d w i t h t o p - d o w n c e n t r a l i z e d i m p l e m e n t a t i o n o f d i g i t a l s e r v i c e s b y g o v e r n m e n t? A N S W E R : F o c u s o n s t a n d a r d s a n d t h e u s e o f s t a n d a r d p r o c e s s e s. I f w e f o c u s o n g e t t i n g e v e r y t h i n g f r o m t h e c e n t r e i t i s n o t s u s t a i n a b l e, ( b u t ) i f w e h a v e s t a n d a r d s, a n d w e h a v e K P I s f o r t h e s e r v i c e s w h i c h w e r u n, t h e b e s t w a y i s t o h a v e l o c a l l y d e s i g n e d s e r v i c e s b a s e d o n n e e d s o f l o c a l u s e r s. T h i s i s b y f a r t h e m o s t e f f i c i e n t w a y o f d e l i v e r i n g s e r v i c e s a n d t h e k e y t o a n s w e r i n g t h a t q u e s t i o n i s t h e a r c h i t e c t u r e, b a s e d a r o u n d l o c a l s t a n d a r d s. ( UK) W e a r e a p p l y i n g a n i n t e g r a t e d a p p r o a c h w h e r e b y i n v o l v i n g a l l k e y s t a k e h o l d e r s, t o g e t h e r t h e y c a n p r o d u c e t h e m o s t e f f e c t i v e r e s u l t. W h e n c o m b i n i n g t o g e t h e r t h e i n f o r m a t i o n a n d a p p s f r o m t h e d e p a r t m e n t s a n d f r o m c i t i z e n s, a n d w i t h a n a r c h i t e c t u r a l f o c u s o n i n t e g r a t i o n, a n d i n t e g r a t e d e x p e r i e n c e s, c a n p r o d u c e a p p s f o r t h e p u b l i c s e r v i c e s ( I n d i a ). A s s o c i a t e d c o m m e n t s : T h e c o m m u n i t y i s w h e r e t h e i n n o v a t i o n ( a n d t h e n e e d ) o c c u r s ; i n n o v a t i o n m e a n s r i s k, a n d g o v e r n m e n t i s g e n e r a l l y r i s k a v e r s e. E n l i g h t e n e d g o v e r n m e n t n u r t u r e s c o m m u n i t y - d r i v e n i n i t i a t i v e s. T h i s c a n b e t h e A P I - e c o s y s t e m, d e s c r i b e d b y L i a m a n d a l s o b y o p e n d a t a. F o r g o v e r n m e n t a s a p l a t f o r m t o s u c c e e d i t m u s t l e t g o o f m i c r o - l e v e l c o n t r o l s ( L a u r e n c e M i l l a r ). I t s s o i m p o r t a n t t o h a v e c o m m u n i c a t i o n a n d f e e d b a c k l o o p s b e t w e e n t h e A P I a n d d a t a c o m m u n i t i es a n d w i t h t h o s e w h o a r e b o t h d e s i g n i n g a n d o n t h e r e c e i v i n g e n d o f p u b l i c s e r v i c e s ( ( A l l i s o n H o r n e r y ) A n o t h e r k e y i s t h a t g o v e r n m e n t c a n t t r a d e a w a y t h e p r i v a c y o f c i t i z e n s f o r b e t t e r s e r v i c e s. B u t, c i t i z e n s w i l l m a k e t h a t e x c h a n g e a s w e h a v e s e e n o n s o c i a l m e d i a p l a t f o r m s w h e r e i n o r d e r t o g e t a b e t t e r s e r v i c e, c i t i z e n p r i v a c y i s r e l a x e d. I t m a k e s i t m o r e l i k e l y t h a t n o n - gove r n m e n t o r g a n i s a t i o n s c a n b e m o r e s u c c e s s f u l t h a n gove r n m e n t i n j o i n e d - up i n i t i a t i v e s : A P I - u s i n g s e r v i c e s t h a t c r o s s d e p a r t m e n t s a n d j u r i s c t i o n s ( D a v e A d a m s o n ) T h e c h a l l e n g e o f p e r s o n a l d a t a e x c h a n g e a n d s h a r i n g i s w e l l d o c u m e n t e d. I n f o r m e d c o n s e n t i s a c h a l l e n g e b e c a u s e o f t h e p o w e r a s y m m e t r y b e t w e e n g o v e r n m e n t / i n d i v i d u a l / s o c i a l m e d i a g i a n t a n d m o v i n g t o a n o p t - o u t p o s i t i o n i s a p o l i c y a n d p o l i t i c a l s n a k e p i t. A f a v o u r e d o p t i o n c o u l d b e t o b e t r a n s p a r e n t i n d a t a 3 h t t p : / / w w w. n e w t i m e s. c o. r w / n e w s / i n d e x. p h p? i = & a =

11 F u t u r e o f D i g i t a l G o v e r n m e n t 10 s h a r i n g i f y o u s h a r e m y d a t a, y o u m u s t t e l l m e a b o u t i t, a n d i f y o u m a k e i n f e r e n c e s f r o m m y d a t a y o u s h o u l d t e l l m e w h a t t h e y a r e a n d g i v e m e t h e o p t i o n t o c o r r e c t t h e m. A d d r e s s i n g t h e p r i v a c y c h a l l e n g e s a r o u n d d a t a e x c h a n g e i s a f u n d a m e n t a l c o m p o n e n t o f a c h i e v i n g t h e s t r a t e g i c g o a l s o f d i g i t a l g o v e r n m e n t ( L a u r e n c e M i l l a r ). T E N T A T I V E C O N C L U S I O N S ( F r a n k a n d J a n e ) T r a n s f o r m a t i o n a l c h a n g e r e q u i r e s a n e f f e c t i v e b a l a n c e b e t w e e n d e m a n d, t e c h n o l o g y a n d r e s o u r c e s t o d e l i v e r s e r v i c e s t h a t p r o v i d e a b e t t e r f i t f o r c i t i z e n s. T h e c o n s o l i d a t i o n a n d c o n v e r g e n c e o f g o v e r n m e n t b a c k o f f i c e s i n t o a s h a r e d I T c a p a b i l i t y f o r d e p a r t m e n t s, c o m p l e m e n t e d b y t h e c r e a t i o n o f t h e c o m m o n G - c l o u d f a c i l i t y p r o v i d e s e n o r m o u s o p p o r t u n i t i e s f o r g o v e r n m e n t a n d p u b l i c s e c t o r a g e n c i e s t o : r e d u c e t h e c o s t o f a s s e t d u p l i c a t i o n ; r e d u c e c o s t s o f p r o c u r i n g l e g a c y - s t y l e a n d o u t s o u r c e d p r o p r i e t a r y I T s y s t e m s ; o p e n u p m a r k e t s f o r s m a l l a n d m e d i u m s i z e e n t e r p r i s e s t o o f f e r c l o u d - b a s e d s e r v i c e s. T h i s i s a n e s s e n t i a l p r e c u r s o r f o r c o h e s i v e a n d i n t e g r a t e d d i g i t a l g o v e r n m e n t. K e y p o l i c i e s t h a t c a n a c c e l e r a t e d i g i t a l g o v e r n m e n t a n d b e t t e r s e r v i c e s a n d o p p o r t u n i t i e s f o r e c o n o m i c a n d s o c i a l d e v e l o p m e n t a r e : O p e n D a t a b y D e f a u l t D i g i t a l b y D e f a u l t O u t s i d e - i n ( c i t i z e n n e e d s b a s e d ) d r i v e n d e s i g n o f s e r v i c e s A r c h i t e c t u r e s, s t a n d a r d s a n d p r o t o c o l s t h a t a r e o p e n, c i t i z e n - f o c u s e d, a n d l o c a l i s e d

