A Combat Support Agency

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1 Department t of Defense (DoD DoD) Enterprise May 9, 2012 v2

2 Agenda Purpose: Create awareness of Department of Defense (DoD) Enterprise and increase AGENDA understanding of the service ss benefits to 1. Enterprise Applications improving Mission Partner s operational 2. Service Overview efficiency and facilitation using secure, cloudbased enterprise applications. 4. Solution Details 3. How does DEE work? 5. Dependencies and Outputs 6. Features 7. Service Operations 8. Service Desk Operations 9. NetOps Command and Control 10. Why choose DEE? 11. Questions? 2

3 Enterprise Applications Enterprise Applications provides a diverse portfolio of capabilities to the Department of Defense that enhances operational effectiveness, cross-organizational collaboration, and cyber-security. Services DoD Enterprise (DEE) DoD Enterprise Portal Service (DEPS) Defense Connect Online (DCO) Strategic Knowledge Integration Web (SkiWeb) Diverse Portfolio Scalable Solutions Secure Infrastructure Services DoD Storefront DoD Enterprise File Management (DEFM) DoD Enterprise Records Management (DERM) DoD Enterprise Search (DES) COLLABORATIVE. GLOBAL. SECURE 3

4 Service Overview The Department of Defense s (DoD) Enterprise service provides secure cloud-based to the DoD enterprise that is designed to increase operational efficiency and facilitate collaboration across organizational boundaries DoD Enterprise Provides secure access to your anywhere, at anytime, from any place, whether stationary or mobile Supports coordination efforts by sharing individual, organizational, and resource calendars across the Department of the Defense and its mission partners Reduces the cost of by eliminating unnecessary administration and inefficient network configurations, enabling resources to focus on other priorities Replicates your data in highly-secure Defense Enterprise Computing Centers (DECC) in order to provide your organization with the level of assurance required to know that your communications are secure 4

5 How does DEE work? DEE is designed to support the deployment of capability for 4.5 million users and a global address list (GAL) scaled to support 10 million objects (e.g., DoD Common Access Cards personas and Non Person Entities). 5

6 DEE Solution Details DESIGN DETAILS Complete local and remote redundancy PKE OWA and Outlook client Mailbox location assigned by geography 4GB mailbox for Outlook Anywhere (OA) business users and 512MB mailbox for OWA user (NIPR Only) RPC over HTTPS protocol Unclassified Network (NIPRNet): NIPRNet only for Outlook access RPC over HTTPS protocol Utilize the EMSG for Internet traffic & McAfee GroupShield for all Modular POD build in blocks of 77K users Classified Network (SIPRNet): Utilize all-in-one Exchange servers McAfee GroupShield for mail sanitization Modular POD build in blocks of 50K users CHARACTERISTICS Service diversity through replication and load balancing One distributed system with full NetOps visibility Enterprise GAL with shared calendars Enterprise address and display name OWA (CAC enabled) DISN IA architecture compliant NIPR Blackberry and Windows Mobile 9 DECCs (7 CONUS, 2 OCONUS) and Mini- PODs NIPRNet and Internet accessible SIPR 6 DECCs (4 CONUS, 2 OCONUS) and Mini- PODs - Raven, Yokota, Walker OWA (Smart-Card enabled) SME-PED 6

7 Dependencies and Outputs DISA OSS Provides global situational awareness to DISA NetOps Centers (DNCs) Feeds information from Enterprise System Management (ESM) via DCN Executive Dashboard Leveraging the DECC NetOps infrastructure (e.g. HBSS, ESM, EMS, SCOM, ECAS, ArcSight, EMS, etc.) Leveraging Admin OOB Integration of NetOps Tools to include DISN OSS Department of Defense Enterprise Host Based Security System Monitor, detect, counter, and report malicious computer-related incidents Provide SA and C2 over the DISA Enterprise information Infrastructure Scan, AV, filtering, etc. for all enterprise traffic with Group Shield Electronic Mail Security Gateway Internet inbound will go through the EMSG for inspection Will scale solution with EMSG PMO Customer Support End user devices (workstations, BBs, mobile phones, etc.) Server/network infrastructure (databases, switches, routers, firewalls, DNS, etc.) Data: IT entitlement, persona information, NPEs Service Desk Enterprise Application Service Forest Public Key Infrastructure and Enabling Enables CAC TLS authentication to Enterprise via the Outlook Web Access (OWA - web browser - thin client) and Outlook Anywhere (OA - Outlook - thick client) Enables S/MIME for encryption and signing Customer Tools and Defense Manpower Global l Directory Service GDS Support Technology Datacenter (DMDC) (GDS) Secondary accountable data source (e.g., EDS-Lite) EDS-P Migration Tool Customer Focused Interaction Primary accountable data source for DoD identity Server/network infrastructure (databases, switches, routers, firewalls, DNS, etc.) Data: All persona information Service Desk Secure Infrastructure Identity Data Synchronization Service Accountable data source for certificates Obtains encryption certificate sand associated addresses for the users and automatically publishes them to EASF Server/network infrastructure (databases, switches, routers, firewalls, DNS, etc.) Data: Certificates Service Desk 7 Identity Management and Access Customer Portals

