Installation Guide. Live Maps 7.4 for System Center 2012

Size: px
Start display at page:

Download "Installation Guide. Live Maps 7.4 for System Center 2012"

Transcription

1 Installation Guide Live Maps 7.4 for System Center 2012

2 1 Introduction About This Guide... 4 Supported Products Related Documents... 4 Understanding Live Maps Upgrade Notice Live Maps Authoring Console System Requirements... 5 Installation Verification De-installation Live Maps Operations Manager Extension System Requirements... 7 Installation Verification De-installation Live Maps Mobile Device Notification Service Firewall Considerations... 8 Installation Upgrade... 8 Verification Configuration Security... 9 De-Installation Live Maps Web Console System Requirements Firewall Considerations Installation Verification Configuration Multiple Worker Processes Operations Manager Web Console Integration Configurable Drill down Action in Web Console De-installation Live Maps Mobile Console System Requirements Installation Configuration FAQs De-installation Show Affected Live Maps Alert Task Introduction Installation and Configuration De-installation Live Maps Service Manager Integration System Requirements Upgrade Notice Installation Setup the Live Maps Connector Verification Business Services Verification Change Management Uninstall Steps Page 2

3 9 Live Maps ServiceNow Integration Firewall Considerations Installation and Configuration Upgrade Verification De-installation Contact Page 3

4 1 INTRODUCTION 1.1 ABOUT THIS GUIDE This guide describes the steps required to successfully install Live Maps 7.0 for Operations Manager 2012 and Service Manager SUPPORTED PRODUCTS This version of the product is supported on System Center Operations Manager (SCOM) 2012, 2012 SP1 and 2012 R2. The Service Manager integration is supported on System Center Service Manager (SCSM) 2012, 2012 SP1 and 2012 R RELATED DOCUMENTS Document Live Maps Getting Started Guide Live Maps Advanced Authoring and Operations Guide Description Step-by-step basic authoring and operations scenarios. Step-by-step advanced authoring and operations scenarios. 1.4 UNDERSTANDING LIVE MAPS Live Maps is a must have to implement Business Service Management when you are using Microsoft System Center. Live Maps structures and visualizes your monitored IT components in SCOM 2012 such that it becomes very easy for all stake holders in your organization to understand what the impact and root cause of service outages are. It offers out of the box dashboards for C-level management, Service Owners, IT management, Helpdesk and Application and Infrastructure Engineers. To get familiar with the features of this Live Maps release please follow the step-by-step instructions described in the Getting Started guide. 1.5 UPGRADE NOTICE When you are upgrading from a previous version of Live Maps you can just replace the Live Maps components. All maps created with previous versions of Live Maps will be preserved. Special attention is required when upgrading the Live Maps Service Manager Integration. The details can be found in section 8.2 of this guide. Any previously used License Key will not work with Live Maps v7. To request a new License Key for Live Maps v7, contact the Savision Sales Team via at or use the contact form at Page 4

5 2 LIVE MAPS AUTHORING CONSOLE 2.1 SYSTEM REQUIREMENTS The Live Maps Authoring Console must be installed on a computer running the SCOM Operations Console. 2.2 INSTALLATION To install the Live Maps Authoring Console, follow these steps: 1. Logon to a computer running the SCOM Operations Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Authoring Console option under Installation and follow the installer instructions. 2.3 VERIFICATION To verify the Live Maps Authoring Console installation, follow these steps: 1. Start the Live Maps Authoring Console (Start All Programs Savision Live Maps for SCOM 2012 Authoring Console). 2. Every time the Live Maps Authoring Console is started, a connection logon dialog is displayed. Specify the name of a Management Server and click OK. The first time the Live Maps Authoring Console is started, a valid license key needs to be entered before Live Maps can be used. 3. After connecting to the SCOM server, the Live Maps Authoring Console prepares the SCOM environment; this may take a few minutes. During this time, three management packs required by Live Maps are automatically imported: (i) the Savision Live Maps Library, (ii) Savision Live Maps Service Library and (iii) the Savision Live Maps Authoring management pack. Page 5

6 2.4 DE-INSTALLATION Remove the Live Maps Authoring Console via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Finish the de-installation by manually deleting the two Live Maps management packs according to the steps below. Note: Removing the Live Maps management packs results in the loss of all services and maps created with the Live Maps Authoring Console! 1. Logon to a computer running the SCOM Operations Console. 2. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 3. Go to the Administration space 4. Select Management Packs in the administration navigation tree 5. Select the Savision Live Maps Authoring management pack in the result pane and press the Delete button 6. Select the Savision Live Maps Service Library management pack in the result pane and press the Delete button 7. Select the Savision Live Maps Library management pack in the result pane and press the Delete button Page 6

7 3 LIVE MAPS OPERATIONS MANAGER EXTENSION 3.1 SYSTEM REQUIREMENTS The Live Maps Operations Manager Extension must be installed on a computer running the SCOM Operations Console. 3.2 INSTALLATION To install the Live Maps Operations Manager Extension, follow these steps: 1. Logon to a computer running the SCOM Operations Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Operations Manager Extension option under Install and follow the installer instructions. 3.3 VERIFICATION To verify the Live Maps SCOM Extension installation, follow these steps: 1. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 2. In the Monitoring space open a view created with the Live Maps authoring console. 3.4 DE-INSTALLATION Remove the Live Maps Operations Manager Extension via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 7

8 4 LIVE MAPS MOBILE DEVICE NOTIFICATION SERVICE The Live Maps Mobile Device Notification Service is a Windows Service that will send notifications to mobile devices such as smart phones and tablets when the health states of individual Live Maps change. Only one Mobile Device Notification Service should be installed per Operations Manager management group. You do not need to install the service if you will not be using any mobile devices with Live Maps. Before installing the service, you should run the latest version of the Live Maps Authoring Console. This will ensure that the management packs that the service depends on are loaded into SCOM. 4.1 FIREWALL CONSIDERATIONS The server hosting the Live Maps Mobile Device Notification Service needs to be able to contact the management server on port The server also needs to be able to contact the outside world via https on port INSTALLATION To install the Live Maps Mobile Device Notification Service, follow these steps: 1. Logon to the computer that will host the Live Maps Mobile Device Notification Service. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Mobile Notifications option under Install and follow the installer instructions. 4. When prompted for System Center Operations Manager Credentials please provide the server name of a management server as well as the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with mobile devices, but will be used to update the devices within Operations Manager. 4.3 UPGRADE To upgrade the Live Maps Mobile Device Notification Service, follow these steps: 1. Logon to the computer that hosts the Live Maps Mobile Device Notification Service. 2. Run services.msc and stop the Live Maps Mobile Device Notification Service. If the service is not stopped before installing a newer version a reboot will be required. 3. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 4. Select the Install Mobile Notifications option under Install and follow the installer instructions. 5. When prompted for System Center Operations Manager Credentials please provide the server name of a management server as well as the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with mobile devices, but will be used to update the devices within Operations Manager. Page 8