12 F u t u r e o f D i g i t a l G o v e r n m e n t 11 C h a llenge 2: W hat a r e t he c h allenges, o pportunities a n d t r ends tha t will b e the s i gnificant g a m e changers o ver t h e n e xt 3 years t h a t C I Os a n d o t h e r transformation l e a d e rs will need to be ready for? J a n e i n i n t r o d u c i n g t h i s c h a l l e n g e q u o t e d f r o m a F o r b e s a r t i c l e 4 : C I O s h a v e n e v e r h a d s u c h a g l o r i o u s a n d c h a l l e n g i n g o p p o r t u n i t y t o d e l i v e r s i g n i f i c a n t, e n d u r i n g, a n d t r a n s f o r m a t i o n a l b u s i n e s s i m p a c t a n d c u s t o m e r v a l u e a s t h e y d o t o d a y. B u t i t s n o t a j o b f o r t h e f a i n t o f h e a r t. A s a w o r l d l e a d e r i n e o r d i g i t a l g o v e r n m e n t, K o r e a h a s i n v e s t e d a n d a c h i e v e d m u c h i n i t s s e q u e n t i a l n a t i o n a l p l a n s. W h a t a r e K o r e a s c u r r e n t c h a l l e n g e s a n d v i s i o n f o r t h e f u t u r e? K o r e a h t t p : / / k o r e a. g o. k r / e n g / i n d e x. j s p I n t e r e s t i n g l y, R w a n d a s 3 d r i v e r s o f f u t u r e i n g o v e r n m e n t, t e c h n o l o g y, d e m a n d a n d r e s o u r c e s p r o v i d e t h e s a m e r e s p o n s e f o r t h is q u e s t i o n on t h e c h a l l e n g e s. K o r e a h a s v e r y h i g h d i g i t a l s a t u r a t i o n r a t e b u t i t i s t h e c o n s u m e r s t h a t a r e c h a n g i n g a n d K o r e a i s f a c i n g a m u c h h i g h e r l e v e l o f d e m a n d f r o m i t s c o n s u m e r s a n d c i t i z e n s. In o r d e r t o m e e t t h a t d e m a n d, y o u h a v e t o m a k e a s e c u r e a n d s u f f i c i e n t i n v e s t m e n t. I f g o v e r n m e n t s d o n t m a k e a n a d e q u a t e i n v e s t m e n t, y o u c a n t d e l i v e r w h a t t h e c o n s u m e r s e x p e c t. I m u s t a l s o h i g h l i g h t h e r e t h a t s e c u r i t y i s a k e y f a c t o r i n e n s u r i n g t r u s t b y a l l c o n s u m e r s o f g o v e r n m e n t a n d i t s d i g i t a l s e r v i c e s. A l l c o u n t r i e s a r e f a c i n g e c o n o m i c p r e s s u r e s o w e a r e t h i n k i n g a b o u t u s i n g d i g i t a l g o v e r n m e n t t o c r e a t e m o r e j o b s a n d d r i v e e c o n o m i c g r o w t h t h r o u g h o p e n d a t a a n d o p e n g o v e r n m e n t. S o w e t a k e o p e n d a ta, t h a t s t h e d e f a u l t, i n o r d e r t o e n h a n c e t r a n s p a r e n c y a n d p r o v i d e i t t o t h e o p e n c o m m u n i t y i n o r d e r t o c r e a t e new o p p o r t u n i t i e s f o r e m p l o y m e n t a n d b u s i n e s s e s. W h e n t h e g o v e r n m e n t o f f e r e d u p p u b l i c d a t a a b o u t b u s s e r v i c e s, h i g h s c h o o l s t u d e n t s c a m e u p w i t h a n a p p t h a t p r o v i d e d a r r i v a l a n d d e p a r t u r e o f t h e p u b l i c b u s f o r e a c h s t a t i o n i t i s v e r y p o p u l a r i n K o r e a. S o t h i s a p p c a n c r e a t e j o b s, a n d s t i m u l a t e n e w b u s i n e s s e s. 4 w w w. f o r b e s. c o m / s i t e s / o r a c l e / / 0 1 / 1 0 / t h e - t o p s t r a t e g i c - c i o - i s s u e s - f o r

13 F u t u r e o f D i g i t a l G o v e r n m e n t 12 T h e n e x t p h a s e o f e - g o v e r n m e n t s e r v i c e s i s n o t j u s t a b o u t p r o v i d i n g n e w s e r v i c e s f r o m t h e g o v e r n m e n t s i d e, n o t e v e n e - gove r n m e n t s e r v i c e s. I t s h o u l d b e d e m a n d d r i v e n s e r v i c e s. S o g o v e r n m e n t s h o u l d b e p r o a c t i v e t o i d e n t i f y w h a t k i n d o f n e e d s t h e r e a r e i n t h e m a r k e t p l a c e ( s u c h a s m a k i n g u s e o f s o c i a l m e d i a ), a n d t h r o u g h t h e p r o v i s i o n o f o p e n d a t a i n t o a c o n n e c t e d e c o s y s t e m o f m a n y i n t e r e s t s a n d s t a k e h o l d e r s, n e w a n d d i f f e r e n t d e m a n d s a n d r e s p o n s e s f r o m t h e m a n y p l a y e r s a r e p o s s i b l e.. D i g i t a l g o v e r n m e n t w i l l a s s i s t i n c r e a t i n g m o r e j o b s a n d d r i v e g r o w t h a n d n e w c a p a b i l i t i e s t h r o u g h a c c e s s t o o p e n d a t a, b i g d a t a a n a l y s e s a n d a c r e a t i v e e c o n o m y. I n K o r e a, G o v 2. 0 i s s m a r t g o v e r n m e n t w i t h c o m m u n i c a t i o n b e t w e e n g o v e r n m e n t a n d c i t i z e n s ; G o v 3. 0 i s c u s t o m i z e d s e r v i c e s t o i n d i v i d u a l c i t i z e n s. h t t p : / / w w w. y o u t u b e. c o m / w a t c h? v = v 6 O 3 u x W K c N Q I n d i a T h e c h a l l e n g e a n d o p p o r t u n i t y i s t o d e v o l v e e x i s t i n g p r o c e s s e s a n d s t r u c t u r e s t o a d e m a n d - d r i v e n s y s t e m. T h e r o l e o f t h e g o v e r n m e n t i s t o i m p r o v e a c c e s s i b i l i t y b y t h e c o m m o n c i t i z e n s i n t h e r u r a l a r e a s t o d i g i t a l g o v e r n m e n t. H o w e v e r t h e r e i s n o t eno u g h a w a r e n e s s a b o u t t h e a v a i l a b i l i t y o f o n l i n e s e r v i c e s, a n d i n s o m e a r e a s a n d d e p a r t m e n t s t h e r e i s n o t s u f f i c i e n t c o n n e c t i v i t y c a u s i n g p o o r s p e e d, a v a i l a b i l i t y a n d q u a l i t y o f s o m e s e r v i c e s w h i c h u l t i m a t e l y l i m i t t h e l e v e l o f a d o p t i o n o f e - g o v e r n m e n t.

14 F u t u r e o f D i g i t a l G o v e r n m e n t 13 O p p o r t u n i t i e s : a d v a n c e m e n t i n t e c h n o l o g y t h r o u g h c l o u d s e r v i c e s, m o b i l e a n d s o c i a l m e d i a f o r d e p a r t m e n t s t o r e a c h o u t t h r o u g h c u s t o m e r s e r v i c e s c e n t r e s t o c i t i z e n s t o u n d e r s t a n d n e e d a n d d i r e c t t o s e r v i c e s. A p p l y i n g OpE x - b a s e d r a t h e r t h a n c o n v e n t i o n a l C ape x b u s i n e s s m o d e l s, w i l l e n c o u r a g e d e p a r t m e n t s t o p r o d u c e n e w s e r v i c e s t h r o u g h t h e s e n e w f u n d i n g m o d e l s a n d p r o v i d e a g r e a t l e a p in s e r v i c e d e l i v e r y, p r o c e s s t h r o u g h t r a n s f o r m a t i o n a n d re- e n g i n e e r i n g t h r o u g h I C T, w e b a n d m o b i l e s. G o v e r n m e n t d e p a r t m e n t s f o c u s s i n g o n u s e r n e e d s a n d e x p e r i e n c e s c a n p r o v i d e s e r v i c e s a n d i m p r o v e d i n t e r a c t i o n s w i t h c i t i z e n s t h r o u g h t h e s e n e w m o d e l s. T h e k e y t r e n d s w h i c h a r e e m e r g i n g a r e t h o s e t h a t w i l l h e l p t h e g o v e r n m e n t e v o l v e a d e m a n d - d r i v e n e c o s y s t e m f o r b o t h g o v e r n m e n t a n d f o r c i t i z e n s t h a t i m p r o v e s o v e r t i m e : t h r o u g h G o v e r n m e n t 2. 0 u s i n g m o b i l e a n d s o c i a l m e d i a a n d c l o u d p l a t f o r m s e n s u r i n g t h a t t h e s e r v i c e s a r e i n t e g r a t e d a s e x p e r i e n c e d b y c i t i z e n s ( r e f K o r e a ). T h e f o c u s s h o u l d b e o n i n t e g r a t i n g s e r v i c e s n o t j u s t p r o v i d i n g e n d - s e r v i c e s t o c i t i z e n s u s i n g i n t e l l i g e n c e a n d b i g d a t a s o t h a t g o v e r n m e n t 2. 0 c a n b e t t e r und e r s t a n d a n d r e s p o n d t o p a t t e r n s o f s e r v i c e d e l i v e r y a n d d e m a n d b y l o c a t i o n, e x p e r i e n c e s, p e r f o r m a n c e e t c a n d a p p l y i n g d e s i g n p r o c e s s e s f o r e f f e c t i v e a n d e f f i c i e n t s e r v i c e d e l i v e r y M o l d o v a O u r c h a l l e n g e s a n d o p p o r t u n i t i e s a r e : p r o b l e m s w i t h c o n n e c t i v i t y t h e r e m a y b e a m o b i l e app, b u t a m n o t m e e t i n g t h e e x p e c t a t i o n s t h a t g o v e r n m e n t d e l i v e r s t h e s a m e s e r v i c e s o n l i n e - o n l y t h o s e s i t e s w h e r e w e h a v e e n a b l e d d i g i t a l a c c e s s a r e p o s s i b l e. T h i s i s a f o c u s i n c o m i n g m o n t h s a n d y e a r s. W e h a v e t h e i n f r a s t r u c t u r e i n p l a c e, a n d a r e n o w w o r k i n g o n t h e d i g i t a l s e r v i c e s a n d c l o s i n g t h e g a p b e t w e e n d e m a n d a n d t h e a v a i l a b i l i t y o f d i g i t a l s e r v i c e s D i g i t a l s e c u r i t y a n d a s s o c i a t e d c u l t u r e t h e r e i s a l a c k o f t r u s t a m o n g t h e c i t i z e n s r e g a r d i n g o n l i n e i n t e r a c t i o n s w i t h t h e g o v e r n m e n t. I t i s a t a l o w l e v e l a m o n g g o v e r n m e n t e m p l o y e e s, a s w e l l a s a m o n g c i t i z e n s a n d b u s i n e s s e s a s t h e u s e r s o f t h e p u b l i c s e r v i c e s D a t a e x c h a n g e i n t h e g o v e r n m e n t w e h a v e t h e t e c h n i c a l s o l u t i o n a n d i n t e r o p e r a b i l i t y p l a t f o r m, a n d i n o r d e r t o f a c i l i t a t e d a t a e x c h a n g e a m o n g t h e g o v e r n m e n t i n s t i t u t i o n s, w e w i l l b e a p p l y i n g t h e p r i n c i p l e o f s u b m i t t i n g o n l y o n c e t h e i r ( c i t i z e n / b u s i n e s s ) d a t a t o g o v e r n m e n t a g e n c i e s O p t i n g f o r d i g i t a l s e r v i c e s r e q u i r e s u s t o f o c u s m o r e o n o u r c i t i z e n s a n d t h e i r a w a r e n e s s o f p o s s i b i l i t i e s o f i n t e r a c t i n g w i t h g o v e r n m e n t t h r o u g h o n l i n e s e r v i c e s. W e n e e d t o a d d r e s s t h e i r l e v e l o f t r u s t, w h e t h e r t h e s e r v i c e s a r e s e c u r e, u s e r - f r i e n d l y a n d

