glovia OM Cloud - based Enterprise Resource Planning A Presentation for Prospective Clients February 2014

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1 glovia OM Cloud - based Enterprise Resource Planning A Presentation for Prospective Clients February 2014

2 Content Introduction to Canon Information and Imaging Solutions and Glovia The unique value to share with our clients glovia OM at a glance How does glovia OM work? Features Advantages Use Cases Solution configuration, pricing and engagement model 2 glovia OM /

3 Canon Information and Imaging Solutions and Glovia 3

4 Canon Information and Imaging Solutions Bringing together Canon s imaging technologies and information management expertise Development Capabilities Canon engineers Powerful array of development tools Delivery Capabilities Solution Consultants Project Managers Practice Areas Business Process Automation Sales & Marketing Automation Visualization & Prototyping Print Infrastructure Management Records Management Professional Services Implementation Services Custom Development Imaging Services Support Services Products Enterprise Imaging Platform Forms and Print Services for Salesforce Glovia OM MREAL 4 glovia OM /

5 Fujitsu and Glovia Glovia Headquarters, El Segundo, CA Glovia at a glance Subsidiary of Fujitsu Ltd. 30+ Years in ERP Software Launched Force.com Application winter 2008 Fujitsu at a glance Established: June 1935 Headquarters: Tokyo, Japan Employees: 170,000 Reported Revenue*: USD $47 billion Fujitsu Tower, Kawasaki, Japan Original Fujitsu Headquarters, glovia OM / * for the fiscal year ended March 31, 2013

6 Sharing Operational Excellence With Our Clients 6

7 What CIIS Has to Offer Market leader in office document solutions and imaging technology Operational excellence in managing complex / sophisticated dealer network We understand supply chain management (SCM) and order processing: Business process flows, bottlenecks, costs, technologies Potential to gain efficiency to save cost and create business value Salesforce solutions consulting Reporting, marketing and sales automation Document creation, printing and management Adding glovia OM to the portfolio, enables us to share the best in class cloud order management solution and Canon s operational excellence with our clients. 7 glovia OM /

8 CIIS + Fujitsu Leaders Sharing Combined Operational Excellence with our Clients Leader in Imaging Industry Strong operation in Supply Chain Management (Order Management) Global partnership with Salesforce Strong Customer base in US The best SCM experience, technology, and know how in the marketplace. #4 in WW IT industry Strong Salesforce Practice from 2005 over 400 projects. 250 worldwide consultants. Strong expertise in Finance, Retail, and Insurance industry. Provider of Glovia OM with huge customer base. 8 glovia OM / We Provide: Glovia Order Management engine SCM expertise to streamline processes Expanded capabilities with: Enterprise Imaging Platform Forms and Print Services

9 glovia OM at a glance 9

10 Cloud ERP Leveraging the Salesforce Platform From managing leads to invoice; managing inventory to purchasing and manufacturing: Put an end to unconnected systems with double entry costs Improve visibility and eliminate manual tasks 10 glovia OM /

11 glovia OM Extends the Sales Order process by: Sales Quote Sales Order Inventory Management Order Fulfillment Invoice RMA Field Service Purchase Order - Leads - Opportunity - Accounts - Campaign - and more.. - Case Mgmt - Services mgmt - and more + - Sales Quote - Sales Order - Inventory Management - Order Fulfillment - Invoice - RMA - Field Service - Purchase Order - Work Order Work Order Salesforce Platform (Force.com) 11 glovia OM /

12 glovia OM Outline ERP cloud sales cloud service cloud Marketing/ Leads Accounts/ Contacts Opportunity Management Order Management Product/Service Fulfillment Pick/Pack/Ship Invoicing Cases/ Solutions Inventory Management Multi-warehouse/serial/lot/kits, etc Returns RMA/Disposition Lite Manufacturing Bill of Material/Routing/Work Orders Purchasing Product/Service Accounting Interfaces Field Service 12 glovia OM /

13 World Class Order Management Solution in the Cloud! Based on over 30 years experience in ERP business Currently used by over 100 of the world s leading organizations. Unlike traditional ERP s, glovia OM is: Quick to deploy Simple to modify Seamlessly integrated with Salesforce - the world s leading cloud CRM Easy to integrate with other ERP s Leverage glovia order management for a new business venture, while keeping other functions within the existing ERP glovia OM on the Salesforce platform offers world class tools to manage operations and increase sales. 13 glovia OM /

14 Benefits for Your Organization Scalability, leveraging cloud The solution is easy to modify, to grow with your business needs Customizable can serve as ERP or integrate into the client s ERP Ease of use Same technology, look and feel as the Salesforce platform Increased transparency of operations 360 degree view of a customer, including order status, shipping, invoices etc. Improved customer satisfaction Greater accuracy and efficiency Reduced sales cycle / fulfillment cycle time and cost 14 glovia OM /

15 Features 15

16 Complete Order Management Solution in the Cloud ERP cloud sales cloud service cloud Marketing /Leads Accounts/ Contacts Opportunity Management Order Management Product/Service Fulfillment Pick/Pack/Ship Inventory Management Multi-warehouse/serial/lot/kits, etc Lite Manufacturing Bill of Material/Routing/Work Orders Accounting Interfaces Invoicing Purchasing Product/Service Cases/ Solutions Returns RMA/Disposition glovia OM: Complete order management function in the Cloud in the standard package. Field Service For details of each function, please see the datasheet 16 glovia OM /

