Tigerpaw PARTNER CONFERENCE

Transcription

1 GROWING THROUGH CONVERGENCE

2 Partner Conference 10:30am - 11:15am (TRACK 1) Wed, October 28th 101: Essential Steps to Adding Voice to Your Business Offering Presented by: Pete Engel By 2018, more than 80% of businesses will use VoIP, and revenues are expected to exceed $30 billion. See how easy it is to add this high profit, low barrier to entry offering to your product suite. Pete will explore what is essential in adding voice to your portfolio and share tips and tricks from his years of experience in the field. 102: Essential Steps to Adding POS to Your Business Offering Presented by: Andre Natal, Digital Dining Discover how the changing payment landscape is fueling the high customer demand for POS services and systems. Andre will share his expertise in entering the POS arena and show you how POS can be a great addition to your product portfolio. 103: Essential Steps to Adding Security to Your Business Offering Presented by: Jeff Borello, Andromeda The electronic security installation and service channel is back to double-digit growth rates. Jeff will provide you his insight into adding products, the choices you will have to make along the way, and tips for managing the transition. 104: Best Practices in Adding Any Offering to Your Business Offering Presented by: Tim Taylor Rapid growth is tempting and exciting, but it can also be a costly trap leading to expensive problems rather than continued success. Tim will help you analyze your choices and show you how to get started, select the services you could/should provide and start marketing your new offering(s). 105: Essential Steps to Turn Your Company into a Unified Communications Provider Providers may sell a range of unified communications (UC) services to guide their clients through the complexities of UC. Brian will show you how the marketplace drivers are causing this paradigm shift, what you should include in your product portfolio, how to establish the sales/marketing process to offer a unified brand, and the cultural shift your company will have to adopt to become a true unified communications provider. 11:30am - 12:15am (TRACK 2) Wed, October 28th 201: Tips and Tricks for Optimizing Your Experience Presented by: Ed Mana Take a fresh look at streamlining your work processes in. Ed will show you how to use existing features in ways you never imagined. 202: Seven Proven & Successful Lead Generation Techniques for Today s Competitive Marketplace Brian will show you 7 proven, successful lead generation techniques designed to grab your prospects attention and dramatically increase your sales opportunities, regardless of your line of business. 203: Know What Your Customers Want Before They Do Presented by: Eric Dosal Eric will help you identify key factors in business intelligence data to best understand how your customers think and make their buying decisions. 204: Selling Intangibles: Cloud and Services Presented by: Michael Schmidtman The digital revolution has considerably altered the nature of what and how your customers buy. Michael will discuss strategies to relate this change to your customers understanding of your product and its key benefits. 205: Using Portals to Streamline the Delivery of Your Products and Services Presented by: Tony Mehner Learn how to give your customers direct access to their account information over the web. Tony will also show how your field technicians and sales reps can access the information they need to get their work done, no matter where they are. 2