15 F u t u r e o f D i g i t a l G o v e r n m e n t 14 c a n u s e m o b i l e t e c h n o l o g i e s t o d e l i v e r s e r v i c e s a s m u c h a s p o s s i b l e o n l i n e, a n d O n t h e gove r n m e n t s i d e r e v e a l i n g t h e p l a t f o r m s t h a t h a v e b e e n p u t i n p l a c e t h a t c a n b e u s e d f u r t h e r, m a k i n g t h e s y s t e m s i n t e r o p e r a b l e a n d d e l i v e r i n g t h e s e p u b l i c s e r v i c e s a s q u i c k l y a s p o s s i b l e T h e k e y t r e n d s d r i v i n g e x p e c t a t i o n s a n d c h a n g e a r e : s o c i a l m e d i a o p e n d a t a c o m i n g t o g r i p s w i t h r e a l - t i m e d e m a n d a n d u s i n g e - g o v e r n m e n t t o a d d r e s s c o r r u p t i o n. U n i t e d K i n g dom T h e u s e o f c l o u d s e r v i c e s is f r e e i n g u s u p s o m u c h. T w o b u g - b e a r s o f a n y g o v e r n m e n t t e c h n o l o g i s t s l i f e i s t h a t o f P r o c u r e m e n t r u l e s a n d P r o c u r e m e n t f l e x i b i l i t y T h e f l e x i b l e G - C l o u d e n a b l e s u s t o o p e r a t e m u c h m o r e e f f e c t i v e l y, a n d w i t h g r e a t e r s e c u r i t y t h a n e v e r b e f o r e. I t c r e a t e s g r e a t e r l e v e l s o f r e s p o n s i v e n e s s. N o w g o v e r n m e n t h a s a m u c h l e s s i n f r a s t r u c t u r e - i n t e n s i v e s p e n d i n g p r o f i l e a n d w e c an s p i n o u t s e r v i c e s m u c h f a s t e r. O u r n e w p i e c e o f open- s o u r c e c o d e a n d p r i m a r y d e v e l o p m e n t c o m p o n e n t o f g o v e r n m e n t d i g i t a l s e r v i c e s i s e n a b l i n g u s t o c u t c o d e q u i c k e r. S o t h e j o i n t p r o c e s s e s t o e n s u r e a p r o f e s s i o n a l l e v e l o f s e c u r i t y i s s a t i s f i e d a n d t h e r e a r e a g i l e m a n a g e m e n t p r o c e s s e s t o g e t t h e c h a n g e t h r o u g h. I n t h e p a s t w e h a v e p u r c h a s e d h u g e o u t s o u r c e d I T s e r v i c e s. W e h a d t o d e c i d e w h e t h e r w e t r y t o m a k e t h e l e g a c y b e t t e r o r w e c u t o u r l o s s e s a n d g o a h e a d a n d b u i l d n e w d i g i t a l g o v e r n m e n t. We a r e b u i l d i n g n e w d i g i t a l g o v e r n m e n t m o r e e f f e c t i v e, m u c h q u i c k e r a n d m u c h s i m p l e r, a n d i t d o e s a l l o w u s t o s c a l e f a s t. W e w o r k e d o u t t h a t B r i t i s h G ove r n m e n t c o n d u c t s 1. 4 b i l l i o n t r a n s a c t i o n s / y e a r. T h i s c o m p a r e s t o K o r e a s s o c i a l n e t w o r k i n g s e r v i c e s u n d e r t a k i n g t h e s a m e l e v e l o f t r a f f i c i n a b o u t 2 h o u r s. T h e r e f o r e w h i l s t t h e s i z e o f g o v e r n m e n t i s n t v e r y b i g i n c o m p u t i n g t e r m s, i t m u s t m a k e s u r e t h a t i t i s a p p r o p r i a t e a n d r e l i a b l e.

16 F u t u r e o f D i g i t a l G o v e r n m e n t 15 T h e a b i l i t y t o u s e c l o u d s e r v i c e s e n a b l e s u s t o b e i n t h e m a i n t r a n s f o r m a t i v e m o u l d. T o d e f i n e a c c e p t a b l e t e c h n o l o g y f o r g o v e r n m e n t, a w a y f r o m t h e d e s k t o p, i f a l l o f y o u r s e r v i c e s a r e d e l i v e r e d v i a t h e b r o w s e r a n d t h e y a r e b r o w s e r i n d e p e n d e n t, t h i s i s a c c e p t a b l e. W h a t p e o p l e g e t a t h o m e f r o m t e c h n o l o g y t h e y s h o u l d b e a b l e t o g e t a t w o r k a s w e l l. C a n a d a W e t e n d t o t h i n k a b o u t a n u m b e r o f c o r e gove r n m e n t s e r v i c e s as b e i n g l i k e k e y p i e c e s o f l e g o e. g. o n e w o u l d b e i d e n t i t y m a n a g e m e n t. T o e n s u r e t h a t t h e s h a r i n g o f i n f o r m a t i o n b e t w e e n a u t h o r i t a t i v e g o v e r n m e n t s o u r c e s d o e s n o t e n d u p w i t h t h e d a t a a l l o v e r t h e p l a c e u s i n g a s p e c i f i c a n d a p p r o v e d s e r v i c e w o r k s e g. D e p t o f C i t i z e n s h i p a n d I m m i g r a t i o n c o n t a i n s a w h o l e l o t o f i m p o r t a n t i n f o r m a t i o n i n c l u d i n g w h e t h e r t h e p e r s o n i s a c i t i z e n o r n o t. T h e s e r v i c e, e s t a b l i s h e d a t an i n t e r - d e p a r t m e n t a l a n d i n t e r - l e v e l M i n i s t e r i a l l e v e l, c a n r e s p o n d t o e n q u i r i e s a s t o w h e t h e r a p e r s o n i s a c i t i z e n o r n o t a n d g e t a y e s o r n o a n s w e r. 5 T h i s t u r n s w h a t w e r e o n c e c o m p l e x d a t a e x c h a n g e s i n t o s i m p l e q u e s t i o n s w i t h a y e s o r n o a n s w e r. T h i s a p p r o a c h i s a b u i l d i n g b l o c k a n d y o u a r e t h e n a b l e t o u s e i n f o r m a t i o n r a t h e r t h a n m o v i n g i n f o r m a t i o n a c r o s s g o v e r n m e n t. Q u e s t i o n s f r o m t h e d i g i t a l f l o o r 5 a s i m i l a r a r r a n g e m e n t e x i s t s i n A u s t r a l i a t h r o u g h t h e D o c u m e n t V e r i f i c a t i o n S e r v i c e h t t p : / / w w w. d v s. g o v. a u / P a g e s / d e f a u l t. a s p x

17 F u t u r e o f D i g i t a l G o v e r n m e n t Q u e s t i o n : I n R u s s i a t h e i n c o m e a p p i s g o i n g d o w n b e c a u s e t h e r e a r e t o o m a n y a p p s a v a i l a b l e o n l i n e. I s t h i s a g l o b a l t r e n d? A N S W E R f r o m UK: T h e U K h a s d e a l t w i t h t h i s t y p e o f c h a l l e n g e b y f o c u s i n g t h e g o v e r n m e n t s a p p l i c a t i o n s o n t h e w e b. T h i s i s c a p t u r e d i n a b l o g b y T o m L o o s e m o r e ( G D S t e a m ) W e a r e n o t a p p y, n o t a p p y a t a l l! 6 M o b i l e a p p s s u i t s o m e e n v i r o n m e n t s, b u t w i t h o u r u s e r s, a n d o u r r e s e a r c h, i t i s f a r m o r e e x p e n s i v e f r o m t h e p e r s p e c t i v e o f t h e t o t a l c o s t o f o w n e r s h i p t o l o o k a f t e r, m a n a g e a n d m a i n t a i n t h o s e a p p s t h a n w e b a p p s. W e b a p p s a l l o w u s t o d e l i v e r s e r v i c e s b y, o f a n d o n t h e w e b. T h a t s t h e a p p r o a c h w e v e t a k e n. 4. Q u e s t i o n : W h a t w o u l d t h e p a n e l r e c o m m e n d f o r d e v e l o p i n g c o u n t r i e s s e e k i n g t o i m p r o v e d i g i t a l g o v e r n m e n t i n r e s p e c t o f e - p r o c u r e m e n t? U n f o r t u n a t e l y t h e r e w a s n o t i m e t o a d d r e s s t h i s q u e s t i o n. 5. C o m m e n t s o n C h a l l e n g e s a n d O p p o r t u n i t i e s : T h e c a p a b i l i t y a n d c a p a c i t y g a p s b e t w e e n d i f f e r e n t g o v e r n m e n t a g e n c i e s, a n d b e t w e e n d i f f e r e n t l e v e l s o f g o v e r n m e n t m e a n s a n i n c o n s i s t e n t a n d n o t - a l w a y s - j o i n e d - up- c i t i z e n e x p e r i e n c e ( A l l i s o n H o r n e r y ) P e r h a p s g o v e r n m e n t s c o u l d f o c u s o n t h e b a c k - e n d ( a n d t h e p r o v i s i o n o f p l a t f o r m s ) ; a n d l e t i n d u s t r y ( a n d c o m m u n i t i e s ) w o r k o n t h e c i t i z e n - f a c i n g f r o n t e n d w h i c h c h a n g e s m o r e f r e q u e n t l y. T E N T A T I V E C O N C L U S I O N S ( F r a n k a n d J a n e ) W e v e t a l k e d a l o t a b o u t f r o n t o f f i c e c o m p a r e d t o t h e b a c k o f f i c e, p a r t i c u l a r l y r e g a r d i n g t h e v a l u e a n d i m p a c t o f o p e n d a t a ; s e r v i c e s g e n e r a t e d b y a c c e s s t o o p e n d a t a ; t h e o p p o r t u n i t i e s f o r s e r v i c e s t o b e t a i l o r e d t o s p e c i f i c g r o u p s w i t h i n t h e p o p u l a t i o n ; a n d t h e p a c k a g i n g o f t h e s e r v i c e s, i n a e f f i c i e n t w a y, r e s p o n d i n g t o r e a l d e m a n d s a n d a c c e s s i n g t h e a p p r o p r i a t e c h a n n e l i n a t i m e l y w a y. O f f u n d a m e n t a l i m p o r t a n c e t o g o v e r n m e n t, a n d t o u p t a k e o f d i g i t a l s e r v i c e s, i s t r u s t i f t h e y a r e d e s i g n e d a r o u n d i n d i v i d u a l n e e d s a n d a r e s e c u r e e n o u g h, c h e a p e n o u g h a n d a c c e p t a b l e e n o u g h t h e n w e w i l l g e n e r a t e t h e t r u s t a n d a c c e l e r a t e t h e a d o p t i o n o f d i g i t a l g o v e r n m e n t b y t h e p u b l i c ( a n d t h e p u b l i c s e c t o r ). 6 h t t p s : / / g d s. b l o g. g o v. u k / / 0 3 / 1 2 / w e r e - n o t - a p p y - n o t - a p p y - at- a l l /

