NE-10750A Monitoring and Operating a Private Cloud with System Center 2012

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1 NE-10750A and Operating a with System Center 2012 Summary Duration Vendor Audience 5 Days Microsoft IT Professionals Published Level Technology 16 June Microsoft System Center 2012 Delivery Method Instructor-led (Classroom) Software Assurance Training Voucher Yes Introduction This course describes the various components of System Center and how to deploy, monitor and manage a service and prepackaged applications in to the private cloud as well as automating incident creation, remediation and change requests. This course provides an overview of a private cloud infrastructure, the business and technical drivers behind the implementation, and how System Center 2012 can be used to monitor and operate the private cloud infrastructure. Students will learn how to configure and optimize a new business unit cloud as well as how to deploy pre-packaged applications and create a new service template to deploy a service into the cloud. Students will learn how System Center is used to monitor the various services that underpin the private cloud and will gain a deep insight into the Application Performance (APM) feature of to monitor the performance and availability of an application. Students will learn about the core functionality of Service Manager and learn how to create and manage change requests, incidents, and release records as well as the security model behind Service Manager. Students will also learn about problem management and how to use it within a service management framework using Service Manager. They will perform custom event monitoring in and then use it to identify and route incidents and problems to Service Manager, providing automatic incident creation, remediation and change requests. Students will learn how to provide automated self service provisioning and how to protect and recover the resources in the private cloud. Students will learn how to implement IT Governance, Risk Management, and Compliance (GRC) in a private cloud. They will configure the environment to verify whether key private cloud infrastructure is correctly patched and updated, and will check for compliance across key Service Components and remediate non-compliant items. Students will learn how to provide surfacing service and performance-related data and how to optimize Resources. Prerequisites Before attending this course, students must have working knowledge of: Windows Server 2008 R2 Active Directory Domain Services (AD DS) Networking experience Working knowledge of previous versions of System Center products Configuration of Microsoft SharePoint Hyper-V Data center management processes Storage Area Network (SAN) knowledge Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills: Course 6420B: Fundamentals of Windows Server 2008 Course 6421B: Configuring & Troubleshooting a Windows Server 2008 Network Course 6425C: Configuring & Troubleshooting Windows Server 2008 Active Directory Domain Services Course 6426C: Configuring & Troubleshooting Identity and Access Solutions with Server 2008 Active Directory Course 6433A: Planning and Implementing Windows Server 2008 Course 10215A: Implementing and Managing Microsoft Server Virtualization Course 10174B: Configuring and Administering Microsoft SharePoint 2010 At Course Completion After completing this course, students Describe the private cloud infrastructure. Configure Data Center Process Automation o Implement workflows o Implement service offerings

2 Deploy Resource o Deploy end-to-end monitoring o Configure end-to-end monitoring o Create monitoring reports and dashboards Monitor Resources o Monitor Network Devices o Monitor Servers o Monitor the virtualization layer o Monitor application health Configure and Maintain Service Manager o Implement service level management o Manage problems and incidents o Manage cloud resources Manage Configuration and Protection Course Content Module 1: Introduction to the Private This module provides an overview of a private cloud infrastructure, the business and technical drivers behind implementing the private cloud, and how System Center can be used to monitor and operate the private cloud. Overview of the Computing Model Requirements for the Private Operating a with System Center Maintaining the Health of the Verifying the Health and Configuration of System Center Verifying the Compliance of Lab : Verifying Exercise 1: Verifying the Exercise 2: Verifying System Center Components Describe the features of a cloud computing model. Describe the requirements for the private cloud. Describe how you can use System Center to monitor and manage the private cloud. Describe how to maintain the health of the private cloud infrastructure. Verify the health and configuration of System Center. Verify the compliance of the private cloud infrastructure. Module 2: Configuring and Optimizing Business Unit s This module explains how to configure a new business unit cloud within Virtual Machine Manager. Overview of System Center 2012 Virtual Machine Manager Managing a Virtual Environment with Virtual Machine Manager Creating Business Unit s Lab : Configuring and Optimizing Business Unit s Exercise 1: Configuring Network Resources Exercise 2: Creating a Business Unit Exercise 3: Configuring Security Describe the core components, key features, architecture, and security features of Virtual Machine Manager, and the role that it plays in the private cloud. Use Virtual Machine Manager to manage the private cloud infrastructure. Describe how to build and configure resources and security for a business unit cloud. Module 3: Deploying Services This module explains how to deploy prepackaged applications and create a new service template to deploy a service into the cloud. Overview of Service Templates VMM Profiles Web Deploy Packages Overview of Server App-V Data-Tier Application Packages Lab : Importing and Deploying the StockTrader Application Exercise 1: Configuring Prerequisites Exercise 2: Preparing the StockTrader Service Template Exercise 3: Deploying the Service Template Create service templates in VMM by using the Service Template Designer. Describe the process of creating VMM machine profiles. Describe the process of creating Web Deploy packages. Describe the process of sequencing by using Server App-V.