9 4.4 VERIFICATION To verify the Live Maps Mobile Device Notification Service installation, follow these steps: 1. Start the Operations Manager Console. 2. Navigate to the folder Monitoring Live Maps Mobile Mobile Device Notification Service. 3. Verify that the service is eventually discovered and reported as healthy by Operations Manager (this will require that the server hosting the Live Maps Mobile Device Notification Service is monitored by Operations Manager). 4.5 CONFIGURATION If necessary, modify the Live Maps Mobile Device Notification Service configuration using the Mobile Device Notifier Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Mobile Device Notifier Configuration). 4.6 SECURITY Mobile users need access to Live Maps Registered Mobile Device data. This can be ensured by making sure the group scope of the mobile user role contains the All Live Maps Registered Mobile Devices group. 4.7 DE-INSTALLATION Remove the Live Maps Mobile Device Notification Service via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). NOTE: Due to an issue in the installation of Live Maps Version 7.1 and Version 7.2, the uninstall action can raise the following exception: To help you resolve this issue you can download the following tool (Download Tool). This tool will look up the location of the MSI in the registry then stop the Mobile Notification Service. It will correct the MSI and restart the uninstall process for you. If you wish to upgrade your current version to the Live Maps 7.3 or a later version you can do so without being affected by this issue. Page 9

10 5 LIVE MAPS WEB CONSOLE The Live Maps Web Console is an ASP.NET application and is installed on a server running IIS 6.0 or higher. The Live Maps Web Console supports Windows and Forms authentication. For Windows authentication the Live Maps Web Console must be installed on a management server. For Forms Authentication it is advised to install the Live Maps Web Console on an IIS server secured with certificates (SSL). 5.1 SYSTEM REQUIREMENTS HARDWARE: Minimum: - 1GB RAM - 5 GB of available hard disk space GHz Recommended: - 2GB RAM - 20 GB of available hard disk space GHz SOFTWARE: -.NET Framework Internet Information Server (IIS) 7.0 or higher - ASP.NET FIREWALL CONSIDERATIONS The server hosting the Live Maps Web Console needs to be able to contact the management server on port If you are using the mobile device feature of Live Maps, mobile devices (such as smartphones and tablets) outside the network will need to be able to contact the Live Maps Web Console. It is strongly recommended that you enable SSL to protect connections from the outside world to the Live Maps Web Console. 5.3 INSTALLATION To install the Live Maps Web Console, follow these steps: 1. Logon to the computer that will host the Live Maps Web Console. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Live Maps Web Console option under Install and follow the installer instructions. 4. When prompted for System Center Operations Manager Credentials please provide the credentials of a user with Administrative rights within System Center Operations Manager. These credentials will not be shared with clients of the web console, but will be used to register mobile devices in SCOM on behalf of the mobile user. 5.4 VERIFICATION To verify the Live Maps Web Console installation, follow these steps: 1. Start the Live Maps Web Console (Start All Programs Savision Live Maps for SCOM Page 10

11 2012 Web Console). Or, with Microsoft Internet Explorer, open the URL server hosting Live Maps Web Console>: Open a view created with the Live Maps Authoring Console. 5.5 CONFIGURATION If necessary, modify the Live Maps Web Console configuration using the Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). The Live Maps Web Console configuration settings are explained in the following table: Setting Description Default Value Management Server Name of the SCOM Management Server Set during installation SCOM Web console URL Refresh time Show alerts newer then Maximum number of alerts shown Show Critical Alerts Show Warning Alerts Show Information Alerts The URL to the SCOM web console you want to use for integration. The number of minutes the application will wait before refreshing current view data Age limit (in days) of alerts displayed in the console Maximum number of alerts displayed in the console True if the critical alerts should be displayed in the web console alert list. True if the warning alerts should be displayed in the web console alert list. True if the information alerts should be displayed in the web console alert list. Set during installation True True False Show Health Details Show health details in a drawing view or not True Page 11

12 5.6 MULTIPLE WORKER PROCESSES If many users use the Live Maps web console simultaneously, the result could be a slow user experience as by default the Live Maps web console uses only one worker process. The following instructions detail the configuration steps required to allow the web console to run on multiple worker processes. 1. Browse to the Live Maps Web Console root folder. 2. Open web.config in notepad. 3. Remove the comment strings <!-- and --> from the following fragment: <!--<sessionstate mode="stateserver" stateconnectionstring="tcpip= :42424" cookieless="false" timeout="20"/>--> <!-- 4. Save the web.config file and close notepad. 5. Open IIS Manager and open the Advanced Settings of the Live Maps 2012 Web Console application pool. (See image 1) 6. Change the Maximum Worker Processes to a value larger than 1. The correct value for this depends on multiple factors like number of processor cores, other software running on the machine, and number of Live Maps web console users. You may want to experiment by slowly increasing the value until it resolves the responsiveness of the web console. 7. Check if the ASP.NET State Service is started. (Make sure the Startup Type is set to automatic) (See image 2) Image 1 Page 12

13 Image OPERATIONS MANAGER WEB CONSOLE INTEGRATION To allow for cross-domain authentication from the Live Maps Web Console to the Operations Manager 2012 Web Console, The clientaccesspolicy.xml file that exists in the www-root folder of the Live Maps Web Console has to exist in the root folder of the OM 2012 Web Console. When the Live Maps Web Console is installed on the same web server the OM 2012 Web Console is installed and the OM 2012 Web Console is installed under the default web site (Default situation) nothing needs to be done. But if the Live Maps Web Console is installed on a different web server or the OM 2012 Web Console is installed under a different web site the clientaccesspolicy.xml file needs to be copied to the root folder of the OM 2012 Web Console. This root folder can be found as follow: Start IIS Manager on the web server the OM 2012 Web Console is installed. Select the OM 2012 Web Site. (The site with the MonitoringView and OperationsManager child nodes) Right click and press Explore. Page 13

