Metering and billing has never been so easy.

Transcription

1 Metering and billing has never been so easy.

2 About Sycous Sycous understand the complexities of community and district energy. We are committed to ensuring our products and services never add to those complexities. We believe in exceptional levels of support delivered by experts. We believe in high quality products that always offer best value. We don t believe in long contracts or closed-protocol hardware that ties you and your consumers to any provider. Contact our team, or visit our website at to check out our range of metering, data collection, energy billing and training solutions

3 mysycous The mysycous utility and energy billing application offers energy and heat network operators a single interface to manage their metering assets, import smart meter data and directly bill consumers for their consumption. mysycous delivers increased levels of efficiency across business processes, better utilisation of resources, greater flexibility, risk mitigation and control of cash flow and performance

4 Meter and Data Management The mysycous Meter and Data Management function provides an automated and scalable solution for the management of smart meters and their data. Track and update metering assets, such as meter replacements, with automatic updates of the data importation process Automate billing amendments and re-billing when changes to metering assets or consumers occur Seamlessly import metering data from automatic meter reading (AMR) systems on a fixed frequency from half-hourly to monthly Validate meter data in real-time against consumer, property, energy network and supply specific criteria Exception monitoring quickly highlights potential issues for further investigation and resolution

5 Consumer Management The mysycous Consumer Management function provides a single user-friendly interface for your team to effectively manage your energy network. Simple overview of consumer account status, alongside support functions and stringent management controls Transparent and configurable bills generated at a range of frequencies, covering any community and district energy supply Integrated and flexible debt control processes, maximising cash flow and transparency of any potential debt risks Utilise existing payment solutions to minimise processing costs and provide a consistent level of service Secure web-access for consumers and e-billing to minimise costs and improve accessibility

6 Security and Disaster Recovery Application Management Comprehensive management interface to allow control of user access rights, bespoke report builder, user workflow monitoring and a full audit history of all user activities. Security The security of all data is paramount and Sycous conducts regular reviews to ensure mysycous remains the most robust and secure application available. Disaster Recovery Failsafe disaster recovery solution providing failover from data center to data center, along with a high frequency backup. Software ESCROW The mysycous source code is deposited in a software escrow. This source code is automatically released in the unlikely event that Sycous are no longer able to maintain or operate the application

7 Technical Support and Training Technical Support Online and telephone technical support, with service level agrements and support tracking, ensures mysycous is available and fully functional twenty-four hours a day. Application Upgrades mysycous is continually developed to meet the changing needs of energy network operators. All upgrades are fully regression tested before implementation. Application Training Sycous offer comprehensive training and resources, establishing a seamless and integrated business solution from the first day of operations. Technical Support and Training Sycous provide a technical support and training solution, designed to allow your existing maintenance team to offer firstline support, minimising any on-going costs

8 Sycous Limited Leeds Innovation Centre, 103 Clarendon Road, Leeds, LS2 9DF t: +44 (0) e: w: Sycous Limited is Registered in England and Wales. Company Number