18 F u t u r e o f D i g i t a l G o v e r n m e n t 17 C h a llenge 3. W h a t o n e thing would you r e c o m m end t o a g o v e rnment l e ader i n a d e v eloping c o u n t r y s eeking to deliver digital g o v e r nment? H A V E T H E R I G H T P E O P L E : A s s e m b l e a n d a l i g n t h e p o l i t i c a l a n d i m p l e m e n t e r s l e v e l s t o m a k e t h e d i g i t a l a g e n d a o f t h e g o v e r n m e n t r e a l. I d e n t i f y t h e l e a d i n g m i n i s t r i e s p u r s u i n g t r a n s f o r m a t i o n a n d h a v e a s t r o n g o p e n - m i n d e d t e a m o f c o m m i t t e d p r o f e s s i o n a l s t o i m p l e m e n t t h e t r a n s f o r m a t i o n. T h e r i g h t T E A M t o l e a d t h e t o p - d o w n t r a n s f o r m a t i o n e f f o r t s, p e o p l e t o l e a d a n d t o i m p l e m e n t t h e t r a n s f o r m a t i o n ( M o l d o v a ) ) I N T E G R A T I O N O F A L L S E R V I C E S, A N D O F D I G I T A L S E R V I C E S i n i t i a l l y i n I n d i a h a v e c o n c e n t r a t e d o n i n d i v i d u a l s e r v i c e s, b u t n o w w o r k i n g f o r t h e s e r v i c e s t o b e j o i n e d u p o r i n t e g r a t e d t h r o u g h t h e b a c k e n d a n d a c c e s s e d t h r o u g h a s i n g l e w i n d o w m e c h a n i s m. T h e k e y t o s u c c e s s f u l d e l i v e r y o f d i g i t a l g o v e r n m e n t i n t h e t i m e t o c o m e i s w o r k i n g w i t h c i t i z e n s s o t h e y a r e p r o v i d e d w i t h g r e a t e r a n d e a s y a c c e s s t o d i g i t a l s e r v i c e s ( I n d i a ) P E R M I T T H E D E V E L O P M E N T O F A D E M A N D D R I V E N E C O - S Y S T E M T O g r o w a n d e v o l v e o v e r t i m e D I G I T A L G O V E R N M E N T n e e d s t o I N V O L V E a l l s t a k e h o l d e r s, c i t i z e n a n d p r i v a t e s e c t o r. S H A R E T H E O W N E R S H I P O F D I G I T A L G O V E R N M E N T w i t h a l l s t a k e h o l d e r s i s e s s e n t i a l f o r s u c c e s s f u l c o l l a b o r a t i o n on p r o b l e m i d e n t i f i c a t i o n, f r a m i n g, d e s i g n and d e l i v e r y. T h i s g o e s w e l l b e y o n d e - s e r v i c e s t o e c o n o m i c a n d s o c i e t a l g r o w t h. C H O O S E Y O U R P E R F O R M A N C E M E A S U R E S O F S U C C E S S C A R E F U L L Y t h e y n e e d t o b e l o c a l i z e d a n d r e l e v a n t i n y o u r c o u n t r y s o t h a t w h e n t h e e x t e r n a l f o l k s t e l l y o u a r e i n t h e t o p o r b o t t o m 1 0, y o u n e e d t o b e c l e a r a b o u t w h a t t h e d i f f e r e n c e s a r e a n d w h y, s o t h a t t h e p u b l i c a n d m i n i s t e r s a n d g o v e r n m e n t o p p o s i t i o n p a r t i e s u n d e r s t a n d. A c o m m u n i c a t i o n s p a c k a g e i s e s s e n t i a l a t t h e o u t s e t. I n C a n a d a, t h e s t r u c t u r e a n d o r g a n i s a t i o n o f t h e o p e n g o v e r n m e n t w e b s i t e l e d t o l o w r a t i n g s on f i n a n c i a l o p e n n e s s. F O C U S O N W H A T I S T H E U S E R S N E E D? T h i s a l l o w s u s t o d e f i n e a n d d e l i v e r t h e a r c h i t e c t u r e a n d s e r v i c e s a r o u n d t h e c i t i z e n s, n o t t h e g o v e r n m e n t. N o t e f r o m M a r t h a D o r r i s ( U S A ) B e y o n d a s k i n g w h a t t h e n e e d i s w e s h o u l d a s k. W H A T E X P E R I E N C E S D O T H E C I T I Z E N S W A N T? U n d e r s t a n d i n g t h i s, a n d t h e ir c u r r e n t l i v e d e x p e r i e n c e s, i s w h a t l e a d s t o e a s e o f u s e, a c c e s s i b i l i t y, e n j o y a b i l i t y a n d b u i l d s t r u s t.

19 F u t u r e o f D i g i t a l G o v e r n m e n t 18 Y o u n e e d a A W E L L O R G A N I S E D B A C K O F F I C E i n o r d e r t o p r o v i d e a s u b s t a n t i a l a n d c o s t - e f f e c t i v e p l a t f o r m f r o m w h i c h d i g i t a l g o v e r n m e n t c a n e v o l v e ( B e l g i u m ). T h i s c a n t a k e a l o n g t i m e t o a c h i e v e c u l t u r a l, i n v e s t m e n t a n d s t r u c t u r a l m a t t e r s b e y o n d t h e t e c h n o l o g i c a l. USE P R O V E N O P E N C O D E A N D T R A D E C R A F T a v a i l a b l e f r o m t h e U K G o v e r n m e n t s G I T H U B - h t t p s : / / g i t h u b. c o m / a l p h a g o v ( I n v i t a t i o n f r o m L i a m M a x w e l l, U K G C T O ) C l o s i n g S t a tement C h r i s V e i n, C h i e f I n n o v a t i o n O f f i c e r f o r G l o b a l I C T D e v e l o p m e n t I a m a w a r e o f t h e c o n t i n u i n g d i s c u s s i o n a b o u t w h e t h e r t h e C I O p o s i t i o n i s g o i n g t o b e r e p l a c e d b y t h e C h i e f D a t a O f f i c e r, o r C T O. I t h i n k t o d a y s d i s c u s s i o n s h o w s t h a t t h e r o l e o f t h e C I O i s s t r o n g a n d w i l l c o n t i n u e i n d e f i n i t e l y. B y w o r k i n g t o g e t h e r, w e c a n r e f i n e t h e s o l u t i o n s t o m a n y o f t h e c h a l l e n g e s i m p a c t i n g n a t i o n s s u c h a s m a k i n g s u r e t h a t t h e r e i s a f f o r d a b l e e c o n o m i c g r o w t h a n d j o b c r e a t i o n, m o r e e f f i c i e n t a n d e f f e c t i v e g o v e r n m e n t, a n d t o s u p p o r t s o c i a l p o l i c y c h a n g e s. T h e d e m a n d s f r o m c i t i z e n s a r e i n c r e a s i n g ; t h e a v a i l a b l e f u n d i n g i s a l w a y s d e c r e a s i n g, a n d t h e r e i s a n i n c r e d i b l e r a n g e a n d a m o u n t o f t e c h n o l o g i e s t o u n d e r s t a n d, c o n n e c t t o a n d m a n a g e, a s w e l l a s t h e a s s o c i a t e d s e c u r i t y c o n c e r n s. G o v e r n m e n t a s a p l a t f o r m, c o m m u n i t y a s t h e c a p a c i t y a n d a c t i v e l y i n v o l v i n g c u s t o m e r s i s t h e n e w a p p r o a c h. E m p o w e r i n g c i v i l s o c i e t y, a c a d e m i c s a n d t h e p r i v a t e s e c t o r t o h a v e m o r e c o n t r o l o f t h e i r e c o n o m i c a n d s o c i a l f u t u r e s, d e p e n d s o n p o l i t i c a l p o s i t i o n s, l e a d e r s h i p a n d g r e a t t e a m s t o h e l p a c c o m p l i s h w h a t i s p o s s i b l e. B u i l d i n g a w o r l d w i d e n e t w o r k o f p r a c t i t i o n e r s a n d g r o w i n g t h e c o l l e c t i v e e x p e r t i s e i n d i g i t a l g o v e r n m e n t i s o u r o b j e c t i v e. T h a n k y o u t o e v e r y o n e f o r y o u r e n l i g h t e n i n g d i s c u s s i o n.

