Nobeltec TZ: Microsoft SQL Server problems

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1 Nobeltec TZ: Microsoft SQL Server problems Description: TimeZero uses Microsoft SQL server to manage routes, marks, logbook and track data. Microsoft SQL server is installed as part of the TimeZero installation. In some instances, the installation of Microsoft SQL fails or the service is not properly launched resulting in the following error displayed at startup: IMPORTANT: Nobeltec TZ Odyssey uses Microsoft SQL Compact edition. Make sure that the error message includes SQL Server (this TechNote does not address issues with SQL Compact) Resolution: Here are some known problems that prevent the Installation of SQL server: - Microsoft SQL will not install if the name of the Windows User Account and the computer name are the same. If the names are the same, the easiest is to rename the computer name (from the System Properties or by searching rename under Windows 7). After restarting the computer, it is recommended to first performed a full SQL un-install to remove any leftover before reinstalling SQL (see below for instructions on how to remove SQL) - Microsoft SQL will not install on compressed Hard-Drive. Right click on the drive letter of your hard-drive (from My Computer ), select Properties and make sure

2 that the option is unchecked: - Sometimes, the installer of Microsoft SQL asks you to restart your computer during the installation. This can be normal, however, if it prompts you to restart over and over (at the same step each time), you have to delete a registry key. Open Regedit, browse to HKLM \ System \ CurrentControlSet \ Control \ SessionManager and delete the key PendingFileRenameOperations Note: Make sure to select (and highlight) the SessionManager folder in order for the key to appear on the right. If none of the issues described above are related to your problem, follow the steps below (make sure to respect the order) 2

3 1) Remove any existing Microsoft SQL component Close TimeZero and open the Add or Remove Programs utility from the Control Panel. Note: under Vista/7, you need to open Programs (or Programs and Features ) from the Control Panel. You have to remove all the items whose name begins with Microsoft SQL (uninstall all of them) starting with the main component ( Microsoft SQL Server 2008 or Microsoft SQL server 2005 ) Note: Please refer at the Appendix (chapter 1) for an example of all the steps involved in the un-installation under Vista/7. After removing the main component, close the Programs control panel and re-open it (this force Windows to refresh the list of installed programs). If you see any remaining item whose name begins with Microsoft SQL, remove them one by one (the order does not matter at this point). When all the Microsoft SQL items are removed from the Programs Control Panel, go to the Program Files folder (Computer -> Local Disk (C:) -> Program files) and delete any folder beginning with Microsoft SQL Server. Note: Under 64Bit Operating System, you also need to delete the Microsoft SQL Server folder from Program Files (x86) (Computer -> Local Disk (C:) -> Program files(x86)) IMPORTANT: If you cannot delete the Microsoft SQL Server from the program file (because a process is running), you first have to manually stop all the SQL service that might be still running in the background. Please refer to chapter 3 to open the Service window and locate anything containing SQL in its name (such as SQL Server (NOBELTEC_SQLEXPR) or SQLServer or Microsoft SQL ). Open the corresponding service property window and click on Stop. After stopping the SQL service, you should be able to delete the folder. Once all the Microsoft SQL components are removed and the folder(s) deleted, restart the computer. 3

4 Note: If you cannot remove SQL using the process described above, check the appendix (chapter 3) for instructions on how to remove manually SQL (advanced) 2) Install (or re-install) Microsoft SQL Server a) Disable any Anti-virus/Anti-Spyware and Firewall that could be running in the background. Make sure that the computer is logged as an Administrator. b) Insert the TimeZero install DVD into the computer. If the Autorun starts, cancel it. Go to My Computer (or Computer under Vista and Windows 7) and locate the CD/DVD drive. Right click on it and choose Explore to browse the content of the DVD. Browse to \Prerequisites\SQLExp\ double click on SQLInstall.exe This will launch the manual installation of Microsoft SQL 2008R2. Note: If you have an error about the.net framework not being installed properly (required for SQL server installation and TimeZero), you can download it from Microsoft and launch it (TimeZero uses.net Framework 4). Contact Microsoft if you have problems installing the.net Framework on your computer. c) The SQL installer will ask you to accept agreements and to confirm multiple steps: simply leave the default settings and click on OK, Next or install whenever asked. Note: You can refer to the Appendix (chapter 2) to see all the steps and the prompts of the Microsoft SQL installation under Vista/7 d) If the installation is successful restart the computer e) Erase all the TimeZero SQL files (.mdf and.ldf files) located inside C:\ProgramData\Nobeltec TZ\DATA (under Vista/7) or C:\Documents and Settings\All Users\Application Data\Nobeltec TZ\DATA under XP. f) Open TimeZero. If you still have the SQL error warning, proceed to the next step. 4