14 5.8 CONFIGURABLE DRILL DOWN ACTION IN WEB CONSOLE The action that occurs when the user is clicking on an object in the Live Maps Web Console is configurable. In case of a normal monitoring object, Savision s Vital Signs can be opened if Vital Signs supports the role of the selected object. If the Operations Manager Web Console URL is configured on the Settings tab, the following Operations Manager Web Console views can be opened: Health Explorer Performance View State View Diagram View In case of a distributed application object the following Operations Manager Web Console views can be opened: Health Explorer Diagram View Note: The Operations Manager Web Console views will only work in Internet Explorer. To configure the drill down actions, follow these steps: 1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). 2. Choose the Show affected Live Maps console task info tab. 3. Use the Open Vital Signs checkbox to enable or disable the use of Savision Vital Signs when a monitoring object is clicked. Use the combo boxes to choose the drill down action for a monitoring object or distributed application when the Operations Manager Web Console url is set on the Settings tab. Page 14

15 4. Press the Apply or OK button to save the changes. 5.9 DE-INSTALLATION Remove the Live Maps Web Console via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 15

16 6 LIVE MAPS MOBILE CONSOLE 6.1 SYSTEM REQUIREMENTS The Live Maps Mobile Console must be downloaded and installed through either the Apple App store or the Google Play store. On Android we require you to have version 2.3.3(Gingerbread) and up, on iphone we require version 5.0 and up. To get states and other Live Maps information on your mobile device, we need the Live Maps Web Console to be installed and be exposed to the internet. Note that we currently we only support Forms-Authentication. If you want to receive notifications on your devices, we need the Live Maps Mobile Device Notification Service to be installed. 6.2 INSTALLATION To install the Live Maps Mobile Console, depending on your device, follow these steps. On your mobile Android device: 1. Go to the Google Play store on you mobile device. 2. Tap the Search button in the upper right corner and type Savision Live Maps for Mobile. 3. After a couple of moments a list should appear with Savision Live Maps for Mobile, tap this. 4. Tap the Install button. 5. Review the EULA and permission required for the app to run. 6. Tap the Accept & Download button. On the Google Play store in your web browser: 1. Type Savision Live Maps for Mobile in the search bar at the top. 2. Click the Install button. 3. If you haven t signed in with your Google Account at this point, the store will ask you to do so. 4. Click the Install button again. 5. Click the Ok button. 6. The app will now begin to download and install on you mobile device. On your mobile ios device: 1. Go to the itunes Store app. 2. Tap on the Search button in the bottom. 3. In the search bar, type Live Maps Mobile, then tap Search. 4. After a couple of moments a list will appear with Live Maps Mobile. Tap on the app icon. 5. Tap on the Install button. 6. As part of the itunes store procedure, fill in your itunes password. 7. The app will now begin to download and install on your mobile device. On the itunes store: 1. In itunes, click on the itunes Store button in the upper right corner. 2. Type Live Maps Mobile in the search bar, located in the upper right corner and press enter. 3. In the iphone Apps section, located Live maps Mobile and click the free button. Page 16

17 4. As part of the itunes store procedure, fill in your itunes password. 5. The app will now begin to download on your desktop. The next time you sync your iphone with itunes the app will be installed. 6.3 CONFIGURATION On your first launch of the app, it will prompt you to specify the Live Maps Web Console address and the credentials you want to use to retrieve the maps. If you want to revisit these settings, you can always return to the settings screen and make adjustments. 6.4 FAQS DURING THE INSTALLATION OF THE MOBILE DEVICE NOTIFICATION SERVICE I GET PROMPTED FOR SYSTEM CENTER OPERATIONS MANAGER CREDENTIALS, WHY DO I NEED TO SPECIFY THESE? Our notifications service needs to keep track of the mobile device and what Live Maps each device is interested in, so we know what notification to send and where to send them. We keep this information registered in the Savision Live Maps Mobile Device Notification Management Pack. We use the credentials provided to update this information. We do not share these credentials with the mobile clients. To see which devices are registered (and checkup on the health of the Notification Service) 1. Start the SCOM Operations Console (Start All Programs Microsoft System Center 2012 Operations Manager Operations Console). 2. In the monitoring space, navigate to the folder Live Maps Mobile. 3. Here you can check the health of the service in the Mobile Device Notification Service view or check which devices have been registered in the Registered Mobile Devices view WHY IS THERE A SLIGHT DELAY IN RECEIVING NOTIFICATIONS ON A STATE CHANGE? We poll SCOM every 5 minutes for states changes for the maps the devices have told it to monitor. If a state has changed in those 5 minutes we send a notification to the interested devices HOW DO I DELETE A FAVORITE VIEW (REGARDLESS OF MY MOBILE PLATFORM)? There are two ways of doing this: 1. In the Favorites Maps View locate the view you want to delete and swipe this view, tap the delete button that appears and wait for the favorite to disappear. 2. Navigate to the Search view (on Android: Menu Search, on ios: Configuration Favorite Views) and type the name of the favorite Live Map (or common denominator of multiple favorites) you want to remove. 3. After the search has completed you can deselect these Live Maps and then return to the Favorites view. Page 17

18 6.5 DE-INSTALLATION On any ios device 1. Locate the Live Maps Mobile app on your screen. 2. Tap and hold the Live Maps Mobile app. 3. Once all the icons the screen start shaking, press the X on the icon. 4. Confirm that you want to delete the app. On any Android device. 1. Locate the settings app. 2. Navigate to Apps (or Applications) All Savision Live Maps for Mobile 3. Tap the Uninstall button. 4. Confirm that you want to delete the app. After this you will need to decide if the Live Maps Web Console and the Live Maps Notification Service need to be de-installed. Page 18

19 7 SHOW AFFECTED LIVE MAPS ALERT TASK 7.1 INTRODUCTION Live Maps allows you to launch the Live Maps Web Console with the map that is affected by an alert shown on the SCOM Operations Console. 7.2 INSTALLATION AND CONFIGURATION To install the Show Affected Live Maps task, follow these steps: 1. Open the Live Maps Web Console Configuration application (Start All Programs Savision Live Maps for SCOM 2012 Web Console Configuration). 2. Choose the Show affected Live Maps console task info tab. 3. Use the Check button in the bottom half of the Configuration application to verify connectivity to the Web Server hosting the Live Maps Web Console and a Management Server: When multiple instances of the Live Maps Web Console are installed, the Live Maps Web Console instance that is to be used can be specified as the Current URL. 4. When the connectivity has successfully been verified, the button changes to Install. 5. Use the Install button to import the Savision Live Maps Tasks Management Pack on the Management Server. 7.3 DE-INSTALLATION Remove the Savision Live Maps Tasks Management Pack by using the Uninstall button in the Live Maps Web Console Configuration application, or use the procedure as described in the de-installation of the Live Maps Authoring Console to delete the Savision Live Maps Tasks Management Pack. Page 19