3 Describe the process of creating data-tier application packages. Module 4: Services This module provides an overview of System Center and explains how is used to monitor the various services that underpin the private cloud. Overview of System Center 2012 Agent Deployment in Configuring Custom the Network Distributed Applications Lab : Services Exercise 1: Agent Deployment Exercise 2: Configuring Custom Exercise 3: Creating a Distributed Application Model Exercise 4: Detecting and Recovering From a Failure Describe what Operations Manager is, including the architecture, key features, and security. Describe how agents are deployed in Operations Manager. Describe how to configure custom monitoring. Describe how to monitor the networking infrastructure. Describe how to monitor distributed applications. Module 5: Configuring Application Performance This module explains the Application Performance (APM) feature of and the steps to configure APM to monitor the performance and availability of an application. Application Performance Advanced in Application Performance Viewing Application Performance Data in Lab : Configuring Application Performance Exercise 1: Configuring Basic in Application Performance Exercise 2: Customizing the Performance Thresholds Exercise 3: Validating Exercise 4: Creating a Distributed Application Model for the DinnerNow Application Describe the core components in APM and the best practices when implementing them. Describe how to implement advanced monitoring features that are available in APM. Describe how to view application performance in. Module 6: Operating and Extending Service Management in the Private This module explains about the core functionality of Service Manager and the steps to create and manage change requests, incidents, and release records. The module also describes the security model behind Service Manager. Overview of Service Manager Configuring Security and User Roles Configuring Work Items Configuring Incident Queues Configuring Service Offerings Lab : Operating and Extending Service Management in Exercise 1: Configuring Security Roles Exercise 2: Configuring Notifications Exercise 3: Publishing an Incident Service Offering Exercise 4: Raising an Incident Exercise 5: Creating and Approving a Change Request Exercise 6: Creating and Assigning a Release Record Describe Service Manager. Configure security and user roles. Configure work items. Configure incident queues. Configure service offerings. Module 7: Problem Management in This modules explains problem management and its use within a service management framework. Overview of Problem Management Creating Custom Rules Lab : Automating Problem Management in Exercise 1: Manually Creating a Problem Record Exercise 2: Creating a Custom Event Rule in Exercise 3: Configuring Automated Problem Record Creation Describe the problem management functions in Service Manager. Create custom rules. Module 8: Automating Incident Creation, Remediation, and Change Requests This module provides an overview on Orchestrator and explains how Orchestrator integrates with Operations Manager and Service Manager. Overview of System Center Orchestrator 2012 Integrating Orchestrator with and Service Manager Lab : Automating Incident Creation, Remediation, and Change Requests Exercise 1: Configuring the Incident Template

