Municipality Department Office Hours for Public Inquiry and Contact Updated March 2014

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1 Municipality Department Office Hours for Public Inquiry and Contact Updated March 2014 Municipality Department Office Hours: For Public Inquiry and Contact Municipality Switchboard: Telephone: Office Hours: Sunday Thursday - 07:00 16:00. Municipal Call Center (106) The Municipal Call Center (Dial the 106 on your touch phone) is a 24 hour/7day a week call center allowing citizens to notify authorities of hazards that exist and/ or to receive information regarding Municipal issues and government offices. Director: Mr. Yossi Cohen Telephone: If calling from within the city of Haifa, dial 106 If calling from outside of Haifa, dial /1/2/3. For citizens of Kiriat Haim and Kiriat Shemuel - dial The Office of Public Inquiry The Office of Public Inquiry of the Department for Service and Public Inquiry of the Mayor s Office is a source for city residents to contact about any problem that may be addressed by the Municipality. Director: Ms. Ravit Yasheyu Address: 14, Hassan Shukri St. City Hall, ground floor, Office No Telephone: , Fax: pniotz@haifa.muni.il Haifa Municipal Ombudsman for Public Complaints According to law of local authorities (the head of public complaints) (2008), every individual has the right to file a complaint with the Head of Public Complaints on the Municipality and its institutions, about public servant, in regarding to a job positions or regarding acting municipal employees or a recognized municipal body, as stated in bylaw 170 aleph (beth) in the Municipal Codes, regarding a municipal employee, job position or acting municipal employee. Complaints should be filed in writing and signed by the complainant. Director: Ms. Nuit Ben Simhon. Address: 14, Hassan Shukri St. City Hall, ground floor, Office No Telephone: , Fax: Regulator for Freedom of Information Act The regulator for freedom of information attends to the request of citizens that are interested in receiving any information of a public nature that is found within the Municipality of Haifa or to review documents therein. The requesting party is allowed to make any request for public information without the need for stating the reason and the Municipal administrator must reply according to the instructions set forth according to law. Reception of the information according to the instructions set forth by law requires a fee, set at 100 NIS (updated for 2013).

2 Director: Ms. Ruth Zusman Address: The Office of Public Inquiry, 14, Hassan Shukri St., City Hall, Office No Telephone: , Fax: Service Center for Citizens In order to allow the Municipal services to be more readily available and of better quality, a solution, including a wider range of issues under one roof, has been provided by establishment of the Service Center for Citizens. The Center includes a separate service center for residents and businesses alike, according to the following issues: water and property tax, property registration (Tabu), parking, building, education services, business licensing, signage, waste removal fees, including a computer station for the National Insurance Agency (Bituach Leumi). Director: Ms. Sarit Masri Zvi. Address: 11, Hassan Shukri St. (former Interior Ministry Building). Office hours: Sunday Thursday, 08:00 14:00. gvia@haifa.muni.il "Municipal" Kiriat Haim Offering readily accessible municipal services to the citizens of Kiriat Haim and Kiriat Shmuel regarding all issues dealt with by the Haifa Municipality, including national government services (Ministry of Interior and Ministry of Immigrant Absorption) Director: Mr. Shlomo Ben Hemo. Address: 33 Degania Ave. Telephone: , recorded answering service from Sunday Thursday, 08:00 15:00. Fax: ironitkhs@haifa.muni.il Public Reception Hours : Public Inquiries Sun. Thurs from 08:00 13:00 and also Sund. and Tuesdays from 16:00 17:30 Property Tax Sun. Thurs. from 08:00 13:00 and also Tuesdays from 16:00 17:30 Building Inspection Tuesdays from 16:00 18:00, and Thursday from 08:00 10:00. Association for Cultural Housing Tuesday from 9:00-11:00 also Sunday from 16:00 17:30 Interior Ministry Sun. & Tues 08:00 12:00 and on Tuesdays also from 16:00 17:30. Ministry of Immigrant Absorption Thursdays from 08:00 13:00. Tabo Sund. Thur. from 08:00 13:00. "Municipal" Kiriat Shmuel Director: Mr. Shlomo Ben Hemo. Address: 19 Aharon (Hara"ah)St. Payis Community Center. Telephone: (during public reception hours). Fax: Reception Hours: Tues. 15:30 17:30 for issues of property tax and collection and Ministry of Interior issues, cultural housing, and public inquiries. "Municipal" Neve Shaanan Offering readily available municipal services for citizens of Neve Shaanan on issues of collection (property tax, water and education fees), including public inquiries on all subjects dealt with by the Haifa Municipality.