20 8 LIVE MAPS SERVICE MANAGER INTEGRATION 8.1 SYSTEM REQUIREMENTS Before the Live Maps integration with Service Manager can be used, the proper connectors between SCSM and SCOM need to be established. Two connectors for SCOM are available in SCSM: 1. The configuration item (CI) connector that imports objects that are discovered by SCOM into the SCSM database 2. An alert connector that can create incidents based on alerts In the section Importing Data and Alerts from Operations Manager 2012 of the SCSM Administrator s Guide the steps required to establish these connectors are described. The System Center Service Manager 2012 Product Documentation can be found here. 8.2 UPGRADE NOTICE When you are upgrading from a previous version there are a couple things you need to take into account. The Service Manager integration that was part of Live Maps for 2007 version and Live Maps 2012 version synchronized maps and its members. Live Maps 7.0 will only synchronize services created with Live Maps. All connector instances from the previous version will be removed during upgrade. You will need to re-create them after the upgrade. Business Services created with old connectors will NOT be removed during the upgrade but will NOT be kept upto-date by the new connector. You can migrate your current maps into the Live Maps service model and select the services in the new connector. 8.3 INSTALLATION To install the Live Maps integration in Service Manager, follow these steps: Note: If you are currently running Service Manager 2012 SP1 or you upgrade to that service pack in the future, please follow the instructions found in the section entitled PowerShell Tasks Created with the Authoring Tool Do Not Work Properly of the Service Manager 2012 SP1 Release Notes found at 1. Logon to a computer running the Service Manager Management Server. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install Service Manager Integration option under Installation and follow the installer instructions. 4. Open the Service Manager Console. 5. Go to the Administration pane. 6. Select the Settings node. 7. Open the Live Maps Settings. 8. Specify the URL to launch the Live Maps Web Console Page 20

21 9. Click the OK button. 10. Repeat step 1-3 on all machines that run the Service Manager Console 8.4 SETUP THE LIVE MAPS CONNECTOR 1. Open the Service Manager Console. 2. Go to the Administration pane. 3. Right click on Connectors. 4. Select Create Connector -> Live Maps Service Connector. 5. Provide a name for the connector. 6. Enter the server name and credentials to communicate with Operations Manager. Make sure the account used: Has at least read-only rights to all objects in SCOM Is part of the Administrator role in SCSM Is part of the local Administrators group on the SCSM management server or at least has access to the Windows temp folder. 7. Select the Live Maps Service you would like to synchronize with Service Manager. Page 21

22 8. Select the schedule at which the connector will synchronize. 9. Click Create. 10. To immediately synchronize the Live Maps connector, click on the connector you just created, and click Synchronize Now from the Tasks pane. Page 22

23 8.5 VERIFICATION BUSINESS SERVICES To verify the Live Maps integration in Service Manager, follow these steps: 1. Start the System Center Service Manager Console. 2. Go to the Configuration Items pane. 3. Open the folder Business Services -> All Business Services. 4. Select a business service in the All Business Services pane. 5. In the Tasks pane, launch the Open Service Map task. 6. The Live Maps Web Console will launch, showing the service map associated with that business service. 8.6 VERIFICATION CHANGE MANAGEMENT To verify the Live Maps integration in Service Manager, follow these steps: 1. Start the System Center Service Manager Console. 2. Go to the Work Items pane. 3. Open the folder Work Items Change Management All Change Requests. 4. Select a change request in the All Change Requests pane. 5. In the Tasks pane, launch the Open Related Services task: 6. The Live Maps Web Console will launch, showing the map with the affected item. 8.7 UNINSTALL STEPS 1. Uninstall the Live Maps for OpsMgr Service Manager (2012) Integration using Programs and Features. 2. Logon to a computer running the System Center Service Manager Console. 3. Start the System Center Service Manager Console. 4. Go to the Administration pane. 5. Select the Management Packs node. 6. Delete each Savision Live Maps Management Pack in the Management Packs pane. Page 23

24 9 LIVE MAPS SERVICENOW INTEGRATION The Live Maps ServiceNow Integration Service is a Windows Service that will synchronize Live Maps Services and their related components with a CMDB database on a ServiceNow instance, every 24 hours (default). Only one ServiceNow Integration Service needs be installed per Operations Manager management group. 9.1 FIREWALL CONSIDERATIONS The server hosting the Live Maps ServiceNow Integration Service needs to be able to contact a management server on port The server also needs to be able to contact the outside world via https on port INSTALLATION AND CONFIGURATION To install the Live Maps ServiceNow Integration Service, follow these steps: 1. Logon to the computer that will host the Live Maps ServiceNow Integration Service. 2. Run Setup.LiveMaps2012.exe from the installation CD/ISO image. 3. Select the Install ServiceNow Integration option under Install and follow the installer instructions. 4. When prompted for Live Maps ServiceNow Integration Settings please provide the settings, explained below, needed for the Service to run and press OK. SCOM Management Server Name or IP address of a SCOM Management Server SCOM Credentials User name, password and domain of a SCOM user account that has permissions to read the services you want to synchronize. ServiceNow URL URL of your ServiceNow instance. ServiceNow Credentials User name and password of a ServiceNow user account that has enough permissions to create configuration items and relationships. Services to synchronize. Here you can choose to synchronize all services or select the services that needs to be synchronized. Create CI s if not exist The Live Maps ServiceNow Integration service can create configuration items when they don t exist in ServiceNow. By unchecking this checkbox it will only relate the configuration items with Business Services that are already exist in ServiceNow. Create known CI s only When this checkbox is checked only Live Maps components we know of are synchronized to ServiceNow. If this checkbox is unchecked all components are synchronized with ServiceNow and the unknown components are added as configuration item. Synchronize every Here you can choose how often the Live Maps Services needs to be synchronized with ServiceNow. The default is 1440 minutes (24 hour) Page 24