20 F u t u r e o f D i g i t a l G o v e r n m e n t 19 G u i d i n g S t a t e m e n t s d i g i t a l g o v e r n m e n t i s m o r e t h a n j u s t g o v e r n m e n t i t i s a n e c o s y s t e m o f i n t e r e s t s, i d e a s a n d c a p a b i l i t y a l s o i n v o l v i n g c i v i l s o c i e t y, i n d i v i d u a l s a n d t h e p r i v a t e s e c t o r t h a t c a n c o l l e c t i v e l y i d e n t i f y i s s u e s a n d o p p o r t u n i t i e s a n d c o - c r e a t e s o l u t i o n s t h a t w i l l l e a d t o j o b a n d b u s i n e s s c r e a t i o n a k e y i s a r c h i t e c t u r e ; d e s i g n a r o u n d c i t i z e n s n e e d s u s i n g l o c a l s t a n d a r d s n o t d e f i n e d b y g o v e r n m e n t s t r u c t u r e s, a n d d o n t s t o p a t n e e d s, u n d e r s t a n d t h e l i v e d e x p e r i e n c e s o f c i t i z e n s = t h i s i s t h e s t a r t i n g p o i n t a c k n o w l e d g i n g a n d f a c i l i t a t i n g t h e d e v e l o p m e n t o f a f l e x i b l e a n d d e m a n d - d r i v e n e c o s y s t e m w i l l m e e t n e e d s o v e r t i m e a n d e n s u r e r e s p o n s i v e, c o s t - e f f e c t i v e a n d i n t e g r a t e d s e r v i c e s a n d e x p e r i e n c e s d i g i t a l g o v e r n m e n t i s a j u d i c i o u s b a l a n c e b e t w e e n t o p - d o w n p r i o r i t i e s a n d c a p a c i t i e s o f g o v e r n m e n t a n d b o t t o m - u p i d e a s, e x p e r i e n c e s, a p p s a n d c a p a b i l i t i e s o f c i t i z e n s, p r i v a t e s e c t o r a n d c i v i l s o c i e t y conve r g e d e - i n f r a s t r u c t u r e s f o r g o v e r n m e n t s a r e c h a l l e n g i n g t o a c h i e v e, b u t a r e n o w p r o v i d i n g t r a n s f o r m a t i o n a l a n d f a s t t o d e l i v e r, l o w - c o s t p l a t f o r m s f o r d i g i t a l s e r v i c e s l o o k t o t h e c h a n n e l s t h a t o u r c i t i z e n s a r e a l r e a d y u s i n g a n d r e q u e s t i n g r e s p o n s e s f r o m u s ; t a p s o c i a l m e d i a f o r s u g g e s t i o n s ( a n d c o m p l a i n t s ) f r o m c i t i z e n s f o c u s o n i n d i v i d u a l a n d i n t e g r a t e d s e r v i c e s. E m p o w e r c i t i z e n s t h r o u g h b e t t e r a c c e s s c h o o s e s u c c e s s m e a s u r e s c a r e f u l l y ; b e l o c a l i z e d a n d d e v e l o p a n e f f e c t i v e c o m m u n i c a t i o n s p a c k a g e t o h i g h l i g h t t h e j o u r n e y t o d i g i t a l g o v e r n m e n t, a n d d i g i t a l s o c i e t y. h a v i n g a v i s i o n i s i m p o r t a n t, h a v i n g l e a d e r s h i p t o g u i d e t r a n s f o r m a t i o n i s e s s e n t i a l a n d w i t h t h e r i g h t t e a m a n d c o l l a b o r a t i o n s, o u r p e o p l e c a n d e l i v e r a n d r e a l i z e w h a t s p o s s i b l e. R e f e r e n c e s T O M L O O S E M O R E, D E P U T Y D I R E C T O R, G O V E R N M E N T D I G I T A L S E R V I C E, UK C A B I N E T O F F I C E, J U N E 05, H T T P : / / h t t p : / / w w w. s l i d e s h a r e. n e t / i n t s c o t l a n d / t o m - l o o s e m o r e g o v e r n m e n t - d i g i t a l - s e r v i c e? q i d = 6 e 7 8 c d f 7 - e 5 d a - 4a2e- 9 e 0 b f b d 1 7 c 4 6 & v = d e f a u l t & b = & f r o m _ s e a r c h = 1 - ).

CONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES

CONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES CONSUMERS' ACTIVITIES WITH MOBILE PHONES IN STORES Global GfK survey February 2015 1 Global GfK survey: Consumers activities with mobile phones in stores 1. Methodology 2. Global results 3. Country results

More information

Quarterly Administrative Follow-Up Audit Quarter Ended December 31, 2011 January 18, 2012 Report Nr 1/12

Quarterly Administrative Follow-Up Audit Quarter Ended December 31, 2011 January 18, 2012 Report Nr 1/12 Quarterly Administrative Follow-Up Audit Quarter Ended December 31, 2011 January 18, 2012 Report Nr 1/12 Distribution: To: President & CEO Senior Vice President & Chief Financial Officer Senior Vice President,

More information

Compendium of verification rules for report S 2.18-L «Quarterly statistical balance sheet of insurance corporations Luxembourg entity»

Compendium of verification rules for report S 2.18-L «Quarterly statistical balance sheet of insurance corporations Luxembourg entity» In case of discrepancies between the French and the English text, the French text shall prevail Compendium of verification rules for report S 2.18-L «Quarterly statistical balance sheet of insurance corporations

More information

IAMRA NEWS UPDATE APRIL 2005

IAMRA NEWS UPDATE APRIL 2005 IAMRA April 2005, page 1 INTERNATIONAL CO-OPERATION IN MEDICAL REGULATION IAMRA NEWS UPDATE APRIL 2005 This communication is provided in a continued effort to present IAMRA members and other international

More information

Note: This App is under development and available for testing on request. Note: This App is under development and available for testing on request. Note: This App is under development and available for

More information

Young ICT Policy Leaders

Young ICT Policy Leaders Speakers/Panelists - Profiles BACKGROUND This document presents short biographies on the speakers/panelists that will be attending the Young ICT Policy Leaders programme during Council 2015. Profile of

More information

Role of mayor summary

Role of mayor summary Note: Information about council structures across Australia is in the Background Paper on p.32. Role of mayor summary Role Tas Vic NSW QLD WA SA NT # To preside at council meetings Y Y Y Y Y Y Y 7 Act

More information

South East of Process Main Building / 1F. North East of Process Main Building / 1F. At 14:05 April 16, 2011. Sample not collected

South East of Process Main Building / 1F. North East of Process Main Building / 1F. At 14:05 April 16, 2011. Sample not collected At 14:05 April 16, 2011 At 13:55 April 16, 2011 At 14:20 April 16, 2011 ND ND 3.6E-01 ND ND 3.6E-01 1.3E-01 9.1E-02 5.0E-01 ND 3.7E-02 4.5E-01 ND ND 2.2E-02 ND 3.3E-02 4.5E-01 At 11:37 April 17, 2011 At

More information

ASIA AND THE PACIFIC POLICY SOCIETY CONFERENCE 2014: G20 S POLICY CHALLENGES FOR ASIA AND THE PACIFIC 11-12 MARCH 2014

ASIA AND THE PACIFIC POLICY SOCIETY CONFERENCE 2014: G20 S POLICY CHALLENGES FOR ASIA AND THE PACIFIC 11-12 MARCH 2014 ASIA AND THE PACIFIC POLICY SOCIETY CONFERENCE 2014: G20 S POLICY CHALLENGES FOR ASIA AND THE PACIFIC 11-12 MARCH 2014 Crawford School of Public Policy ANU College of Asia & the Pacific Asia and the Pacific

More information

BOARD MEMBERS PROFILE 2015-2016

BOARD MEMBERS PROFILE 2015-2016 BOARD MEMBERS PROFILE 2015-2016 Photo Name, Email, Company, Child(ren) s Grades Nationality Years at AISC Years on Board ship Gayathri Sriram - Chairperson gayathrisriram@ucalauto.com Gayathri returned

More information

HOW SUCCESSFUL IS MOBILE LEARNING? Desmond Keegan

HOW SUCCESSFUL IS MOBILE LEARNING? Desmond Keegan HOW SUCCESSFUL IS MOBILE LEARNING? Desmond Keegan DEFINITION Mobile learning is the provision of education and training on PDAs (Personal Digital Assistants). smartphones and mobile phones, including palmtops,

More information

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

IT Strategic Planning 80 Insights from Australian Boards and IT Management

IT Strategic Planning 80 Insights from Australian Boards and IT Management IT Strategic Planning 80 Insights from Australian Boards and IT Management Paras Shah President ISACA Sydney Bradley Busch Director, Board Secretary itsmf Australia 80 Insights Strategic Planning Challenges

More information

Development, Concepts and Doctrine Centre. Rear Admiral J M L Kingwell Director DCDC

Development, Concepts and Doctrine Centre. Rear Admiral J M L Kingwell Director DCDC Development, Concepts and Doctrine Centre Rear Admiral J M L Kingwell Director DCDC Development, Concepts and Doctrine Centre Impartial and objective DCDC is the MOD s independent think tank Secretary

More information

Industry Engagement Event. CLOUD COMPUTING SOLUTIONS CONSULTATION EN578 151297/A November 13 th, 2014 Delta Hotel, Ottawa.

