CUSTOMER S GUIDE. DNA Broadband

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1 CUSTOMER S GUIDE DNA Broadband 1

2 TABLE OF CONTENTS Welcome to the world of DNA services! 1. Computer settings Connections Installation of ADSL and VDSL terminal devices Wireless terminal devices (WLAN) Installing a cable modem Activating DNA Broadband in housing companies where a terminal device is not needed Installing a fibre Ethernet terminal device in detached houses Troubleshooting and solutions Good to know Avoiding malware DNA Broadband additional services Invoicing Further information Personal customer service Sending feedback...11 You have chosen a DNA Broadband subscription. Congratulations on an excellent choice! With DNA Broadband, you can safely adventure on the Net at a low monthly fee. You can choose a connection speed from 1 meg all the way up to 110 megs, according to your needs. The powerful DNA Broadband is quick to activate, and you will immediately get access to good basic services free of charge for example, a personal account and ample space for your homepage. This guide will help you in the activation and versatile utilisation of DNA Broadband. Read this guide carefully before using your subscription. The guide contains general information on the DNA Broadband subscription and the additional services available. It also describes information security threats and other risks related to the use of DNA Broadband and gives instructions for avoiding them. See also the DNA Broadband service description, for connection speeds and other features related to use of your subscription. In addition to this guide, please familiarise yourself with the manual of the terminal device you are using. 3

3 Activating DNA Broadband DNA Broadband is easy to activate. Once you receive notification that the subscription has been installed, you can connect the equipment to the network and your Internet connection is ready to use. 1. Computer settings Define/check these settings on your computer for using the Internet. Note: On almost all new computers, these settings are OK by default. Windows 2000/XP 1. Select Start > Control Panel > Network Connections. 2. Right-click on the Local Area Connection icon and select Properties. 3. Select Internet Protocol (TCP/IP) and click Properties. 4. Select Obtain an IP address automatically. 5. When you have defined the required settings, click OK. 6. Confirm the Internet Protocol (TCP/IP) settings by clicking OK. 7. If necessary, confirm the Local Area Connection properties by clicking OK (if Windows asks whether to restart the computer, click Yes). 8. Your computer is now ready to connect to the Internet. Mac OS 1. Open the AppleTalk control panel, and select Ethernet as the connection type. 2. Open the TCP/IP control panel and make the following settings: - Connection = Ethernet - Configure = DHCP server 3. Save the changes. Your computer is now ready to connect to the Internet. Linux RedHat Open Start Here on the desktop and open System Settings and Network. 2. On the Devices tab, double-click the network interface card you are using, and make the following settings: - Select Automatically obtain IP address settings with: DHCP - Select Automatically obtain DNS information from provider 3. Click OK. Your computer is now ready to connect to the Internet. Windows Vista 1. Select Start > Network. 2. Click the Network & Sharing Center button, and then click the Manage Network Connections link. 3. Right-click on the Local Area Connection icon and select Properties. 3. Select Internet Protocol version 4 (TCP/IPv4) and click Properties. 4. Select Obtain an IP address automatically. 6. Confirm the Internet Protocol (TCP/IP) settings by clicking OK. 7. If necessary, confirm the Local Area Connection properties by clicking OK. 8. Your computer is now ready to connect to the Internet. 4 5

4 2. Connections The following is a quick guide on how to activate DNA Broadband subscriptions using different technologies. For more detailed, vendor-specific instructions, see the user guide included with the terminal device and also the vendor s Web site Wireless terminal devices (WLAN) Define the settings according to the device manufacturer s instructions. Also remember to set up the security features. Note: An open WLAN base station is an information security risk if appropriate security settings have not been made Installation of ADSL and VDSL terminal devices 1. Connect the cable included with the device to the modem s WAN port (RJ11, the smaller connector) and the other end to the tele socket. If a landline tele is used for the same line as the broadband subscription, connect the tele to the socket via a filter. 2. Connect the LAN cable (RJ45, larger connector) to the modem s LAN port and the other end to the network interface card of your computer. 3. VDSL only: Plug in the filters included to all tele sockets in the apartment. 4. ADSL only: Plug in a filter between all s and sockets in the apartment. 5. Plug the power source in to an electrical socket, with the other end attached to the modem s power connection. 6. If necessary, switch on the power to the modem from its power switch. 7. Check the modem s indicator lights to see whether the broadband connection becomes active, following the manufacturer s instructions. 8. Start your computer. 9. Your broadband connection is now ready for use Installing a cable modem 1. Connect the antenna cable (coaxial cable) included with the device to the cable modem s CABLE port (threaded connector at the end of the cable). 2. Connect the other end of the cable to the antenna socket s TV connection. If a television set or other device using the TV antenna connection is to be connected to the same socket, a Y adapter must be connected to the socket. Then connect the cable modem s and TV receiver s antenna cables to this. 3. Connect the LAN cable (RJ45) to the cable modem s ETHERNET port and the other end to the network interface card of your computer. 4. Plug the modem s power source in to an electrical socket, and attach the other end to the modem s power connection. 5. The modem s indicator lights begin to flash. This phase may take several minutes the first time. 6. When the CABLE or CABLE LINK indicator light is on continuously, your broadband connection is ready for use. 7. Start your computer. The modem s ETH indicator light should turn on. 8. Your broadband connection is now ready for use. Computer socket 2 socket 3 Computer filter filter tele line network interface terminal socket 1 Ethernet connector TV connector in wall socket Cable modem power cable Ethernet cable cable filter Power cable Ethernet cable Threaded connector Antenna cable 6 7