25 If necessary to change settings after installation, modify the Live Maps ServiceNow Intagration Service configuration using the ServiceNow Connector configurator application (Start All Programs Savision Live Maps for SCOM 2012 ServiceNow Connector Configurator). 9.3 UPGRADE To upgrade the Live Maps ServiceNow Integration Service, follow these steps: 1. Logon to the computer that hosts the Live Maps ServiceNow Integration Service. 2. If you made changes to the %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\MappingXML.xml file make sure you copy it to a safe location. 3. If you don t know the current configuration settings make sure you copy %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\ Savision.LiveMaps.ServiceNow.IntegrationService.exe.config to a safe location. 4. Run services.msc and stop the Live Maps ServiceNow Integration Service. If the service is not stopped before installing a newer version a reboot will be required 5. Follow the installation steps 2-4 from chapter 9.2. (Lookup the settings in the copied configuration file if needed.) 9.4 VERIFICATION After a few minutes, navigate to the ServiceNow instance, in the browser, the Live Maps services are synchronized with. Lookup the Business Services list and find the Business Services with the same name as the Live Maps services in SCOM. Check for each Business Service if the related Configuration Items are correct. 9.5 DE-INSTALLATION Remove the Live ServiceNow Integration Service via Programs and Features in the Control Panel (or via the Add/Remove Programs option in the Control Panel on computers running previous Windows versions). Page 25

26 10 CONTACT For additional information, go to or Page 26

Live Maps. for System Center Operations Manager 2007 R2 v6.2.1. Installation Guide

Live Maps. for System Center Operations Manager 2007 R2 v6.2.1. Installation Guide Live Maps for System Center Operations Manager 2007 R2 v6.2.1 Installation Guide CONTENTS Contents... 2 Introduction... 4 About This Guide... 4 Supported Products... 4 Understanding Live Maps... 4 Live

More information

NSi Mobile Installation Guide. Version 6.2

NSi Mobile Installation Guide. Version 6.2 NSi Mobile Installation Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 18, 2013 2 CONTENTS TABLE OF CONTENTS PREFACE... 5 Purpose of this Document... 5 Version Compatibility...

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

RoomWizard Synchronization Software Manual Installation Instructions

RoomWizard Synchronization Software Manual Installation Instructions 2 RoomWizard Synchronization Software Manual Installation Instructions Table of Contents Exchange Server Configuration... 4 RoomWizard Synchronization Software Installation and Configuration... 5 System

More information

System Administration Training Guide. S100 Installation and Site Management

System Administration Training Guide. S100 Installation and Site Management System Administration Training Guide S100 Installation and Site Management Table of contents System Requirements for Acumatica ERP 4.2... 5 Learning Objects:... 5 Web Browser... 5 Server Software... 5

More information

Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2

Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2 Password Reset Server Installation Guide Windows 8 / 8.1 Windows Server 2012 / R2 Last revised: November 12, 2014 Table of Contents Table of Contents... 2 I. Introduction... 4 A. ASP.NET Website... 4 B.

More information

CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES

CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES TECHNICAL ARTICLE November/2011. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Desktop Surveillance Help

Desktop Surveillance Help Desktop Surveillance Help Table of Contents About... 9 What s New... 10 System Requirements... 11 Updating from Desktop Surveillance 2.6 to Desktop Surveillance 3.2... 13 Program Structure... 14 Getting

More information

Mobile Iron User Guide

Mobile Iron User Guide 2015 Mobile Iron User Guide Information technology Sparrow Health System 9/1/2015 Contents...0 Introduction...2 Changes to your Mobile Device...2 Self Service Portal...3 Registering your new device...4

More information

LAB: Enterprise Single Sign-On Services. Last Saved: 7/17/2006 10:48:00 PM

LAB: Enterprise Single Sign-On Services. Last Saved: 7/17/2006 10:48:00 PM LAB: Enterprise Single Sign-On Services LAB: Enterprise Single Sign-On Services 2 TABLE OF CONTENTS HOL: Enterprise Single Sign-On Services...3 Objectives...3 Lab Setup...4 Preparation...5 Exercise 1:

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Installation Guide for Pulse on Windows Server 2012

Installation Guide for Pulse on Windows Server 2012 MadCap Software Installation Guide for Pulse on Windows Server 2012 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

LepideAuditor Suite for File Server. Installation and Configuration Guide

LepideAuditor Suite for File Server. Installation and Configuration Guide LepideAuditor Suite for File Server Installation and Configuration Guide Table of Contents 1. Introduction... 4 2. Requirements and Prerequisites... 4 2.1 Basic System Requirements... 4 2.2 Supported Servers

More information

Introduction to the AirWatch Cloud Connector (ACC) Guide

Introduction to the AirWatch Cloud Connector (ACC) Guide Introduction to the AirWatch Cloud Connector (ACC) Guide The AirWatch Cloud Connector (ACC) provides organizations the ability to integrate AirWatch with their back-end enterprise systems. This document

More information

Installation Guide for Pulse on Windows Server 2008R2

Installation Guide for Pulse on Windows Server 2008R2 MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

UP L18 Enhanced MDM and Updated Email Protection Hands-On Lab

UP L18 Enhanced MDM and Updated Email Protection Hands-On Lab UP L18 Enhanced MDM and Updated Email Protection Hands-On Lab Description The Symantec App Center platform continues to expand it s offering with new enhanced support for native agent based device management

More information

Version 3.8. Installation Guide

Version 3.8. Installation Guide Version 3.8 Installation Guide Copyright 2007 Jetro Platforms, Ltd. All rights reserved. This document is being furnished by Jetro Platforms for information purposes only to licensed users of the Jetro

More information

System Center 2012 R2 Lab 5: Application Management

System Center 2012 R2 Lab 5: Application Management System Center 2012 R2 Lab 5: Application Management Hands-On Lab Step-by-Step Guide For the VMs use the following credentials: Username: Contoso\Administrator Password: Passw0rd! Version: 1.5.5 Last updated:

More information

Active Directory Management. Agent Deployment Guide

Active Directory Management. Agent Deployment Guide Active Directory Management Agent Deployment Guide Document Revision Date: April 26, 2013 Active Directory Management Deployment Guide i Contents System Requirements... 1 Hardware Requirements... 2 Agent

More information

EMR Link Server Interface Installation

EMR Link Server Interface Installation EMR Link Server Interface Installation Version 1.0 ** INTRODUCTION ** If you would like assistance with installation, please contact our preferred support provider at support@bonecomputer.com, or call

More information

TANDBERG MANAGEMENT SUITE 10.0

TANDBERG MANAGEMENT SUITE 10.0 TANDBERG MANAGEMENT SUITE 10.0 Installation Manual Getting Started D12786 Rev.16 This document is not to be reproduced in whole or in part without permission in writing from: Contents INTRODUCTION 3 REQUIREMENTS

More information

Cloud Services ADM. Agent Deployment Guide

Cloud Services ADM. Agent Deployment Guide Cloud Services ADM Agent Deployment Guide 10/15/2014 CONTENTS System Requirements... 1 Hardware Requirements... 1 Installation... 2 SQL Connection... 4 AD Mgmt Agent... 5 MMC... 7 Service... 8 License