3 Address: 28 Trumpeldor Street. Fax: Public reception hours: Tues. & Thurs., 09:00 13:00. Mon. & Wed. 16:00 18:00. "Municipal" Kiriat Eliezer Offering readily available municipal services for citizens of Kiriat Eliezar on issues of collection (property tax, water andeducation fees), including public inquiries on issues dealt with by the Haifa Municipality. Address: 14, Zahal St. Fax: Public reception hours: Sun.-Thurs., 09:00 13:00. Mon.& Wed also 16:00 18:00. Cultural Living Association Haifa Branch The association offers assistance and advice to association members (housing committees), for the preservation of joint property ownership of housing buildings. Director: Ms. Geula Broyman (Eng.) Address: 14, Hassan Shukri St., City Hall, ground level, Office no Telephone: , Fax: Office Reception Hours: (by prior appointment) on Tues. & Thurs. between 09:00 12:00. Kiriat Sprinzak Branch of the Cultural Living Association Area Coordinator: Ms. Alegra Israeli Address: 58, Bar Rav Hai St. Telephone: Office Reception Hours: Tues. & Weds. between 15:00 18:00 and Thurs. between 09:00 12:00. Municipal Court for Local Issues The court acts as an appellate court for all issues, dealing with municipal law suits on issues of planning and building, business licensing, parking and violations of municipal codes. Director: Mr. Zvi Zeltzer. Address: 16 Palyam St. Telephone: Fax: Office Reception Hours: Sun. Thurs., from 08:30 13:30. City Archives The City Archives records the activities of the Municipality and its citizens through documents, correspondences, protocols, advertisements, photographs, audio-visual, etc. Director: Ms. Michal Hankin Address: 2, Gotlieb Shumacher St. (German Colony) Telephone: Fax: Office Reception hours: Sun., Mon, Wed. Thurs, between 08:00 13:00.

4 Finance Administration Department of Property Tax Collection The Department operates for the collection of property tax, water usage, education fees, payments, and their collection. Center for Tax Collection Telephone Clerical Answering Service Sun. Thurs. between 07:30 14:30 For water bill issues: Also on Mond. & Wed. 14:30 19:00 Computerized Answering Service (for facilitating payments) operating 7 days a week, 24 hours a day. Center for Public Inquiry for citizens Director: Ms. Sarit Masari Zvi Address: Center for Public Service 11, Hassan Shukri. Fax: 04: Public Reception: Sun. Thurs, between 08:00 14:00. Office for Educational Fees Director: Muhamed Halili Address: Center for Public Service 11, Hassan Shukri Fax: Public Reception: Sun. Thurs., between 08:00 14:00. Office for Signage and Publication of Advertisement The Office handles business signage and billboards, charges and collection of signage fees. Director: Ms. Tikva Nave Address: 3 Huri St., (the old Bezeq building) Telephone: Fax: Public Reception: Sun. Thurs., between 09:00 12:00. Unit for Publication of Advertisement The Unit Receives requests for advertisement regarding Municipal bulletin board advertisement. Address: 4, Shapira St. Telephone: Fax: Public Reception: Sunday 09:00 14:00 Tues. & Wed. 09:00 12:00 Thurs. 12:00 14:00 Unit for Advertising Messages Handles requests for posting ads on city posting boards Address: 4 Shapira St. Telephone: Fax: Public reception office hours: Sundays between 9:00-13:00 Mondays between 9:00-12:00 Tuesdays between 9:00-13:00 Wednesdays between 9:00-12:00 Thursdays between 9:00-13:00