5 3) Checking for Microsoft SQL service a) Ensure that the Microsoft SQL service is running and properly configured to be launched at Startup. I. Under XP Right click on My Computer, available on the Desktop or from the Start Menu, and choose Manage. Expand Service and Applications ; and then, Services. II. Under VISTA/7 Click on Start, Windows Icon on the bottom left, and search for Services on the bottom of the page. Click on Services on the top of the Window to launch the Services Manager. 5

6 Scroll the window until the line appears containing the name SQL Server (NOBELTEC_SQLEXPR). In the Status column, ensure that Started is present. In the Startup Type column, ensure that it is set for Automatic. If changes are needed, double click on the line to open the property window: Make sure that the Startup Type is set for Automatic and that the Service Status is started by clicking on Start if necessary. Note: Other SQL services (such as SQL Server Active Directory ) might not be started. This is normal. Just make sure that the service SQL Server (NOBELTEC_SQLEXPR) is started. Open TimeZero. If the problem is not solved, proceed to the next step 6

7 4) Change Services Properties (advanced) Open the SQL Server (NOBELTEC_SQLEXPR) service properties windows (please refer to previous step) and select the Log On tab: Change the logon to Local System account, click on apply then click on OK when the warning appears: Select the General tab, click on Stop, wait 30 seconds then click on start Open TimeZero. If this change is successful, you should try to set back the original settings and see if it continues to work: 7

8 Open the SQL Server (NOBELTEC_SQLEXPR) service properties windows (please refer to previous step) and select the Log On tab, set the Log on as This account and click on Browse Click on Advanced Click on Find Now then select Network service in the list then press OK Click OK to validate. 8

9 When you are back on the Properties windows, erase the password (leave it blank) then click on Apply Select the General tab, click on Stop, wait 30 seconds then click on start 9

10 Appendix 1) SQL un-installation Example under VISTA/7 Note: the following screenshots illustrate the process with MAXSEASQLEXPRESS but the process is the same for NOBELTEC_SQLEXPR 10

11 11

12 2) SQL Installation Example under VISTA/7 Note: the following screenshots illustrate the process with MAXSEASQLEXPRESS but the process is the same for NOBELTEC_SQLEXPR 12

13 13

14 14

15 15

16 16

17 3) Manually remove SQL Server (advanced) Follow the steps below if for some reasons you cannot remove SQL Server using the common process: - Go to the Control Panel -> Add/Remove Programs (or Programs under Windows 7/Vista). Select and Remove the maximum amount of Microsoft SQL Server programs. If you cannot remove a component, skip it (it will be removed later using the Windows Clean Up utility) - Open the Control Panel - Administrative Tools Services Note: Under Windows 7, you can search for Services to open the Services Management window. 17

18 - Double click each SQL Service and note the "Service Name: xxx" and click on Stop if the service is running - From the Command line (Start - Run - CMD) type: sc delete xxx (enter the Service Name from above) Example: sc delete MSSQL$NOBELTEC_SQLEXPR. Repeat this for each SQL Services Note: If you have an error stating that the service cannot be removed because you are not authorized, close the CMD window and start it again using the Run as Administrator option. - Open REGEDIT (Start - Run REGEDIT or search for Regedit under Windows 7). Back up your Registry Editor. Highlight My Computer (at the very top) then select - File - Export. - From REGEDIT go to the folder: HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT then right click ALL Microsoft SQL folders and select DELETE 18

19 Note: you may have less Microsoft SQL server folder on your computer - From Windows Explorer go to Program Files (and Program Files (x86) on 64bits OS) then right click on Microsoft SQL server folders and select DELETE - If some SQL components are still present in the Add/Remove programs, run the Microsoft Windows Cleanup Utility to remove all SQL programs. - Reboot the computer - Install SQL Express 2008R2 using the standalone installer 19

20 Permission Type Category OS Product Version Keyword Dealer Troubleshooting Computer configuration ALL ALL SQL server Microsoft 20

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