Session Plan for BPO Voice and Non Voice (BPO301) interview - introduction and preperation. 3 hours 2 programme; grooming and preplacement
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1 Session Plan for BPO Voice and Non Voice (BPO301) Days S.No Chapter Despription Duration 1 1 Chapter: 1 Introduction to call The BPO Industry in India interview - introduction and 2 preperation ; grooming and preplacement 2 3 Chapter: 1 Introduction to call The BPO Industry in India ; grooming and preplacement Chapter: 1 Introduction to call ; grooming and preplacement Chapter: 1 Introduction to call ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement interview - introduction and preperation The BPO Industry in India communication The BPO Industry in India communication CRM body language CRM Applications body language resume resume
2 ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement ; grooming and preplacement on the day of interview on the day of interview mock interview revision test communication skills Time Management and Organisation communication skills Time Management and Organisation assertiveness Time Management and Organisation assertiveness The power of how you sound
3 goal setting 36 ; grooming and preplacement The power of how you sound goal setting 38 ; grooming and preplacement The power of how you sound time management 40 ; grooming and preplacement Revision of two units Revision time management 42 ; grooming and preplacement Class test Test revision 44 ; grooming and preplacement Chapter: 3 Customer Service Communication test 46 ; grooming and preplacement Chapter: 3 Customer Service Communication memory techniqe 48 ; grooming and preplacement Chapter: 3 Customer Service Communication memory techniqe 50 ; grooming and preplacement Chapter: 3 Customer Service Communication / Practicals memory techniqe 52 ; grooming and preplacement Chapter: 3 Customer Service Communication / Practicals
4 memory techniqe 54 ; grooming and preplacement Chapter: 3 Customer Service Customer Care personal introduction 56 ; grooming and preplacement Chapter: 3 Customer Service Customer Care personal introduction 58 ; grooming and preplacement Chapter: 3 Customer Service Customer Care grooming and first impression 60 ; grooming and preplacement Chapter: 3 Customer Service Customer Care - handling difficult callers grooming and first impression 62 ; grooming and preplacement Chapter: 3 Customer Service Customer Care - handling difficult callers grooming and first impression 64 ; grooming and preplacement Revision of 3rd unit Revision interview skills 66 ; grooming and preplacement Class test Test interview skills 68 ; grooming and preplacement Chapter: 4 Technical Support Life Beyond Technology - Introduction ; grooming and preplacement Chapter: 4 Technical Support revision Life Beyond Technology - Introduction
5 ; grooming and preplacement Chapter: 4 Technical Support test Life Beyond Technology - Introduction routine english commuunication 74 ; grooming and preplacement Chapter: 4 Technical Support A Way with Words - Introduction telephonic dialouges 76 ; grooming and preplacement Chapter: 4 Technical Support A Way with Words - Introduction telephonic skills 78 ; grooming and preplacement Chapter: 4 Technical Support A Way with Words - Introduction wishes and greetings 80 ; grooming and preplacement Chapter: 4 Technical Support First Impressions - Introduction meeting and parting 82 ; grooming and preplacement Chapter: 4 Technical Support First Impressions - Introduction appreceation 84 ; grooming and preplacement Chapter: 4 Technical Support First Impressions - Introduction volunteering and support 86 ; grooming and preplacement Chapter: 4 Technical Support Working the Evidence - Introduction likes and dislikes 88 ; grooming and preplacement Chapter: 4 Technical Support Working the Evidence - Introduction polite expressions through modal 90 verbs ; grooming and preplacement Chapter: 4 Technical Support Working the Evidence - Introduction 92 ; grooming and preplacement emotional expression
6 47 93 Revision on 4th unit Revision opinion and suggestions 94 ; grooming and preplacement Class test Test guidance and directions 96 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales attending interview 98 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales / Practicals tips for attending interviews 100 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales compementing and reciprocating 102 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales / Practicals apologising 104 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales decesion making 106 ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales Sales / Practicals modal verbs in making demands and 108 requests ; grooming and preplacement Advanced Tele Marketing and Tele Telemarketing and Tele Sales ; grooming and preplacement Telemarketing and Tele Sales Sales convenience and in convenience Advanced Tele Marketing and Tele Sales / Practicals
7 112 ; grooming and preplacement allegations and reporting, idea and opinion Revision Revision 114 ; grooming and preplacement contextual english Revision Revision 116 ; grooming and preplacement revision Class test Final Test 118 ; grooming and preplacement Final test Practical Test Practicals 6 hours
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