1 Page 419 4th Revision Effective Date: December 2, 2010 SaskTel Voice Mail Service Description SaskTel Voice Mail Service ( Voice Mail Service ) is a central office computerized voice messaging service that provides telephone answering and voice mail service. The basic features of Voice Mail Service include: Online Voice Mail * Call forward busy and call forward no answer Message waiting indication Voice mailbox with personal greeting Universal Messaging The features provided with each mailbox are listed with each type. * rom any computer with internet access, customers can, amongst other things, listen to and delete messages, forward messages to , download and save messages and make changes to voice mail settings and other messaging options. Terms and Conditions D 1. Voice Mail Service is available to residential and business customers subject to the availability of suitable equipment and Touch-Tone facilities.
2 Page 420 3rd Revision Effective Date: August 27, 2010 SaskTel Voice Mail Service -Continued Terms and Conditions Continued 2. The following table outlines which types of Voice Mail Services are available to customers. Unless otherwise stated, business customers include Centrex customers. Residential Call Answer Only Voice Mail Residential Voice Mail Business Voice Mail Enhanced Voice Mail Enhanced Plus Voice Mail Available to Residential customers call answering Provides Residential customers call answering voice messaging capability Residential and non- call answering Centrex Business voice messaging capability customers more message storage and features than Residential Residential and Business customers Residential and Business customers Voice Mail call answering voice messaging capability more message storage and features than Business Voice Mail call answering voice messaging capability more message storage and features than Enhanced Voice Mail
3 Page 421 2nd Revision Effective Date: August 27, 2010 SaskTel Voice Mail Service -Continued Terms and Conditions Continued 3. The following table outlines which types of Special Applications are available to customers. Unless otherwise stated, business customers include Centrex customers. Residential Transfer Mailbox Business Transfer Mailbox Enhanced Call Processing (caller s menu) Information Centre Mailbox Voice orm Mailbox Transcriber Mailbox Available to Provides Residential customers automatic transfer to a mailbox or telephone Business customers automatic transfer to a mailbox or telephone Residential and automatic routing via menu Business customers (calls are routed to a location chosen from a menu the user creates) Residential and voice bulletin boards Business customers Residential and questions to callers and lets Business customers Residential and Business customers callers respond orally sequenced storage of responses to Voice orms for future review and transcription 4. Standard toll rates apply for messages sent outside local calling area. 5. To subscribe to National Centrex Voice Mail, customers must: a) have national network requirements; b) be located in at least three Telco areas; c) have a minimum requirement of 100 mailboxes nationally; and d) have ten mailboxes in each of at least three Telcos. 6. All customers subscribing to Enhanced Voice Mail and Enhanced Plus Voice Mail are entitled to send, forward or reply to 10,000 messages to other Voice Mail Service subscribers per month at no charge. A per message charge of $0.15 applies to messages exceeding 10, Voice Mail Service subscribers are not permitted to advertise the SaskTel Voice Mail access number (i.e. NXX-6245).
4 Page 422 2nd Revision Effective Date: August 27, 2010 SaskTel Voice Mail Service -Continued Terms and Conditions Continued 8. Customers without Network Access Service may subscribe to a Voice Mail access line which terminates in the central office and is call forwarded to a Voice Mail mailbox when: a) they want their callers to access their mailbox directly; or b) they want to advertise their inbound Voice Mail number. Rates and charges apply for the access line and call forward feature. 9. Voice Mail Service may not be used for Telemarketing purposes. 10. To protect themselves against unauthorized usage, Voice Mail Service customers are responsible for maintaining and regularly updating their passwords. 11. Voice Mail Service customers bear all responsibility for any and all events including any type of loss which may occur as a result of compromising their mailbox security through the use of convenience features such as 'skip password'. 12. SaskTel does not guarantee uninterrupted Voice Mail Service. 13. The ability to access and manage Online Voice Mail requires a computer with Internet access. 14. Call orward Simultaneous charges are required for each additional simultaneous call above the standard of two for Residential Voice Mail and three for Business Voice Mail, Enhanced Voice Mail, Centrex Voice Mail, National Centrex Voice Mail, Enhanced Plus Voice Mail and Special Application mailboxes. 15. Universal Messaging uses a hub and centrally located facilities that allow customers to send and reply to messages across North America. Customers can send messages to other Voice Mail Service, TalkMail and customer owned voic systems that are also using Universal Messaging.