4 Exercise 2: Configuring Incidents That Affect the StockTrader Service Exercise 3: Automating Incident Remediation and Change Requests Describe the Orchestrator components and the available Integration Packs. Integrate Orchestrator with and Service Manager. Module 9: Automating Self Service Provisioning This module explains about automating self service provisioning by using the System Center Service Process Pack. This module also describes about the configuration items that are created and the request items that are contained in the System Center Service Installing and Configuring the System Center Services Process Pack Services Configuration Items Services Request Items Lab : Automating Self Service Provisioning Exercise 1: Configuring the System Center Services Process Pack Exercise 2: Configuring Services Roles and Settings Exercise 3: Creating a Service Offering Exercise 4: Requesting a Project Exercise 5: Creating a Capacity Pool Exercise 6: Submitting a Service Request Describe how to install and configure the System Center Services Describe the various Services configuration items that make up the System Center Services Describe the various Services request items that are included in the System Center Services Module 10: Protection and Recovery This modules explains how to protect the resources in the private cloud by using Data Protection Manager. This module also explains how to implement a recovery action by using Orchestrator to recover a database. Protecting Data in the Recovering Data in the Lab : Protection and Recovery Exercise 1: Configuring Manual Protection and Recovery of Key Service Data Exercise 2: Configuring Automatic Protection and Recovery of Key Service Data Exercise 3: Protection Status Configure data protection in the private cloud. Configure data recovery in the private cloud. Module 11: Configuring Compliance in This module explains how to implement IT Governance, Risk Management, and Compliance (GRC) in a private cloud environment by using System Center This module also explains how to implement Software Update Compliance in Virtual Machine Manager to verify if the key private cloud infrastructure is correctly updated with the latest software updates. Overview of the IT GRC Process Pack Installing and Configuring the IT GRC Process Pack Implementing an IT GRC Control Management Program Maintaining Compliance Through VMM Security Baselines and System Center Advisor Lab : Configuring Compliance in the Exercise 1: Creating an IT GRC Control Management Program Exercise 2: Adding Test Results to Manual Control Activity and View Compliance Reports Exercise 3: Creating Baselines Describe the IT GRC Process Pack for Service Manager. Install and configure the IT GRC Implement an IT GRC Control Management Program. Maintain compliance by using VMM Security Baselines and System Center Advisor. Module 12: Configuring SLAs, Dashboards, and Widgets This module explains the various methods for surfacing service and performancerelated data from and Service Manager to SharePoint and Microsoft Excel. Service Level Tracking Configuring and Deploying Widgets and Dashboards Publishing Real-Time State with Microsoft Visio System Center Analytics Using Excel and SSRS to View Data Overview of PerformancePoint Lab : Configuring SLAs, Dashboards, and Widgets Exercise 1: Configuring Service Level Tracking Exercise 2: Configuring Service Level Management Describe Service Level Tracking in Microsoft System

5 Center 2012 Operations Manager. Configure and deploy widgets and dashboards. Describe publishing in realtime state with Microsoft Visio. Describe using System Center analytics. View data with Microsoft Office Excel and SQL Server Reporting Services (SSRS). Describe using Microsoft PerformancePoint. Module 13: Optimizing Resources This modules explains how to optimize cloud resources by using various tools such as the Microsoft Online Management Pack Catalog,, Service Manager, and Orchestrator. Configuring Operations Manager Groom Settings Configuring Service Manager Groom Settings Viewing and Purging Orchestrator Runbook Logs Lab : Optimizing Resources Exercise 1: Configuring Database Groom Settings Exercise 2: Configuring Service Manager Database Groom Settings Exercise 3: Configuring Orchestrator Log Retention Describe how to configure the groom settings. Describe how to configure the Service Manager groom settings. Describe how to view and purge the Orchestrator log files. Associated Certifications & Exam This course prepares students to write Exam : and Operating a with System Center, one of two exam requirements to achieve the MCSE: certification. To achieve the MCSE:, it is required that the student has written and passed all exams for the MCSA: Windows Server On successful completion of this course students will receive a Torque IT attendance certificate.

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