5 2.4. Activating DNA Broadband in housing companies where a terminal device is not needed If your subscription contract includes a note that you do not need a separate terminal device for your broadband subscription, you can activate your subscription as follows: Connect your flat s cross-connection board (apartment MDF) to the room in which you wish to use your broadband connection. If you wish the connection to be operable in more than one room at a time, you will need a separate switch and network cables. Bedroom1 Bedroom2 Living room Entrance 3. Connect the network cable(s) from the terminal device s LAN port to the cross-connection board, to the desired room. 4. Connect the terminal device s power cable to a socket. 5. Turn the terminal device s power switch on. 6. Check the terminal device s indicator lights to see whether the broadband connection becomes active according to the manufacturer s instructions. 7. If necessary for example, if the terminal device s lights indicate a problem in the WAN connection move the connecting fibre to the next available blue fibre port in the optical fibre cable s terminal box. 8. Your broadband subscription is now ready for use Installing a fibre Ethernet terminal device in detached houses 1. Cross-connection board. Network cables to the rooms. 2. Cable. TV cables to the rooms. 3. Terminal box for the optical fibre (delivered by DNA when DNA Access Cable is connected). 4. Cable TV media converter (delivered by DNA when the DNA Cable TV subscription is connected). 5. Power cable (included with the terminal device). 6. Fibre Ethernet terminal device (to be acquired by the customer). Installation instructions for a fibre Ethernet terminal device 1. Install the terminal device in the cabinet in the property s electrical room, at which the DNA Real Estate Cable connection was terminated (a fixed installation is recommended). See the device s user guide for detailed installation instructions. 2. Connect one end of the connection fibre to the terminal device s WAN port and the other end to an available blue fibre socket in the optical fibre s terminal box. 3. Troubleshooting and solutions If you experience problems in the installation phase or with the operation of the broadband connection, check the following: Check that the connections have been made according to the instructions. Also take the instructions included with the terminal device into consideration. Make sure that the power cord has been plugged in to a live socket correctly. Make sure that the Ethernet network cable is correctly connected. Check that the cable connections are correct. Make sure that all landline s are connected behind a filter. When using a VDSL connection, make sure that all sockets are equipped with an interference filter. A socket without a filter may cause interference in broadband operations. If your flat has more than one tele socket, test the functioning of the connection through all of them. If the problem persists, check everything once more. Keep the terminal switched on, and call our technical support line. Keep the service agreement to hand; it will expedite solving the problem. For more information, visit NOTE: Handle the connection fibre carefully. Do not make sharp bends in the fibre, and try to keep the ends of the fibre clean. Avoid direct visual contact with the ends. 8 9

6 4. Good to know 4.1. Avoiding malware Connecting DNA Broadband and your computer to the open Internet entails certain risks, such as exposure to various types of malware. These can, for instance, disrupt communications or endanger the usability and confidentiality of the information stored on the terminal. Malware such as viruses and worms spreads over the Internet. It may be distributed directly from Web sites you visit when downloading applications. To protect yourself against malware, you should acquire up-to-date data security software for your computer. You are responsible for your computer s protection and data security DNA Nettiturva The versatile and extensive DNA Nettiturva antivirus and firewall software package guarantees safe and secure Internet use. Up-to-date DNA Nettiturva provides reliable protection against viruses, spyware, worms, Trojans, rootkits, and other threats. DNA Nettiturva can be installed on three individual computers under the same order code. The DNA Nettiturva suite s browse guard feature indicates which Web sites are safe and secure. Access to harmful sites is automatically blocked. Harmful Web sites are sites designed to distribute malware or steal credentials for online banking services, among other things. As regards children s Web use, our effective Child Guard reduces the risks involved. DNA Nettiturva blocks viruses, spyware, and other malware in real time. It provides immediate protection against new threats, while its firewall prevents hackers from breaking into your computer. This ensures the safety of your personal data, that information is not leaking to outside parties. This product also automatically filters out spam and cons that are aimed at stealing personal information. You can find further information on DNA Nettiturva, the DNA Nettiturva installation software, and instructions for obtaining your licence code at DNA Broadband additional services You can order several useful additional services for your DNA Broadband subscription. DNA Album is a community image service in which you can store photographs and video material. You can share your photographs with just your friends or publish them for everyone. You can store the photographs and other files in the DNA Album network folder, with 5 GB of space. DNA Archive is an easy-to-use backup service for home computer users. You can store digital photographs and various other types of files with the DNA Archive service. DNA Archive offers 10 GB of disk space. You may, if you wish, order additional space for your account, up to 500 megabytes. This additional space is user- and -account-specific. You can also order additional usernames for a fee. For more information on the additional services, visit Invoicing We will invoice our customers once a month. If the sum on the invoice is below the minimum limit, the charges will be carried over to the next month s invoice. The invoice lists: the monthly fee for DNA Broadband, other billable services that have been used through DNA Broadband If you have questions on invoicing in general or about an invoice you have received, for further information. 5. More information 5.1. Personal customer service Our customer service experts will also help you with all your queries pertaining to DNA BroadBand or our other services by tele, at Calls are free of charge when placed from a DNA subscription. Calls from other subscriptions are payable according to your operator s tariffs. When you are calling from abroad, the normal price for international calls will be charged Send feedback If you want to offer praise or blame concerning DNA Broadband or other DNA activities, the easiest way to do this is by using the feedback form at You can find out more at or on our customer support page at

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