5 Page 423 4th Revision Effective Date: December 2, 2010 SaskTel Voice Mail Service -Continued Terms and Conditions Continued 16. Message charges within Saskatchewan are as follows: If message is sent from... To this type of mailbox... Enhanced Voice Mail or Enhanced Plus Voice Mail Residential Voice Mail or Business Voice Mail Residential Voice Mail Business Voice Mail Centrex Voic Enhanced Voice Mail National Centrex Voice Mail Enhanced Plus Voice Mail Special Applications TalkMail Customer owned All Voice Mail Service mailboxes Special Application TalkMail Customer owned Then message charges... (Note 1) Do not apply Do not apply Do not apply Do not apply Do not apply Do not apply Do not apply Apply Apply Apply Apply Apply Apply N N Note 1: Messaging and toll charges apply to all messages sent outside of Saskatchewan. 17. The Customer may migrate one or more of its Voice Mail Service mailboxes to SaskTel Centrex IP Messaging eature Package prior to the expiration of the fixed term of their SaskTel Voice Mail Service Agreement without incurring otherwise applicable Termination Charges provided that: a) the Customer replaces the terminated Voice Mail Service mailboxes with an equal or greater number of Centrex IP Messaging eature Package voice mail boxes; and b) the Customer subscribes to SaskTel Centrex IP service for a contract period of a 1-, 3- or 5-year term. 18. SaskTel may also provide the service in this Non-Tariff Item at rates and on terms different from the tariffed rates and the terms if the service is provided pursuant to an agreement entered into between the company and a competitor because the Commission has forborne, in Telecom Decision CRTC , with the respect to the regulation of this service.
6 Page 424 4th Revision Effective Date: December 15, 2011 SaskTel Voice Mail Service -Continued Rates Customers in the forborne residential local exchanges and forborne business local exchanges shall pay to SaskTel the following rates and charges for Voice Mail Service. Such rates and charges are in addition to any other rates and charges that may be applicable. a) The following rates and charges apply for Voice Mail Services that only residential customers can subscribe to: Voice Mail Service Monthly Service Rental Charge* Residential Voice Mail or Call Answer Only Voice Mail (Note 2) $5.95 $9.00 Partially integrated Residential Voice Mail or Partially Integrated Call Answer Only Voice Mail (Note 3) $4.95 $9.00 *Service Connection Charge is charged per mailbox if not supplied with a line installation, move or circuit change N b) The following rates and charges apply for Voice Mail Services that both residential and business customers may subscribe to: Service Voice Mail Service Monthly Charge* Rental (Note 7) Business Voice Mail (Note 2) $9.95 $9.00 Partially integrated Business Voice Mail (Note 3) $7.95 $9.00 Enhanced Voice Mail (Note 2) $14.95 $9.00 Partially integrated Enhanced Voice Mail (Note 3) $12.95 $9.00 Enhanced Plus Voice Mail (Note 2) $25.90 $9.00 Partially integrated Enhanced Plus Voice Mail (Note 3) $23.90 $9.00 *Service Connection Charge is charged per mailbox if not supplied with a line installation, move or circuit change C N
7 Page 425 4th Revision Effective Date: December 15, 2011 SaskTel Voice Mail Service Continued Rates Continued c) The following rates and charges apply for Voice Mail Service Components: Type of Component Call forward busy/ no answer, group call forward busy/ no answer, message waiting indication, or any combination of the above. (Note 4, Note 5, Note 6) Monthly Rental Service Charge* Residential Business $1.00 $2.00 $9.00 C *Service Connection Charge is charged per voice mail component if not supplied with a line installation, move or circuit change N d) In cases where call forward no answer and call forward busy no answer are provided to route calls to either an Internet server or a designated voice messaging system (separate destinations), the rates in 