SAP MRS Multiresource Scheduling Info session Atul Wakankar May 2013

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1 SAP MRS Multiresource Scheduling Info session Atul Wakankar May 2013

2 MRS: Foundation for the End-to-end Scheduling Process Resource Management for various Industries and different Scenarios Oil & Gas Upstream, Midstream, Plant Maintenance Downstream, Services Equipment, Rigs Industrial Machinery & Components Manufacturing Maintenance and Service Utilities Projects Professional Services Plant Maintenance, Generation Transmission, Distribution, Service Chemicals Plant Maintenance Services Mining Operations and Maintenance Equipment CRM Services Maintenance MRS Other Staffing Operations ERP Project Staffing, Consulting Audit and Tax Services IT Service Planning and Scheduling High Tech Maintenance Service Transportation Maintenance, Service Equipment Engineering, Construction & Operations Projects, Maintenance Equipment Other Industries Heavy Equipment Telecommunication Public Sector Automotive Retail Media 2011 SAP AG. All rights reserved. Internal 2

3 Resource Management with SAP MRS Supporting all Lines of Businesses Project Staffing Professional services providers can use SAP MRS to match demand against the available supply of consultants. The solution aggregates data from multiple sources, helping you identify properly qualified personnel, assign the right consultants to projects, and meet service demand. In addition, planners gain an overview of client requests available resources, and open projects enhancing visibility and transparency. Maintenance Organizations that provide industrial plant maintenance services must balance the need for specialized technology services with the availability of uniquely qualified technicians. SAP MRS supports the overall operations and maintenance strategy. Superior maintenance of valuable assets reduces mean time between equipment breakdowns, enhances production uptime, and improves on-time delivery. Field Services SAP MRS provides your field services organization an end-toend integrated SAP solution for planning and scheduling as well as key integration to your mobile devices including Geographical Information systems data. The solution enables scheduling decisions that will ultimately lead to better quality of service, increased profitability and revenue. An efficient and high performing service organization is key to expanding the business. These three core Planning Scenarios are complemented by others like Heavy Equipment Scheduling or DBM Automotive SAP AG. All rights reserved. Internal 3

4 Service Organisation Plant Maintenance Department R&D, Engineering, Consultancy IT Resource Management with SAP MRS One solution for different needs at one customer Customer Company Lines of Business SAP Multiresource Management SAP Analytics SAP Mobile 2011 SAP AG. All rights reserved. Internal 4

5 SAP Multiresource Scheduling Project Scheduling and Staffing Project Management SAP PPM and/or SAP ERP PS Integration Staffing scenarios Capacity Planning Planning and Scheduling Functionality available Staffing Functionality available Collaboration Workflow, Adobe offline forms Analytics and Mobility BusinessObjects dashboards Mobile Solution Offering as CDP (Concept App available) 2011 SAP AG. All rights reserved. Internal 5

6 2011 SAP AG. All rights reserved. Internal 6 SAP 2007 / Page Multi-Resource Scheduling at a Glance Get an overview of your current planning status, including scheduled requests, resource utilization, and open work lists Use a graphical planning board, supported by an alert monitor, to interactively dispatch open service requests to your available resources Use an optimization engine to automatically create an optimized schedule Take advantage of analytics to Determine your overall request status Understand your resource utilization Support your field service efficiency Reduce commute times by integrating Geographical Information Systems (GIS) Make use of mobile connectivity to update the requests for your field service personnel

7 Process Overview Project Dispatching Project Mgr. Create Projects 1 Approval 4 Notification (Business workflow) 2 Scheduler Create assignments and resolve conflicts 3 Notification (Business workflow) Scheduler Change/reschedule assignments resolve conflicts 3 Project Mgr. Change Projects / Dates 2011 SAP AG. All rights reserved. Internal 7

8 Process overview Search for resources Create resource request 2 1 Resource Planning within Project Planning Staff resources 3 Monitor execution Refine assignment Accept or decline resource offers SAP AG. All rights reserved. Internal 8 SAP 2007 / Page 5