Industry Engagement Event. CLOUD COMPUTING SOLUTIONS CONSULTATION EN578 151297/A November 13 th, 2014 Delta Hotel, Ottawa. Industry Engagement Event CLOUD COMPUTING SOLUTIONS CONSULTATION EN578 151297/A November 13 th, 2014 Delta Hotel, Ottawa. Safe Harbour Statement This presentation contains information regarding potential

More information

SMART GOVERNMENT DAYS

SMART GOVERNMENT DAYS SMART GOVERNMENT DAYS Ulaanbaatar Mongolia, May 2-3, 2013 Smart Solutions is about identifying and scaling innovative, ICT-enabled approaches to development challenges. In this 1.5 day event the Cabinet

More information

ICT investment trends in the retail banks. Enterprise ICT spending patterns through to the end of 2015 August 2014

ICT investment trends in the retail banks. Enterprise ICT spending patterns through to the end of 2015 August 2014 ICT investment trends in the retail banks Enterprise ICT spending patterns through to the end of 2015 August 2014 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of

More information

The Basel Committee on Banking Supervision: Its Global Role and Current Initiatives

The Basel Committee on Banking Supervision: Its Global Role and Current Initiatives The Basel Committee on Banking Supervision: Its Global Role and Current Initiatives United Nation s General Assembly Working Group on the World Financial and Economic Crisis and its Impact on Development

More information

Contingency Planning in ICSA Member Countries

Contingency Planning in ICSA Member Countries Contingency Planning in ICSA Member Countries Australia In an effort to review and upgrade Australia s capacity to deal with threats to critical infrastructure, the government has formed a Trusted Information

More information

Legislative Council Panel on Information Technology and Broadcasting

Legislative Council Panel on Information Technology and Broadcasting LC Paper No. CB(1)185/02-03(05) Legislative Council Panel on Information Technology and Broadcasting Memorandum of Understanding on Co-operation in Information and Communications Technology Purpose This

More information

Workplace Safety & Insurance Board of Ontario Organizational Structure

Workplace Safety & Insurance Board of Ontario Organizational Structure Board of Directors Chair Fair Practices Commission of the Secretary President & CEO Chair/BOD Direct Advisors as required Chief Corporate r Chief Financial r Chief Operating r Chief Strategy/Chief Transformation

More information

A guide to our services for universities and governments outside the UK

A guide to our services for universities and governments outside the UK A guide to our services for universities and governments outside the UK Enhancing learning and teaching in higher education We work across the global higher education system to bring about changes that

More information

EXECUTIVE DIRECTOR, SKILLS & EMPLOYMENT JOB & PERSON SPECIFICATION SEPTEMBER 2015

EXECUTIVE DIRECTOR, SKILLS & EMPLOYMENT JOB & PERSON SPECIFICATION SEPTEMBER 2015 EXECUTIVE DIRECTOR, SKILLS & EMPLOYMENT JOB & PERSON SPECIFICATION SEPTEMBER 2015 EXECUTIVE ROLE STATEMENT JOB TITLE: CONTRACT TERM: Executive Director, Skills and Employment SAES2 3-5 years DEPARTMENT:

More information

Smarter Borders 2015 Attendee List 18.02.15

Smarter Borders 2015 Attendee List 18.02.15 Job Title Account Country Customs Counselor New Zealand Embassy to the EU & NATO New Zealand Project Manager International Centre for Migration Policy Development (ICMPD) Austria Head of Aviation, Security

More information

DESIGN THINKING WITH SAP CUSTOMER STORIES

DESIGN THINKING WITH SAP CUSTOMER STORIES DESIGN THINKING WITH SAP CUSTOMER STORIES Nikkei Sangyo Simbun (Japan) Japan Economic Newspaper The Nikkei is the world s largest financial newspaper with 300 million copies in circulation daily. As part

More information

KOBA 2015. Exhibition Result Post Show Report. A. at a Glance

KOBA 2015. Exhibition Result Post Show Report. A. at a Glance KOBA 2015 Exhibition Result Post Show Report A. at a Glance 1. Title : 25rd Korea International Broadcast Audio & Lighting Equipment Show -KOBA 2015-2. Theme : Broadcasting, Touching your Emotion. 3. Period

More information

October 30, 2014. How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth. Dr. Robert D. Atkinson, President, ITIF.

October 30, 2014. How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth. Dr. Robert D. Atkinson, President, ITIF. October 30, 2014 How IT, Including the Cloud and IOT, Can Drive Canadian Economic Growth Dr. Robert D. Atkinson, President, ITIF @RobAtkinsonITIF The Information Technology and Innovation Foundation is

More information

E-Government for Disaster Risk Management

E-Government for Disaster Risk Management Regional Training Workshop in Asia and the Pacific: Sustainable Development and Disaster Risk Management Using E-Government 25-27 March 2015 Songdo, Republic of Korea E-Government for Disaster Risk Management

More information

Information and Communications Technology (ICT) Steering Committee - Information Sheet

Information and Communications Technology (ICT) Steering Committee - Information Sheet Information and Communications Technology (ICT) Steering Committee - Information Sheet Version 2.2 Thursday, June 30, 2011 Document Ownership Information Document Owner M Livesley Document Preparation

More information

Career Education in Korea

Career Education in Korea Career Education in Korea Dr. Joo Hee CHANG Researcher 1 1 Overview 2 Recent Career Education Policy Reform 3 Career Education R & D at KRIVET 4 Future of Career Education 2 Part 1 OVERVIEW : EDUCATION

More information

Tracking Healthcare as a Priority Issue (Spring 2014)

Tracking Healthcare as a Priority Issue (Spring 2014) Tracking Healthcare as a Priority Issue (Spring ) A Twenty-Four Country Comparison and Drill-Down into Canada, US, UK, Australia and France Visit www.ipsos.com for information about all of our products

More information

GEOSPATIAL DATA MANAGEMENT

GEOSPATIAL DATA MANAGEMENT GEOSPATIAL DATA MANAGEMENT DR. SUHAZIMAH BINTI DZAZALI DEPUTY DIRECTOR GENERAL (ICT) MAMPU 29 SEPTEMBER 2015 1 MAMPU, Prime Minister s Department 1 MALAYSIAN CONTEXT 2 Moving forward Eleventh Malaysia

More information

Sustainable Solutions. Switch to future thinking

Sustainable Solutions. Switch to future thinking Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,

More information

Higher Education and Research in Finland. Department for Higher Education and Science Policy Immo Aakkula, Counsellor of Government 25.8.

Higher Education and Research in Finland. Department for Higher Education and Science Policy Immo Aakkula, Counsellor of Government 25.8. Higher Education and Research in Finland Department for Higher Education and Science Policy Immo Aakkula, Counsellor of Government 25.8.2015 Minister of Education and Culture Permanent Secretary Internal

More information

SEOUL-MELBOURNE MULTILATERAL MEMORANDUM OF UNDERSTANDING COOPERATION IN COUNTERING SPAM

SEOUL-MELBOURNE MULTILATERAL MEMORANDUM OF UNDERSTANDING COOPERATION IN COUNTERING SPAM SEOUL-MELBOURNE MULTILATERAL MEMORANDUM OF UNDERSTANDING ON COOPERATION IN COUNTERING SPAM The Signatories to this Memorandum of Understanding, CONSIDERING that the protection of the information economy

More information

The Board, the Committees and the Company.

The Board, the Committees and the Company. Communication Policy Level: Board Policy no: BRD-BP-004 Version no: 2.0 Approved by: Board POLICY PURPOSE SCOPE The Company is committed to promoting effective communication with its shareholders and the

More information

2012-20 CS Awards in Americas

2012-20 CS Awards in Americas 2012-20 CS Awards in Americas Brazil Excellence in Contact Center Bronze -The Art of Customer Relations Canada Customer Service Leader of the Year Customer Service Trainer of the Year Colombia Portafolio

More information

BPMR Mission: Korea. Industry to Industry Dialogue on Emissions Trading and Market Readiness

BPMR Mission: Korea. Industry to Industry Dialogue on Emissions Trading and Market Readiness BPMR Mission: Korea Industry to Industry Dialogue on Emissions Trading and Market Readiness I. Introduction September 26-27 COEX Convention & Exhibition Center, Gangnam-Gu Seoul, Republic of Korea In April

More information

Long series on consumer prices data documentation

Long series on consumer prices data documentation Long series on consumer prices data documentation The BIS s data set for consumer prices contains long monthly and annual time series for 60 countries. The average length of the monthly series is close

More information

History Future cooperation...steinbeis

History Future cooperation...steinbeis About : History Future cooperation...steinbeis Daniela Chiran Project Manager Steinbeis-Europa-Zentrum, Germany 03.06.2014, Athen 1 History, culture, friendship. networking approch v 2 . 3 About Steinbeis.