3(d) (i) and (ii) below are applicable when used in conjunction with a Call Display feature provided by an ISP/alternate enhanced service provider, and another secondary answer location. In cases where call forward busy is required to route customers' calls to only a single destination internet type server, SaskTel will employ the rate listed in 3(d) (iii) below. Type of Call orwarding Monthly Rental Service Residential Business Charge i) Call orward Busy Separate destination (Note 8) $ $1.33 $9.00 ii) Call orward No Answer separate destination (Note 8) $ $1.33 $9.00 iii) Call orward Busy to a single destination Internet Server $ $1.33 $9.00 C
8 Page 426 2nd Revision Effective Date: August 27, 2010 SaskTel Voice Mail Service Continued Rates Continued Note 2: Note 3: Note 4: Note 5: Note 6: Note 7: Note 8: Monthly rates for Residential Voice Mail, Business Voice Mail, Enhanced Voice Mail and Enhanced Plus Voice Mail include standard call forward busy / no answer and message waiting indication, plus the capability to exchange voice mail with other SaskTel Voice Mail and TalkMail subscribers without ringing the receiving telephone. Monthly rates for partially integrated Voice Mail Services include voic capability but exclude call forward busy / no answer and message waiting indication. Call forward no answer includes the ability for single line customers to set the number of rings between two and nine from the line equipped with the mailbox. There is no service connection charge for call forward busy / no answer or message waiting indication if installed at the same time as the Voice Mail Service. There is no service connection charge for Voice Mail Service, call forward busy / no answer or message waiting indication if the Customer uses SaskTel s ExpressLink system to subscribe. or non-centrex customers, additional service connection charges are per mailbox. Centrex orders should follow regular programming charges. Call forward busy - separate destination 3(d)(i) and call forward no answer - separate destination 3(d) (ii) above are to be offered on a joint basis only.
9 Page 427 3rd Revision Effective Date: December 15, 2011 SaskTel Voice Mail Service Continued Rates Continued e) The following rates and charges apply for Residential and non-centrex Business Line Options: Option Monthly Rental Service Charges* Call forward: busy N/A $9.00 no answer variable Refer to Non-Tariff Item on (standard of 3 simultaneous calls) SmartTouch Subscription Services. Message waiting (stutter dial tone) N/A Visual Indicator (Note 9) N/A Visual Indicator with stutter dial N/A tone (Note 9) Visual Indicator associated with a N/A $9.00 SaskTel rental Vista telephone (Note 9) Call orward Simultaneous (over standard of 3 call forward busy) $5.00/call over 3 Online Voice Mail N/A N/A *Service Connection Charge is charged per Voice Mail Line Option if not supplied with a line or mailbox installation, move or circuit change R C D R N Note 9: Visual Indicator is only available on CLASS Message Waiting capable sets such as the Vista 350. f) The following rates and charges apply for Special Applications: Special Applications Monthly Rental Service Charge* Residential Transfer Mailbox $2.00 $9.00 *Service Connection Charge is charged per mailbox to add service if not supplied with a line installation, move or circuit change
10 Page 428 4th Revision Effective Date: December 15, 2011 SaskTel Voice Mail Service Continued Rates Continued Monthly Special Applications Rental Enhanced Call Processing (caller s menu) $9.95 Information Centre Mailbox: listen only 9.95 listen and reply Voice orms Mailbox 9.95 Transcriber Mailbox 9.95 Business Transfer Mailbox (Note 10) Service Charge* $9.00 C *Service Connection Charge is charged per mailbox if not supplied with a line or mailbox installation, move or circuit change Note 10: Prices for Business Transfer Mailboxes are based on the total number of mailboxes the customer subscribes to, including all Voice Mail Service mailboxes (except Residential Voice Mail and Residential Call Answer Only Voice Mail) and Special Application mailboxes. g) The following rates and charges apply to Centrex Voice Mail. The mail discounts are available to Centrex Customers only: Number of Mailboxes Monthly Rental One Year Three Years ive Years 1-50 $14.95 $14.50 $13.95 $ , Over 10, NA NA NA Service Charge* $9.00 C *Service Connection Charge is charged per mailbox if not supplied with a line or mailbox installation, move or circuit change