9 2011 SAP AG. All rights reserved. Internal 9 SAP 2007 / Page Roles Employee Maintains his or her qualification profile Requester Creates a resource demand Contact Person Performs employee search Transfer demands to resource planners Resource Planner Assigns resources to demands Resolves conflicts

10 2011 SAP AG. All rights reserved. Internal 10 SAP 2007 / Page Raising Resource Utilization is a Challenge Business Issues Addressed by the Solution No central overview of demand and availability of resources Inefficient sharing of resources across organizational units Only direct managers are aware of their employee s skills Missing planning, forecasting, and optimization of resource deployment Reallocating resources is complex, time consuming, and requires insight Available software tools are either not integrated or do not to cover industry-specific staffing requirements based on skills, organizational assignments, job functions, and so on

11 2011 SAP AG. All rights reserved. Internal 11 SAP 2007 / Page Example: Mission & Objectives of SAP Field Services Key Objectives: Increase and maintain high level of utilization Increase customer satisfaction Increase transparency of resource utilization across regions or countries Improve accuracy of skill forecast Offer more efficient resource request handling performance Increase revenue and profitability Improve average time to fill an open resource request Improve response rate to cross regional resource requests Reduce Forecast Deviation for skill area Improve ratio requests per resource manager

12 2011 SAP AG. All rights reserved. Internal 12 SAP 2007 / Key functions Qualifications Usage of standard HR qualifications possible New, powerful MRS qualification object HR Integration Display of flexible working time Creation of HR absences, attendances and substitutions in MRS planning board Flexible setup of resource planning structure Capacity Management Workload on group level Planned and unplanned orders; soft and hard bookings Employee availability (planned working time, absences, attendances) Graphical Planning Board Assignment of orders resp. order operations to individual employees Increase of transparency Cross-organizational planning possible Employee search and demand search Web UIs Request Creation Employee Search Staffing Assignment Refinement

13 2011 SAP AG. All rights reserved. Internal 13 SAP 2007 / Integration with HCM Time Management SAP HCM MRS Planned Working Time (IT 0007) Absences (IT 2001) Time allocations Attendances (IT 2002) Substitutions (IT 2003) Creation Customizing dependent on personnel area and sub area

14 2011 SAP AG. All rights reserved. Internal 14 SAP 2007 / MRS Capacity Management Hard bookings Soft bookings Open offers Unassigned requests

15 2011 SAP AG. All rights reserved. Internal 15 SAP 2007 / Integration with PS Network (SAP GUI) PS Network activity Requester: Create request (Time Frame, Work, Qualifications) Contact Person: Search for employees and resource planners Requester: Accept or decline resource offers

16 MRS Planning Board 2011 SAP AG. All rights reserved. Internal 16 SAP 2007 /

17 2011 SAP AG. All rights reserved. Internal 17 SAP 2007 / MRS Planning Board Features Resource Availability Assignment Processing Capacitive Assignments Stretched Assignments Employee Qualifications (Ranking) Undo and redo functionality Alert monitor Teams (capacitive planning) Time allocations (for example, illness, work without order, and so on) Display of actual data Visualization of travel time Demand Split functionality Creation of periodic assignments for PS networks Change documents

18 2011 SAP AG. All rights reserved. Internal 18 SAP 2007 / Summary Multi-Resource Scheduling (MRS) is a powerful but still intuitive resource management tool that covers a broad range of resource planning scenarios Long term Short term Workshop Field service High volume Low volume MRS runs fully integrated in the ERP System HR Integration PM/CS Integration PS Integration DBM Integration cprojects Integration (planned)

19 SAP Multiresource Scheduling for Plant Maintenance Planning and Dispatching Functionality Scheduler Workplace SAP GUI and web-style User Interface Intuitive Planning Board with drag & drop Work Center scheduling Visualization of Clocking Data Alert Monitor Resources Human resources, Equipment and Tools Solution Highlights Material Availability Data Mass-Shifting and Dispatching Functionality Strong Integration to other components in order to reduce planning efforts Capacitive Planning Schedule Compliance Monitoring Ad-hoc Reporting by SAP Analytics Mobility Integration with SAP Syclo 2011 SAP AG. All rights reserved. Internal 19