3 Partner Conference 1:30pm - 2:00pm (TRACK 3) Wed, October 28th 301: Close More Managed Services Business with Network Detective IT Assessments Presented by: Rapid Fire Tools Use IT assessments to close new business, deliver new services and expand your client relationships. Get a brief introduction to Network Detective, the affordable tool used by thousands of IT service pros that makes comprehensive IT assessments fast and easy. 302: UCaaR (Unified Communications as a Rental): A Win-Win Approach to Cloud Presented by: Wil Meggers, Vice President and General Manager, Unified Communications & IT at GreatAmerica Financial With the deluge of hosted, cloud and everything-as-a-service, solution providers are feeling the pressure to change their go-to-market strategy. Fortunately these aren t your only options for realizing the financial benefits of Cloud. Learn how unified communications as a rental (UCaaR) helps you capitalize on Cloud financial benefits without a huge shift in your identity and profitability. 303: How Datto Helped the Channel Make Over a Quarter Billion Dollars in the Last 24 Months Presented by: Datto We know how your partners are doing it. In this session, we will share all of their sales and marketing secrets and show how to position your own total data protection strategy. Everyone will gain some value from this forward-thinking session. 304: Driving Profitability and Better Service for Today s MSPs Presented by: Patrick Albert, Director of Product Management - N-Able In today s market the SMB is driving significant changes and demanding a diverse portfolio of programs from their service provider. MSPs reluctant to change will find themselves fighting for the 25% market share of traditional managed services. Discover how to create custom and à la carte programs to service the other 75% of the market. 305: SEPP IT with efolder Presented by: efolder Our partners want channel-only, brandable/white labeled products; compliant technology that just works ; consistent wholesale costs; and superior customer support and service. efolder believes our channel partners should be growing their businesses, not managing their vendors. Join us to learn more about efolder s SEPP IT concept. You will be ecstatic! 2:15pm - 3:00pm (TRACK 4) Wed, October 28th 401: Know Your Metrics, Increase Your Sales Presented by: Chris Devanney Chris will show you that once you know your metrics, you can methodically improve them month to month. 402: Examining Your Business to Accelerate Growth Presented by: David Russell David will help you evaluate your systems and software for leadership, finances, service delivery, and sales. He will also walk you through a case study of a company that accelerated growth and profitability by focusing on these 4 areas. 403: Tracking your KPIs through Dashboards to Drive Profitability Presented by: James Kernan; Loren Albright James and Loren will show you how to build an analytics dashboard for effectively managing your business. 404: Mobilizing Your Workforce Now Presented by: Jeff Weiss; Tony Mehner Expanding your data s reach for a more productive workforce has never been more important to staying competitive. Jeff and Tony will provide timely steps and information for securely and successfully enabling your mobile workforce. 405: Enter the Matrix: 360 Degree View of Your Service Data Presented by: Rick Harber Rick will share practical information on using the Matrix to mine your service data and analyze the information you store within. See the ways you can improve your service processes and obtain immediate results. 3

4 Partner Conference 3:15pm - 4:00pm (TRACK 5) Wed, October 28th 501: Using Process Automation to Elevate Your Communication Presented by: Randy Mayall Discover the power within to automate processes and procedures you use daily across your organization. 502: Converge Sales & Marketing - Working Together to Build Your Business Presented by: Mike Schmidtman Michael will demonstrate how maintain a balance between sales and marketing with a clearly defined content strategy and how to track your ROI by applying the right metrics to your activities. 503: Turning Manufacturer Discontinued Phone Systems Into New Cloud Voice Sales Brian will cover the key points to discuss on your first sales appointment and how to get the customer to say Yes to your new offerings. 504: Presenting Your MSP Proposal: 3 Keys to Increasing Your Close Ratio Presented by: Dale Stein Dale will walk you through properly developing a proposal presentation that will increase your close ratio tenfold. He will teach you what to say, how to say it and what information to present so the only conclusion in your prospect s mind is to do business with you. 505: Tips and Tricks for Optimizing Your Experience Presented by: Ed Mana Take a fresh look at streamlining your work processes in. Ed will show you how to use existing features in ways you never imagined. 1:30pm - 2:15pm (TRACK 6) Thurs, October 29th 601: Essential Steps to Adding Voice to Your Business Offering Presented by: Pete Engel By 2018, more than 80% of businesses will use VoIP, and revenues are expected to exceed $30 billion. See how easy it is to add this high profit, low barrier to entry offering to your product suite. Pete will explore what is essential in adding voice to your portfolio and share tips and tricks from his years of experience in the field. 602: Essential Steps to Adding POS to Your Business Offering Presented by: Andre Natal, Digital Dining Discover how the changing payment landscape is fueling the high customer demand for POS services and systems. Andre will share his expertise in entering the POS arena and show you how POS can be a great addition to your product portfolio. 603: Essential Steps to Adding Security to Your Business Offering Presented by: Jeff Borello, Andromeda The electronic security installation and service channel is back to double-digit growth rates. Jeff will provide you his insight into adding products, the choices you will have to make along the way, and tips for managing the transition. 604: Best Practices in Adding Any Offering to Your Business Offering Presented by: Tim Taylor Rapid growth is tempting and exciting, but it can also be a costly trap leading to expensive problems rather than continued success. Tim will help you analyze your choices and show you how to get started, select the services you could/should provide and start marketing your new offering(s). 605: Essential Steps to Turn Your Company into a Unified Communications Provider Providers may sell a range of unified communications (UC) services to guide their clients through the complexities of UC. Brian will show you how the marketplace drivers are causing this paradigm shift, what you should include in your product portfolio, how to establish the sales/marketing process to offer a unified brand, and the cultural shift your company will have to adopt to become a true unified communications provider. 4