11 Page 429 3rd Revision Effective Date: December 15, 2011 SaskTel Voice Mail Service Continued Rates Continued Prices for Centrex Voice Mail are based on the total number of mailboxes the customer subscribes to, including all Voice Mail Service mailboxes (except Residential Voice Mail and Residential Call Answer Only Voice Mail) Centrex IP mailboxes and Special Application mailboxes. h) The following rates and charges apply for National Centrex Voice Mail: Tier A Number of Three ive Service Charge* Mailboxes Years Years 1-99 N/A N/A N/A $9.95 $ , $ ,001-15, ,001-25, Over 25, C dc R d D *Service Connection Charge is charged per mailbox if not supplied with a line or mailbox installation, move or circuit change
12 Page 430 5th Revision Effective Date: December 15, 2010 SaskTel Voice Mail Service Continued Rates Continued i) The following rates and charges apply for line options to Enhanced Voice Mail, Enhanced Plus Voice Mail, Centrex Voice Mail, and National Centrex Voice Mail: Line Option Monthly Rental Service Charge* Call forward: Refer to the Non-Tariff Item on Centrex busy - all calls Service II. busy - external / internal split ring no answer - all calls ring no answer - external / internal split universal Message waiting: Refer to the Non-Tariff Item on Centrex lamp indicator Service II. stutter dial tone N/A visual indicator N/A $9.00 Online Voice Mail N/A N/A Call orward Simultaneous (over standard of 3 call forward busy) $5.00 $9.00 *Service Connection Charge is charged per Voice Mail Line Option if not supplied with a line or mailbox installation, move or circuit change C N j) The following Message Charges apply to Voice Mail Services as per Terms and Conditions number 16: Number of Messages (per month) Message Charge * (per message) $ $ $0.18 Over 6000 $0.15 *Residential Voice Mail customers will be charged a maximum of $5.00 for sending, replying to or forwarding up to 200 messages per month. Additional message charges (as per table above) apply for each message over 200.
13 Page 431 4th Revision Effective Date: December 15, 2010 SaskTel Voice Mail Service Continued Rates Continued k) Rates and charges apply for Voice Mail access lines that terminate in the central office. Refer to the Non-Tariff Item on Network Access Service for applicable rates and charges. l) The following additional charges apply for Voice Mail Services: or Mailbox profile Change (after installation) Moving existing mailbox from one network access (telephone number) to another Non-urgent destructive (Note 11) Urgent destructive (Note 11) Non-urgent non-destructive (Note 12) Urgent non-destructive (Note 12) Service Charge* $9.00 C *Service Connection Charge is charged per mailbox if not supplied with a line installation, move or circuit change Note 11: Note 12: A destructive password reset will delete all messages, distribution lists and greetings in the mailbox when the password is reset. Non-destructive password resets retain messages, distribution lists and greetings. Other Applications Voice Mail to Text Voice Mail to Text Description Voice Mail to Text (VMT) is an application of SaskTel Voice Mail Service (Voice Mail Service) that provides customers with the ability to have incoming voice mail messages converted to text and routed to an destination(s) and/or to a wireless device as a (Short Message Service ) SMS text message. Customers are able to reply to converted messages via , SMS, or voice mail.