More information

Guide to Installing BBL Crystal MIND on Windows 7

Guide to Installing BBL Crystal MIND on Windows 7 Guide to Installing BBL Crystal MIND on Windows 7 Introduction The BBL Crystal MIND software can not be directly installed on the Microsoft Windows 7 platform, however it can be installed and run via XP

More information

Velocity Web Services Client 1.0 Installation Guide and Release Notes

Velocity Web Services Client 1.0 Installation Guide and Release Notes Velocity Web Services Client 1.0 Installation Guide and Release Notes Copyright 2014-2015, Identiv. Last updated June 24, 2015. Overview This document provides the only information about version 1.0 of

More information

Installing Windows Server Update Services (WSUS) on Windows Server 2012 R2 Essentials

Installing Windows Server Update Services (WSUS) on Windows Server 2012 R2 Essentials Installing Windows Server Update Services (WSUS) on Windows Server 2012 R2 Essentials With Windows Server 2012 R2 Essentials in your business, it is important to centrally manage your workstations to ensure

More information

Cloud Authentication. Getting Started Guide. Version 2.1.0.06

Cloud Authentication. Getting Started Guide. Version 2.1.0.06 Cloud Authentication Getting Started Guide Version 2.1.0.06 ii Copyright 2011 SafeNet, Inc. All rights reserved. All attempts have been made to make the information in this document complete and accurate.

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Ekran System Help File

Ekran System Help File Ekran System Help File Table of Contents About... 9 What s New... 10 System Requirements... 11 Updating Ekran to version 4.1... 13 Program Structure... 14 Getting Started... 15 Deployment Process... 15

More information

Installation and Deployment

Installation and Deployment Installation and Deployment Help Documentation This document was auto-created from web content and is subject to change at any time. Copyright (c) 2016 SmarterTools Inc. Installation and Deployment SmarterStats

More information

VITAL SIGNS Quick Start Guide

VITAL SIGNS Quick Start Guide VITAL SIGNS Quick Start Guide Rev 2.6.0 Introduction 2 VITAL SIGNS FROM SAVISION / QUICK START GUIDE 2014 Savision B.V. savision.com All rights reserved. This manual, as well as the software described

More information

Deploying System Center 2012 R2 Configuration Manager

Deploying System Center 2012 R2 Configuration Manager Deploying System Center 2012 R2 Configuration Manager This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.

More information

About This Manual. 2 About This Manual

About This Manual. 2 About This Manual Ver.4.1 Important This System Guide applies to RadiNET Pro Ver. 4.1. Please read this System Guide and the User s Manual on the RadiNET Pro CD-ROM carefully to familiarize yourself with safe and effective

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

NETWRIX WINDOWS SERVER CHANGE REPORTER

NETWRIX WINDOWS SERVER CHANGE REPORTER NETWRIX WINDOWS SERVER CHANGE REPORTER INSTALLATION AND CONFIGURATION GUIDE Product Version: 4.0 March 2013. Legal Notice The information in this publication is furnished for information use only, and

More information

Active Directory Management. Agent Deployment Guide

Active Directory Management. Agent Deployment Guide Active Directory Management Agent Deployment Guide Document Revision Date: June 12, 2014 Active Directory Management Deployment Guide i Contents System Requirements...1 Hardware Requirements...1 Installation...3

More information

1. Set Daylight Savings Time... 3. 2. Create Migrator Account... 3. 3. Assign Migrator Account to Administrator group... 4

1. Set Daylight Savings Time... 3. 2. Create Migrator Account... 3. 3. Assign Migrator Account to Administrator group... 4 1. Set Daylight Savings Time... 3 a. Have client log into Novell/Local Machine with Administrator Account...3 b. Access Adjust Date/Time...3 c. Make sure the time zone is set to Central Time...3 2. Create

More information

Connecting Software Connect Bridge - Mobile CRM Android User Manual

Connecting Software Connect Bridge - Mobile CRM Android User Manual Connect Bridge - Mobile CRM Android User Manual Summary This document describes the Android app Mobile CRM, its functionality and features available. The document is intended for end users as user manual

More information

ReadyNAS Remote. User Manual. June 2013 202-11078-03. 350 East Plumeria Drive San Jose, CA 95134 USA

ReadyNAS Remote. User Manual. June 2013 202-11078-03. 350 East Plumeria Drive San Jose, CA 95134 USA User Manual June 2013 202-11078-03 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for selecting this NETGEAR product. After installing your device, locate the serial number on the label

More information

HP MediaSmart Server Software Upgrade from v.1 to v.3

HP MediaSmart Server Software Upgrade from v.1 to v.3 HP MediaSmart Server Software Upgrade from v.1 to v.3 Table of Contents Upgrade Your Server Software to HP MediaSmart Server v.3 2 Before You Begin 3 What's New... 3 Features That Will Change... 4 Prepare

More information

Kaspersky Lab Mobile Device Management Deployment Guide

Kaspersky Lab Mobile Device Management Deployment Guide Kaspersky Lab Mobile Device Management Deployment Guide Introduction With the release of Kaspersky Security Center 10.0 a new functionality has been implemented which allows centralized management of mobile

More information

Nexio Connectus with Nexio G-Scribe

Nexio Connectus with Nexio G-Scribe Nexio Connectus with Nexio G-Scribe 2.1.2 3/20/2014 Edition: A 2.1.2 Publication Information 2014 Imagine Communications. Proprietary and Confidential. Imagine Communications considers this document and

More information

File Auditor for NAS, Net App Edition

File Auditor for NAS, Net App Edition File Auditor for NAS, Net App Edition Installation Guide Revision 1.2 - July 2015 This guide provides a short introduction to the installation and initial configuration of NTP Software File Auditor for

More information

WhatsUp Gold v16.2 Installation and Configuration Guide

WhatsUp Gold v16.2 Installation and Configuration Guide WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

MailEnable Connector for Microsoft Outlook

MailEnable Connector for Microsoft Outlook MailEnable Connector for Microsoft Outlook Version 2.23 This guide describes the installation and functionality of the MailEnable Connector for Microsoft Outlook. Features The MailEnable Connector for

More information

OneLogin Integration User Guide

OneLogin Integration User Guide OneLogin Integration User Guide Table of Contents OneLogin Account Setup... 2 Create Account with OneLogin... 2 Setup Application with OneLogin... 2 Setup Required in OneLogin: SSO and AD Connector...