5 The Department for Collection Enforcement The Department is responsible for enforcing the collection of property tax, parking violation reports, and water bills. The Department for Collections and Public Office Hours: Director: Ms. Tami Zelig Address: 5, Huri St., former Bezek Building. Telephone: Fax: , Public reception hours: Mond. Thurs. between 8:00 14:00 The Office for Enforcement of Parking Violation Report Director: Ms. Michal Meir Address: Hassan Shukri St., 3rd floor Telephone: Fax: Public Reception: Sun. Thurs. between 08:00 14:00. Parking Authority Operations Administration The Authority handles parking violation reports, processing requests for appeal of reports, issuance of area resident parking permits, issuance of permits for students/hybrid cars. Director: Mr. Igal Kotzer Address: 1, Huri St., fourth floor. Call Center: Fax for appeals of parking violation reports: Fax for collection of parking violation report: Public Reception: Sun. Thurs., 08:00 14:00. Veterinary Services Director: Dr. Dror Dagan Address: 22 Abba Hillel Silver St. Telephone: Fax: Public Reception: Mon. & Tues. from 08:00 11:00 and also Tues. 15:00 17:00 City Dog Pound Address: Ofir Street corner of Salmon Street Telephone: Public Reception Days: Sund.-Thurs. 9:00-12:00 and also Fridays from 9:00-11:00 Community Representative and Public Inquiry Management Unit Central management across the city residents residing in areas under city construction and development, handling of problems that arise in the field and coordinating with the groups that are executing the projects. Representative: Mr. Yossi Elhadim Mobile phone: Alternative contact information: Via the Department for Public Inquiries at

6 Department for City Improvement The Department provides information, authorizations, charges, and collection of the following subjects: Building permits, lighting, roads, excavation permits and permits for tree trimming. The Office for Road Improvement Director: Mr. Dov Cohen. Telephone: Fax: Public Reception: Mon. & Wed. from 08:00 13:00. The Office for Public Gardens Director: Mr. Sohil Abas Address: Kibbutz Galuyot 62 St. / Shmuel Ben Adiya 4 Street Telephone: /3 Fax: Public Reception (for cutting trees) Mond. & Wedn. 8:00-13:00 (Times for public reception take place in the Engineering Building, 3 Bialik Street, 1 st Floor Room 110 please inquire about the location by telephone before arriving!) The Office of Public Lighting Director: Mr. Doron Yaakobi Address: 9, HaShomer St. Telephone: Fax: Public Reception: Mon. & Wed. from 08:00 13:00. Engineering Administration The Unit of the Central Archive and Information Center Submitting information on engineering materials from building files on a burnt CD and subject to a fee of NIS (confirmed for 2013) Director: Mr. Eran Shimshon Address: 3, Bialik St., first floor. Telephone: Fax: eransh@haifa.muni.il Public Reception: Mon., Tues., Wed. 08:00 13:00 Secretariat for the Local Planning and Building Committee The Committee decides on planning issues within the Haifa jurisdiction and generally, including the master plan and building permits, etc. Director: Ms. Judy Bleicher Address: 3 Bialik St., 5 th Floor Telephone: /7 Fax: Public Reception: Mon. & Wed. between 08:00 13:00.

7 City Planning Information Urban planning information can be received (in person only) at the information desk, allowing review plans, according to public request. Director: Ms. Miriam Eilon. Address: 3, Bialik St., 4th floor. Public Reception: Mon. & Wed. from 08:00 13:00. The Office for Business Licensing The Office handles business license requests and issuing of permits according to law and municipal codes. Director: Mr. Aron Elias Address: 5, Bervald St., Zion Hotel Building, 3rd floor. Telephone: / Fax: Public Reception: Sun.- Thurs., between 08:00 13:00. Department for Building Permits and Regulation The Department provides service to citizens/builders/planners/engineers and all, regarding the building process. Director: Mr. Eliezer Prozer Address: 3, Bialik St., 3rd floorf Public Reception: Mon. & Wed. from 08:00 13:00. Phone Center for the Department of Building Permits and Regulation The Center schedules appointments for the licensing inspectors and field inspectors and providing information. Telephone: Fax: The Unit for Dangerous Buildings Director: Mr. Alex Hizber Address: 3, Bialik St., first floor. Room 113 Telephone: Public Reception: Mon. & Wed. from 08:00 10:00. Department for Road Planning, Traffic and Landscape The Office for Traffic Planning The Office analyzes traffic plans, building permits and permits and temporary traffic arrangements for excavation work. Director: Mr. Vlad Zeslavski Address: 3, Bialik, 2nd floor. Phone: Fax: Public Reception: Mon. & Wed. from 08:00 13:00. The Office for Road Planning The Office provides information regarding existing road planning, plans that are being implemented and future road plans, permits for parking elevation and charging of road and land taxes. Director: Ms. Marina Feldman Address: 3, Bialik, second floor Telephone: Fax: Public Reception: Mon. & Wed. from 08:00 13:00.

