MaxSea TZ: Microsoft SQL Server problems End User

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1 MaxSea TZ: Microsoft SQL Server problems End User This TechNote applies to MaxSea TimeZero Navigator and Explorer v1.9.5 and above Description: TimeZero uses Microsoft SQL server to manage routes, marks, logbook and track data. Microsoft SQL server is installed as part of the TimeZero installation. In some instances, the installation of Microsoft SQL fails or the service is not properly launched resulting in the following error displayed at startup: Resolution: Follow the steps below (make sure to respect the order) 1) Remove any existing Microsoft SQL component Close TimeZero and open the Add or Remove Programs utility from the Control Panel. Note: under Vista/7, you need to open Programs (or Programs and Features ) from the Control Panel. You have to remove all the items whose name begins with Microsoft SQL (uninstall all of them) starting with the main component ( Microsoft SQL Server 2008 or Microsoft SQL server 2005 ) Note: Please refer at the Appendix (chapter 1) for an example of all the steps involved in the un-installation under Vista/7.

2 After removing the main component, close the Programs control panel and re-open it (this force Windows to refresh the list of installed programs). If you see any remaining item whose name begins with Microsoft SQL, remove them one by one (the order does not matter at this point). 2) Delete the Microsoft SQL Folder When all the Microsoft SQL items are removed from the Programs Control Panel, go to the Program Files folder (Computer -> Local Disk (C:) -> Program files) and delete any folder beginning with Microsoft SQL Server if any. Note: Under 64Bit Operating System, you also need to delete the Microsoft SQL Server folder from Program Files (x86) (Computer -> Local Disk (C:) -> Program files(x86)) IMPORTANT: If you cannot delete the Microsoft SQL Server from the program file (because a process is running), contact our Tech Support. Once all the Microsoft SQL components are removed and the folder deleted, restart the computer. 3) Re-install Microsoft SQL Server a) Disable any Anti-virus/Anti-Spyware and Firewall that could be running in the background. Make sure that you are logged in as an Administrator. b) If you have the MaxSea TimeZero DVD: Insert the TimeZero install DVD into the computer. If the Autorun starts, cancel it. Right click on the DVD icon and choose Explore to browse the content of the DVD. Browse to: \Tools\SetupPrerequisites\MSQL_Server_2008_Express_R2_MaxSeaInstance and double click on Setup.exe This will launch the manual installation of Microsoft SQL 2008R2. If you don t have the DVD: Download and run the standalone SQL Installer: e c) The SQL installer will ask you to accept agreements and to confirm multiple steps: simply leave the default settings and click on OK, Next or Install. Note: You can refer to the Appendix (chapter 2) to see all the steps and the prompts of the Microsoft SQL installation under Vista/7 d) If the installation is successful restart the computer. e) Launch TimeZero f) If you still have an error, contact our Technical Support 2

3 Appendix 1) SQL Un-installation Exemple Under VISTA/7 3

4 4

5 2) SQL Installation Example under VISTA/7 5

6 6

7 7

8 8

9 9

10 3) Manually remove SQL Server (advanced) Follow the steps below if for some reasons you cannot remove SQL Server using the common process: - Go to the Control Panel -> Add/Remove Programs (or Programs under Windows 7/Vista). Select and Remove the maximum amount of Microsoft SQL Server programs. If you cannot remove a component, skip it (it will be removed later using the Windows Clean Up utility) - Open the Control Panel - Administrative Tools Services Note: Under Windows 7, you can search for Services to open the Services Management window. 10

11 - Double click each SQL Service and note the "Service Name: xxx" and click on Stop if the service is running - From the Command line (Start - Run - CMD) type: sc delete xxx (enter the Service Name from above) Example: sc delete MSSQL$MAXSEASQLEXPRESS. Repeat this for each SQL Services Note: If you have an error stating that the service cannot be removed because you are not authorized, close the CMD window and start it again using the Run as Administrator option. - Open REGEDIT (Start - Run REGEDIT or search for Regedit under Windows 7). Back up your Registry Editor. Highlight My Computer (at the very top) then select - File - Export. - From REGEDIT go to the folder: HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT then right click ALL Microsoft SQL folders and select DELETE 11

12 Note: you may have less Microsoft SQL server folder on your computer - From Windows Explorer go to Program Files (and Program Files (x86) on 64bits OS) then right click on Microsoft SQL server folders and select DELETE - If some SQL components are still present in the Add/Remove programs, run the Microsoft Windows Cleanup Utility to remove all SQL programs. - Reboot the computer - Install SQL Express 2008R2 using the standalone installer 12

13 Permission Type Category OS Product Version Keyword End User Troubleshooting Computer configuration ALL ALL SQL server Microsoft 13

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