8 DEE Features FEATURE Modular Design OWA and Mobile Access 4 GB Business User/512 MB Mailbox Size One DoD-Wide Global Address List Industry Leading Security NIPRNet and SIPRNet Access DESCRIPTION DEE employs a modular design that enables scalability for your organization, no matter its size. No matter where the mission takes you, you have access send and receive messages from any CAC-enabled workstation or approved mobile device. -Let users focus on their missions and not on cleaning their inboxes. DoD Enterprise allows for adequate storage for meeting every day needs. Find and securely exchange information with individuals with whom you must collaborate to perform your mission DEE uses transport layer security (TLS), S/MIME, and advanced mail messaging hygiene to protect your . The same familiar interface, support, and security on NIPRNet and SIPRNet 99.9% 9% Availability Your mission requires on-demand access 24 by 7. Enterprise ensures that your service is highly available so that you can access it whenever the need arises. 8

9 Service Desk Operations Customer Service Desk DISA Service Desk Level II /T Tier III DoD Enterprise Program Office Accountable office for Enterprise Program Handles tickets escalated from Tier II Service Desk 8x5 Support Level Lev vel II /Tie er I Lev vel I /Tie er II Le evel II /T Tier II DEE Tier II Service Desk Handles tickets escalated from the DEE Service Desk Provides application support Performs system monitoring for event management processes Executes problem management processes DEE Tier I Service Desk Serves as Primary POC for All Level I/Tier I and II Customer Service Desks Initial Service Support Methods will be manual Integrated with DISA TMS Desired End State is to automate incident tickets with Customer systems Authorized Customer Service Desk Escalates all trouble tickets to the DEE Service desk for the end user Coordinates with Customer Cyber Command for ASIs and Outages Serves as the Customer s POC for incidents, problems, and local events 24x7x365 Support Level 24x7x365 Support Level 24x7x365 Support Level Lev vel I /Tie er I Local Customer Service Desk Initiates all trouble tickets for the end user Utilizes a combination of remote access/control services and touch labor to resolve and close the ticket t 24x7x365 Support Level 9

10 NetOps Command and Control USCYBERCOM Customer Cyber Command DCC Customer Support Desk Tier II DEE Service Desk Tier I DISA CONUS DCCC Tier II Service Desk CCC CSD NA DNC-CENT Customer PMO Tech & Eng Requirements NEC NEC NEC Minipod JEE PMO Tier III DNC-EUR DNC-PAC Non-CND CND = Reporting, = Coordination = Non-CND C2 = CND C2 10

11 Why choose DEE? The DEE service provides secure cloud-based to the DoD that is DOD ENTERPRISE USER ADOPTION designed to increase operational efficiency and facilitate collaboration 375k accounts provisioned on the system across organizational boundaries. Current customers include U.S. Army, DISA, Joint Staff, STRATCOM, NSA As an enterprise-wide service, DEE Actively migrating Army and DISA users Coordinating migration plans and reduces the cost of operations and schedules with STRATCOM, Joint Staff, maintenance by consolidating hardware and NSA into DISA s highly secure Defense Enterprise Computing Centers (DECC) around the world. DEE creates a common platform for the DoD, ensuring your COCOMs/Services/Agency can easily and effectively share information among virtual groups that are geographically dispersed and organizationally diverse. 11

12 Questions?

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