8 The Unit for Enforcement of Building Permits, Roads and Parks Director: Mr. Sefi Bolanski Address: 3, Bialik St., first floor. Telephone: , , Fax: Public Reception hours: Mon. & Wed. from 08:00 13:00. The Unit for Landscape Planning Director: Mr. Neta Telmor Address: 3 Bialik St. Second floor Telephone: Fax: Public Reception hours: Mon. & Wed. from 08:00 13:00. The Education and Culture System The Center for Registration and Information The Center implements registration of pupils for kindergarten, schools and summer camp. Director: Mr. Adi Beno Address: 9 Harav Marcus St. Telephone: Fax: rishumg@haifa.muni.il Public Reception hours: Sun. Thurs. from 08:00 12:00 and Tues. from 13;00 15:00 Center for Haifa Youth The Center provides service for the youth of Haifa, aged in the following areas: employment, education and social and cultural involvement. The services are provided free of charge, except for coursework and longterm workshops that are offered for a nominal fee. Director: Mr. Rafi Feinsod Address: 28 HaNamal St. Telephone: /6/8 Fax: tzeirim.haifa@gmail.com Public Reception Hours: Sun. Thurs. from 09:00 22:00. Municipal Libraries Pevzner Library Director: Ms. Ronit Barzilay Address: 50 Pevzner St. Telephone: Fax: Public Reception Hours: Sun. Thurs. from 09:00-18:45 Friday 09:00 13:15 Lending hours: Sun. Thurs. from 09:00 18:45 Friday 10:00 13:15 Youth Hours: Sun. Thurs. from 14:00 18:45

9 Friday from 10:00 13:15 Beit Yad L Banim Library Director: Ms. Ilat Ben Noon Address: 18, Hayarkon St. Telephone: Fax: Public Reception Hours: Sun., Mon., Wed. Thurs from 15:00 18:45. Tues & Fri. from 09:00 12:45 Ahuza - Soroka Library Director: Ms. Belha Axelrod Address: 39 Soroka St. Telephone: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:45. Beit Heine Library Director: Ms. Maya Kapisrov Address: 43 HaKongressim St. Telephone: , Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:45 The S. Shalom Library (Beit HaSefarim) Director: Ms. Nurit Kipnis Address: 28 Trumpeldor St. Telephone: Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:4 and Fridays from 09:00 12:45 Beit Nagler Library Director: Ms. Sara Lemhot Address: 14, Yitzhak Ben Zvi Ave., Kiryat Haim Telephone: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:45 a nd Fri. 09:00 12:45. Bat Galim Library Director: Ms. Ella Matayeb Address: 45 HaAliya HaSheniya St. Telephone: Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:45 Mainz Library Director: Ms. Rachel Rappaport Address: 103 Hanassi Ave. Telephone: Public Reception Hours: Sun., Wed., Thurs. from 15:00 18:45

10 Mon., Tues., Fri. from 09:00 12:45 Neve David Library Director: Ms. Tova Haham Address: 6, HaShofet St. Telephone: , ext. 4. Fax: Public Reception Hours: Sun., Thurs. from 15:00 18:45 Friday from 09:00 12:45 Neve Yosef Library Director: Ms. Irena Reboski Address: 1 Harav Mashesh 1A Telephone: Fax: Public Reception Hours: Sun. & Thurs. from 15:00 18:45 Ilanot Combined Library Director: Ms. Ella Kortitzki Address: HaSneh St.8A Telephone: Fax: Public Reception Hours: Mon - Wed. from 9:00-13:00 and Tues. & Fridays from 15:00 18:45 Romema Combined Library Director: Ms. Suzi Katz Address: 27 Oren St Telephone: Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 15:00 18:45 Tues. & Friday from 09:00 12:45 Kiriat Eliezer Library Director: Ms. Luba Omsky Address: 10, Avner St. Telephone: Public Reception Hours: Sun., Mon., Wed., Thurs., from 15:00 18:45 Kiriat Shemuel Library Director: Ms. Gitit Erenreich Address: 17, HaNaziv St., Kiriat Shemuel Telephone: Public Reception Hours: Sun., Wed., Thurs., from 15:00 18:45 Monday from 09:00 12:00 Kiriat Sprinzak Library Director: Ms. Tova Benvinishti Address: 38 French Way St. Telephone:

