F 1 ALL 0 Just The Facts

Size: px

Start display at page:

Download "F 1 ALL 0 Just The Facts"

Theresa Shepherd
8 years ago
Views:

1 Just The Facts 10 FALL

2 Just The Facts October 1, pm PST for AsiaPac / EMEA That s 9am AEST, October 2 That s 11pm GMT, October 1 8pm PST for Americas Includes updates in areas of: Platform Improvements Existing Applications Brand New Applications

Fall10 Release Summary Performance 508 Compliance Best Practice Plugins CMS Improvements High Security Module Wiki Authoring Platform Enhancements Portfolio Mgmt Release Mgmt

3 Fall10 Release Summary Performance 508 Compliance Best Practice Plugins CMS Improvements High Security Module Wiki Authoring Platform Enhancements Portfolio Mgmt Release Mgmt Visual Dispatch New ESS Portal IT Cost Mgmt Application Enhancements Software Development Lifecycle Sales Force Automation Runbook Automation (incl VMWare Pack) Brand New Applications

4 Improved Content Management System Create web sites and web pages that expose servicenow functionality with a layout and look and feel that's completely defined by you! And all with no coding!

5 Application Improvements Project portfolio management Visual Dispatch for Field Service New ESS portal built using CMS IT Cost Management

6 New Self Service Portal Built using our new CMS system, this is similar to existing customer portals. This will provide a new look and feel for our ESS portal out of the box, and will provide a starting point for anyone wishing to create their own customized portal.

7 Project Portfolio Management Rollup and reporting of Projects into a portfolio view. Extends Project Management to include project portfolios that can then be assessed as business investments. These portfolios are display in a dashboard that will allow multiple portfolios to be compared against one another.

8 Field Service Visual Dispatch Drag-and-drop assignment of field resources to service orders. Provides a graphical, actionable interface for assigned and unassigned work and technicians.

9 IT Cost Management Empower IT leaders to convey value in financial terms by exposing costs for consumed business services. Justify service pricing within the service portfolio, stay within budgets and optimize spend by capturing and analyzing all service delivery costs

10 Brand New Applications! Software Development Lifecycle Runbook Automation Sales Force Automation

11 Software Development Life Cycle SDLC helps manage the process of software development. From the various inputs such as defects and enhancement requests... through to the definition of content... though to execution and test of the release. The SDLC module will cater to different development methodologies

12 Runbook Automation Define, build, orchestrate, manage and report on workflows that support system and network operational processes. An extension of our existing workflow engine, this allows workflows to extend outside Service-now.com applications.

13 IT Process Automation Automates IT tasks normally done manually Simple or complex, multi-system tasks Lets unskilled techs do very skilled things Part of Service-now.com platform & fully integrated What Systems will RBA Automate? VMWare (through vcenter)any system presenting web servicesany system accessible from the command linemany more integrations coming in future releases

14 VMWare Process Pack This process pack will sit on top of the new Runbook Automation toolkit This will simplify the creation of VMWare runbooks by providing many of the workflow and integration components

15 Sales Force Automation Manage the sales cycle, from start to finish. Track and report on contacts, accounts, opportunities and activities, and progress opportunities through your sales process.

16 Platform Updates - External Data Access - Performance improvements - Best Practice Plugins - High Security Module Application Updates - Project Portfolio Management - Visual Dispatch - New ESS Portal - IT Cost Management Brand New Applications - Runbook Automation - SLDC - Sales Force Automation

17 October 1, 2010

IT Asset Management. White Paper

IT Asset Management. White Paper IT Asset Management A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the full asset lifecycle. Historically, IT Asset Management (ITAM) systems