VOICE MAIL. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like.

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1 VOICE MAIL When you order Home Voice Mail, your representative will tell you how to set-up and enter your mailbox. This varies depending on the type of service you select. The first time you call the Voice Mail Service, you will be asked to set up your mailbox. Audio instructions will guide you through the process. Create a new pass code. Your pass-code number, from 4 to 10 digits, keeps your mailbox private and secure. This can be changed as often as you like. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like. Record your personal greeting. Your greeting is the message callers hear before they leave a message for you. This can be changed as often as you like. You have a message when you hear a stutter dial tone when you pick up your receiver or if you have a special Voice Mail light on your phone or a special Voice Mail light unit. Here s how you would retrieve your messages from your home phone: Dial *99 and *key Enter your pass code and the system will tell you how many messages you have. You will hear a list of options (this is called the Main Menu) Erase any messages you do not need. The Voice Mail box has limited space and will alert you when full. If you are not at your home phone, dial Wait for the voice prompt. Follow the prompts as they are given. Your mail box number is the same as your home/business phone number. Follow the voice prompts. Voice Mail Tips: When playing a message you can press * to rewind five seconds and # to forward five seconds. You can press 1 to pause for twenty seconds and any key to resume. To recover messages erased by mistake, DO NOT HANG UP. Press 7 to play your messages again. When you reach that message, press 5 to save it.

2 If you want to skip a message and retrieve it later or by-pass listening to an entire greeting, press 8#. This will route you to the next place on the menu. How To use: CALL TRANSFER While connected to the first party, press the receiver, hook, or flash button once, this will put the first caller on hold and activates a dial tone. The first party will remain on hold while you call the second party. Once you reach the second party, bring the first party into the conversation by pressing the receiver, hook, or flash button again. If the second party doesn t answer, simply press the flash button to restore the first connection, and the second party will be automatically disconnected. You can stay on the line as in a three way call or you can hang up. You can transfer callers to Home Voice Mail by pressing the receiver hook, or flash button, and dialing your home phone number. As soon as you hear the phone dialing, you may hang up and the caller will hear your voice mail greeting. Notes: Call Transfer allows you to save someone the extra call by transferring them from your conversation to the other party. Transfer calls without giving out the other person s phone number. Transfer calls to voice mail. ACR enhances your security and privacy... ANONYMOUS CALL REJECTION Anonymous Call Rejection (ACR) is free to all Frontier customers. Prevents callers from getting through who intentionally block their phone numbers. Just dial *77 to activate. Callers will hear an announcement advising that you do not accept anonymous calls, and instructs them on how to unblock their number by dialing *82. After activation, ACR remains on your line. You deactivate at any time by dialing *87. name All Frontier customers also enjoy at no charge Per Call Restrict which prevents your

3 and number from being displayed on a Call ID unit simply by dialing *67 (touchtone) or 1167 (Rotary /Pulse) before dialing. How to Use: CALL WAITING When a caller tries your number while you re on the phone, you will hear a soft beep. To answer the new call, simply press your receiver, hook, or flash button to put the first caller on hold. When you finish with the second call, press the receiver, hook, or flash button to return to your original call. How to turn off before a specific call: Dial * 70 (Touchtone) or 1170 (Rotary/Pulse). You will hear a confirmation tone. When you are done with your call. Call Waiting is automatically reactivated. Notes: If you ignore the beep, callers will hear a normal ring until they hang up. If you hang up while the second caller is still on the line, your phone will ring. If a third caller tries to reach you while you have two calls on the line, the third caller will get a busy signal. How To Use: REPEAT DIALING When you hear a busy signal, hang up. Dial * 69 (Touchtone) or 1169 (Rotary/Pulse) Your call will be completed if the phone is not busy, if it is busy you will hear a confirmation message. Hang up. Your phone will sound in 3 short rings when the line is available. To Turn Off:

4 Notes Dial * 89 (Touchtone) or 1189 (Rotary/Pulse). You will hear a confirmation message. Busy Redial feature will automatically deactivate after 30 minutes. Busy Redial will not work with some IntraLATA calls due to network limitations. SPECIAL CALL REFUSAL With Special Call Refusal, you can prevent unwanted callers from getting through-even if you don t know their number. Voice instructions help you enter the phone numbers of people with whom you don t wish to speak. Or, if you don t know their number, enter a special code right after getting their call. Next time your phone won t ring. Instead, they will hear a recording that you re not receiving calls at this time. How It Works: Dial *60 (touch tone) or 1160 (rotary). Follow the recorded instructions. Key Instruction Codes: Dial 3to turn Special Call Refusal ON/OFF. Dial 0to hear all your instructions, including how to add, remove, or hear your list of programmed telephone numbers. Dial #01 to add the last person who called to your Refusal List. Keep In Mind: You will be asked to choose whether you want refused callers to hear a recording or be forwarded to another telephone number. If you select the recording, those callers will hear the following: The party you have reached dose not wish to be disturbed. Please try reaching your party at another time. If you choose to forward your refused calls to another telephone number, any normal message rates and/or long-distance rates associated with that telephone number apply for each call forwarded. Your Call Refusal List can include up to six telephone numbers. Only local numbers can be on your Call Refusal List. For faster service, you may dial during the announcements.