11 Fax: Public Hours of Reception: Sun., Mon., Wed., Thurs. from 15:00 18:45 Friday from 09:00 12:45 Achmediya School Library Director: Ms. Manal Uda Address: 12, Almuhadi St. Kababir Telephone: Fax: Public Reception Hours: Tues. & Thurs. from 15:00 19:00 Sun., Mon., Wed., from 10:00 13:00 Culture Center for Religious Youth & Institute for Holocaust Study Library Director of Culture Center for Religious Youth: M. Ben Zion Katz Director of Institute for Holocaust Study: Mr. Nathan Cohen. Address: 39, HaTichon St. Telephone: Culture Center Telephone: Institute for Holocaust Study Fax: Culture Center Fax: Institute for Holocaust Study Public Reception Hours: Culture Center Sun., Mon., Tues., Thurs., from 10:00 12:00, 13:00 21:30 Wed. from 12:00 21:00 Institute for Holocaust Study Sun. Thurs. from 08:00 14:00 17:00 20:00 A.M.L.Y. for Music Library Director: Ms. Rima Spoznikov Address: Pisga Center, Sea Way St. 202 The library is yet to be reopened. For details, please inquire at Pevzner Library. Social Welfare and Community Services System The Social Services (social welfare) to individuals, families, children, youth, elderly and exceptional individuals. The Office of Social Services Hadar and the City Director: Ms. Yael Shapira Address: 1 Curry Street (former Bezeq building) 5 th floor Telephone: Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 08:00 15:00 and Tuesdays from 09:00 18:00 The Office for Social Services West Haifa Director: Ms Hanna Cohen Address: 12, Shai Agnon St.

12 Telephone: Fax: Public Reception Hours (by prior appointment): Sun., Mon., Wed., Thurs. from 08:00 14:00 and Tuesday from 09:00 17:00 The Office of Social Services East Haifa Director: Ms. Meira Kiprman Address: 7, Netiv Chen St. Telephone: Fax: Public Reception Hours (by prior appointment): Sun., Mon., Wed., Thurs. from 07:30 14:00 and Tuesdays from 09:00 17:00 The Office of Social Services Carmel Director: Ms. Nehama Moskovitz Address: 7 Horev St. Telephone: Fax: Public Reception Hours (by prior appointment) Sun., Mon., Wed., Thurs. from 07:30 15:00 and Tuesdays from 09:00 18:00 The Office of Social Services Kiriat Haim and Kirat Shemuel Director: Ms. Ariela Kanay Address: 7, Warburg Ave. Telephone: Fax: Public Reception Hours: (by prior appointment) Sun., Mon., Wed., Thurs. from 07:30 15:00 and Tuesdays 09:00 18:00 The Office of Rehabilitation Director: Mr. Yitzhak Rozner Address: 10 Shefaram St. Telephone: Fax: Public Reception Hours: Sun., Mon., Wed., Thurs. from 07:30 15:00 and Tuesdays from 09:00 18:00 The Office for the Advancement of Youth, Prison Inmates and Substance Abuse Director: Mr. Momi Almog Address: 32, Yod Lamed Pertz St. Telephone: Fax: Public Reception Hours: Sun. Thurs. from 07:30 15:00 The Unit for Drug Abuse Treatment Director: Ronit Sarig Address: 24, Herzliya St. Telephone: ,

13 Public Reception Hours (by prior appointment): Sun. 08:00 19:30 Mon. 08:00 15:00 Tues. 08:00 18:00 Wed. 08:00 19:30 Thurs. 08:00 15:00 The Unit for Alcohol Abuse Treatment Director: Limor Ben David Address: 20, Herzliya St. Telephone: Public Reception Hours: Sun. Thurs. from 08:00 16:00