More information

3D Workspace: a new dimension to your desktop

3D Workspace: a new dimension to your desktop 3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised

More information

Symantec State of the Data Center Research Highlights. October 2007

Symantec State of the Data Center Research Highlights. October 2007 Symantec Research Highlights October 2007 Research Overview Quantitative and qualitative study conducted in September 2007 Purpose: Provide a comprehensive set of trends and issues that impact data center

More information

Status : Underway Update/Rationale: As of June 30, 2014

Status : Underway Update/Rationale: As of June 30, 2014 1. The Chief Information Officer should strengthen governance and strategic direction related to information management by establishing or enhancing the following key elements: Develop and approve an IM

More information

The Hon Wayne Swan MP. United States of America and the United Kingdom

The Hon Wayne Swan MP. United States of America and the United Kingdom The Hon Wayne Swan MP United States of America and the United Kingdom 11-23 January 2015 Wayne Swan MP MEMBE8 FOR 1 ll LEY Overseas Study Travel Report Special Minister of State Parliament House CANBERRA

More information

RCN Fellowship and Honorary Fellowship The pride of the RCN

RCN Fellowship and Honorary Fellowship The pride of the RCN RCN Fellowship and Honorary Fellowship The pride of the RCN The Fellowship and Honorary Fellowship are the highest awards the Royal College of Nursing can bestow. They are given to those who have made

More information

ICTs and Employment Creation. Monametsi Kalayamotho CEO, Moro Group

ICTs and Employment Creation. Monametsi Kalayamotho CEO, Moro Group ICTs and Employment Creation Monametsi Kalayamotho CEO, Moro Group Creating a strong ICT vision and strategy What can we learn from Singapore Double the value added of the ICT industry to $17 billion 2x

More information

PARLIAMENTARY BUDGET OFFICIALS NETWORK SURVEY BACKGROUND NOTES

PARLIAMENTARY BUDGET OFFICIALS NETWORK SURVEY BACKGROUND NOTES PUBLIC GOVERNANCE AND TERRITORIAL DEVELOPMENT DIRECTORATE PUBLIC GOVERNANCE COMMITTEE Working Party of Senior Budget Officials PARLIAMENTARY BUDGET OFFICIALS NETWORK SURVEY BACKGROUND NOTES 1) COMMITTEE

More information

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or

More information

Study on Expense Ratios for Mutual Funds

Study on Expense Ratios for Mutual Funds 2016 Study on Expense Ratios for Mutual Funds FOUNDATION OF INDEPENDENT FINANCIAL ADVISORS Table of Contents STUDY ON EXPENSE RATIOS FOR MUTUAL FUNDS... 2 1. OVERVIEW:... 2 2. COST OF OWNERSHIP (CoO) OF

More information

Global Benchmarking and the Complexity Index

Global Benchmarking and the Complexity Index Global Benchmarking and the Complexity Index Johan Bergstrom BencHEIT Task force meeting Barcelona 13/11 2015 What is CHEITA What is the CHEITA Benchmarking Project What is the Complexity Index Next Steps

More information

Big Gets Bigger, Smaller Gets Smaller

Big Gets Bigger, Smaller Gets Smaller latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.

More information

E-GOVERNANCE, A GLOBAL JOURNEY

E-GOVERNANCE, A GLOBAL JOURNEY E-GOVERNANCE, A GLOBAL JOURNEY Global E-Governance Series Volume 4 Recently published in this series Vol. 3. Vol. 2. Vol. 1. T. Obi (Ed.), The Innovative CIO and e-participation in e-government Initiatives

More information

Models of Natural Language In modeling English (or another natural language) we ignore meaning and even grammar. That is, we ignore semantics.

Models of Natural Language In modeling English (or another natural language) we ignore meaning and even grammar. That is, we ignore semantics. Models of Natural Language In modeling English (or another natural language) we ignore meaning and even grammar. That is, we ignore semantics. Instead, we treat English as being the result of some random

More information

Buxton School MA. International Student Diversity at TABS Member Schools

Buxton School MA. International Student Diversity at TABS Member Schools Buxton School MA #1 International Student Diversity at TABS Member Schools TA B S R E P O RT S 1 The numbers of international students interested and enrolling in TABS member boarding schools have grown

More information

Line 2007 2008 2009 2010 2011 2012 No. Corporate Costs Actual Actual Actual Budget Plan Plan (a) (b) (c) (d) (e) (f)

Line 2007 2008 2009 2010 2011 2012 No. Corporate Costs Actual Actual Actual Budget Plan Plan (a) (b) (c) (d) (e) (f) Table 1 Table 1 Corporate Support & Administrative Groups - OPG ($M) No. Corporate Costs Actual Actual Actual Budget Plan Plan 1 Business Services & IT 1 214.0 207.4 207.2 205.2 208.2 207.9 2 Finance 2

More information

EA@GC. Enterprise Architecture at the Government of Canada

EA@GC. Enterprise Architecture at the Government of Canada EA@GC Enterprise Architecture at the Government of Canada Gary Doucet Chief Architect, Government of Canada Treasury Board Secretariat Vice President, Association of Enterprise Architects April 2008 Lets

More information

RIA: Benefits and Application

RIA: Benefits and Application RIA: Benefits and Application Scott Jacobs Managing Director, Jacobs and Associates WORKSHOP ON GOOD REGULATORY PRACTICE WTO, Geneva 18-19 MARCH 2008 1 The Golden Age of Regulation Regulation is a normal

More information

Information Technology Plan 2013 of Korea University

Information Technology Plan 2013 of Korea University , pp.159-163 http://dx.doi.org/10.14257/astl.2014.51.36 Information Technology Plan 2013 of Korea University Tae-Yong Shim 1, Il-Jun Choi 2, and Jin Kim 3 and Young-Hun Lee 4 1 Department of Information

More information

Final minutes TBG 19 egovernment Conference call 14/12/2006 from 5.00 to 7.00 GMT

Final minutes TBG 19 egovernment Conference call 14/12/2006 from 5.00 to 7.00 GMT Attendees Name TBG19_06_013_MinutesDecConferenceCall_v02 Final minutes TBG 19 egovernment Conference call 14/12/2006 from 5.00 to 7.00 GMT First Name Organisation Country Arndt (AA) Adam Danish IT and

More information

Government Funding. www.vivacitycoaching.com.au Government Funding- APR14.docx 29- Apr- 14. 1 of 6

Government Funding. www.vivacitycoaching.com.au Government Funding- APR14.docx 29- Apr- 14. 1 of 6 Government Funding 1 of 6 NSW Smart and skilled Smart and Skilled is a reform of the NSW vocational educational and training system. It will give people the chance to gain skills they need to get a job

More information

THE PRESIDENCY LAPSSET CORRIDOR DEVELOPMENT AUTHORITY DIRECTOR GENERAL / CHIEF EXECUTIVE OFFICER S OFFICE

THE PRESIDENCY LAPSSET CORRIDOR DEVELOPMENT AUTHORITY DIRECTOR GENERAL / CHIEF EXECUTIVE OFFICER S OFFICE LAPSSET CORRIDOR DEVELOPMENT AUTHORITY DIRECTOR GENERAL / CHIEF EXECUTIVE OFFICER S OFFICE Chester House, 2 nd Floor Phone: +254 (0) 20-2219098 P.O. Box 45008 00100 Fax: +254 (0) 20-2218968 Koinange Street

More information

TAZEEM PASHA MANAGER, BUSINESS RETENTION AND EXPANSION SELECTUSA U.S. DEPARTMENT OF COMMERCE

TAZEEM PASHA MANAGER, BUSINESS RETENTION AND EXPANSION SELECTUSA U.S. DEPARTMENT OF COMMERCE TAZEEM PASHA MANAGER, BUSINESS RETENTION AND EXPANSION SELECTUSA U.S. DEPARTMENT OF COMMERCE Tazeem Pasha serves as Manager, Business Retention and Expansion at SelectUSA. Established by Executive Order

More information

ODEP/ATIA Alliance Report. March 1, 2012 March 1, 2014

ODEP/ATIA Alliance Report. March 1, 2012 March 1, 2014 ODEP/ATIA Alliance Report March 1, 2012 March 1, 2014 I. Alliance Background Date Alliance Signed: March 1, 2012 This report describes the purpose and scope of the Alliance between the U.S. Department

More information

INVESTMENT PLANNING AND PRIORITY SETTING: Management Approaches to Resource Allocation

INVESTMENT PLANNING AND PRIORITY SETTING: Management Approaches to Resource Allocation INVESTMENT PLANNING AND PRIORITY SETTING: Management Approaches to Resource Allocation Treasury Board Secretariat: Mel Thompson : Catherine Ella, P Eng, PMP Speakers Mel Thompson is the Principal Analyst

More information

Fostering cloud computing in Europe and Latin America

Fostering cloud computing in Europe and Latin America Fostering cloud computing in Europe and Latin America An ECLAC European Commission (DG CONNECT) Workshop February 4, 2014 Celso Furtado Conference Room ECLAC headquarters Dag Hammarskjöld 3477 Vitacura,

More information

PROGRAMME PHOTOGRAPHS

PROGRAMME PHOTOGRAPHS Launching of online Training Registration System linked with the website of MSME-DI, Kolkata by Shri Virbhadra Singh, Hon ble Union Minister(MSME), Govt. of India Shri Virbhadra Singh, Hon ble Union Minister

More information

APPENDIX C: BENEFICIAL OWNERSHIP

APPENDIX C: BENEFICIAL OWNERSHIP APPENDIX C: BENEFICIAL OWNERSHIP Refer to Completion Guide (Pages 8-10) or contact your Account Manager if clarification required. Section A: Classification of Ownership RBC is required to collect beneficial

More information

SCHEDULE FOI 14/017. Granted/Refused

SCHEDULE FOI 14/017. Granted/Refused Ref: 14/017 Record Description SCHEDULE FOI 14/017 Granted/Part- Granted/Refused Section exempted under: a. All records of correspondence received, created, sent and/or circulated, held by programme countries

More information

Global Cybersecurity Index Good Practices

Global Cybersecurity Index Good Practices AUSTRALIA Global Cybersecurity Index Good Practices LEGAL Australia has acceded to the Council of Europe Convention on Cybercrime. The convention came into force on 1 March 2013. Cybercrime Legislation