5 SPECIAL CALL ACCEPTANCE With Special Call Acceptance, you keep your line open for priority calls. Voice instructions help you enter the phone numbers belonging to callers you d like to hear from. When they call, your phone will ring. All other callers will hear a recorded message saying you are unavailable, or be transferred to another phone number. How To Use: Dial * 94 (Touchtone) or 1194 (rotary). Follow the recorded instructions. Key Instruction Codes: Dial 3 to turn Special Call Acceptance ON/OFF. Dial 0 to hear all the instructions, including how to add, remove, or hear your list of programmed telephone numbers. Notes: You will be asked to choose whether you want unaccepted callers to hear a recording or be forwarded to another telephone number. If you select the recording, those callers will hear the following: The party you have reached does not wish to be disturbed. Please try reaching your party at another time. If you choose to forward your unaccepted calls to another telephone number, any normal message rates and/or long-distance rates associated with that telephone number apply for each call forwarded. Your Acceptance List can include up to six telephone numbers. Only local telephone numbers can be on your Acceptance List. For faster service, you may dial during the announcements. To Program Numbers: SPEED CALLING For Speed 8: Dial * 74 (Touchtone) or 1174 (Rotary/Pulse). For Speed 30: Dial * 75 (touchtone) or 1175 (Rotary/pulse).

6 When you hear the second dial tone, dial the Speed Code you wish to assign, and the phone number. You will hear a confirmation tone. To program a new Speed Calling Code over an existing code, repeat the first two steps. Speed Calling con t d on next page SPEED CALLING, cont d How To Use. Once your numbers are programmed, dialing is simple: From a Touchtone phone, dial the code followed by the # key. From a Rotary/Pulse phone, dial the code and the call will go through after a short pause. Notes Speed Calling is available with 8 (codes 2 through 9) or 30 (codes 20 through 49) phone number memory. You may subscribe to either the 8 or 30 phone number memory or both. PRIORITY RING Priority Ring lets you know who is calling by the sound of the ring. Simple voice instructions help you enter selected callers phone numbers. When members from that group call, your phone will ring distinctively so you ll know who s calling just by the ring. Now you can call attention to important calls or immediately distinguish personal from business calls. How To Use: Dial * 61 (Touchtone) or 1161 (rotary). Follow the recorded instructions. Key Instruction Codes: Dial 3 to turn Priority Ring ON/OFF. Dial 0 to hear all the instructions, including how to add, remove, or hear your list of programmed telephone numbers. Notes Your Priority Ring List can include up to six telephone numbers. Any telephone number can be on your list to ring distinctively.

7 For faster service, you may dial during the announcements. Your local phone service includes toll-free calling to anywhere within your Local Calling Area. EXCHANGE LOCAL CALLING AREA in To determine your Local Calling Area, and see which 392 Brockport numbers are toll-free local calls for you: East Rochester-Pittsford Find the first three digits of your phone number (your exchange) under the colored heading for your town. Hamlin Refer to the three-digit exchanges listed below the Henrietta colored heading for your town. All calls made to Hilton 392 these exchanges, plus all calls made to the Rochester North Chili 594 Exchanges shown in the shaded box, are toll-free. Rochester Exchanges (see right side) Scottsville Spencerport West Webster Brockport Churchville East Rochester-Pittsford Hamlin 964 Henrietta Hilton 392 North Chili 594 Rochester Exchanges (see right side) Scottsville Spencerport West Webster *

8 594 Brockport Churchville 293 East Rochester-Pittsford Hamlin 964 Henrietta Hilton 392 North Chili 594 Rochester Exchanges (see right side) Scottsville 889 Spencerport West Webster mail Do not send cash. Write your telephone number on your check or money order. Mail payments to: Frontier 21 West Avenue Spencerport, NY The following locations accept payment only with the proper payment form. For your convenience, telephone bills may be paid at the following places: HSBC, Elmgrove Office HSBC, Hilton Office HSBC, Spencerport Office Manufacturers & Traders Trust Company, Chili-Paul Office Manufacturers & Traders Trust Company, Spencerport Office Manufacturers & Traders Trust Company, Hilton Office Your telephone bill is due when received. Please remember to write your telephone number on the check.

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