14 Page 432 5th Revision Effective Date: December 2, 2010 SaskTel Voice Mail Service - Continued Voice Mail to Text Description - Continued To customize VMT, customers must log in to their Voice Mail Service via SaskTel s Online Voice Mail feature. This will allow customers, amongst other things, to program when messages are to be converted, where converted messages are to be routed, and which messages from specific phone numbers are to be converted. Voice Mail to Text Terms and Conditions 1. Customers must have SaskTel Voice Mail Service in order to subscribe to VMT. D 2. VMT is available to the following Voice Mail Services: Residential, Basic, Enhanced, Enhanced Plus, Centrex, National Centrex and Combined Voice Mail. 3. VMT is not available to the following services: Talk Mail, Residential Call Answer Only Voice Mail. 4. To sign up and activate VMT, customers are able to go to their Online Voice Mail ( and accept the terms and conditions of the service. 5. Customers that sign up and activate VMT will receive the first month free and then automatically be put onto the $5.00 unlimited package. 6. A customer can elect to Opt Out of having VMT as an option to their Voice Mail Service by contacting a SaskTel Representative at (1-800-SaskTel). 7. Customers can activate or deactivate conversions via the telephone or through SaskTel s Online Voice Mail feature. Once conversions are turned On it will convert all messages or messages from specific phone numbers and/or during certain hours of the day until the user turns conversion Off. (Note 1) 8. SaskTel is not responsible for charges incurred by customers that fail to turn their conversions Off.
15 Page 433 4th Revision Effective Date: December 2, 2010 SaskTel Voice Mail Service - Continued Voice Mail to Text Terms and Conditions - Continued 9. It is the responsibility of the Customer to correctly specify the phone number and address that the converted voice mail messages should be sent to. SaskTel is not responsible if the phone number or addresses are inputted incorrectly. This error could cause converted voice mail messages to be sent to another party s phone or address. 10. Customers that subscribe to VMT will still be able to access their voice messages through the telephone and Online Voice Mail. 11. VMT will only be able to convert English voice mails to English text and rench voice mails to rench text. 12. VMT will only convert messages up to 90 seconds or less in length. If the message exceeds 90 seconds, the first 90 seconds of the message will be converted. The customer can access the rest of the message via the telephone or Online Voice Mail. C 13. SMS text conversions are limited to 480 characters in length or 3 messages of 160 characters each in length. or example, a message containing 400 characters will be broken into 3 SMS texts with the first two SMS texts having 160 characters each, followed by the last text containing the remaining 80 characters. 14. Charges for voice mail to text conversions will apply, even if the converted text message is partially cut off due to exceeding 750 characters in duration, exceeding 480 characters in length with regards to SMS texts, or for some other reason. 15. SaskTel is not responsible for errors in the conversion of voice mail messages to text or for content that is unlawful, harmful, or otherwise objectionable. 16. VMT provides as accurate a conversion of the voice mail as possible, although a user may still need to listen to the voice mail for content. In some instances, a third party may be used to assist in the translation of the individual words or small portions of a voice mail. Note 1: To customize which voice messages are to be converted, customers must identify specific phone numbers, through their Online Voice Mail, that they want to have voice messages converted from.
16 Page 434 1st Revision Effective Date: August 27, 2010 SaskTel Voice Mail Service Continued Voice Mail to Text Rates Customers in forborne residential local exchanges and forborne business local exchanges shall pay to SaskTel the following rates and charges apply to customers that convert their voice messages to text: Pay Per Use: Subscriptions: Charge per Conversion Pay Per Use $0.40 Number of Conversions Monthly Rate Unlimited $5.00 Customers that sign up and activate VMT will receive the first month free and then automatically be put onto the $5.00 unlimited package. To move from the unlimited package to Pay Per Use, customers must contact a SaskTel Representative or a SaskTel Dealer. End
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Page 330 4th Revision Effective Date: December 2, 2010 ombined Voice Mail Description ombined Voice Mail is an enhancement to the existing SaskTel Voice Mail Service. Using an alias address, ombined Voice
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