More information

Mobile Device Management Version 8. Last updated: 17-10-14

Mobile Device Management Version 8. Last updated: 17-10-14 Mobile Device Management Version 8 Last updated: 17-10-14 Copyright 2013, 2X Ltd. http://www.2x.com E mail: info@2x.com Information in this document is subject to change without notice. Companies names

More information

Microsoft Entourage 2008 / Microsoft Exchange Server 2010. Installation and Configuration Instructions

Microsoft Entourage 2008 / Microsoft Exchange Server 2010. Installation and Configuration Instructions Microsoft Entourage 2008 / Microsoft Exchange Server 2010 Installation and Configuration Instructions Table of Contents How to connect Microsoft Entourage 2008 EWS to the Exchange Server... 3 Important

More information

Installing and Trouble-Shooting SmartSystems

Installing and Trouble-Shooting SmartSystems Installing and Trouble-Shooting SmartSystems Requirements: Processor: 2 GHz is recommended for optimum performance Memory/RAM: 2GB is required Disk space: 60MB is required for SmartSystems Server Operating

More information

Installing and Configuring vcloud Connector

Installing and Configuring vcloud Connector Installing and Configuring vcloud Connector vcloud Connector 2.7.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

Kaseya 2. Installation guide. Version 7.0. English

Kaseya 2. Installation guide. Version 7.0. English Kaseya 2 Kaseya Server Setup Installation guide Version 7.0 English September 4, 2014 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept

More information

Team Foundation Server 2010, Visual Studio Ultimate 2010, Team Build 2010, & Lab Management Beta 2 Installation Guide

Team Foundation Server 2010, Visual Studio Ultimate 2010, Team Build 2010, & Lab Management Beta 2 Installation Guide Page 1 of 243 Team Foundation Server 2010, Visual Studio Ultimate 2010, Team Build 2010, & Lab Management Beta 2 Installation Guide (This is an alpha version of Benjamin Day Consulting, Inc. s installation

More information

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry...

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry... Contents Email Accounts... 3 Adding accounts... 3 Account Modifications... 6 Adding Aliases... 7 Primary E-mail Addresses... 10 Mailbox Quotas... 12 Removing accounts... 13 Mail Forwarding and Distribution

More information

Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2

Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2 Secret Server Installation Windows 8 / 8.1 and Windows Server 2012 / R2 Table of Contents Table of Contents... 1 I. Introduction... 3 A. ASP.NET Website... 3 B. SQL Server Database... 3 C. Administrative

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

Password Reset Server Installation Guide

Password Reset Server Installation Guide Table of Contents Introduction... 2 ASP.NET Website... 2 SQL Server Database... 2 Administrative Access... 2 Prerequisites... 2 System Requirements... 2 Domain Account Requirements... 3 Additional Recommendations...

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows 10 Mail App setup & configuration Section 3 Windows Mobile Phone ActiveSync

More information

OPS Data Quick Start Guide

OPS Data Quick Start Guide OPS Data Quick Start Guide OPS Data Features Guide Revision: October, 2014 Technical Support (24/7) - (334) 705-1605 http://www.opelikapower.com Quick Start Guide OPS Data: Beginning today, you have access

More information

Silect Software s MP Author

Silect Software s MP Author Silect MP Author for Microsoft System Center Operations Manager Silect Software s MP Author User Guide September 2, 2015 Disclaimer The information in this document is furnished for informational use only,

More information

WatchDox for Mac User Guide

WatchDox for Mac User Guide WatchDox for Mac User Guide Version 2.3.0 Confidentiality This document contains confidential material that is proprietary to WatchDox. The information and ideas herein may not be disclosed to any unauthorized

More information

INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES

INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES TECHNICAL ARTICLE November 2012. Legal Notice The information in this publication is furnished for information use only, and does not

More information

5nine Cloud Monitor for Hyper-V

5nine Cloud Monitor for Hyper-V 5nine Cloud Monitor for Hyper-V Getting Started Guide Table of Contents System Requirements... 2 Installation... 3 Getting Started... 8 Settings... 9 Authentication... 9 5nine Cloud Monitor for Hyper-V

More information

WhatsUp Gold v16.3 Installation and Configuration Guide

WhatsUp Gold v16.3 Installation and Configuration Guide WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

File Share Navigator Online 1

File Share Navigator Online 1 File Share Navigator Online 1 User Guide Service Pack 3 Issued November 2015 Table of Contents What s New in this Guide... 4 About File Share Navigator Online... 5 Components of File Share Navigator Online...

More information

Zenprise Device Manager 6.1.5

Zenprise Device Manager 6.1.5 Zenprise Device Manager 6.1.5 CLIENT GUIDE Rev 6.1.50 Introduction 2 ZENPRISE DEVICE MANAGER 6.1 CLIENT GUIDE 2011 Zenprise, Inc. All rights reserved. This manual, as well as the software described in

More information

Migrating TimeForce To A New Server

Migrating TimeForce To A New Server Rev. 4/28/14 Migrating TimeForce To A New Server Table of Contents 1. Installation Prerequisites... 2 Required... 2 Recommended... 3 2. Update to a Migration Compatible Version... 3 Determine the Database

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

USER GUIDE WEB-BASED SYSTEM CONTROL APPLICATION. www.pesa.com August 2014 Phone: 256.726.9200. Publication: 81-9059-0703-0, Rev. C

USER GUIDE WEB-BASED SYSTEM CONTROL APPLICATION. www.pesa.com August 2014 Phone: 256.726.9200. Publication: 81-9059-0703-0, Rev. C USER GUIDE WEB-BASED SYSTEM CONTROL APPLICATION Publication: 81-9059-0703-0, Rev. C www.pesa.com Phone: 256.726.9200 Thank You for Choosing PESA!! We appreciate your confidence in our products. PESA produces

More information

Quick Start Guide for VMware and Windows 7

Quick Start Guide for VMware and Windows 7 PROPALMS VDI Version 2.1 Quick Start Guide for VMware and Windows 7 Rev. 1.1 Published: JULY-2011 1999-2011 Propalms Ltd. All rights reserved. The information contained in this document represents the

More information

Software Installation Requirements

Software Installation Requirements Software Installation Guide PrintIQ TM Software Installation Requirements Please use the following guide to ensure that you're meeting all requirements prior to installing the PrintIQ TM Xerox Device Agent

More information

PC Monitor Enterprise Server. Setup Guide

PC Monitor Enterprise Server. Setup Guide PC Monitor Enterprise Server Setup Guide Prerequisites Server Requirements - Microsoft Windows Server 2008 R2 or 2012-2GB RAM - IIS 7.5 or IIS 8.0 (with ASP.NET 4.0 installed) - Microsoft SQL Server 2008

More information

Mobility Manager 9.0. Installation Guide

Mobility Manager 9.0. Installation Guide Mobility Manager 9.0 Installation Guide LANDESK MOBILITY MANAGER Copyright 2002-2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or

More information

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client.

