THE FUTURE OF BUSINESS PRODUCTIVITY

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Piers Nelson
8 years ago
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1 THE FUTURE OF BUSINESS PRODUCTIVITY

2 From finance to strategy It s all about engaging your people

3 Movie Maven Accountant Stereotypes in Movies Distributed in North America in the Twentieth Century AOS, JBE and RD 1954 movie with the stars of the day Battle between the CFO and the Director of R&D for the control and the soul of a company

4 Last year, production and sales contributed less than a quarter of the profits we gained from one new tax accounting procedure I got the government to approve. You ve got to innovate or you die The people who work in a company have to have pride in what they do A company has to give to society what society needs.

5 How can you reconcile Strategy and Finance? Strategy Innovation. Motivation. Contribution to Society. Finance Cost control. Taxes. Financial reporting.

6 Back to Finance 101 Projects with positive NPV increase shareholder value. The value of a company is the sum of the PVs of the expected cash flows from all the company's projects. Where does positive NPV come from?

7 The link between Finance and Strategy What is the NPV of any investment in a perfectly competitive environment? The best Board question! Tony Dimnik, 2006

8 Sustainable Competitive Advantage Technology Brand name People and How People Work Together Product Capital Process Legal and political

9 An Investment Checklist WWWD? What Would Warren Do? Is it a real business? What are the prospects of future cash flows? What is the competitive advantage? Can anyone do it? Who are the people and how do they work together? Is there a sustainable competitive advantage?

10 Involved How would you describe a culture of sustainable competitive advantage? Committed Motivated Engaged

11 Source: Towers Perrin Global Workforce Study Think Rational I believe strongly in the goals and objectives of my organization. Feel Emotional My organization inspires me to do my best work. Act Motivational I am willing to put in a great deal of extra effort to help my organization succeed. Engaged Full discretionary effort on all three components of engagement Enrolled Partly engaged know what to do and tend to get the work done but not connected emotionally Disenchanted Partly disengaged significantly lower on all three components of engagement, but dramatically lower on the emotional connection Disengaged Completely disconnected rationally, motivationally and emotionally

12 Sustainable competitive advantage = engaged employees Knew the objectives of their organization Were committed to the objectives Had the information to achieve the objectives Tone at the top and information

13 One of the CFO s key responsibilities is to promote engagement.

14 The Four Area of Responsibility for a CFO Strategic? Decision making Management control Information systems GAAP reporting Financing decisions Operational Managing the finance department Regulation Compliance Internal External

15 Questions for you and your staff How much time do you spend on the future and how much time do you spend on the past? How much time do you spend on people and how much time do you spend on numbers? How much time do you spend on business issues and how much time do you spend on compliance and regulatory issues?

16 CFO initiatives that promote engagement Decentralize Empower employees to be financial managers. Open the books (content and form) Provide employees with critical numbers. Improve monitoring Provide systems that anticipate problems. Raise morale Remove the barriers to productivity.

17 The Big But These initiatives require investment in technology. We don t have the resources to do this.

18 Three Responses to the Big But You can t attract and retain the best people unless you engage them. Attracting Engaging Retaining Technological initiatives can create resources. You already have the technology.

19 Creating resources by eliminating unproductive work IDC study, Hidden Costs of Information Work

20 The technological resources are already in place Business User Experience Business Collaboration Platform Data Infrastructure & BI Platform

21 The technology is there but not used Functional fixation turning off the features Investing some time spend time to save time

22 Spend a few minutes to save many hours

24 With the help of some technology Strategic Decision making Management control Information systems GAAP reporting Financing decisions Operational Managing the finance department Regulation Compliance Internal External

25 Break out the bubbly honey! The board just elected me President. They loved my plan to engage our employees.

26 Our Panel John Atwater, Intranet Manager Digital Communications, BC Hydro Responsible for strategy, planning and implementation of the BC Hydro employee portal, including news and communications, collaboration sites, search, social media and publishing Brian Edwards, Collaboration Practice Leader, Habañero Consulting Group As Practice Leader, Collaboration, oversees the marketing, sales, and delivery of all collaboration projects including portals, content management solutions, business process automations, and MS Office solutions Raj Cheema, Business Intelligence Solution Specialist, Microsoft Canada Inc. Leads Microsoft's Performance Management & Business Intelligence team in Western Canada and focuses on technologies that help information workers make more insightful decisions with tools that they are already familiar with, leading to increased productivity and better outcomes

27 Can you give us some examples of how technology has been used to promote employee engagement? John Atwater, Intranet Manager Digital Communications, BC Hydro Brian Edwards, Collaboration Practice Leader, Habañero Consulting Group Raj Cheema, Business Intelligence Solution Specialist, Microsoft Canada Inc.

28 How have CFOs been involved in these technology initiatives? John Atwater, Intranet Manager Digital Communications, BC Hydro Brian Edwards, Collaboration Practice Leader, Habañero Consulting Group Raj Cheema, Business Intelligence Solution Specialist, Microsoft Canada Inc.

29 Let s talk about measurement. Have you actually measured improvements to employee engagement? John Atwater, Intranet Manager Digital Communications, BC Hydro Brian Edwards, Collaboration Practice Leader, Habañero Consulting Group Raj Cheema, Business Intelligence Solution Specialist, Microsoft Canada Inc.

30 It s always difficult to assign dollar values to the benefits of technology investments. Do you have any examples of where this was done? John Atwater, Intranet Manager Digital Communications, BC Hydro Brian Edwards, Collaboration Practice Leader, Habañero Consulting Group Raj Cheema, Business Intelligence Solution Specialist, Microsoft Canada Inc.

31 Brian, Habañero is ranked as one of the Top 50 Best Small & Medium Employers in Canada. You seem to practice what you preach. How have you engaged your employees and how has this changed your company?

32 John, what s next for you at BC Hydro?

33 Raj, what can CFOs do to find out more about engaging people in their organizations?

34 Questions

35 What Steps Can I Take Next? Stay for a demo immediately after these proceedings. Sign up your team for a risk free hands on simulation and brainstorm on how to best apply productivity solutions in your organization. Arrange for a full day with a Productivity Specialist to discuss, examine and guide you through an implementation plan and to share best practices. Arrange a tips and tricks session for your organization s end users to get them excited and trained on Microsoft Office 2010 system or Microsoft Office SharePoint 2010 Server.

36 We Value Your Feedback To show you our thanks for your time and your effort, for every form completed Microsoft Canada Inc. will donate $5 to the Children s Miracle Network. Get started with the 2010 Productivity Pack filled with additional resources to help you and your IT department including Tangible Canadian Success Stories Tools to substantiate the ROI of increased productivity and collaboration Free Beta Trials of MS s business productivity solutions And many more other resources

37 THE FUTURE IS NOW WITH OFFICE 2010

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