20 Process Overview Work Center Responsible Gets and performs Jobs (assigns to employees) 5 1 Customer / Production Creates Notification, Order Network Planned / unplanned Demands 2 Schedulers Schedulers Scheduler Change/reschedule assignments resolve conflicts 4 3 Customer / Production Bundles, Dispatches and Schedules across workcenters Requires Change on Planning 2011 SAP AG. All rights reserved. Internal 20

21 Process Overview Publish Maintenace Plan (or Mobile) Create Notifications, Orders, Networks Optional: Workflow MRS MRS 3 Material Requirement 2011 SAP AG. All rights reserved. Internal 21

22 SAP Multiresource Scheduling Field Services Appointment Booking CRM Service Order and PM/CS Search strategies Service Areas (definition of capacities with GIS) Material Availability MATP Checks Van Stock, Individual resource stock Scenario Optimization Geographical Information System Location, travel time, date rules, weather Service Level Agreements Mobility Integration with SAP Syclo Digital Flight Attendant 2011 SAP AG. All rights reserved. Internal 22

23 Process Overview Create order and make an appointment Request service / Work identification 1 2 Create assignments and resolve conflicts Resource Planning within Order Management 3 Monitor execution Accept and execute assignment SAP AG. All rights reserved. Internal 23 4

24 Process Overview Interaction Center Service Request IC Agent 2 MRS Scheduler Workplace Customer Scheduler Order Management Resource Planning within Order Management 3 Handheld or Laptop Back Office 5 Background Send Field Service 2011 SAP AG. All rights reserved. Internal 24 4 Wireless Push

25 MRS SAP Standard Product The right Choice High Integration with other SAP applications ERP, EAM, PM, PS, PPM, CRM, BW, BusinessObjects, HANA, Mobility One Vendor Approach One Solution for different LoBs and specific Scenarios Full Process Coverage with Functionality that is key to optimization Order Search Plan Dispatch - Complete Compelling financial story Attractive pricing, no additional hardware Rapid Deployment, Customization possibilities SAP Standard Knowledge Synchronized SAP Release Schedule Road Map Alignment with SAP LoBs, Industries Expansion one solution for all lines of businesses; combined demand sources Deployment options High Scalability through SAP NetWeaver Language coverage 2011 SAP AG. All rights reserved. Internal 25

26 SAP Runs SAP MRS MRS Customers 2011 SAP AG. All rights reserved. Internal 26

27 SAP Screen Personas

28 With SAP you can now cater to individuals in your company by embracing their different needs, roles and styles 2011 SAP AG. All rights reserved. Internal 28

29 Personalization is pervasive Design individual one-of-a-kind creations and buy products that are unique to you SAP AG. All rights reserved. Internal 29

30 2011 SAP AG. All rights reserved. Internal 30

31 2011 SAP AG. All rights reserved. Internal 31

32 Personas allows IT to make business users happier. Business users get more done, faster, with fewer errors.

33 I demoed the capability to my peers and some of my users; you should see the twinkle in their eyes. Manager of Enterprise Architecture 2011 SAP AG. All rights reserved. Internal 33

34 2011 SAP AG. All rights reserved. Internal 34

35 Simplify training, improve user SAP experience Portal Services Manager 2011 SAP AG. All rights reserved. Internal 35

36 Reduce complexity and confusion with some SAP transactions IT Manager 2011 SAP AG. All rights reserved. Internal 36

37 2011 SAP AG. All rights reserved. Internal 37

38 Reduce effort to customize screens and empower super users a PowerPoint user can do it Manager of Enterprise Architecture 2011 SAP AG. All rights reserved. Internal 38

39 2011 SAP AG. All rights reserved. Internal 39

40 Thank You!

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