More information

The Australian Capital Territory in the Asian Century

The Australian Capital Territory in the Asian Century The Australian Capital Territory in the Asian Century August 2013 SUMMARY The Australian Government s Australia in the Asian Century White Paper has given added impetus to action the ACT government is

More information

Info-Tech Research Group. Media Kit

Info-Tech Research Group. Media Kit Info-Tech Research Group Media Kit Media Support How can our analysts help you? Info-Tech Research Group is a full-service, IT research and advisory company providing tactical and practical advice to IT

More information

OPE R ATION R A PID ROI Situation:

OPE R ATION R A PID ROI Situation: OPE R ATION R A PID ROI Situation: IT complexity is impeding the delivery of highquality healthcare and puts patient data at risk. Objec t ive: Help your health system improve quality of care delivery

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

Speakers. Robert B. Zoellick President, World Bank Group. The Honourable Beverley J. Oda Minister of International Cooperation, Canada

Speakers. Robert B. Zoellick President, World Bank Group. The Honourable Beverley J. Oda Minister of International Cooperation, Canada Robert B. Zoellick President, World Bank Group Robert B. Zoellick has been the president of The World Bank Group since July 1, 2007. He served in President George W. Bush's cabinet as U.S. Trade Representative

More information

Talent management: Skills, capability and succession planning. David Allen, Deputy Head of Government Finance, United Kingdom 14 September 2015

Talent management: Skills, capability and succession planning. David Allen, Deputy Head of Government Finance, United Kingdom 14 September 2015 Talent management: Skills, capability and succession planning David Allen, Deputy Head of Government Finance, United Kingdom 14 September 2015 The Financial Management Reform (FMR) Programme is a cross-government

More information

SESSION #1: THE REVOLUTION HAS ARRIVED: ARE YOU READY?

SESSION #1: THE REVOLUTION HAS ARRIVED: ARE YOU READY? SESSION #1: THE REVOLUTION HAS ARRIVED: ARE YOU READY? Dato Dan E Khoo, Vice President Corporate Strategy, MDeC Presented by: THE 3 RD INDUSTRIAL REVOLUTION IS MADE POSSIBLE WITH DIGITAL TECHNOLOGY 1 st

More information

Re: Inquiry into the Higher Education and Research Reform Amendment Bill 2014

Re: Inquiry into the Higher Education and Research Reform Amendment Bill 2014 The Secretary Senate Education and Employment Committees PO Box 6100 Parliament House CANBERRA ACT 2600 22 September 2014 ABN: 39 070 265 734 National Secretariat Sydney Institute of TAFE NSW Turner Hall

More information

The Status of Women in Leadership Across the Commonwealth

The Status of Women in Leadership Across the Commonwealth Baseline Data Report The Status of Women in Leadership Across the Commonwealth In Political and Civil Service, State-owned Enterprises and Private Sector Corporate Boards BASELINE DATA REPORT The Status

More information

Smart Cities: Building a technological hive-mind or a framework for sustainable smart clusters!

Smart Cities: Building a technological hive-mind or a framework for sustainable smart clusters! Smart Cities: Building a technological hive-mind or a framework for sustainable smart clusters! Sub-Theme Technologies for redefining India T a b l e o f C o n t e n t s A b s t r a c t 3 I n t o d u c

More information

HM Treasury Freedom and Choice in Pensions 11 June 2014

HM Treasury Freedom and Choice in Pensions 11 June 2014 CONSULTATION RESPONSE HM Treasury Freedom and Choice in Pensions 11 June 2014 1. The welcomes the opportunity to respond to HM Treasury s consultation, Freedom and choice in pensions. 2. The is the largest

More information

Partnership prospectus

Partnership prospectus Partnership prospectus Why NextGen Government, why now? Ground breaking progress has been made in the approach to digital government over the last few years, which the new Digital Transformation Office

More information

The Role of Independent Fiscal Institutions. Lisa von Trapp Budgeting and Public Expenditures Organisation for Economic Cooperation and Development

The Role of Independent Fiscal Institutions. Lisa von Trapp Budgeting and Public Expenditures Organisation for Economic Cooperation and Development The Role of Independent Fiscal Institutions Lisa von Trapp Budgeting and Public Expenditures Organisation for Economic Cooperation and Development Luxembourg, 7 June 2011 What is an Independent Fiscal

More information

CURRICULUM VITAE. Kodzo Gadzekpo ADOMEY

CURRICULUM VITAE. Kodzo Gadzekpo ADOMEY CURRICULUM VITAE Kodzo Gadzekpo ADOMEY University of Ghana Computing Systems University of Ghana, Legon +233-203574626 +233-243574626 madomey@hotmail.com madomey@ug.edu.gh OBJECTIVE To secure the post

More information

ATTITUDES TO TORTURE

ATTITUDES TO TORTURE ATTITUDES TO TORTURE A GLOBAL SURVEY OF MORE THAN 21,000 PEOPLE IN 21 COUNTRIES ACROSS EVERY CONTINENT REVEALS: Nearly half (44%) of respondents fear torture if taken into custody. The vast majority (82%)

More information

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy

More information

Market Disclosure and Communications Brief description

Market Disclosure and Communications Brief description Market Disclosure and Communications Brief description Describes the internal processes designed to ensure that BHP Billiton complies with the disclosure obligations of the stock exchanges on which its

More information

Travel Data SIM User s Guide

Travel Data SIM User s Guide Travel Data SIM User s Guide 0 1 Basic Information... 2 2 Usage Tips... 4 3 APN Setting... 5 A. Android... 5 B. ios... 7 1 Basic Information 1 Basic Information Product Country Coverage (1 SIM Card for

More information

Results-Oriented Cultures. Using Performance Management Systems in U.S. Agencies and Abroad

Results-Oriented Cultures. Using Performance Management Systems in U.S. Agencies and Abroad Results-Oriented Cultures Using Performance Management Systems in U.S. Agencies and Abroad Balanced Scorecard Interest Group November 20, 2002 A Model of Strategic Human Capital Management Assesses the

More information

International Open Government Data Leaders Top 10 Issues and Lessons Learned

International Open Government Data Leaders Top 10 Issues and Lessons Learned International Open Government Data Leaders Top 10 Issues and Lessons Learned Richard Best, Solicitor, Government Technology Services, Department of Internal Affairs, New Zealand Stephen Walker, Senior

More information

THE GLOBAL WELLNESS TOURISM ECONOMY 2013

THE GLOBAL WELLNESS TOURISM ECONOMY 2013 ITB EXPERTS FORUM WELLNESS THE GLOBAL WELLNESS TOURISM ECONOMY 2013 Susie Ellis Chairman & CEO Global Spa & Wellness Summit Why You Should Care about Wellness Tourism? 1. Huge Marketing Support 2. More

More information

Big Data in CRM. Pakistan CIO summit & expo 2013.05.21-22. Karachi, Pakistan. Jawwad Kadir Program Management Office (PMO) Head, Sakonent

Big Data in CRM. Pakistan CIO summit & expo 2013.05.21-22. Karachi, Pakistan. Jawwad Kadir Program Management Office (PMO) Head, Sakonent Big Data in CRM Pakistan CIO summit & expo Karachi, Pakistan Jawwad Kadir Program Management Office (PMO) Head, Sakonent Points to discuss What is Big Data? What is CRM? Where are the opportunities? What

More information

Using a digital repository for managing digital rights and copyright information

Using a digital repository for managing digital rights and copyright information Using a digital repository for managing digital rights and copyright information Chris Jones The Learning Edge International Hobart This presentation will demonstrate how a digital repository can facilitate

More information

IMED is a Premier Business School ranked amongst Top Business Schools in India. Ranked in top 100 B-school in India by Business Today and India Today

IMED is a Premier Business School ranked amongst Top Business Schools in India. Ranked in top 100 B-school in India by Business Today and India Today BHARATI VIDYAPEETH UNIVERSITY INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT, PUNE IMED Rankings: IMED is a Premier Business School ranked amongst Top Business Schools in India. Ranked in top

More information

2016 Edelman Trust Barometer The State of Trust

2016 Edelman Trust Barometer The State of Trust 2016 Edelman Trust Barometer The State of Trust Methodology General Online Population 5 years in 25+ markets Ages 18+ 1,150 respondents per country Online Survey in 28 Countries 16 years of data 33,000+

More information

2015 Country RepTrak The World s Most Reputable Countries

2015 Country RepTrak The World s Most Reputable Countries 2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.

More information

Global Student Mobility 2025 Forecasts of the Global Demand for Pathways to Higher Education in the Schools, VET and ELICOS sectors

Global Student Mobility 2025 Forecasts of the Global Demand for Pathways to Higher Education in the Schools, VET and ELICOS sectors Global Student Mobility 2025 Forecasts of the Global Demand for Pathways to Higher Education in the Schools, VET and ELICOS sectors Andrew Hewett IDP Education Australia Agenda and Key Issues Pathways

More information

Stratagem financial school COURSE OFFERED CFPCM Certified Financial Planner What is Financial Planning? Financial planning is the process of meeting one s life goals through proper management of finances.

More information

18 March World Biofuels Markets Brussels, Belgium

18 March World Biofuels Markets Brussels, Belgium 18 March 2009 World Biofuels Markets Brussels, Belgium Presented by Meghan Sapp, Secretary General Partners for Euro-African Green Energy www.pangealink.org History & Current Status of Biofuel Production

More information

The State of LTE THE FULL SPECTRUM OF LTE PERFORMANCE

The State of LTE THE FULL SPECTRUM OF LTE PERFORMANCE The State of LTE 4G LTE is increasingly more important to consumers' experience on mobile, with subscriptions for the service, as well as its availability, having grown dramatically over the past year.

More information