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. I. PURPOSE To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. II. POLICY: Network Request form must be sent from MIS staff to HCN Hardware Support requesting Citrix XenApp

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

Release Notes. Live Maps 8.2 for System Center 2012

Release Notes. Live Maps 8.2 for System Center 2012 Release Notes Live Maps 8.2 for System Center 2012 1 Introduction... 3 1.1 About This Document... 3 2 Release Information... 4 3 Fixed issues... 5 4 New Features... 7 5 Notes... 9 5.1 Supported System

More information

Quick Start Guide for Parallels Virtuozzo

Quick Start Guide for Parallels Virtuozzo PROPALMS VDI Version 2.1 Quick Start Guide for Parallels Virtuozzo Rev. 1.1 Published: JULY-2011 1999-2011 Propalms Ltd. All rights reserved. The information contained in this document represents the current

More information

Quick Install Guide. Lumension Endpoint Management and Security Suite 7.1

Quick Install Guide. Lumension Endpoint Management and Security Suite 7.1 Quick Install Guide Lumension Endpoint Management and Security Suite 7.1 Lumension Endpoint Management and Security Suite - 2 - Notices Version Information Lumension Endpoint Management and Security Suite

More information

STIDistrict Server Replacement

STIDistrict Server Replacement STIDistrict Server Replacement Major Steps Defined This document addresses how to migrate data and applications from an existing STIDistrict (SQL) Server to a new machine. There will be 8 major steps:

More information

SQL Server 2008 R2 Express Edition Installation Guide

SQL Server 2008 R2 Express Edition Installation Guide Hardware, Software & System Requirements for SQL Server 2008 R2 Express Edition To get the overview of SQL Server 2008 R2 Express Edition, click here. Please refer links given below for all the details

More information

Installing and Configuring vcenter Support Assistant

Installing and Configuring vcenter Support Assistant Installing and Configuring vcenter Support Assistant vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

XStream Remote Control: Configuring DCOM Connectivity

XStream Remote Control: Configuring DCOM Connectivity XStream Remote Control: Configuring DCOM Connectivity APPLICATION BRIEF March 2009 Summary The application running the graphical user interface of LeCroy Windows-based oscilloscopes is a COM Automation

More information

ApplicationXtender 7.0 Upgrade on 23 September 2015

ApplicationXtender 7.0 Upgrade on 23 September 2015 ApplicationXtender 7.0 Upgrade on 23 September 2015 After the Banner Document Management (BDM) 8.5 upgrade is performed, if you have previously installed ApplicationXtender 6.5 or its components on your

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

Installation Notes for Outpost Network Security (ONS) version 3.2

Installation Notes for Outpost Network Security (ONS) version 3.2 Outpost Network Security Installation Notes version 3.2 Page 1 Installation Notes for Outpost Network Security (ONS) version 3.2 Contents Installation Notes for Outpost Network Security (ONS) version 3.2...

More information

Administrators Help Manual

Administrators Help Manual Administrators Help Manual Lepide Active Directory Self Service Lepide Software Private Limited Page 1 Administrators Help Manual for Active Directory Self-Service Lepide Active Directory Self Service

More information

You will need your District Google Mail username (e.g. john.doe@palmbeachschools.org) and password to complete the activation process.

You will need your District Google Mail username (e.g. john.doe@palmbeachschools.org) and password to complete the activation process. As a courtesy to the Palm Beach County School District employees, the Division of IT is now providing District Google Mail access for personal mobile devices. Although we do not have the staffing to accept

More information

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099 Introduction EASYLABEL 6 has several new features for saving the history of label formats. This history can include information about when label formats were edited and printed. In order to save this history,

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER QUICK-START GUIDE FOR THE ENTERPRISE EDITION Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not

More information

Introduction to Mobile Access Gateway Installation

Introduction to Mobile Access Gateway Installation Introduction to Mobile Access Gateway Installation This document describes the installation process for the Mobile Access Gateway (MAG), which is an enterprise integration component that provides a secure

More information

Thirtyseven4 Endpoint Security (EPS) Upgrading Instructions

Thirtyseven4 Endpoint Security (EPS) Upgrading Instructions Thirtyseven4 Endpoint Security (EPS) Upgrading Instructions Disclaimer: As with any software upgrade or new release, it is strongly encouraged to fully test the new build within your environment prior

More information

EM L05 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab

EM L05 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab EM L05 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab Description The Symantec Mobile Management platform continues to expand it s offering with new support for native

More information

IsItUp Quick Start Manual

IsItUp Quick Start Manual IsItUp - When you need to know the status of your network Taro Software Inc. Website: www.tarosoft.com Telephone: 703-405-4697 Postal address: 8829 110th Lane, Seminole Fl, 33772 Electronic mail: Contact1@tarosoft.com

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Administration Guide for the System Center Cloud Services Process Pack

Administration Guide for the System Center Cloud Services Process Pack Administration Guide for the System Center Cloud Services Process Pack Microsoft Corporation Published: May 7, 2012 Author Kathy Vinatieri Applies To System Center Cloud Services Process Pack This document

More information

Section 1.0 Getting Started with the Vālant EMR. Contents

Section 1.0 Getting Started with the Vālant EMR. Contents Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

Immotec Systems, Inc. SQL Server 2005 Installation Document

Immotec Systems, Inc. SQL Server 2005 Installation Document SQL Server Installation Guide 1. From the Visor 360 installation CD\USB Key, open the Access folder and install the Access Database Engine. 2. Open Visor 360 V2.0 folder and double click on Setup. Visor

More information

Fusion Installer Instructions

Fusion Installer Instructions Fusion Installer Instructions This is the installation guide for the Fusion NaviLine installer. This guide provides instructions for installing, updating, and maintaining your Fusion REST web service.

More information

Business mail 1 MS OUTLOOK CONFIGURATION... 2

Business mail 1 MS OUTLOOK CONFIGURATION... 2 Business mail Instructions for configuration of Outlook, 2007, 2010, 2013 and mobile devices CONTENT 1 MS OUTLOOK CONFIGURATION... 2 1.1 Outlook 2007, 2010 and 2013 adding new exchange account, automatic

More information