5 Partner Conference 2:30pm - 3:00pm (TRACK 7) Thurs, October 29th 701: Close More Managed Services Business with Network Detective IT Assessments Presented by: Rapid Fire Tools Use IT assessments to close new business, deliver new services and expand your client relationships. Get a brief introduction to Network Detective, the affordable tool used by thousands of IT service pros that makes comprehensive IT assessments fast and easy. 702: UCaaR (Unified Communications as a Rental): A Win-Win Approach to Cloud Presented by: Wil Meggers, Vice President and General Manager, Unified Communications & IT at GreatAmerica Financial With the deluge of hosted, cloud and everything-as-a-service, solution providers are feeling the pressure to change their go-to-market strategy. Fortunately these aren t your only options for realizing the financial benefits of Cloud. Learn how unified communications as a rental (UCaaR) helps you capitalize on Cloud financial benefits without a huge shift in your identity and profitability. 703: How Datto Helped the Channel Make Over a Quarter Billion Dollars in the Last 24 Months Presented by: Datto We know how your partners are doing it. In this session, we will share all of their sales and marketing secrets and show how to position your own total data protection strategy. Everyone will gain some value from this forward-thinking session. 704: Driving Profitability and Better Service for Today s MSPs Presented by: Patrick Albert, Director of Product Management - N-Able In today s market the SMB is driving significant changes and demanding a diverse portfolio of programs from their service provider. MSPs reluctant to change will find themselves fighting for the 25% market share of traditional managed services. Discover how to create custom and à la carte programs to service the other 75% of the market. 705: SEPP IT with efolder Presented by: efolder Our partners want channel-only, brandable/white labeled products; compliant technology that just works ; consistent wholesale costs; and superior customer support and service. efolder believes our channel partners should be growing their businesses, not managing their vendors. Join us to learn more about efolder s SEPP IT concept. You will be ecstatic! 3:15pm - 4:00pm (TRACK 8) Thurs, October 29th 801: Best Practices in Building and Tracking Revenue Presented by: Chris Devanney Chris will explore the factors that directly affect business revenue and provide tips to increase your potential revenue and get paid as quickly as possible. 802: Enter the Matrix: 360 Degree View of Your Revenue Data Presented by: Rick Harber Would you like to find profitable relationships you may not know about or knew would take too long to find by manual means? You need a tool for developing models that can take many factors into account. Rick will share practical information on how your business can use the Matrix to mine your data and analyze the information you store within. 803: Tracking your KPIs through Dashboards to Drive Profitability Presented by: James Kernan; Loren Albright James and Loren will show you how to build an analytics dashboard for effectively managing your business. 804: Mobilizing Your Workforce Now Presented by: Jeff Weiss; Tony Mehner Expanding your data s reach for a more productive workforce has never been more important to staying competitive. Jeff and Tony will provide timely steps and information for securely and successfully enabling your mobile workforce. 805: Strengthen Your Business by Developing Your Employees Presented by: Suzy Kratochvil Learn how a solid employee development program can mean the difference between a successful company and one that struggles. Suzy will explore the ways you can leverage employee education to improve your business results. 5

6 Partner Conference 4:15pm - 5:00pm (TRACK 9) Thurs, October 29th 901: One Bill, One Payment - Discover Centralized Billing Presented by: Tony Mehner Central billing combines work done across multiple customer sites into a single invoice. This session will show how you can effectively utilize this feature to reduce errors and collect payments. 902: Enter the Matrix: 360 Degree View of Your Sales Data Presented by: Rick Harber Would you like to find profitable relationships you may not know about or knew would take too long to find by manual means? You need a tool for developing models that can take many factors into account. Rick will share practical information on how your business can use the Matrix to mine your sales data and analyze the information you store within. 903: Streamline Your Billing Process to Improve Cash Flow Presented by: Jeff Hughes Jeff will teach you how to quickly and accurately bill for technician labor based on predefined labor rates. Whether you bill differently by technician or the type of work completed, let do the calculations for you. 904: Staffing and Retaining Your Technical Staff Presented by: Matt - VAR Staffing Matt will share tips and tricks to hire and keep the best IT talent through benefits, culture, and other innovative methods. 905: Effectively Managing Your Service Tickets Presented by: Michelle Jackson-Tripplet Michelle will share her streamlined ticket processes that have shortened resolution time and saved money. Find out how to define your ticket process, monitor progress, and use workflows to create a smooth ticket flow. 6