Installation Tele2 Broadband via TV outlet

Transcription

1 Installation Tele2 Broadband via TV outlet This manual helps you to install your broadband. Please remember to have your subscription information handy. tele2.se

2 Contents: Things to know about the equipment General information page 2 Safety instructions page 2 Things you need for installation page 2 Installation equipment page 3 Installing the modem page 4 Things to remember about How to create an address page 6 Tele2 Webmail page 6 Use an client page 6 Help! Connection page 7 My Internet connection does not work page 7 page 7 Have you ordered 100 Mbit/s page 8 Tele2 Self-help page 8

3 2 1. Things to know about the equipment. General information Normally, the modem should always be switched on. If the modem is not switched on, Tele2 cannot guarantee that the Internet connection or your telephone via the broadband will function as they should. Safety instructions The modem shall be placed on a table or by a wall with sufficient free air around it. Clean the equipment with a dry or slightly damp cloth never use a wet cloth! Do not open the modem. What you need for installation To install the equipment, you need: A normal 230 V power outlet. To connect the equipment to your computer, you need: A network card (usually installed in the computer). Starter package if you ordered the modem from Tele2: Modem. Power adapter, 230 V. Network cable (CAT 5e). This manual. Welcoming letter with this subscription information. Antennae cable.

4 3 2. Installation equipment Your starter package contains the items listed below Network cable (colour can vary). 2. Power adapter (colour and type can vary). 3. Antennae cable. 4. Modem.

5 4 3. Installing the modem Read each step below and check with the illustration to make sure you understand each step. 1. Unscrew any protective sleeve from the upper hole of your TV outlet. 2. Connect the antennae cable to the socket in the modem marked RF. 3. Now connect the other end of the antennae cable to the multimedia outlet in the wall: Do you have a three-pin outlet? If so, connect the antennae cable to the contact marked Data or MM. Do you have a two-pin outlet? If so, use the accompanying adapter and connect the antennae cable to the contact marked RADIO.

6 5 4. Connect the power adapter to the socket on the modem marked POWER. Connect the other end to a power outlet. The modem will start automatically. IMPORTANT: Never use any other type of power adapter than the one which comes with the modem! NB! The power adapter must always be connected to the modem before it is connected to the wall outlet. 5. Connect the network adapter to the socket in the modem marked ETHERNET. Then connect the other end of the network cable to the computer s network port, which will be on the side or the back of your computer. 6. When the connections have been made, the modem will connect and fetch information from Tele2 s network. Normally, this takes about 10 minutes, but in some cases it can take up to 30 minutes. When the ONLINE light on the modem is continuously lit, it is ready. 7. Congratulations! You can now surf with Tele2 Broadband via the TV outlet. All you have to do is start your web reader; you do not need any username or password. If it does not work, look in the troubleshooting section of the manual.

7 6 4. Things to remember about How to create an address In order to register an address, go into tele2.se/mitt-tele2 and follow the instructions. When you have completed registration, you will receive account information with an address, password, servers and account name. Do not forget to note down the account information, as you will need it when you log in to your webmail or if you want to configure an client, for example, Outlook Express. Tele2 webmail You do not need to make any settings in the computer; you can send s within a few minutes. Go into tele2.se/mitt-tele2 and enter your address and your password that you received when you registered with Mitt Tele2. After that everything should work! Use an client If you would like to configure an client instead, excellent instructions and guides are available on tele2.se/mail for the most common operating systems and clients.

8 7 5. Help! It doesn t work. Before contacting our technical support, there are a few things you can easily check by yourself. Connection check the following. Check that the modem is connected in accordance with the installation instructions on pages 4 7. Use an client. If you would like to configure an client instead, you can find good instructions and guides on tele2.se/mail for the most common operating systems and clients. My connection does not work. The Internet connection does not work at all or works now and again. First of all test by disconnecting the power cable from the modem, wait 20 seconds and then reconnect it. If this does not solve the problem, try the following general procedure: 1. Remove the power cable from the modem. 2. Disconnect all equipment, such as computer, router, IP telephony (ATA box), etc. 3. Disconnect the antennae cable at both ends and turn it round (switch the ends of the cable) between modem and wall outlet, and then make sure you screw on it tightly at both ends. 4. Reconnect the cable to the modem. NB! If no light starts to light up on the modem, test the power adapter in another power outlet. 5. Restart your computer equipment and then connect the modem to the computer with the network cable again. 6. In your computer, the network card should be configured with receive an IP address automatically (via DHCP). 7. It can also be worth trying to activate a firewall, for example, in the computer. Incorrect address and/or password. Check that the address and password are correct by trying to log in to tele2.se/minwebmail (to do this you need to have already registered an account with tele2.se/mitt-tele2). Cannot connect for . Check that you are using the correct addresses for the incoming and outgoing servers: Incoming (POP3): mail.tele2.se Outgoing (SMTP): mail.tele2.se

9 8 If you have ordered our maximum speed 100 Mbit/s The 100 Mbit/s service is somewhat more demanding on your equipment to work as intended. For example, having a router or telephony box between the modem and your computer can easily cause a marked reduction in your speed. Especially with wireless it is difficult even to get near to 100 Mbit/s. It also requires a network card which copes with 1 Gbit/s and a network cable of category 5e or 6. PC computers with Windows XP or earlier also have a limitation which can result in the system not receiving sufficient speed in certain cases. This can be solved with a third party program, see tele2.se for more information. Checklist 100 Mbit/s for problems with speed: The computer is connected direct to the modem. The network cable is category 5e or 6. The network card copes with 1 Gbit/s. The computer has Windows Vista, Windows 7, Mac OSX or Linux as operating system. Also check with another computer to eliminate problems with your normal computer. Tele2 Self-help. With Tele2 Self-help you can quickly and easily rectify problems with your connection, for example, connection faults, problems with , etc. You can start Tele2 Self-help just by pushing a button this makes an analysis of the situation. You can then choose between two methods for fixing the fault: By the program correcting the settings automatically. By fixing the fault yourself with the help/ guidance of the program. If nevertheless you need help from our technical support, use the fault code that you receive from the program. With the help of the fault code it is easy for our technical support to localise the fault and quickly help you to get going and surf again. When your connection has started again with help from Customer Service, you can download Tele2 Self-help on tele2.se/sjalvhjalp If you have answered yes to all the questions and still have problems, please contact our technical support on You can find more information on tele2.se/mitt-tele2

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