17 100% Native on Force.com Platform Built on Force.com platform using the same development tools as Salesforce Configurable with standard Salesforce tools Seamlessly integrated with Salesforce CRM functions One Platform One Data Model One User Experience Platform Development Form Builder Report Builder Visual Workflow Multi-tenant Code Execution Social Collaboration Framework Cloud Database Massively Scalable Data Service ACID Transactions & Triggers Social Data Model Mobile Self-tuning Query Optimizer REST & SOAP API s Row Level Security Identity & Authentication Backups & Disaster Recovery Enterprise Search Cloud Infrastructure ISO Certified Security Proven Reliability Automatic Elasticity Trusted Status Real-time Upgrades Real-time Sandbox Salesforce to Salesforce Global Data Centers Highest Performance Multi-tenant Kernel 17 glovia OM /

18 Seamless Integration with Salesforce Salesforce Functions glovia OM Functions Seamless Integration with Salesforce Same UI Same platform Same database Same Security Glovia UI Salesforce UI 18 glovia OM /

19 Easily Create Sophisticated Documents Expand glovia OM capabilities by integration with Canon Forms and Print Services for Salesforce: Create highly visual and attention-grabbing documents from glovia Batch print high volume documents invoices, sales orders Mobile print (quotes, proposals..)- at any FedEx Office location in the United States data Canon Forms and Print Services for Salesforce Store Print Jobs Print/Activity Logs Reports Shipping Document (Batch Print) Quote (with pictures) Print at any FedEx Office Location (1,800 location in US) Direct Print from Cloud 19 glovia OM / Visually Appealing!

20 Robust Integration with Enterprise Applications and Documents Canon Enterprise Imaging Platform (EIP) can connect glovia OM with various enterprise applications and documents EIP Capabilities Automated Business Process fast and affordable integration with enterprise applications Archiving capability through embedded content repository Advanced capture technologies End-to-end imaging capabilities Document Creation high volume, complex forms and reports Input / Output Devices become an integral part of the business process 20 glovia OM /

21 Competitive Advantages 21

22 glovia OM Competitive Advantages 30 Years of experience in ERP business. Bring Glovia s strong ERP experience to cloud glovia OM is used by over 100 of world s leading companies 100% Force.com Native Seamlessly integrates with the world s leading cloud CRM - Salesforce One of the first Force.com native solutions on AppExchange All modules (functions) included in standard package No need to pay extra money to add functions. One price simple model Monthly subscription based on number of IDs. 22 glovia OM /

23 Case Studies 23

24 Case Study: IT Solutions provider improves order fulfillment process and ensures consistency throughout multiple sales channels Client s Challenges: Difficult to keep track of post sales activities, which negatively affected post sales support Hard for the manual process to coordinate order fulfillment that has to be completed prior to billing. Calculation of sales taxes for a variety of sales channels and billing states was tedious, manual and prone to errors Manual method was used to notify customers of subscription renewals, and to handle invoices for multi-year subscriptions Solution: Implemented glovia OM, designed workflow and validation rules, built the services cloud components to handle support. Results: Automated mechanism to ensure that invoices are generated only upon order fulfillment Automatic, accurate sales tax calculation for a variety of circumstances (different channels, different states) Automated subscription renewals, multi-year billing and sales forecasts 24 glovia OM /

25 Case Study: Hi-Tech Company moves order management to the cloud, to make it 50% faster and 30% cheaper Client s Challenges: Legacy system could not be adapted to changes and enhanced as quickly as needed System was down for long periods of time following a disaster recovery Ineffective case handling for post sales support. The support information (knowledge base) was scattered. Challenges with ensuring security of information Solution: Implemented glovia OM, built the service cloud components to handle support Results: Flexible platform (Force.com) enables scalability and quick changes. Development time is 33% shorter Development cost is 50% lower Reliable performance of the system (the cloud system is not affected by disasters) Improved information security Improved operations 30% lower cost 50% faster 25 glovia OM /

26 Pricing, Configuration and Engagement Model 26

27 Pricing Outline* Glovia OM is sold as a package consisting of the following 2 components: 1. Subscription Service: Based upon # of User ID s From $65/ID/month (see the next page for details) Sold upfront on an annual basis 2. Professional Services*: Understanding of customer environment and needs Consultation Implementation of system Overall project management PS Price (for estimate purposes)*: A. Small (Out-of-the-box configuration) Estimated # of PS Weeks: 4-8 B. Medium (Low complexity customization) Estimated # of PS Weeks: 8-14 C. Large (Med-High complexity customization) Estimated # of PS Weeks: 20+ Notes: *PS will vary depending upon customer environment and requirements. This information is for estimate purposes only. 27 glovia OM /

28 Product Line-up Base Products Option Products Add-on products Add-on Products Option Products Mobile License Additional Storage Additional Sandbox etc. View Only License (cannot enter data or transact) Portal License (user cannot be a customer s employee) Base Products glovia OM License glovia OM EE License glovia OM UE License For existing Salesforce customer For new customer 28 glovia OM /

29 Engagement Model Discovery Understand business requirements Initial design concept and cost estimate Consulting Document detailed business requirements Create detailed design and Statement Of Work (SOW) Development Develop and test the solution Deployment Deploy glovia OM and custom applications at the customer site On-site system testing and approval Support Provide on-site training Support as specified by the SOW 29 glovia OM /

30 Thank You! Contact us at info.ciis.canon.com Applicable terms and conditions are available from a Canon Information and Imaging Solutions, Inc. sales representative. glovia OM is not a Canon product, and is developed by Glovia, a Fujitsu company. Accordingly, Canon makes no representations or warranties, with respect to such product. CANON is a registered trademark of Canon Inc. in the United States and may also be a registered trademark or trademark in other countries. //LOOKFORWARD and the LOOK FORWARD design are trademarks of Canon Information and Imaging Solutions, Inc. All other referenced marks are trademarks of their respective owners and are hereby acknowledged Canon Information and Imaging Solutions, Inc. All rights reserved. 30

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